DoubleTree by Hilton York

8/10

Excellent

24 Jun 2026

Des

Ideally located for access to city amenities within walking distance. However, on-site parking is extremely limited with even less recognisable parking that can be easily accessed. Alternative parking at MonkBar is a viable alternative and is a 5 minute walk away. Do check on the Council website for details on parking prices and which App to use as this information is out of date on both the hotel and Expedia information.

Partner

2/10

Poor

16 Jun 2026

Ryan

I had to cancel my room as it was in poor condition with stained / torn carpets and the bathroom was really substandard - I'd really expect better from the Hilton name. I had a book another room last minute after 9pm at the other Hilton down the road in York.

Self

8/10

Excellent

15 Jun 2026

Jill

The location is excellent. The hotel is generally nice but if you look closely is a bit grubby in places -skirtings, behind the doors and daily room service. The shower was over a bath and it was very deep which made it difficult to get in and out. There was an aircon unit which was so noisy it couldn't be used. Breakfast was good and overall we had a good stay.

10/10

Exceptional

15 Jun 2026

Colin

Great location in York
Couldn’t fault this hotel
Staff very helpful
The breakfast buffet was excellent
All food items and contents clearly stated
As a coeliac /gluten free it is always a concern but everything was spot on !
Thank you
We’ll be back 😊

Partner

8/10

Excellent

15 Jun 2026

janine

Staff were very helpful and friendly. Room was clean but a little tired looking. No fridge.

Self

6/10

Pleasant

14 Jun 2026

Steven

Stay and room were fine, only gripe was we had a second room booked for guests who could not travel due to a death of their parent. Appreciate we didn't take cancellation cover but in this extreme circumstances thought some sort of refund was applicable, disappointed by this.

Partner

6/10

Pleasant

11 Jun 2026

Jacqueline

My room was in an annexe with no window, there was a skylight in the corner but the only way to open it and open and close the blind was to stand on a rickety chair.
In the bathroom the grabrail by the bath was hanging off the wall so I would be very worried about grabbing it while getting in or out of the bath.
Overall the furniture was not the best quality with wonky drawers not closing.

The bed and bedding was very comfortable.
Overall it was fine but u would probably choose a different hotel in York for my next work stay

Self

2/10

Poor

07 Jun 2026

Debbie

This hotel should definitely not be classed as a 4⭐️ hotel. Was very very basic. We had to exchange rooms as our first room had damp on the coving and wallpaper coming away.
Also spiders and cobwebs. We had to pay extra £20 for parking and our price of £169 did not even include breakfast.
We had other friends also staying and 2 others couples had to swap rooms also.
This hotel I would say is a basic 3⭐️
Avoid this hotel. I really wish we had read the reviews on the hotel before booking. DON’T BE FOOLED WITH THE WORD HILTON INCLUDED IN THE NAME.😡
Very disappointed

Friends_and_family Friends

6/10

Pleasant

06 Jun 2026

Susan

The staff were very friendly, and the hotel is in a great location. The hotel itself is in need of a revamp.

Family

6/10

Pleasant

04 Jun 2026

Graham

Firstly the double room which was alleged to be an upgrade was made up of two single beds being pushed together with two single quilts tucked into the side, this is not classed as a double bed. The Menu is the restaurant was very poor and very limited if you did not like pies you may struggle to get something to eat.

Partner

10/10

Exceptional

02 Jun 2026

Sarah

Glorious glorious air conditioning.

Family

10/10

Exceptional

31 May 2026

Mark

Clean rooms, helpful, friendly staff, great location

Partner

2/10

Poor

30 May 2026

Darren

Basic, small - air conditioning was broken and it was 33 degrees outside, when I asked for a fan I was told I couldn’t have one, I asked for an alternative room and I was told to take all of my things out of my room the following morning and leave it all with the reception so that they remember to find me an alternative room - terrible do not stay here it’s an embarrassment to Hilton hotels and I’m an Honors member that has stayed in many around the world.

Self

10/10

Exceptional

27 May 2026

tony

Brilliant hotel. Great room and friendly staff

Self

6/10

Pleasant

27 May 2026

Melissa

Hotel is well located with good breakfast choice, nice bar and shuffleboard game in the bar area. Room was spacious but in need of some tlc. AC in part of the room did not work. Carpets were stained and flooring creaky. Bed was comfy and we appreciated that the kids didn't have to share beds, as they had a sofa bed and a single bed. We stayed on the hottest days of the year so far and requested an additional fan due to the broken AC. We were told they had a fan available and someone would bring it to our room within 15-20mins. Four chasing phone calls and 2hours later they still hadn't brought the fan despite saying every time that they would. Chased again at breakfast the next day and still did get the fan. Not a huge deal, but not great service.

Friends_and_family Family

10/10

Exceptional

26 May 2026

David

If looking to park I would suggest getting there early as parking is limited, although Car park opposite. Room had air conditioning which was a god send.

Partner

10/10

Exceptional

26 May 2026

Sandra

Ok, was upgraded to deluxe room, which I’m glad didn’t pay extra for. No tv remote in room. Nothing really to write home about. They did put a fan in room as very hot weekend and AC didn’t work. Corridors were lined with dirty cup plates and glasses as we checked in and were there when we return around 10pm, glasses outside our room which we didn’t put there. Were all gone by morning but were there way to long.
As I said all was ok, nothing special.

Partner

6/10

Pleasant

24 May 2026

Jill

Highlights: helpful, friendly staff and lovely breakfast. Effective ac unit in room

Low points: room (#55) was in desperate need of renovation. Only the ac unit in the bedroom worked .. the one in the lounge area (where our kids slept) didn't work. Gym was very small.

Family_with_children

8/10

Excellent

22 May 2026

Stephen

Clean room a little bit tired, great staff and good breakfast. Ideal location for the city.

Self

2/10

Poor

17 May 2026

leslie

did not have breakfast

Partner

8/10

Excellent

16 May 2026

David

N/A

8/10

Excellent

16 May 2026

Stephanie

Great location and room layout was excellent for family

Family_with_children

10/10

Exceptional

09 May 2026

John

Excellent location, excellent price and I love getting away from it all and switching off and York is my go to place. I try to stay in different places, but I would definitely stay here again.

Self

10/10

Exceptional

09 May 2026

gary

F I r a city centre it was well priced and worth the miney

Partner

6/10

Pleasant

07 May 2026

Jude

A bit of a maze to find rooms, including going outside to use external steps to some rooms. Clean room and helpful staff. The furniture in Reception was a little worse for wear and some of the paintwork could do with a touch up. The welcome cookie was excellent.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Gordon

On arrival the staff were helpful and friendly. Our room was clean and comfortable and there was a good selection of food for breakfast. We have stayed at this hotel over many years and we have always enjoyed the experience.

6/10

Pleasant

04 May 2026

Tawqeer

1. Positives: great location, reasonable breakfast, good sized family room with 2 decent beds, friendly and helpful staff
2. Negatives: not well noise insulated: heard all the traffic at night; ridiculously small shower ( got hurt in it on handrail - just why? there was space for a larger shower cubicle in the bathroom); limited car parking and £25 extra and not guaranteed.

Family

6/10

Pleasant

26 Apr 2026

Nina

So tired and dated. Dark rooms where the light didn’t work and the water didn’t drain in the wash basin. The keys didn’t work and we had to go back to reception upon return.

Very friendly helpful staff and a good reception
.

Partner

4/10

Poor

20 Apr 2026

Chris

The room w

2/10

Poor

14 Apr 2026

paul

Room was very dated with broken furniture and dirty windows

Partner

8/10

Excellent

14 Apr 2026

Georgina

Breakfast great,staff very polite.

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

Mark

Can’t say enough great things about the experience. The staff at reception were welcoming, the room was spacious, clean and comfortable. Check in was easy. The breakfasts were outstanding—great selection, fresh, flavorful. Staff in the dining room were helpful and friendly. Highly recommend this hotel.

Partner

8/10

Excellent

13 Apr 2026

Paul

Didn't have breakfast,staff we're good and the bar was good

Partner

10/10

Exceptional

12 Apr 2026

Samantha

Central location really lovely breakfast friendly staff etc. Air con / heating unit wasn’t working but there was an oil heater provided that did the job so no drama. Lovely stay would recommend

Partner

10/10

Exceptional

11 Apr 2026

Julian

Just what we were looking for when we visited York. Great city, great hotel. Would definitely stay again.

10/10

Exceptional

08 Apr 2026

Claire

Great room for our family. Clean and spacious. Friendly staff

4/10

Poor

06 Apr 2026

Kevin

Not very good, when the bar closed at 11pm the night staff on reception was serving on the bar absolutely clueless, must of had no handover of the bar couldn’t find the sparklers for the beer pumps. Should have 2 people to work on the night shift was running around like a headless chicken. Very poor service would not stay again.

Partner

4/10

Poor

31 Mar 2026

Bijal

The room is outdated, grubby carpet, creaky floors, you can hear everyone walking above and below you. The noise outside keeps everyone from sleeping. No double glazing. The toilet didnt flush, you had to wait for water to fill up - which took ages.
The location was good and so was the water pressure in the shower. That was it!

Family_with_children

4/10

Poor

30 Mar 2026

Kathryn

The lobby and bar are lovely but when you get to the bedrooms i can only describe them as basic and in our room was a stale beer smell. You did get used to it when in the room but every time you entered the room it was like a slap in the face. We stayed for three days and the second day room service didnt come until 5.30pm when i was just getting intobthe shower to go out at night time and 20 minutes later when asking reception to let them know they can service the room and they had left the following day we were checking out and for some reason room service woke us up rather than servicing the room after we had checked out. We are also appauled that the carpark is £25 per night on top of the stay. I feel thisbis rediculous and stinks of money grabbing rather than helping patrons of the hotel who have already paid to stay at the hotel. The shower was powerful and i liked that but all in all I would say our stay was bang average and i left feeling very disapointed. I will not be staying here again.

Partner

6/10

Pleasant

29 Mar 2026

Adrian

Coffee was awful, scrambled eggs were like plastic, but ok (just ok).

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Kelly

We loved the lobby of the hotel. our room was very nice, however, we were surprised when we found out we were not actually in the main building. We had to walk to another part, including many stairs (we had big luggage). The outside door to the parking lot had a broken lock, which didn't feel safe, considering it was in a back parking lot. The room and the main hotel was lovely though. We would stay again, but make sure we were in the main building!

Family

8/10

Excellent

28 Mar 2026

Chris

Clean room comfortable bed and easy access to York

Self

8/10

Excellent

26 Mar 2026

Matthew

Warm cookies at check-in is a nice touch. We were allowed to extend our check-out time by an hour without charge. Good location - on the border of the city centre, so quiet but convenient. Friendly, welcoming, professional staff. A larger TV than you usually get in a standard hotel room. Decent aircon.

However, it doesn’t deserve to be a four-star hotel. There was no choice of pillows in the room, so we were stuck with useless, uncomfortable ones that gave no support whatsoever; combined with the hard, tombstone-like mattress, we had a terrible night’s sleep. The decor and fittings throughout are dated, damaged and worn, particularly in the bathroom. There’s only one lift and it’s the slowest hotel elevator we’ve ever encountered - the door alone takes an age to open and close. They also inexplicably left the front doors open, so cigarette smoke lingers in the lobby.

It’s a decent three-star hotel, but it needs a good refurb to earn its current four-star status.

Friends_and_family Friends

8/10

Excellent

18 Mar 2026

David

You know all will be acceptable in a Doubletree - just lacks a bit of individuality and buzz

Business

8/10

Excellent

13 Mar 2026

Chris

Not interested in shopping and had no need of gym having explored York on foot around 7 miles each day

Friends

6/10

Pleasant

12 Mar 2026

Michael

The room was very average poor storage especially in the bathroom. The bath was very slippery and the handle was of little use getting in or out of the bath. The soap and shampoo were unreachable when having a bath as they were too high. Breakfast very poor on the first day, no fruit or yoghurt left, undercooked poached eggs.

Partner

4/10

Poor

11 Mar 2026

Chloe

I had to move rooms three times because the first room was on the road, which was very noisy, the second room the heater was left on making it a sauna and the AC machine wasnt working, and the third room was ok, but heater outside was very noisy and the walls were paper thin as I could hear the neighbours talking, moving around, sneezing etc. The decor is very old fashioned and needs an update and the floors are very squeaky so you can hear others moving about and when I tried to walk quietly by other rooms, I couldn't. The breakfast was a nice variety however and had your basics and catered for other tastes. The location is good as its only about 5-10 minute walk the York Minster and the Shambles.

Self

10/10

Exceptional

11 Mar 2026

Mrs J

Perfect location in a gorgeous city. Clean room, friendly staff and breakfast was fantastic.

Partner

10/10

Exceptional

05 Mar 2026

Scott

Well situated to York city center.

Self

8/10

Excellent

02 Mar 2026

David

Middle of the road hotel so a bit pricey.

10/10

Exceptional

01 Mar 2026

Emma

All staff went above and beyond. Room was ready early and we were allowed to check in when we arrived. We were given warm cookies on arrival which was a nice touch. Room was spacious, clean, and had everything you could need including tea, coffee, iron, toiletries, etc. the room had a heater and aircon and so the temp of the room was perfect for us.
breakfast was amazing and again staff couldn’t be any more helpful. We will definitely be returning!

Friends_and_family Family

2/10

Poor

01 Mar 2026

Jacqui

Room lay out and height was ridiculous and clear signs that other guests had collided with the sloped roof. I’m 5’4” and had to bend to avoid bashing my head to get into bed!! Not acceptable for a room charge of £171.
2. Room was cold, no heating and heater provided was ineffective
3. No blinds or curtains on the window!! It’s a bedroom!!
Bathroom light and extractor fan were on the same switch so the noisy extractor continued to run 6 mins after the light was turned off. As if that wasn’t bad enough from our room you could hear the extractor fan running in the other rooms above and beside us!
We had required a dog friendly room , but this should still be a decent functional room at the price point offered
We left early before 7am having been awake throughout the night ( light and extractor) and couldn’t speak to anyone as the desks were empty!!. We dropped the key in the express checkout and left.
I would like a response from the hotel and to be honest a refund as this was an unacceptable nights stay. I look forward to hearing from you.

Partner

10/10

Exceptional

26 Feb 2026

Steve

Fantastic location for York City, the room was fine but would have preferred a standard rather than disability access type.

Partner

2/10

Poor

24 Feb 2026

Paul

Where to even begin with this hotel? I honestly cannot believe it is part of the Hilton Hotels & Resorts brand. The entire property feels stuck in the 1990s, and I now fully understand why it has so many poor reviews. It is, unfortunately, among the worst-rated hotels in York — and our experience reflects exactly why.

We were assigned Room 74, located outside across the parking area and up two narrow flights of stairs, which made carrying luggage extremely difficult. The room was directly above the delivery bays for the bars. On both mornings of our two-night stay, we were woken at approximately 6:45am by loud banging from brewery deliveries, along with noise from the housekeeping storage area below. Sleeping beyond sunrise was virtually impossible.

The décor throughout is stained, tired, and outdated. The rooms are in urgent need of full refurbishment. While the location is good, parking is extremely limited and charged at £25 per day, which feels excessive given the overall standard of the property and I suspect staff have first pick over the bays.

Breakfast was another major disappointment. There was simply not enough food for the number of guests Nerys, who was replenishing items, appeared overwhelmed and was openly snapping at guests who politely asked about missing basics, responding with remarks such as, “THEY’LL BE READY WHEN THEY’RE READY!”

Avoid

4/10

Poor

24 Feb 2026

Kieran

Room tired. EV parking taken up by cars that weren't charging, had to relocate car and adjust plans.

Family_with_children

6/10

Pleasant

23 Feb 2026

barry

The room, hotel location and staff were great but on our last night, the people in the room next to ours were rowdy drunk and thoughtless, even attempting to get into our room at 5am!!!
Considering ew had an 18 month old with us its not surprising we were glad to check out!

Family_with_children

8/10

Excellent

21 Feb 2026

Melissa

The hotel was nice. Staff were helpful and friendly. Lack of parking though, although a carpark wasn't too far

Friends_and_family Friends

4/10

Poor

17 Feb 2026

Lynne

The pillows are uncomfortably lumpy so I woke up with a stiff neck, the heater/air con was sooooo noisy that I had to turn it off & the room then became unbearably hot!! A really poor nights sleep was had

Friends_and_family Family

4/10

Poor

17 Feb 2026

Claire

Room very neglected and run down . Sofa bed soiled, rotten window frames

Friends_and_family Family

2/10

Poor

14 Feb 2026

Kate

We stayed in room 52 if you are given this room my advice is immediately ask to be moved. Ridiculously small room with dangerously low ceiling. Desperately in need of a clean and renovation, blood on walls and carpet, rotting bath panel and shelves hanging off the wall. Barely enough room to move around the bedroom area without hitting your shins on the bed corner while needing to remember to duck to avoid hitting your head on the roof sticking out. Honestly not sure how the hotel can justify this as a double room for the rate charged.

Partner

8/10

Excellent

13 Feb 2026

Janet

Staff excellent

Leisure Partner

4/10

Poor

10 Feb 2026

James

Room stank, dirty carpets, lipstick on tea mugs, mouldy bathroom,window didnt open, aircon didnt work, couldnt get hold of staff to assist.. booked on the back of the Hilton reputation, last time for me.

2/10

Poor

09 Feb 2026

Joel

Room 28, no heating and portable

6/10

Pleasant

09 Feb 2026

Alan

Our first room was being redecorated our second room the heating would not work and it was freezing then our third room we was miss directed to nice staff but very poor check in

Partner

10/10

Exceptional

07 Feb 2026

Andrew

Staff were very very helpful, couldn’t fault the room.

Business Partner

10/10

Exceptional

05 Feb 2026

Peter

Staff at hotel were amazing . Room was very spacious and clean.. Breakfast was very nice. Hotel is in a great location for exploring York. Would highly recommend this hotel.

Leisure Partner

2/10

Poor

01 Feb 2026

Andrew

The room (130) is simply too noisy to sleep in at night and I don't think you should make it available to guests without sorting out the sound proofing. We could hear everything outside the window. Cars waiting at traffic lights, bikes revving, people playing music, sirens. It fell well. below the standard I would expect of a DoubleTree or even a Travelodge for that matter

8/10

Excellent

01 Feb 2026

Howard

room was nice. only issues were having to find everything, towels would have been better in the bathroom rather than in a wardrobe and the same for the kettle. Also for a premium room a coffee pod machine would have been nice rather than instant nescafé, some coffee bags as a minimum. Air con had to be turned off as blew in face at night , positioning of this unit could have been better. parking steep at £25 a night

Partner

10/10

Exceptional

31 Jan 2026

Elizabeth

Clean & spacious room. Good location. Friendly staff.
Parking was expensive though (but then seems to be the norm in York).

6/10

Pleasant

29 Jan 2026

Jess

Room was very dark, ok for one night but wouldn’t have wanted to stay any longer. Great location but needed better lighting and a new carpet

Leisure Partner

4/10

Poor

27 Jan 2026

Daniah

The room temperature was all over the place. The lights didn’t work and it was super dark. Room was tiny, stayed in premier inns and travelodges that were bigger and brighter. Sink was so tiny all the water splashes straight out.

4/10

Poor

21 Jan 2026

David

The room was neglected and cleanliness wasn’t great. We were first given a room that someone had already checked into. There was a very strong smell of dog in our room. The parking was a nightmare. Parking was offsite, in a public car park. Where we parked with our car loaded with suitcases.That evening we noticed there were cars parked in the loading parks and EV charging parks. When we enquired why we couldn’t park there, one staff member said it’s not allowed, and the guests in the parking will be fined. A different member of staff said the hotel has a policy that if the parks are empty after 8pm guests may park there.

Partner

4/10

Poor

19 Jan 2026

Kirsty

- wonky shelf led to glass breaking in bathroom sink
- no phone to call for clean up
- went to reception and no one was able to clean up (another room was offered but we were settled, unpacked and getting ready for a night out in York.
- phone wasn't put in room when notified
- therefore couldn't call for a bath mat or room service later
- leaky shower curtain frame - mold in bathroom. Rusty metal around bathroom appliances (mirror etc).

- but lovely big and comfortable room apart from those issues 😉

10/10

Exceptional

19 Jan 2026

Darren

Very helpful receptionist nothing was too much trouble the same applies to the restaurant staff & theaid who came to clean our room

Partner

6/10

Pleasant

19 Jan 2026

Dean

Hotel dated for a 4 star radiator not working and toilet roll holder hanging off the wall

Leisure Partner

8/10

Excellent

18 Jan 2026

Carolyn

Room clean, staff very helpful, loo roll holder needs fixing!

Leisure Self

4/10

Poor

14 Jan 2026

Ashley

Cant knock the staff i actually feel so sorry for them how they must deal with abuse daily when its not there fault. Double tree by the hilton needs to put money into the place, as there was no heating working in the rooms rubish and beer bottles left outside our door on arivel even tho room was ready for us. Stains all over carpet. Plug in heater to compensate for no heating which when gets hot turns off so at end of nov wen it was -2 didnt help whatsoever. Shame really as staff were lovely. All got resoveled in the end and got dealt with brilliantly by expedia would i stay again? Yes if they put money in to the hotel as its not worth what we paid but location is amazing

Leisure Partner

6/10

Pleasant

10 Jan 2026

Karen

It would be good if the hotel was advertised as being positioned in the side of a busy road. We had a room right in the roadside and didn’t get a wink of sleep all night.
Also our room was very cold. There was a small plug in heater which we put on as soon as we got in room but this didn’t make much difference for the small amount of time we were there.
The room itself was clean, staff were friendly and breakfast was excellent value for money

Partner

8/10

Excellent

03 Jan 2026

Hema

The room was lovely, good size family room.
The reception staff were very friendly.
Would be good if you coould provide a complimentary water bottle.

4/10

Poor

30 Dec 2025

Paul

Rooms very tired, breakfast was cold and had been stood for a while.

Partner

8/10

Excellent

20 Dec 2025

Paul

Large room
Quite noisy as was roadside
Very comfy bed
Great location

Partner

10/10

Exceptional

18 Dec 2025

Harjiv

Lovely hotel, great location in the centre of town. Staff were happy to take our bags, when we arrived well ahead of check in, in fact all the staff whether in reception, breakfast or in the bar were polite and professional. Thought the rooms were excellent and very comfortable, huge comfy beds and spotless. Just enjoyed the layout of the hotel very relaxing with a nice atmosphere, overall an excellent stay and will definitely be back.

10/10

Exceptional

17 Dec 2025

Nicola

Staff were very polite and friendly. The room was very clean. Fantastic location.

Partner

8/10

Excellent

16 Dec 2025

Robert

Room not cleaned after first night - are these rooms forgotten because they are not in the main hotel? Breakfast - TBC - Location of hotel in York - Perfect! 20 min. Walking distance from York Central Train Station. LV coming to York - Great Christmas Atmosphere - Markets, Lights & Cathedral Bells.

Partner

4/10

Poor

15 Dec 2025

Penelope

Staff was lovely and the location is great. Apart from that, the room we've stayed in was quite dreadful. Mold on the walls, shower held together by glue, heating not working, scratched up headboard... Clearly not up to standards.

Partner

2/10

Poor

15 Dec 2025

Emma

Dropped the bags off at 1pm, huge queue to do so and only 1 staff member on desk, apparently there was staff sickness.
This took 30 mins of waiting.
Arrived back to hotel 530pm to check in, waited 40 mins in the queue to do so, as yet again, only 1 staff member. Really difficult as my daughter is autistic and very unregulated.
There was noone extra to tell and i would have lost my place in the queue.
Finally got room key, Dropped off bags and went tp bar for a drink. Terrible mistake. We were next in lone and the bar was quiet when we arrived.
The ladies in front ordered a few drinks then the computer stopped working when they were trying to pay. During this 10 minutes, severl men arrived at the other side of the bar. When finished, the young male bartender went on to serve all the men waiting, even though me and my 11 year old daughter had been waiting 25 minutes at this point. It was disgusting, i honestly felt invisible, which I wasn't as my daughter was shouting out and stimming for everyone to see, yet we were still ignored, im guessing because im a woman.
Terrible service and very disappointed when i had paid very close to £300 for one night!

Friends_and_family Family

6/10

Pleasant

14 Dec 2025

Katy

It certainly wasn’t a “deluxe” room. What we paid for a perfectly average room with a big bed. The room was somewhat dismal and dark with very poor lighting. There was 1 bathrobe (for 2 of us) no shower gel, the shaving light didn’t work in the bathroom. They only had one member of staff on reception on a busy Saturday near Christmas for everyone trying to check in , which left a rather long queue through the entrance foyer (same happened at checkout)
Just a very expensive “average” hotel. Not really what you’d expect from a “Hilton” in our opinion.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Paul

Lovely stay and very helpful staff.
Thank you.

8/10

Excellent

09 Dec 2025

Debbie

Room was clean, needed a few bits touching up. Wall plug coming out the wall on the window and toilet roll holder wobbly. Didn’t have much involvement with staff but the gentleman on the desk was welcoming on arrival

Leisure Partner

10/10

Exceptional

08 Dec 2025

Mark

Very nice room, All staff very helpful and breakfast was the best I have had.

It is on my will go back list.

Partner

6/10

Pleasant

07 Dec 2025

Leanne

Room was quite dated, heating didn’t work properly but good size room.
Breakfast quite poor too

Leisure Family

4/10

Poor

07 Dec 2025

alex

If you’re looking for a cheap hotel in a convenient location then this is a great hotel. Unfortunately the parking at the hotel is nonexistent and £25 per night. The shower in our bathroom turned the floor into a swimming pool, the carpets were stained with an unknown substance and the room hasn’t been updated since the Romans were last here.

Leisure Partner

4/10

Poor

05 Dec 2025

Tom

Staff were great, but didn't enjoy the room. Bathroom smelled of sewage so we didnt fancy drinking the tap water and shower door was broken so floor got very wet. Also thin walls so could hear everything from outside and upstairs. Lights in the room were very weak so it was hard to get ready at nighttime.

10/10

Exceptional

04 Dec 2025

Stephen

Friendly and helpful staff. Parking was pretty rubbish though, the car park only has a dozen or so spaces and getting a spot is pot luck, also a bit pricey at £25. The building itself is very big and beautifully decorated / furnished. Had a very nice stay. Although strange that check in is from 4pm, we have been to dozens of hotels and 3pm is generally check in time.

Leisure Partner

8/10

Excellent

01 Dec 2025

Mukti

clean room, all the necessary arrangements and helpful staff.

Leisure Partner

6/10

Pleasant

01 Dec 2025

Teresa

Check in was great,room was lovely

6/10

Pleasant

01 Dec 2025

Sandra

Few little things.
When checking in we were told the room number but not told where to go for breakfast or where to go for our room.
For our room We were just told to turn right when going through the doors which would of taken us to the road. When in actual fact it was the building opposite the hotel entrance. It would of helped if he just said that wand what the building was called.
Then when we eventually found our room the heating just blowed out cold air. So all we had was a little electric heater. So the room was cold most of the time.
Also the shower leaked, the water was spurting out the showerhead over the floor, so had to have a bath everytime.
Just things that should be checked i think before a room is available.

Partner

2/10

Poor

01 Dec 2025

Jon

This room was terrible we was freezing the heater did not work and would not put us anywhere else and to make matters worse the toilet was blocked and then only minimal refund

4/10

Poor

01 Dec 2025

Ben

Not great, for a Hilton! Checked in fine, was told to come back at 4:00 when the room was ready, went back at 4, got told it would be 10 minutes and got asked to sit in the bar and wait for someone to come and get us. 16:45 no one come, went to desk, still messaging about, gone 17:00 by the time we got to our room.

Heating unit noisy, blood stains on the or ironing board.

Asks for a late check out to return to the room at 12:00 to the cards not working.

Poor experience

Partner

6/10

Pleasant

30 Nov 2025

Teresa

The room was in good condition, but the heater didnt work very well, staff in dinning room where ok, but not the best. Hotel was quite cold at night in the seating areas, whilst having a drink.