Name: Diamonds Inn
Address: 39 Monkgate, 39, York, YO31 7PB, GB

10/10

Exceptional

03 Jul 2026

Michelle

Excellent location and parking right outside thats a fabulous start. Easy check in and spacious room with everything you could need including hair dryer, towels, toiletries, fan/heater and tea making facilities.

Partner

6/10

Pleasant

29 Jun 2026

Adam

The inn certainly couldn't help the fact that York was experiencing record heat at the time we were staying. Unfortunately, the triple room is on the top floor, with no air conditioning (not usually necessary in the U.K.) and not much ventilation - and we were in it. If we had come in spring, autumn, or winter, the story would probably be different. As it was, it was near impossible to sleep in the heat, with very little relief from it.

All that said, the hotel was clean and the staff helpful. Again, at a different time of year, I think it could have been a pleasant stay.

Family

8/10

Excellent

24 May 2026

Julian

Basic room, a little dated but all we needed was supplied for one night in York at a family wedding
We had 4 in a room so space was tight but knew it would be!
Not sure we could have done it for a week!
So convenient as right In heart of the city

Family

6/10

Pleasant

27 Apr 2026

Fangyang

Booked an ensuite room but my room didn't have a bathroom and had to use the shared bathrooms. No staff was on site and had to call to check in. Opening the door to the room requires one hand to turn the electronic lock and the other hand to turn the doorknob. This is inconvenient when you're carrying stuff in your hand.

10/10

Exceptional

27 Apr 2026

Ruth

This hotel is super close to the tourist area, an easy safe walk from the best spots.
The room was super clean with everything I could need.
It was great to have 2 bottles of water and be able to get extra coffee sachets in reception.
I was met by a lovely lady who showed me to my room and was very helpful
A great little place to stay.

Self

10/10

Exceptional

22 Apr 2026

Jean

Lovely helpful staff. Parking nearby. Comfortable room. Close to town. Lovely stay thanks.

Friends_and_family Family

6/10

Pleasant

22 Mar 2026

John

Room was clean. Shower did not work so I did not have shower for two days. Room walls are thin so I could hear noises from other rooms including an alarm waking ne up at 5pm and noisy party goers. Came away with a migraine which has lasted for a week.

10/10

Exceptional

17 Feb 2026

Tom

Everything

10/10

Exceptional

10 Jan 2026

Samantha

Lovely host and great room for the price

6/10

Pleasant

24 Dec 2025

Ahmed

Nice location and room space was ok for a family, bathroom just need renovation.

8/10

Excellent

26 Nov 2025

roy

Staff were excellent very helpful, the room was clean with extra pillows ,blankets plenty of towels and toiletries, hairdryer. Coffee, tea and milk with extra supplies by the door. Only thing missing is a mirror in the room ( was one in bathroom)

Partner

10/10

Exceptional

15 Nov 2025

Rachael

The room was very clean and we even got a surprise upgrade to a triple bedroom which allowed us to have more space. It had everything you needed from a fan to toiletries to housekeeping on request. The lady who looked after us was lovely and even let us check in a little early as we arrived earlier than planned. She greeted us warmly each day and explained everything we would need. Everyone we spoke to was welcoming and it only took a few minutes walk before we were in the heart of the city centre. I couldn’t recommend this place more. 10/10

Leisure Partner

10/10

Exceptional

01 Nov 2025

Gavin

Spot less modern room with nice view from top floor front. Lovely receptionist let in and carried some of the bags to the room.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Julia

For a budget place to stay, it was adequate. Really good location for a place to stay that's easily walkable to the heart of York. I could feel the springs in the bed, but I slept fine. I recommend anyone who's a light sleeper to request a room at the back - my room was at the front and was very noisy due to traffic. Walls are thin too and I could hear the guests next door's conversations. If the owners read this, I hope you consider adding double glazed windows and nocer mattresses. Also, the shower door (in shared bathroom) didn’t close properly and the bathroom floor got soaked - it didn't affect my stay, but I never saw any staff to be able to report it.

Leisure Self

8/10

Excellent

11 Oct 2025

Jessica

Great location and got more for my money than expected. Very clean and thoughtful. The bottles of water provided with fridge was much appreciated. Very quiet. Only thing that would make it better is the makeup light in the bathroom didn't work and the heating automatically came on in the morning making the room a bit warm. Friendly and polite staff.

Self

10/10

Exceptional

04 Oct 2025

Catherine Fabula

Everything was really worth value for your money. However we experienced rudeness during our stay when one of the renters on the other room was knocking our wall and telling us to keep quiet when were not making any noise but because my husband snored which I cant avoid they kept on knocking our wall. He doesn't really snore, but just that particular night he snored because we were literally tired and exhausted from the travel. But can you avoid that? Can they literally shut us up when someone is snoring which is out of our control. They should have rented another hotel if they don’t wanna hear any sound at all. Something sound proof. Of course it is a budget hotel so what do you expect?

Partner

4/10

Poor

01 Oct 2025

Elspeth

I didn't book direct as their website and reviews worried me, but it was one of few available and affordable rooms when I needed them

I was concerned that I was asked to contact them about checking in, but 3 emails and a text elicited no reply. I did find someone in, but reception was a tip, as was outside. The guy on the 'desk' was OK but didn't offer to help with bags.

I noted that the venue claimed 'ensuite rooms' outside, but several aren't, the bathrooms are shared up stairs. One had a tiny door and sh,,,, marks and a dirty used towel for a day. No-one took in the used towels in 72 hours

I was initially relieved that the hotel seemed quite nice, but then, I read the terms in a booklet. These are as bullying as they are unlawful
-they'd said no alcohol, oddly, but now they threaten eviction, no refund, and extra charges
-similarly, a ban on takewaays with charges...
...lost keys, bearing in mind the yale locks and how easily one might forget your key card using the bathroom

They claimed they'd take from our bank account

Hotels. be aware this is unlawful as it's a one-sided nonnegotiated contract, and the terms appear after a contract is made, and it avoids due process and having to provide proof. Hotels then could invent or mischarge or even take revenge on negative reviews.

I take being evicted very seriously, and it's unnecessary

Diamond 'Inn' is not an inn, it provides no food, drink or anywhere to sit other than the bedrooms

I felt stressed; stay spoiled

2/10

Poor

28 Sep 2025

Lily Rose

Bloody awful. Not allowed to have food in the room as there are fine warnings everywhere. Thin walls so could hear other rooms. Horrible.

6/10

Pleasant

26 Sep 2025

Tahryn

Nice and clean basic room perfect for one night. The area is close to everything.

Leisure Self

10/10

Exceptional

25 Sep 2025

Istiaque

Good stay. Close to city centre. Good price

Leisure Friends

8/10

Excellent

07 Sep 2025

Lenka

Great location,good price

We booked a standard room with a shared bathroom for a very good price. It was all we needed. Room was freshly decorated, very clean, with tea , coffee biscuits.
Bathroom was just for us. Great location.

Friends_and_family Family

8/10

Excellent

20 Aug 2025

Kana

Smooth check in process. Room also comes with complimentary water bottles and toiletries. Location was also very convenient - we didn't use transport during our stay as all the touristy location and shops can be accessed by walking. The place also allowed us to leave our bags until 4pm. Only downside is how thin the bedroom walls are ( we can hear everything from next door - from the telly to using the shower lol) otherwise very convenient and would
Recommended this place to anyone who will visit York and would like to prioritise convenience and comfort. 👍

Friends_and_family Family

8/10

Excellent

16 Aug 2025

Rachel

We enjoyed our stay here, it was clean and had everything you needed. The only problem was the shower was either boiling hot or cold. Not sure if this was due to the amount of people staying.

Leisure

8/10

Excellent

15 Jul 2025

Jacqueline

Good service and nothing too much bother considering ther was improvement work in progress.A safe and clean place to stay.plenty of tea coffee and sugar in th room with a fridge, kettle and a hairdryer too.also a small fridge to keep drinks cold,plus a fan on the room to keep cool on hot days. Plenty of shampoo and other amenities in the bathroom also.would definitely use this guesthouse again.

Leisure Family

8/10

Excellent

09 Jul 2025

Lou

Loved the central location, easy walking distance for everything, properly is currently undergoing some renovations, our room was basic, but clean and comfortable.

Check in procedure was difficult for an overseas visitor as the only method was via calling a uk mobile number which we were unable to do with our Australian phones, a simple addition of a doorbell would be great.

Another simple addition which would make a big difference would be a mirror in the room close to a power point, so that you can see to dry and style your hair, I ended up sitting in the doorway so I could use the hallway mirror.

Otherwise I was very happy with our stay.

Leisure Partner

8/10

Excellent

30 Jun 2025

Maria I

My two sons and I were looking for a place to sleep only but affordable, clean, close to the attractions in York and we found it here. The room is small but clean and with comfortable beds. It's situated in a nice areas steps to many good places to eat. I'll stay again.

Leisure Family

10/10

Exceptional

27 Jun 2025

JAson

Wonderful place!

Leisure Family

10/10

Exceptional

12 Jun 2025

Gemma Christine

Everything was great mostly - the sink was a bit funny at times, and there was very loud construction in the next room over that we weren’t warned about before, but overall a great experience

Leisure Family

4/10

Poor

27 May 2025

Christina

A true budget option. Located a mile from the rail station and a short distance away from the city centre, so whilst not that convenient it was quiet. The room was cramped with a sloping ceiling and no daily room service, no lift to upper floors. Check-in was unnecessarily complicated. You have to phone a UK number to get the code! Never have I had to do that and I had to make an expensive call from a US phone. They should have advised to call on WhatsApp, or better yet, sent the code in an email as most modern hotels do. Shower pressure was poor, mould on the ceiling and the sink drain smelt. On the positive side, it was clean and they provided an ample tea tray but that's not enough to spur me to stay here again.

Leisure Friends

6/10

Pleasant

16 May 2025

Georgia

Good if you don't plan to spend time in room

Close to town centre. Great id you don't plan to spend much time there. Beds are clean, bathroom needs an upgrade. Daughter sliced her thumb on the stairs banister.

Everything is organised over the phone, don't really see any staff.

Friends_and_family Family

4/10

Poor

09 Apr 2025

Verified traveler

York disappointment

The staff were very friendly & really helpful sorting our parking out was no problem.
The room was much smaller then we expected so not very comfortable. The shower head was disgusting with faeces which my husband cleaned before he used it !!! Why was there a humming fridge in the room when food & drink were not allowed??Very disappointed sadly.

Partner

8/10

Excellent

20 Feb 2025

Ariel

Buen hotel. Recomendable

Buen hotel Excelente ubicación, muy cerca del centro. Buena relación calidad-precio. Muy limpio. Confortable la habitación y el baño.

Friends_and_family Family

10/10

Exceptional

23 Jan 2025

Gemma

Good location, close to the centre, had to keep window open due to radiators been on full blast so was abit noisy. But beds comfortable and the room and bathroom clean.
Would stay again.

Friends_and_family Friends

2/10

Poor

20 Jan 2025

Jany

No like

Leisure Family

10/10

Exceptional

20 Jan 2025

Jany

Loved

8/10

Excellent

19 Jan 2025

Michael

The staff did not want to talk much, but were willing to help with everything we asked for, they keep the accommodation wonderfully warm! I'd improve the floorboards but otherwise, I'd absolutely stay again and am sure I would have a relaxing time if I did! I'd thank them for the staff's efforts

Business_and_leisure Partner

10/10

Exceptional

29 Dec 2024

Mark

Pleasant and comfortable

Good location just a few minutes walk from the centre. Access was via a phone call and then being provided with a code. Key card then in the room.

Really clean. Was a single night stay and didn’t spend long in the room however can’t fault it for location and price. I was on top floor so also was relatively quiet. Didn’t hear the other residents.

I also had my own bathroom which I don’t think all rooms have as I saw separate bathrooms on other floors.

I would recommend for a short trip where you want to have a central location. I didn’t drive so can’t comment on parking.

Self

6/10

Pleasant

23 Dec 2024

Pavan

Okay stay

Hotel was very close to York City Centre. It was an ok stay. Bed sheets were clean, other areas not so clean. However for a nights stay it was ok.

Friends_and_family Family

10/10

Exceptional

20 Dec 2024

Lee

The overall stay was lovely i didnt stay the 2 nights as my business was concluded in the first day. The room was very clean amd the beds were really comfortable plenty of tea and coffee in the room and also bottles of water. Will defo be staying here again in the future.

Self

8/10

Excellent

18 Dec 2024

Chris

No special, but good location

6/10

Pleasant

15 Dec 2024

Jennifer

This was perfect for our family of 5- really easy walkable distance to Xmas market, Minster and pantomime. As a crash pad for the night, it was fine and we’d definitely use it again.

Staff were fantastic and couldn’t be more helpful, including helping us with parking across the road and permit for £7.50 but this is limited.

Cons- the room and fixtures/fittings are tired and need updating. Few stains on carpet etc.

Leisure Family_with_children

8/10

Excellent

12 Dec 2024

Joshua

Recommended but basic.

Very good as expected, slightly dated but no issues with that. Does the job.

Friends_and_family Friends

10/10

Exceptional

02 Dec 2024

James

Stayed for one night while attending the snooker in York

Partner

10/10

Exceptional

02 Sep 2024

Gary

Great find, easy 5 min walk into York. Old building but clean. Beds were comfortable. Easy to check in and out. Tea and coffee facilities and a bottle of water each were a nice touch.

Friends_and_family Family

10/10

Exceptional

13 Aug 2024

Rachael

2 adults and 3 young kids so finding a hotel that accommodates all in one room is difficult but I found this little gem. We had a room with one double bed and 3 single beds. Beds really comfortable, room very clean. Tea and coffee making facilities and a mini fridge with bottles of water provided. Plenty of clean towels and small bottles of showergel etc. Only a few minutes walk from the city walls. Great place to stay for the price. Staff were really friendly and helpful. I would definitely recommend staying here if you have a family of 5! The kids loved it and wanted to stay in their 'holiday house'. Great base for exploring York. We will definitely return. Thankyou again.

Leisure Family_with_children

8/10

Excellent

11 Aug 2024

Conor

I booked this knowing it was only Somewere to lay my head for the night, it was clean had a tv kettle wash hand basin and a comfortable bed, I knew when I booked it was not 4 star but was pleasantly surprised and enjoyed my stay in York a brilliant city

Leisure Self

6/10

Pleasant

21 Jul 2024

Simon

All good

Leisure Family

2/10

Poor

26 Jun 2024

Christina

Toilet and heat issues

None of the shared toilets or private toilet in our room flushed. It was incredibly hot on 8th floor with no air flow or air conditioning. Ceiling was slanted so you couldnt stand straight without banging head. I would not go back.

6/10

Pleasant

25 Jun 2024

Meagan

please update the methods in which you can check in. as international travellers we are using international SIM cards which make it impossible to call your numbers to check in. we had to sit outside of the property and come up with an alternative method of checking in. we then were joined with two other parties in the exact same situation as us. luckily one of the guests was able to get his sim to work. this however was then met with voicemails. this is not acceptable when majority of people travelling to York are only staying for a short time. time is seriously limited. I suggest that you send the instructions to check in via email rather than relying on phone calls. room and facilities were great just extremely disappointed with the check in process!

10/10

Exceptional

18 Jun 2024

Luke

Nice place, clean and spacious room. Coffee and tea and TV with freeview plus netflux and Youtube. Staff friendly

Self

10/10

Exceptional

15 Jun 2024

Claire

Lovely little hotel, great location

We were pleasantly surprised by this little hidden gem. The location is fantastic, parking just a street away, the room was clean and tidy. Very impressed with the quality and size of the towels, complimentary shower get, shampoo and conditioner and a well stocked cuppa tray.

Friends_and_family Friends

8/10

Excellent

09 Jun 2024

Barry

Friday night stay for a festival in town

A really nice City centre guesthouse type hotel for a very reasonable price. The bed was very comfortable, the television was excellent and the staff and owners are lovely

Self

10/10

Exceptional

11 May 2024

Mark

Just a little break 😁

Was lovely and clean very helpful
We turned up 1 hour early didn’t expect to get in the room but it was ready happy days
Parking was £7 had a good night sleep

Partner

10/10

Exceptional

19 Apr 2024

Diane Lara

I booked for a double room but was given a family room (with 2 double beds and a single bed) on arrival without any extra charge.I was travelling solo so the space was too much for me.The beds were comfortable.There were enough towels for a family room capacity.There were few bottled water,mugs and teaspoons and plenty of coffee,tea and sugar sachets.If I was travelling with 4 others,the room would be spacious enough.The bathroom was clean.Water pressure in the shower wasn’t strong but not a hassle.
The hotel was near York Minster and the Shambles so the location was very convenient.
I checked in late,around 9pm,and the reception was already closed but the staff were just a phone call away.Quick check in and also check out
All in all,very good value for the money.Would stay here again if I come back to York.

Self

2/10

Poor

04 Apr 2024

D

Not Impressed

My family and I recently stayed at the Diamonds Inn in York, and unfortunately, our experience was far from satisfactory. We booked a family room for me, my wife, and our three children, but the conditions were disappointing.

The room was awful dirty. The bed sheets were stained, and the bathroom was unclean. We even found a woodlouse in the bathroom, which was quite unsettling. The peeling paint on the walls and wallpaper added to the overall unpleasantness. The bathroom had hair all over the floor, making it impossible to use the shower. The lack of proper hygiene was concerning, especially during a family stay. The beds had hair in, including on the mattress also the carpet was very stained.
To make matters worse, there was no heating in the room. We had to rely on a storage heater, which was inadequate and uncomfortable.
Our stay at the Diamonds Inn was unacceptable. We felt that the cleanliness and hygiene standards were well below what one would expect from any accommodation.

Friends_and_family Family

2/10

Poor

03 Apr 2024

D

Avoid

My family and I recently stayed at the Diamonds Inn in York, and unfortunately, our experience was far from satisfactory. We booked a family room for me, my wife, and our three children, but the conditions were disappointing.

Cleanliness: The room was awful dirty. The bed sheets were stained, and the bathroom was unclean. We even found a woodlouse in the bathroom, which was quite unsettling. The peeling paint on the walls and wallpaper added to the overall unpleasantness.
Hygiene: The bathroom had hair all over the floor, making it impossible to use the shower. The lack of proper hygiene was concerning, especially during a family stay. The beds had hair in, including on the mattress also the carpet was very stained.
Heating: To make matters worse, there was no heating in the room. We had to rely on a storage heater, which was inadequate and uncomfortable.
Overall Impression
Our stay at the Diamonds Inn was unacceptable. We felt that the cleanliness and hygiene standards were well below what one would expect from any accommodation. We would not recommend this place to anyone, and we certainly won’t be returning.

Friends_and_family Family

2/10

Poor

18 Mar 2024

Rodney

\"TRAVLLERS BEWARE\"
THIS IS NOT A PLACE TO STAY. PLEASE READ ON. YES I KNOW ITS LENGTHLY, BUT I FELT I NEED TO WARN FUTURE TRAVELLER'S OF THE POTENTIAL SITUATION THEY ARE GETTING THEMSELVES INTO IF YOU CHOOSE THIS LOCATION.
My Family and I traveled from Canada to the UK. Our last stay was in York, England.We booked this place using expedia. It was very unfortunate and disappointing when we arrived at the Inn. The moment we entered office area we knew then it was a mistake. It was dirty, unorganized. The staff themselves did not look professional as they were as well dirty, and unkept.The so called host, escorted us to our room. I found this a little confusing and strange. She did not give us a key/card to the room. Once inside the room, we found the room disgusting. The flooring was stained beyond belief. The odour I can't explain, but to say it was quite foul. What I found most strange and alarming was when she asked us if we spend a lot of money.Yes, I know this might be a normal question, but it was more of the way she said it. Let's put it this way, I didn't feel that my personal belongings were safe to be left behind while we explored the city.While walking to another Inn, an off-duty policeman explained to us something that was not listed in the expedia listing. We learned that the Diamonds Inn is used quite often for intoxicated or drug induced individuals found on the streets that need a place to crash for the evening. FOR THOSE WHO CHOOSE TO STAY, GOOD LUCK

Leisure Family

10/10

Exceptional

10 Mar 2024

Lee

Great price, fantastic location

Fantastic location for a couple of days exploring York.
Clean, comfortable room and great price

Self

10/10

Exceptional

22 Feb 2024

Katrina

.

8/10

Excellent

13 Jan 2024

Verified traveler

Good location

Good location, close to the Cathedral

Friends_and_family Family

10/10

Exceptional

31 Dec 2023

Max

Would have liked a second room key for a group of 3

Leisure Friends

10/10

Exceptional

29 Nov 2023

Ricky

Bed was more comfy than expected at the price point, room had everything we needed and staff friendly. Good location

Leisure Partner

10/10

Exceptional

07 Nov 2023

Nicola

5 stars

Great place to stay near the city centre in York. Clean and reasonably priced. Definitely coming back!

Friends_and_family Friends

8/10

Excellent

06 Nov 2023

Michael

Well situated

Basic but clean. Well situated for the city centre.

Friends_and_family Family

8/10

Excellent

29 Oct 2023

Emily

Close to city centre, parking just outside. Was good for what we needed.

Leisure Friends

10/10

Exceptional

29 Aug 2023

Kerry

Stayed for one night, room had everything we needed. Tea coffee even toiletries. We arrived early morning and the receptionist who greeted us was friendly and very helpful we were able to leave our luggage and then go off for the day. She showed us where to park and only cost £7 for 24 hours. Location was perfect 5 minute walk to inside the walls and the hop on off bus outside the hotel. Nice, quant hotel.

Partner

8/10

Excellent

18 Aug 2023

Howard

Great location

Very good location, basic room but good value for money. Clean and comfy.

Friends_and_family Family

8/10

Excellent

15 Aug 2023

Cynthia

Enjoyable weekend city break

We found the location very convenient for all the city centre attractions, and a hotel nearby where we enjoyed breakfast. Our room had everything we needed for our two-night stay, including a small fridge. I didn't check our our daughter's room, but had no complaints. Our bathroom worked well, everything was clean. There wasn't much storage which wasn't an issue for us. The hotel is in an older style house and may benefit from sound-proofing measures.

Friends_and_family Family

6/10

Pleasant

06 Aug 2023

Kim

pretty good place to stay, apart from the staff pretty much not being able to talk English and understand us. Also had people above us banging around and being loud and shouting at 3am, and doing the same again around 7am, complained to staff and they just said oh yes they were having a party upstairs.

Leisure Partner

8/10

Excellent

12 Jul 2023

Brigid

Conveniently situated

5 minutes walk to Monksgate and access to the city centre - this was great for convenience.
I had booked two nights, and added on a third; this meant changing rooms, so I was a little annoyed when there were no staff available in the morning for me to stow my bags for moving. I called the number given and was told they would call back, but nobody did, and I ended up having to.take my luggage away for the day.
However, they gave me a very nice room for my last night!

Self

8/10

Excellent

19 Jun 2023

Verified traveler

The receptionists tried to charge us twice for the parking. Luckily we noticed and got a refund for the second one. For the price the room was okay clean but not the best facilities and a little run down. It was absolutely boiling in the room but luckily they supply fans so we did get a decent sleep.

Friends_and_family Friends

8/10

Excellent

01 Jun 2023

Patricia

Ruiz on the front desk was friendly and helpful

Leisure Partner

10/10

Exceptional

31 May 2023

James

Great for price

8/10

Excellent

07 Apr 2023

Jill

Great location. Walking distance to the airport and grocery store. Friendly staff

Leisure Family

8/10

Excellent

13 Mar 2023

Olivia

Nice place the room was very small which we didn't mind as we didn't go to York to spend time in the hotel. Only complaint is the walls are quite thin so we could hear other couples arguing which isn't exactly the inns fault

Leisure Partner