The Milner York

United Kingdom , York
YORK, Station Road
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Georgie

We had the most gorgeous stay… staff were really helpful. Our suite was gorgeous. Easy and convenient for York city centre and walking everywhere. Will 100% be back! Thank you

Partner

6/10

Pleasant

09 Mar 2026

Jane

We’d planned this special trip for a while and so were very disappointed to see the spa closed during our stay and we were given quite a ‘tired’ room down in the basement, which felt isolated from the main hotel. Overall a very underwhelming visit.

Partner

10/10

Exceptional

09 Mar 2026

Marina

Unable to use the spa due to maintenance

Partner

8/10

Excellent

08 Mar 2026

Ginette

A decent sized twin room, nice shower. Not far from city centre and ideal if arriving by train as it's next to the railway station. Disappointed that the swimming pool wasn't open.

Family

10/10

Exceptional

08 Mar 2026

Chris

If travelling by train location is, of course, excellent. The building is old but that is part of its charm and it is well maintained. Very spacious and quite impressive.

Partner

10/10

Exceptional

07 Mar 2026

Great location for the train station and exploring the historic centre. Our room was comfortable with a great view towards the Minster.

Partner

10/10

Exceptional

06 Mar 2026

Heather

Beautiful hotel, excellent breakfast. Really enjoyed our stay and we were lucky enough to be upgraded to a Junior Suite, which was fabulous.

Partner

10/10

Exceptional

05 Mar 2026

gary

Really lovely hotel

Partner

8/10

Excellent

02 Mar 2026

derek

Great friendly staff, spacious room

Down side, lift could only carry 2 people with luggage. Long wait for the lift.

10/10

Exceptional

01 Mar 2026

Jon

The Milner is a lovely hotel. Unlike many hotels in York that I’ve stayed in, the Milner was worth the price. Great room with views of the walls and the Minster, friendly staff, clean, welcoming and an excellent breakfast. Recommended. We’ll be back.

Partner

4/10

Poor

01 Mar 2026

John

A small room and the tiniest bathroom I’ve ever seen. AC didn’t seem to be working as with the room safe. Breakfast buffet poor; toaster not working, no cups for tea and coffee, hot items in short supply. Staff not attentive.
£22 to park car overnight.
Really poor value for money.

Friends

10/10

Exceptional

27 Feb 2026

Michelle

Lovely hotel and rooms felt very grand

Family

10/10

Exceptional

26 Feb 2026

Susan

Excellent hotel, staff friendly and helpful. Good choice at breakfast and very tasty.

Partner

10/10

Exceptional

25 Feb 2026

Jennifer

Amazing suite. Gorgeous hotel. Customer service A*. Can’t wait to stay again!

Partner

10/10

Exceptional

24 Feb 2026

Annette

We stayed in a king Deluxe room. It was very comfortable with a fantastic roll top bath. Highly recommended.

Partner

8/10

Excellent

24 Feb 2026

Elizabeth

Great staff, very helpful

10/10

Exceptional

23 Feb 2026

Louise

The staff were very friendly, the room was quiet and beautifully furnished. The breakfast was excellent and the location right next to the train station convenient.

Partner

10/10

Exceptional

23 Feb 2026

Peter

Staff were extremely helpful, room was very clean bed was comfortable great location to the city centre would definitely recommend

Partner

8/10

Excellent

23 Feb 2026

Jayne

The room was clean if not a little dated. The downstairs areas are lovely to sit a chill but was upset to learn the pool facilities were not open and we had not been informed even though they did manage to email us about upgrades they failed to email about the pool.

10/10

Exceptional

22 Feb 2026

supriya

Royal stay

10/10

Exceptional

22 Feb 2026

Angela

Clean room, good service & helpful staff. Although parking should be free

Partner

10/10

Exceptional

21 Feb 2026

kathryn

Yes great room and great service.

Friends

10/10

Exceptional

19 Feb 2026

Matt

Really quiet room considering next to train station. Tne hotel is phenomenal and really nice. Front desk were extremely helpful as were bar staff. Well worth the stay, even if in the Annex. Negatives were bed was slightly uncomfortable and you don’t get all tv channels but otherwise, really good hotel.

Self

10/10

Exceptional

18 Feb 2026

ian

had a great stay at the hotel. great location within walking distance from the Minster and the town centre. very helpful staff, great breakfast and a view of the Minster from our room.

Partner

10/10

Exceptional

18 Feb 2026

Andy

Great room - got upgraded!

10/10

Exceptional

17 Feb 2026

James

Great old historic hotel right next to the train station. The garden restaurant is great for afternoon tea.

Partner

10/10

Exceptional

17 Feb 2026

Nathan

Best all round hotel in York without a doubt.
Fantastic location if travelling by train too.

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Jamie

Staff and Hotel was great

10/10

Exceptional

15 Feb 2026

Simon

Absolutely fabulous from start to finish. I can’t fault the place. Can’t wait to return

Leisure Partner

10/10

Exceptional

13 Feb 2026

James

Amazing service polite staff surrendering amazing room are super comfy and spacious no complaints

Partner

10/10

Exceptional

12 Feb 2026

Gwilym

Really lovely

Leisure

10/10

Exceptional

11 Feb 2026

Diane

The staff were very friendly and extremely helpful, especially the ladies on reception and the housekeeping staff. The room was excellent, very clean and comfortable

Partner

8/10

Excellent

10 Feb 2026

Alison

Beautiful room very clean and cosy. Amazing shower.

Stains on cream chairs situated around the table and on the carpets were disappointing for quality of the room.
Communal areas of the building are well presented .

Leisure Family

10/10

Exceptional

10 Feb 2026

Collette

Beautiful hotel friendly staff excellent room size.

Partner

4/10

Poor

09 Feb 2026

Gill

No leisure/spa facilities and still waiting refund as agreed

Leisure Family

10/10

Exceptional

08 Feb 2026

THOMAS WILLIAM

Very clean room, very welcoming , breakfast lovely ,late bar brilliant ,

Leisure Partner

10/10

Exceptional

08 Feb 2026

Dicky

Hotel was clean, tidy and staff very happyful

8/10

Excellent

07 Feb 2026

Kerrie

The room was lovely, the lack of storage drawers for clothes was a little disappointing.

We returned to this hotel which was originally the Royal York. We had our honeymoon here, and returned 29 years later for our anniversary. This was a special anniversary for reasons I won’t share.
When I booked I was not told that the pool was ‘out of service’ we were looking forward to swimming daily. For the cost we paid I feel that we should have been compensated.

We had room service breakfast on our special day. It too was disappointing, tinned sloppy gratefruit, muesli which was Kellogg Clusters x

We went out after breakfast and had to ring down to ask for the breakfast things to be removed from our room at 3pm ish. Our room was cleaned once during our stay of 4 nights.

York is beautiful and so is the hotel but seems like more of a business hotel.

Out tv didn’t work correctly, apparently a smart tv but Netflix buffered every 10 mins, it was very frustrating.

We would not stay here again I’m afraid.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Jordan

Reception staff very friendly

8/10

Excellent

29 Jan 2026

Alan

Good room and friendly staff. Annoying problem with flushing toilet was dealt with eventually.

6/10

Pleasant

25 Jan 2026

Tristan

SPA not accessible because of renovation, and we have been told with a short notice. Shower not entirely functional. Breakfast was ok, but not meeting our expectations regarding the venue. It’s a bit expensive regarding the service we got, whereas the venue itself was impressive.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Russell

Staff excellent from check to departure. Arrived early so went to reception just expecting to register the car park but room was ready which was a bonus. Great meal in peacheys in the evening followed by a quality breakfast the following morning.

Partner

2/10

Poor

18 Jan 2026

Deb

Room, foid and amenities

Partner

10/10

Exceptional

18 Jan 2026

Christopher

Stunning building with imposing staircases and plenty of space, never feeling crowded.
Staff were professional and friendly.
Rooms were well appointed and bathrooms stylish and spacious.

Partner

10/10

Exceptional

16 Jan 2026

Georgina

Room was amazing, clean, comfortable and large. Toiletries were nice too.

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Phil

Lovely room
Friendly and informative staff
Unfortunately the leisure facilities were unavailable during our stay

10/10

Exceptional

13 Jan 2026

Robert

Great place to stay.
Great brekkie, great location and great bars

4/10

Poor

13 Jan 2026

Helen

Arrived to find the spa and pool had been closed for maintenance. Awaiting refund for this. No WiFi in room, and the bathroom had scuff marks, paint missing, and the toilet area was so small, when sat, the holder was squashed into your arm. and your legs were against the sink! Not what you expect for nearly £200 night stay. Hotel itself was lovely, but room was dreadful.

Leisure Partner

10/10

Exceptional

11 Jan 2026

Glyn

Rooms nice and clean, hotel lounge and bar were absolutely spectacular, also a perfect location for exploring York city centre. What really makes this hotel though is the staff, they are very attentive and nothing is too much trouble, big thank you to Patrick who looked after us in Peacy’ bar and grill for dinner and also Laura on reception for being amazing and making us feel very special, thankyou Team Milner, hope to see you again soon.

Partner

10/10

Exceptional

10 Jan 2026

David

Really nice hotel . Great staff and room was lovely

8/10

Excellent

10 Jan 2026

John

Sadly phoned ahead for at sbeetand blanket on bed not a duvet m
That didnt happen.
Also breakfast cleared on the dot of 10. Surely if you offer breakfasts up to10 there should be some

Leisure Partner

10/10

Exceptional

08 Jan 2026

kathryn

Room was a perfect temperature, nice towels and bedding. The tv was well positioned and the water was hot at all times
Breakfast was good but some foods could have been a little warmer but that’s often the challenge for buffet service. The range and availability was great though.
The lounge and bar are was very well run by professional and friendly staff who definitely know how to deliver great customer service. Drinks and food were all up to the required standard.
The reception team were also very helpful and friendly providing good information and a smooth experience

Partner

6/10

Pleasant

07 Jan 2026

Annabelle

Small rooms, difficult to control the temperature and generally felt outdated apart from the bathroom

Friends_and_family Family

4/10

Poor

05 Jan 2026

Carly

We were disappointed with the standard of the rooms at the Milner which are not adequate for the high price they charge. We'd booked a two night stay for £365 which is a lot of money for us. We had to change rooms twice over the course of a 2 night stay which felt awkward and disruptive. The first room we were given was dark, overlooked a road and didn't have basic facilities like chairs/adequate tea facilities (they were in a cupboard with no logical place to set up the kettle) the room also smelled overwhelmingly of mildew so we asked for it to be looked into. The staff were great and said that maintenance needed to deal with it so they would move us to an alternative room. However the room they moved us to was an accessible room which we specifically did not want - they said they had nothing else available that night but would move us again the next day. The room was not functional for us due to it's accessible features - the sink was too low down and narrow, the shower was awkward to use with the accessibility features and meant we couldn't go back in after using the shower because the floor was completely wet. There was also no bedside table on one side and instead the side of the bed was right up against a cupboard. Also a substantial gap under the door which did compromised privacy. Again the tea facilities and seats were lacking. On the final day we were moved to a room upstairs which was marginally better although the decor was stained and dated.

Leisure Partner

8/10

Excellent

05 Jan 2026

Adam

Excellent hotel. Room was fine, didn’t put 5 star because there was a loud electric buzzing sound going all night in the room but good stay other than that

Leisure Partner

10/10

Exceptional

04 Jan 2026

Ann

Clean and comfortable room,ha everything we needed ,it was alsowarm despite the cold weather outside ..

Partner

6/10

Pleasant

02 Jan 2026

Emma

A really disappointing stay.

Ben and his reception team pulled back brownie points.

Friends_and_family Friends

8/10

Excellent

01 Jan 2026

gavin

Hotel was wonderful, very well set out junior suite with a great aspect towards York cathedral.

Partner

10/10

Exceptional

01 Jan 2026

Marie

A firm favourite of ours great location lovely hotel and grounds and the friendliest staff cannot fault it

Family

6/10

Pleasant

31 Dec 2025

Andrew

The breakfast was poor,first morning no porridge which is inexcusable as its a dry product with good bbdate,the staff service was very good vut they never smiled or showed warmth.the English breakfast was very poor,bacon tough eggs hard and sausage hard and overdone. Room was very clean,but not given introduction to facilities hence never found safe or fridge until we were leaving.And they would have been very useful for our stay.Had a dog barking in the next bedroom during the night,which is not good.Was not asked once how we were or if we enjoyed our stay,as if it was unnecessary. Staff in peaches bar very helpful. Reception 50/50 sometimes very helpful other times not at all.pity.very hectic with all the road repairs around the hotel,not made aware of.The breakfast was certainly not worth the money.

Partner

10/10

Exceptional

31 Dec 2025

Lee

Fantastic hotel, lovely welcoming, helpful staff, our suite was amazing and food was furst class. Great location, especially if travelling by train, and the Thors tipi on the grounds was amazing, very christmasy, we chilled in front of the fire for hours. Will book again on our next visit to York.

Leisure Partner

6/10

Pleasant

30 Dec 2025

Alison

Check in staff were lovely. Room door didn't open or close easily, room smelt damp & stains on chair, carpets & cushions, could feel springs in bed, not enough pillows & no extra in room. Average room for superior price ....disappointing based on previous stay. Housekeeping let themselves in whilst I was having breakfast despite do not disturb sign on door & pre check out time & lights etc stopped working. Reported to reception but not much response. Such a shame ...I loved this place last stay

Self

6/10

Pleasant

29 Dec 2025

Ryan

Room was so hot when we walked in. We couldn’t stop sweating as the AC was so slow to work. Latch on door falling off. Marks on the walls and skirting boards everywhere. Toilet positioned so you cannot fit comfortably. Staff have been great but considering the recent renovation we expected better. It’s been a let down really. WiFi was terrible in the room

Leisure Partner

10/10

Exceptional

29 Dec 2025

Karly

Amazing staff amazing room amazing stay

Leisure Family

6/10

Pleasant

28 Dec 2025

Ethan

The room was clean although there were parts of the room that looked like they needed extra care there was some mold along the shower door the toilet paper was very thin compared to downstairs in the lobby area our room was smaller than the pictures we was woken up to dogs early hours of the morning for over an hour straight we was aware of the dog friendly hotel but it isnt what you want on your time away from the stressful work life the food we tried there was nice

Leisure Partner

8/10

Excellent

28 Dec 2025

David

Nice room. Facilities good

10/10

Exceptional

28 Dec 2025

George

We couldn’t fault our stay. Such an amazing well-run hotel. I’ve been staying at the Milner for 45 years and I have never been disappointed. Great rooms, clean, well maintained, lovely food and friendly/professional staff. I’ll be there again soon.

Partner

10/10

Exceptional

26 Dec 2025

David

Grand hotel, clean and all great

8/10

Excellent

26 Dec 2025

Daniel

Our initial room had a wet carpet near the radiator. It was a large wet area which you cpuldnt avoid reallt feom one side of the bed if gping to the bathroom. The bathroom was seemingly not that clean so i dont know of this room was rushed or just one of the older rooms but it wasnt what weve come to expect of the principal now milner York on our 3rd stay. They moved us no issue to another room which was clean and dry and the usual service was resumed that weve come to enjoy. We did say we'd be happy to pay more for an upgrade but apparently due to being busy there weas no availability at the time. On the whole we love this hotel just this stay was a slight hiccup. Would reccomend staying here, perfect location to walk into town and on site Thors Teepee is a great place for a drink with a cosy open fire to sit by.

Leisure Partner

10/10

Exceptional

26 Dec 2025

Amy

Breakfast was really fresh. The only thing I would have preferred is coffee made fresh for me rather than from a jug... It was ok but not the best coffee. The room was beautiful and staff were great. We really enjoyed our stay and will definitely stay again. Also really enjoyed the pool

Partner

10/10

Exceptional

25 Dec 2025

Joanne

Everything about this hotel was good. The distance from the train station, it is literally next door but the walk into town is only a few mins away also. The hotel itself is beautiful and elegant and the decor is lovely. Our room was very nice and the bed was really comfortable. I would definitely stay here again.

Leisure Friends

8/10

Excellent

23 Dec 2025

Carole

Another pleasant stay

Leisure Partner

10/10

Exceptional

23 Dec 2025

leigh

Beautiful hotel especially at Christmas! The staff are lovely and attentive. We have the best couple of nights. Thank you

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

PHIL

Perfect location. Next to the train station and a few minutes walk into the centre

Partner

8/10

Excellent

21 Dec 2025

David

10/10

Exceptional

21 Dec 2025

Kathryn

Staff very friendly

Friends_and_family Family

4/10

Poor

21 Dec 2025

Helen

I booked the room in July 25 and paid nearly £250 with no breakfast as meeting family from abroad. We were initially given a very very small cold room which I asked if we could move and they offered room 111 as nothing else available.Although warmer it was still very small for two adults and we had very little sleep as so small.Its a single room really. The hotel ground floor is lovely but our room was not satisfactory. We won’t stay again. Very poor value for money and I don’t understand why when we booked in July why we got such a poor room in December when not a last minute booking.

Leisure Family

10/10

Exceptional

21 Dec 2025

Laura

Absolutely stunning hotel
Room was amazing
Facilities were amazing and we were made to feel so welcome by the staff, especially laura who checked us in at recpetion. Thank you for a wonderful stay.

Partner

8/10

Excellent

21 Dec 2025

Elaine

Lovely spacious hotel, beautiful public areas. Staff were friendly and welcoming and efficient. The Christmas tree was beautiful! Bathroom great - wonderful shower. Bedroom fine, but a bit dingy and thick layer of dust on light fittings. Lifts were the down side - really not clean and sometimes smelly.

Leisure Family

10/10

Exceptional

19 Dec 2025

Stuart

The spa area pool sauna steam was a bit dated.

Leisure

10/10

Exceptional

19 Dec 2025

Madeleine

The wonderful Christmas vibes! A very beautiful hotel in a really convenient location. Staff were really friendly.

Leisure Partner

8/10

Excellent

19 Dec 2025

Chris

Everywhere excellently maintained, room spotless and breakfast has everything you would want to eat. We will definitely stay here again.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Diane

As always from arrival to leaving all the staff were wonderful, friendly and helpful. If you needed anything they eould promptly helped.

Partner

8/10

Excellent

18 Dec 2025

michael

Great location. Friendly staff. Lovely garden room overlooking park with view of Minster.

Leisure Partner

10/10

Exceptional

18 Dec 2025

John

Received a warm welcome at reception ahead of the 3pm permitted check in time and was given a room upgrade. The hotel
Was beautifully decorated for Christmas with lovely seating areas and all very warm and cosy throughout. The breakfasts were lovely offering a Choice of cereal, fruits as well as cooked foods. Filter coffee was a disappointment from a flask.

Partner

10/10

Exceptional

17 Dec 2025

John

Loved the hotel and location. Bedroom was too hot and heating control didn’t work but hay was rectified instantly by maintenance.

Great pool for pre-breakfast swim too!

Would love to come back

8/10

Excellent

17 Dec 2025

Julie

Only negative is accessibility, steps at main entrance and no indication of an accessible way in. Small flight up to room with no handrail. Travelled with 88yr old and just little things but make huge difference.

Leisure Family

10/10

Exceptional

16 Dec 2025

William

Leisure Partner

6/10

Pleasant

15 Dec 2025

Emma

Building is lovely, room was ok.
We had a mouldy kettle in the room which wasn’t great. Housekeeping bought another but that wasn’t clean either

Friends_and_family Family

10/10

Exceptional

14 Dec 2025

Andrew

Room was clean. Staff were pleasant.Good parking facilities.

Leisure Partner

6/10

Pleasant

14 Dec 2025

Dean

The room was a good size but disappointing. Lacked a character, charm or warmth which I’d expected when booking a beautiful old hotel. The room was disconnected from the main building, passing lots of stained carpets and drunk party goers. The bar staff were low on numbers and we waited a while to be served. Location was good. Managed to park at the hotel. Shame the parking fee is high for onsite. All in all, sadly wouldn’t return to this hotel.

Partner

8/10

Excellent

13 Dec 2025

Holly

The room was lovely, only areas for improvement is that it could have been slightly cleaner and water pressure in the shower wasn’t great.

Leisure Friends

6/10

Pleasant

13 Dec 2025

vaun

The room was supposed to be a deluxe. It was not compared to other hotels we have stopped in . It was a cold room . A lady came to help with the controls , it stayed cold then maintenance came no better. These were two nice people not their fault. I am pretty sure the heating was either faulty or inadequate. We were offered heaters for the room - but it’s not what you really want . It stayed cold - we only were there for one night so we did not make a fuss. However if we return to York it won’t be at the Milner.

10/10

Exceptional

13 Dec 2025

martin

Great room

Leisure Partner

8/10

Excellent

13 Dec 2025

Karen

The public rooms are exceptional and were beautifully decorated for Christmas. Our room was clean and tidy but the furniture is dated and a bit odd, with the kettle and cups in a cupboard which meant that we had to take the kettle out of the cupboard and plug it in by the bed. The bathroom seemed recently fitted with a good sized shower. We had breakfast at the hotel my husband enjoyed the range of cooked options.

Partner

8/10

Excellent

12 Dec 2025

Anthony

Overall the stay I would say was good the staff were very obliging and were willing to help whenever asked

Leisure Pet

10/10

Exceptional

10 Dec 2025

Matthew

All wonderful

Friends_and_family Friends

10/10

Exceptional

09 Dec 2025

sally

great staff, nice communal areas, room quite good.

Leisure Self

6/10

Pleasant

08 Dec 2025

Susan

The room was in an annexe that was reached by a corridor which contained a bucket collecting water and wet patches on the floor. The room was a good size but there was no chest of drawers for clothes. The sink had cold water with very low pressure and dangerously hot , hot water. I feel that the stay did not represent good value for money given the high price charged

Leisure Partner

6/10

Pleasant

08 Dec 2025

Tracy

Expected parking at hotel to be good. Not only were there no parking spaces available and we had to park on what can only be described as a muddy path - we had to pay £20.00 for the pleasure. Car didn’t seem safe - spoke to hotel staff who said later in the day there should be spaces as people were checking out. It did in fact get worse.

Leisure Partner