Name: The Milner York
Address: Station Road, York, YO24 1AA, GB

10/10

Exceptional

22 Jul 2026

Chris

Lovely hotel. Excellent location. Very comfortable rooms.

10/10

Exceptional

22 Jul 2026

marie

The staff were lovely we just think the rooms could do with updating a bit

10/10

Exceptional

22 Jul 2026

Jackie

Only stayed 1 night., but pleasant stay throughout

10/10

Exceptional

22 Jul 2026

Kate

Lovely & excellent hotel, really convenient as next to the station & walkable distance to get into town

Partner

10/10

Exceptional

22 Jul 2026

Darren

Great place to stay and such a convenient location if you are travelling by rail.

Self

10/10

Exceptional

22 Jul 2026

John

Exactly what was expected and very convenient

Friends_and_family Friends

10/10

Exceptional

22 Jul 2026

Valerie

.

Partner

10/10

Exceptional

19 Jul 2026

Lynsey

This was our second visit to The Milner and we will definitely be returning again. It's a beautiful hotel with plenty of facilities and is ideal if your traveling by train as it is right next door to York Railway Station with direct access. The staff are amazing, very friendly and welcoming. We loved our stay!

Family

10/10

Exceptional

18 Jul 2026

Lauren

Really nice hotel with impressive communal areas. Pool is quite small with a bit of a strange atmosphere!

Overall really enjoyed our stay though.

Partner

8/10

Excellent

16 Jul 2026

Richard

The Hotel is badly let down by the Bar, the staff are slow , do not know how to work the TV and difficult.
It’s a shame as the staff across the rest of the Hotel are friendly and helpful.

Partner

10/10

Exceptional

15 Jul 2026

Rachael

Very beautiful hotel.

Family

6/10

Pleasant

15 Jul 2026

John

Nice old train hotel. Some aspects have been well maintained. Some were a little threadbare, like the carpets.

Self

10/10

Exceptional

15 Jul 2026

Iiris

Beautiful hotel. Lovely spa area. Helpful staff.

Family_with_children

10/10

Exceptional

12 Jul 2026

Peter

Excellent stay...beautiful hotel, immaculately maintained...a level above anything else we stayed out during our vacation. Centrally located within easy walking distance of almost anything you'd want to see. Parking was a bit dodgy since the hotel seems to be booked for all sorts of event. The breakfast was ideal. I really want to go back for more.

Partner

10/10

Exceptional

12 Jul 2026

Nicholas

Beautiful hotel next to the train station room was great and the staff were fantastic

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Anne

Great location with an amazing atmosphere. Would stay here again for sure!

6/10

Pleasant

11 Jul 2026

Darren

As before.

Partner

6/10

Pleasant

11 Jul 2026

Darren

Ok stay, staff not interested, needs a touch up. Car Parking price ridiculous.

Partner

4/10

Poor

09 Jul 2026

paul

The hotel's main building is a beautiful example of mid 19th century railway hotel architecture and design. The main reception hall and grand staircase are superb.
The air conditioning was first-class. And that's about it.
The accessible room was 300 steps from reception including two lifts and a long rising incline passageway. It was 500 steps from the bar and restaurant.
The bar was devoid of atmosphere and Peachey's looked uninspiring.
The accessible room was poorly planned. No full side of bed available for getting in and out of bed. No stand for suitcase. Although there is a kettle there is no accessible surface on which to place it near an electrical socket. We had to use the floor!
The bathroom was clean and spacious the shower did not function correctly.
Not to mention the cost of car parking which is not included in the room rate.
A disappointing 2 night stay.

Partner

6/10

Pleasant

08 Jul 2026

Peter

not planning a return. better options available.

Self

10/10

Exceptional

07 Jul 2026

michael

Just a perfect ending to our trip with very friendly staff

Partner

10/10

Exceptional

07 Jul 2026

Amber

The location of the hotel is perfectly placed to walk into York town centre. On arrival the staff were very friendly and helpful and allowed us to check in early. Our room was small but very clean with a comfortable bed, the shower was particularly nice. The common areas were beautifully decorated and spacious.

Partner

8/10

Excellent

05 Jul 2026

Polina

A wonderful building and a beautiful interior, very nice bathroom and spacious bedroom, though we booked cozy double and the bed was a bit small for two plus we could hear the neighbours, next time I would book a bigger room facing garden, not the street. Breakfast is nice if you like, traditional English one. Everything you want to see in York is 10 min walk away, great location.

Partner

10/10

Exceptional

04 Jul 2026

Anne

I loved the proximity to the train station, perfect location to visit York for the first time, staff were lovely. Room was clean, bed was very comfy. My room didnt get much sunlight, but it is a period building with small windows. Shower was spacious, but I couldnt figure out how to use it properly, also instructions for the aircon would be helpful. I plan to return, and to stay longer next time.

Self

8/10

Excellent

04 Jul 2026

Patricia

Clean room, helpful staff, lovely bar and spa, lovely air con.
Only couple of problems, one is need more plug sockets only 4 sockets which one had lamp plugged and the other for kettle. Had to move table to put kettle on near to a plug socket, table was heavy to move. Also stopped in disable room, the room was a distant away from main entrance which, I can't walk very far so wasn't very disabled friendly.

Partner

10/10

Exceptional

02 Jul 2026

Antony

Stunning hotel, great staff, amazing nights sleep.

Partner

8/10

Excellent

02 Jul 2026

Kelly

This hotel is beautiful. We originally booked a standard room which was tiny and had the most uncomfortable bed. The toilet was so close to the door the toilet roll holder was jammed to your leg and we are fairly average sized people. We decided to upgrade for the 2nd night and got a King deluxe which was amazing with a favourite roll top bath and separate shower. Much more spacious and the bed was firm but much better than the previous bed. Unfortunately the A/C wasn't working and made a regular weird noise but that didn't spoil our stay.
The cream tea in The Garden Room was the best one we had in York. Delicious. Overall I would recommend but don't stay in a standard room as they are tiny!

Partner

10/10

Exceptional

28 Jun 2026

Irene

Spacious room with view towards the Minster. Everything in the hotel was spotless and well maintained . Breakfast was good with plenty of choice. We also had dinner which was lovely and well presented . All the staff we met on our visit couldn't have been nicer or more helpful .

10/10

Exceptional

28 Jun 2026

Howard

The room was excellent very clean staff was great excellent polite ready to help in anyway breakfast was excellent great food easy staff again excellent ready to help beautiful place to stay thank you for lovely experience

Partner

8/10

Excellent

24 Jun 2026

ian

A classic railway hotel. I had an amazing view of York Minster from my room. Excellent pool & leisure suite. Very good breakfasts.The lifts were broken, which was a problem for the less mobile.

Self

10/10

Exceptional

23 Jun 2026

Jeannie

Loved this hotel ! Great location to Old town - wall walking and train station !

Friends_and_family Family

4/10

Poor

23 Jun 2026

Juliet

No porter service or ramp to get your case up the first 10 steps to reception. Internal lift not working all weekend. Room key stopped working so down and back up the steps you go again - no apology.
Room not serviced despite being out between the hours of 10am and 4pm. Couldn’t get a drink in the Garden Room - told by reception they were too short staffed!
View from the room should have been to the city and the Minster but heavy scaffolding ruined this.
Beautiful building and interior ruined by terrible service. Staff will walk past you lugging your bags up and down the stairs and not even look you in the eye or greet you, let alone offer to help.
There are other hotels near the station which I will try next time.

Self

10/10

Exceptional

22 Jun 2026

KEITH

This was the 4th hotel in York I'd tried over a few months. Overall I felt the most comfortable and considered it best value. The classic appeal and atmosphere was very enjoyable.

Being adjacent to the railway station was a massive advantage with access slmost off the platform.

Self

8/10

Excellent

20 Jun 2026

Wendy

Perfectly located right by the train station for rail links and also a very short walk into the beautiful city centre.
The hotel is stunning inside and out.
Our room was clean but sadly the air con had a mind of its own and would almost “flush” every hour, which woke me every hour in the night, that combined with the vibration of the fridge in the wardrobe, it wasn’t the best nights sleep.
Breakfast was delicious and fresh.

Friends_and_family Friends

10/10

Exceptional

20 Jun 2026

David

An excellent experience. Stayed on a Sunday night and the hotel was fairly quiet so was upgraded to a suite which was fabulous. My daughter is at York University so we have been frequent visitors and generally stay here. It felt therefore like a reward for our frequent visits which made me feel like a valued guest!

Self

4/10

Poor

18 Jun 2026

Ian

We had the Accessibility Rooms and it was a sad sight to see. The ADA rooms were in the basement and given the bathroom restraints there was a wet/mildew smell throughout not just our rooms but the whole level since there is not a lot ventilation. It made the room experience terrible. That said the rest of the common areas were well kept and represented the luxury experience that was expected along with the attitude and service of the staff.

Friends_and_family Family

8/10

Excellent

17 Jun 2026

Hui

Great location, recommend to stay.

Partner

10/10

Exceptional

16 Jun 2026

Michelle

Lovely hotel right near station . Beautiful original features. Spacious bars and lobby. Lovely room

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

marc

The room was comfortable and clean, great blackout curtains and comfortable bed and pillows. Good selection of teas and coffee in the room and iron and hair dryer. Only snag was the windows are old and banged a little in the wind, and also let noise in from the pubs next to train station- but it’s typical for old buildings. It didn’t disturb us in the morning. I would say if you need to use the lift, there is one lift at the moment and it’s used by staff and guests which is inconvenient. Otherwise it’s a beautiful hotel and has lovely grounds with a fountain and a nice seating area and garden. Parking is tricky and very expensive

Family_with_children

6/10

Pleasant

14 Jun 2026

Elaine

Be mindful when booking one of the annex rooms. They are really not very nice and miles from the main hotel with failing lifts and narrow stairways. The night staff were helpful but the room and awful outlook wasn’t something they could resolve. Not helped by an extremely loud party and mention of same again the following night. I absolutely wouldn’t book again.

Partner

10/10

Exceptional

14 Jun 2026

Michael

A tasteful deco with an amazing staff in a very central location for any visit to York.

Partner

10/10

Exceptional

14 Jun 2026

GUOWANG

the room is clean, the staffs are helpful, the location is 3 minutes walking distance to the train station

Partner

8/10

Excellent

10 Jun 2026

Richard

This is a classic Poirot era hotel immediately adjacent to the York railroad station. Our room was quite small but well appointed. In retrospect, I think we would have been well advised to choose a larger (i.e.; much more expensive) room. There is (was?) ongoing road construction occurring right outside the hotel which went on until nearly midnight making sleep a questionable proposition. Our room was among those closest to the site of this work. Why weren't given a room farther from this I'm not sure. The HVAC in our room was new and modern with indecipherable operating instructions. It was a chilly day when we arrived and the A/C was doing its best to make it even cooler. Finally, someone came up to switch it to heat. The next morning, it had switched back to A/C!
We had dinner and breakfast at Peachy's. Both were quite good. Especially at dinner, the service was exceptional. We enjoyed our stay at The Milner and, in spite of our complaints, would stay there again

Partner

10/10

Exceptional

10 Jun 2026

Harry-James

The hotel was in a great spot, it was clean and the staff were really nice

Partner

8/10

Excellent

07 Jun 2026

Denise

The hotel is beautiful, and the communal areas are luxurious.
Breakfast was delicious and a great selection.
Comfy bed and nice spacious shower.
My only disappointment was the room I was allocated compared to other rooms of similar prices I saw.
I was in room 227, end of a corridor, it was small, no easy chair in the room so had to sit on the bed to watch TV.
Having the fridge, safe and tea / coffee tray all stored in the wardrobe was odd, but then the room wasn't large enough to have them anywhere else
I was there for a wedding weekend therefore did not feel comfortable comparing my room to other people's but after the event felt quite put out for what I paid. 🙁
It wouldn't stop me from staying again however I would be mindful of what kind of a room I was paying for.

Friends_and_family Friends

8/10

Excellent

07 Jun 2026

sharon

Receptionist super helpful
Housekeeping not so much also maintenance didn’t show despite reporting none draining sink on day one of stay
Pool and sauna and steam room lovely and staff helpful and good on keeping it tidy
Lounge staff were busy and soup was good they need to pay attention if cutlery etc provided so you don’t have to chase it up
It’s always the little things
Value for money yes I would recommend

Self

4/10

Poor

07 Jun 2026

Steve

Good location, staff not overly helpful, mostly young kids not trained in customer service! Rooms clean but bit drab and all but dull / dark. Breakfast okay but again service / quality all a bit lacking. Overall expensive for what it is.

Family

10/10

Exceptional

06 Jun 2026

Marie

I am a regular at this hotel and it never disappoints, perfect location, lovely and clean and overall a lovely stay

Friends_and_family Family

8/10

Excellent

05 Jun 2026

Kendra

Hi,

Beautiful old property, lovely bathroom, beds need to be updated, air conditioning lacking and it’s was 38 degrees when we were there. The buffet was very good and replenished frequently. Would stay again.

Friends

10/10

Exceptional

04 Jun 2026

Rosemary

The location of the hotel was perfect as it was very close to York Station and very accessible when moving suitcases. There was a nice breakfast in the morning at the hotel. The staff were very helpful and took suitcases to be stored while tourists walked around York.

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Shannon

Great location right next to the train station. We'll maintained and beautiful hotel.

4/10

Poor

02 Jun 2026

Katherine

We came here for our mini-moon the day after getting married. We paid almost £500 as a treat to ourselves and we won't be coming back. We have 4 issues with our room which should have been picked up by house-keeping/maintenance. The staff were nice enough and house-keeping was very apologetic but we weren't moved rooms until the next night (which also had a couple of issues but it wasn't worth moving again for). The cocktails were perfect and the food was good, the french fries were my favourite although I did have to send back my caesar salad though due to dirt on the salad leaves. Parking is expensive and unclear. Due to a misunderstanding we ended up paying £84 for parking, the hotel then \"refunded\" the £40 but it just got turned into credit for the hotel.

Partner

10/10

Exceptional

01 Jun 2026

Denise

The hotel is gorgeous and the staff were top notch. We had a bite to eat in the Garden Room and James was running himself ragged trying to serve everyone and accommodate everyone’s needs. Another waitress was also so friendly and helpful. We felt safe and well cared for during our entire stay.

Family

10/10

Exceptional

01 Jun 2026

Dolores

Everything was 5 star!

Partner

8/10

Excellent

01 Jun 2026

Alison

Beautiful property. Conveniently located right next to the train station. We only had the one night there...but it was a lovely spot.

Partner

10/10

Exceptional

30 May 2026

Mike

Rooms were spotless, staff go above and beyond to be polite, respectful, positive and very help. Breakfast buffet was good and the bar area was perfect for relaxing. We will return.

Partner

6/10

Pleasant

30 May 2026

simone

The reception area was as nice as always and very welcoming and well maintained. The room was quite small and wasn’t as clean as could be the table was sticky and we found items under the bed. The pool area and changing rooms needs some money spending on it as the showers were not working or kit, the lockers were not working, the swimsuit machine was not working. Phones in room were not working.

There are just a number of areas to address and for the charge of the stay it should be better maintained.

Partner

10/10

Exceptional

30 May 2026

Nicholas

Very helpful staff

Partner

8/10

Excellent

28 May 2026

Sandra

Beautiful hotel, Good location as next door to the train station. Reception staff were very helpful and had good customer service skills. Restaurant food was good although there were very few staff on and this lessened the looked after feeling. Breakfast was good. Pool was lovely but we went about 4pm and the changing rooms were wet everywhere from use. - we were possibly just unlucky that people before us were not considerate. £22 per 24hr extra to park at the hotel. When you pay £200+ a night I would have liked that included. Would I stay again? No,

Partner

10/10

Exceptional

28 May 2026

Lauren

Amazing hotel. Couldn’t fault it.

Partner

10/10

Exceptional

27 May 2026

Joanne

We was celebrating our 25th Wedding anniversary so we thought we would return to where we went on our honeymoon.
The hotel didn’t disappoint us we had an amazing time.
Joanne & Michael

Partner

10/10

Exceptional

27 May 2026

Frank

The room was big and comfortable. The air conditioning kept the room pleasant despite the unusually hot weather. Facilities in the room were good. Staff were pleasant and helpful. Close to the train station and centre of town.

Self

2/10

Poor

25 May 2026

Courtney

Absolutely terrible experience. We paid nearly $700 for 2 nights and this hotel was nowhere near worth the price. The lift/elevator wasn’t working, which made getting luggage up and down extremely frustrating. The AC in the room barely worked, leaving the room hot and uncomfortable the entire stay.

The mattress was one of the worst I’ve ever slept on — extremely springy, worn out, and incredibly uncomfortable. On top of that, the hotel itself felt very old, dirty, and poorly maintained. There were visible stains on chairs and furniture, which made the whole place feel unhygienic.

For the amount of money charged, I expected at least a clean, comfortable, and functional hotel. This place was a huge disappointment and I would definitely not stay here again.

Friends_and_family Family

6/10

Pleasant

20 May 2026

Philip

Very convenient location. Essentially it is part of the very extensive railway station making travel much easier. However the hotel obviously once was a palatial building but now is badly in need of a major renovation and update. Enjoy the history but the royals have moved out.

10/10

Exceptional

20 May 2026

Barry

We stayed in the Hudson Suite (room 101). it was stunning. Beautiful view of garden and York Minster. Room was massive with high ceilings. Gorgeous marble bath with separate toilet room with sink. Hotel had covered access to train station behind the hotel so even though it was raining when we left, we stayed dry. Also, even with hotel so close to the station, we never heard a train. Easy walk to all sights and restaurants. We would definitely stay again when in York.

Partner

10/10

Exceptional

19 May 2026

elaine

We love this hotel. Great location, lovely staff, fabulous rooms. Would love to see fresh baked bread for breakfast. Cheap white and whole meal don’t match the quality of the hotel.

Friends_and_family Friends

10/10

Exceptional

19 May 2026

Amanda

A lovely elegant well maintained hotel. The staff are friendly and obliging.
The room was cosy but big enough for two Breakfasts were nicely cooked with good quality ingredients.
We would definitely stay again.

10/10

Exceptional

18 May 2026

Cameron

Nice hotel with lots of atmosphere. Room was OK, the view onto the railway station wasn’t the best. I’m sure we could of upgraded but couldn’t be bothered. Food was good, staff very friendly. All in all a good experience and I would certainly recommend. York is a great place to visit also.

6/10

Pleasant

17 May 2026

Peter Katherine

We stayed in a twin room. It was very dark, and the bathroom was quite small. We did not even have a place to hang the hand towel. Room service was quick, but the restaurant was quite slow. Great location!

Friends

6/10

Pleasant

16 May 2026

Wee Ping

We were suppose to be in a double bedroom but it felt like more a small

10/10

Exceptional

16 May 2026

Timothy

Nice historic train hotel that is conveniently located right by York Station and close to the Train Museum thay sadly we didn't get time to visit. Rooms were nice and the hotel had a good vibe and feel to it. Although outside the city walls, its location by the station with all the rapid connections from there to London, Edinburgh, Newcastle, Leeds, and Manchester should make the Milner a compelling choice for visitors to York.

Partner

8/10

Excellent

15 May 2026

Arthur

Nice room in lovely elegant surroundings, good service and food. Enjoyed stay

10/10

Exceptional

15 May 2026

Kelly

Highly recommend this beautiful, historic hotel. Its central allows you to easily explore the city.

Family

4/10

Poor

12 May 2026

sylvain

The Milner is missing the essential : a Good bed a good mattress and good cushions .
Also could hear the noise next door train station due to poor window quality .
So overall what I think about hotel negative I had a bad night and didn't sleep well .
will never come back

Self

8/10

Excellent

10 May 2026

Michael

Stunning communal spaces, stairs and bar.
That staff are very courteous and helpful.
You can even rent an umbrella.
There is parking and it’s at the reduced rate of £22 if you pay at reception (£40 outside)

Our room was a superior king but faced the station. BE AWARE that rear facing rooms get to hear the trains idle at the station for 15-30 mins at a time despite double glazing.

A tip would be to master the air con before bedtime as it’s tricky to use (until you know how) and the rooms get quite warm without it.

Partner

10/10

Exceptional

09 May 2026

Nich

Great hotel right at the train station but ya wouldn't know it. Room was great and the bar was cool. Perfect location to get right on the wall and walk around the city.

Partner

10/10

Exceptional

08 May 2026

Helen

The beautiful old Hotel is in a great position, right next to the station and close to city centre. The staff are all lovely and very helpful.

Self

10/10

Exceptional

07 May 2026

Amy

The staff is exceptional. Pretty, clean, comfortable rooms. Great breakfast and a short walk to Paddington.

Partner

8/10

Excellent

04 May 2026

Jo

Lovely stay thank you. Great location In York for sight seeing. Would definitl

10/10

Exceptional

04 May 2026

Carlos

Nice rooms with plenty of space

Partner

10/10

Exceptional

04 May 2026

Elaine

Friendly and attentive reception staff. We stayed in a suite room 400 and it was lovely and spacious, clean and situated in a quiet part of the hotel. Breakfast was self service and all the food was piping hot. As with most hotels the toaster was slow which meant there was always a queue.

Friends

8/10

Excellent

03 May 2026

Stephanie

We really liked this property. The only caveat was that we couldn’t control the heat system in our room. There was a control system, but no matter what we did it kept changing it back to the original temp, which was a bit warm for us. Super convenient location. Staff were phenomenal. One last little thing, our bed sort of shifted around a lot, it felt like we were on a swivel. This didn’t cause much of an issue for us.

10/10

Exceptional

03 May 2026

Catherine

Great location right next to the train station. Room was comfortable and ahower was great. Friendly helpful staff.

Family

10/10

Exceptional

03 May 2026

Paula

The property is beautiful. Rooms exceptionally clean. Walking distance to city centre. Amazing restaurants and very friendly.

Friends

10/10

Exceptional

02 May 2026

Valerie

Everything was wonderful except they tried to charge us for an upgrade at check-out that we never booked or requested. They said I booked an upgrade through Expedia which we never did and we weren’t even “given” an upgraded room.

Partner

8/10

Excellent

27 Apr 2026

Louise

Beautiful setting and hotel. There were some very strange noises in the night

Family

10/10

Exceptional

26 Apr 2026

Jacob

brilliant stay

Partner

10/10

Exceptional

26 Apr 2026

Simon

.

Partner

8/10

Excellent

26 Apr 2026

Alison

Cannot fault the hotel and staff, however I specifically chose this hotel as it has parking, I have stayed in York many times and know how difficult it can be to get a parking space. I didn’t realise that their parking is open to the public so when we arrived back at the hotel on Saturday afternoon there were no parking spaces, I had to wait until someone left, along with everyone else looking for a space. This might not be a problem for some people, but living in London where parking is a nightmare, I come away to relax and this just stressed me out. A suggestion might be to just keep for hotel guests. I might add that I paid the hotel £22 per day for parking,

Partner

10/10

Exceptional

25 Apr 2026

Catherine

Everything was perfect, facilities, food and friendliness. Will return

Partner

10/10

Exceptional

24 Apr 2026

Frank

The reception staff are fabulous and friendly 5*

Partner

10/10

Exceptional

23 Apr 2026

Mrs Karen

Had a great stay, very relaxing, great location, lovely breakfast, had an evening meal, very nice, all staff friendly.

Partner

4/10

Poor

22 Apr 2026

Janet

No cold coffee

Friends

4/10

Poor

22 Apr 2026

Alan

Ideally located adjacent to York Railway Station and ashort stroll to the city centre

6/10

Pleasant

22 Apr 2026

Susan

Impressive building but disappointing breakfast and I was surprised by £22 parking charge. Having paid over £230 for one night stay I thought this costly extra should be given prominence in the hotel’s info. So all in all the room was ok, the historic interiors were impressive but I wouldnt rush back.

Partner

10/10

Exceptional

21 Apr 2026

James

Great Customer Service from Staff
Great food and drink in Peacheys restaurant
Great location
Great accommodation

Partner

10/10

Exceptional

20 Apr 2026

Paul

All good

Partner

10/10

Exceptional

19 Apr 2026

Alison

Couldn't fault anything

Friends

6/10

Pleasant

17 Apr 2026

Anne

Room was in lower area very dark outlook was a wall or a very high building space surrounded by scaffolding Room was very large with one Queen and one double bed Not the room we were expecting at all as we had booked a double

10/10

Exceptional

16 Apr 2026

David

Gorgeous room, shame the TV was a bit basic but everything generally very good