Name: Elmbank York, Tapestry Collection by Hilton
Address: The Mount, York, YO24 1GE, GB

8/10

Excellent

20 Jul 2026

Alan

Very enjoyable stay with easy distance from the centre of York and the railway station.
Room was good and comfortable. The shower and washing dispensers seemed to be \"muddled up\".
Breakfast choice was good and service efficient.

Family

4/10

Poor

13 Jul 2026

Kevin

Room wasn't clean, poorly maintained, unusable bathroom. And no sleep due to the loud sound of running water constantly through the night. Offered a voucher, which has never arrived

Partner

10/10

Exceptional

12 Jul 2026

Kevin

.

Pet

8/10

Excellent

03 Jul 2026

ANDREW

Comfortable room with good amenities but the food at the hotel in the evenings is dreadful and overpriced.

Self

10/10

Exceptional

02 Jul 2026

Andrew

Lovely ambience, wonderful old building, quirky and visually stunning. We really enjoyed the cosy bar, the restaurant was also very good. Easy 15 min walk to the Micklegate Bar and entry into the old town of York.

Partner

10/10

Exceptional

28 Jun 2026

Jennifer

An absolute gem of a stay. Talk about old world charm meets luxury. The estate was a gorgeous. The room was adorable. The bathroom was phenomenal with a rain head shower. And the architecture was just stunning from the moment you walked into the property. Well worth the stay and be honest we should’ve stayed in New York longer than one night.

Partner

6/10

Pleasant

23 Jun 2026

Alison

The hotel its self was lovely but certain things let it down slightly like having no tea bags in the room , no food menu in the room or even a number to contact reception . These are minor as the hotel itself is lovely

Friends

10/10

Exceptional

22 Jun 2026

Megan

Clean room and very comfortable. A bit further out than other hotels but I enjoyed the walk!

Partner

6/10

Pleasant

20 Jun 2026

noel

Booked last minute at this property. Room was very good and clean

Staff were professional but a bit still.

Breakfast was the biggest let down. Cost was very high and the standard of food was not great. Avocado on toast was very plain and boring. Buffet was limited. Pancakes were very thin and tasteless

Then being shoved in your face while you’re eating the extra 2.50 docket was rather rude.
Would go again.

Partner

8/10

Excellent

19 Jun 2026

Mike

Lovely hotel. Staff excellent - very friendly and helpful.
I was in a party of 14 and the bar in the hotel wasn't really big enough for our group, just a few small tables and chairs - but as it was summer and the weather was fine we could sit outside during the day.

Friends_and_family Friends

10/10

Exceptional

10 Jun 2026

Paul

Very clean and staff were brilliant

Partner

8/10

Excellent

06 Jun 2026

Heather

Lovely historic property just outside of the main area of town in a beautiful residential neighborhood. Rooms appear to have been newly renovated, beds were comfortable and the rooms had everything needed. Breakfast options were great. You do need to be prepared to carry luggage up a flight of stairs and make sure to arrange parking in advance.

Friends

10/10

Exceptional

02 Jun 2026

james

Stayed here on numerous occasions and honestly can't fault this hotel and the staff.

Friends_and_family Family

4/10

Poor

02 Jun 2026

David

Room was so small it should of been used for single occupancy. Air conditioning didn't work properly only went down to 19 degrees which made the room too hot to sleep in at night. Very disappointing

Partner

10/10

Exceptional

30 May 2026

Graham

Really clean and up to date

Partner

6/10

Pleasant

29 May 2026

Alexandre

Infrastructure needs some upgrade especially for the high prices. The family room at the attic is spacious and better maintained but the stairs are a killer! 3 floors, no elevator.

The breakfast was the worse part. There was nothing. Everything was missing. For two days in a row. They should bot bother serving that to people.

All and all, for the price you can get better hotels closer to the city center.

Family_with_children

4/10

Poor

21 May 2026

Paul

We payed extra for a suite only to find out we where in a separate building away from the hotel and as it was raining most the time we never used the hotel we had no water one morning parking was very limited my advice would book a room that is in the hotel , the room was ok but never had the experience of enjoying the amenities of the hotel
The hotel had a nice outdoor area nice furniture etc our building had some old furniture uncared for good location 20 min walk to center of York

Partner

10/10

Exceptional

21 May 2026

JOY

Food in restaurant could be better, very disappointing

Partner

8/10

Excellent

10 May 2026

Demetria

Stayed for one night in one of the courtyard rooms. It was clean but a bit dated. The lobby was nice. It was frustrating that non-electric cars were parked at the EV chargers so I wasn't able to charge my car overnight. It would be nice if the hotel staff remind customers at check in to use the car park opposite which had plenty of space rather than parking on the allocated EV charger bays if their car is not charging or is not an EV.

10/10

Exceptional

08 May 2026

Nick

Lovely hotel in heart of York City Centre

Self

10/10

Exceptional

04 May 2026

Louise

Lovely clean bedroom, bed was very comfortable. Staff lovely, breakfast was very good both mornings, nice hotel and location was fantastic only a two minute walk into the city up one road, couldn’t have been better. Unable to park at the hotel but parked for free down the road which was about a three minute walk which was absolutely fine. Would definitely use again and would recommend as the price was so much better than in the city itself.

Partner

10/10

Exceptional

03 May 2026

Geoffrey

Great in every way . Location , staff and breakfast.

Partner

10/10

Exceptional

03 May 2026

Jonathan

Really nicely done, well situated helpful staff

Partner

10/10

Exceptional

02 May 2026

Paul

Fantastic place and staff.

Business Self

8/10

Excellent

28 Apr 2026

Paul

Breakfast was good. Orange juice was very cheap though - not freshly squeezed. Old part of the building is very impressive. Charging for a small bottle of water in the room is unacceptable. Hotel could do with a gym as well.

Self

10/10

Exceptional

27 Apr 2026

Barbara

We had a flood the Shower overflowed wasn’t happy as my mum couldn’t use it got moved

Friends_and_family Family

8/10

Excellent

26 Apr 2026

Annette

The room was quite small but well appointed. We enjoyed the breakfast - was surprised there was no dinner service.

Partner

10/10

Exceptional

26 Apr 2026

Diane

We stayed in the annexe which we were happy with as it was quieter than the main hotel on a Saturday night. Beautiful sympathetic decor. Well maintained decor. Shower room appeared quite new. Lovely white bedding with really comfortable bed, Had a great nights sleep. Staff at breakfast and check in were lovely. Very professional. Good choice of breakfast and served until 11am. Great price overall.
One request as we will probably return-please put bags in the room bins. Many thanks.

Partner

8/10

Excellent

21 Apr 2026

Keith

Lovely breakfast. Excellent position just away from town centre

Partner

10/10

Exceptional

20 Apr 2026

LISA

beautiful hotel and fantastic location would highly recommend.

Partner

10/10

Exceptional

12 Apr 2026

Nicola

We only stsyed and had the breakfast but was a good selection.

Friends_and_family Family

8/10

Excellent

09 Apr 2026

Charlotte

The room was clean and spacious, we really liked it. I would suggest adding hotel room basics like a toilet brush or tissue box.
We had an issue with the AC for the whole building being right outside our room and being extremely noisy, thus preventing us from sleeping the first night. We flagged it to staff, who was very friendly and accommodating, changing our room for the second night although the hotel was fully booked.
Apart from this AC issue, the stay was lovely and the location of the hotel was good too.

Partner

10/10

Exceptional

03 Apr 2026

Kenneth

Nice breakfast. Great staff . Hotel conveniently located

Friends_and_family Family

10/10

Exceptional

22 Mar 2026

Michelle

Lovely hotel

Self

10/10

Exceptional

16 Mar 2026

Jim

Yes

8/10

Excellent

14 Mar 2026

Si

This is lovely restored Art Deco era hotel. Staff are helpful (special call out to the bar staff). Rooms clean and reasonably comfortable.
Note: parking is £18.

Friends_and_family Friends

10/10

Exceptional

10 Mar 2026

Alan

All according expected

10/10

Exceptional

05 Mar 2026

Elizabeth

Breakfast was excellent. A great place to stay. The room was clean but was a little too warm for our liking, but easily sorted with the room thermostat.

Partner

10/10

Exceptional

04 Mar 2026

Matt

Fantastic hotel with great staff and good food. The only downside was the limited parking was very limited!

Self

8/10

Excellent

03 Mar 2026

Shaun

The Elmbank although slightly on the outskirts was in a great location to explore York and in easy walking distance. The hotel itself was quite remarkable and the rooms were of a good size. We had breakfast included in our package which was lovely and the service was really good.

Friends_and_family Friends

8/10

Excellent

23 Feb 2026

Ann

Ria on the front desk was very helpful, lovely building

Partner

8/10

Excellent

15 Feb 2026

Deborah

Very good but room wasn’t ready - booked two rooms and only 1 was ready one hour after checkin time

Leisure Family

10/10

Exceptional

08 Feb 2026

Teresa

I’ ve had a wonderful and restful night.

Self

10/10

Exceptional

05 Feb 2026

Kenneth

Lovely staff , clean & spacious room, nice breakfast options. Conveniently situated for city centre

10/10

Exceptional

01 Feb 2026

Adam

Good

4/10

Poor

31 Jan 2026

Joanne

We stayed for 2 nights and never had hot water in all the time despite reporting the issue to reception. Expected better from Hilton.

Leisure Partner

10/10

Exceptional

31 Jan 2026

Julia

Very clean, beautiful art deco decoration, great breakfast.

Leisure Friends

10/10

Exceptional

18 Jan 2026

Julie

Beautiful central space. Great room. Would highly recommend.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Rachel

Nice hotel but I really think for the price that drinking water should be provided free in rooms. Also my bathroom floor didn’t look to have been cleaned well between guests.
That said, I managed to park right outside and it wasn’t far to walk into the city, maybe 20 minutes.

Leisure Self

10/10

Exceptional

06 Jan 2026

Jessica

Beautiful hotel, very good customer service.
Only downside was the breakfast. We were charged £17 per person for a pretty lacklustre offering. My husband requested pancakes which were on the menu for an additional £2.50, so we were expecting a spectacular stack as a result; what he got was a couple of shop bought small pancakes to go with a very dry sausage and one rasher of bacon. Given that everything else was top-notch in the hotel, we feel they should perhaps review their breakfast and invest in some local specialities for the price charged - and definitely not charge extra for a couple of floppy pancakes.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Elliot

Brilliant staff and lovely hotel

10/10

Exceptional

02 Jan 2026

Dominic

The room was warm and cozy during my stay over Xmas.

Self

10/10

Exceptional

02 Jan 2026

Miros

Gorgeous property and very friendly staff

Leisure Partner

8/10

Excellent

02 Jan 2026

Jonathan

Quick friendly checkin

Partner

6/10

Pleasant

30 Dec 2025

Paul

Staff did what they could to make the stay better, but we had to move rooms (to a smaller one) to get away from the first. Very noisy aircon, single glazed windows, barely any hot water from the shower, flickering lights, etc., though staff were pleasant and helpful.

Leisure Partner

8/10

Excellent

22 Dec 2025

Tim

Cooked breakfast was of a poor standard and given then expense, it should be up there with the best.

Partner

8/10

Excellent

21 Dec 2025

Lorna

We didnt have breakfast. Restaurant was closed for private event but we were not told in advance. Despite messaging we were not able to get an electric charge port. Team very friendly hhough, reception staff were lively. Very clean and comfy.

Partner

10/10

Exceptional

21 Dec 2025

Allan

Hotel was a great location, clean and warm and all the staff bar our initial welcome by a receptionist was first class ( we did not see that receptionist again - cold, abrupt and not bothered) but everyone else was amazing. The peacock bar was lovely and a nice twist on major cocktails with a Yorkshire twist and the breakfast was so nice, great staff and freshly cooked food nothing too much trouble. Would highly recommend.

Partner

10/10

Exceptional

18 Dec 2025

Stephen

Beautifully decorated rooms provided you like art-deco. Very conveniently located. Breakfast whilst not plentiful excellent quality, more so than the dinner. Service excellent.

Business

6/10

Pleasant

16 Dec 2025

Richard

Very short staffed I’m not sure if it’s that few for a reason and room ceiling had mould all over it but otherwise comfy bed shower room enough for what you need

Partner

10/10

Exceptional

15 Dec 2025

lucy

Staff, room, decor, bed linen, all fabulous!! Disappointing you don’t get a small carton of milk in fridge though! Pathetic sachets of milk

Friends_and_family Family

8/10

Excellent

12 Dec 2025

Peter

Restaurant was not available due to a party. Had to eat in the bar where everyone from the party was gathering. Quite bothersome.

Leisure Self

6/10

Pleasant

12 Dec 2025

Leslie

Room ok staff ok but slow to serve at bar area and restaurant as always seem to go missing staff with long her should have it tied back or up for h/s reasons were food being served chef needs to learn how to cook a steak properly as mine was charcoaled and breakfast poached eggs done in to much vinegar meal menu needs updating and staff need to learn how to set cutlery for meal as handling steak knife by blade and giving it to customer not very professional or hygienic other than that had a pleasant stay

Partner

6/10

Pleasant

11 Dec 2025

Terry

Hotel was ok. However on checking out was charged £54 (£18/day) for parking. As i was only there overnight I could have parked o the street for nothing. Nothing was said at checkin or on my booking.Really made me angry all day. will never stay there again

10/10

Exceptional

10 Dec 2025

James

Everything about this hotel stay was Excellent - The Staff, the room the food and the service. Well done.

Partner

10/10

Exceptional

07 Dec 2025

Keri

We stayed for our anniversary and the staff made a great effort to make our room look nice. The hotel was lovely and our room was very spacious and clean. Free parking just a 5 min walk away and only a 15 walk from York centre

Partner

8/10

Excellent

07 Dec 2025

Kim

Clean, good sized room, convenient location.

Business_and_leisure Partner

10/10

Exceptional

06 Dec 2025

Verified traveler

Lovely room very spacious but was a little hot during the night .

Friends_and_family Family

4/10

Poor

05 Dec 2025

Stuart

The room was nice but was not worth the £360 per night, we expected much better for this price!!

Partner

8/10

Excellent

03 Dec 2025

Alan

Lovely place and a comfortable stay

Partner

10/10

Exceptional

01 Dec 2025

Sally

Lovely hotel, great reception and room service staff. Friendly and very helpful. We had a king size courtyard room which was clean and had a fridge and kettle. Bed was comfortable and shower worked well. Didn't have breakfast so can't comment on that. Parking available at hotel but limited or car park at the Mount School which always had spaces. The walk into York took about 25 minutes. Only small criticism was the bar ran out of drinks including sauvignon white wine. Other than that would definitely come and stay again.

Partner

6/10

Pleasant

30 Nov 2025

Nigel

Elmbank was a lovely hotel but there were a couple of things which made us feel we did not get good value for money.
The information we received prior to arrival was out of date. As an example it advised us to ring on the day of arrival to book parking which we were advised was not possible. Parking is purely first come first served.
The toilet was not clean around the seat fixings. There was a plaster from previous guests in the bin!
There was no hot water for one of us the have a decent shower one morning!

Leisure Partner

8/10

Excellent

30 Nov 2025

Marty

Staff were friendly, Room was nicish, but got put in the lodge across the road, and was put out in the cold rain on check in, then taps had no hot water, tried to go for drinks in bar but was small and full.

Partner

8/10

Excellent

29 Nov 2025

Anselmo Augusto

Good for a short stay

10/10

Exceptional

28 Nov 2025

Juan Carlos

El staff, fue muy amable, todo estaba perfectamente limpio, el hecho de tener un calefactor adicional fue un plus a la habitación para no sentir frio.

Leisure Partner

8/10

Excellent

28 Nov 2025

Hamish

Everything was clean and easy.

Partner

10/10

Exceptional

26 Nov 2025

John

We did not take advantage of the breakfast room, but everything else was absolutely outstanding. We have recommended the tapestry group of hotels to many friends. In particular, Caitlin and Alice were great help.

Leisure Partner

10/10

Exceptional

25 Nov 2025

Jonathan

Amazing Art Nouveau interiors, good service, nice food. Will go again.

Leisure Partner

10/10

Exceptional

22 Nov 2025

Ian

A lovely period hotel that was spotlessly clean and had very comfortable beds. The staff were very friendly and accommodating. Just a short 20 minute walk in to the city centre.
Would highly recommend and we'll definitely be returning.

Partner

6/10

Pleasant

21 Nov 2025

Bernie

Breakfast was good, and Victor was excellent, a good choice of food and efficient service. Our room was in the Lodge, the room was very nice, large, and comfortable. However, the bathroom was cold, take a pair of slippers, if going in Nov/Dec otherwise you will get cold feet, Shower was very good. Unfortunately, we never got house keeping at all, After spending 5 hours walking round York, you just want to get back to your room and chill. But i had to go to reception everyday for Coffee and milk, because housekeeper had not been to our room. I had to ask for a fresh towel and a toilet roll. There was no conditioner in the dispenser, My room and toilet was not cleaned or freshened at all during our stay. It would have been easier, cheaper and better organised to have gone self catering. It may only seem a small matter, but to me, it is a very important part of stay in an hotel. Although location was appropriate for my needs. i was so disappointed with the treatment, it really spoilt my stay.

Partner

10/10

Exceptional

18 Nov 2025

Diara

Everything from the staff to the decor was wonderful. It doesn't look like much on the outside, but as soon as you walk in you know you're going to have a great stay. The front desk staff were friendly and helpful. The bar staff were equally friendly. I had a ton in the courtyard and it was very clean and comfortable. I will definitely be staying here again.

Self

10/10

Exceptional

16 Nov 2025

Cleto

The room was clean and the staff were helpful and gentle. The amenities were beautiful and very well maintained. Overall, a wonderful experience — highly recommended!

Leisure Family

6/10

Pleasant

16 Nov 2025

Gary

Good location for walking into York and a beautiful old building. Staff are helpful and friendly however pool is a 15 minute walk away at another site so more of a case they know someone with a pool rather than having one. Hotel is split over 2 buildings, the hotel and the lodge, we where in the lodge across the road which is 3 floors with no lift so not really suitable for anyone with mobility issues. Room was nicely decorated and spacious but not as clean as it could be and probably a personal thing but had feather pillows which we struggled to get comfortable on and the noise from the room above sounded like a herd of cattle in steel toe cap boots running round. Breakfast was a mixed bag, full English was very poor but eggs Benedict was very good and because it is served in the main hotel block you have to leave the lodge and cross the road in all weathers to use. So overall the hotel building is beautiful and good service but don’t bother taking your swimming costume and I would recommend call ahead to ask for a room in the main building, ask for non feather pillows and stick to anything other than the full English for breakfast.

Partner

10/10

Exceptional

11 Nov 2025

Janice

Room was clean, breakfast fresh and staff were efficient.

Partner

10/10

Exceptional

09 Nov 2025

Nellee

Very sweet and helpful woman at the front desk at check in. They noted our party would like to be adjacent and saved us connected rooms. Check in was quick and easy except their form requires 4 signatures per room which was a lot of signing after. A long trip. Our courtyard room was spotless, quiet and comfortable. It's small but very well appointed.

Friends_and_family Family

10/10

Exceptional

05 Nov 2025

Mike

The hotel was excellent. Beautiful building with historic features throughout. We loved the 'lodge-style' room in the courtyard, brilliantly quiet and well decorated. Clean and modern with great facilities including: iron and ironing board, tea/coffee tray and in-room safe. The TV was a large wide-screen. Would have wanted a second bedside table as one was missing but that's being picky! Would definitely stay again as the location a short walk from the station and Mickelgate was ideal!

Leisure Partner

10/10

Exceptional

03 Nov 2025

Stefan

Beautiful hotel in all aspects. The location is great and easily walkable into York. Would definitely recommend.

Leisure Family

10/10

Exceptional

03 Nov 2025

Michael

It was the best place to stay great hotel and staff Victor was amazing and the other staff was amazing so friendly nothing was to much for them I definitely highly recommend really amazing staff

Partner

6/10

Pleasant

31 Oct 2025

Sandra

The room was really nice, spacious and clean and we enjoyed breakfast. It was however very noisy and we were kept awake by the people upstairs for a while before bed and were also woken at 5:30am by people opening and closing the doors and being generally noisy and by a van reversing with his sensors beeping right outside our window.
We were very disappointed that the pool is not on site and a 15 minute walk away as this is not made clear when booking and is the main reason we chose this hotel. We also were not aware that there are 2 buildings- we were put in the one over the road and not in the actual hotel which may explain why it was so noisy and we felt a bit like the poor relations!
Overall an ok stay but wouldn’t stay again unfortunately

Leisure Family

8/10

Excellent

31 Oct 2025

PARVEEN

The room was clean and modern. The staff were very helpful

Leisure Pet

8/10

Excellent

29 Oct 2025

Laura

Overall very nice. Excellent service - helpful and swapped our room when the heating wasn’t working.
We were a bit disappointed with the evening restaurant menu. Food was good but not a very exciting menu. Fresher options would have been nicer than burgers and fish and chips.

Partner

10/10

Exceptional

28 Oct 2025

Richard

The room was very spacious, beautifully decorated and designed and the main hotel lobby bar was also beautiful. A 10 minute walk to York centre

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Chris

Had to make toast seperate when ordered poached eggs so was cold by the time the eggs came.
Cant see why the toast couldn't have been done in the kitchen at the same time of the eggs.

Partner

10/10

Exceptional

27 Oct 2025

Lucy

This is the best hotel I've stayed in in York and I've stayed in quite a few. Great front desk service, gorgeous decor, lovely room - great decor, comfy bed, lush pillows, nice lighting, powerful shower, blackout curtains, functioning air con / fan / heating system. The school parking is less than 100m walk from the front desk so is no bother to use. Easy access to city centre by uber, walk or bus. Will stay again.

Business_and_leisure Self

6/10

Pleasant

26 Oct 2025

Corona

Beautiful hotel but clearly lacking management. Staff were not trained and service very poor. Rooms not cleaned well and items from previous guests were left in the fridge and drawer.

Partner

6/10

Pleasant

26 Oct 2025

Kay

The room was clean, staff were excellent. We stayed in a dog friendly room and we were in the courtyard area. Lovely gesture of a little dog gift box on arrival. Only negative was the heating system was extremely noisy and we were unable to have this on during the night due to the noise.

Partner

10/10

Exceptional

22 Oct 2025

Jeremy

Very spacious room

8/10

Excellent

13 Oct 2025

Charlotte

Everything was really nice and we enjoyed our stay.
Rooms were nicely decorated and had a very cosy feel. Perfect pick for visiting the racecourse too.

Only downer was the food lorry delivery at 5:55am outside our window that was ridiculously noisy. Went on til 6:35am and there was no chance of going back to sleep. Didn’t bank on waking earlier than I have to normally whilst enjoying a treat away from home.

Eating in the restaurant was good but several options were unavailable on the menu and the only white wine they had in stock was Chardonnay.

I think both problems were just bad luck for us. Would still recommend.

Partner

6/10

Pleasant

10 Oct 2025

Gavin

Dining service was rather slow on the first day, food was ok but I'd expected better for the cost of the hotel so on our second day we went elsewhere (very nice Thai food in town so definitely worthwhile).

Leisure Family

10/10

Exceptional

06 Oct 2025

Anthony

Nice looking property with decent facilities. Friendly helpful staff.
Room was dusty in places.
Full English was overcooked.

Leisure Partner