Haven Inn

6/10

Pleasant

07 Mar 2026

Rayne

The staff were very nice! We had no problem checking in/out, but we would kindly recommend that you have feminine hygiene products as amenities, and maybe some water in the fridge. We had to order these things separately. The bed was very comfortable and we slept well. Overall solid experience.

Friends

8/10

Excellent

01 Mar 2026

Valerie

.

Business

10/10

Exceptional

01 Mar 2026

Paul

The staff was amazing, Ken was really friendly and helpful. The room was extremely clean. The atmosphere of the whole place was very queit and relaxing. The price was great. I would definitely stay here again and recommend others to stay here also.

Self

10/10

Exceptional

27 Feb 2026

Norina

Very clean

2/10

Poor

24 Feb 2026

Kevin

not what was advertised and dirty stained pillows and bed.it was disgusting ,and a ripped cover , i did not stay, i didn\"t want to get bugs from this place.

Partner

10/10

Exceptional

22 Feb 2026

Marjan

Excellent customer service, clean rooms and lovely overall ambiance.

Self

8/10

Excellent

20 Feb 2026

Jocelyn

The staff were friendly and helpful.

Partner

10/10

Exceptional

15 Feb 2026

Ralph

Staff were very nice and helpful

2/10

Poor

14 Feb 2026

saji

Room was not good

Business Friends

10/10

Exceptional

14 Feb 2026

Sylvia

Excellent clean room, friendly staff

Friends_and_family Family

8/10

Excellent

10 Feb 2026

Frank

Yes

2/10

Poor

08 Feb 2026

Stacey

Room was freezing! Even with the heat at max the floors were still ice cold

Leisure Family

10/10

Exceptional

08 Feb 2026

Cory

Room was clean and staff was very friendly.

6/10

Pleasant

02 Feb 2026

Einar

TV slow to turn on. Cable box barely operates. Other than these 2 small items I was very pleased with the improvements being made and overall the experience was positive.

Business Self

2/10

Poor

26 Jan 2026

Muskanpreet

Firstly heater is not working properly in the room and then they don’t have tv’s remote. No dustbin in washroom like disgusting. Apart from that in morning they didn’t remove snow from parking lot and they ask us to remove snow. Literally such a bad customer service.

Business Partner

4/10

Poor

25 Jan 2026

BLENDA

Heating system didn’t work well, room was freezing cold and front desk was not able to help , I had to ask him for an extra blanket. The second night of my stay no running hot water in the shower. Absolutely uncomfortable, I won’t be coming back

Business Self

6/10

Pleasant

10 Jan 2026

Valeri

There is a a bed there

Leisure Family

10/10

Exceptional

08 Jan 2026

Rebecca

Staff was courteous and the room was clean, perfect for our little weekend get away! Thank you

Leisure Partner

6/10

Pleasant

06 Jan 2026

Patty

Room reeked of cigarette smoke.

Leisure

8/10

Excellent

29 Dec 2025

riad

Schluter Kerdi-Shower-T/-TS/-TT 48 in. x 72 in. Sloped Shower TrayTray

10/10

Exceptional

29 Dec 2025

Carry

The safety was phenomenal. I could even leave the door unlocked if I wanted to and not worry about it. The bed was comfortable, and the staff really looked after the place.

Leisure Family

6/10

Pleasant

27 Dec 2025

Kenneth

Room was awkward. Bathroom power socket surged and shorted my razor ruining it. Socket was far away from mirror. Need more drawer space.

6/10

Pleasant

26 Dec 2025

Frank Michael

Bien

2/10

Poor

24 Dec 2025

John

Wasn't allowed to stay

4/10

Poor

19 Dec 2025

Lindsay

Room was somewhat clean, checking in was slight hassle.

4/10

Poor

17 Dec 2025

Henry

The room was lacking in the tender love and care department, tv remote control/clicker didn’t work. Their date switching policy is not good, it does not follow the customer care service that most would appreciate if given ample time to make changes to their booking.

Leisure Partner

8/10

Excellent

16 Dec 2025

Amanda

Staff was nice at check in, upgraded room from queen size to king size with no extra charge. The room was tidy, looked appealing, and smelled fresh, had adjustable heating in both room and bathroom. Just wish there was a bit more closet space to hang clothes other than hanger on front door. Overall great experience

Leisure Friends

2/10

Poor

14 Dec 2025

Shahnawaz

There were issues with heating, the toiletries were cheap and bad. The office staff was pretty rude and not cooperative.

2/10

Poor

11 Dec 2025

Carla

We booked our stay in advance, but on the day of check-in we received a message from the property stating that our reservation had been canceled. When we reached out for clarification, the property advised us not to come. After contacting Expedia, they reinstated our booking as an exception, on the condition that we not leave a negative review. Upon arrival, we were placed in a recently renovated room, but the toilet was broken. Unfortunately, the entire experience was very disappointing.

Leisure Partner

8/10

Excellent

28 Nov 2025

Felipe

It was good. The lady on the night shift handled everything and helped me when I needed the heat fixed. The stay was pleasant. An economic, clean, safe motel. It was quiet and close to McMaster, which was the whole point.

4/10

Poor

27 Nov 2025

Ella

Avoid if possible.

Leisure Self

8/10

Excellent

24 Nov 2025

Lisa

Front door knob needed to be fixed. Room finishes were in repair. Pillows were poor quality

Staff were extremely friendly

Many upgrades were made to the room. The shower stall toilet and sink and vanity were newly remolded

Mini fridge microwave and tv with lots of channels were available in the room.

10/10

Exceptional

24 Nov 2025

Drew

The room was toasty!

Leisure Partner

10/10

Exceptional

23 Nov 2025

Gurpreet

Good customer service

Partner

2/10

Poor

22 Nov 2025

Marco

They charged me for the room I didn't use and they never notified me, and now they haven't refunded my money.

4/10

Poor

22 Nov 2025

Connor

Rooms felt unsafe and smelt unclean. The door to our room only had one working lock and every noise in the hallway sounded like it was inside our room. The blankets were stained and the staff were abrasive. I would only recommend this hotel if you are in a pinch and need a last minute place to stay.

8/10

Excellent

22 Nov 2025

Valerie

Friendly staff
Clean room

Business_and_leisure Partner

10/10

Exceptional

21 Nov 2025

Glenn

Clean room, comfy bed, friendly staff, cute property

Leisure Partner

10/10

Exceptional

20 Nov 2025

Glenn

Clean room very comfortable bed. Well kept property. Great value

Leisure Partner

10/10

Exceptional

20 Nov 2025

Johanne

The room was nice and clean and comfortable and the staff was friendly.

Leisure Partner

6/10

Pleasant

19 Nov 2025

Kenneth

Good room for price.

Leisure Self

2/10

Poor

17 Nov 2025

Bedirhan

Awful staff! They were so rude.

Leisure Partner

8/10

Excellent

17 Nov 2025

Ian

Nice stay at the Haven Inn. Room was nice and clean. Friendly helpful service and a great safe secure place to hang your hat in Dundas. Next tome I visit, I'll choose The Haven Inn. Thanks - IM

Leisure Self

4/10

Poor

16 Nov 2025

Leslie

The hotel room was dirty and scruffy. There was a layer of grime on the inside of the front entrance foyer. The manager who checked me in wore a ball cap that was filthy and unwashed. Not the first thing one wants to see when checking in.

Business_and_leisure Self

10/10

Exceptional

13 Nov 2025

Drew

Everything was clean

10/10

Exceptional

13 Nov 2025

Alyssa

Everything was okay

8/10

Excellent

08 Nov 2025

Ansh

It’s nice and affordable to stay in.

Business Self

8/10

Excellent

08 Nov 2025

Ansh

The staff is nice. The rooms are decent to sleep in. The check in and check out process is really easy as well!

Business Self

2/10

Poor

08 Nov 2025

Sabrina

Very bad 10/0

Self

10/10

Exceptional

02 Nov 2025

Andrew

Very easy and smooth check in, room was clean and hosts were nice! Highly recommend.

4/10

Poor

01 Nov 2025

Jessica

The furniture was very broken. There was half done repairs in the room and inadequate materials used to do repairs. The door was very difficult to lock the state of disrepair in the room did not make me feel comfortable or that the place was actually clean. There was feces on the toilet bowl. The heat did not work in the room and I slept with my coat on.

Business Self

4/10

Poor

31 Oct 2025

KARINE

Staff was nice, the room wasn't very clean, and it smelled like cigarettes smoke in the entire building.

8/10

Excellent

27 Oct 2025

Sahilpreet

Good

2/10

Poor

26 Oct 2025

Mohamad

Not clean

6/10

Pleasant

26 Oct 2025

Sheila

In a very noisy area. And the room is either under renovations or in need of renovation.

Friends_and_family Friends

8/10

Excellent

21 Oct 2025

Munbang Sheena

Functional

8/10

Excellent

20 Oct 2025

Sunil

Overall good

8/10

Excellent

19 Oct 2025

Matthew

No frills, and a nice quiet place to lay your head down

Leisure Self

8/10

Excellent

19 Oct 2025

James

Room was dated, but clean. Staff were very helpful and accommodating. Easy parking right in front of our unit. TV was a bit difficult to operate. Could use more pillows of different densities.

Leisure Partner

10/10

Exceptional

18 Oct 2025

kameswararao

All okay

6/10

Pleasant

18 Oct 2025

Alexey

Some rooms ok, some rooms bad

8/10

Excellent

17 Oct 2025

Micheline

Great that there's 3 deposit payment options

Business_and_leisure Self

4/10

Poor

15 Oct 2025

Brian

Room I was given was old and in need of work. Smoke smell in room.
I was told some rooms have been refurbished.

Leisure Partner

2/10

Poor

14 Oct 2025

Yeojin

Make sure you get your deposit back

Make sure the hotel refunds your credit card deposit.
Hotel kept my deposit until I called the hotel 1 week after I left. Once on the phone, the hotel lady asked for my credit card 3 digit code claiming she needed it in order to \"cancel the transaction.\" Which is not true! Not proper.

Partner

2/10

Poor

13 Oct 2025

Alex

Towels have dirt marked ,walls are all patches,ceiling is corroded,smoke detector is hanging open,spiders all over the place,floor is dusty etc.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Nicole

It was a greatcstay as always

Leisure Partner

10/10

Exceptional

12 Oct 2025

MIKE

It was a superb stay for the price .... Real Value for Money
Thanks
..

Leisure Partner

8/10

Excellent

12 Oct 2025

Lesley

I enjoyed my stay here and would definitely come back again. It is close to a nice neighborhood with restaurants and bars and even a park with waterfalls for hiking. It was affordable but it was not exactly quality room. My room could use some upkeep with some of the trim that was taken off where there was a water leak in the bathroom and the bathroom in general could use a makeover. But still the bed was comfortable and the blankets were clean and I did not feel like this was a divey place. I didn't spend much so I didn't expect much but I will say that the people who check me in were very nice and I felt comfortable and at ease right away. For the money as long as you have realistic expectations this is good bang for your buck.

Business

8/10

Excellent

12 Oct 2025

Medrie

Cute cozy space. Ample parking. Courteous staff. Outside sounds can be heard clearly, but the area is quiet overnight.

Leisure Self

2/10

Poor

12 Oct 2025

Margaret

The room was very dirty with black hair on the bed and towels.

4/10

Poor

10 Oct 2025

Jose

The room smell a lot to tobacco smoke, the A/C unit doesn't work well, work only like a fan.

Business_and_leisure Self

10/10

Exceptional

10 Oct 2025

Katey

Clean room, staff was amazing- Katey

Leisure Partner

2/10

Poor

06 Oct 2025

Logan

Staff was extremely rude. Please take your business elsewhere.

Leisure Friends

4/10

Poor

06 Oct 2025

Jodie

Although the staff seemed to try their best to keep things clean, the room still felt quite dirty and unpleasant to look at. There were hairs in the bed, the furniture was mismatched and very outdated, and the overall condition felt run-down. The lock on the door did not seem very secure, and the limited renos appeared cheap. The security deposit was higher than the actual room cost, which was surprising. The pillow had a very strong perfume smell, and the lady at the front desk wasn’t particularly friendly or welcoming. Unfortunately, I would not recommend staying here. We paid $80. So you get what you pay for.

Leisure Partner

8/10

Excellent

06 Oct 2025

Michael

The property is in a safe area and provides cleaning on a daily basis. Besides the no visiting rule that I feel gets ignored, I have no complaints.

8/10

Excellent

04 Oct 2025

Fernando

It could do better with better craftsmanship

Business Self

6/10

Pleasant

03 Oct 2025

Zain

Staff was uninterested. The place was pretty grimy. The good thing was that parking was right outside the door and the location was good as well.

Leisure Friends

8/10

Excellent

01 Oct 2025

Einar

This is the 3rd time I have stayed here. Rates are reasonable. The rooms show constant improvement and modernization. Rooms are clean and use easy to maintain materials, ie. tile floors throughout.

Business Self

10/10

Exceptional

30 Sep 2025

Steve

Great value ...

Business

8/10

Excellent

28 Sep 2025

Angela

Clean room. Loved coming back after a long day at the ball park to a clean bed

Leisure Partner

10/10

Exceptional

25 Sep 2025

Jeannette

Clean. Large comfy bed. Terrible pillows. Small bathroom with no counter space. No USB plug ins for cell phones. Good fridge and microwave.

Leisure Partner

2/10

Poor

25 Sep 2025

Cassy

The room wasnt clean at all. We had to lesve because we felt disgusted by the room

Leisure Friends

6/10

Pleasant

24 Sep 2025

Emily

Upon checking they requested a $100 cash deposit, which was weird. The sheets looked clean, but there was staining on the comforter. Pillows were quite lumpy, but the bed itself was comfortable and the hotel was very quiet.

Leisure Self

8/10

Excellent

23 Sep 2025

Lesley

nice woman owner, well kept flowers outside

2/10

Poor

21 Sep 2025

gerald

Terrible POS hotel that you get what you pay for.
I posted my previous issues and somehow they didn’t stick.

Leisure Partner

2/10

Poor

21 Sep 2025

gerald

You get what you pay for.
Here are a few points we have noticed
1. Bed was hard as a rock, pillows terrible (thick as 6 pieces of paper)
2. Water in bathroom trickles
3. No soap holder (they couldn’t spend the $4 at Dollarama for ones?
4. The chair they give you in the room was literally on its last legs. We were afraid to sit on it as we would be blamed for breaking it.
5. The TV required a wizard to use it where the up arrow didn’t work
6. The TV randomly turned on in the middle of the night (quite bright)
7. Laminate floor seen better days
8. They could have splurged for a bigger waste basket. We put 2 Gatorade bottles in it and it was full
9. The sink had no counter and was so small I couldn’t put my glasses on it to put my contacts in (and put a toothbrush and toothpaste on it)

Leisure Partner

10/10

Exceptional

20 Sep 2025

Jennifer

Great budget motel with a great price! Very clean, comfortable beds and when skip the dishes left out utensils with our order the lovely front desk lady saved the day with plastic forks and knives!

Leisure Partner

2/10

Poor

15 Sep 2025

Marco

I never made it to the hotel. I chose to pay at property but what I didn’t know is that they charge your card at the beginning of the day and my card declined it and the room is automatically cancelled and it had been given away already. I had chosen pay at property because I wanted to pay with cash and if I had know about this I would have chosen pay now and it had been cheaper.

8/10

Excellent

11 Sep 2025

Curtis

I requested a room change. Small issue nothing major. Staff super accommodating

Business

10/10

Exceptional

10 Sep 2025

curtis

Everything is nice and close so it’s easy to go get things in a pinch, check in was simple and easy

6/10

Pleasant

07 Sep 2025

Aya

Was ok for a night

6/10

Pleasant

04 Sep 2025

Veronica

Affordable option for a quick overnight stay. Staff was great. Easy check in and out. The room could use some updates.

Leisure Partner

6/10

Pleasant

03 Sep 2025

Scott

Expect no amenities (other than free parking and cable tv that the desk clerk felt I needed to be instructed on how to access) and bath towels akin to what I imagine jail inmates get--rough and barely larger than hand towels (which none of those was provided). Bedspread was stained. There are a few places to eat that are within walking distance but it's an unappealing neighborhood. Neighbors sat outside talking and smoking. It served its purpose as an inexpensive place to sleep and shower.

10/10

Exceptional

31 Aug 2025

ninos

It was nice

8/10

Excellent

28 Aug 2025

Rebecca

No traffic after 10 pm. Quiet residential neighborhood. Comfy bed and pillows. Had a good night sleep!

Leisure Partner

2/10

Poor

19 Aug 2025

Noorin

The room wasn’t clean and it smelled so weird. The pillows had

10/10

Exceptional

19 Aug 2025

Ronald

Friendly staff and management

Leisure Self

4/10

Poor

18 Aug 2025

Basil

Accessible

4/10

Poor

17 Aug 2025

Gloria

Bathroom was not clean properly . A lot of dirt in between tiles which is appalling

2/10

Poor

16 Aug 2025

Delna

The photos for this motel are extremely misleading (side note: this is not an inn). The room I was put in wasn’t at all somewhere I felt okay sleeping; I ended up leaving and booking at a hotel elsewhere without staying just after midnight the day I checked in.

From the missing drawers on the dresser, dirty floor/grim around the mini fridge, grungy bathtub, no-long-white greyed out face towels, banged up door and half puttied/painted walls, inexplicable fruit flies even though there was no food around, and mosquitos hanging out inside the room, I did not feel comfortable taking any of my items out of my luggage or sleeping in the bed.

Also, I did not appreciate having to give my credit card number over the phone after being left a voicemail saying my reservation was cancelled even though it was clearly stated on Expedia that payment was due upon check in at the site.

Essentially got burned for $313 that quite frankly I should have been refunded. Especially since I was told I was going to be moved to another room on the 3rd day I was meant to be there because they had someone else booked in the gross one I was in for the Friday (even though I was already there and checked in on Wednesday), which doesn’t make sense).

I’m sure this motel may serve its purpose for those who aren’t discerning about cleanliness but it should not be advertised with misleading photos and information.

The only positive was that the woman working the front desk was nice.