Name: Candlewood Suites Burlington Conference Centre
Address: 3063 South Service Rd, Burlington, L7N 3E9, CA

6/10

Pleasant

23 Jul 2026

Sheila

Water in shower was lukewarm. Water pressure was also pretty weak. A/C I lobby and common areas was not great. Otherwise property was clean and well maintained.

4/10

Poor

19 Jul 2026

Shannon

The rooms were dirty. The shower drain backed up. The shower tap was very loose from the wall. Unable to use the pool after 10 despite it being open until 11.

Family

8/10

Excellent

16 Jul 2026

Duane

Room and hotel were very clean. Didn’t use much of what was in the room but it would be great for a longer stay!

Self

10/10

Exceptional

05 Jul 2026

Michelle

Appreciated the pet friendly rooms with walkout to grassy area!!

Partner

8/10

Excellent

24 May 2026

Krysta

It was great! Could have been a little bit cleaner in some areas but overall it was a comfortable stay.

Family_with_children

10/10

Exceptional

24 May 2026

Eduardo

Clean room

Partner

6/10

Pleasant

05 May 2026

Melissa

Room wasn’t super clean and when it rained there were leaks everywhere.

6/10

Pleasant

26 Apr 2026

Kristen

The candlewood hallway smells bad and my shower didn’t get hot. The staff was helpful as much as they could. They were nice. I was refunded a little bit of funds for the inconvenience for the shower issue. Huge play area for the kids that’s was cool. The gym is also there and swimming pool. Other than those two issues I had a good time.

10/10

Exceptional

13 Apr 2026

Billie marie

Great, clean, spacious

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Jessica H.

Clean room

Family_with_children

10/10

Exceptional

17 Mar 2026

Carol

Good

6/10

Pleasant

16 Mar 2026

jo-zef

It was a good room, but the bathroom was in need of some renovations

Family_with_children

8/10

Excellent

04 Mar 2026

Sonja

Was very happy overall, however, when I grabbed the spare blanket it was dirty, and the shower control seemed to have some problem which made it difficult to get the hot water working. That room space and comfort was good, the kitchen area was adequate, but would have like a kettle. Good storage.

Self

10/10

Exceptional

01 Feb 2026

Derek

Clean room. Our suite had all the amenities we needed. The hotel was very nice and the staff were friendly.

Leisure Family

2/10

Poor

01 Feb 2026

Brian

The advertisement said come to our renovated room with new high definition TV’s.
I booked a room for 3 nights as a getaway for my wife and I to relax, watch Netflix / Amazon on these High Definition TV’s.
The advertising was very misleading. The TV’s aren’t internet enabled so all you can watch is cable. How many people watch cable in this day and age??
My wife and I spent all of 15-minutes in the room and asked to be checked out because the room didn’t meet expectations.
I was told I still had to pay for 1 night and the other 2 nights would be refunded in 3-5 business days. I still have not received the 2-day refund and it still stings that I am out of pocket $180 for spending 20 minutes in a room.
Terrible experience!!

Leisure Partner

10/10

Exceptional

28 Dec 2025

Rosemarie

I love the cleanliness of the room very cozy and relaxing will definitely recommend to my friends and family and the staff are awesome

Leisure Family

10/10

Exceptional

07 Dec 2025

Kadie

All inclusive rooms with cooking range, dishwasher, everything g

Leisure Friends

10/10

Exceptional

24 Nov 2025

Sandra

Didn't go into the pool.

8/10

Excellent

23 Nov 2025

Kendra

I did not use the pool while there. It looked pretty good though. Had an unclean microwave in the suite and the bathroom was a bit dirty. Other than that was a pretty decent stay.

Leisure Family

10/10

Exceptional

23 Nov 2025

Paolo

We had one issue that we approached theanager about as we checked out. It had nothing to do about the facility itself or room, which were great. There was another group that was staying at the hotel as we were and in the same zone, and it was very rowdy and loud for hours into the later night. We brought this issue to the management attention, it was dealt with and explained to us what steps they take, and in the end it was a professional and courteous exchange.
Things happen no matter where one stays, it comes down to how supportive and reactive the staff and management are, and in this scenario they were excellent.

Leisure Partner

10/10

Exceptional

20 Nov 2025

Valentina

It was great

8/10

Excellent

04 Nov 2025

Katherine

room was clean and in good condition. Everything that we needed.

Leisure Family

10/10

Exceptional

21 Sep 2025

David

Great hotel. Very clean

Leisure Partner

10/10

Exceptional

17 Sep 2025

Garen

It was cool

10/10

Exceptional

14 Sep 2025

Brian

Quiet and clean

Leisure Partner

10/10

Exceptional

25 Aug 2025

Lauren

Hotel was clean

2/10

Poor

24 Aug 2025

Rick

Waited 2 hours in line to check into the hotel. Woman at front desk who answered the phone was rude and not accommodating. Very disappointed for what we were charged and how we were treated.

Leisure Partner

4/10

Poor

20 Aug 2025

ROBERT

The accessibility rooms are located the furthest from the check in. Can’t order in food as there is an additional Locgcked door
Housekeeping in non existent
Will not return

Business Self

4/10

Poor

08 Aug 2025

YUKO

Disappointed

I arrived at the hotel at 5 PM, even though check-in was from 3 PM, only to be told that my room wasn’t ready yet. They gave me a different room, which was on the first floor facing the highway — not exactly the best location. When I returned late at night and tried to take a shower, only lukewarm water came out. The same thing happened the next morning. The room itself was very clean and even had a kitchen, which was nice, but unfortunately, the other issues made the overall experience disappointing.

Partner

10/10

Exceptional

01 May 2025

Donna

Really comfy room with a lovely king bed.

Business

10/10

Exceptional

29 Apr 2025

Kayla

EASY

Business_and_leisure Self

6/10

Pleasant

13 Apr 2025

Carla

Probably won't stay here again

It was ok. The service from main waitress at the restaurant was excellent. Front desk was mediocre service. Small rooms. It's like pulling teeth trying to get new towels and clean garbages. Highway noise. Shady person hanging out at the back of hotel.

Business

4/10

Poor

26 Mar 2025

Verified traveler

Room 245. Adjacent to the QEW. Very loud. Wish I was told this on check in. Could not get to sleep at all. Need to improve the sound isolation of the windows like the other hotels along the QEW ie, at Burloak. Also no hot water in the shower at 6:20am. Only lukewarm.

Business

6/10

Pleasant

16 Feb 2025

Loizos

As a hockey parent who travels frequently for tournaments, I was looking for a quiet and comfortable stay between games. Candlewood Suites Burlington recently completed a very nice renovation, and overall, the hotel is in excellent condition—clean, modern, and well-maintained. The staff were friendly and accommodating, which I appreciated.

That said, my experience didn’t quite match my expectations. I booked Candlewood Suites separately from the main hockey block at the Holiday Inn, hoping for more privacy and a quieter space to get some work done. However, I was surprised to find that my room had no exterior window, opening instead to a busy atrium. This setup led to constant noise, with kids playing mini sticks throughout the day and into the . While this might be a great option for families looking to be in the middle of the action, it wasn’t ideal for my needs.

This type of room feels like the hotel equivalent of an interior cabin on a cruise ship—something that should be made very clear at booking. It’s a lower-category room experience compared to other options in the hotel. If I had known in advance, I would have booked elsewhere.

While the facilities are spotless and well-managed, I personally prefer Marriott properties and will likely choose differently in the future. If you’re traveling with young kids and want to be in a lively environment, this could be a great fit. But for those seeking a quieter stay, I’d recommend confirming your room location before booking.

Family

10/10

Exceptional

25 Jan 2025

Tennyson

Wonderful staff fantastic amenities

Business Self

8/10

Excellent

10 Jan 2025

Jaquelyn

Disappointed

I was booked Studio Suite, 1 King Bed with Sofa bed (Walk-In Shower) and picture that I seen is totally different as I see that in other cheaper room I was disappointed because know what I booked

Partner

6/10

Pleasant

24 Nov 2024

esther

Great location but the AC/heating unit was VERY loud, making sleeping difficult as it would startle every 15 minutes or so.

Leisure Family

8/10

Excellent

27 Oct 2024

Carla

It was fine. Affordable.

Hotel is under renovation. It was fine. Comfortable and clean. No room service. No cleaning service unless you ask. Rooms are fine. Affordable due to renovations. I hope the price doesn't go up because they don't offer the services to warrant that.

Business Partner

2/10

Poor

02 Sep 2024

Kirk

I don’t know where to begin. Windows in room where drilled shut, which seems unsafe in case of a fire, which lo and behold - the alarm went off and the hotel had to be evacuated. Suite had long black hair all in the cutlery drawers and bathroom. No hot water, not water pressure, no privacy I room, poorly stocked roomed, no cleaning the entire 5 days I was there. Rusty shower floor.

Leisure Partner

8/10

Excellent

19 Aug 2024

Paul

Hotel is under renovation and was a bit of a maze to get through; staff was excellent with their help and assistance

Leisure Partner

2/10

Poor

09 Aug 2024

Cesar

Was under construction,dirty to much money for the quality and service