Name: Waterfront Downtown Burlington
Address: 2020 Lakeshore Road, Burlington, L7R 4G8, CA

10/10

Exceptional

10 Jul 2026

Brenda

Great location! Clean, modern hotel. Good breakfast

Partner

6/10

Pleasant

10 Jul 2026

Elaine

Parking costs extra.

Business

10/10

Exceptional

09 Jul 2026

Amy

We loved our stay here. The space was inviting and fresh and the room was clean and updated. The salt water pool was a fun addition for the kids and there is a little sandy beach suitable for swimming just steps away from the hotel. There are also lots of great restaurants within walking distance. The breakfast was breezy, with decent variety. Highly recommend.

Family_with_children

10/10

Exceptional

08 Jul 2026

Vibeke

Absolutely perfect location right on the beautiful waterfront.
Hotel was spotless, spacious room and bed very comfortable. Very helpful staff.

8/10

Excellent

07 Jul 2026

Shari

Staff were great. Room was in need of a deep clean

Family

10/10

Exceptional

07 Jul 2026

Austin

Clean property located in downtown perfect right next to the lake

Friends

10/10

Exceptional

06 Jul 2026

Jose

great place for a trip is safe and fun

Family

8/10

Excellent

05 Jul 2026

Rabin

Overall a good place to stay. Breakfast was good. Carpets were a bit dirty in my room.

Family_with_children

8/10

Excellent

05 Jul 2026

Scott

It’s nice to be right on the waterfront, parking is sometimes hard to find on special occasions (Canada Day). Good to have breakfast every day and be close to restaurants and shops. Clean rooms and helpful staff.

Partner

8/10

Excellent

05 Jul 2026

Angela

Only upsetting is too hard to find parking.

Family

10/10

Exceptional

04 Jul 2026

susan

Great location

Self

10/10

Exceptional

03 Jul 2026

Joe

Clean comfortable room
Staff was friendly and super helpful
Great value !

Partner

8/10

Excellent

03 Jul 2026

Gerry

Location is perfect Bar staff and restaurant needs leadership and training. Rooms are dated but price reflected that. Overall rating 7

Family

8/10

Excellent

02 Jul 2026

Kimberley

Great location! Nice room

Self

4/10

Poor

02 Jul 2026

Allison

3/10 experience. Upon arrival we had to pay for parking which was a bit unclear on Expedia’s website. (other properties typically say parking available - $22 a day, this property just says parking available) That’s a simple error on my end just helpful for others to know. Despite that paid parking, the next day we had a parking ticket… I took the ticket inside and brought it up to the concierge who seemed very frustrated about the situation. (Same concierge who we checked in with and paid parking with.) I assume from the reaction, parking tickets are very common in the parking lot.
The room was mediocre at best. I have lots of photos of gross things we saw just on a brief look around the room. Seemed almost as though they were a “fix it good enough” kind of place, with no solid standards which says a lot.
I typically book a hotel with a pool in mind and we stayed during a heat wave (45 degrees) and the entire stay the pool was closed. Now I understand this probably is a rare situation but I wouldn’t have booked with the hotel had I known this.
I went to the gym with my partner and only one of the treadmills worked. The equipment didn’t seem to be well maintained or looked after. The garbage was full and I am 100% positive there wasn’t enough traffic yet that day for it to be full. While I’m grateful for a gym, I’m very disappointed in the state of the gym.

Partner

4/10

Poor

02 Jul 2026

Brayden

Tv was impossible to watch, poor quality.
Pool was closed for over a day on the hottest day of the year. Requested a view of lake and got the basement

Partner

10/10

Exceptional

02 Jul 2026

Milagros

My room was excellent, well kept, enough toiletries and coffee pods. Breakfast not the greatest but it was OK. There is a bar restaurant attached to the hotel -the Port House, with good foods, great views and excellent service.
I couldn't use the pool, it was closed, apparently they had to do a throughout cleaning because too many children the day before... Gross...so good thing I didn't use it. This is excellent choice, good value, right on the Harbour, unbeatable news and location, just 10 min drive from GO train.

Friends_and_family Family

2/10

Poor

02 Jul 2026

Nina

Closed pool on the hottest day and bath tub that does t drain to take clean shower

6/10

Pleasant

02 Jul 2026

Girish

Not effective air-conditioning; broken window blind. Staff were nice and helpful.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Charles

This location has it all. Great view and wonderful people. We had a great experience and are already looking forward to coming back.

10/10

Exceptional

01 Jul 2026

john

Everything went well. Clean room nice pool. Even breakfast was better than most.
Not crazy about paying to park. That was the only downside

Partner

10/10

Exceptional

01 Jul 2026

Kevin

It was just a great place to stay.

Family

2/10

Poor

30 Jun 2026

Mei

There was some trash left in the bin when I checked in, and the bathroom tissue dispenser had blue stains on it. These things made the room feel a bit less clean and well-prepared.

Family

8/10

Excellent

29 Jun 2026

Sara

Property was ideally situated on the waterfront trail.
Staff were extremely helpful and room was comfortable allbeit dated.
Great value for money and across the street from the best pizza ever - Pizzaolio

Family

10/10

Exceptional

29 Jun 2026

Katherine

Completely met my expectations for a quick stay. Hallways felt a bit stuff but the AC in the room was fine.

Self

8/10

Excellent

29 Jun 2026

Amanda

Could use new carpet and a tougher cleaning.

Self

10/10

Exceptional

28 Jun 2026

john

Great hotel on the water, in downtown. The only thing is parking. I did not pay attention that we had to pay $22 Canadian every day for parking. Also once the lot is full you have to find someone else to park. They do have another lot close by.. so that’s the only downside about this place otherwise it’s a great place .

Friends

10/10

Exceptional

27 Jun 2026

Samantha

Great hotel ac units some rooms need upgrades

Friends_and_family Friends

6/10

Pleasant

27 Jun 2026

Hazel

I have been coming to this hotel annually in summer for years with the exception of last year. I feel that attention to detail for guest experience is key. He bathroom ceiling was cracking, the vent in there was dirty, the cupboard in the bedroom had scuff marks and the carpet needed a shampoo. It's not as well kept as previous year.

10/10

Exceptional

26 Jun 2026

Bikash

Very good customer service

8/10

Excellent

26 Jun 2026

Daisy

Nice view, very good location.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Steve

Very clean and decent breakfast. We were traveling with our large dog and had no issues.

Partner

2/10

Poor

25 Jun 2026

Zanet

Overall terrible.

10/10

Exceptional

25 Jun 2026

fahim

Nice hotel .room size is very big and clean .only buffet breakfast has very limited choice.

Family_with_children

10/10

Exceptional

24 Jun 2026

alain

Près du lac et terrasse public très beau

Friends

6/10

Pleasant

23 Jun 2026

Tracy

Bed was not comfortable. Air conditioner was loud. Shower was very weak. Breakfast was basically nothing and not kept up until asked.
Location was great however.

Partner

8/10

Excellent

23 Jun 2026

Joseph

Great location far shopping and fun. Challenge to park during festivals

Partner

10/10

Exceptional

23 Jun 2026

Hazem

I love it

Family_with_children

10/10

Exceptional

22 Jun 2026

James

Parking is always an issue

Family

10/10

Exceptional

20 Jun 2026

Julianna

The lovely lady at breakfast was fabulous. She was super kind and helpful. She was always busy cleaning, refilling, and just keeping the breakfast area impeccable. She was lovely to chat with.
The hotel was exactly was I needed for my very stressful trip with lots of areas around to grab a coffee or a snack and catch the beautiful sunsets by the water.

Family

10/10

Exceptional

20 Jun 2026

Nadine

Very clean, great staff at the breakfast. Parking not a bad price $22

Partner

10/10

Exceptional

19 Jun 2026

John

Such a lovely hotel in a great setting, and the staff are absolutely amazing friendly and welcoming. Highly highly recommend

Family_with_children

10/10

Exceptional

18 Jun 2026

Jeff

Great hotel

8/10

Excellent

16 Jun 2026

John

Room was clean and spacious. Air conditioner would not allow me to adjust to lower temp ( was ok though)
On site parking for a cost was reasonable.
Great location.

Self

8/10

Excellent

15 Jun 2026

Mike

Breakfast staff was super nice, better than the food. Location is perfect and all the staff were superb.

Partner

10/10

Exceptional

14 Jun 2026

Rafal

Great hotel

Business

10/10

Exceptional

14 Jun 2026

Florinda

Good breakfast, very relaxing area,

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Kory

Awesome location for resteraunts and small shops. close to nightlife and GO train (2km). Great reateraunt and bar in building. very walkable property to beachfront/trails. Will definately be back.

Partner

4/10

Poor

13 Jun 2026

Teri

Loud music from bar until 2am ,

Partner

8/10

Excellent

13 Jun 2026

Donna

Overall nice, clean, comfortable two queen bed room. On the small side. Only a desk chair for sitting.

Limited amenities - hand lotion, body wash, etc.

There were multiple events at the hotel resulting in limited to no parking.

Great location on the water with access to the boardwalk, small beach for kids to paddle, leading to nice sized kids playground and splash pad. Staff professional and very helpful.

Family

4/10

Poor

13 Jun 2026

Graeme

The on-site patking is a municipal parking lot next to the hotel. If it is full, as it was when I arrived, you have to go use another municipal lot. The rooms are tired and in need of a healthy dose of TLC. The bed was lumpy and very uncomfortable. Neither is a small oversight, but the niggles are unforgivable for a $350 room. I was booked for a week, but stayed just one night. That says more than I can!!!

Partner

10/10

Exceptional

12 Jun 2026

Laura

Beautiful hotel. Really friendly staff. Beautiful and spacious room overlooking the Lake. Everything you could possibly ask for was in the beautiful downtown across the street.

Self

8/10

Excellent

12 Jun 2026

Lianne

Nice view of the water from patio

Family

8/10

Excellent

11 Jun 2026

Lawrence

Great location. Clean and comfortable room .

Partner

10/10

Exceptional

11 Jun 2026

RICHARD

Friendly staff

Family

8/10

Excellent

10 Jun 2026

Christina

Room could have been a little cleaner, previous guest must have had a bloody nose or something and blood drops were on the carpet in room 400 as well as the bathroom floor. I requested a cleaning and the carpet remained the same and I had already wiped up a couple spots on the bathroom floor. Carpet in room needs steam cleaned. Other than this, the location was great for walking the path every morning and sitting on the outdoor patio. Breakfast was a typical continental hotel breakfast, not great. Also, be aware that you pay $24 per day for parking a vehicle during your hotel stay but a parking spot is not guaranteed, we had to park in a nearby parking garage (free on weekends) a couple nights due to the public/hotel parking lot being full!

Partner

10/10

Exceptional

09 Jun 2026

Patricia

Everything was wonderful.
Try the restaurant especially during Happy Hour. Prices are supper. The food is consistently great.
Thank you.

8/10

Excellent

08 Jun 2026

Mike

Location was great. Reatauraunt onsite.

Partner

8/10

Excellent

08 Jun 2026

Claudia

Beautiful view

Family_with_children

6/10

Pleasant

07 Jun 2026

Sunny

Great place. One recommendation would be to upgrade their TVs to smart TV,s or allow for streaming.

8/10

Excellent

07 Jun 2026

Barb

Comfortable bed and adequate breakfast selection. Room was dated and no opening window for fresh air.

Family

10/10

Exceptional

07 Jun 2026

Anica Louise

The location is excellent, right by the lake with beautiful waterfront views and easy access to the downtown area. There are plenty of restaurants, cafés, parks, and walking trails nearby, making it a great place to relax and explore.

The rooms were clean, comfortable, and well-maintained. The staff were friendly, professional, and always willing to help. One of the highlights was being able to take a stroll along the waterfront and enjoy the scenic views just steps from the hotel.

Whether you're visiting for business, a weekend getaway, or a family trip, the Waterfront Hotel offers a comfortable stay in a fantastic location. I would definitely stay here again.

Partner

8/10

Excellent

05 Jun 2026

Tommy

Love the sofas in the king room and the chair was comfortable. Overall tho’, I’d say the rooms need to be updated. I’d like to suggest that showers might be more suitable to today’s travellers… the tub seems a little passé, in my mind). I’d like more hooks in the bathroom (I’d prefer to hang a hand towel rather than leave it on the vanity top. ). The blind was a mess (… but you already knew that!). Love the ice machine! Continental breakfast was nice - personally I want Raisin Bran, if you know what I mean! We were there for 4 nights and I missed the “breakfast bites” (eggs with spinach, etc.) that you’ve had in the past. Staff were excellent…. Housekeeping staff was always pleasant and accommodating and breakfast room attendant was always cheery and helpful.

Partner

6/10

Pleasant

03 Jun 2026

Patrick

Waterfront hotel used to be a great place to stay, it’s unfortunately gone down hill a bit over the years. I got a superior room which was not superior whatsoever, rooms were bare minimum, locks on my door were broken, the bar closes at 11:30pm which is super inconvenient, parking is extra, the staff however was very friendly and helpful. The pricing was decent for what it is, anything more than $200/night would be a big stretch. All in all it was just okay.

Business

6/10

Pleasant

03 Jun 2026

Jeff

The hotel is in a nice location. However, the mattress we had was practically sunken. The parking at the hotel was terrible. No designated parking for the hotel, although guests are charged for parking. The breakfast area is very small, poorly-designed, and crowded to the point of not being useful. Same for the seating area, it was very limited. On Saturday morning, there was a foot race at the park next door. Which would be fun, usually. Except the finish line and the blaring loudspeakers were about 100 feet from our room. I heard every runner's race time. However, I can say the staff were very pleasant and helpful.

Friends_and_family Family

10/10

Exceptional

02 Jun 2026

Doug

Good location

Self

8/10

Excellent

01 Jun 2026

Ari

Hotel gym closed. Parking a problem. Saved lots of $$ by parking in public lot 2 blocks away
Hotel is in a great location!!

Partner

10/10

Exceptional

31 May 2026

Lynn

Limited on site parking

8/10

Excellent

31 May 2026

Jacqueline

I was grateful to have a room available last minute. It's extremely centrally located. There was no parking available on the premises but we were directed to a parking building a couple of blocks away that had free parking on the weekends. The room was fine. Big tv. There was no creamer for the Keurig coffee but happy to have coffee. It's right on the boardwalk and within walking distance to every restaurant we went to. Would stay again.

Partner

8/10

Excellent

31 May 2026

Christine

Great location, walkable to many restaurants and bars. Nice view of the water but a noisy spot with the busy road below and traffic. Unfortunately parking is also extra. Taylor at the front desk was lovely.

Friends

6/10

Pleasant

30 May 2026

Gloria

The hotel was in a perfect location next to Spencer Park, the lake and downtown Burlington. I gave it a 3 star as I had paid extra for a lake facing room and was told we would be overlooking the park instead we were over looking a roof facing a parking lot. When we were getting ready for bed we found the blackout blind wouldn’t roll down, both my husband and I tried. It was late and my husband just wanted to go to sleep. This was supposed to be a relaxing get away as my husband has cancer but instead the bright sun woke us up at 6:30. The lamp on one side of the bed was missing from the wall and there was just a plate over the wires so there was no place to plug anything in on the night table.
I feel that because we booked through a third party we were given an inferior room and was told no other King bed rooms was available. Not we paid less than others would. I explained the problems on check out and the manager come by but didn’t say anything. The receptionist said she would look into getting things repaired but that didn’t make it better for us. Disappointing

Partner

10/10

Exceptional

30 May 2026

David

A beautiful waterfront property right downtown.

Partner

6/10

Pleasant

29 May 2026

Lynn

The room was small with excessive noise both outside and in the hallway

Partner

10/10

Exceptional

29 May 2026

Fady

Very good

6/10

Pleasant

29 May 2026

Vic

Shower tub creaks, shower head too low. Beds are stiff. Nice view and friendly staff

Partner

8/10

Excellent

28 May 2026

Josh

Staff on check-in and questions were amazing. I got upgraded to water-view from general room at no charge. The property and park nearby are absolutely stunning.

Issues come from the room - the room was very obviously dated - tears in wallpaper, dents in walls, A/C not working (fan only), USB plug-ins missing the actual plug in so it doesn't work, TV with 480p presentation (my phone had better resolution to watch the game). Hotel is very obviously geared towards the location and event-hosting.

Business

8/10

Excellent

28 May 2026

Penelope

It is in a very beautiful area…right on Lake Ontario, beside a lovely park, lots of trails to follow and many wonderful food and gelato shops around!! I’ll be picking this hotel if I’m in the area again!

Family_with_children

10/10

Exceptional

27 May 2026

Sandra

Location location. We love this hotel on the waterfront
Walking distance to two wonderful restaurants (Isabelle and Spencer's) Both have super patios. Clean, quiet, safe area. Average included breakfast but who cares in such a beautiful area. Price is great given other trends in hotel costs. Highly recommended

Partner

6/10

Pleasant

27 May 2026

Teresa

The hotel was a little tired.
Everything was clean but the beds were uncomfortable and the bathtub didn’t have a plug so could only be used for showering.
The breakfast included hot and cold choices but all the utensils, cups and plates were throw away.

Business

2/10

Poor

26 May 2026

Sara

My phone was not connected to the front desk or any other number.

Peeling paint on the ceiling above the pool.
Unclean, dirty corner on wall of pool

Bathtub did not drain. I spoke to front desk who said it would be fixed. When I returned hours later, asked same staff member who said they think it was fixed. It was not. I do not enjoy showering in ankle deep or deeper water.

I spoke to staff morning of check out.
Told them of the problems. They wanted to send someone up. I said no leaving this morning. But, despite being told don’t interrupt us and a do not disturb sign on it, they banged on the door and wanted in.

Also, very sad breakfast. No pancakes or waffle maker.

But, the location was very nice.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Tima

Conveniently located for a wedding next-door. Huge rooms and very comfortable beds.

Partner

10/10

Exceptional

25 May 2026

Angela

Beautiful property, lovely and comfy room. Will be back.

2/10

Poor

25 May 2026

Permvir

The room was filthy, carpet wet , I left within 20 mins asked for a refund and they refused .. this place should be condemned and shutdown

Self

10/10

Exceptional

24 May 2026

Emmitt

I stayed here for a conference at the Art Gallery of Burlington. It was the perfect location; an easy walk there and right by lots of delicious dining and coffee options. Room was great, with a water view!

Self

6/10

Pleasant

24 May 2026

Jacqueline

The location and price were perfect. There was no option for room service late in the evening. I did have trouble accessing the Wi-Fi as well.

Self

10/10

Exceptional

23 May 2026

Elizabeth Ann

Excellent customer servics

Self

6/10

Pleasant

22 May 2026

Judith

The promise of the public spaces does not translate to the bedrooms. The bedrooms are not bad but my carpet was stained and the top

8/10

Excellent

22 May 2026

Jolanta Dorota

I am very pleased with the stay at the property. Great location and fantastic lake view. I would definitely book the hotel for my next trip to Ontario.

Self

10/10

Exceptional

22 May 2026

Christopher

Breakfast was what you expect. The staff and area were both phenomenal. The restaurants and cafes were nice in the area. Nice scenery and walking area.

Partner

4/10

Poor

21 May 2026

Maria

Beds uncomfortable and rooms dated/badly renovated

Self

8/10

Excellent

21 May 2026

Angelica

Fan in bathroom didn’t work

Self

10/10

Exceptional

21 May 2026

John

Good

Self

10/10

Exceptional

20 May 2026

Gregory

The room was clean and the bed was very comfortable. Unfortunately, the pool was closed for maintenance but that happens from time to time.

Partner

10/10

Exceptional

18 May 2026

Michael

Great location, staff was very helpful, good value, clean and well kept.

Family

6/10

Pleasant

18 May 2026

Rebecca

A serviceable two-star option on the water in Burlington. 5-stars for the lovely breakfast room attendant.

Friends_and_family Family

8/10

Excellent

18 May 2026

Charmaine

The hotel staff were very good. Unfortunately the room I had, toilet was leaking and created puddle and the sink in bathroom needed to be unclogged and had draining issues and shelves in bathroom were dusty.

Self

8/10

Excellent

18 May 2026

Denise

The hotel was nice overall, but unfortunately the air conditioner didn’t work very well during my stay. I didn’t feel like complaining at the time, so I just decided to head home.

Self

8/10

Excellent

18 May 2026

Richard

Initial staff member met at reception did not smile, and was not particular helpful and did not make me feel welcome. All staff encountered afterward were excellent.

Visible dust strings from lampshades in room but otherwise clean.

Partner

8/10

Excellent

18 May 2026

Uday

We had an amazing stay at the Waterfront Hotel in Burlington. The location is hard to beat, right by the water with beautiful views that make the whole experience feel relaxed and refreshing.

The property is surrounded by plenty of restaurants within walking distance, which made dining very convenient throughout the stay. Everything we needed was close by without needing to drive around.

Service was excellent from check in to check out. A special mention to Cassandra, who really went out of her way to make sure we were comfortable and well taken care of. That level of attention made a noticeable difference in our stay.

Overall, it was a smooth and enjoyable experience, and we would definitely consider coming back again.

Family_with_children

8/10

Excellent

17 May 2026

Asma

Staff very nice, room clean but there was a strong smell from the bathroom, so we kept the fan going all night

Partner