Name: Appart'City Confort Lille Grand Palais
Address: Rue Berthe Morisot, 19, Lille, 59000, FR

6/10

Pleasant

18 Jul 2026

Andrzej

The staff were very professional and polite, although at exactly 1 minute past check out time they started banging on the door despite being aware that I am a wheelchair user. There was no AC in the room and given the heatwave, this made the room uncomfortable despite the fans provided. The hotel is not advertised as having AC and the heat was unprecedented, especially for a South facing room. The bedroom, towels and sheets were clean but the carpet and chairs were filthy. Despite booking a room with a balcony, the room provided had the doors bolted shut but they did move us to another room. The location is good, a quiet residential area with a supermarket and a few restaurants nearby. Breakfast is available but we decided to make our own. The kitchenette is very basic with no worktop space and no toaster. The coffee machine was a unique contraption and you could only buy pods for it at the hotel but the coffee was not great for €1 a pop when you have to make it yourself. There was a kettle, fridge and microwave in good working order.

Partner

6/10

Pleasant

08 Jul 2026

king ming edmond

All the things seems alright, but the room temperature was at 31-32C . It was so hot !!

10/10

Exceptional

22 Apr 2026

Maryse

Cette fois je n ai pas pris le petit déjeuner mais la semaine dernière j y était et les petit déjeuner était très bien

Self

8/10

Excellent

02 Oct 2025

Thana

Its location and the space of the rooms and facilities.

4/10

Poor

28 Sep 2025

Pierre

Not very clean. Dirty carpets. Broken and stained chairs. Young and loud crowd. Not recommended for retirees.

Partner

10/10

Exceptional

17 Aug 2025

Marcin

Wery clean place nice and quiet excellent

Friends_and_family Family

4/10

Poor

16 Aug 2025

Joanna

Not a good choice

Old hotel, no possibility to have fresh air in the ground level. Old furniture.We arrived during a very hot day and the room was closed for some time, so the temperature was probably about 40. Bathroom smelled chlorine chemistry. We shortened our stay to 1 night (instead of 2), and we didn’t regret, although we paid for 2.

Friends_and_family Family

10/10

Exceptional

10 Aug 2025

Randy

Team of 34

We were a team of 34 young people. But the entire team made us feel very homely. The facility was about 23 minutes walk from the Eurostar terminal. The building itself is not that old, it has been maintained well. Breakfast was good. On the downside, the rooms had no air conditioning. Mobile fans though were made available in each room.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Courtney

Simple rooms, great for a basic stay. No aircon, but rooms are sufficient. The area is a little out of the city but still walkable around 30-35 mins. Safe area and it’s reflective of what you pay. Staff were nice

Leisure Friends

10/10

Exceptional

11 Jun 2025

Jennifer

It was a very good hotel - friendly staff and good food.

Leisure

4/10

Poor

26 Nov 2024

Hamed

Terrible

“Sorry, the lift is not working”.
Excuse me, I said. Looking at our 3 pcs of big luggage of 20 kg each and my room on 3rd floor.

Business

4/10

Poor

05 Aug 2024

May

Good: Our room is great and kitchen has adequate utensils. Room is clean.
Bad: we stayed for 5 days and we only have 4-coffee filters for 3 people at check-in. You have to pay 1£ each if you need more for the rest of your stay. No hot water for 1-day and toilet just stopped working but staff fixed it right away.

Leisure Family

2/10

Poor

04 Aug 2024

Dominic

A lot different from pictures and explanations on the website and I paid the room independent toilet. But room was not….

4/10

Poor

03 Aug 2024

Isabelle

Chambre extrêmement chaude

Pas air conditionné et juste porte qui s’ouvre sur un rue assez bruyante, avec livraison à 4h40 dans la nuit!
Lit correct mais sans grand confort.

Friends_and_family Family

6/10

Pleasant

31 Mar 2024

Yvonne

Not in very good shape, electric in bathroom falls out of the wall, coffee pod does not fit in machine. Very dirty floors everywhere also in breakfast room. Orange mold in shower area, no proper cleaning/decalcification.

Partner

6/10

Pleasant

04 Jan 2024

MATTHEW

Good hotel - but needs a little refresh

Fair hotel within walking distance to the town centre. It appears to be going through a bit of a refresh - which is needed as some of the carpets are dirty and worn. Once these items are updated - I think it will be a decent hotel.

Friends_and_family Family

10/10

Exceptional

10 Oct 2023

Scott

Great customer service. Good sized apartment and easy to find.

Leisure

8/10

Excellent

25 Sep 2023

Susan

Rugby visit

Suited our visit perfectly.

Partner

6/10

Pleasant

17 Sep 2023

Zeus

Really annoyed that I couldn't open the windows or balcony door to get fresh air, and they had used some kind of spray or powder on the carpet and it was so pungent that I struggled to breath.

there was no bar or beer for sale either.

Leisure Self

8/10

Excellent

31 Aug 2023

Gregory

No flat sheet on the bed, just a comforter and it was too hot to use it. I had to request a flat sheet which was porvided. The carpet in the hall way full of stains, need to be changed.

Business Self

4/10

Poor

23 Aug 2023

Verified traveler

Not the cleanest hotel

Room was not very clean and when requesting a clean up was told its only cleaned once a week , i had to keep requesting clean towels and equipment daily as there was no house keeping

Self

10/10

Exceptional

31 Jul 2023

Jessica

Quiet and comfortable

Well equipped kitchenette, quiet location, comfortable bed, spacious accomodation. Very impressed

Friends_and_family Family

2/10

Poor

11 May 2023

Jade

Over priced inn.

Business_and_leisure Self

6/10

Pleasant

04 Sep 2022

Marie

The rooms were very hot and if we opened the windows it was very noisy du to the trafic.

Friends_and_family Family

4/10

Poor

27 Jan 2020

Nori

Appart'City appartments are very good, nicely decorated! Perfect for families

Friends_and_family Family

10/10

Exceptional

22 Dec 2019

A.

Great middle size appartment

I went there with my mother and brother. We had a great stay. It is 20 min walk from the city center. It has two tv's (living and bedroom) with cromecast such that you can watch Netflix or YouTube on the tv from your phone.

Friends_and_family Family

8/10

Excellent

05 Oct 2019

Jason

Apart Lille

Well presented hotel not too far from the metro to get into Lille centre. Parking available. Clean and tidy although one room smelled of smoke.

Friends

10/10

Exceptional

16 Mar 2019

Bridget

Great value!

I thought this hotel was very good value.It was very nicely furnished and very clean.The only down side was that the breakfast was quite expensive.

Partner

8/10

Excellent

14 Mar 2019

Charles

Happy customer

Great accommodation at good rate. Stuart

Partner

4/10

Poor

20 Feb 2019

NEXIDIA

Hotel OK, local area not so safe

6/10

Pleasant

18 Oct 2018

Verified traveler

Nice Area, Basic Accommodation

It's a nice size room with good facilities but the premises needs some updating and a drinks machine would be good.

Family

8/10

Excellent

01 Sep 2018

John

No

Good, but you said we were 4 adults (not mentioning that 3 were under 18). As a result even my youngest child of 10 had to pay a tax of Lille of 1.65 Euro per day for being in Lille. We got it back because I understand the law and fought against it in the end.
You need to clarify who do you call adult. When did children count as adult. Shame on you!!

Please do better next time.

8/10

Excellent

31 Aug 2018

Richard

Nice friendly staff, definitely stay here again.

Partner

8/10

Excellent

08 Aug 2018

Verified traveler

Nice premises, some small improvements would help

Whilst the building is a little out of the way, the area is quite, although you will get some traffic noise if you open the window from the nearby major roads. The rooms are a good size and have a small stove and microwave. The WiFi is good and the staff are generally OK, although a smile would help. A vending machine is in the foyer, but a coffee machine would be good. Cleaning could also be improved, some of the sinks were blocked.

8/10

Excellent

06 Aug 2018

Christopher

Decent hotel

The hotel is very easy to find. It’s 2 minutes from the main road network and 5 minutes from the Lille Metro in a mainly residential area of Lille but still only a 20 minute walk into the city centre. The room I had was fine, fairly basic with a small kitchenette and a separate bedroom and with a sofa bed made up for more than two guests, but had everything you need for a short stay. My stay was just for one night. Parking is underneath the hotel, is secure and reasonably priced and there is more pay and display parking on the street outside although it is more expensive than the hotel parking. Reception and therefore the hotel is closed between Noon and 2pm apart from guests already checked in. Breakfast was adequate and plentiful. All in all it was good especially for the price and I would stay here again.

Friends

10/10

Exceptional

05 Jul 2018

Verified traveler

Great all round

Great. Reception very helpful. Would stay again. Great value. Nice facilities.

8/10

Excellent

28 Apr 2018

Andrew

Good for the price.

Basic but decent accommodation which is good for the price. Handily near the Metro.

8/10

Excellent

17 Oct 2017

Nicholas

price and location OK

Apart from the corridors resembling something like a cell block it was an ok stay. Everything was a little tired, and the carpet in the 'living room' was rather grubby. But for the price paid the location was perfect to conduct business at the Grand Palais. Most of the 'guests' are obviously long-stay residents seeking cheap accomodation for many weeks at a time, so the facilities reflect the pricing. That said i would consider staying again if in the same area on business for a couple of days.

4/10

Poor

14 Aug 2017

Philip

Smelly room and shared balcony

Generally speaking, it is disappointing. The pictures are much more modern than the hotel looks. Room smaller than the photos appear, smell of cooking, and noisy neighbours. Would not recommend to a friend.

4/10

Poor

31 Dec 2016

Verified traveler

No hot water for showers. Every detail is charged for including Wi-Fi and cleaning the kitchen/removing trash after your stay. I would not recommend. I paid for a premium room and it was still dirty (crumbs on the floor etc) upon arrival.

Family

6/10

Pleasant

07 Oct 2016

Gus

Lille has many features and very friendly.

Better suited for business people, and not really for me at my age. A little bit out of the way for me. Certain disappointments. No extra rubbish bags in room. Needed a spare plug in kitchen for coffee machine. No rubbish bin in bedroom. Some of the cups and cutlery were not cleaned properly as also the coffee machine. Unpleasant 'stench' in my bathroom during the night and early morning. More spare toilet paper (just in case needed). I have always in the past enjoyed my stay at Appart City but this time I did feel the cutbacks due probably to the drop in tourists to France at the moment. I did have difficulty in eating and I felt more comfortable staying in an apartment hotel. Fortunately for me now this is no longer the case. The hotel staff were absolutely excellent, very friendly and helpful to me. Especially as I am there mainly to improve my French.

6/10

Pleasant

04 Sep 2016

oi

Value for money hotel

Hotel room okay except there's no window and no air cond/fan. So room was very stuffy. The door at the balcony has to be opened but all the rooms shared the same balcony. Thus we did not feel safe leaving it open when we slept.

6/10

Pleasant

21 Aug 2016

Bob

nice quite hotel to sleep

fine

4/10

Poor

18 Jul 2026

subhadeep

No AC. Very good staff though.

6/10

Pleasant

12 Jul 2026

Sonja

Het hotel was best wel ok, BEHALVE het vast tapijt in de kamers. Het is verschrikkelijk goor en verkleurd. Het raam in de kamer kon open op een kier, terwijl het een hittegolf was en er geen airco is. Er is wel een ventilator. Jammer, anders zou het hotel best wel ok kunnen zijn.

Friends_and_family Family

6/10

Pleasant

10 Jul 2026

Olivia

Lejligheden var helt fin, og passede godt til en enkelt overnatning med baby.
Stort minus var dog at der var sindsygt varmt på værelset. Vi havde fået to blæsere sat op, men der var som om de ikke rigtig virkede. Da vi gik åbnede vinduerne, hjalp det ikke meget da vi havde værelse ud mod motorvejen og der på hele den facade var sat store glasplader op for at skærme lyd og forurening (tænker jeg).
Men flinkt personale og ok beliggenhed.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Maxence

Chambre bien propre l'accueil bien chaleureuse

Friends_and_family Friends

6/10

Pleasant

03 Jul 2026

Laurence

Chambre assez grande mais pas de climatisation dans les chambres, juste des ventilateurs et rafraichisseurs d'air sans grande efficacité. La moquette mériterait d'être changé, elle est noire à certains endroits (normalement orangée).
Petit déjeuner sympathique avec tout ce qu'il faut.

Business

4/10

Poor

30 Jun 2026

CHINGJUNG

房間居然沒有冷氣
電風扇的扇葉還裝反了
我們要拆下來幫她洗扇葉
真的有點髒

Friends_and_family Friends

8/10

Excellent

20 Jun 2026

Arnaud

L'accueil était simple, efficace et agréable. n'hésitez pas à les solliciter lors de changements a apporter au séjour, ils sauront vous répondre :)

Self

10/10

Exceptional

05 Jun 2026

Mary line

Accueil sympathique et tout le monde était serviable. Calme. Manque une petite table et une chaise, dans un appart hôtel pour deux. Mais sinon tout y est. Je reviendrai à cet endroit si je reviens sur Lille

Business

8/10

Excellent

20 May 2026

Kyung Tae

Very good for business trip or family vocation stay.

15-20 minutes walk in distance to metro and 5 minutes walk from nearest shopping store.

Safe region at night

Not many restaurants around

Kind desk staff and warm greeting by restaurant staff.

Spacious parking but to pay

2/10

Poor

20 May 2026

Varsha

This is a bad hotel.

10/10

Exceptional

29 Mar 2026

David

rien a redire , comme à chaque visite

Self

10/10

Exceptional

18 Mar 2026

David

Chambre propre et personnels très pros

Self

10/10

Exceptional

11 Mar 2026

David

Personnels très accueillants et hôtel très facile d’accès

Self

6/10

Pleasant

11 Mar 2026

Eric

Vielle moquette au sol

Self

10/10

Exceptional

19 Feb 2026

Felipe

Muito bom

10/10

Exceptional

08 Feb 2026

Florence

Chambre impeccable et personnel aimable

Partner

10/10

Exceptional

09 Jan 2026

Lionel

Impeccable, rien à dire !!

Business Friends

10/10

Exceptional

09 Jan 2026

David

Très propre , facile d’accès et personnels très gentils

6/10

Pleasant

27 Dec 2025

Laurent

Les lits sont peu confortables, et chambre avec beaucoup de bruit .
Chambre avec un bon volume

Friends_and_family Family

8/10

Excellent

24 Dec 2025

STEPHANIE

Le personnel tres aimable, chambre spacieuse

Friends_and_family Family

10/10

Exceptional

21 Dec 2025

EDVY

Tres belle établissement
Pensez a amener un petit d aliment pour le chat
Merci

Friends_and_family Family

8/10

Excellent

15 Dec 2025

Virginie

La chambre était propre, mais mal isolée au bord d'une voie rapide très passante. Le personnel est très avenant et adorable. Le chauffage était efficace.

Partner

8/10

Excellent

07 Dec 2025

Muriel

Grande courtoisie du personnel . Chambre propre et très spacieuse mais un peu minimaliste ( salle de bain et deco)

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

iasmine

La chambre est très propre est fonctionnelle car elle se présente comme un studio. Le petit déjeuner est complet est adapté a tous les goûts. Cependant j'intègre la chambre en saison d'hiver la présence de chauffage est au top.

Business

8/10

Excellent

29 Nov 2025

Jean Paul

Confortable

Business

10/10

Exceptional

25 Nov 2025

Veronique

Chambre propre, spacieuse et confortable. Personnel à l’écoute et serviable.
Équipement très complet

Business

6/10

Pleasant

18 Nov 2025

Cicero R

Quarto ok! Sem frigobar

Self

8/10

Excellent

15 Nov 2025

aicha

Très bon petit déjeuner

Business

6/10

Pleasant

12 Nov 2025

Boris

Douche bouchée, hotel prévenu, rien n'est fait dans la journée, deuxième demande d'intervention :l'agent d'entretien est en vacances, il n'est pas possibile d'intervenir.. pas de solution de rechange...

Business

8/10

Excellent

03 Nov 2025

Sylvain

Chambre agréable et personnels sympathique.

Partner

8/10

Excellent

23 Sep 2025

solange

Excellent accueil des gérants et cordialités assurées. Evitez les chambres côté autoroute car très bruyante et sans clim impossible de dormir sans ouvrir les fenêtres.

Friends_and_family Family

8/10

Excellent

11 Sep 2025

Tonny

Rart personale,
Gratis kage og wienerbrød.
Tæt på Lille centrum.

Partner

10/10

Exceptional

08 Sep 2025

Lene

Hyggeligt sted.

Fint fint hotel. Vi var der 4 dage, og alt var okay. Fine spise muligheder tæt på.

Partner

10/10

Exceptional

07 Sep 2025

Marie

Séjour pour braderie. Tout c'est bien passé. Bière offerte toast... Superbement accueilli.

Partner

10/10

Exceptional

09 Aug 2025

Yasmine

Très bien

Family_with_children

6/10

Pleasant

08 Jul 2025

Verified traveler

Hyvä sijainti, kävelymatka keskustaan, ruokakauppa lähellä. Hotelli oli hintaansa nähden odotuksien mukainen ja käy yhden yön yöpymispaikasta.

Friends_and_family Family

8/10

Excellent

15 Jun 2025

Langlet

Le personnel d'étage est tellement pressé de faire votre chambre avant votre heure de départ qu'ils viennent vérifier si vous êtes là (alors que vous avez laissé le \"Ne pas déranger\" sur la porte) pendant que vous êtes au petit-déjeuner... Et tellement déçu que vous ne soyez pas déjà parti qu'il laisse votre porte de chambre ouvert avec tous vos effets à la portée de tous !
Inadmissible

Friends_and_family Family

8/10

Excellent

15 Apr 2025

Anne sophie

Super séjour tres agréable

8/10

Excellent

18 Feb 2025

David

Je recommande

Business Self

10/10

Exceptional

15 Feb 2025

guillian

Excellent qualité prix . Personnel très accueillant.
Lit très confortable et endroit très calme et bien insonorisé .
Je reviendrai pour sur dans cette endroit :)

Leisure Friends

8/10

Excellent

08 Dec 2024

Charlene

Nous avons été très bien accueilli (p’tit croissant à l’accueil et sourire du personnel) Un parking peu chère est à disposition. Nous avons été bien guidés pour visiter la ville à 2 stations de métro. Merci pour ce we découverte de Lille et de son marché de Noël

8/10

Excellent

17 Nov 2024

Yves

Goede accomodatie maar er was geen warm water in de douche. Na melding aan de receptie liet men weten dat de vorige gasten veel warm water verbruikten? Dit is geen excuus.

2/10

Poor

03 Nov 2024

Müjgan

Kaum tierfreundlich u.dazu noch zusätzl. Gebühren

Wir sind von Marriott sehr enttäuscht. Ich hätte nicht erwartet, dass diese Hotelkette so wenig tierfreundlich ist. Der einzige Grund, warum sie es überhaupt erlauben, einen Hund im Zimmer zu haben, scheint zu sein, dass sie die zusätzlichen Gebühren dafür einstreichen wollen.
Die Unannehmlichkeiten begannen bereits beim Check-in: 10 € für das Haustier plus 50 € zusätzliche Reinigungsgebühren. Die Extragebühren wegen des Hundes kamen für uns völlig überraschend, da sie weder auf der Website des Hotels noch auf der Seite von Hotels.com erwähnt wurden.

An der Rezeption diskutierten die Mitarbeiter eine ganze Stunde mit uns darüber. Schließlich willigte ich, vor allem wegen unserer Kinder und des Hundes, widerwillig ein. Die 10 € Gebühr war mir bekannt, da ich dachte, diese sei für das intensivere Staubsaugen des Raumes gedacht. Schließlich werden die Bettbezüge ohnehin nach jedem Gast gewechselt. Unser Hund schläft auf dem Boden auf ihrer eigenen Decke , nicht im Bett, und bekommt im Hotel weder Wasser noch Futter.
Das Beste war, dass wir unser Frühstück an der Rezeption einnehmen mussten, weil wir mit unserem Hund nicht ins Restaurant durften. Unser Hund ist ein kleiner Spitz, wiegt nur 3 kg und ist äußerst brav und gut erzogen. 😇

Das Frühstück selbst war sehr abwechslungsreich.

Friends_and_family Family

8/10

Excellent

03 Nov 2024

christel

Séjour de septembre

Simple le logement pourrait bénéficier d'un peu plus de vaisselle et la plaque à induction était abîmé. Mais le lieu reste abordable et bien situé

Friends_and_family Family

8/10

Excellent

03 Nov 2024

Dominique

Hôtel bien situé et calme mais qui aurait besoin de rénovation (boiseries extérieures laissant passer l'air..impossibilité d'ouvrir les fenêtres..)
Le petit-déjeuner est succulent et l'équipe chargée du petit-déjeuner est très professionnelle.

Friends_and_family Family

10/10

Exceptional

14 Oct 2024

Jouna

Très bien

Très bien personnelles très sympathique

Friends_and_family Friends

10/10

Exceptional

10 Oct 2024

Gerrit

Nice to have small kidchen. Beds and bath room good. Service on bemand only and good.

Leisure Partner

2/10

Poor

11 Aug 2024

Caroline

Ingen AC på rummet vilket gjorde att vi hade över 30 grader i rummet. Fruktansvärt. Var som att gå in i en bastu. Mögelskador i badrummet. Ingen städning gjordes under de tre nätter vi bodde där.

Friends_and_family Friends

10/10

Exceptional

09 Aug 2024

Cedric

Rénovation recente. Très bon qualité prix. Excellent service de l'ensemble de l'équipe à l'accueil, au petit déjeuner et pour le nettoyage. Grand choix et bonne qualité au petit déjeuner supérieurs aux attentes pour cette catégorie d'établissement.

Leisure Family

10/10

Exceptional

09 Aug 2024

Verified traveler

Séjour au top

Hôtel très propre avec pas mal de petit plus inattendus (un stand de viennoiseries et boissons en libre service) !! Très bien situé et le personnel très accueillant

Friends_and_family Friends

8/10

Excellent

04 Aug 2024

Christian

Propre

6/10

Pleasant

28 Jul 2024

Dr. Boris

Es war nicht ganz sauber.

Leisure Family

8/10

Excellent

11 May 2024

Sophie

Hôtel très bien situé,mais manque de propreté…

Friends_and_family Family

8/10

Excellent

11 Mar 2024

niels

good place to stay

Business

10/10

Exceptional

28 Dec 2023

Dujardin

Très bon séjour

Mon séjour a étais top

Self

8/10

Excellent

17 Dec 2023

Jean claude

Agréable

Bon sejour,bel etablissement,agréable,propre,dommage que la moquette ne reflète pas la propretée. Il manque un coin repas ou une table rabattable dans la chambre pour utiliser la kitchenette convenablement.
Malgré cela trés bien ,à refaire.

Partner

8/10

Excellent

08 Nov 2023

Jean-Pierre

Une amélioration a prévoir : Un petit manuel d'utilisation pour les éléments \"technologique\" :
-- Télévision
-- Machine à café
-- Plaques chauffantes
-- Frigidaires
-- Chauffage
etc ..

Leisure Partner