Sanctuary Cap Cana

Dominican Republic , Punta Cana
PUNTA CANA, BOULEVARD ZONA HOTELERA
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100 reviews shown

10/10

Exceptional

10 Mar 2026

Pedro

Friendly staff

Partner

8/10

Excellent

09 Mar 2026

Sunita

Quiet areas nice beach food mediocre

Partner

10/10

Exceptional

01 Mar 2026

Paul

The staff was outstanding, the food was great, and the workout facilities were top notch. There were many lovely pool options. However, the beach was a disappointment - clean and well maintained but the were rocks in the water and the beach was cramped with an insufficient supply of umbrellas

Partner

10/10

Exceptional

01 Mar 2026

julia

Resort is absolutely beautiful. Our room was spacious with a gorgeous view of the ocean. There were many pools with different vibes and views. Wow. This was a perfect place to wind down and enjoy a relaxing beach vacation away from the winter weather.
My only reservation was that the restaurants were good but not great. Our favorite was Blue Marlin, which was in a beautiful location overlooking the ocean. The two specialty restaurants on the property were OK but not wonderful. (we never made it to Wok unfortunately). I think Marriott should work to upgrade the food options here and the resort would be perfect.

Partner

10/10

Exceptional

25 Feb 2026

Christopher

The room swim out room was amazing! Also, our butler Dawar was the best and is one of the many reasons we will be returning!

Partner

8/10

Excellent

22 Feb 2026

Bertha Altagracia

Yes they was courteous

Family_with_children

10/10

Exceptional

22 Feb 2026

Josh

Stayed a week for our honeymoon. Everything was perfect from the drinks to the service. Staff was all so sweet. Everyone here deserves a raise! Will definitely be back.

10/10

Exceptional

17 Feb 2026

Victoria

The concierge, Camacho was amazing. He took care of all of our reservations and checked in on us throughout the day.

Friends_and_family Family

8/10

Excellent

02 Feb 2026

steven

The service staff (non-administrative) was excellent.

4/10

Poor

02 Feb 2026

JOSEPH

El hotel es bonito y las habitaciones cómodas pero la comida es de poca calidad, a veces no tienen buffets de cena , solo dos restaurantes no es seguro conseguirlos porque ellos mismos reservan

Leisure Family

8/10

Excellent

28 Jan 2026

Kathleen

The staff was outstanding, always friendly, courteous and helpful.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Atsuko

Hotel is smashing. Very beautiful architecture. Great butler service to attend every needs in great details.
Terrace of ocean view in Castle is delightful. Food in Steakhouse is highly recommended. Andalusian style bar is beautiful w sometimes live music.
Service is amazing despite many gusts. Special thanks to my butler Camacho who helped us above and beyond. Never forget anything w great details. Other special thanks go to Danny Castillo of Steak house, Quillio of Italian restaurant, Janet of Spa and Keila of beach pool attendant for exceptionally great service. Made my holiday special. One must bring beach shoes and swim with them since there are rocks and pebbles on Beach. Beautiful white sand beach. I will go back there happily again

Leisure Partner

6/10

Pleasant

26 Jan 2026

Gurwinder

Rooms were good. Staff was great. Certain staff need to be more trained where they have the town. And front desk needs to have a better attitude well checking out. I got charge for a meal I had in the town which got charged to my room when I left cash on the table at the restaurant. The front desk people maybe the guy thought it was tip. I’m like the waiter never made it clear to me that this would get charged to my room. The front desk said they would find out what happened and get back to me and if the waiter declines the story they will charge my card. Which is what happened. I did not appreciate that.

Leisure Partner

10/10

Exceptional

25 Jan 2026

Brian

The staff was amazing. Especially Eric who was our butler. The grounds Re pristine and the food was fantastic!

Leisure

10/10

Exceptional

24 Jan 2026

Justin

Wonderful experience! Top notch food, service, gorgeous grounds including the pools. My friend and I had so much fun that we extended our stay 3 days!

10/10

Exceptional

23 Jan 2026

Raymundo

The best resort

8/10

Excellent

23 Jan 2026

Ileana

Our stay at Sanctuary Cap Cana was great and very relaxing. We stayed in the Castle, and while the first room we were given had a stunning view, it needed some TLC. The room felt musty, and the bathroom AC was leaking. We informed Hector, our butler, and he immediately took care of the situation.

Thanks to Hector’s quick action, we were moved the next day to another room, which we absolutely loved. Hector was truly outstanding—attentive, proactive, and genuinely committed to making our stay perfect. His service made a significant difference and greatly enhanced our experience.

We would also like to recognize Juan, who took excellent care of us at both Blue Marlin and the Wok Restaurant, and Oscar, our pool server, who consistently provided friendly and attentive service.

We previously stayed at Sanctuary Cap Cana in January 2023, and at that time the food and entertainment felt stronger. While the food and drinks were just ok this time, there is room to elevate it further to better match the luxury level of the resort. Additionally, updating the main pool music with a more modern, island-inspired playlist would greatly improve the overall atmosphere, as the current selection felt somewhat outdated.

Overall, a very enjoyable and relaxing stay, thanks especially to the exceptional service—particularly from Hector.

Leisure Partner

10/10

Exceptional

21 Jan 2026

David

Staff was incredibly nice and the property was perfect!

10/10

Exceptional

17 Jan 2026

Brian

Amazing staff, SUPER CLEAN resort and not over crowded!!

Leisure Partner

10/10

Exceptional

10 Jan 2026

Kris Rose

We love sanctuary cap Cana. Staff is amazing , special thanks to Kelvin, Miguel & Illuminata!

Leisure Family

10/10

Exceptional

10 Jan 2026

Jorge Francisco Calleja

Great place to relax! Wonderful service

Leisure Partner

10/10

Exceptional

09 Jan 2026

BRENT

The room was spacious and clean. (Although the cleaning staff did attempt to steal my iphone charger)...
The food was \"average\" except the Wok Restaurant, which was great!
The grounds, the pool layouts, and the beach were so beautiful. The pool was too cold though..
Above all, the service was excellent! Always someone asking and watching for anything you might need. (Except the checkin process was exceptionally time consuming and not streamlined.)

Leisure Family

8/10

Excellent

07 Jan 2026

William J

everything good

10/10

Exceptional

06 Jan 2026

Heather Narissa

The resort is absolutely gorgeous. Friendly staff. The room was clean.

Leisure Partner

10/10

Exceptional

05 Jan 2026

Jennifer Dawn

There was a lot of seaweed. The beach was closed.

Leisure Partner

8/10

Excellent

05 Jan 2026

JOSE

The room was spectacular and staff at front desk and restaurants and some of the bars were very friendly and accommodating.

Leisure Friends

6/10

Pleasant

03 Jan 2026

Mark

Room and staff were great... not a good beach, prices were high and New Years Main Band was Aweful!!!
The Sax player was tremendous👍
New Years food was sub par

Leisure Partner

10/10

Exceptional

03 Jan 2026

Alexa

Staff were amazing- friendly and helpful! Nancy was the best housekeeper. Can’t say enough good things about this hotel. You can find properties with better food, but probably not at this price point.

Leisure Partner

4/10

Poor

03 Jan 2026

Bradley

I ended up getting E. coli my last 3 days and ended up in hospital for 4 days when I got back

8/10

Excellent

03 Jan 2026

nadim

Yes

Leisure Partner

8/10

Excellent

02 Jan 2026

Gitanjali

The staff was amazing and the food is excellent. The views of the sea are spectacular. The property is next to an incredible beach just outside the resort with almost no people. The one negative is the lack of activities - no golf, no snorkling, no hiking, no tours, no game room so you get stuck on the resort, which can get very boring after a week. The villas are private but the rest of the resort especially the new buildings are a bit like being on a cruise ship and quite crowded.

10/10

Exceptional

02 Jan 2026

Carla

Everything was perfect except the beach itself but I know it’s being addressed.

Leisure Partner

10/10

Exceptional

31 Dec 2025

Kiera

Like so many people have written, the staff is the best. Great place

Friends_and_family Family

2/10

Poor

27 Dec 2025

Yeonsik

We were unable to make reservations at the restaurant, and the quality of the food was not very good. While the hotel’s location was decent, there was not much to do, and I would not want to return.

Leisure Family

10/10

Exceptional

25 Dec 2025

Nilda

the facility is pristine and the staff is amazing.

Leisure Partner

10/10

Exceptional

23 Dec 2025

Ruth

Bar had good selections. Pool was not crowded. Beach was clean. Room was damp, humid but overall good. Service was outstanding. Moises the bell host was excellent. Took good care of us. As well as others were very helpful.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Evys

Amazing stay.. staff is wonderful

Leisure Partner

8/10

Excellent

21 Dec 2025

Wasil

I give this property a 3.7. TV was broken and the maint guy, just shoved the cable in, rather then fix it. Towl bar was also broken, he reinstalled it and it fell without even puting a towl on in. When you ask a question to 95% of the staff, they can only answer qestions if it is their job, with very broken english. Example, ask a resturant greater how to get somehere on property, ie, the closest restroom, they have no idea what you are talking about. All inclusive means all inclusive, but not here. Excellence is a true All Inclusive. Will not stay again.

Leisure Partner

8/10

Excellent

20 Dec 2025

Damari

yes

Leisure Partner

10/10

Exceptional

19 Dec 2025

Clarion

Beautiful location

Great staff - Berlin is the man

Leisure Self

8/10

Excellent

13 Dec 2025

Mona

The resort set up is very beautiful a the grounds are amazing. The gym and the spa both excellent. The concierge wasn’t great at all. The food is not amazing. Only 4 restaurants and a few days two of them were closed. Ridiculous fo a resort. Sometimes you needed a reservation and sometimes you didn’t. Very confusing. The food at the restaurants were average at best. The employees and staff all so incredibly helpful an friendly. We’ve stayed at the Iberostar there and the food was so much better. They really need more places to eat and better food.

Leisure Partner

10/10

Exceptional

13 Dec 2025

Daniel

The proper is beautiful. The staff is incredibly well, trained, welcoming, polite, gracious, and fun. The food was very good and the drinks were strong.

Leisure Family

8/10

Excellent

13 Dec 2025

Kevin

Beautiful Room, fantastic friendly Staff.
Food wasn’t great and the entertainment left a lot to be desired. The beach was closed due to excessive seaweed, so we received a great upgrade to a bungalow on the beach.
Overall it was a lovely hotel with nice pools to relax around and great staff. Pity the bland food didn’t match the service.

4/10

Poor

10 Dec 2025

Marco

Property was outdated. Pictures shown on Expedia must have been taken when the property was first built. Staff was friendly, but seemed to be under trained. With the exception of one restaurant, the food was just OK. The location of resort is beautiful. We stayed in the villa which was oceanfront and it was wonderful to listen to the waves all night long and with the sunrise coming in through the window. As for being all inclusive, it felt like they offered bottom of the line, food and beverages and have a lot of options to upsell you on, which is not the experience that I’m looking for in an all-inclusive resort. There are definitely better all inclusive options for the money that they charge.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Mukhammadsafo

The resort was wonderful. My favorite part was how clean everything was. Housekeeping not only cleaned well but every day they would come by later in the evening and ask if we needed any towels, etc.
The food was also good. 5 different restaurants where you can dine but be aware you have to make reservations for two of them.
The staff were great too! Amazing service and friendliness!
Overall good place if you are looking for a chill and relaxing place to spend your vacation. As the property isn’t very big and the beach is very small too.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Jessica

Gorgeous property, friendly staff, refreshing vibe. Love it and will definitely be back and recommend.

Leisure

10/10

Exceptional

05 Dec 2025

Fernando

Loved it!

Leisure Partner

10/10

Exceptional

04 Dec 2025

Jesse

Great experience overall, food was good, some restaurants had small portions for how much we spend. Some of the staff were to obvious when looking at females, staring obliviously in a unprofessional manner. Besides that everything else was good.

10/10

Exceptional

02 Dec 2025

Julia

Our stay was absolutely phenomenal from beginning to end. The room was immaculate, the food and drinks were exceptional, and the ambiance throughout the property was nothing short of perfect. We truly couldn’t say enough about how much we enjoyed our time here.

But what truly elevated our experience was the outstanding wait staff. The service was warm, attentive, and consistently above and beyond. A special thank-you to Super Yery, Ricardo, Emilio, and Alejandro at Wok, Felix at Capriccio, Omar and Natasha at the pool, and Jarol at the disco. Each of them brought genuine kindness, professionalism, and personality to every interaction, making our stay unforgettable.

We left feeling incredibly grateful and already excited to return. Highly, highly recommend.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Genesis

I would have gladly rated this resort a full 10/10, but a few operational gaps impacted the overall value proposition.

First, the beach was completely closed. My primary decision-driver when booking was the ability to enjoy the ocean steps from my room, and that expectation was not met. The closure was attributed to “beach renovations,” but this was not disclosed at booking, which created a clear misalignment between the marketed experience and the actual guest journey.

Second, although the property positions itself as an “All-Inclusive Luxury” resort, several on-site restaurants required an additional fee to dine. That felt off-brand and diminished the all-inclusive promise. The same applied to certain drink options—unexpected upcharges that created friction in what should have been a seamless experience.

Lastly, during one of the evenings, the resort hosted a Christmas event in the Sanctuary town for an additional $30 per person. Again, if the resort is positioning itself as fully inclusive, it’s difficult to justify incremental charges for on-property events.

Overall, the resort has strong potential, but these inconsistencies diluted the luxury value and impacted the overall guest experience. I do want to give a special shout-out to Alejandro from the Wok restaurant, and Denni from Blue Marlin who delivered truly exceptional service. Their professionalism, attention to detail, and above-and-beyond approach elevated every touchpoint of our dining experience.

Leisure Family

6/10

Pleasant

01 Dec 2025

Grace

Staff/property/drinks were great - food needs to be improved!! Also, rooms could have been cleaner - they smelled musty.

Leisure Friends

6/10

Pleasant

29 Nov 2025

Areefa

This is my third solo trip, my second to The Dominican Republic, and unfortunately, I was wildly disappointed with my experience at Sanctuary. For an all-inclusive, I expected most things to be “all-included,” but there was a price of $10 to be paid every single time when ordering room service, something I haven’t encountered before. Although I was told that it wasn’t for the food, but for the transportation, it was disappointing considering the quality of the food. The breakfast potatoes were incredibly salty, overcooked, whereas the eggs and French toast were not appetizing. The restaurants such as the Blue Marlin and The Steakhouse had good food and I was pleased with it! However, the Sanctuary Town which consists of multiple restaurants were not included at all, which was another disappointment due to the price that was paid for the trip overall. Additionally, the jacuzzi on my balcony did not work and I did not bother asking for it to be fixed, because after viewing the state of the actual tub, which was dirty, I did not want to use it anyways. The staff were kind, particularly the lovely ladies at the cafe in the lobby, but apart from that, there is not much memorable about this resort. Personally, I would not return.

4/10

Poor

25 Nov 2025

Janine

Dated villa. TV poor reception. Limited dining options. Not many staff speak good english. Activities/ entertainment very dull. Overall, VERY OVERPRICED.

Partner

6/10

Pleasant

23 Nov 2025

Anuoluwapo

Just average, nothing really stands out.

Business_and_leisure Self

10/10

Exceptional

21 Nov 2025

Husain

Fantastic!!!

Leisure Partner

10/10

Exceptional

18 Nov 2025

Kelly

We just returned home from an absolutely fabulous vacation! The grounds were beautiful, but the staff truly made the vacation amazing. From Nicole at the check in, Felix, Miguel, Omar, Abel, Elvi, and Omar by the pool, to Galen and Daniel at the spa, everyone was incredible! Big shout out to Roberto, at the Blue Marlin and the Italian restaurant, your VIP treatment and wonderful smile helped make our 20th wedding anniversary trip spectacular! We can’t wait to return! ❤️❤️❤️❤️❤️

Leisure Partner

8/10

Excellent

18 Nov 2025

Mike

The staff was always wonderful and kind. They were great.
The room was well kept and kept clean.

Leisure Family

10/10

Exceptional

18 Nov 2025

Lynda

The room was very clean, staff was great, especially: Edwardo, Jacob , and Sandro the waiters at the Italian, steak house and breakfast buffet. All were attentive, personable, and kind. They really added to our stay. Joe the Bartender and Gineete the hostess at the Italian restaurant are spectacular. Really great people offering tremendous service. The main check in desk staff were great, just loved the experience.

Partner

10/10

Exceptional

17 Nov 2025

Adrian Javier

Our stay at this resort exceeded every expectation. From the moment we arrived, the staff made us feel genuinely welcomed. Every interaction was warm, attentive, and professional—whether it was the front desk, housekeeping, or the restaurant team, everyone went out of their way to ensure we had an amazing experience.

The entire resort was spotless. You can tell the staff takes great pride in keeping everything beautifully maintained. Our room was immaculate, the common areas were pristine, and even the outdoor spaces were kept in perfect condition throughout our stay.

Beyond the cleanliness, the service stood out the most. The team was always quick to assist, offered helpful recommendations, and constantly checked in to make sure we had everything we needed. It made the stay feel personal and truly special.

Overall, the combination of outstanding service, friendly staff, and an exceptionally clean and well-kept resort made this trip unforgettable. We wouldn’t hesitate to return and highly recommend it to anyone looking for a relaxing, worry-free getaway.

Leisure Friends

10/10

Exceptional

13 Nov 2025

John

The food was a standout at all the restaurants including the buffet. Will come back to this resort.

Leisure Partner

8/10

Excellent

13 Nov 2025

Kimberly

Our ocean view suite was beautiful. The housekeeping and concierge staff was amazing. The star of our pool side service was Omar. His service was over the top. He made us feel like we were the only people at the pool. Other servers were not as attentive on service and cleanliness around the pool. On the days that Omar was not working, pool staff walked by pool trash such as cups, leaves and a lime. The lime sat by the edge of the pool for two days. The best restaurant on site was Capriccio the service and food were excellent. The Wok also was very good. Service at the Blue Marlin was lacking and the staff tried to pass swordfish off as the red snapper. All in all we had a wonderful time.

Leisure Friends

10/10

Exceptional

11 Nov 2025

Dennis

Property is immaculate! Rooms are impeccable. They are clean, quiet, and very comfortable. The staff is over the top welcoming and always helpful. The pool areas are clean and accessible. Only negative is not enough umbrellas for those hot Caribbean days. Alcoholic drinks are readily available and service staff checks on you regularly. The beach area is small and was not accessible during our stay. I believe they are working on it to prevent further erosion. The restaurants are very good overall. The Italian restaurant is by far the best! The Steakhouse and Wok are excellent, I feel the Blue Marlin was below average. Although we didn’t always have a reservation at the Wok, we were always seated. Overall, a very positive experience and highly recommend it.

Leisure Friends

8/10

Excellent

09 Nov 2025

massoud

The resort is beautiful, clean and maintained but the food was just OK. Front desk did not give enough information about the resort, restaurants, and entertainment. Hotel staff were great! Everyone was friendly and helpful. Huge thank you to Felix, Ricardo, Sandro, Glory and specially Ginette who always greets us with a smile and enthusiasm. We were surprised and delighted to see that they went above and beyond to make sure we had great time and a memorable vacation there.

10/10

Exceptional

08 Nov 2025

Russell

Staff was gracious and attendant. The room, service, and food were splendid. A very wonderful stay! Thank you.

Leisure Partner

6/10

Pleasant

07 Nov 2025

Ronny

First off, kudos to the pool attendants, restaurant servers, the room cleaning staff, pretty much every one that made our stay worth it, except the concierge and front desk personnel, including the supervisor who did not greeted us. My wife and I were celebrating our 30th anniversary. We chose this hotel after watching a lot of videos in YouTube and social media. We were expected to be greeted with a welcome drink, explain all the activities available, a map of the hotel, wifi access, etc. Just basic info upon checking in. Well, NOTHING of the sort. Just a guy telling us that they have a room with two beds, with partial ocean view (even though the website says a junior suite, with balcony and ocean view) and there is nothing they can do, other than upselling us a suite with true ocean view for almost $400 a night. Not a great anniversary experience so far. Honestly, two big things stand out during our stay: The food is mediocre at best (except for the Japanese Fusion Restaurant). And the rooms are outdated and smelled humid. The beach was closed (we were not told) and will remained closed until further notice. As I mentioned initially, we had to mentioned it was our anniversary at the restaurants, bars and the pools that we started being noticed and congratulated by all the wonderful service staff. The hotel itself did not move a finger for us. It should not be advertised as a 5 star hotel, specially under the name Marriott. No difference with a Holliday Inn.

Leisure Family

8/10

Excellent

02 Nov 2025

Louis

We have been going Sanctuary Cap Cana for the past 10 years. The best thing about the place is the people that work there. They treat you like family. They also remember what you like and make you feel special. The property has always been beautiful and the food is good for an all inclusive resort. The resort has changed over the years, mostly for the better. We always feel relaxed and taken care of. Marriott is the current brand and with that hopefully they can focus on changing the food options as they have become repetitive through the years. They have done a great job with the Wok and Italian restaurant but in my opinion the steak house needs a new menu. They have taken away filets and racks of lamb as an example. The drinks are good, minus almost zero bourbon options. They should consider opening the sanctuary town during the day for lunch once a week to mix up the lunch options. The food there is good (pizza, tacos, sushi) but how can you truly enjoy it when you have dinner plans. They have been working on the beach issue and I'm sure it will be taken care of soon. Overall we love visiting Sanctuary and we will return in the future.

Leisure Friends

10/10

Exceptional

01 Nov 2025

Fedra A

Jensy at the pool full of professionalism, great customer service and very polite.
Cristian at the pool bartender also very professional and attentive.
Kelvin concierge excellent personality. He was always helpful ensuring my husband had a tee time for golf and transportation to and from the golf course.
I would recommend this resort to all couples looking for relaxation and an escape from the monotony and stress from work.
Definitely coming back!!!
I almost forgot to mention the housekeeping staff!!! Room was impeccable!!!
Thank you all!!!

6/10

Pleasant

23 Oct 2025

Lance

1. The property, although beautiful in design needs serious attention. Weathered paint, broken and/or very much worn equipment, signage, etc that have gone way too long with apparent little to no upkeep or pride in appearance.
2. We were in the “upgraded” section of the property, the “Castle”, in a swim out suite of a private pool. The pool was disgusting, dirty and had copies amounts of algae and visible debris and slime all over the bottom and sides. I have seen better pools in apartment complexes.
3. Although the resort is “All Inclusive”, with a huge selling point about “24 hour room service”, it wasn’t until we arrived that the much bragged about room service came with a $10 delivery charge.
4. We were turned away from the restaurant we were most interested in because it was closed for a private party.
5. Sanctuary Town, advertised as a really chic row of restaurants included in the all inclusive package was closed 3 of the 4 nights we were there.

Avoid this resort… not worth it. Save your money and go elsewhere.

Leisure Partner

10/10

Exceptional

15 Oct 2025

BRUCE

I loved the resort, and the staff were very helpful and respectful. I didn't know there wasn't a beach and the ocean in front of us looked like a dirty river. We had no beach & ocean time. I didn't care for any of the food, but drinks were great.

10/10

Exceptional

06 Oct 2025

Rodney

First I would like to mention how great the staff was., very nice and attentive. We were there from Wednesday through Sunday and we saw the exact same staff, morning, noon and night. I can’t say enough about how great they were. The resort is very clean and very quiet. The beach area was a little disappointing but that wasn’t the resort fault. We went to the spa and had a wonderful message and hydration therapy. Very nice! Food was really good! I highly recommend this resort.

Leisure Family

8/10

Excellent

03 Oct 2025

Brian Christopher

The property is beautiful, the room was great and the food was outstanding. Ginette and Alix in food service went out of their way to make each meal special. They deserve a big bonus! There needs to be more food options though. There were only 5 restaurants to start with and they are not all open every night so options were somewhat limited.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Rosa Isabel

Love our butler, Carlos! Had a wonderful stay and staff are the best. This is our second year in a row, and we are already making plans for next year. PERFECT for couples.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Daniel

Excellent

6/10

Pleasant

27 Sep 2025

Sadie

The pool was great! They said the Sanctuary Town would be open Wednesday-Saturday and because it rained they kept it closed limiting things to do and places to eat to 3 places. The bathtub in our room did not work, the smoke detector in our room kept beeping even after us asking them to fix it, and the mini bar was never stocked unless we specifically called and requested it.
They didn’t clean our room 3 days in a row which was very frustrating.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Donald

Amazing staff and perfect setting

10/10

Exceptional

23 Sep 2025

Luis

Excelente servicio y atenciones Eric el mayordomo excelente y Antolin el mesero definitivamente excelente servicio y todo el staff

Business_and_leisure Family

8/10

Excellent

21 Sep 2025

Harbis

El staff que recibe al invitado debe estar más informado y ser capaz de dar información oportuna de las instalaciones, además de saber escuchar y entender las necesidades del huésped. Sin embargo el staff que se encuentra en los restaurantes y alrededores gozan de una alta calidad y preparación en servicio al cliente , sobresalen Nicole de restaurante Blue Marlin y todas las chicas que están en el Café .
Lamentablemente por baja ocupación no todos los restaurantes están disponibles en esta fecha de nuestra visita, cosa que es una lástima al igual que los restaurantes especializados no están disponibles todos los días , si reconocer que la comida es de aparente calidad y muy bien elaborada y como siempre el personal de estos lugares; sobresalientes .
Cuenta con 5 piscinas una de ella de agua salada pero está solo puede ser utilizada por aquellos que tienen habitaciones top en el área del castillo, algo que tampoco es comunicado en las distintas plataformas de promo o al momento de realizar la reserva sin importar que se haya preguntando sobre la misma .
En general es un buen hotel para adultos “todo incluido” pero no sé si debería llamarle “Luxury”.

Leisure Partner

10/10

Exceptional

21 Sep 2025

Sharon

The grounds and the service was excellent. There was always someone there to help out or just to switch out a warm bottle of water for a cold bottle of water. Food was also well done.

8/10

Excellent

21 Sep 2025

Jocelyn

Todo estuvo espectacular. Lo único negativo que tengo es el mal olor de la playa y la condición en la que estuvo durante mi estadía.
Me gustaría resaltar el buen servicio del bartender del bar de la piscina. Creo que tenía como nombre el “negro”. Es una persona muy amable y muy carismático. Él Hizo mi estadía mucho mejor con su empatía y profesionalismo.

Business_and_leisure Family

10/10

Exceptional

19 Sep 2025

jose luis And Joselyn

Love this place love everything about we coming back next year

Leisure Family

10/10

Exceptional

19 Sep 2025

Jose

Sanctuary was a wonderful experience. It had a great and wonderful time.

Leisure Family

10/10

Exceptional

19 Sep 2025

Stephen

Definitely a 5 star resort.
Staff- extremely friendly and helpful.
Ambiance- Stunning.

Leisure Partner

10/10

Exceptional

15 Sep 2025

Jon

Sanctuary Cap Cana was the perfect all inclusive. The staff went above and beyond to make all guests happy. The atmosphere and outdoor facilities were amazing. The only issue was the excessive seaweed on the shoreline.

10/10

Exceptional

15 Sep 2025

Aleksandra

The Sanctuary Cap Cana was wonderful! We upgraded and were assigned Carlos as our butler who was absolutely amazing. He made our trip even more worth the stay. Highly recommend.

10/10

Exceptional

14 Sep 2025

Lindsey Star

Spa was great

10/10

Exceptional

14 Sep 2025

Naomi

Great service

Leisure Partner

8/10

Excellent

10 Sep 2025

Stephanie

Resort was beautiful but poor customer service, staff not that friendly

10/10

Exceptional

10 Sep 2025

Scott

Great staff and great stay!

Leisure Partner

2/10

Poor

06 Sep 2025

Franchesca Soler

Realmente no es los que esperábamos mi esposo y yo para no alargar mucho porque tengo mucho que decir. Pero un hotel que cueste $100 la noche tiene mejor servicio que el sanctuary en todos los sentidos no sirves. Te venden habitaciones más grandes dique más privadad pero no vale la pena. No los recomiendo para nada. La playa no sirve y ellos te hacen el checking y no te hacen saber nada.

Mi esposo y yo no sentimos como que no robaron 👎👎

Leisure Partner

10/10

Exceptional

06 Sep 2025

Orestes

We loved everything, the personal,the food,the pools

Leisure Partner

10/10

Exceptional

05 Sep 2025

Victoria

Sanctuary luxury experience

Camacho and all of the other staff were very helpful and friendly. It was off season so the Sanctuary was only about 30% full.

Partner

10/10

Exceptional

05 Sep 2025

VANIA

An Unforgettable Stay at Sanctuary for the 2nd time

My husband and I had the pleasure of staying at Sanctuary for five days, and from the very beginning, the experience was nothing short of outstanding.

Personal & Service:
The staff was warm, attentive, and genuinely dedicated to making our stay exceptional. Every interaction felt personal, and their professionalism and friendliness made us feel truly welcome throughout our entire visit.

Food Quality & Dining Options:
The food was consistently excellent—beautifully prepared, fresh, and full of flavor. We were especially impressed by the wide variety of dining options available. Whether it was a casual bite, a fine dining experience, or something in between, every meal exceeded expectations and offered something unique.

Location:
The location is another highlight. Sanctuary is ideally situated, offering both tranquility and easy access to local attractions. It felt like the perfect balance between a private retreat and a convenient getaway.

Overall Experience:
Every aspect of our stay was top-tier—from the comfortable accommodations to the thoughtful details that elevated the entire experience. Sanctuary delivered on every level, and it’s clear they take pride in ensuring their guests have a truly memorable stay.

We left already talking about when we can return. If you are looking for an unforgettable getaway with exceptional service, fantastic dining, and a serene location, Sanctuary is the place to be.

Leisure Partner

10/10

Exceptional

02 Sep 2025

bogdan

Great spot to relax and recharge
It stands by its name Sanctuary!

Leisure Family

10/10

Exceptional

02 Sep 2025

Carlos

Súper limpia la atención muy buena todo excelente