Name: Hyatt Ziva Cap Cana
Address: Bulevard Zona Hotelera, Playa Juanillo, Punta Cana, 23302, DO

10/10

Exceptional

21 Jul 2026

David

Aside from the property being absolutely beautiful and just super clean, the staff is where the property really shines. I am all about getting good service because that can make or break an experience. When I say the staff here is wonderful that is an understatement. We never felt the need to wake up early and go to the pool to save chairs. There are literally plenty of chairs one row behind the main row. All in all this was a wonderful vacation and for the price I can see why it is on the pricier side but you get what you pay for and my wife and I were definitely satisfied with our purchase.

Family_with_children

10/10

Exceptional

20 Jul 2026

Jasmine

Just book!

Family_with_children

10/10

Exceptional

19 Jul 2026

Nayi

Espectacular este hotel. Súper recomendado

Family_with_children

10/10

Exceptional

19 Jul 2026

Meghana Sai

Amazing on all levels. Clean. Lots of amenities. Staff was great. Would highly recommend.

Partner

10/10

Exceptional

18 Jul 2026

Erica

Family friendly, felt very safe! Staff is kind and genuine, we will definitely come back!

Family_with_children

10/10

Exceptional

15 Jul 2026

Varnita

While here we didn’t have to worry about anything. The staff was amazing. The activities were age appropriate and fun for the kids. Everything was beautiful!

Family_with_children

10/10

Exceptional

15 Jul 2026

Dennis

The staff was so helpful as a beautiful place to stay. I recommend it highly. If I come back, there’s no other place I would stay.

Family

10/10

Exceptional

15 Jul 2026

Kristen

The property was exceptional. The staff was super friendly and helpful. The rooms were comfortable and clean. Very roomy with a family of 4. Food was great and there were alot of options for kids. The pool and beach were beautiful. Highly recommend. Will be back

Family_with_children

10/10

Exceptional

14 Jul 2026

Yamaris

Everything was amazing. Great food and services

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Jennifer

Lovely hotel and great food.

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

Bianca

Excellent.

Family_with_children

10/10

Exceptional

11 Jul 2026

Vrunda

Very nice location and excellent property, great room maintenance.

Family_with_children

10/10

Exceptional

10 Jul 2026

Elizabeth

Couldn’t imagine a better vacation than what we just experienced at the Hyatt Ziva Cap Cana. From check-in through check-out, every single member of the staff went out of their way to ensure we were having an amazing trip.

Family

10/10

Exceptional

09 Jul 2026

JAMES

Amazing Amazing. First off I would like to thank RANDY from the hotel Room control. Upon our check in he went above and beyond. It all starts from the beginning where the mangement leads and the team follows. He was truly amazing and unforgettable. I came from Lopesan resort with a very bad experience previous and what a huge difference the service members at Hyatt are. The service is A+. The food was excellent and exceeded my expectations. The resort in general was just day and night from my previous resort. I also want to thank JONNY from the pool bar and WANDER. These guys are the reason I’ll be back. Happy people that love there job and do whatever it takes to make your vacation wonderful. Hyatt’s management also deserves praise for doing such a good job at running the place and keeping the workers happy. My Family really enjoyed the stay. This place is absolutely amazing.

Family_with_children

10/10

Exceptional

09 Jul 2026

Claudio

The staff was super friendly and the resort was exceptional in terms of food and services.

Family_with_children

10/10

Exceptional

09 Jul 2026

Daniel

We’ve visited many resorts on many different islands, the hospitality at the Hyatt Ziva Cap Cana was by far the best we’ve experienced and made our trip that much more memorable. My concierge Natasha was the awesome, Edwin, Rodolfo, Marylin, and many other resort employees left a lasting impression on our visit. We will definitely be returning to this resort sooner than later.

Family_with_children

10/10

Exceptional

07 Jul 2026

Ana

Clean room and very good options food

Partner

10/10

Exceptional

05 Jul 2026

Agnieszka Maria

Wonderful resort, great food, very helpful and friendly staff.

Family_with_children

10/10

Exceptional

28 Jun 2026

Felicia

One thing that I wish I would of taken advantage of was the kids club. We only left them for one day and the kids loved it.

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Jimson Moulic

We had a great vacation , loved the resort over all except for the beach due to sargassum's, hope can have a better control of it next time we come back.
The staff are all very helpful and friendly . We will definitely recommend the resort.

Partner

10/10

Exceptional

27 Jun 2026

Warren

This place is a paradise for kids, offering a wide range of activities beyond water-related ones. As a parent, you can relax knowing there are plenty of options for your little ones. The food choices are also abundant, and you’ll have to work to explore all the different places.

The staff is incredible and friendly, and I wish I could remember everyone’s name. However, I do recall Andres at the omelette station. His omelettes were magical, and he was incredibly friendly.

Overall, if you’re looking for a fun and relaxing vacation for you and your kids, this place is the perfect destination.

Family_with_children

10/10

Exceptional

23 Jun 2026

Iman

Rooms were nice and clean. Staff was amazing. Food was amazing. Many activities for kids.

Family_with_children

10/10

Exceptional

23 Jun 2026

Luisyana

The BEST resort ever!!! Dont thunk about it. Every single detail was perfect.

Family_with_children

10/10

Exceptional

22 Jun 2026

Oscar Lazaro

Nice staff, beautiful hotel

10/10

Exceptional

21 Jun 2026

Victor

Excelent! Kid-friendly!!!

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Yevgeniya

It was wonderful

Family_with_children

6/10

Pleasant

16 Jun 2026

Angela Marie

Staff was very friendly and welcoming to say the least. Beds were made and floor was mops but they never wiped down and counters tops and tables the whole time were which was where and maybe why they had to spray for pest control while we were there. Most disturbing was the floor was wet and AC on and balcony door was open but wasn’t sure why floor was moist if AC was on which resulted in in me have a very back slip and fall in I was finally able to get up and call front desk they said someone would come up no one did. It took a 2nd call in which that front desk agent actually asked questions about what happened but never said if I was ok nor said sorry but said she send some up to mop and said to close the balcony door. It resulted in pain and bruising but I knew they wouldn’t care and why waste my vacation time more explaining all for nothing in the end to make me more pain and grief. Lastly on our last day went to monkey land and was told buy the booking agency we would be back at 1:30 and we were 45 min. Late in which we could not eat before catch our flight and had to rush to catch our flight and furthermore was never told you couldn’t bring a bag/purse there else they make you purchase a lock for $5.00. The food was excellent ! Thought it’s ridiculous, the pool closes at 7pm never seen anywhere else it close that early especially when paying a lot of money and can’t use the beach due to seaweed! I don’t care what time a year it is they should make the open late then!

Family_with_children

10/10

Exceptional

12 Jun 2026

Susheela

All was nice and as expected. We changed from excellence el carmen to hyatt ziva because of poor service there. We could sense the difference. Service at hyatt ziva was excellent.

Family

10/10

Exceptional

11 Jun 2026

Timothy

From our arrival to our farewell, which was, 'See you again in two weeks' this resort was the promise of paradise. The food, drinks, and entertainment all met the mark, but what truly stood out was the staff. They were everywhere, doing everything with a gesture of graceful respect in every interaction.

Yes, the resort was packed, but we didn’t mind the wait because, in that atmosphere, even waiting was pleasurable. A quick heads-up for future guests: the airport lines were long (1 hour upon arrival and 1 hour and 20 minutes to get to the gate to leave), so you should definitely plan to use the restroom before you get in line!

Anyway, we will certainly be back... perhaps not in two weeks, but as soon as we can. We travel a lot, and we will definitely return. I specifically want to mention Maria A. (morning hostess at El Mercado and lunch hostess at the Navigator Grill). I’m in the 'people' business and know exactly what service feels, looks, and sounds like; she represented everything we hoped to experience at your resort. Congrats to the entire team at Hyatt Ziva Cap Cana. Of course, there were so many others who we will remember, so we thank them all.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Vincenzo

Great staff and service

Family_with_children

10/10

Exceptional

03 Jun 2026

Maria

Wow I don’t have anything negative about this resort. Everything was amazing. The staff were super friendly and helpful. The food was always delicious. The room was very clean and beautiful. I will definitely be returning soon.

Partner

10/10

Exceptional

02 Jun 2026

Gjyste

Everything was great!!

Family

10/10

Exceptional

02 Jun 2026

philip

Excellent across the board.

Family_with_children

10/10

Exceptional

28 May 2026

Alfonsina

Es un hotel espectacular para desconectar y pasarla en familia. El servicio al cliente te hace sentir que la felicidad es una decisión, ellos deciden trabajar felices todos los días. Gracias por ser parte de mi desconexión.

Family

10/10

Exceptional

26 May 2026

Gisela

Absolutely loved this resort. It has set a bar that all resorts should strive.

Family

10/10

Exceptional

23 May 2026

Caroline

The whole experience was fantastic!

Family

10/10

Exceptional

21 May 2026

Aidin

We had an amazing experience at Hyatt Ziva Punta Cana and truly enjoyed every moment of our 4 night stay. From the food and drinks to the atmosphere, pools, customer service, and overall experience, everything exceeded our expectations. The resort itself is beautiful, the staff was welcoming and attentive, and every detail made our stay feel relaxing and enjoyable.

While everyone was wonderful, Second Chef Christian truly stood out and made our experience unforgettable. His professionalism, attention to detail, and exceptional customer service were on another level. He created such a personalized and special experience for us that it felt unique in a way we had never experienced at any other resort. He went above and beyond to make us feel cared for, and that level of hospitality left a lasting impression.

We have stayed at resorts in Cancun and Cabo several times, and despite those great experiences, Hyatt Ziva Punta Cana is now our number one. That says a lot. We highly recommend this resort and cannot wait to come back.

Family

10/10

Exceptional

16 May 2026

Rabina Tamara

This was the best hotel I’ve stayed at . Highly recommend !!! The food was delicious, service excellent and activities were great . If you haven’t booked it yet book it you won’t regret it .

Partner

10/10

Exceptional

14 May 2026

Beatriz

Unforgettable Stay
The HighlightsStunning Aesthetics: The hotel property is absolutely beautiful and visually stunning.Outstanding Staff: Every staff member is incredibly helpful, attentive, and welcoming.Vibrant Lobby Bar: Ozuna and the team at the main lobby bar provide elite service and great energy.Top-Tier Dining: The food quality across the property is exceptional.Flawless Room Service: Delivery is incredibly fast, and the orders are completely accurate.

Family

10/10

Exceptional

13 May 2026

Oybek

Very satisfied with the kids club

10/10

Exceptional

09 May 2026

Nayerin

Excellent!!

Partner

8/10

Excellent

08 May 2026

Joana

Nice room, but with a couple different \"minor\" issues that overall were just a daily annoyance. Had a butler, but this was barely of any help. Food overall pretty good, some nights had limited choices at the buffet.

Family_with_children

10/10

Exceptional

08 May 2026

Jessica Carleen

Our stay at Hyatt Ziva was absolutely incredible for our family. We honestly never even felt the need to leave the property because there was so much to enjoy, and everything was done so well.

The food was outstanding across the board, and that’s coming from a family deeply rooted in hospitality, with a Chef for a father, so our standards are high. Every meal was solid. We did splurge for the Blind Butcher, the experience was amazing, the food was good, but not spectacular. But overall ambience, incredible I'll remember forever.

The entertainment was top notch and truly catered to kids of all ages. There was always something fun happening, and the energy throughout the resort was fantastic. The water park was a huge highlight for our family, so much fun, while also being incredibly easy and convenient to access.

The rooms were beautiful, spacious, and comfortable. The balconies felt more like private terraces, and every view seemed stunning.

What really made the experience special, though, was the staff and service. Everyone was warm, attentive, and genuinely helpful throughout our stay.

My only small criticism would be that the beach area could use a little more assistance with moving umbrellas or offering beach toys for families. Other than that, this resort was a solid 10/10 and we highly recommend it. We will absolutely be back.

Pro tip: the sun is extremely strong, so pack sun shirts for everyone, even the Italian dad who normally tans perfectly without burning.

Family_with_children

8/10

Excellent

08 May 2026

ontei

My only real complaint was with the “club” restaurants and premium dining options that required extra payment. When you advertise an all-inclusive resort, it should truly feel all inclusive, not “all inclusive plus another premium package.” That part was disappointing.

I wish there had been more authentic Dominican food throughout the resort. Traveling to the Dominican Republic, I was hoping for more local cuisine and culture instead of so many American-style food options.

That said, those issues didn’t ruin the trip at all. The resort itself was outstanding, and I would absolutely recommend it to anyone looking for a fun, upscale vacation experience.

Partner

10/10

Exceptional

07 May 2026

Carla

This all inclusive resort was our family's favorite. The food was delicious, staff was extremely helpful, and the resort was beautiful. The beach was also amazing and the water was clean and felt like an endless pool.

Family_with_children

10/10

Exceptional

04 May 2026

Rosa

Super relax

10/10

Exceptional

04 May 2026

KRISTEN

Excellent experience. The staff were amazing and very friendly. Highly recommend!

Family_with_children

10/10

Exceptional

01 May 2026

Luz

Es un hotel completo , comida de calidad, restaurantes con excelente variedad y un servicio 10/10. Para familias super recomendado

Family

10/10

Exceptional

30 Apr 2026

ZAILYNETT

Amazing experience!

Partner

10/10

Exceptional

30 Apr 2026

Andi

Highly recommended this resort who has kids and want to have a perfect vacation!
Pedro Don sales thanks for your hosting us so smoth at Marcado Buffet!
We coming back

Friends

10/10

Exceptional

30 Apr 2026

Cristovao

It was amazing, can’t go wrong!

Partner

8/10

Excellent

29 Apr 2026

Taylor

We really enjoyed our stay here! My husband and I were there for 7 nights. We had a swim up room which felt worth the extra money to use if you didn’t want to go out to the public pool sometimes. We are pretty low key in terms of what we like to do on trips so we mainly just lay by the pool or beach. The pool was really nice and had a good energy to it. I will say, if your MAIN desire for a resort is the beach, I wouldn’t pick this one. The ocean was obviously beautiful but the waters were a little shallow, and not very clear. Still a beautiful turquoise blue though. There was also seaweed which I already expected from other reviews and that didn’t bother us. There’s also a net type of barrier that sort of feels like it’s blocking you in/obstructing from the view of the ocean. That’s me being picky though which might be nice to read about before booking something at this price. The food was decent, not bad not great. The housekeeping was lovely and I’d say they were the nicest of all the staff there! Overall it was a great trip, but I’m not sure I’d go back due to the beach, the price, and the time it took for us to travel there.

Partner

10/10

Exceptional

25 Apr 2026

Heridel

I would like to suggest enhancing the service and maintenance of key areas within the hotel, particularly the buffet area, lobby walls, and guest rooms. This could be achieved by implementing a more consistent cleaning schedule, ensuring proper upkeep of surfaces and finishes, and conducting regular inspections. Maintaining these areas in excellent condition will improve the overall guest experience, reflect the hotel’s quality standards, and create a more welcoming and comfortable environment.

Partner

10/10

Exceptional

16 Apr 2026

Nathan

Great property, would love a kids daycare

Business Family_with_children

10/10

Exceptional

13 Apr 2026

Brendan

Very good

10/10

Exceptional

09 Apr 2026

Angel

Had the best vacation at Hyatt Ziva Cap Cana. Everything was clean, the staff were friendly and always helpful. The beach was phenomenal. The resort was always fun because of the daily activities yet also very calming at the same time. The gym was top notch.
Special shout out to Jorge at the beach, Elena by the pool, Odalis at guest services and Walma helped us with our luggage.

Family_with_children

10/10

Exceptional

05 Apr 2026

Jas

High end resort, staff very accommodating, always a different activity or event on during the evening

10/10

Exceptional

03 Apr 2026

KRISTA

Every single part of our trip there was amazing
The resort , the staff , food and drink , activities etc NOT ONE COMPLAINT

Family_with_children

10/10

Exceptional

30 Mar 2026

Lauren

Second time here and there will be a third. A+ on everything- food, staff, activities, facilities. Awesome for families. We went on spring break and it never felt crowded.

Family_with_children

10/10

Exceptional

30 Mar 2026

Abhinav

Overall, this was an awesome trip for a family vacation. There were so many activities for the kids to do, the pool was so nice, and the availability of kid-friendly foods was great. This was a really, really nice vacation.

My only feedback: the meals were sloooow and oddly timed. My daughter tends to get a bit cranky around 11, and then we try to feed her at 11:30. Most of the restaurants on campus don't open until 12 or 1230 for lunch.

Similarly, most restaurants don't open for dinner until 530, and every restaurant has service that is really, really slow. Like no meal will be less than 1 hour. For sure, it's nice not to be rushed. It would also be nice to have the option of eating more quickly.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Victor

Good!

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Marek

Food was really good. Beautiful resort. So far the best we've been to in Dominican Republic

Family_with_children

10/10

Exceptional

25 Mar 2026

Heridania

10/10 will definitely go back.

Family_with_children

10/10

Exceptional

14 Mar 2026

Mao Zi

Excellent service, staff was very nice and friendly, beyond expectations, restaurant and buffet food was great, room was very clean. A little expensive resort, but it worth every penny. Overall experience excellent, Will definitely recommend and stay again!

Family_with_children

10/10

Exceptional

01 Mar 2026

Ben

Spotless

10/10

Exceptional

27 Feb 2026

Karla

Spotless room, impeccable service, food was good for an all inclusive and we absolutely love the pool and beach. My favorite family vacation resort by far!

10/10

Exceptional

25 Feb 2026

Evelyn

Everything

10/10

Exceptional

21 Feb 2026

Deborah

Not an overwhelming resort - more like a cozy family feel. Staff were extremely friendly, respectful and courteous. Our room was clean and very comfortable. Food was excellent and the entertainment was enjoyable. Beach and pool were both outstanding - this was our second stay at the Hyatt Ziva, and we are definitely going back for a third time.

Family_with_children

10/10

Exceptional

08 Feb 2026

Daniel

Excellent foo

10/10

Exceptional

13 Jan 2026

Anthony

Great food, amenities, events by the pool during the day and in the lawn in the evenings. Plenty of activities for kids so the beach remained pretty peaceful and not crowded. Probably the best hotel/resort gym I’ve ever seen. If I had one recommendation, it would be to add more umbrellas on the beach. There were plenty of chairs, but umbrellas became a Hunger Games situation as there was one umbrella for every 10-15 chairs (versus one umbrella for every two chairs by the pool).

Leisure Family

6/10

Pleasant

12 Jan 2026

Olga Eugenevna

On the positive side- Hotel is big and updated, rooms are quite spacious and stuff is very nice.
We had a small issue with air conditioner and it was fixed in 15 minutes.
If you have kids - they have kids clubs, evening movies with popcorn, kids pools etc

But - if you like good food, that’s not your place to go.
Our daughter got food poisoning the first day we came;(
And in general the variety of veggies and fruits is very poor.

Leisure Family

10/10

Exceptional

11 Jan 2026

Nick

Beautiful resort! Super clean and very friendly staff. Food options were plentiful. Room were spacious and bed was very comfortable.

Leisure Family

10/10

Exceptional

10 Jan 2026

Heather

excellent service, food and amenities.

10/10

Exceptional

09 Jan 2026

Kenia

Amazing all inclusive. Great service, good food. The beach is stunning. Plenty of activities throughout the day. Can’t wait to go back.

Leisure Partner

8/10

Excellent

09 Jan 2026

Edna Josephine

Staff was nice and profesional, loved the ambiance, food was good, would have loved to see more of the Dominican culture in general throughout the hotel.

Leisure Family

10/10

Exceptional

06 Jan 2026

Ersin

We are been here first time but amazing so clean delicious food. Everybody is so friendly. I love it hard recommend for everybody.

10/10

Exceptional

27 Dec 2025

STEPHEN

Food need to improve and experience was pretty good but need more little improvement for services

10/10

Exceptional

25 Dec 2025

Eliza

Clean hotel, food was great, beach was beautiful. 10/10

Leisure Partner

6/10

Pleasant

25 Dec 2025

JOSE A

Been in the resort in the past, however this time it was not as great as before. The pools were cold, staff in the family side of the hotel were not as friendly/polite as in the adult side.

Business_and_leisure Family

2/10

Poor

23 Dec 2025

Benjamin

The room was hot the entire time, we had no cell or internet service and could not contact Expedia and the hotel refused to do anything about it. Awful experience.

Leisure Family

10/10

Exceptional

23 Dec 2025

Klaudio

We had a wonderful stay at the resort and overall everything exceeded our expectations. The property was beautiful, the staff was attentive and friendly, and the amenities were well maintained. Our room was comfortable and clean, and we truly enjoyed the atmosphere throughout the resort.

That said, the only aspect that didn’t meet our expectations was the Blind Butcher restaurant. While the concept was interesting, we didn’t feel the food quality justified the experience, especially when compared to the other on-site restaurants. We found the food elsewhere on the property to be noticeably better and more enjoyable.

Aside from that one dining experience, everything else about our stay was excellent, and we would absolutely recommend the resort to others.

Leisure

10/10

Exceptional

21 Dec 2025

hidayet

The hotel was beautiful we liked the restaurant chinola they had really great steak and really good appetizers. Chef behic was really nice and he explained the whole menu.we liked the restaurant a lot.

Leisure Family

10/10

Exceptional

21 Dec 2025

Erik

Our stay was great. The kids loved the water park, we also enjoyed it. The hotel did not feel crowded which was one of the reasons we stayed there. I would definitely stay there again.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

William J

Staff great. Food excellent. Great location.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Clarrissa

Everything is perfect here. I only wished they had more breakfast meat options. Everything is pork.

Leisure Family

10/10

Exceptional

18 Dec 2025

Cathy

Excellent staff, very friendly. The rooms have a great view to the pool/beach. The food is exceptionally delicious.

Leisure Family_with_children

10/10

Exceptional

14 Dec 2025

Zach

Great place, good food, nice views, and polite staff

Leisure Family_with_children

10/10

Exceptional

13 Dec 2025

Karen

The resort was beautiful. The staff are super freindly and we felt pampered all week. The resort has so much going on we neeed another week

10/10

Exceptional

06 Dec 2025

yulia

Nice small resort

10/10

Exceptional

05 Dec 2025

Robert

everything about the resort was fantastic, worth every penny.

Leisure Family_with_children

10/10

Exceptional

05 Dec 2025

Anuj

Took our first family vacation to celebrate our son’s 1st birthday. It was perfect! Resort was beautiful with a great layout, amazing service, good food and drinks, and very family friendly.

Leisure Family_with_children

10/10

Exceptional

01 Dec 2025

Anthony

Great family resort! We will be goin back.

8/10

Excellent

01 Dec 2025

Emilia

Enjoy my stay

10/10

Exceptional

30 Nov 2025

Pierre

Great staff, great facilities

10/10

Exceptional

30 Nov 2025

josh munro

Our butler fraducio Franco
Was amazing made whole trip worth it

10/10

Exceptional

27 Nov 2025

ENRIQUE

Most of the staff was couteous

10/10

Exceptional

26 Nov 2025

Reza

We recently had the pleasure of staying at Hyatt Ziva Cap Cana, and I'm delighted to share our outstanding experience at this beautiful all-inclusive resort.
From the moment we arrived, we were impressed by every aspect of our stay. The property itself is absolutely stunning, with immaculate grounds, breathtaking ocean views, and a perfect blend of luxury and Caribbean charm. The staff went above and beyond to ensure our comfort, greeting us with warm smiles and genuine hospitality that made us feel truly welcome throughout our entire visit.
The rooms were spacious, impeccably clean, and beautifully appointed with all the amenities we could want. Our accommodations offered spectacular views and provided a peaceful retreat after days filled with activities and relaxation.
The resort's facilities are world-class. The pools were pristine and never felt overcrowded, the beach was gorgeous with plenty of comfortable loungers, and the various dining venues offered excellent variety. We particularly enjoyed the dinner restaurants, where the quality of food and service was exceptional. The entertainment and activities kept us engaged without ever feeling overwhelming.
One small area for improvement: While breakfast offered good variety and options, the quality didn't quite match the exceptional standards set by the rest of the resort's dining experiences. Elevating the breakfast to match the dinner service would make this resort absolutely perfect.

Leisure Family

10/10

Exceptional

23 Nov 2025

Jeffrey

Don’t really write reviews but this place was warranted.
From start to finish,the staff and I mean every staff member was genuinely nice.
There is always something to do or something going on for everyone.
The food was really good as well with some being a little more desirable than others,but overall really good.
Couples won’t be bored and if you have kids, they definitely won’t be bored!

Leisure Partner

10/10

Exceptional

23 Nov 2025

Mallory

Everything from the minute we pulled up to the minute we left was exceptional!! Definitely recommend staying here!!

Leisure Partner

8/10

Excellent

22 Nov 2025

MURAT

Our stay at Hyatt Ziva Cap Cana was memorable, mainly thanks to the incredible staff. They were warm, kind, and truly made us feel cared for. Their energy is what makes this resort special.

Check-in was easy, but there was miscommunication about our room. I had inquired the Club Master One Bedroom and was told the upgrade decision would be made on arrival. Instead, we were told the original room was not available at all and had to take the upgrade, which cost us over two thousand dollars. This should have been communicated before we arrived, especially with two toddlers.

The room was large and comfortable, and the staff handled our bedding requests very well. However, the room was not as clean as expected. Our toddlers found nail clippings and dusty corners, and even after asking for deep cleaning several times, it never felt fully done.

The Italian restaurant was our favorite, with fresh food and friendly service. The wine selection was limited even with the Club upgrade. The Turkish Mediterranean restaurant was disappointing, with long waits and no bread or kids’ food even after repeated requests, so we left. Pronto’s and the Mercado buffet were convenient for the kids, and the staff there was always helpful. Special thanks to dinner manager Juan Carlos for his outstanding service.

Before we left, guest relations reached out and handled our concerns professionally.

Overall, the resort is beautiful and the staff truly shines. We had a good stay and made great

Leisure Family_with_children