Norma Iris Quintana
Todo estuvo muy bien
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
Find your next stay
Serenade Punta Cana Beach Spa Resort All Inclusive
Bavaro
Carretera Cabeza De ToroView location
8.0/10Excellent7,028 Reviews
Cleanliness8.6/10 8.6
Service8.0/10 8.0
Comfort8.2/10 8.2
Condition8.2/10 8.2
Amenities8.2/10 8.2
See all ratingsPhotos are not available for this hotel yet.
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Serenade Punta Cana Beach Spa Resort All Inclusive
This hotel follows environmentally sustainable practices.
Show less
When you stay at Serenade Punta Cana Beach & Spa Resort - All Inclusive in Punta Cana, you'll be on the waterfront, within a 15-minute drive of Downtown Punta Cana and Cabeza de Toro Beach.
Make yourself at home in one of the 603 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Conveniences include phones, as well as safes and desks. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A bus station shuttle is provided at no charge, and free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
11:30 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Only dogs are allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
-
You need to know
- Pool access available from 8:00 AM to 6:30 PM.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- A car is not required for transportation to and from this property.
-
Special Instructions
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Guests must contact this property in advance to reserve cribs/infant beds
- This property accepts credit cards, debit cards, mobile payments, and cash
- Mobile payment options include: Google Pay and Apple Pay
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
-
Minimal age
18
-
Optional fees
- Pet fee: DOP 6000 per pet, per night
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
German
English
French
Spanish
Nearby attractions
Bavaro Lagoon
1 km / 0.6 mi
Cabeza de Toro Beach
1.6 km / 1 mi
Carol Downtown Mall
7.9 km / 4.9 mi
Downtown Punta Cana
8 km / 5 mi
Coco Bongo Punta Cana
8 km / 5 mi
San Juan Shopping Center
8.1 km / 5 mi
Sirena Market
8.2 km / 5.1 mi
Caribbean Cinemas
8.4 km / 5.2 mi
Bavaro Adventure Park
9.2 km / 5.7 mi
Bávaro City Center
9.2 km / 5.7 mi
Cocotal Golf and Country Club
12 km / 7.5 mi
Manati Park Bavaro
12.1 km / 7.5 mi
Barceló Bávaro Convention Center
12.5 km / 7.8 mi
Rafa Nadal Tennis Center Punta Cana
13.1 km / 8.1 mi
Fun Republic
13.1 km / 8.1 mi
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Serenade Punta Cana Beach Spa Resort All Inclusive
100
reviews shown
Frances Eugenia Hurtado
Stay was good
Julio Roman
Me entregaron la habitación sucia. Sin limpiar.
Luego me cambiaron la habitación. Solicité personal de gerencia por la caja fuerte y tuve que ir en 3 ocasiones.
Realmente, un desastre
Luego me cambiaron la habitación. Solicité personal de gerencia por la caja fuerte y tuve que ir en 3 ocasiones.
Realmente, un desastre
Yamila
Un poco pequeño el hotel y deteriorado, me quedé dos veces dentro del ascensor y nadie respondió mi llamado , gracias a Dios pude salir en ambas ocasiones. Me tocó subir 4 pisos por escaleras una semana entera. las actividades fue de lo mejorcito que disfruté , las habitaciones estaban 4 de 10 . La comida no estaba mal pero el servicio a las mesas pésimo por falta de empleados. La calidad de la bebida dependía de la propina . Resumiendo que cada vez pago más por menos calidad . Punta cana ya no es la misma !. Oh y sin olvidar que no tenían hielo suficiente!
Julio
Staff was constantly overwhelmed and overworked which caused them to have constant hostile environment and differences in front of the guests when asked for assistance.
Oscar
I would not recommend this resort to anyone. I don't want to generalize the staff, but Romni at the front desk should not be working at any resort. He has no patience for kids, gave us a bad attitude, even at the check out. Some, not all bartenders ignored the kids asking for soda or water at the pool. I guess because the kids were not tipping them. The food was not good either. The beach is by far the ugliest beach in Punta Cana and have have been to many resorts in Punta Cana, never had a bad experience. I think the best thing about this resort was the app you download as soon as you get there to make reservations. We will never go there again.
marideyvis
Poco personal para atender
jose
The property was beautiful, right on the beach. The staff took care of any issues or needs. Would love to come back
Angel
Las facilidades del Hotel estaban limpias y utiles. Sin embargo, a pesar de tener un buffet variado, el sabor de la comida no era muy bueno y el n el baño de la habitación, tenía un olor fuerte a desagüe.
El area de la piscina estaba muy bien y sus facilidades.
El area de la piscina estaba muy bien y sus facilidades.
Jerissa
The staff were a bit rude and the buffet was okay, I suggest to have plans planned outside of the resort because it can be a bit boring
Nicolle
Room was infested with Roaches and nothing was done to further accommodate me throughout my stay. All I was offered was a “Change in bedsheets”, how does that solve a serious roach infestation issue ?
Christopher Grant
The service was terrible, with wait staff acting as if you were a bother. This was the worst resort I have ever stayed at. The timeshare representatives constantly bother guests. I would not recommend it at all.
Juan
needs better management
Oluseyi
Awesome, Clean, Conducive, Relaxing, Lavishing, Outstanding
Migdalia
No sali complacida, solo puedo decir que jamás volvería a ese hotel.. la atención era pésima, los restaurantes a la carta con un menú muy corto, y la calidad de la comida muy mala y a eso agrégale que no tenían aire acondicionado en los restaurantes, un calor donde sea que entrarás, y los pisos son un peligro, lleno de grasas, uno tiene que estar pidiendo desde el agua hasta que te retiren los platos.. y en realidad tengo muchas cosas más para comentar, solo puedo recomendar que vayan a otro lugar, ya Punta Cana no es un buen lugar para ir, las playas son un asco, .
melissa
La piscine, le service
nieves
The hotel is generally very good, the staff is 5-star, the food is delicious, I would just like more activities for children and more chairs and loungers at the pools.
Yatnier
El servicio fue deficiente. La atención fue lenta, poco profesional y no resolvió mi problema. No quedé satisfecho con la experiencia. No habia amenities en los baños, el baño de mi habitacion tupido.
La comida con mala calidad. Muy mal servicio en la cafe shop del lobby bar y de el sport bar..
La piscina de mi habiatacion cortaron la hierba de alrrededor y dejaron basura dentro del agua y todos los pies marcados de sucio de fango. Las toallas de la habitacion empercudidas y las de las piscina con mal olor..Una estancia bien desagradable que espero nunca mas volver a vivir en ese lugar. La comida de los restaurantes especialisados fatal y los aires acondicionados no funcionan. En general todo fue muy malo, pero lo mas feo de todo es la actitud y el trato tan horrible de los dependientes. NUNCA volveria a este lugar ni se lo recomendara ni a un enemigo.
La comida con mala calidad. Muy mal servicio en la cafe shop del lobby bar y de el sport bar..
La piscina de mi habiatacion cortaron la hierba de alrrededor y dejaron basura dentro del agua y todos los pies marcados de sucio de fango. Las toallas de la habitacion empercudidas y las de las piscina con mal olor..Una estancia bien desagradable que espero nunca mas volver a vivir en ese lugar. La comida de los restaurantes especialisados fatal y los aires acondicionados no funcionan. En general todo fue muy malo, pero lo mas feo de todo es la actitud y el trato tan horrible de los dependientes. NUNCA volveria a este lugar ni se lo recomendara ni a un enemigo.
Cristian David
La comida, las bebidas, el trato del personal 10/10, dormitorio confortable.
Emely
Lo mejor fue el entrenamiento , el resto estuvo aceptable pero no bueno ya que el personal la mayoría no es atento con los clientes le pides agua o algo y hasta se les olvida , las comidas cada día la repetían en ocasiones ponían algo diferente pero todos los días era lo mismo en el desayuno varios días no había bacon y cuando había estaba muy malo las colas en el bufet eran de hasta 20 minutos cada día tanto en el desayuno como en las comidas , la playa muy sucia no se podía entrar y solo un día la limpiaron , en la piscina mientras caminaba por la orilla se rompió un desagüe que entró mi pierna golpeándola y tuve una pequeño corte en la rodilla, cuando lo reporte en recepción solo dijeron que lo reportara para que no le pasara a otras persona, ni se preocuparon por lo que me había sucedido a mí , no volveré a ir a ese hotel ni lo recomendaré , cada persona tiene su punto de vista y opiniones diferentes pero ya he visitado varios hoteles en Punta Cana y nunca me había pasado estas cosas
Wendy
La habitación se empozaba el agua en la ducha , los espejos corroídos .. en verdad es la segunda vez q lo visitaba y está desmejorado
Carlos
Everything was great people so nice
Maria
This resort was clean and well maintained, the selection of food was great but at check in we were not given any information about anything, we had to figure it out ourselves, we where just given a key and that was it!
Other than that the rest of the staff was great, very friendly.
Other than that the rest of the staff was great, very friendly.
Jose Mauricio
Súper recomendado el hotel, 1A.
Buenas habitaciones, buena comida, buenas instalaciones
Buenas habitaciones, buena comida, buenas instalaciones
Renier
Nos robaron $200 de la habitación
Carmen Cristina
My first time in a resort loved everything. The food was great the staff the cleaners. Planning on going tu Aruba next year .
Daevon
Staff was great but cleanliness of room was terrible. Had to be transferred to another room. Food was also terrible (buffets)
gladys e
Staff was amaizing the hotel is 10 + iwill come back evreything pass my espestecion
Taelor
Amazing resort
victor Ariel
Bonito lugar limpio una atencion agradable
Tania Barbara
Food needs major improvement and nightly entertainment needs improvement as well. The rooms could use a little up keeping. Ours had water stains in the bathroom.
Carlos Alberto Hernandez
Muy limpia, actividades vareadas,la alimentación excelente
Vera
Great overall
Geosmany Michel Espinosa
I love this hotel, excellent condition, the best
Waleska
En el buffet deberían tener más variedad y el cercano a la piscina y playa deberían dejar entrar un poco mojados, los restaurantes son buenos y las muchachas del café riquísimo!
Arkadiusz
all good
Derek
Awesome place. When it comes to the availability of food and the diversity and quantity of it, the score is a solid 100%. The beach has beautiful soft sand BUT it is FULL of seaweeds. There was a spot that was fully clear that you could get to, once you pass the seaweeds. If you are going with kids they will be mesmerized by the water parks. Close to airport. Friendly staff. Great water pressure in the room. Large clean rooms. Great balcony. You will have too many options when it comes to food and drinks.
Myrell
Its an OK hotel. Not one to comeback.
Brunilda
Supero mis expectativas, muy buen hotel para disfrutar en familia. La comida fue excelente, la atención también. No tengo quejas sobre la limpieza. TODO ESTUVO EXCELENTE!⭐️⭐️⭐️⭐️⭐️
Erick
I'm giving a four star because of the attention, and the staff in general, but the whole property needs some attention. Specially the buffet area, signs of the meals completely confused, and misinformed, long lines for the use of the griddle, not water on the tables frequently, not even a single salt shaker working fine, cracked glasses, etc. And believe me, I'm not a hater, actually I can say that I'd might consider to comeback if at least a few of this issues were resolved.
The coffee shop, AMAZING
The personal in general whom serves AMAZING.
The coffee shop, AMAZING
The personal in general whom serves AMAZING.
Anaisy
Me encantó el hotel, las personas, la comida y todo demasiado.
Damilola
Excellent
Jose
We had an amazing time with our family. The staff was very friendly. Arismailin was extraordinary she made our stay much more pleasant and Maria was full of joy and energy.
Arismailin la mejor 100%
Arismailin la mejor 100%
Amanda
Pools are very crowded only 2 on family side , more room on the beach. Buffet is mediocre , restaurants were much better. Knowing Spanish is helpful with staff communications they struggle with understanding anything else. Only presidente beer if not paying for upgrades. Cockroaches in room and door doesn’t lock form the inside so staff walks in after knocking once
Gilberto
Todo normal para el Precio
Omari
Room was clean and staff was great.
Theone
good
Eric
Todo excelente condiciones el trato de lo mejor 200% recomendable
Lidia
me encanto el hotel, limpio y una atencion 10/10 , el
personal de animacion expectacular, lo que si debe mejorar es la comida en el bufet
personal de animacion expectacular, lo que si debe mejorar es la comida en el bufet
JOSELITO DARCA
Our room was clean daily and the staff are very trustworthy. The pools are also clean and the seashore too. The staff are also very respectful and helpful. We are definitely coming back for our next vacation. This place is highly recommended for families with kids.
Isabelle
Plage magnifique
Yadira Marie Robled
La experiencia 20/10 muy encantada con todo
Baratu
The response time from the staff was really great, they attend to every need in a swift manner. We all enjoyed our stay at the resort.
Kacper
Great place to stay with family
Janet
Great staff always had activity going on
Maria
I booked a 7-night stay in the pool room, but upon arrival the room smelled terrible and looked like it hadn’t been properly prepared. The sofa bed mattress for my daughter was covered in stains and there were no sheets. The TV also didn’t work.
While we were changing clothes to go report these issues, a maintenance employee opened our room without knocking while we were completely undressed. It was an embarrassing and unacceptable experience.
Although we were moved to another room, the hotel itself was disappointing and in need of major updates. On our first day, we ordered pizza from the Snack Bar, and it was completely raw and inedible. There was no air conditioning and flies everywhere.
Because of all these issues, I asked to cancel the remaining nights and move to another hotel. The front desk told me they would coordinate the refund with Expedia after checkout. I checked out early, paid for another hotel, but later Expedia informed me that the hotel refused to issue a refund. They ignored messages, hung up during attempts to speak with management, and kept the money for the unused nights.
This was one of the worst hotel experiences I’ve ever had. Poor customer service, lack of professionalism, and no accountability. I would never recommend this hotel. I am still waiting for a response to my messages. They took my money for services I never received. This was one of the worst hotel experiences I’ve ever had. I would never recommend this hotel.
While we were changing clothes to go report these issues, a maintenance employee opened our room without knocking while we were completely undressed. It was an embarrassing and unacceptable experience.
Although we were moved to another room, the hotel itself was disappointing and in need of major updates. On our first day, we ordered pizza from the Snack Bar, and it was completely raw and inedible. There was no air conditioning and flies everywhere.
Because of all these issues, I asked to cancel the remaining nights and move to another hotel. The front desk told me they would coordinate the refund with Expedia after checkout. I checked out early, paid for another hotel, but later Expedia informed me that the hotel refused to issue a refund. They ignored messages, hung up during attempts to speak with management, and kept the money for the unused nights.
This was one of the worst hotel experiences I’ve ever had. Poor customer service, lack of professionalism, and no accountability. I would never recommend this hotel. I am still waiting for a response to my messages. They took my money for services I never received. This was one of the worst hotel experiences I’ve ever had. I would never recommend this hotel.
Marcos
Me gustó la habitación y no me gustó la comida deben mejorar un poco
Yaniliz
En la barra principal el Sr. Lorenzo y Wilfredo nos dieron un excelente servicio fueron los mejores.
En el Buffet el Sr. Esteban fue el mejor mesero de todos excelente servicio nos vemos pronto.. La familia Bory
En el Buffet el Sr. Esteban fue el mejor mesero de todos excelente servicio nos vemos pronto.. La familia Bory
Valmira
I recommend for families. I would come back again for vacation with my family.
Gabriela
Horrible experience
Leosbel Valdes
El hotel trata de funcionar y muchas personas tartan de dar los mejores servicios, pero si hay una diferencia entre precios y calidad . Creo Que existen mejores lugares con mejores precios , mejor conford, mejor bevida y comida .
Raul
This resort is currently 3 stars not 5.
Mona
We had a nice time here with positives being the food and buffet were great! The cafe was my daily go to and Nathalie there was so sweet! Foot truck burgers delicious. The pools and win out was great! Slides and entrainment was great!
The negative was we found two large cockroaches in our floor level swim out pool and also saw a smaller one crawling at the steakhouse. The spa experience was nice but hair was collected around the tiles rim in the cold plunge. The beach completely filled with seaweed as June to October is peak time for the seaweed but wish they did a better job to clean up. In addition, the membership people are pushy and make you feel very uncomfortable.
Overall I guess for the price it was a good stay however we would not return.
The negative was we found two large cockroaches in our floor level swim out pool and also saw a smaller one crawling at the steakhouse. The spa experience was nice but hair was collected around the tiles rim in the cold plunge. The beach completely filled with seaweed as June to October is peak time for the seaweed but wish they did a better job to clean up. In addition, the membership people are pushy and make you feel very uncomfortable.
Overall I guess for the price it was a good stay however we would not return.
Noelia
Nice
Jacqueline
No llevar muchos motetes
Randolph
Loved the
doris
The resort was average but the food was on the lower end of quality. The beach was nice and the swim up pool option is well worth it.
Carmen
El Hotel está muy bonito, pero debería haber más música en todas las áreas. La atención del personal muy buena.
William
Ok
Sasha
We recently stayed at this resort with our young son. While we enjoyed some aspects of our stay, several things were disappointing compared to other resorts.
Before arrival, I emailed and called multiple times requesting early check-in and a room near our friends. No one responded for over a week. Although they eventually accommodated the room location, we still waited until 4:00 PM to check in. The wait was understandable—the lack of communication was not.
Guest services were also limited. There is no 24-hour room service, and the resort couldn't arrange a simple birthday surprise with a cake or flowers. Another member of our group finally reached someone by phone, but the flowers arrived two days after the birthday.
We also missed having bottled sparkling water. The resort only offered sparkling water from the bar soda gun, so we had to refill empty bottles ourselves, which was inconvenient.
The biggest disappointment was the Kids Club. It felt unorganized and lacked engaging activities. \"Arts and crafts\" consisted of paper and colored pencils, and throughout the week we never saw exciting programs or themed activities. At other resorts, our son couldn't wait to go back each day. Here, it hardly felt like there was a Kids Club at all.
The staff was friendly, but better communication, improved guest services, bottled sparkling water, and a more engaging Kids Club would greatly improve the overall experience.
Before arrival, I emailed and called multiple times requesting early check-in and a room near our friends. No one responded for over a week. Although they eventually accommodated the room location, we still waited until 4:00 PM to check in. The wait was understandable—the lack of communication was not.
Guest services were also limited. There is no 24-hour room service, and the resort couldn't arrange a simple birthday surprise with a cake or flowers. Another member of our group finally reached someone by phone, but the flowers arrived two days after the birthday.
We also missed having bottled sparkling water. The resort only offered sparkling water from the bar soda gun, so we had to refill empty bottles ourselves, which was inconvenient.
The biggest disappointment was the Kids Club. It felt unorganized and lacked engaging activities. \"Arts and crafts\" consisted of paper and colored pencils, and throughout the week we never saw exciting programs or themed activities. At other resorts, our son couldn't wait to go back each day. Here, it hardly felt like there was a Kids Club at all.
The staff was friendly, but better communication, improved guest services, bottled sparkling water, and a more engaging Kids Club would greatly improve the overall experience.
Jodi
The property itself was beautiful & clean. The staff were nice and fun. The food was not so great. Enjoyed the Italian restaurant.
Nikita
Well first I didn't get a full tour of the resort. I think the focus was the presentation of purchasing through Xpando which felt like a ambush at breakfast. The representative was cool but it seem as Everyone with business attire was so polite but that's because they seem to be trying to sell something. Reservations bookings were horrible the help desk did try to help, everything seemed to be booked as soon as we got there. My partner and I ended up catching food poisoning the third day from all day excursion that was not the best experience. From the hustled $80 body massage that wasn't even 10min and I repeatedly stated I would do the $60 but after a few butt slaps and calling me \"stripper booty\" he kept telling my partner it was $80 and the warm water or the soft drinks that the dang on bees just loved which created a rushed lunch. We were left on a island for 3hrs later that night. I started getting sick..needless to say that ruin the other 3 nights of stay. I told the front desk the next day. We were too weak to walk or go anywhere. I couldn't get in contact with room service so I had to call the front desk for that as well. The resort itself wasn't as bad and housekeeping will walk right in too after one knock. This was my second time in the Dominican Republic. I will go back but will be way more cautious and book an adult only resort next time.
Altagracia
everything was excellent
SANDRA
If you’re looking for budget and not doing much but get in the pool and entertainment , this is the spot for you. The beach was not good this July 1st-5th trip. Food was definitely subpar, most days not sure if bacon was a hot item but there were none when we’ve gone to the buffet 4 days out the 5 we’ve been there for breakfast. Booking dinner seems to always be unavailable but never packed in the restaurants itself. Also note while most resorts have room service, this one is done by 9pm and not many options also. You can’t bring any food out of the restaurant/buffet to your room. That was the biggest negative for us.
Wilfredo
El restaurante cute fue extraordinario y me gustó el trato de halgunos meseros en el restaurante de mariscos muy despistados pedimos unas cert no llegaron nunca a nuestra mesay el menú de mariscos pedimos unos platos y no tenían disposable el marisco que pedimos el pulpo Lala persona de limpieza mi cuarto fue imprudente en sus comentarios cuando habría la puerta y nosotros estábamos en el cuarto comentaba mira si todavía no se han ido comentario que no me agradó En la última piscina cerca de la playa no había actividad es de entretenimiento solo música Estuve 3 días visitando la resección para que me llevaran un stimer o plancha de vapor para el cuarto y después fue que la llevaron cuando ya estaba molesta en el buffet le hace falta variedad de comida
Venancio
The room was very clean. But the best part of my stay was the staff. Especially Maria from by the poolside.
Zaira Ivelisse
Un lugar espectacular lo mas que nos gustó es la habitación con piscina
Pero todo estaba encantador
Pero todo estaba encantador
Carolyn L Jones
I was not treated well at bars or restaurants as a single black female traveler
Sully
Staff was more than great, Johnny was the best! Beach & Pool amazing. Food wasnt the best though.
Angel Luis Quinones
Staff
Talisha
Lived the swim up bar.
Isabel
Clean room staff not very responsive..pool clean..swim up bar staff friendly
Elizabeth Pérez
Excelente en todo. Lo recomiendo 100%
Hassan
Séjour parfait à l'hôtel ! La chambre était impeccable et très confortable. Le personnel a été adorable et de très bon conseil pour visiter les environs. Mention spéciale pour le petit-déjeuner, varié et délicieux.
Jason
The staff was friendly, and our room was clean when we arrived. Unfortunately, our experience went downhill on the very first day when the shower handle broke off completely. We called maintenance, and during the repair they flooded our entire room, making it uninhabitable.
The resort initially offered us a room in a different building, but that wasn’t a reasonable option since we had a second room next to our children. They then offered us an “upgraded” room in our original building—but expected us to pay an additional fee for it.
That was completely unacceptable. We were forced to move because of damage caused by the resort, not because of anything we did. Charging guests extra after your own maintenance staff floods their room is poor customer service. To make matters worse, no one assisted with moving our belongings—I had to pack and transport all of our luggage myself.
Mistakes happen, but how a resort responds is what matters. In this case, the response fell well short of what I would expect from a resort of this caliber. At a minimum, the room upgrade should have been complimentary, and assistance with relocating should have been provided.
Aside from this incident, the resort itself was nice, the room was clean, and the staff was generally pleasant. However, the way management handled this situation left a negative impression and marred what otherwise could have been a great stay.
The resort initially offered us a room in a different building, but that wasn’t a reasonable option since we had a second room next to our children. They then offered us an “upgraded” room in our original building—but expected us to pay an additional fee for it.
That was completely unacceptable. We were forced to move because of damage caused by the resort, not because of anything we did. Charging guests extra after your own maintenance staff floods their room is poor customer service. To make matters worse, no one assisted with moving our belongings—I had to pack and transport all of our luggage myself.
Mistakes happen, but how a resort responds is what matters. In this case, the response fell well short of what I would expect from a resort of this caliber. At a minimum, the room upgrade should have been complimentary, and assistance with relocating should have been provided.
Aside from this incident, the resort itself was nice, the room was clean, and the staff was generally pleasant. However, the way management handled this situation left a negative impression and marred what otherwise could have been a great stay.
Gilda
Very good 👍
Bilbil
Clean room. Friendly stuff
Anita
Everything was okay the food was great the drinks were everything staff always on point
Virginia
Had to keep calling for them to deliver water and towel towels. That girl that did my check-in had a horrible attitude!
I was under the impression that the adult only state was booked and it happened to be with families. Kids running everywhere. Room was noisy with kids running up and down the hallways. When having breakfast, the staff kept on having their chats instead of taking care of customers. Had to get up to serve me coffee or my own drinks. I promise to never go to that place again!
I was under the impression that the adult only state was booked and it happened to be with families. Kids running everywhere. Room was noisy with kids running up and down the hallways. When having breakfast, the staff kept on having their chats instead of taking care of customers. Had to get up to serve me coffee or my own drinks. I promise to never go to that place again!
Miriam
Excelente
Rodney
I had a great time i wished they would of had one area were they played american music all of the outside music was in spanish other than that I really enjoyed my stay traveled with family
Lance
This hotel was very nice and easy to walk around. Overall it was great and clean. Room was nice and big for what you got and overall view of the resort was lovely from the 4th floor.
There is some maintenance around the place that is taking place that they need to work on. That is why I say that it is a 4 star and not 5 for this resort. I believe they will need to work on this a bit to bring things up to spec so that when people are looking around that everything is perfect.
As for the buffet, if you want a lot of great options for food, this is the perfect place to go too. It gives you and your family great options to pick from. Everything is good, very helpful people and lots of options to pick from. Morning, mid day and night, all good. One thing that may help is that sometimes the services are also your host, busboy and table cleaner. I belive this slows down the process of having tables ready for the customers right away.
As for the pools, all great. Nice view of the hotel, swim up bars and overall great feel of the place. Need more sitting area so make sure you are ready to find some seats for you and the family.
Beaches were nice. I was there in June so it was seaweed season, so it is not their fault for that. Overall clean beaches, beautiful sand and walk up food truck for burgers and hot dogs. Very busy though. There are people trying to sell you packages, just get it at the resort. Easier and they were great for the family. Monkey trip was perfect.
There is some maintenance around the place that is taking place that they need to work on. That is why I say that it is a 4 star and not 5 for this resort. I believe they will need to work on this a bit to bring things up to spec so that when people are looking around that everything is perfect.
As for the buffet, if you want a lot of great options for food, this is the perfect place to go too. It gives you and your family great options to pick from. Everything is good, very helpful people and lots of options to pick from. Morning, mid day and night, all good. One thing that may help is that sometimes the services are also your host, busboy and table cleaner. I belive this slows down the process of having tables ready for the customers right away.
As for the pools, all great. Nice view of the hotel, swim up bars and overall great feel of the place. Need more sitting area so make sure you are ready to find some seats for you and the family.
Beaches were nice. I was there in June so it was seaweed season, so it is not their fault for that. Overall clean beaches, beautiful sand and walk up food truck for burgers and hot dogs. Very busy though. There are people trying to sell you packages, just get it at the resort. Easier and they were great for the family. Monkey trip was perfect.
Helen
Staff was very friendly and the rooms were clean, the pool and the waterpark was great!
benedicta
Ok
Judith Damarys Quinones
Amabilidad servicio y limpieza comida ricaa
SHEILA
Todo
Edgardo Vidal Rivera
Todo estuvo bueno
Charlene
Resort was great, just that the food wasn’t that good needs more different varieties of choices.
Angela
The staff is overly pushy, and don’t understand hospitality etiquette. Overall the views and amenities were great, but wish the staff would have been more professional. Additionally, we forgot to add 2 guests to the reservation, and only added 1 person to the reservation. When we arrived they charged us an additional $500 to add my husband to the reservation.
Vanessa
Had a great time at Serenade. Everything was on point, staff was super friendly!
Location & surroundings
Serenade Punta Cana Beach Spa Resort All Inclusive
Carretera Cabeza De Toro, Bavaro
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
