Name: Serenade All Suites, Adults Only Resort
Address: Playa Cabeza de Toro Beach, Punta Cana, 23000, DO

10/10

Exceptional

21 Jul 2026

Corey

Overall 9/10. I was a little upset they were a bit stingy with the towels and only gave me 1 when it was 2 of us wasn’t ideal but we made it work. Pleasant experience

10/10

Exceptional

21 Jul 2026

Rita

Loved everything

10/10

Exceptional

21 Jul 2026

Edenia

.

Family

10/10

Exceptional

21 Jul 2026

Ludmilla

It was my first time visiting the DR and I had an amazing time due to the staff. Make sure you take US money with you. They deserve every dollar!

Family

10/10

Exceptional

21 Jul 2026

Jimmy

The entire staff was extremely helpful and always made sure I was being taking care of ..

Partner

6/10

Pleasant

21 Jul 2026

Calvin

The property could use a really good scrub, power wash. Felt more like 3.5 star hotel. Food (buffet) was not good, a lot of times felt and looked like it was left overs from days before. Staff is 50/50 on friendliness, most of the time felt like they’d rather be somewhere else. Beach is not pretty. Entertainment was good, Asian restaurant was good. Drinks were good. Overall would not recommend or come back. We had high expectations for it being a 5 star and were very disappointed.

Partner

4/10

Poor

21 Jul 2026

Awesome

Buffet food horrible not many option jacuzzi are same temperature as regular pool no room service after 9 tried to order from tv at around 8:35 still wouldn’t go threw WiFi took forever to hook up I would never com back can’t use resort credits at spa n only can use them while spending money meaning if a steak n is70 they will put 30 towards it scaammmm Christian the butler was nice n friendly and helpful

Partner

8/10

Excellent

21 Jul 2026

Autumn Lee

My room was spacious and always clean. The pools were beautiful and the swim up bar was quick and convenient. The restaurants were great, but the lack of air conditioning made meals unpleasant at times. The staff resort wide was absolutely wonderful!

Friends

6/10

Pleasant

21 Jul 2026

Hector

En general el hotel es muy bonito. Las actividades en la piscina muy bien. El grupo de Animación estuvo muy atento. El servicio del Coffee Shop fue excelente. Necesitan mejorar servicio al cliente en algunos de sus restaurantes. En cuanto a los servicios de recogido de la habitación puede mejorar. No hubo consistencia. En general estuvo bien.

Partner

8/10

Excellent

21 Jul 2026

Elsie

El lugar es muy bonito, moderno, el personal es muy amable, atento y servicial, la habitación fue espectacular, muy grande y moderna, lo que no me encantó fue la comida en algunos de los restaurantes, no es que fuera mala pero en ocasiones lonque te mencionaba la carta no era la misma calidad cuando llegaba el plato, si hubo un restaurantes especifico de nombre Koi que fue espectacular, todo lonque consumimos en ese lugar nos gusto.

Friends

10/10

Exceptional

20 Jul 2026

Katie

Brilliant hotel with attentive helpful staff! Loved our stay!

Family

8/10

Excellent

20 Jul 2026

Douglas

The room was gigantic and clean. Our butler, Jorge was awesome! He texted me every morning letting me know the resort schedule and letting me know my dinner reservations for the night. If we needed anything, he was on it! The Elite members only pool was amazing as well as the rooftop Sunset Bar! I can’t believe more people weren’t using either one of those areas. All the bar staff, waitstaff, and housekeeping staff were friendly and smiling. I love how everyone called us family!
The only real bad experience I had was the sales pitch from Expand member services. I was ambushed with someone telling me we would meet up and get a tour of the property and an explanation of all the amenities, but was not aware until it was too late that it was a sales pitch. Next time I go, because I will return, I’m just going to deny them the opportunity. They were nicer than Wyndham vacations sales pitch, I’ll give them that.
Other than that, I highly recommend getting the Elite package and have a great time!

Partner

8/10

Excellent

20 Jul 2026

Lev

Nice facility

Family

10/10

Exceptional

20 Jul 2026

Melissa

This is a very good resort. We had a butler Jorge that got us everything we asked for. He was awesome. We had a great time.

Family

8/10

Excellent

20 Jul 2026

Brittany

This was my second time staying at the resort. Loved getting the swim out room. The only complaints I'd have is the buffet food is not good at all, and if you don't make reservations in advanced its your only option. They have a sports bar but the food was also not good. If you don't want to buy a time share.. the staff will tell you you've ruined their day and that they will be fired since you didn't buy one, along with an extra 10 minutes of walking with you and shaming you. When you spend thousands to be there, I'd expect them to be a little less rude. We had to save for this. But the other staff members were amazing at the restaurants and by the pools.

Partner

10/10

Exceptional

20 Jul 2026

Amberly

It was very clean, the drinks were good, the food at Dominican night event, at the buffet, sport bar and steakhouse was good. The room looks like a legit suite and very aesthetically pleasing.

Family

10/10

Exceptional

20 Jul 2026

Melissa

Resort was immaculate. We were checked in quickly and immediately assigned a butler who helped us throughout the vacation with all reservations and questions.

Partner

8/10

Excellent

20 Jul 2026

Kevin

The Serenade is a nice smaller adult only resort. The staff at the restaurants and bars were great. This is not a 5 star resort, but it doesn't need to be. We would recommend it to others.

Family

6/10

Pleasant

20 Jul 2026

Shayla

-Food: You won't starve, but you certainly won't be wow'd. It was a lot of very odd pairings, slim pickings and not very tasty. The sports bar is one of the best options on the resort, steak house was just okay. Make reservations as soon as you get there for certain restaurants.
-Customer Service: Little to none. Welcome drink was good/refreshing. At check-in i was being upsold to by additional packages add-ons instead of being provided with useful information about the resort like the cards needed to get towels, the app etc.
-Housekeeping: Was overall very good, checked periodically if we needed additional towels, etc. Knocked early though, and our room didn't have a do not disturb sign.
-Beach: Visited in July so high moss season, and it was pretty bad. The resort seemed to maintain it, but could have done a lot better.

Overall just an okay resort, food/culinary needs a complete redo, maybe outsourced.. Swim out pool was nice very well kept. I never received my birthday door slash, after requesting prior to booking. The app listed restaurant times weren't correct/misleading at times we didn't know what was open. Also the resort credits are discounts toward an item (so not very useful).

Friends

6/10

Pleasant

20 Jul 2026

Jose

Si quieres descansar y relajarte este es el hotel pero si se gustan las actividades el familiar esta mejor,el servicio del buffet no fue el mejor

Partner

8/10

Excellent

19 Jul 2026

Debanie

We had a great stay. The beach was a little disappointing but nothing the resort could control. The steak house was super disappointing and we had three couples get up and walk out around us before they got all their food. The staff was super friendly and helpful and the pools were great. We would definitely go again.

Partner

10/10

Exceptional

19 Jul 2026

Angelica

EVERYTHING was excellent. The staff was super friendly and attentive. Omar, the bartender of swim bar was excellent. Clean room and very comfortable. The food siper good.

8/10

Excellent

19 Jul 2026

Imane

Everyone was great property was great food was basic and the ocean was not clear during this of year but the staff tried to clean the seaweed but overall great resort

6/10

Pleasant

19 Jul 2026

Stephanie

Unable to use all amenities as certain areas were for elite members only. Room cleaning often occurred late in the afternoon when we were done at the pool/ beach and just wanted to go into a cleaned room to relax. Buffett food was mediocre. Resort had stench of rotting seaweed due to time of year and the seaweed washing ashore. Most staff were very friendly and helpful. Resort is beautiful.

Partner

10/10

Exceptional

19 Jul 2026

Erin

Fun resort with good food & amenities, Beautiful beach and pleasant staff.

Partner

8/10

Excellent

19 Jul 2026

Timothy

The property itself is nice, not perfect aesthetically but given the environmental conditions it is located in nice. There is staff working every day to maintain it. All staff we interacted with were very nice and helpful to the extent they could be. The area it fell short for us was the Ala carte dinner restaurants. A couple of them we ate at were very good but others simply were less than we hoped for and expected.

Family

10/10

Exceptional

18 Jul 2026

Binta

I loved my stay here!! I would definitely come back. My room was very clean when I first came, And house keeping comes to clean it daily. The staff were very kind and helpful. The food was decent. I felt very safe here I went solo. The pools are very relaxing and spacious. 10/10 would recommend staying here.

Self

10/10

Exceptional

18 Jul 2026

John

Beautiful place. Staff was really great. Absolutely loved it

Friends

8/10

Excellent

18 Jul 2026

Hanny

Food options were good

Family

8/10

Excellent

18 Jul 2026

Raquel

Waking up to an ocean view at Serenade All Suites was everything I hoped for and more! 🌊☀️ The room was modern, spotless, and incredibly comfortable, but the highlight was stepping onto the balcony each morning to take in the breathtaking turquoise water. It was the perfect place to relax with a cup of coffee, unwind after a day in the sun, and watch the beautiful Caribbean views. If you're looking for a peaceful getaway with stunning scenery, I highly recommend booking an ocean view room—you won't regret it! 💙🏝️
A huge shoutout to the incredible staff at Serenade All Suites! 👏 From the moment we arrived, everyone made us feel welcomed and genuinely cared for. The service was friendly, attentive, and always delivered with a smile.

Special recognition goes to Robelin, Omar and Dauris—you guys are absolute rockstars! ⭐️⭐️⭐️⭐️⭐️ Your positive energy, professionalism, and outstanding customer service made our vacation even more memorable. You all went above and beyond to make sure we had an amazing experience, and it definitely did not go unnoticed.

Thank you for making our stay so special. We can't wait to come back! ❤️🏝️

Family

6/10

Pleasant

17 Jul 2026

Jessika Jeakency

The resort is beautiful, and the pool bar staff were friendly and made great cocktails. However, cleanliness needs improvement. I had to change rooms three times due to a broken door and then not receiving the two beds I requested. Check-in was delayed because I was asked to wait for repairs instead of being given another room. We also had issues with dirty towels and housekeeping. Overall, a good stay, but the service and cleanliness need work.

Friends

8/10

Excellent

17 Jul 2026

Richard

Elite package is not worth the cost. Families that pay for Preferred status have access to the rooftop bar/infinity pool. They bring their kids up there and now your adult only stay has kids running amuck. Would be better if it were adult only, then you can relax and take in the view from the rooftop pool.

The elite side pool is quiet, yet lacked attendants for towels/drinks. You’re better off at the pool closer to the La Palapa outdoor lounge, without Elite status. Or the larger swim up bar/pool.

Our butler was MIA first day, but made up for it with extra Champaign and Chocolate covered strawberries while we were in our hot tub.
Time of year makes all the difference for a sparkling clear beach water experience. In Mid July, the water was yellow and full of seaweed.

A positive is there are much fewer guests, you can get a table at any restaurant, and staff is more eager to serve you.

Partner

10/10

Exceptional

17 Jul 2026

Maya

Amazing resort! Food was delicious and drinks at the lobby bar were the best!

10/10

Exceptional

17 Jul 2026

Tatiana

Swim-up bars were amazing. Buffet food was good mostly on the family side. Overall everything was amazing. The only downside was the stuff didn't provide much information.

Partner

10/10

Exceptional

16 Jul 2026

Courtney

.

Friends

10/10

Exceptional

16 Jul 2026

Juan Manuel

Everything was good and clean

10/10

Exceptional

16 Jul 2026

Aiden Gaell

Jorge has great customer service. Made us feel like home. He checked in every morning with us and did reservations for all the restaurants.

Partner

8/10

Excellent

16 Jul 2026

Caleb J

Swim up bar bartender Tomas was fun and very personable. Had a great time

Family

8/10

Excellent

15 Jul 2026

Dinia

My family and I came back to this hotel for the second time this year. Having been there last year, we were able to notice a few things, and not for the better. Don't get me wrong, the hotel is still very nice and well maintained. My message is mostly for management. I think the staff is still AMAZING, we truly had a great time and enjoyed every second of our vacation. However,...

- Elevator was broken, at least the one next to our room which was on the second floor. So, we had to use stairs every time. It's okay for us but for a handicapped person might be impossible to do.

- Our room door broke on the second day [latch would not close, the hinge was loose], and we had to sleep with the door unlocked as the issue was not resolved. I had to put a chair behind the door as I could not fall asleep. Eventually, nothing happened but it was uncomfortable. It got fixed eventually.

-The restaurants are extremely hot; the air is bad and really hot inside.

I just wish management would take care of these issues before it becomes a bigger problem, the hotel is really nice. New Serenade Hotel just opened next door. I am sure is beautiful but so is this existing location.

Havind said that I also want to mention again that the staff is AMAZING, the FOOD is GREAT, and the rooms are really big, spacious and cold, which is what matters indeed.

We saw some waiters for the second time this time, SUSANA, Gracias por todo!

Family

10/10

Exceptional

15 Jul 2026

Tahja

Hotel was create tour guides were helpful and did a awesome job.

Partner

10/10

Exceptional

15 Jul 2026

Izabella

Serenade adults only was 100% worth it, also I think it’s worth investing in the elite service ! Everything was 10/10 food, staff and service were immaculate! Will definitely be going again !

Jorge A in particular was amazing !!!!!!

Family

2/10

Poor

15 Jul 2026

Yunier

Cucarachas en el buffe

Partner

4/10

Poor

15 Jul 2026

Kenny

I'm writing to share some feedback about a recent stay, and unfortunately it's not positive. What was supposed to be a relaxing visit was ruined by a timeshare sales pitch that lasted well over an hour.

We were told we'd simply be shown around the rest of the property, but that turned out to be misleading. Before we knew it, we were sitting in an office with a salesperson who would not take no for an answer, no matter how many times we tried to end the conversation. We tried repeatedly to leave, and it was made to feel impossible. It wasn't until I had to be firm and assertive that we were finally allowed to go.

This kind of high-pressure, deceptive sales tactic should not be happening to guests, and it completely overshadowed the rest of our stay. I will not be returning to this property, and I can't recommend it to anyone until this practice is stopped or, at the very least, handled honestly and with respect for guests who say no.

I hope this feedback is taken seriously, because it's the kind of experience that will keep guests from coming back.

10/10

Exceptional

15 Jul 2026

Ojani

This is my second time coming to serenade all suites adults only and there is reasons for me returning here. It is a good place to go to for amazing food and drinks as well as the vibes all around. From breakfast to lunch to the dinner options, there is plenty of options for everyone including vegetarians! The drinks were amazing shout out to the staff as well because they’re very involved with the audience and they’re always checking up on you. I have the luxury of speaking Spanish and being Dominican and of course that’s a slight benefit for me but I saw others that aren’t Spanish speaking or Dominican getting treated well and being taken care of just as much as me. The pools were good and the main pool is where the activities happen but the side pools were very chill not too busy so that’s were I was relaxing at most the time. The beach was just fine and had shallow water but it had some seaweed, not too much but enough for me not to really wanna get in because I didn’t have my water shoes but also because I love beach waves. The restaurants were all amazing, front desk staff was amazing, everyone was friendly. Im a very generous tipper being that we’re already in an all inclusive resort, but I know that my country is not very advanced still yet so I like to look out for my people and tip them for every accommodation. Shout out to Cruz Maria from guest services, Pedro from the vip check in, Melvyn from the front desk, Santo from my private dinner, and the whole staff!

Partner

10/10

Exceptional

14 Jul 2026

Carlos

Great customer service

Family

2/10

Poor

14 Jul 2026

Noemy

I would like to report urgent maintenance issues regarding the guest room doors and overall humidity levels. The doors are constructed from moisture-absorbent material that swells, leaving them jammed and inoperable. This has required constant intervention from maintenance staff to assist guests, and the doors themselves are in a state of disrepair. Furthermore, the humidity is so excessive that the floors remain perpetually wet, creating a safety hazard. This situation is unacceptable and requires immediate attention

Family

10/10

Exceptional

14 Jul 2026

Abdier

Very good experience.

Partner

10/10

Exceptional

14 Jul 2026

Elizabeth Colon

El trato desde que llegamos hasta nuestro último minuto fue increíble

Partner

6/10

Pleasant

14 Jul 2026

Sara

The room had many items broken and missing. We ended up in the wrong room and they kept us there but never changed the name. We were charged for excursions we didn't do.

Family

6/10

Pleasant

13 Jul 2026

Thomas Leroy

For 3 days in a row we had to ask for wash cloths, one day multiple times before we finally got some. One day we were left with wet towels folded up as if they were clean but not dry. The sliding door to the patio did not lock. At check in, we weren’t give cards to get pool towels. Finally on the third day we got towel cards. The pool are and serving staff were great. Rules posted included no smoking and personal speakers use, but the rules were not enforced. If you’re not going to enforce the rules, take the signs down. We were not informed you needed reservations for dinner or if there was an app to use for the facility. We stumbled on that on our own. The beach was nice but sargassum was an issue at no fault to the resort. We definitely enjoyed the Asian ala cart, sushi, and teppanyaki restaurants. The others were subpar. Posted entertainment did not always share location of the evening entertainment. If you have the option, choose another resort.

Family

10/10

Exceptional

13 Jul 2026

Myles

I had so much fun! Recommend the Spa! They also have plenty of amenities! Food was excellent!

Partner

10/10

Exceptional

13 Jul 2026

Lissette

La comida estaba deliciosa en todos los restaurantes

Friends

6/10

Pleasant

13 Jul 2026

Shemika

The front desk was no help. I attempted to get an upgraded room but was quoted 2 different prices, $1177-$1300 and they didn’t honor the lower price. They never told us about any amenities or the restaurants. We didn’t know that reservations were needed for all restaurants except the buffet so we were stuck eating the same foods every day. There was no entertainment on site. We were literally begging for hand towels. Pretty hotel but that’s it.

Friends

10/10

Exceptional

12 Jul 2026

Roberto Rodriguez

Nos encantó todo. El cuarto amplio. El staff cariñoso y respetuoso. La comida excelente. El área de la piscina bien cuidada relax y divertida.

Partner

4/10

Poor

12 Jul 2026

Irene

Our stay at the Serenade Adult side from June 3-11, 2026 was less than expected. I have to say the staff was super inviting and helpful. Unfortunately we had different incidents where we had roaches in our room, we saw some in the gym, the food serving areas (buffet) and the signature restaurant (hibachi). Very disheartening and cleanliness is an absolute must on vacation. Again staff was great but I would not stay at Serenade again.

Partner

10/10

Exceptional

12 Jul 2026

Bernadette

We stayed in the master suite. Had great views of the pool area, access to the Elite pool and butler service.

Partner

8/10

Excellent

12 Jul 2026

STEPHEN

We traveled as a group of 5 adults in two rooms. Overall, it was an okay 4-star experience, but marked by several frustrating issues.

Check-in & Rooms: The front desk falsely claimed our rooms were adjacent and that one had two queens plus a sofa bed. In reality, they were separated, key cards failed (requiring a lobby trip), and the sofa bed was missing. Their only solution was moving the 3-adult room to a completely different building.

Maintenance: The second room's AC was broken and terribly humid. A technician failed to fix it on day two. On day three, we requested a room change; instead, a second tech found a duct blockage and finally repaired it so we could sleep.

Beach: Quiet, but the compact sand made volleyball impossible. Heavy, smelly sargassum seaweed choked the water and shoreline across all resorts. The crew worked hard pitchforking it, but swimming and walks were still unpleasant.

Food & Drinks: Pool and beach bars were inconsistent and frequently botched drink orders. Food was repetitive, restaurants regularly ran out of items, and wait times for service were extremely long.

An acceptable stay, but the resort has significant room for improvement.

Friends

6/10

Pleasant

12 Jul 2026

Flower

Overall clean room resort was beautiful the food not so good

Friends

8/10

Excellent

12 Jul 2026

Mathieu

Bon restaurants, beau site, immeuble à besoin de réparation déjà. Le personnel était parfois excellent, d’autres avaient beaucoup de difficulté à sourire, on semblait être un désagrément pour eux!

Partner

4/10

Poor

12 Jul 2026

Pranaya

I was very disappointed with my stay and expected a much higher standard. The condition of the room was unacceptable from the moment I arrived. The room door and surrounding areas were covered with numerous patches and repairs, giving the impression that the property has not been properly maintained. Instead of feeling like a well-kept resort, the room looked worn down and neglected.

Housekeeping was another major issue. The room was not cleaned to an acceptable standard, and it often felt as though only the bare minimum was done. Basic cleanliness was lacking, making it difficult to relax and enjoy the stay. For a resort that promotes itself as a quality destination, this level of housekeeping was very disappointing.

The food was, unfortunately, one of the biggest letdowns. At several of the restaurants, many dishes were served cold when they should have been hot. Most of the items tasted as though they had been sitting out for an extended period before being served. The food lacked freshness, and meals often felt stale rather than freshly prepared. This was consistent enough that it became a concern rather than an isolated incident.

Overall, the combination of poorly maintained rooms, inadequate housekeeping, and consistently cold, stale food significantly affected my experience. There is clear room for improvement in maintenance, cleanliness, and food quality. Based on my stay, I would not recommend this resort unless these issues are addressed.

Self

10/10

Exceptional

12 Jul 2026

Matthew

Resort was clean, employees were friendly and we had a great time

Partner

10/10

Exceptional

12 Jul 2026

Jon

We stayed on the Adult side of the resort and it was awesome. Staff were friendly, resort was super clean and the food was good. I would go back again.

Friends

6/10

Pleasant

12 Jul 2026

Daria

It's a new property made out of cardboard, some is very wet, some is ok, some doors don't closes, overall it's quite and sister resort has better food selection

Partner

8/10

Excellent

11 Jul 2026

Rose

The access to the beach, privacy in swim out pool, and restaurants were excellent.

Family

10/10

Exceptional

11 Jul 2026

Karla

The room was cleaned every day! The staff was very attentive and friendly! Overall, a wonderful stay!

Friends

8/10

Excellent

10 Jul 2026

Ricardo

Good hotel

Partner

8/10

Excellent

10 Jul 2026

Ruben

I really enjoyed my stay at the resort, the only problem was getting a reservation for certain restaurants and having to settle on picking others.

Self

4/10

Poor

09 Jul 2026

sarkis

It’s Not a 5 Star resort , food was very poor and limited, nightly entertainment was pathetic , customer service is horrible , do your research before you book at this resort , we were very disappointed and so many people that we talk to. They were very disappointed as well.

Partner

6/10

Pleasant

09 Jul 2026

Enrique Almenares

No entertainment for adults in the all suites area. No good customer service for swimming pool area.

Family

2/10

Poor

09 Jul 2026

Tasneem Alaa

Horrible experience! The food was horrible! I got sick in my stomach for 3 days!the beach is poor looking. The prices over all are ridiculous they’re robbing people off

Partner

8/10

Excellent

09 Jul 2026

Maria

The staff was so attentive and nice. We stayed in a swim up room which was fabulous and convenient for late night swimming. I will definitely be back soon.

Partner

2/10

Poor

09 Jul 2026

yovanna

Very disappointing stay. Our first room became a serious safety issue when we were locked inside for nearly an hour because the door malfunctioned. We repeatedly called the front desk, but no one answered, and we had to call for help from the balcony. We were then moved twice first to another room with a damaged door, and finally to a dirty room with unclean sheets.

The lack of customer service made everything worse. No manager ever apologized or followed up after such a serious incident. The Elite Members team needs better customer service training, and the food was also disappointing. We also heard several other guests complaining about dirty rooms and poor service.

The only bright spots were Pedro at check-in, Gleidys at reception, and Josué the bellman, who were kind and helpful. Unfortunately, their professionalism was overshadowed by an overall experience that fell far below expectations. I would not recommend this resort.

Friends

10/10

Exceptional

08 Jul 2026

Fernando Julian Vega

The best!!!

Partner

10/10

Exceptional

08 Jul 2026

David

Great stay, clean and good food

Partner

6/10

Pleasant

08 Jul 2026

Caitlin

We had a good time here, we went during an off time period so they only had 1-2 of the nicer restaurants open per night. But overall it was a good experience.

Partner

2/10

Poor

08 Jul 2026

christina

It’s definitely not five star resort food was terrible. The buffet and the restaurants were very poor. No nightly life,got locked out of the room. Three times., the bathroom pipe burst flooded the entire room. no snacks during the day you have to wait for lunch or dinner time overall very very disappointed and it was not just us. Everybody was complaining. I don’t think we’ll ever come back here again.

Partner

10/10

Exceptional

08 Jul 2026

Pamela

Clean room and overall great stay

Friends

6/10

Pleasant

08 Jul 2026

Thomas Anthony

The property was beautiful and very clean. The staff was definitely not what I was expecting or used to. We did have a couple of wonderful staff members. The Butler Christian was amazing. We had a great waiter named Carlos and another great waiter named Adonis, but that was about it. Everyone else look like they hated their job and was miserable being there.

Family

10/10

Exceptional

07 Jul 2026

Ivonne Haro

Mucha limpieza y un personal muy profesional , atento y amable

Partner

6/10

Pleasant

07 Jul 2026

Gregoria

Not what we expected staff not friendly at night kind of Boring only the Micheal Jackson show was Awesome no 10 on that And food was great .

Family

10/10

Exceptional

07 Jul 2026

Maurice

Food was great , staff was great

2/10

Poor

07 Jul 2026

Rem Javier

Worst Vacation Experience in Over 20 Trips to the Dominican Republic

I have visited the Dominican Republic more than 20 times, and unfortunately this was, by far, the worst vacation experience I’ve ever had.

Our stay at Serenade All Suites Resort Punta Cana started with what was presented as a room upgrade. However, the “upgraded” room (2314) had a back door that would not lock properly, creating a security concern, and the in-room safe was also not working. These issues were reported on the first day.

On the second day, we learned that the specialty restaurants operate on alternating days (open one day, closed the next). Unfortunately, no one explained this at check-in, and by the time we found out, we were unable to make dinner reservations.

The third day was even more frustrating. The power went out in our room for approximately an hour and a half, and later that evening, around 8:00 p.m., the electricity failed again. After waiting for a solution and attending the nightly show, we were finally moved to another room around 11:00 p.m. because the problem in room 2314 could not be fixed.

To make matters worse, on our departure day, while traveling from the hotel to the Punta Cana airport with Destination Services, our bus was rear-ended. Thankfully no one was seriously injured, but it was a frightening experience and an unfortunate way to end our trip.

This vacation was a complete disappointment from beginning to end, do not recomended this hotel for anyone

Family

8/10

Excellent

07 Jul 2026

Lakeisha

The property was nice. Needs some paint in areas. The food was not so good. We had the swim Out room and besides the little lizards out there, we loved the room. However the mosquitoes were ridiculous in the room pool on garden side . There were stray cats that followed you back to your room if you were on the bottom floor. Needs more entertainment options and better food. And everywhere there they harass you to either upgrade or buy something. Very annoying

Partner

10/10

Exceptional

06 Jul 2026

Sugey Cintron

En general todo fue excelente! Es un hotel muy hermoso y ameno. Sin embargo, las facilidades en el área del pasillo hacia las habitaciones están algo deterioradas. La comida resaltó! Todo muy rico.

Partner

6/10

Pleasant

06 Jul 2026

Pedro Luis

I recently spent a week at the Serenade All Suites Adults Only Resort. My experience was a mix of excellent service and areas that definitely need improvement.
The Highlights:
The absolute best part of this resort is the staff. They are incredibly friendly, attentive, and constantly checking on you in every area of the property. A special shout-out goes to the wonderful lady at the coffee shop—she was extremely attentive and went above and beyond, making her service more than excellent! Additionally, the pool and beach areas are beautiful, very well-maintained, and highly enjoyable. The entertainment team also did a fantastic job keeping everyone engaged with great activities.
Areas for Improvement:
The Rooms & Maintenance: The rooms are in desperate need of an upgrade. It is noticeable that low-quality materials were used during construction; the doors and walls were chipped/peeling, and our shower drain was clogged. General maintenance needs to be stepped up. Furthermore, the towels are old and sometimes even torn—they urgently need to be replaced with new ones.
Dining & Food Safety: While the restaurants offer a good variety of gastronomic options, the buffet during lunch had some issues with temperature control. The soups were always served cold, and the ice cream was completely melted. This is a critical point that management needs to address, as it directly relates to food handling and safety.

Family

10/10

Exceptional

06 Jul 2026

Diana

Una experiencia muy buena

Partner

2/10

Poor

06 Jul 2026

Christine

don’t come here food is bad, room service bad can’t book any restaurants always closed.. no night late food station…

wifi signal is terrible

Friends

8/10

Excellent

06 Jul 2026

Andee Marisol

Clean room. Quick staff when asked for a cleaning. Pools were clean. Nice variety of entertainment. If you wanted to relax there was an entire quiet pool.

Partner

10/10

Exceptional

05 Jul 2026

Jonathan Yuen Fung

The dining and beverages for an all inclusive is above and beyond expectations. Very great service and friendly staff. The adults only side is very peaceful and serene while we were also able to access the family side for activities and amenities.

Friends

8/10

Excellent

05 Jul 2026

Maria Esther

The staff was amazing and out main reason for visiting again but the food was lacking this time around and there was not much entertainment.

Family

2/10

Poor

05 Jul 2026

Natasha

Staff is unhelpful and rude. Everything on the resort closes at 10pm for ADULTS! But the children’s side had everything until 2am. Got food poisoning from the food being undercooked (multiple times at that). Paid for a swim out cause it was cheap & the elite lounge tried to sale me add ons which were listed as included. They did NOTHING to celebrate my birthday because I didn’t buy anything extra while there. Then my partners wrist band did not work after going to get it rescanned 5 times, they tried to charge us at check out for the missing band even tho it did not work! They are scammers, go to Liv Aqua Resort I’ve been to DR before (Thank God) or they would have made me hate DR. Yall will get what u pay for which is BS, the cheap swim up is not worth it yall. Trust. Oh & we had small bites on us pretty sure it was ants cause we checked for bed bugs. Plus they do not let u take food out of the buffet (only resort that has done that), room service only had 3 things which was nasty & contradicted the not bringing food to your room ridiculous rule! u need a reservation to eat at ALL of their restaurants which is usually booked out. This resort was a joke with disgusting food, horrible service & nasty rooms. Would NEVER recommend to someone I like.

Partner

6/10

Pleasant

05 Jul 2026

Steffany

If you don’t speak Spanish it is very hard to communicate with certain staff members. They will just look at you and not try to help you. There is no full body mirror in the room which would be helpful. Food selections are not the best. Fruit in the buffet looked out of temp and not good most days. Sushi was also out of temp at the sushi restaurant. Had high expectations for the steakhouse but it was very underwhelming and disappointing.
I was very happy with the cleaning staff.
I would not stay here again and didn’t have a terrible time but there is probably a better choice.

Partner

10/10

Exceptional

05 Jul 2026

Joel

The staff the cleaning pool, all super good very nice!!!

The only thing in dislike is that

10/10

Exceptional

05 Jul 2026

Gina

Serenade all suites- adults only was beautiful and exactly as described. Everything was clean, entertainment was fun, plenty of loungers, food was good and the staff were friendly. Ruth at the lobby bar was a gem and we looked forward to seeing her each night. Our butler, Agapito, was kind and helpful. Though a butler service is not really necessary. Seaweed season is a real thing so if that’s important to you check that out before you travel. The beach is beautiful too. We would definitely stay here again.

Friends

10/10

Exceptional

05 Jul 2026

Jose

Good

Family

8/10

Excellent

05 Jul 2026

Delilah Allison

The food was not good. A little too heavy and greasy

Self

10/10

Exceptional

04 Jul 2026

Yoandra

El restaurant de sushi ,tienen 3 en uno tubinos un pesimo servicio ,a pesar q la comida estubo buena ,pero algunos de sis empleados no son para nada professionals

Family

8/10

Excellent

04 Jul 2026

Morireoluwa

Good experience generally. Awful room service system though.

Self

10/10

Exceptional

04 Jul 2026

Steve

Every thing