Name: Serenade Punta Cana Beach & Spa Resort
Address: Playa Cabeza de Toro Beach, Punta Cana, 23000, DO

Serenade Punta Cana Beach & Spa Resort

Punta Cana · Dominican Republic

Playa Cabeza de Toro BeachView location

100 reviews shown

10/10

Exceptional

17 Jul 2026

Norma Iris Quintana

Todo estuvo muy bien

Family

8/10

Excellent

17 Jul 2026

Frances Eugenia Hurtado

Stay was good

Family_with_children

4/10

Poor

17 Jul 2026

Julio Roman

Me entregaron la habitación sucia. Sin limpiar.
Luego me cambiaron la habitación. Solicité personal de gerencia por la caja fuerte y tuve que ir en 3 ocasiones.

Realmente, un desastre

Family_with_children

6/10

Pleasant

17 Jul 2026

Yamila

Un poco pequeño el hotel y deteriorado, me quedé dos veces dentro del ascensor y nadie respondió mi llamado , gracias a Dios pude salir en ambas ocasiones. Me tocó subir 4 pisos por escaleras una semana entera. las actividades fue de lo mejorcito que disfruté , las habitaciones estaban 4 de 10 . La comida no estaba mal pero el servicio a las mesas pésimo por falta de empleados. La calidad de la bebida dependía de la propina . Resumiendo que cada vez pago más por menos calidad . Punta cana ya no es la misma !. Oh y sin olvidar que no tenían hielo suficiente!

Family_with_children

2/10

Poor

17 Jul 2026

Julio

Staff was constantly overwhelmed and overworked which caused them to have constant hostile environment and differences in front of the guests when asked for assistance.

Partner

2/10

Poor

17 Jul 2026

Oscar

I would not recommend this resort to anyone. I don't want to generalize the staff, but Romni at the front desk should not be working at any resort. He has no patience for kids, gave us a bad attitude, even at the check out. Some, not all bartenders ignored the kids asking for soda or water at the pool. I guess because the kids were not tipping them. The food was not good either. The beach is by far the ugliest beach in Punta Cana and have have been to many resorts in Punta Cana, never had a bad experience. I think the best thing about this resort was the app you download as soon as you get there to make reservations. We will never go there again.

Family_with_children

6/10

Pleasant

17 Jul 2026

marideyvis

Poco personal para atender

Friends

10/10

Exceptional

17 Jul 2026

jose

The property was beautiful, right on the beach. The staff took care of any issues or needs. Would love to come back

Family_with_children

6/10

Pleasant

17 Jul 2026

Angel

Las facilidades del Hotel estaban limpias y utiles. Sin embargo, a pesar de tener un buffet variado, el sabor de la comida no era muy bueno y el n el baño de la habitación, tenía un olor fuerte a desagüe.

El area de la piscina estaba muy bien y sus facilidades.

Partner

6/10

Pleasant

16 Jul 2026

Jerissa

The staff were a bit rude and the buffet was okay, I suggest to have plans planned outside of the resort because it can be a bit boring

Friends

2/10

Poor

16 Jul 2026

Nicolle

Room was infested with Roaches and nothing was done to further accommodate me throughout my stay. All I was offered was a “Change in bedsheets”, how does that solve a serious roach infestation issue ?

Self

4/10

Poor

16 Jul 2026

Christopher Grant

The service was terrible, with wait staff acting as if you were a bother. This was the worst resort I have ever stayed at. The timeshare representatives constantly bother guests. I would not recommend it at all.

Family_with_children

6/10

Pleasant

16 Jul 2026

Juan

needs better management

Family_with_children

10/10

Exceptional

16 Jul 2026

Oluseyi

Awesome, Clean, Conducive, Relaxing, Lavishing, Outstanding

Friends

4/10

Poor

15 Jul 2026

Migdalia

No sali complacida, solo puedo decir que jamás volvería a ese hotel.. la atención era pésima, los restaurantes a la carta con un menú muy corto, y la calidad de la comida muy mala y a eso agrégale que no tenían aire acondicionado en los restaurantes, un calor donde sea que entrarás, y los pisos son un peligro, lleno de grasas, uno tiene que estar pidiendo desde el agua hasta que te retiren los platos.. y en realidad tengo muchas cosas más para comentar, solo puedo recomendar que vayan a otro lugar, ya Punta Cana no es un buen lugar para ir, las playas son un asco, .

Family

6/10

Pleasant

15 Jul 2026

melissa

La piscine, le service

Family

10/10

Exceptional

15 Jul 2026

nieves

The hotel is generally very good, the staff is 5-star, the food is delicious, I would just like more activities for children and more chairs and loungers at the pools.

Family_with_children

2/10

Poor

15 Jul 2026

Yatnier

El servicio fue deficiente. La atención fue lenta, poco profesional y no resolvió mi problema. No quedé satisfecho con la experiencia. No habia amenities en los baños, el baño de mi habitacion tupido.
La comida con mala calidad. Muy mal servicio en la cafe shop del lobby bar y de el sport bar..
La piscina de mi habiatacion cortaron la hierba de alrrededor y dejaron basura dentro del agua y todos los pies marcados de sucio de fango. Las toallas de la habitacion empercudidas y las de las piscina con mal olor..Una estancia bien desagradable que espero nunca mas volver a vivir en ese lugar. La comida de los restaurantes especialisados fatal y los aires acondicionados no funcionan. En general todo fue muy malo, pero lo mas feo de todo es la actitud y el trato tan horrible de los dependientes. NUNCA volveria a este lugar ni se lo recomendara ni a un enemigo.

Family

10/10

Exceptional

14 Jul 2026

Cristian David

La comida, las bebidas, el trato del personal 10/10, dormitorio confortable.

Family

6/10

Pleasant

14 Jul 2026

Emely

Lo mejor fue el entrenamiento , el resto estuvo aceptable pero no bueno ya que el personal la mayoría no es atento con los clientes le pides agua o algo y hasta se les olvida , las comidas cada día la repetían en ocasiones ponían algo diferente pero todos los días era lo mismo en el desayuno varios días no había bacon y cuando había estaba muy malo las colas en el bufet eran de hasta 20 minutos cada día tanto en el desayuno como en las comidas , la playa muy sucia no se podía entrar y solo un día la limpiaron , en la piscina mientras caminaba por la orilla se rompió un desagüe que entró mi pierna golpeándola y tuve una pequeño corte en la rodilla, cuando lo reporte en recepción solo dijeron que lo reportara para que no le pasara a otras persona, ni se preocuparon por lo que me había sucedido a mí , no volveré a ir a ese hotel ni lo recomendaré , cada persona tiene su punto de vista y opiniones diferentes pero ya he visitado varios hoteles en Punta Cana y nunca me había pasado estas cosas

Family_with_children

8/10

Excellent

14 Jul 2026

Wendy

La habitación se empozaba el agua en la ducha , los espejos corroídos .. en verdad es la segunda vez q lo visitaba y está desmejorado

10/10

Exceptional

13 Jul 2026

Carlos

Everything was great people so nice

Family_with_children

8/10

Excellent

13 Jul 2026

Maria

This resort was clean and well maintained, the selection of food was great but at check in we were not given any information about anything, we had to figure it out ourselves, we where just given a key and that was it!
Other than that the rest of the staff was great, very friendly.

Family

8/10

Excellent

13 Jul 2026

Jose Mauricio

Súper recomendado el hotel, 1A.
Buenas habitaciones, buena comida, buenas instalaciones

Family

2/10

Poor

13 Jul 2026

Renier

Nos robaron $200 de la habitación

Friends

10/10

Exceptional

13 Jul 2026

Carmen Cristina

My first time in a resort loved everything. The food was great the staff the cleaners. Planning on going tu Aruba next year .

Family_with_children

4/10

Poor

13 Jul 2026

Daevon

Staff was great but cleanliness of room was terrible. Had to be transferred to another room. Food was also terrible (buffets)

Partner

10/10

Exceptional

12 Jul 2026

gladys e

Staff was amaizing the hotel is 10 + iwill come back evreything pass my espestecion

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Taelor

Amazing resort

Partner

10/10

Exceptional

12 Jul 2026

victor Ariel

Bonito lugar limpio una atencion agradable

8/10

Excellent

12 Jul 2026

Tania Barbara

Food needs major improvement and nightly entertainment needs improvement as well. The rooms could use a little up keeping. Ours had water stains in the bathroom.

Family_with_children

8/10

Excellent

12 Jul 2026

Carlos Alberto Hernandez

Muy limpia, actividades vareadas,la alimentación excelente

Family_with_children

10/10

Exceptional

12 Jul 2026

Vera

Great overall

10/10

Exceptional

12 Jul 2026

Geosmany Michel Espinosa

I love this hotel, excellent condition, the best

Friends

8/10

Excellent

12 Jul 2026

Waleska

En el buffet deberían tener más variedad y el cercano a la piscina y playa deberían dejar entrar un poco mojados, los restaurantes son buenos y las muchachas del café riquísimo!

Partner

10/10

Exceptional

12 Jul 2026

Arkadiusz

all good

10/10

Exceptional

11 Jul 2026

Derek

Awesome place. When it comes to the availability of food and the diversity and quantity of it, the score is a solid 100%. The beach has beautiful soft sand BUT it is FULL of seaweeds. There was a spot that was fully clear that you could get to, once you pass the seaweeds. If you are going with kids they will be mesmerized by the water parks. Close to airport. Friendly staff. Great water pressure in the room. Large clean rooms. Great balcony. You will have too many options when it comes to food and drinks.

Family_with_children

6/10

Pleasant

11 Jul 2026

Myrell

Its an OK hotel. Not one to comeback.

10/10

Exceptional

11 Jul 2026

Brunilda

Supero mis expectativas, muy buen hotel para disfrutar en familia. La comida fue excelente, la atención también. No tengo quejas sobre la limpieza. TODO ESTUVO EXCELENTE!⭐️⭐️⭐️⭐️⭐️

Family

8/10

Excellent

11 Jul 2026

Erick

I'm giving a four star because of the attention, and the staff in general, but the whole property needs some attention. Specially the buffet area, signs of the meals completely confused, and misinformed, long lines for the use of the griddle, not water on the tables frequently, not even a single salt shaker working fine, cracked glasses, etc. And believe me, I'm not a hater, actually I can say that I'd might consider to comeback if at least a few of this issues were resolved.
The coffee shop, AMAZING
The personal in general whom serves AMAZING.

Family_with_children

10/10

Exceptional

11 Jul 2026

Anaisy

Me encantó el hotel, las personas, la comida y todo demasiado.

Family_with_children

10/10

Exceptional

10 Jul 2026

Damilola

Excellent

8/10

Excellent

10 Jul 2026

Jose

We had an amazing time with our family. The staff was very friendly. Arismailin was extraordinary she made our stay much more pleasant and Maria was full of joy and energy.
Arismailin la mejor 100%

Family_with_children

6/10

Pleasant

10 Jul 2026

Amanda

Pools are very crowded only 2 on family side , more room on the beach. Buffet is mediocre , restaurants were much better. Knowing Spanish is helpful with staff communications they struggle with understanding anything else. Only presidente beer if not paying for upgrades. Cockroaches in room and door doesn’t lock form the inside so staff walks in after knocking once

Family

8/10

Excellent

10 Jul 2026

Gilberto

Todo normal para el Precio

Family_with_children

10/10

Exceptional

10 Jul 2026

Omari

Room was clean and staff was great.

Partner

8/10

Excellent

10 Jul 2026

Theone

good

10/10

Exceptional

09 Jul 2026

Eric

Todo excelente condiciones el trato de lo mejor 200% recomendable

Family_with_children

10/10

Exceptional

09 Jul 2026

Lidia

me encanto el hotel, limpio y una atencion 10/10 , el
personal de animacion expectacular, lo que si debe mejorar es la comida en el bufet

Friends

10/10

Exceptional

09 Jul 2026

JOSELITO DARCA

Our room was clean daily and the staff are very trustworthy. The pools are also clean and the seashore too. The staff are also very respectful and helpful. We are definitely coming back for our next vacation. This place is highly recommended for families with kids.

Family

10/10

Exceptional

09 Jul 2026

Isabelle

Plage magnifique

Family

10/10

Exceptional

09 Jul 2026

Yadira Marie Robled

La experiencia 20/10 muy encantada con todo

Family_with_children

10/10

Exceptional

09 Jul 2026

Baratu

The response time from the staff was really great, they attend to every need in a swift manner. We all enjoyed our stay at the resort.

Family_with_children

10/10

Exceptional

09 Jul 2026

Kacper

Great place to stay with family

Family_with_children

8/10

Excellent

09 Jul 2026

Janet

Great staff always had activity going on

Self

2/10

Poor

09 Jul 2026

Maria

I booked a 7-night stay in the pool room, but upon arrival the room smelled terrible and looked like it hadn’t been properly prepared. The sofa bed mattress for my daughter was covered in stains and there were no sheets. The TV also didn’t work.

While we were changing clothes to go report these issues, a maintenance employee opened our room without knocking while we were completely undressed. It was an embarrassing and unacceptable experience.

Although we were moved to another room, the hotel itself was disappointing and in need of major updates. On our first day, we ordered pizza from the Snack Bar, and it was completely raw and inedible. There was no air conditioning and flies everywhere.

Because of all these issues, I asked to cancel the remaining nights and move to another hotel. The front desk told me they would coordinate the refund with Expedia after checkout. I checked out early, paid for another hotel, but later Expedia informed me that the hotel refused to issue a refund. They ignored messages, hung up during attempts to speak with management, and kept the money for the unused nights.

This was one of the worst hotel experiences I’ve ever had. Poor customer service, lack of professionalism, and no accountability. I would never recommend this hotel. I am still waiting for a response to my messages. They took my money for services I never received. This was one of the worst hotel experiences I’ve ever had. I would never recommend this hotel.

Family_with_children

6/10

Pleasant

09 Jul 2026

Marcos

Me gustó la habitación y no me gustó la comida deben mejorar un poco

Partner

10/10

Exceptional

08 Jul 2026

Yaniliz

En la barra principal el Sr. Lorenzo y Wilfredo nos dieron un excelente servicio fueron los mejores.
En el Buffet el Sr. Esteban fue el mejor mesero de todos excelente servicio nos vemos pronto.. La familia Bory

Family_with_children

10/10

Exceptional

08 Jul 2026

Valmira

I recommend for families. I would come back again for vacation with my family.

Family_with_children

2/10

Poor

08 Jul 2026

Gabriela

Horrible experience

Family_with_children

6/10

Pleasant

07 Jul 2026

Leosbel Valdes

El hotel trata de funcionar y muchas personas tartan de dar los mejores servicios, pero si hay una diferencia entre precios y calidad . Creo Que existen mejores lugares con mejores precios , mejor conford, mejor bevida y comida .

Family_with_children

2/10

Poor

07 Jul 2026

Raul

This resort is currently 3 stars not 5.

Family

8/10

Excellent

07 Jul 2026

Mona

We had a nice time here with positives being the food and buffet were great! The cafe was my daily go to and Nathalie there was so sweet! Foot truck burgers delicious. The pools and win out was great! Slides and entrainment was great!

The negative was we found two large cockroaches in our floor level swim out pool and also saw a smaller one crawling at the steakhouse. The spa experience was nice but hair was collected around the tiles rim in the cold plunge. The beach completely filled with seaweed as June to October is peak time for the seaweed but wish they did a better job to clean up. In addition, the membership people are pushy and make you feel very uncomfortable.

Overall I guess for the price it was a good stay however we would not return.

Family_with_children

10/10

Exceptional

07 Jul 2026

Noelia

Nice

Family_with_children

8/10

Excellent

06 Jul 2026

Jacqueline

No llevar muchos motetes

Partner

10/10

Exceptional

06 Jul 2026

Randolph

Loved the

4/10

Poor

06 Jul 2026

doris

The resort was average but the food was on the lower end of quality. The beach was nice and the swim up pool option is well worth it.

Partner

6/10

Pleasant

06 Jul 2026

Carmen

El Hotel está muy bonito, pero debería haber más música en todas las áreas. La atención del personal muy buena.

Family_with_children

8/10

Excellent

06 Jul 2026

William

Family

6/10

Pleasant

06 Jul 2026

Sasha

We recently stayed at this resort with our young son. While we enjoyed some aspects of our stay, several things were disappointing compared to other resorts.
Before arrival, I emailed and called multiple times requesting early check-in and a room near our friends. No one responded for over a week. Although they eventually accommodated the room location, we still waited until 4:00 PM to check in. The wait was understandable—the lack of communication was not.
Guest services were also limited. There is no 24-hour room service, and the resort couldn't arrange a simple birthday surprise with a cake or flowers. Another member of our group finally reached someone by phone, but the flowers arrived two days after the birthday.
We also missed having bottled sparkling water. The resort only offered sparkling water from the bar soda gun, so we had to refill empty bottles ourselves, which was inconvenient.
The biggest disappointment was the Kids Club. It felt unorganized and lacked engaging activities. \"Arts and crafts\" consisted of paper and colored pencils, and throughout the week we never saw exciting programs or themed activities. At other resorts, our son couldn't wait to go back each day. Here, it hardly felt like there was a Kids Club at all.
The staff was friendly, but better communication, improved guest services, bottled sparkling water, and a more engaging Kids Club would greatly improve the overall experience.

Family_with_children

8/10

Excellent

06 Jul 2026

Jodi

The property itself was beautiful & clean. The staff were nice and fun. The food was not so great. Enjoyed the Italian restaurant.

Friends

6/10

Pleasant

06 Jul 2026

Nikita

Well first I didn't get a full tour of the resort. I think the focus was the presentation of purchasing through Xpando which felt like a ambush at breakfast. The representative was cool but it seem as Everyone with business attire was so polite but that's because they seem to be trying to sell something. Reservations bookings were horrible the help desk did try to help, everything seemed to be booked as soon as we got there. My partner and I ended up catching food poisoning the third day from all day excursion that was not the best experience. From the hustled $80 body massage that wasn't even 10min and I repeatedly stated I would do the $60 but after a few butt slaps and calling me \"stripper booty\" he kept telling my partner it was $80 and the warm water or the soft drinks that the dang on bees just loved which created a rushed lunch. We were left on a island for 3hrs later that night. I started getting sick..needless to say that ruin the other 3 nights of stay. I told the front desk the next day. We were too weak to walk or go anywhere. I couldn't get in contact with room service so I had to call the front desk for that as well. The resort itself wasn't as bad and housekeeping will walk right in too after one knock. This was my second time in the Dominican Republic. I will go back but will be way more cautious and book an adult only resort next time.

Partner

10/10

Exceptional

05 Jul 2026

Altagracia

everything was excellent

Family

6/10

Pleasant

05 Jul 2026

SANDRA

If you’re looking for budget and not doing much but get in the pool and entertainment , this is the spot for you. The beach was not good this July 1st-5th trip. Food was definitely subpar, most days not sure if bacon was a hot item but there were none when we’ve gone to the buffet 4 days out the 5 we’ve been there for breakfast. Booking dinner seems to always be unavailable but never packed in the restaurants itself. Also note while most resorts have room service, this one is done by 9pm and not many options also. You can’t bring any food out of the restaurant/buffet to your room. That was the biggest negative for us.

Family_with_children

6/10

Pleasant

05 Jul 2026

Wilfredo

El restaurante cute fue extraordinario y me gustó el trato de halgunos meseros en el restaurante de mariscos muy despistados pedimos unas cert no llegaron nunca a nuestra mesay el menú de mariscos pedimos unos platos y no tenían disposable el marisco que pedimos el pulpo Lala persona de limpieza mi cuarto fue imprudente en sus comentarios cuando habría la puerta y nosotros estábamos en el cuarto comentaba mira si todavía no se han ido comentario que no me agradó En la última piscina cerca de la playa no había actividad es de entretenimiento solo música Estuve 3 días visitando la resección para que me llevaran un stimer o plancha de vapor para el cuarto y después fue que la llevaron cuando ya estaba molesta en el buffet le hace falta variedad de comida

Friends

10/10

Exceptional

05 Jul 2026

Venancio

The room was very clean. But the best part of my stay was the staff. Especially Maria from by the poolside.

Friends

10/10

Exceptional

05 Jul 2026

Zaira Ivelisse

Un lugar espectacular lo mas que nos gustó es la habitación con piscina
Pero todo estaba encantador

Partner

4/10

Poor

04 Jul 2026

Carolyn L Jones

I was not treated well at bars or restaurants as a single black female traveler

Self

8/10

Excellent

04 Jul 2026

Sully

Staff was more than great, Johnny was the best! Beach & Pool amazing. Food wasnt the best though.

Partner

8/10

Excellent

04 Jul 2026

Angel Luis Quinones

Staff

Family

10/10

Exceptional

04 Jul 2026

Talisha

Lived the swim up bar.

Family

8/10

Excellent

03 Jul 2026

Isabel

Clean room staff not very responsive..pool clean..swim up bar staff friendly

Family_with_children

10/10

Exceptional

03 Jul 2026

Elizabeth Pérez

Excelente en todo. Lo recomiendo 100%

Family

10/10

Exceptional

03 Jul 2026

Hassan

Séjour parfait à l'hôtel ! La chambre était impeccable et très confortable. Le personnel a été adorable et de très bon conseil pour visiter les environs. Mention spéciale pour le petit-déjeuner, varié et délicieux.

Family

6/10

Pleasant

03 Jul 2026

Jason

The staff was friendly, and our room was clean when we arrived. Unfortunately, our experience went downhill on the very first day when the shower handle broke off completely. We called maintenance, and during the repair they flooded our entire room, making it uninhabitable.

The resort initially offered us a room in a different building, but that wasn’t a reasonable option since we had a second room next to our children. They then offered us an “upgraded” room in our original building—but expected us to pay an additional fee for it.

That was completely unacceptable. We were forced to move because of damage caused by the resort, not because of anything we did. Charging guests extra after your own maintenance staff floods their room is poor customer service. To make matters worse, no one assisted with moving our belongings—I had to pack and transport all of our luggage myself.

Mistakes happen, but how a resort responds is what matters. In this case, the response fell well short of what I would expect from a resort of this caliber. At a minimum, the room upgrade should have been complimentary, and assistance with relocating should have been provided.

Aside from this incident, the resort itself was nice, the room was clean, and the staff was generally pleasant. However, the way management handled this situation left a negative impression and marred what otherwise could have been a great stay.

Family_with_children

10/10

Exceptional

03 Jul 2026

Gilda

Very good 👍

Family

10/10

Exceptional

02 Jul 2026

Bilbil

Clean room. Friendly stuff

Partner

10/10

Exceptional

02 Jul 2026

Anita

Everything was okay the food was great the drinks were everything staff always on point

Family_with_children

2/10

Poor

02 Jul 2026

Virginia

Had to keep calling for them to deliver water and towel towels. That girl that did my check-in had a horrible attitude!
I was under the impression that the adult only state was booked and it happened to be with families. Kids running everywhere. Room was noisy with kids running up and down the hallways. When having breakfast, the staff kept on having their chats instead of taking care of customers. Had to get up to serve me coffee or my own drinks. I promise to never go to that place again!

Self

10/10

Exceptional

02 Jul 2026

Miriam

Excelente

8/10

Excellent

02 Jul 2026

Rodney

I had a great time i wished they would of had one area were they played american music all of the outside music was in spanish other than that I really enjoyed my stay traveled with family

Family

8/10

Excellent

02 Jul 2026

Lance

This hotel was very nice and easy to walk around. Overall it was great and clean. Room was nice and big for what you got and overall view of the resort was lovely from the 4th floor.

There is some maintenance around the place that is taking place that they need to work on. That is why I say that it is a 4 star and not 5 for this resort. I believe they will need to work on this a bit to bring things up to spec so that when people are looking around that everything is perfect.

As for the buffet, if you want a lot of great options for food, this is the perfect place to go too. It gives you and your family great options to pick from. Everything is good, very helpful people and lots of options to pick from. Morning, mid day and night, all good. One thing that may help is that sometimes the services are also your host, busboy and table cleaner. I belive this slows down the process of having tables ready for the customers right away.

As for the pools, all great. Nice view of the hotel, swim up bars and overall great feel of the place. Need more sitting area so make sure you are ready to find some seats for you and the family.

Beaches were nice. I was there in June so it was seaweed season, so it is not their fault for that. Overall clean beaches, beautiful sand and walk up food truck for burgers and hot dogs. Very busy though. There are people trying to sell you packages, just get it at the resort. Easier and they were great for the family. Monkey trip was perfect.

Family_with_children

10/10

Exceptional

02 Jul 2026

Helen

Staff was very friendly and the rooms were clean, the pool and the waterpark was great!

Family_with_children

8/10

Excellent

01 Jul 2026

benedicta

Family_with_children

10/10

Exceptional

01 Jul 2026

Judith Damarys Quinones

Amabilidad servicio y limpieza comida ricaa

Friends

10/10

Exceptional

01 Jul 2026

SHEILA

Todo

Partner

10/10

Exceptional

30 Jun 2026

Edgardo Vidal Rivera

Todo estuvo bueno

Family

10/10

Exceptional

30 Jun 2026

Charlene

Resort was great, just that the food wasn’t that good needs more different varieties of choices.

Partner

4/10

Poor

30 Jun 2026

Angela

The staff is overly pushy, and don’t understand hospitality etiquette. Overall the views and amenities were great, but wish the staff would have been more professional. Additionally, we forgot to add 2 guests to the reservation, and only added 1 person to the reservation. When we arrived they charged us an additional $500 to add my husband to the reservation.

Partner

10/10

Exceptional

30 Jun 2026

Vanessa

Had a great time at Serenade. Everything was on point, staff was super friendly!

Family