Name: Hyatt Zilara Cap Cana
Address: Blvd. Zona Hotelera, Playa Juanillo, Punta Cana, 23302, DO

10/10

Exceptional

06 Aug 2026

Scott

They were amazing and extremely tentative and kind. Just like you would expect at a 5 star resort

10/10

Exceptional

06 Aug 2026

George W Nesler

AMAZING stay. Would recommend 10000%

10/10

Exceptional

05 Aug 2026

Stanesha

Everything was wonderful.

10/10

Exceptional

05 Aug 2026

Zuleiky

Everything was exceptional, but the beach had too much algae we couldn't get in.

10/10

Exceptional

03 Aug 2026

Emy O Roig

I surprised my husband with a birthday trip to Punta Cana, and this resort exceeded every expectation. From the moment we stepped out of the taxi, we felt genuinely welcomed. The security team, guest services, spa, room and room service, incredible food, relaxing atmosphere, and exceptional hospitality made this one of the best vacations we’ve ever had. We also loved how secluded, peaceful, and safe the resort felt. Everything was spotless, and during our five-day stay, we never experienced loud parties, disruptive guests, or excessive drunken behavior.

The restaurants were outstanding. The Mongolian restaurant was my favorite, and the food by the pool was excellent as well. Having access to Ziva for even more lunch options was a huge bonus. The variety of food available is incredible! The Blind Butcher was such a unique and memorable dining experience. To make the evening even more special, my husband was surprised with a birthday cake and the staff singing “Happy Birthday” to celebrate his birthday. It was such a thoughtful gesture that made the celebration even more meaningful, and we truly appreciated everyone who helped make it happen.

What truly made this trip unforgettable was the staff. Every person we encountered greeted us with a smile and went above and beyond to make our stay special. Although I can’t mention everyone individually, every employee we met was outstanding and genuinely cared about making our experience unforgettable.

The only suggestion

10/10

Exceptional

03 Aug 2026

Erika

Excellent service
Amazing room

10/10

Exceptional

01 Aug 2026

Jose

perfect

10/10

Exceptional

31 Jul 2026

Chad

Excellent amenities

10/10

Exceptional

30 Jul 2026

Helmut

The included drinks where not good

10/10

Exceptional

27 Jul 2026

Obniel

Amazing!!!! One of the best resorts we’ve stayed at. We loved everything about it!

10/10

Exceptional

24 Jul 2026

Claudia

Mejor viaje el mejor hotel

10/10

Exceptional

24 Jul 2026

Travis Lee

Hyatt Cap Cana Zilara is a premium property and the service, staff, hospitality and amenities are outstanding. Shout out to all the staff and management for keeping the property in such a great condition. Great food and drinks at all restaurants and bars we tried just about all of them. Would love to return again.

10/10

Exceptional

23 Jul 2026

Tomas Celso

Great service, good beach conditions, geat pool, great staff, good entertainment, great ambience

10/10

Exceptional

23 Jul 2026

Luis

The best!!

10/10

Exceptional

23 Jul 2026

Lilly

Every single staff member went above and beyond to provide excellent service to help you get whatever you needed. Every corner was immaculately clean in all areas, even the pool bathrooms. Worth Every Penny.

10/10

Exceptional

22 Jul 2026

juan

Personal was excellent, Antony , Ramon and Mariela were excellent

10/10

Exceptional

22 Jul 2026

Jose

Absolutely the best all-inclusive resort I have ever experienced! Hyatt Zilara Cap Cana exceeded every expectation from the moment we arrived until the day we left.

The service was truly world-class. Every staff member went above and beyond to make us feel welcome, and their attention to detail was second to none. The rooms were spotless, spacious, modern, and offered breathtaking views.

The food was outstanding—every restaurant delivered restaurant-quality meals with incredible variety, fresh ingredients, and amazing presentation. The drinks were top-shelf, expertly crafted, and always served with a smile.

The beach is absolutely stunning, with crystal-clear turquoise water and soft white sand. The pools are beautiful, relaxing, and impeccably maintained. There were plenty of activities during the day and great entertainment every evening, while still maintaining a peaceful and luxurious adults-only atmosphere.

From the impeccable cleanliness to the exceptional hospitality, every aspect of this resort was flawless. If you’re looking for luxury, relaxation, incredible dining, and unforgettable service, Hyatt Zilara Cap Cana is the perfect destination. I can’t wait to come back—without a doubt, one of the finest resorts in the Caribbean! Highly recommended!

10/10

Exceptional

20 Jul 2026

Michael Kyle

This property is amazing! Probably the nicest resort on the island, so many restaurants with different themes and food options. An amazing waterpark, pools and beach.,

Partner

10/10

Exceptional

19 Jul 2026

JOANN

Great service all around - dining locations, pool staff, gym staff, bar employees - all top notch. Rooms were clean and well kept and serviced daily.

Family

10/10

Exceptional

14 Jul 2026

Yamaris

Absolutely amazing, from the service to the food to the ambience.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Jose

Very well maintained clean friendly staff always helpful. Beautiful facilities and excellent food.

10/10

Exceptional

14 Jul 2026

Pablo

Beautiful Hotel with very professional Staff. Amazing hospitality and excellent service. To our Room Butler Katherine, Housekeeping Catalina and the rest of the Staff. Thank you,

Family

10/10

Exceptional

14 Jul 2026

Taylor

We had a wonderful stay here. It was beautiful. The pool was great. The staff was amazing. The spa was the best I have ever been to. There was lots of amenities like a gym, many restaurants, water park, multiple pools, and beach access. The food was alright. Brando’s was excellent. There was options to do activities off property, if you are planning on fishing this hotel will not cook your fish you caught so you need to figure out how to send it back or an outside restaurant.

Partner

10/10

Exceptional

13 Jul 2026

Branden

Excellent.

Family_with_children

10/10

Exceptional

13 Jul 2026

XAVIER

Toda la propiedad está muy linda asiada el personal muy agradable muy amable excelente servicio excelente atención la comida muy buena calidad

Partner

10/10

Exceptional

13 Jul 2026

Richard William

This is an excellent hotel for couples, everithing is close by wich I really like, tremendous staff WAO, hands down on service, AAA on food, great quality, restaurants that you dont have to reserve, excellent room, the only thing I would say is to increase the quality on the bevereges (lacking premium brands) for the price you get premium brands, other than that EXCELLENT

Partner

10/10

Exceptional

13 Jul 2026

Mayque

Very good

Partner

10/10

Exceptional

12 Jul 2026

Eric

Loved everything

Partner

10/10

Exceptional

11 Jul 2026

Todd Jason

We had a very enjoyable stay. The resort was beautiful, clean, and well maintained, and our ocean-view room was comfortable with an excellent view. The staff throughout the property were friendly, helpful, and made us feel welcome. We also enjoyed the variety of restaurants, bars, pools, and easy access to the beach. Upgrading the room was expensive, but the additional restaurant access and VIP benefits added value to the experience. The resort was a great place to relax between excursions, and we would recommend it to couples looking for a comfortable, upscale vacation in Punta Cana.

Partner

10/10

Exceptional

10 Jul 2026

Raquel

Destino agradable y relajante. Todo el personal muy servicial.

Family

10/10

Exceptional

09 Jul 2026

Nelson Arro

Best hotel in the Caribbean easy

Partner

10/10

Exceptional

09 Jul 2026

Christopher

Rooms are super clean! Staff is extremely helpful. Pool is amazing. The Martini Bar is fantastic! Can’t go wrong by staying here.

Partner

10/10

Exceptional

09 Jul 2026

Christian Gabriel

Food was extremely good Juan from the pier was the best and Leury from the waves pool bar the best 💪

Partner

10/10

Exceptional

08 Jul 2026

Lourans

Very good service

Friends

10/10

Exceptional

05 Jul 2026

Lucas

Beautiful resort with amazing food, extremely friendly staff, and amazing views. Worth every penny!

8/10

Excellent

03 Jul 2026

Yalda

Excellent customer service and amazing staff. Great restaurants and options. The rooms need improvement!

Partner

10/10

Exceptional

03 Jul 2026

Ann Marie Arboleda

Beautiful resort, everyone who worked there were extremely helpful, kind and professional. The food was great, we ate at the buffet for breakfast which was great. Everything was fresh and delicious. The pools and the beach were nice and clean. My husband and I are planning on going back with our family, we loved it so much. Punta Cana is a beautiful place. Highly recommend.

Family

10/10

Exceptional

02 Jul 2026

Fredy

The service provided was truly outstanding and exceeded all expectations. I was thoroughly impressed with the attention to detail and the friendly demeanor of the staff. Everything was handled efficiently and with a high degree of professionalism. I will certainly be returning for future needs. It was a pleasure to experience such excellent customer care.

Partner

10/10

Exceptional

30 Jun 2026

Riki

Amazing hotel I didn’t want to leave it’s the best hotel ever

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

William M

Didn’t offer water sports

Partner

10/10

Exceptional

28 Jun 2026

Alex emilio Brito

Beautiful resort and incredibly warm staff

Business Family

10/10

Exceptional

28 Jun 2026

Randall

Our stay at Hyatt Zilara Cap Cana was absolutely incredible! From the moment we arrived, the staff made us feel welcomed and went above and beyond to ensure every part of our vacation was perfect. Everyone was genuinely friendly, attentive, and always willing to help with a smile.
The food was outstanding with a great variety of delicious options at every restaurant. Every meal was fresh, flavorful, and beautifully prepared. Whether it was breakfast, lunch, dinner, or snacks, we were impressed every single time.
The resort itself is stunning—immaculately clean, beautifully maintained, and incredibly relaxing. The beach and pools are gorgeous, and there was always something to do or a quiet place to unwind.
If you’re looking for a luxurious, all-inclusive getaway with exceptional service, amazing food, and a beautiful setting, Hyatt Zilara Cap Cana is the perfect choice. We can’t wait to come back!

Partner

10/10

Exceptional

28 Jun 2026

MARIA

Everything and everyone were excellent

Family

8/10

Excellent

27 Jun 2026

Topaz

Overall, we had a very enjoyable stay.

The hotel itself is absolutely beautiful. The views are stunning, the pool is gorgeous and always very clean, and our room was spotless, comfortable, and well maintained.

The food exceeded our expectations. Every restaurant we tried was delicious, with a great variety of options. The quality and flavor of the food were excellent throughout our stay.

We also want to recognize the staff. 99% of the employees were friendly, attentive, and genuinely cared about making sure we were enjoying our vacation.

If you’re looking for a peaceful, quiet, and relaxing getaway, this hotel is an excellent choice, and we would definitely recommend it.

Our only concerns were related to the level of attention from the staff. At times, it felt a bit excessive and even somewhat uncomfortable. On our first day, we saw an employee took a photo of us without asking for our permission. We reported it to Guest Services, and they told us they would look into it and follow up with us. Unfortunately, they didn’t follow up until we mentioned again in our last day.

There were also a couple of situations where we were told something would be done, but it never happened, which was a little disappointing.

Overall, we would absolutely 100% recommend this resort to anyone looking for a calm and relaxing vacation.

Partner

10/10

Exceptional

26 Jun 2026

Hakam

La limpieza la atención del personal

Partner

10/10

Exceptional

24 Jun 2026

Patricia Carolina

Excellent place! Only down fall was the algae on the beach

Partner

10/10

Exceptional

24 Jun 2026

evangelina

we had a butler and he would seek us out on the property to ensurer we were OK.
His name was Martin and he was wonderful. Our room was refreshed daily, which was great.
I booked a swim up room, which was on the first floor. I opened the patio door to a swimming pool with two chaise lounges. it was extremely relaxing. although we shared the pool w the rest pf the first floor guests, I rarely saw anyone else in the pool.
our room was spacious and well appointed and the shower delightful!
there was a number of restaurants and a buffet. the food was good and there were vegan options!
I would recommend this location 100%

Partner

10/10

Exceptional

23 Jun 2026

Manuel

We could not have picked a better resort! The people who worked there were ALL magnificent! Atmosphere and food was amazing & they had entertaining events all throughout the day & night, at night there is singing and dancing ( look for manuel- he is the life of the party & does everything he can to make your trip spectacular!!!!)

Partner

6/10

Pleasant

23 Jun 2026

Lilia

el hotel esta bien , el personal es amable , muchas personas del hotel trabajan para que los huéspedes se sientan realmente bien , sin ser empalagosos, la comida es algo que debe mejorar urgentemente . también en la mañana el personal de limpieza de las habitaciones hace demasiado ruido y hablan y eso se escucha clarito en las habitaciones, aunque el check out es a las 11 am , hay personas que nos gusta dormir y descansar.
lo mas positivo del viaje
iberca Bar del lobby del club muy amable educada y discreta, Adrian el chico que nos llevo a la habitación y nos entrego las maletas al salir , muy amable y educado.

y gracias a Dios nos permitieron late check out hasta la 1pm , porque así pudimos desayunar tranquilos y salir tranquilos

Partner

10/10

Exceptional

22 Jun 2026

JELAN

All staff were amazing especially Leury and Francisco the bartenders at the swip up bar

Partner

10/10

Exceptional

21 Jun 2026

Beth

My husband and I just got back from a fantastic trip! From the moment we arrived at this luxurious hotel, we were treated like royalty. The room was a great size and especially loved the large bathroom and shower. Just wanted to mention a shout out to our pool girl, Dionicia (Didi to us). She was the best and was always there each and every day with a smile on her beautiful face. Also to our activity guy, Alfred. What a great personality and really did his best to gather up people for beach and pool activities. Overall, the place was amazing. So much food to choose from and each of the restaurants were excellent. No complaints here. Would definitely recommend this hotel.

Partner

10/10

Exceptional

21 Jun 2026

Nakiyah

I absolutely LOVED this resort omg! So relaxing and fun!

Family

10/10

Exceptional

21 Jun 2026

Luis

All good. Staff is amazing. Food is great and the overall atmosphere is fantastic

Partner

10/10

Exceptional

15 Jun 2026

Michael Anthony

Nice property, pool and beach area was huge which made to prop

10/10

Exceptional

13 Jun 2026

Zunilda

Everything was perfect. We live nearby in Bavaro and have seen and visited many of the local resorts. This was a special occasion for my wife and daughter and the resort delivered much better than expected and the local status quo!!! The staff is amazing. Everyone is very polite and enjoyable atmosphere. Well done!! We will be back in a few months. 👏👏👏👏👏👏

Family

10/10

Exceptional

10 Jun 2026

Norma

I wish I had been at the Zilara longer than three days! The room was excellent and perfectly clean and the food was amazing. The only thing that I feel could be improved is having more food options for those of us with dairy allergies, especially desserts. Aside from that, my stay was perfect.

Self

10/10

Exceptional

07 Jun 2026

Humberto

Todo muy bien

Partner

10/10

Exceptional

06 Jun 2026

hugh

Excellent, helpful staff, several resturant choices, large property.

Partner

4/10

Poor

02 Jun 2026

Kiara

We have been waiting to come to this resort for over two years and sadly it was very disappointing. The resort itself is absolutely beautiful and very clean. The front desk staff were very welcoming.

Unfortunately we found a dead cockroach in our room as soon as we entered it. There was also a small cockroach that crawled across our table at the Blind Butcher as soon as we sat down. It made us wonder what was in the kitchen. When we told one of the staff members the lady responded by saying \"It's okay\". No it's not okay. At most of the restaurants the waiting staff was unfortunately not good at all. We constantly had to ask for water and silverware. When asking waiters or bartenders for drinks we were given not such nice looks. We also asked for plain hamburgers and hot dogs due to a dairy allergy one day. We were given hot dogs with chilly and cheese all over them and a hamburger with mayo and mushrooms on it. They were not plain. It was very confusing to communicate to the staff members. Lastly, the food was very good but I wouldn't recommend eating any kind of red meat as it did not look or taste like usual red meat.

The pool and lazy river and splash pad were great! We were really hoping to return to this resort but sadly will probably not.

Family_with_children

10/10

Exceptional

02 Jun 2026

Regan

Fantastic stay

Partner

10/10

Exceptional

01 Jun 2026

Kalen

The staff was wonderful—friendly, professional, and incredibly helpful throughout our stay. The facilities are truly five-star, offering everything you could want for a relaxing and enjoyable getaway. From the state-of-the-art gym and amazing fitness classes to the beautiful pool and endless entertainment options, we found something fun to do every day.

We were celebrating our birthdays, and the highlight of our trip was dinner at The Blind Butcher. The food was exceptional, and the overall dining experience, entertainment, and atmosphere made it one of the best birthday celebrations we’ve ever had. It was truly unforgettable!

We highly recommend this resort to anyone looking for a first-class experience. We can’t wait to return soon! ⭐⭐⭐⭐⭐

Partner

10/10

Exceptional

28 May 2026

Carolina

“The room was very clean and comfortable, and the staff was extremely friendly, attentive, and helpful throughout our stay. The pool and spa were both amazing and very well maintained. The location was convenient and the atmosphere felt calm and welcoming. Overall, we had a great experience and would definitely stay here again.

Partner

10/10

Exceptional

25 May 2026

Benjamin Jack

Excellent stay. Staff were very friendly. Buffet was great!

Family

10/10

Exceptional

24 May 2026

Mushfiqur

Clean room. Well trained staff. Longer time for service.

Partner

8/10

Excellent

20 May 2026

Yanet

Estube en el Hyatt Zilara en Mayo del 2026. Voy a decir lo positivo y lo negativo del Hotel. El hotel muy bueno en general, lo tenian bastante limpio y organizado. La calidad de comida fue muy buena. El buffet tenia bastante variedad y carnes buenas como New York steak, picahna, Salmon, Tuna, etc. De los restaurantes el Steakhouse \"Waves\" fue el mejor y el segundo lugar se lo daria al French restaurant. El servicio ha sido el mejor que he visto en todas las veces que he estado en Punta Cana. El personal en geral es muy educado y amable, te tratan 10/10 la verdad. Una de las cosas Negativas fue la playa! estaba llena de sargazo, pero a un punto que el agua estaba color cafe... solo pude banarme 2-3 dias de los 7 que fui lo cual fue muy decepcionante la verdad xq viaje alrededor de 10 horas en avion principalmente por la playa. Pasa una maquina aplastando el sargazo de la arena pero el agua no la limpian por lo que cada dia se ponia peor. Otra cosa negativa fue la animacion en la noche. El zilara no tiene teatro, por lo que las noches son bien aburridas. si quieres ver un show tienes que irte al hotel de al lado que es el Ziva (el cual esta lleno de ninos cuando tu pagastes por un hotel de adultos). Lo tercero negativo fue que el Buffet del Zilara esta cerrado en las noches. Osea que si quieres ir a un buffet en la noche tienes q irte al hotel de al lado (Ziva). Yo andaba con mi mama en una silla de ruedas por lo que eso de estar caminando de aqui pa alla no era lo ideal, y mas

10/10

Exceptional

18 May 2026

shannon

This hotel and staff was nothing short of amazing everyone was so friendly and caring!!!! The food, drinks, pool, and shows were top tier we already can’t wait to return!!!!! The treatment we received made me not want to return home!!!! Treat yourself to this all inclusive resort you won’t be disappointed.

Partner

10/10

Exceptional

14 May 2026

David

Extremely enjoyable experience!
Would definately go back.

10/10

Exceptional

14 May 2026

Natalia

Experiência maravilhosa, destaque especial para todo o staff que é excepcional, além da estrutura.
Único ponto de melhoria é a qualidade dos drinks, são um pouco aguados.

Partner

10/10

Exceptional

10 May 2026

Wanda

Demasiado hermoso y todo excelente, el personal de entrenamiento muy atento

Family

10/10

Exceptional

10 May 2026

Olivia

Hyatt Zilara Cap Cana was a very nice resort. First time there. The staff was friendly just not over the top friendlly like we have seen at other resorts in CanCun. Could be a difference in cultures. I enjoyed the food at the Pier, the hibachi place and the Pesto. Drinks were decent. We had professional pictures taken and they were AMAZING! The beach is why we go to these resorts and it was very clean no seaweed, we loved it. It was a very nice stay. :)

Family

10/10

Exceptional

05 May 2026

Nicole Jessica

The gym was amazing. Pool very clean and nice. Staff super nice and helpful. Food pretty good, lots of options

Family

10/10

Exceptional

04 May 2026

Ana

Wonderful staff, great hotel.

10/10

Exceptional

04 May 2026

limar

Amazing staff, great customer service and clean rooms.

10/10

Exceptional

04 May 2026

Lemuel

We want to thank every single person that made our stay unforgetable starting with the incredible, PATRICIO his service, charisma and smile that delivered beyond expectations thank you! Jose, Pujols, Arisdani at the beach service, amazing 10/10!!! Luis, Leandro, Amado and Carla. All, and many more made this the best all inclusive experience we have had. We will be back!!!

Partner

6/10

Pleasant

03 May 2026

Brenda

Housekeeping not so great

Family

10/10

Exceptional

23 Apr 2026

Katerin

Love this hotel. I can’t count days for come back. Clean areas, nice staff, love the pool and the Spa.

Partner

10/10

Exceptional

22 Apr 2026

Diego

H

10/10

Exceptional

20 Apr 2026

Jonathan

The best

Partner

10/10

Exceptional

14 Apr 2026

Sara Elizabeth

The beach was beautiful and staff pulled my chair and umbrella up to the edge. It was perfect. This is a wonderful resort to relax.

Friends

10/10

Exceptional

13 Apr 2026

Ysmel

Everything was amazing!
Amazing staff and the food was really good considering it was an all inclusive

Partner

10/10

Exceptional

13 Apr 2026

Matthew

Pools were amazing as always and the spa was wonderful. Did two days at the spa

Friends

10/10

Exceptional

12 Apr 2026

Kevin

Well deserving of all the 5 star reviews it has. We spent a week here for our Honeymoon and we’re not disappointed at all. For an all inclusive resort, the food was outstanding! Very clean and well kept, amazing Spa facility and activities daily at resort. We will be back!

Partner

10/10

Exceptional

11 Apr 2026

Brent

Room is just ok, better detail on cleaning. We had the ocean view swim up. $1600 a night is a little steep. The resort however is absolutely amazing. Best staff, great meals, great drinks, beautiful grounds, plenty of stuff to do, beach is unreal and looks fake. Would definitely recommend Hyatt Zilara to anyone. Great place just bring price down a little and it would be the best

Partner

10/10

Exceptional

09 Apr 2026

John

Clean pools

Partner

10/10

Exceptional

09 Apr 2026

Robert

Not one bad thing to say about Hyatt Zilara. From the food to the staff, it was perfect. Property is clean and the staff is super friendly. They always made sure we were enjoying our time. Definitely recommend the Blind Butcher for dinner. A lot of food and entertainment during the dinner. The beach is great and we always found a play to sit. We give Zilara a 10/10!!!! Cant wait to go back. And its very close to the airport

10/10

Exceptional

08 Apr 2026

Melissa

Great hotel with great amenities and spectacular beach. Our room was a master suite and exceeded expectations. Hotel is very modern and very well maintained. Lots of options to eat, drink, enjoy the beach and pool area. Staff was extremely attentive and we were very well taken care of. Im not an all inclusive fan and was concern about being too crowded and finding activities that personally dont enjoy common in this type of hotels but was not the case. Everything was spacious, clean, organized and allowed you to enjoy quietly and peacefully

10/10

Exceptional

06 Apr 2026

Natalie

This was my second time staying here, and honestly, it was even better than the first. I had such a great experience from start to finish.

A huge shoutout to the housekeeping staff, especially the lady who cleaned my room — she was absolutely amazing. Every single day, my room was left spotless, smelling fresh and wonderful, and the bed was always perfectly made. Every time I came back from the beach, someone had already come by to clean and organize everything, which I truly appreciated. Her attention to detail did not go unnoticed.

Also, Axel at the front desk was so helpful and informative. He made the check-in process smooth and welcoming. I had requested an early check-in, and they were kind enough to check me in at 11 AM instead of 3 PM, which was a huge plus since we had a very early flight and arrived at the hotel around 9 AM.

The amenities were 10/10, the food was delicious, and I honestly have no complaints at all. One thing I especially loved was how they had so many food and alcoholic drink events by the pool throughout the day — it made everything so convenient when relaxing poolside because you could just grab something and head right back to your spot.

Overall, I had an amazing stay and will definitely be coming back again. Highly recommend!

Partner

10/10

Exceptional

03 Apr 2026

Tzlil

Excellent resort. Near the airport. Friendly staff. Comfortable room. Great food. Plenty of restaurants and bars. Connected to the other Hyatt with the water park.

10/10

Exceptional

31 Mar 2026

Nanor

The best resort in cap Cana!

Partner

10/10

Exceptional

31 Mar 2026

Michel

Checkin super easy very friendly staff. Cleanness of the room very good. Staff always helpful. Food very good and different options. Clean and organized buffet. The pillow department have to improve but not something dealbreaker

Partner

8/10

Excellent

31 Mar 2026

Johann

Ok

Partner

10/10

Exceptional

29 Mar 2026

Brandon

Everything about this resort is excellent. The pool areas are is huge and have plenty of seating, there are staff everywhere willing to help with anything, the beach is also amazing. There are activities all throughout the day and entertainment every night, the restaurants are fantastic. This resort is modern, clean and beautiful. You can't go wrong staying here.

Partner

10/10

Exceptional

21 Mar 2026

Aajon

The staff was AMAZING!!!! The food and drinks were delicious.

Friends

10/10

Exceptional

18 Mar 2026

Chloe

Beautiful property, excellent service, and amazing food! Fantastic view from our oceanfront view as well

Partner

10/10

Exceptional

17 Mar 2026

Arnold

The best

10/10

Exceptional

16 Mar 2026

DORCAS

Very good

10/10

Exceptional

16 Mar 2026

Dobranyi

Was an excellent experience at Hotel, everything was amazing

10/10

Exceptional

12 Mar 2026

Leonardo

Lo mejor de lo mejor

Partner

10/10

Exceptional

06 Mar 2026

Emma

I absolutely loved this resort. Everything was immaculate and the staff was attentive and friendly. The food was the best food I’ve ever had at any all inclusive I stayed in the past. I would absolutely recommend this hotel and I’m already planing my return. Just book it already and thank me later. 100/10

Partner

6/10

Pleasant

03 Mar 2026

Shirley

Pros: The staff are friendly and kind, and they try to be helpful.

Cons: There was a food safety issue during our stay. The way the hotel handled the food poisoning needs significant improvement. Instead of avoiding responsibility, we hope the hotel would take such matters seriously and conduct a proper investigation. Food safety should always be a top priority to ensure guests feel safe and cared for.

Due to the food safety issue, we made a specific request to the hotel. Although our request was declined, they offered an alternative solution, which we eventually accepted.

If the food poisoning incident had not occurred, this could have been a great trip. Unfortunately, because of what happened, we were not able to enjoy our stay as much as we had planned and expected.

One star thanks to the friendly staff.
One star thanks to the late night manager, who quickly took my husband to the clinic — he is the person I appreciate the most.
One star thanks to Manager Pedero, who provided us with an alternative offer in the end.