Name: Dreams Cap Cana Resort & Spa
Address: Boulevard Zona Hotelera, Playa Juanillo, Cap Cana, Provincia La Altagracia, 23000, DO

10/10

Exceptional

20 Jul 2026

Quisoris

Los 🍸 bartender no tienen experiencias con los tragos

Partner

6/10

Pleasant

20 Jul 2026

Sakari

Food was not that great , did have many options to choose from . Room was not very clean smelled like mildew and the ac was not cold . Could have more pool events maybe some night ones, not much night life besides the sports bar

Partner

10/10

Exceptional

19 Jul 2026

Haengnam

good place to be relaxed. clean. great staff. good food.

Family_with_children

10/10

Exceptional

15 Jul 2026

Danny

La experiencia en el hotel
Fue muy excelente y agradable gracias a nuestra mayordoma Julia, siempre pendiente, servicial, con respuestas rápidas a nuestras inquietudes o necesidades. Atenta, amable y cariño con los niños. Su trabajo fue excelente en todas las áreas
Quedamos encantados

Family_with_children

6/10

Pleasant

13 Jul 2026

Rohini

Premium ocean front room had no ac

Partner

10/10

Exceptional

13 Jul 2026

Omar

El hotel está excelente y la comida es deliciosa, de muy buena calidad y variada

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

Janice

The lady who cleaned the bedroom , Ruddy, was very friendly and did a wonderful job. In the dining room, Mesa Restaurant, Emilia served us so well. Kerman, the bellman greeted and fairwelled us very gently. The hotel great, but these people made it better.

Family_with_children

4/10

Poor

12 Jul 2026

Bryana

The staff is great!!! The food was good! Other than that it was not a good experience. I had been to this hotel 2 years ago when it was margaritaville and it was an amazing time. Our first room we were given smelled terrible and the AC didnt work. We stayed in the room that first night. We had someone come check out the AC at 1130pm with no resolution. We switched rooms day 2. In our second room our safe didnt work which resulted in someone coming to attempt to fix it then had to call back again the following day to get a new one. The AC in the second room worked but wouldnt stay at the temperature we set it too. It kept going back up to 75. We thought maybe it was normal but our friends room didnt do that. They attempted to come and fix the AC but nothing changed. At one point we came back to our room after being out for a bit. We wanted to shower before bed and there was no water. So no shower, sink, or toilet could be used. I understand things happen so that wasnt the biggest issue. The pool was dirty. Although it is a kids friendly resort there was no adult only pool. Kids were hanging out at the swim up bar throwing pool toys and splashing around that we choose not to hang out there. I've been to kid friendly resorts but they had a designated adult only pool. Our friends were charged $15 for a movie they didnt rent. We were here celebrating a 50th Birthday and I am very disappointed we chose this hotel. We will not be going back.

Friends

10/10

Exceptional

06 Jul 2026

HECTOR

The staff was very nice in special Julia, “Barbie” and “Chispita”.

Family

10/10

Exceptional

06 Jul 2026

Jose

The property itself was nice and well maintained, but overall the experience did not meet expectations. Paying extra for a room upgrade was not worth it, as the added amenities were minimal.

Breakfast service was extremely slow, taking about 45 minutes, and the staff seemed inattentive and careless. The food portions were also surprisingly small, which is disappointing for an all-inclusive resort where guests shouldn't have to worry about portion sizes.

Overall, while the resort is pleasant, the service and dining experience need significant improvement.

10/10

Exceptional

05 Jul 2026

Cristina

Beautiful resort excellent food and friendly staff great for families

Partner

10/10

Exceptional

05 Jul 2026

SEBASTIAN

Staff (Julia) was very attentive.

Family

8/10

Excellent

04 Jul 2026

Ginno

The biggest issue was with the check in process in the preferred lobby. We waited for more than 40 minutes to check in. Then was told our room was not ready, so we went to eat and came back to wait another 20 minutes to be given a room number. We then proceeded to the room where our keys did not work and had to come back to the lobby. Nothing preferred about it. During the check in process we weren’t given any details about the amenities , locations of restaurants or any informational, the usual explanations. It was just “sign here, room not ready and come back”… along those lines. It was unpleasant. We express our concerns to our concierge, she apologized even though it was all lobby attendants. Alma was very pleasant and she was nice through the stay. Nevertheless my family has a beautiful time at the pool and the swim up pool too. Restaurants were great. We only had to wait for dinner 40 minutes for the Asian restaurant. The food was great. The service was great and ok depending on who it was. Goes for the bars too. Some people were curt and some others really amazing.
Overall we did like the hotel. Maybe we will come back. The swim up pool in our room was nice.
Unfortunately the season was terrible for the algae so the beach was inaccessible. We understood that from the beginning.
The check out process was speedy since Alma checked us out. But no one was there to help us with our bags when our airport taxi came to pick us up, so we just left. That’s fine I guess.

Family_with_children

2/10

Poor

04 Jul 2026

Manuel

This place does not have a beach as advertised — it’s just rocky waterfront access. The property also had a strong moldy smell, which made the stay very unpleasant.

We booked 3 nights but only stayed 1 night because of the condition of the place. After spending the entire morning speaking with staff, they still refused to reimburse us anything.

Overall, I would not recommend this property. There were several other issues as well that were never properly addressed.

Family_with_children

10/10

Exceptional

03 Jul 2026

Randy

De todas las opciones para quedarse en Cap Cana, Dreams Cap Cana fue una experiencia espectacular. Nos hospedamos en el área Preferred Club, en una Swim-Up Room, y honestamente fue la decisión perfecta: comodidad, privacidad, acceso directo a la piscina y ese nivel extra de atención que hace que uno se sienta realmente de vacaciones.

Pero lo que más hizo la diferencia fue el servicio. Todo el staff fue increíblemente atento, amable y pendiente de cada detalle, pero quiero destacar especialmente a Julia Roberts, nuestra concierge, quien convirtió cada momento de la estadía en algo especial. Siempre disponible, resolutiva, cálida y con una actitud de servicio fuera de serie. ¡WOW! De verdad, Julia Roberts hizo que nuestra experiencia fuera fenomenal de principio a fin.

Dreams Cap Cana combina muy bien lujo, descanso, buena ubicación y un ambiente perfecto para desconectarse. Si están pensando quedarse en Cap Cana, mi recomendación es clara: Dreams Cap Cana, y si pueden hacerlo en Preferred Club con Swim-Up Room, mucho mejor.

Family_with_children

10/10

Exceptional

03 Jul 2026

ABEL

Property is beautiful and clean see you soon!

Partner

10/10

Exceptional

02 Jul 2026

Marnie

El personal es muy amable.

8/10

Excellent

30 Jun 2026

Jose Jr

I paid over $300 for VIP access. It was not worth it I spoke with the manager and he said that he will refund it back to my credit card. Is been more than two months and nothing happened.. everything Else was good. VIP is not a big difference… food:good, water in room:hot good ac:good
WiFi: good,drinks: good . Again vip not a big difference on drinks… beach:good, pools:good

Friends

2/10

Poor

28 Jun 2026

Marilu

Bd bug bites all over body !!!

Family

10/10

Exceptional

28 Jun 2026

Larry

Everything !! But the food could be better.

Self

8/10

Excellent

28 Jun 2026

Carminia

I loved staying at Dream Cap Cana. The staff were very helpful and nice. I could tell that they loved working there. They ALWAYS had entertainment. If by the pool they had great music playing. The staff was always dancing and interacting with the guests. Breakfast time they had a wide selection of food. So, i always food things that i could eat. Didn’t matter if you were at the pool, eating, or just lounging around the staff always asked multiple times if you needed anything. They were always ready to provide u with drinks or suggestions where to eat. I miss it so much already. I hugged a few employees good bye. They treated us so well!

Family

10/10

Exceptional

26 Jun 2026

Amanda

Excellent resort! Very clean and comfortable. The grounds are impeccable! The staff is helpful and kind. Food is good and pool area beautiful. This is the perfect resort for you if you love beautiful pools and an ocean breeze not far from the airport. It is not a great resort if you love playing in the ocean and desire a lot of beach time. The shoreline is ok but has major sargassum at this time and is small and rocky.

6/10

Pleasant

25 Jun 2026

Kelvin

The check in was mediocre. They didn't seem interested and never gave us any information about the resort, not even a map of the property.

10/10

Exceptional

25 Jun 2026

Mynor

Bien

Family_with_children

4/10

Poor

21 Jun 2026

Eddy

El menú de los restaurantes es muy limitado, pagas por el paquete prefert pero los restaurantes casi siempre están cerrado, solo abren dos por día. El tiempo de espera en los restaurantes es de hasta 1 hora, les falta personal. Tampoco informan que el sport bar lo tienen cerrado

Friends

8/10

Excellent

21 Jun 2026

Daniel

I really enjoy my stay in the dream cap cana, the food was really good and the staff are awesome.

Partner

6/10

Pleasant

21 Jun 2026

Laudemir

Se vc gosta de praia recomendo que es olha outro Lugar pois as praia tem tanto sargaço que não tem condições de banho e cheira muito mal, o resort é bonito mas a comida é bem ruim, fique atento tb em relacao aos restaurantes que estarão abertos durante a sua estadia pois nem todos abrem, ex: durante a minha estadia de 4 dias o restaurante de comida asiatica não abriu nenhuma vez.

Family_with_children

10/10

Exceptional

19 Jun 2026

Janene

Everything was great!

Friends

10/10

Exceptional

15 Jun 2026

Nidia

The food is good and fresh the bar has a lot of good drinks

Family

10/10

Exceptional

15 Jun 2026

Nahomy

The food was amazing, the staff were warm, polite, and went out of their way to ensure a great experience.

Friends

6/10

Pleasant

14 Jun 2026

Joel

The beach was basically unavailable to whole stay because of gulf weed. The all inclusive its limited, full amenities, drinks and even restaurants are limited to preferred members. The room was not well taken care of. Room service has limited options too

Partner

6/10

Pleasant

12 Jun 2026

Norma

The property appears to have been recently renovated, yet the upholstered surfaces in my room were stained or dirty. There was only one outlet on each side of the bed.

I was disappointed by the food, which I felt lacked in quality and in options for someone with a dairy allergy. On that note, I would have appreciated if the staff was more aware of potential cross-contamination--at the breakfast omelette station, the cook scrambled my eggs in the same bowl and with the same fork that he'd just used for someone's cheesy egg. I could have gotten really sick if my allergy was more severe! There weren't any signs pointing out allergens in the buffet, and the ones in the coffee shop weren't correct.

I also disliked the open bathroom, which would make the room awkward to share with someone other than your partner. The way the open shower is positioned, anyone opening the door would immediately get an eyeful from the hallway. Not good!

Self

4/10

Poor

10 Jun 2026

michael

The properties clean and updated the food is horrible. Very poor quality low selection not recommended. The beach is horrible. Definitely will not go back to this place.

Family_with_children

8/10

Excellent

10 Jun 2026

Stacey Helms

The place was beautiful, very clean ( wish more of the stuff could speak English. Spa was great!

Friends

10/10

Exceptional

08 Jun 2026

Monee

Barbie was excellent in entertainment

Friends

6/10

Pleasant

07 Jun 2026

Vy

The resort was nice and quiet. Perfect for families. I was very disappointed in the resort food. It was lacking flavor and freshness. They didn’t have any real fresh squeezed juices and didn’t have a lot of fresh fruit in general. We’ve stayed at a dreams resort before in Puerto Vallarta and had a much better experience. Your choices of food in the resort were steak, Italian or buffet. The Asian restaurant was only opened on specific days. Not only that but one of the rooms had big roaches every day. Also, one of the rooms was shared with 3 people and they didn’t have a private door to the shower so that made things a little awkward showering. Every time we would ask for help, the staff would shrug us off. I would probably not come back.

Friends

10/10

Exceptional

06 Jun 2026

Cathy

Everything was excellent Clean room, Staff were very nice and professional. Good Food and Snacks. Spend most of my time on the Pool entertainment were excellent. I was disappointed with the beach it was not that clean. Night entertainment was excellent great team. I will recommend visiting this hotel we had a great Vacation.

Family

10/10

Exceptional

02 Jun 2026

Jorge

Excelente

Friends

2/10

Poor

01 Jun 2026

Kacey

The property is an old Margaritaville that was recently purchased by Hyatt and turned into a Dreams. When we first tried to check in we asked to upgrade to the villa area bc we wanted to have access to the kid free pools. So we paid an additional $1750. We were told that this included a villa with a butler, upgraded liquor and access to adult only pool. We waited 4 hrs to finally check in. We were then taken to the villa that had dirty area rugs. To this day I have yet to meet this \"butler\". The adult only pool was the connected pool area about swim up rooms. Like a lazy river that was never cleaned. Bottom completely brown. Tried to go to the restaurants and half weren't even open at night. But the kicker was the German cockroaches in our villa bathroom on the counter at night. When I brought it to the manager's attention he tried to gaslight us with a text message saying that the Caribbean has roaches. Upon meeting up with him in the lobby he further tried to tell us this and I said well then it should be on you website that you have roaches! I started stopping people who were checking in to tell them that the manger was trying to normalize roaches. It was then that the manager said he would only give us back the upgrade portion of the stay. I feel like I should get back all my money. This was the worst vacation ever! The ocean was experiencing red tide and the hotel didn't even try to clean the seaweed up beyond 3 guys with 1 wheel barrel. DO NOT STAY HERE!

Family

10/10

Exceptional

31 May 2026

Maria Clara

Great breakfast buffet

Family

4/10

Poor

31 May 2026

Alex

Beach is useless and stinky(From so much sargassum).
Pools are dirty.
Food is mediocre at best(Mandela was the worst experience I’ve ever had at a restaurant).
Balcony ceiling crumbled from weather.
Entertainment was equivalent to a local talent show.
Quick changes on what food is available and when made it hard to plan ahead.
Preferred pool changed location during stay(Seemed weird).
I would like to shout out the employees at the Italian restaurant, very pleasant experience and good food.
Overall though, very underwhelming experience and nowhere close to a 5 star hotel and wouldn’t spend the money or time to come here again.

Partner

10/10

Exceptional

28 May 2026

Yeimi

Hotel donde volvería a hospedarme nuevamente sin pensarlo, lo amé

Family

8/10

Excellent

26 May 2026

Dianira

Buen lugar

Partner

6/10

Pleasant

26 May 2026

Jhoseling

This hotel advertises itself as a 5-star resort, but it felt more like a 3-star experience at luxury prices. The beach was full of sargassum the entire stay and was never properly cleaned, making it unpleasant to enjoy the ocean. In the room, basic amenities like bathroom hooks were missing, and despite multiple requests, nothing was fixed. Staff were polite but rarely followed through on promises. We also requested morning cleaning due to a family member’s disability and need for afternoon rest, but this was ignored every day. The most concerning issue was the Italian restaurant, where several family members became sick after eating. On a positive note, the buffet and restaurant staff were friendly and hardworking. Overall, the hotel suffers from poor management, lack of accountability, and inconsistent service.

Family

6/10

Pleasant

26 May 2026

Santiago

The A/C change or fix

Family_with_children

10/10

Exceptional

25 May 2026

Luis

Very nice thx

Partner

10/10

Exceptional

25 May 2026

Myrna Gonzalez

We were extremely impressed with the facility, the quality of the food, and most of all, the outstanding staff. Everyone was attentive, friendly, and always willing to guide or assist us with anything we needed. Their excellent service truly made our experience memorable. We will definitely be returning soon!

Partner

10/10

Exceptional

24 May 2026

LUZ

Family-friendly and staff happy and nice people

Family_with_children

10/10

Exceptional

24 May 2026

Alexis

“black panter” and his young lady coworker were the absolute BEST! they made my entire stay so memorable and so much fun! I absolutely love this resort and can’t wait to come back!

Self

8/10

Excellent

24 May 2026

Raymond Joseph

For an All Inclusive Resort, food is good.
Staff was great
Bars and pools, very nice.

Partner

2/10

Poor

24 May 2026

Daniya

Terrible food, sour coffee, rude and unfriendly staff, poor service and rooms were not cleaned and our AC wasn’t working. They kept trying to sell us Spa packages which were overpriced. It was an expensive resort and we expected a much better experience but unfortunately the food and service was below average. Never returning.

Family_with_children

2/10

Poor

21 May 2026

Dangy

Terrible take

Partner

8/10

Excellent

19 May 2026

Sveta

Family friendly

Partner

4/10

Poor

17 May 2026

Christine

The resort didn't have water for 3 days! No flushing toilets, no showers or baths, no brushing teeth or washing face! Then you wonder how they are preparing food and cleaning dishes! It was awful! Requested to speak to management but that didn't happen until day 4! Tried to leave early but flights were booked.

Partner

10/10

Exceptional

14 May 2026

Laura

The property is beautiful and massive. The pools are spotless and our room was among the best I’ve stayed in. The staff was professional and friendly. We were in the preferred section but only heard from our butler once-no biggie. We didn’t need him.

The food was adequate-typical of resorts. We were there in early May and it was quiet so only a few restaurants were open each night. It was fine.

The biggest disappointment was the beach. There were mounds of seaweed two feet high by the shoreline and a good six feet into the sea. That meant there were no water sports, no swimming, and essentially no beach action. We are beach and ocean people. Had I been notified that the beach was not accessible I would have chosen another resort. I suppose that’s why it’s not mentioned anywhere. The beach area was small to begin with. If you want a beach vacation, Dreams Cap Cana is not your resort.

Another detail that can be easily fixed: We were woken up every morning by the landscape and maintenance staff who spoke very loudly to each other. Like screaming to each other across a field. Not at 7:00 AM, thank you! Not a deal breaker per se, but management should know about it.

Family

10/10

Exceptional

12 May 2026

Eugeniu

Amazing place Wonderful people

Family_with_children

10/10

Exceptional

09 May 2026

Sinara

Amazing hotel.

Family_with_children

10/10

Exceptional

09 May 2026

Luis

Everything is amazing!!

Family

10/10

Exceptional

08 May 2026

Alvaro

It was amazing place

Friends

6/10

Pleasant

08 May 2026

Karla

We came with high expectations as this hotel is located in an exclusive area of Punta cana. We did not have a good experience in this hotel, our plan was to celebrate a mini honeymoon after our wedding in DR, when we arrived and turned on the TV we were greeted with pornography movies to buy which we assumed the previous guests were watching, hairs and stains in the bedsheets. We immediately requested a different room, you would think they will give us a better room based on our experience, wrong. They gave us a room that clearly hasn’t been used in some time, the hand towels had a smell, gave us the worst view looking at a construction site. The food is a hit or miss, the staff is not attentive, it takes forever to get anything you ask for, and you need to follow up multiple times to get it. I don’t plan on coming back or recommending anyone and greatly regret leaving the resort where we got married at Casa de Campo.

Partner

6/10

Pleasant

06 May 2026

Thelma

The property is like every other Hyatt property anywhere near a beach. The staff were either super attentive or acted like they are doing you a favor. Food was ok at best. We left the all inclusive resort to get a decent meal. The swim up room description was alittle misleading, it was more like a step down moat. If you just want to lay next to a pool with free drinks, this is not the worst place.

10/10

Exceptional

06 May 2026

Susan

Beautiful resort with a lot to do.

Partner

10/10

Exceptional

05 May 2026

Fabio Augusto

Excellent

Family

10/10

Exceptional

05 May 2026

Jerald

Excellent!

8/10

Excellent

04 May 2026

Laura

Overall a nice resort. The staff were all super friendly and accommodating. The room was very clean and well stocked. The beach is a little bit rocky but should not deter anyone from going.

Friends_and_family Friends

10/10

Exceptional

04 May 2026

Eduardo

It was all good

10/10

Exceptional

04 May 2026

Jorge L

Room clean every day,

10/10

Exceptional

01 May 2026

Yaritza

Everyone was sooooo friendly, welcoming and attentive.
Food was good. The Italian restaurant was my favorite.
Roy in the preferred bar was the best bartender I’ve ever had. He made the best drinks and was very funny and nice to be around.

Also the spa was excellent!

Had an amazing experience!!

Family

10/10

Exceptional

01 May 2026

Kenneth

Amazing

10/10

Exceptional

01 May 2026

Athyna

Rooms are very clean and spacious. Staff is amazing! Super sweet and accommodating. All the food was great, fresh and delicious

Partner

10/10

Exceptional

30 Apr 2026

claudia

Clean room ,good food nice environment

Partner

10/10

Exceptional

28 Apr 2026

Louis Dalton

It was relaxing and amazing me and the wife had a wonderful and definitely will be back

Partner

6/10

Pleasant

27 Apr 2026

Paul Michael

I was very disappointed with my stay, primarily due to the lack of basic communication and service. On our first night, there was no running water. Which meant no showers or no using toilets. Each time we called the front desk, we were told it would be back on in “10 minutes,” but it ultimately took four hours from the initial call.

I understand that on a small island, resources and repairs may take time—but honesty goes a long way. I would have much preferred a realistic timeframe and been pleasantly surprised if it was resolved sooner, rather than repeatedly given inaccurate information.

Additionally, I called the front desk four separate times in one night requesting a hair dryer and never received one—not just that evening, but for the entirety of my stay (5 days). I eventually gave up on my request.

What was most frustrating is that there was no acknowledgment or compensation offered for these inconveniences. Overall, the lack of transparency and follow-through significantly impacted my experience.

Friends

6/10

Pleasant

26 Apr 2026

Jennifer

Our room was not clean when we entered for our week stay

Partner

4/10

Poor

26 Apr 2026

Luis

Understaffed, some of the staffed seem annoyed if any request were made. With the understaffing was left unattended several times waiting minutes for water at any restaurant. Overall for how expensive this resort is it was very low level. I’ve stayed at 3 star resorts and had better service and experience. Extremely disappointed. Won’t be doing a Dreams Resort again that’s for sure.

Family_with_children

8/10

Excellent

26 Apr 2026

Alejandro Leyva

The property was wonder, however the beach is TERRIBLE.

Family_with_children

10/10

Exceptional

24 Apr 2026

Demoan

All great!

10/10

Exceptional

23 Apr 2026

nathalia

Pasamos un fin de semana delicioso! buena atención, buena comida, los mejores cocteles son los de la piscina kaiman, habitación confortable. La playa es lo único que no me gustó, mucho sargazo y piedras.

Partner

2/10

Poor

22 Apr 2026

Ronny

Not worthy

Partner

10/10

Exceptional

22 Apr 2026

Hellen

Beautiful place

Family

10/10

Exceptional

21 Apr 2026

Alexander

My favorite place in earth

10/10

Exceptional

21 Apr 2026

Samuel

The room was excellent. I enjoyed everything that came with the room. The staff are helpful and very nice.

Partner

10/10

Exceptional

21 Apr 2026

Samuel

The food on the resort was decent. The staff are top notch. They make sure all your needs are taken care of. Will definitely go back again

Partner

10/10

Exceptional

21 Apr 2026

Andrea

Great property, loved the good and club.

Friends

10/10

Exceptional

21 Apr 2026

Amara

Clean

Business

6/10

Pleasant

20 Apr 2026

Alberto

I recently stayed at this hotel and had a generally positive experience. The room was clean, which made for a comfortable stay.
However, the towels were plush and soft for the first two days, but the replacements were rough on the skin. After sunbathing, a low-quality towel is the last thing you want. the food quality in the buffet and restaurants was lacking. Also, only one elevator was operational, which made navigation inconvenient.

Overall, it was a pleasant stay.

Partner

10/10

Exceptional

18 Apr 2026

David

Pools close to early. The nightly schedule isn’t always right.

Friends

10/10

Exceptional

16 Apr 2026

Raul

Staff was amazing! Have to say it was the most wonderful experience interacting with the staff. Specifically, Leonel, Leidy, Fanny and Chris. They were the most kind.

Partner

8/10

Excellent

14 Apr 2026

Rachel

Had a really bad experience with service when we first arrived but after speaking to management it all went great after.

Family_with_children

8/10

Excellent

13 Apr 2026

Amandeep

Food was excellent. Staff is very friendly. This time was very quiet. Not busy at all.

Partner

8/10

Excellent

12 Apr 2026

Susan M

Overall the resort is nice. Service is very slow and food is meh. Found the resort clean. As others stated, cannot swim at resort.

10/10

Exceptional

12 Apr 2026

Maribel

Great staff!

8/10

Excellent

12 Apr 2026

Walter

Overall, this experience was really nice. The rooms were nice and spacious, the pools were great, the beach was lovely, and the food was also very good as well. The only downside was that we had to wait a little while for our room to be ready. Check in was 3 pm, but our room wasn't ready until about 3:30 or so. It was still a great experience in spite of the wait time. I'd definitely return to this resort again in the future.

Partner

4/10

Poor

07 Apr 2026

Olamide

The rooms were decent and cleaned regularly, which I appreciated. However, there was a lack of consistency with what was restocked daily, which became noticeable during the stay.

Room service was quite disappointing. Each time I ordered, the wait was around an hour, and unfortunately, the food often arrived cold.

The resort itself felt limited in terms of activities, with most things closing fairly early and not much variety available throughout the day or evening.

Dining was another downside. Every restaurant had about a one-hour wait just to be seated, followed by an additional 30–40 minutes before food was served. On top of that, the quality of the food was underwhelming overall.

Family_with_children

10/10

Exceptional

07 Apr 2026

Carlos

Everything clean and neat, tasty food and with quality.

10/10

Exceptional

05 Apr 2026

Genna

Loved it alll but the drinks were very weak. The restaurants were not open all the time so options were very limited at night and early morning.

8/10

Excellent

05 Apr 2026

Maureen

This is a beautiful resort. Our room smelled weird on arrival but everything else about the room was nice, view etc.

The staff is all incredibly kind and were great with my teen sons, throwing a baseball and playing volleyball.

On our next visit we would definitely upgrade to a preferred room as there are more food choices at that level. I don't love buffets and that is the main food choice available for breakfast and lunch. There is a great coffee shop though that sells sandwiches and pastries and cakes that we started going to instead of the buffet and that worked out great.

We loved sitting on the beach, we could always find seats with shade and there was a great breeze.

Family

8/10

Excellent

02 Apr 2026

Jhojan

Very good hotel. Not a good beach aera.

10/10

Exceptional

30 Mar 2026

Amalia

Breakfast was good

Friends