Name: San Polo Design Apartments
Address: San Polo 2357, Venice, IT

2/10

Poor

30 May 2025

ADELA

I was not able to stay at this property due to not be able to contact the host. I got there at 7:30 PM. The host did not answer and Expidia was gonna contact me within two business days. I had to find a place to stay at the time. It was really scary and expansive.

Leisure Friends

4/10

Poor

29 Sep 2024

Karman

Please note that the property does not have an elevator. This means we were bringing our senior 65 parents up so many flights of stairs to the top floor. House was mediocre, not the cleanest. Photos oversell the property massively, be warned.

Leisure Family

6/10

Pleasant

17 Aug 2024

Angelo

As we arrived , no lighting in stairway (60 steps). Awkward hallway to apartment .Entering floor was dirty , bathroom had hairs both toilets. Small bathroom , one small mirror in all apartment. Only clean was sheets .floor popping out entering bedroom.AC not working properly in master bedroom .

Leisure Family

4/10

Poor

08 Aug 2024

katarzyna

The apartment is located on the top floor, but unfortunately, the elevator is only used for transporting items, not for guests. The shower had visible black mold, and the stone floor was not only uneven but had holes as well. The AC unit was extremely loud, and its filter was filthy. The apartment itself looked nothing like the photos; it was dark, dingy, and overall disappointing. We decided to leave a night early due to these poor conditions, but the owner refused to acknowledge our concerns and did not reimburse us for the night we didn’t stay.

Leisure Family

8/10

Excellent

04 Aug 2024

Biji

Properly situated heart of the city

Leisure Family

2/10

Poor

08 Sep 2023

Ish

It was a horrible experience staying in this property. The AC didn't work. When we called, they did nothing and then stopped picking up our phone. So basically if something goes wrong while you are there, you will have no one to even speak to (let alone them helping you). The bed had hair on the sheet so clearly they didn't change bed sheets after previous guests left. The room had a strange stink. You are better off staying some where else. Don't ruin your vacation by staying here.

6/10

Pleasant

18 Aug 2023

Verified traveler

Air con in the living room is not working and they couldn’t fix it during our three day stay.

4/10

Poor

31 Oct 2022

Verified traveler

Poor apartment avoid.

Apartment was in poor condition. Sewage smell in living room. One of the bathroom the toilet was basically unusable as it was 5cm from the shower. There is a manhole in the living room which was in poor condition and this meant smells came into the apartment. The checkin policy was not flexible as we arrived 1 hour early and was told we only get the code at 3pm even though there was no one inside and cleaning.

Friends_and_family Family

8/10

Excellent

12 Oct 2022

sarah

Ok as a base to explore

Overall a pleasant stay and is a good apartment as a base to go and explore but wouldn’t stay if I had young children or wanted to be in the apartment for anything other than sleeping & showering.

Pros:
1. Property was in a great location; 20 mins from Rialto Bridge & 25 mins to St Marks square.
2. The apartment was very clean
3. beds comfortable
4. shower was hot
5. Could leave our luggage outside of the room (though not guarded / locked away)

Cons:
1. Toaster didn’t work
2. the apartment was quite dark
3. there were building works right outside of our apartment which we were not informed of earlier and because of how close the buildings were, they might as well have been in our apartment. This didn’t affect us on the whole however we had been travelling on the first day for several hours and wanted to get a few hours sleep which was just impossible.
4. Elevator didn’t work
5. Noisy in general (you could hear next door just walking around, never mind talking)

Friends_and_family Family

4/10

Poor

16 Sep 2022

Lauren

Listen up. The property was well kept. The check out was the worst experience me and my family had in our life’s. With all the change in hours from the USA we missed the time to check out. LISTEN UP we were thrown away to the streets with two little kids under 3 years old each. The cleaning lady walked in the worst mood , no education or humanity whatsoever. We had to get out that’s it. I felt homeless. In America someone would have called, charge us more money or any other solution. The way the situation was handled was inhumane.

Leisure Family

8/10

Excellent

29 Feb 2020

MARIA

Excellent

Very nice comfortable appartment clean and well located

Partner

10/10

Exceptional

31 Oct 2019

Emma

Was a lovely apartment and very friendly and organised staff on the check in when we arrived

Friends_and_family Family

10/10

Exceptional

16 Jul 2019

Verified traveler

Excellent location, all amenities on site. Air conditioning was in need of repair in main room and leaked but otherwise sll was excellent

Leisure Family

2/10

Poor

07 Jun 2019

Verified traveler

They gave me the wrong code to enter . The wrong direction to get there . They advertise that it has a view , it doesn’t

Leisure Family

10/10

Exceptional

13 Aug 2018

Verified traveler

Great family apartment

Amazing apartment! Spacious, big beds, and very clean! Kitchen was amazing.

Family

6/10

Pleasant

17 Jul 2018

mely p.

Their is no lift. Is out of service.

There is no lift and we had 6 suit cases ... Is not near the center is about 2 km.
Is nice and spacious.
They charge extra when you go to the office . They say is a fee for government.
You never speak with the owner is a office of who rents apartment. When you ask they tell you they dont know nothing you have to call the or write to the main office.

8/10

Excellent

15 Jul 2018

Jörundur

No big complaints, our family of 5 stayed there for 2 nights (in Apt 3) and everyone was satisfied, nice and clean and well located to to check ot the famous tourist areas of Venice. Not difficult to find the reception (which is next to Piazzale Roma) where we got very detailed printout with pictures making it very easy to find the apartment. The only complaint is that the web description and lots of mails said \"Best Rialto Apartments With Lift\" but the lift was locked with the note \"only for staff\" so I would recommend not using \"With Lift\" when advertising the apartment.

Family

6/10

Pleasant

10 Nov 2016

Mihaela

low wi-fi quality, low treatment and support from the person from the agency. the apartment was very cold and we ask for solving this issue, but we've received just promises. the reservation was made for 5 persons, but the apartment was prepared just for 4, and again no support in this issue.

Family

2/10

Poor

17 Oct 2016

Luis Santiago

Terrible service

Horrible experience with the logistics of getting the apartment, waiting 2 hours under the rain for someone with the key, and on top of it they charged us 40€ more for a late check in when it was clearly their fault, I wouldent use this site again to do any bookings

Family

8/10

Excellent

03 Jul 2016

Emily

Venice

Great apartment. Very clean.

8/10

Excellent

13 Aug 2014

Verified traveler

Good space

Venice is a must!

Family

4/10

Poor

02 Aug 2013

Chuck Hector

Disappointing

Unit was dirty and offers no paper product amenities or soap. Rules overly restrictive and borderline ridiculous especially regarding use of air conditioning. Make sure you clarify payment method. If you want beautiful views of Venetian canals, spend more and stay at a hotel that isn't in an urban neighborhood.

Family

4/10

Poor

27 Jul 2013

Lytwyn Family

To many problems to list-dont waste your money!

We had apartment #4. No customer service. Found fresh blood stains on sheets. Internet only works in the hallway for rooms 1-4. Big electrical problems in this building. Main circuit breaker kept blowing(another renter showed us how to reset it). A/C broken in one room. All other apartment renters had similar problems. Washer and dryer didnt work. My first review was rejected and it was very detailed. There were to many headaches at this apartment. Dont let them spoil your beautiful vacation!

4/10

Poor

05 Jul 2013

Suzanne

Pretty grim and grimy

Generally shabby and nasty.
Didn't have hot water for a third of our stay.

10/10

Exceptional

11 Jun 2013

Verified traveler

Excellent apartment in a good location.

Great location, very safe, and a bit removed from the busiest (and most overwhelmining) tourist regions of Venice. A very reasonable walk to make it anywhere in the city. Beautiful area.

8/10

Excellent

27 Apr 2013

Joy

Good for groups, good value

Was very clean and in a good location, although not the easiest place to find. The rooms were spacious and generally good value for six people. There was a cute little balcony also which was nice, not an amazing view but not bad either, was nice and light. On the third floor with no lift, but this wasn't a problem for us, I enjoyed my stay and would use this place again, however beware of the 95 euro cleaning fee and the fact you can't check in until 3pm

10/10

Exceptional

15 Jan 2013

Verified traveler

Great apartment, spotless and roomy. Plenty of blankets and lots of towels for the whole visit. The girl who showed us to the apartment was very friendly and e-mailed us ahead of time to set up the meeting and gave us directions to the stop from the train station. She recommended some restaurants and grocery shops in the neighborhhood. Be aware there is a €95 cleaning fee per stay, which may significantly impact the nightly cost, especially for short stays. IMPORTANT: we needed cash to pay for the hotel, be sure to check total cost when you set up arrangements for meeting. Great location, few blocks from vaporetto stop, right in center of city. Loved it!

8/10

Excellent

11 Jan 2013

Verified traveler

Great location

Great location. Away from the main tourist areas, but easy walk to all we wanted to see. We felt we were living in a neighborhood.

Family

10/10

Exceptional

01 Dec 2012

Zak

Amazing place

Really nice clean apartments only thing we were shut annoyed about was the fact that there were charges for cleaning which were not included initially and also the showers in all 3 apartments we booked kept overflowing! And apartment 5 smelt of sewage the whole time we were there

6/10

Pleasant

13 Oct 2012

Verified traveler

Value for money

The accomodation was good but sofabed for extra 2 was so unstable the mate rests had to be put on the floor
Great value for money though and very secure

Family

4/10

Poor

12 Aug 2012

Verified traveler

A bit over priced for what you get

There were a lot of hidden fees. The price quoted on hotels.com was substantially less than the final price. Given the high price (around 490 Euros for 2 nights), I was surprised by the many little oversights. The bathroom, although recently upgraded, showed several signs of poor workmanship and poor maintenance. For instance, part of the wood trim on the bathroom doorway had just been pulled off and was sitting in the bathroom. Also, a glass shelf from the shelf from the shower had been removed and placed precariously above the bathroom vanity. The couch in the living room was absurdly uncomfortable and had large tears at each end. I would not stay at this place again.

6/10

Pleasant

07 Aug 2012

karen

not exactly what we needed

It is not suitable for families with small children due to the distance from the closest waterbus. Good only for people with very little luggage as you have to walk over many bridges to get there from waterbus stop. The best staff member is definitely Melania. She will go out of her way to help you.

Family

8/10

Excellent

20 Jun 2012

Angela

Modern and clean but costy

The apartment was really nicely furnished. The staff was very friendly and helpful. They charged us for \"greeting and cleaning service\" that wasn't included in the price which made it quite expensive overall. The tv has a lot of international channels including quite a few English ones. The kitchen was well equipped with a supermarket nearby.

Family

8/10

Excellent

24 May 2012

simon

The apartment was great, good value for money, quiet location. We could not check in until 4.30 so had to hang around all day because had a flight in the morning, so of booking get a flight that gets in late afternoon. Good if you have children because you can put them to bed and then sit in the other room with a nice bottle of wine and relax.

Family

8/10

Excellent

30 Apr 2012

JoJoW

The apartment was nice, it was very confusing to find it though. If I went to Venice again I would definitely stay in a hotel rather than an apartment.

Family

8/10

Excellent

24 Oct 2011

Verified traveler

Suitable for short stay

Ideally situated for exploring Venice and not having family confined to hotel rooms. Everything of a reasonable standard. Although living area was very small.

Caught out (by not readng terms closely) that cash payment was required and deduction had not come from credit card as is usual with Expedia.

6/10

Pleasant

12 Feb 2025

celine

Bon emplacement . Propre et spacieux.

Leisure Family_with_children

10/10

Exceptional

03 Nov 2024

Anne

Vidunderlig ferie i Venedig

Dejlig lejlighed med en god beliggenhed. Vi var glade for at bo der. Roligt område tæt på alt.

Friends_and_family Family

10/10

Exceptional

26 Aug 2024

Blanca

Mucho espacio y limpio. Estaba en perfecta ubicación, cerca de todo en la isla principal. Nos encantaría quedarnos aquí de nuevo

Leisure Family

2/10

Poor

23 May 2024

Verified traveler

Worst accommodation ever booked through hotels.com

Air-conditioner at living room is not working. Air-conditioners at bedrooms have strange sound, di di sound, when operating. Cooker hood damaged and is not working. Hair dryer is not working that needs replacement by another one on the second day of stay. Timber floor planks at living room peel off that results in uneven floor level causing my wife fallen down many times. Water seepage and comes out from the timber flooring at living room. Rubbish on the floor of master bedroom.

Friends_and_family Family

10/10

Exceptional

04 May 2024

Marine

Het was mooie appartament, netjes en je had alles wat je nodig had in de keuken. Na de uitchecken mogen wij onze koffer en spullen in de hoofdingang achterlaten. Waren we heel blij mee want we ging daarna weer de stad in. Zeker een aanrader.

Leisure

6/10

Pleasant

12 Nov 2023

Claudiane

Razoável

O Hotel bem localizado apesar de para principiante ser um pouco complicado de chegar sozinho, tivemos ajuda do taxi de Malas, pois a proprietária apenas nos enviou um mapa e nada mais, não tem recepção, é tudo por códigos para abrir a porta! esse foi um fato que nos desagradou, pois nem o telefone que ligamos para nos auxiliar ela atendeu. No anuncio dizia que tinha elevador, porem quando chegamos lá pra nossa surpresa elevador não funcionava e pelo visto há muito tempo! No nosso quarto o aquecedor não funcionava direito, e ainda ficamos sem luz, pois o disjuntor estava com defeito. O Hotel não serve café da manhã, mas isso fica bem claro quando vamos reservar.

Friends_and_family Family

8/10

Excellent

14 Oct 2023

María Irene

Se debería poder usar el ascensor .

Leisure Family

8/10

Excellent

04 May 2023

Rolf

Die Lage des Apartments ist sehr gut. Wir haben am Campo san Stin eine Sprachschule besucht und so hatten wir nur eine Minute von unserem Apartment zur Sprachschule zu gehen.
Das Apartment ist ausreichend groß und die Betten sind sind gut. Das Bad etwas klein aber noch in Ordnung. Die Ausstattung könnte etwas besser (eine Kaffeemaschine in nd ein ordentliche Weingläser wären toll). Dafür gibt es aber einen Kühlschrank mit Eisfach und einen Tisch mit Stühlen, etwas Geschirr und Töpfe. Zwei hübsche Schlafzimmer ein kleines Badezimmer und ein „Wohnzimmer“ mit kleiner Küchenzeile. Außerdem war es recht ruhig. Mit der gesendeten Wegbeschreibung haben wir das Apartment schnell gefunden - von der Piazalle Roma ca 15 Minuten. Allerdings muss man die Koffer dann aber 3 Stockwerke hochtragen da der Fahrstuhl nur für Mitarbeiter ist.
Alles in allem würden wir das Apartment wieder buchen da die Lage für uns einfach perfekt war.

Leisure Friends

6/10

Pleasant

08 Jan 2023

Elisabetta

Buongiorno, arrivati nell'appartamento abbiamo trovato la lavastoviglie da svuotare con calcare e male odorante,il frigorifero aveva la cella freezer piena di chiaccio,la rubinetteria in cucina e bagno anche lì calcare,l'acqua usciva poca!!!volevamo farci una tisana il bollitore con calcare!!!!
La posizione dell'appartamento e buona!!!! Da migliorare la pulizia!!!!

Leisure Family

4/10

Poor

17 Mar 2020

Verified traveler

L'appartamento è grande, ma non ha nulla a che fare con quello delle fotografie presenti su expedia. Pulizia approssimativa, ma sufficiente.
Il peggio è stato la gestione dell'emergenza Covid-19. Sono stato avvisato alle 12 di dover lasciare la struttura per le 14. La struttura mi ha detto di essere obbligata a farlo, cosa non vera né allora, né ora (se si leggono i decreti del governo). Il tutto dopo aver tentato inutilmente di contattare la struttura fin dalla sera prima: tanti numeri di telefono, nessuna risposta.

Family

10/10

Exceptional

30 Oct 2019

robin

bien situé mais dure a trouvé sans gps pas de clé tout par digicode

Leisure Family

6/10

Pleasant

15 Sep 2019

Óscar

El apartamento bien decorado pero en muy mal estado, lleno de humedades y el moviliario muy deteriorado. La ducha de unos de los cuartos de baño estaba rota

Partner

6/10

Pleasant

24 Jul 2019

Peter

Familen i Venedig

Lejligheden ligger et godt sted, ikke langt fra noget. Ca 10 min fra bus stationen, 15 min til Markus pladsen. Den ligger på 2 sal med elevator. Dog en speciel elevator hvor man skal holde knappen inde hele tiden mens man bruger den, og til max 2 personer. Vi brugte den til at fragte bagage op og ned, dog med et lille uheld fordi en af tasterne væltede ned foran sensor og derfor ikke ville køre ned. Da vi skulle med flyveren blev vi lidt presset, men heldigvis var receptionen hurtige til at få en mand frem på stedet så vi nåede vores fly.
Til gengæld gik det ikke så hurtigt med at få varmt vand, det fik vi aldrig, i den ene afdeling af lejligheden, badet og køkken uden varmt vand i alle 3 dage.
Endvidere så er aircondition nogle gamle meget støjende versioner. Er der varmt, og det synes vi, skal der enten soves med ørepropper, svede eller sove med åbent vindue og blive ædt af myg.
Vi var 9 voksne afsted, famile, og tilbragte det meste af tiden ude af lejlighed så vores ophold var ganske fint.

Family

10/10

Exceptional

03 May 2019

Daniel

Amazing stay

Great location
Very spacious and confortable
Near everything