Name: Mercure Annemasse Porte de Geneve
Address: rue des jardins, 9, Gaillard, 74240, FR

10/10

Exceptional

08 Jun 2026

Noor

Clean room

Family

8/10

Excellent

26 May 2026

Babie

A car is a must as it is located outside the city.
The hotel is between France and Switzerland.
There’s not much to do in the area probably it’s a best place to relax.
There was some issue with the rooms assignment (our room was supposed to be double room while our friends -1 double & 1 sofa bed).
All shops are closed on Sundays.
Breakfast was good.Breakfast staff were very friendly.
The bar staff in the evening can not understand. English- and very unfriendly.
It was very challenging,I only asked for a glass instead of trying to understand of what I was trying to say she was making it hard for me to make her understand.
I worked in customer service and half our clients are non English speakers but we go extra mile to understand them.
Overall,we had a relaxing holiday.
Geneva is a place where you visit once and that’s it.
It’s a beautiful but expensive place.

6/10

Pleasant

25 May 2026

Nancy

Room is clean and reception is providing facilities like iron.
Staff are Ok.
Breakfast is good with healthy options,
The hotel location, didn’t expect that’s it’s too far from main city and not so accessible to other places. A car is necessity which we didn’t prepare and booked because of the description on the website. But overall our 3 nights and 4 days stay is good worth the price.

Family

10/10

Exceptional

23 Apr 2026

Syed

Everythin was accordingly & great services.

10/10

Exceptional

07 Jan 2026

Karen L

Yes, the breakfast was fresh and very tasty; however, there’s were cold one morning. Everyone was very friendly and helpful. The room was clean and fresh.

Friends_and_family Family

6/10

Pleasant

26 Jul 2024

Carole

Property felt very clean and well presented . Unfortunately the aircon wasn’t great and the room was quite warm

10/10

Exceptional

30 Jun 2024

Karen

Great service, accommodating staff

Accommodating, friendly staff, provided great service in setting up the crib for our granddaughter. Had a great family meal in the hotel restaurant prepared by chef.

Friends_and_family Family

10/10

Exceptional

16 Jun 2023

Nahid

rate and view

Leisure Self

10/10

Exceptional

23 Apr 2023

Allan R

Easy on and off motorway good place to stop before crossing Alps

Leisure Family

10/10

Exceptional

18 Nov 2022

Suresh

Business friendly - that’s about it

Business

6/10

Pleasant

11 Aug 2022

Weimin

Average value for this basic facility.

Leisure Family

4/10

Poor

21 Jul 2022

sameh

Air conditioning is not working .
Bathroom not cleaned well.
No soap in bathroom

Leisure Family_with_children

10/10

Exceptional

02 May 2022

CHRISTOPHE

loved the staff so nice !!!

Business Pet

10/10

Exceptional

04 Feb 2022

Michelle

Charming hotel, very good value

This is one of the most charming, welcoming hotels I’ve ever had the pleasure of staying in. The lobby has a large firepit that smells amazing when you walk in. There’s a brilliant restaurant on-site with delicious, affordable food that can even be ordered via room service. The receptionist was so kind and friendly, spoke excellent English and was very sweet to our dogs. The only potential downside I can think of is that it’s rather close to the highway, but we weren’t bothered by any noise. It was actually convenient since we were passing through on a road trip.

Partner

10/10

Exceptional

24 Dec 2021

Meltem

Friendly stuff, good location and clean

Business

8/10

Excellent

18 Dec 2021

Lukasz

Good clean and quiet

Good hotel, clean and quiet, recommend

Business

6/10

Pleasant

11 Dec 2021

Verified traveler

Luke

Apart of loud party in the next room, and sleepless night, hotel is nice clean cozy and in good location

Business

4/10

Poor

27 Oct 2021

georges

Very noisy hotel as there were no insulation
Impossible to adjust the temperature and we slept at 25 degrees which too much
Do not open the windows if not you will sleep on the motorway
Except that the team is excellent and always at your service

Business

8/10

Excellent

26 Feb 2021

Verified traveler

Good choice for a stopover

Excellent cleanliness in the room and common areas. Friendly staff. Good food for dinner (with Covid restrictions, you have to collect your food in the restaurant to bring back to your room).
Bed was comfortable and room was very quiet.

Self

10/10

Exceptional

04 Mar 2020

Susan

Family visit

Trip was due to visiting my oldest daughter after surgery for skiing injuries. Hotel super close to hospital and great shopping area and restaurants. Hotel restaurant served yummy food. Staff super friendly and considerate and full of great advice. Very clean and comfortable room

Self

10/10

Exceptional

30 Dec 2019

Karen

Family trip

Perfect location and a very comfortable bed and pillows. Breakfast was excellent and staff very friendly and helpful. We would definitely stay here again

Friends_and_family Family

10/10

Exceptional

29 Aug 2019

Verified traveler

great restaurant and much cheaper than Swiss side of Geneva

Leisure Partner

10/10

Exceptional

03 Jul 2019

Christopher

Excellent hotel for visiting Geneva region

The Mercure in Annemasse is ideally situated for visiting Geneva, being just off the motorway, and yet in a relatively quiet spot. There’s plenty of secure parking within the hotel grounds. As I didn’t want to take my car into the city, I decided to go on foot to the border and the number 12 tram, an easy 20 minute walk.
The bed was especially comfortable, and the room was pleasantly quiet with a nice outlook.
Quite unusually there was a power cut when I returned one evening, something which was beyond the control of the hotel. However, the very pleasant staff were on hand with torches and candles, and everything was under control.
The breakfast area was roomy and bright, and the choice from the buffet was excellent.
To summarise, I was more than happy with my stay, and would use the hotel again whenever I’m visiting the area in future.

8/10

Excellent

29 May 2019

Verified traveler

Room hair dryer wasn’t working. Got another finally but with only one person on duty at desk it took a while.

Leisure

2/10

Poor

20 Apr 2019

Verified traveler

The hotel didn’t say in the advert that they were doing refurbishment so all the hotel was a big mess everywhere with super rude staff

Leisure Family

8/10

Excellent

15 Dec 2018

Phillip

Ok

We have stayed at Mercure annemase before they star refurbishing . Over all hotel is good for a couple of nights . Our reason was we were on the road on our journey.
Hotel has not finished refurbishment yet. Price was bit high for budget hotel.

Partner

6/10

Pleasant

03 Oct 2018

Michael

Short trip to Mercure

The hotel is under renovation and my room was on the floor where this is happening. Not so clean as a consequence and exposed wiring in the corridor ceiling. This was not expected. Breakfast was limited choice but okay. Service was friendly and efficient. Hotel is remote and taxi service was a long wait to get away.

8/10

Excellent

27 Feb 2018

ADEL

need a car to live in this hotel

Nice and quite hotel for sleeping 15 minutes drive from Geneva free parking

Partner

8/10

Excellent

28 Sep 2017

kuwaiti

Free parking
Nice location
Friendly staff
Close to Geneva
Not far away from anccy

8/10

Excellent

27 Sep 2017

Verified traveler

Nice hotel. Comfortable, good price. Nice staff. Clean.

10/10

Exceptional

26 Jan 2017

Mary

Welcoming after a long drive

We arrived late in the evening. The receptionist was welcoming, there was a large fire in the reception bar area and the room was more than adequate for us.
the other very good feature was that we were approached immediately and told that we could order dinner up until 10pm. the food we had was extremely good

8/10

Excellent

19 Sep 2016

kate

hotel with lovely staff

Lovely receptionists. Very accommodating with getting our room ready after turning up early.

8/10

Excellent

21 May 2016

Xiaohu

Great bargain 15 min to Geneva by car

Great bargain and 15 minutes by car to Geneva center. Very nice hotel staff. Free parking. Will stay again.

Family

6/10

Pleasant

13 May 2016

James

Nice hotel, clean & very helpful staff

Stayed for two nights while attending Vitafoods Europe show in Geneva, nice hotel but sadly I didnt quite realize that it was 30 min taxi drive from the Airport and Palexpo Centre, but thats my fault. Apart from that I cant fault the hotel. Its not plush by any means, its basic but it did not cost much, so you get what you pay for.

10/10

Exceptional

04 Jan 2016

Somer

Typical quality travel hotel, enjoyed my stay!

This was the typical experience I expect of a Mercure hotel. Clean, tidy rooms. Friendly, helpful staff. No drama or mistakes. The location was central to all the roads, and just a 10 minute drive over the border into Geneva (the hotel is on the France side). Very near to several shops and restaurants, and we had a really fun dinner at the grill across the parking lot. All in all, it was just a one night stay en route to Paris, and we all got good, sound rest and relaxation.

10/10

Exceptional

13 Aug 2015

Verified traveler

magnificent place

Family

8/10

Excellent

03 Aug 2015

Faroug

A nice hotel for one who knows it's in France

Hi. I booked one night in Mercure Annemasse Porte de Genève hotel, but I didn't stay there for 2 nights & lost my money for the second night because of Expedia big mistake of putting the hotel in Geneva / Switzerland hotels while it's in France.
I expect an apology, my money back & compensation of 731 Euro paid for one night in Hotel de la Paix Genève when I arrived really tired and couldn't find any hotel while searching with my wife and 4 years daughter using a taxi.

2/10

Poor

29 Jul 2015

Ihab Odeh

mercure hotel Geneva, France

middele of no where , hotel rooms and toilets in bad conditions and very far from city center.

6/10

Pleasant

18 Jul 2015

Judith

Annemasse overnight.

Our room was clean and comfortable, the food was good and the service was fine. Unfortunately the air conditioning raged clanked and rattled all night but it was too late and we were too tired to make a fuss.
The hotel is in the middle of nowhere so one is trapped there. It had four stars in the web site but didn't really merit them.

Partner

6/10

Pleasant

12 Jul 2015

Joshua

Ok, but not great.

Staff were friendly and the surrounding mountains are beautiful, but I doubt I will stay here again. I appreciated the air conditioning, but the commute into Geneva is pretty inconvenient, and the hotel itself appears pretty run down.

8/10

Excellent

04 Jul 2015

Keith

Quick stop

Convenient hotel with great WiFi just outside Geneva with great food for dinner and hotel staff!

Save yourself some loot and drive into Geneva.

Partner

10/10

Exceptional

15 Jun 2015

Diego

The stuff was very nice and bilingual and very useful. The outside and inside the rooms were very clean, plenty of parking space and near of Geneva.

Family

8/10

Excellent

01 Jun 2015

Pamela

Stop over en route to Geneva from France

Looks terrible on approach but was really pleasantly surprised. good value for money and very'new' looking inside,must have been refurbished recently(yet to do outside though) Stayed enroute to Geneva. conveniently located near the main road but not close enough that you're disturbed by traffi. about half an hour from Geneva. Would definitely recommend.

8/10

Excellent

06 May 2015

Jack

Close to Switzerland but better value

Warm welcome on arrival, comfortable room, good breakfast, poor evening meals.

10/10

Exceptional

09 Apr 2015

Francisco jose

I will recommended

Very nice hotel ,personnel very attentive to our need ,good location good price excellent diner . Will be back again

Family

8/10

Excellent

25 Sep 2014

Verified traveler

good quality for your money

Nice staff, nice breakfast, clean and quite.

8/10

Excellent

09 Aug 2014

Pauline2013

Comfy beds

Only comment was about the breakfast, having two diff type that gave us misunderstanding as we were not told about where to have it...

Partner

8/10

Excellent

25 Jun 2014

Bob

Userd by flight crew

nice room for flight crew

10/10

Exceptional

25 May 2014

Verified traveler

Really nice staff mambers

I would recommend all of u to book this hotel it's really nice

4/10

Poor

13 May 2014

Jan

Not very convenient without a car...

I should better study the map..:)
The hotel is quite clean, reasonable.. but it is in France, out of Geneva, not a close as it is presented. Using taxi makes stay rather expensive...
We used public transport (regional bus 61, say 20-25 minutes by walk from the hotel), takes another 20-30 minutes to Geneva. Ticket to Geneva you pay in euro with bus driver (4e) on way back you have to buy a ticket in a machine using Swiss franks (or a credit card.. which is not the option over the weekend)...
If you do not speak French, it could be a bit complicated.. We were leaving early morning, night receptionist does not speak any English.. Hopefully we arranged everything in advance, including pay and taxi (highly recommended).
One more observations... Hotel taxi service belongs to most expensive around... When we took airport taxi, even with searching for the hotel we paid 70 Swiss franks. The other way by hotel called taxi costs us 100 euros. Note that euro is 1.22 SF, which makes the 122 compare to 70 we pay on way there..
However, weather was nice, my wife was happy so why to make a noise, right? But be aware of it..

8/10

Excellent

07 May 2014

Jan

Ideally situated just outside Geneva.

We like Mercure hotels and this one was near where we needed to be. The restaurant and food were excellent. We felt that, overall, the hotel was due for a bit of tlc.

8/10

Excellent

08 Apr 2014

Desi A

Comfortable and Clean

The room was exactly like in the pictures. Clean with American style amenities. The room was quiet. I did not hear anyone next door. The staff was professional and polite. The Nespresso and the hot water heater was a nice added touch. The bed and cot were extremely comfortable. The pillows and bedding were a real treat. Probably one of the best hotel beds that we have slept in the EU (all levels of hotels - 5 star included). We did not take advantage of the breakfast buffet, but should have because there were no other local options.

Family

8/10

Excellent

07 Jan 2014

Nicky533

Excellent chopice for overnight stay on the road

This is a very good choice if you travel by car and want to stay close to Geneve or on your way to/ back from mountain vacation. Very good value for money. We had true 4 star experie4nce for the price that was just slightly higher than the price of Etap or B&B hotel.

Family

6/10

Pleasant

02 Jan 2014

Verified traveler

so far away from city

bad experience this hotel only suitable for driving travelling

10/10

Exceptional

19 Sep 2013

Kat

Great stopover location,

Comfortable hotel with good food and great sound proofing, easy to locate, good stopover location

8/10

Excellent

18 Aug 2013

hassan

Nice hotel . I like it , friendly staff, big room

Good , I will use this hotel again in my next trip

8/10

Excellent

23 Jul 2013

Verified traveler

Good location and clean but facilities out of date

Handy for half way travel stop on way to Italy. Facilities were probably about 5 to 10 years out of date with the Hotel in need of modernising.

8/10

Excellent

21 Jun 2013

Verified traveler

Outskirts of Geneva

Overall OK. Friendly staff; our French is non-existent but they welcomed us and assisted us at every turn. Food was good, service was as well.

4/10

Poor

13 Jun 2013

Verified traveler

Probably not a place to go if you have long meetings in Geneva. Although the setting is pleasant and the hotel is well kept it is quite remote and it is hard to get taxi service in the mornings. I had to leave early because of a death in the family and the hotel had no compassion in terms of reimbursing for an unused night.

6/10

Pleasant

28 May 2013

Verified traveler

A decent hotel, not far from Annemasse and Geneva

The bathroom was pretty tired - the shower screen leaked water all over the floor and there was a hole in the wall where the sink surface met the wall, as a result of water.

Otherwise, quite willing staff and not badly situated. The food was ok too.

8/10

Excellent

15 Dec 2012

121anonym

good break

location for us was perfect as its so near the highway , you do need a car though to get around. staff were great, especially one of the ladies unfortunately i didnt get her name, but she was great. room service was great, tasty food. good value for money

Partner

10/10

Exceptional

05 Nov 2012

alghamdinedal

Nice hotel

I would advise anyone who wants to stay in a quiet hotel, clean and away from crowded places and bustle of the city to reside in this beautiful hotel and economic.It was a great experience

Family

8/10

Excellent

02 Oct 2012

Ngan Tran

comfortable hotel but not close to anything

I liked the hotel. Nice view of mountains. However, it is a 10 to 15 minute taxi ride to a shopping/ restaurant district and taxis there are expensive. The hotel was clean and it was a comfortable stay. Staff was friendly.

Family

2/10

Poor

01 Aug 2011

Jeff

Charge you for services you didn't receive

They charged me $30USD for a breakfast I never got. They ignored me repeated when I said I never got a breakfast. They can look at their security cameras and see I never got any such breakfast. Worst hotel ever.

6/10

Pleasant

11 Jul 2011

Verified traveler

Terrible location, not impressed.

The location of this hotel is very odd and inconvenient. It's located in an area with rundown houses and no restaurants or shopping or anything. We were skeptical upon arriving and found the outside to be not impressive at all, but the inside was nice and clean. Dinner was OK, but i was not thrilled with the manners of the wait staff. He made a rude remark when we ordered 1 plate to share (we weren't that hungry!) and wouldn't bring tap water. The room rate was great, but a complimentary breakfast would have been a nice touch. It's not too easy to get into Geneva from here, either. The bus/train station is not particularly close. No complaints about the cleanliness or conditions of the room. That part was good.

6/10

Pleasant

15 Jul 2009

Anonymous

Quiet and restful

The hotel was fine but it was difficult to get to Geneva from it.It was a long distance from the Geneva airport. It is fine if one is driving but not for those using the train. There were no nearby restaurants within a short walking distance.

Partner

10/10

Exceptional

21 Jun 2026

Sofia

Excellent séjour en famille ! Le personnel est incroyable, toujours accueillant et aux petits soins. La piscine est super et l’ambiance est tellement conviviale qu’on se sent comme à la maison. Nous reviendrons avec plaisir

Friends_and_family Family

8/10

Excellent

10 May 2026

Melissa

Très bon séjour rien à dire sur la chambre le personnel
Petit bémol sur le petit déjeuner pas très varié et très soft et froid sur certains aliments mais à part ça très bon hôtel

Partner

8/10

Excellent

15 Mar 2026

Florence

Beau séjour

Partner

8/10

Excellent

06 Mar 2026

Olivier

Les chambres ont besoin d’être bien nettoyées même dans les coins!!! Et surtout vu le prix être rénovée

Business

10/10

Exceptional

23 Feb 2026

Marc

L’originalité de la chambre fitness, bonne literie. Accueil excellent.

2/10

Poor

18 Feb 2026

Thierry

Pannne de courant à 6h30 du matin douché à la lumière du téléphone, sale de restaurant trop petite, idem petit déjeuner, en fonction du prix la prestation n'est pas bonne !

Business Self

8/10

Excellent

05 Feb 2026

Céline

Chambre propre par contre soucis d’évacuation de la douche. Odeur d’égout dans le couloir
Nous avons pris le brunch à 11h30 c’était top !

Friends_and_family Friends

10/10

Exceptional

03 Jan 2026

Mourad

Bon hôtel

4/10

Poor

27 Oct 2025

Roberto

Stanza rumorosa

Stanza molto rumorosa per un motore, probabilmente un generatore, che disturba il sonno notturno

Partner

8/10

Excellent

27 Oct 2025

Martin

Fin frukost om man inte kommer för sent som vi gjorde.

Friends_and_family Friends

8/10

Excellent

05 Oct 2025

Piero ITI MAX SRL

Tutto giusto, solo il servizio al bar ha lasciato un po’ a desiderare quando abbiamo consumato due prosecchi come aperitivo che ci sono stati serviti senza nessun stuzzichino di accompagnamento.

Partner

6/10

Pleasant

23 Sep 2025

Yann

Deception

Une deception de plus pour un Mercure. Changement de chambre en raison de la propreté. Moquette et fauteuil taché. Pour un 4 etiile ca la fou mal. En arrivant dans un 4 etoile on sattend a un certain standing, et la le compte n'y est pas. Chambre petite, Tv immeuse ou est l' interet.

Business

10/10

Exceptional

12 Aug 2025

Chicoine

Excellent hôtel

Superbe séjour, un hôtel accueillant, propre avec des chambres spacieuse, bien équipées (grande télé, salle bain top, literie top et petit frigo). Le petit déjeuner excellent, pour tous les goûts, du sucré du salé. Beaucoup de choix dont pancake et petite crêpe. La piscine super sympa à part les feuilles mortes qui flottent de partout. Nous recommandons cet hôtel à 100%.

Partner

8/10

Excellent

22 Jul 2025

Marie-Ève

Bel endroit, tout près de la frontière de Genève. La piscine est un bel avantage, rafraichissante et agréable. Le stationnement de l'hôtel est grand et gratuit. Notre chambre était grande et assez propre, il faisait un peu chaud par contre. Belle expérience en général!

Leisure Partner

10/10

Exceptional

01 Jun 2025

Joachim

Alles super, nur kein Deutsch

10/10

Exceptional

20 Jan 2025

Nicola Giulio Enrico

Buona sosta

Una sola notte
Buon ristorante
Comoda la posizione per chi è in transito

Business

10/10

Exceptional

28 Nov 2024

Christian

Une nuit en couple très bien passée. De la place sur le parking pour se garer. Accueil très agréable.

Partner

6/10

Pleasant

03 Oct 2024

philippe

Moquette très sale

La chambre était confortable mais j’ai pris peur en voyant la moquette. Qui était remplie de grosses taches. On aurait dit un motel d autoroute

Self

8/10

Excellent

28 Aug 2024

Stephane

Séjour sympathique

Partner

10/10

Exceptional

04 Aug 2024

Anne-Sophie

Hôtel aux portes de Genève
Ma chambre était propre , tres agréable avec une literie confortable
Le personnel est souriant et a l’écoute
L’hôtel dispose d’un grand parking et d’une piscine
Le restaurant propose des plats originaux et très bon
Je recommande

Business

8/10

Excellent

14 Jul 2024

Amber

Great price close to geneva

10/10

Exceptional

06 May 2024

Catherine

Nous avons passer 2 nuis dans cet hôtel et les chambres sont magnifiques le personnel tres sympathiques.

Leisure Partner

10/10

Exceptional

01 May 2024

Catherine

Tres bon accueil, personnel sympathique. Le lendemain matin café offert. Vraiment a y séjourner sans problème. Encore une fois merci.

Leisure Partner

2/10

Poor

04 Oct 2023

sebastien

Je n'y retournerai pas

Premier point negatif : lorsque les gens mangent, il reste pas tres agreable aue les gens du service dresse le petit dejeuner, l'impression de gener est bien presente
Deuxieme gros point negatif et rédhibitoire : leve a 5h et pas d'eau chaude a la salle de bakn dlnc doiche tiedasse , meme si ca reveille ce nest pas du tout agreable. Signale à la reception lors de mon depart, je nai pas eu l'impression que la personne en place ai eu lair surprise....
Personnellement un hotem de ce standkng, a 100€ la nuit cest juste inadmissible

Business

8/10

Excellent

31 Jul 2023

Verified traveler

La décoration de l'hôtel est plaisante, l'accueil professionnel et la chambre confortable. Le restaurant propose une carte variée mais le service n'est pas à la hauteur. Je n'ai pas réitéré l'expérience car déçu de l'attitude de la personne qui était en service.

Partner

8/10

Excellent

31 Jul 2023

Mario

Buona struttura, buona pulizia, colazione abbondante, servizio migliorabile.

Business Family

6/10

Pleasant

24 Jul 2023

Fabio

Bad cleaning

The bed cover and pillow were smelling very bad and they didn’t replace them as asked (probably changed only the sheets).
Anyway they emitted a small partial refund.

The chairs outside are and stay dirty…

Business

10/10

Exceptional

24 Jul 2023

matteo

tutto ok

10/10

Exceptional

26 Jun 2023

Pierre

Bon Hôtel

séjour agréable. Rien de particulier à signaler en négatif.

Partner

8/10

Excellent

12 Jun 2023

Thérèse

Ca va mais peut mieux faire

La literie bien confortable mais le personnel pas très souriants et le petit-déjeuner on peut faire mieux pour un 4 étoiles ( machines HS, il manque certains produits, pas beaucoup de choix...).

Friends_and_family Family

10/10

Exceptional

04 May 2023

CESAR CARLOS

Estupendo todo

Un hotel estupendo y una gente acogedora

Partner

10/10

Exceptional

02 Feb 2023

Besa