Name: Geneva Residence
Address: 1 Place Porte De France, 1, Gaillard, 74240, FR

6/10

Pleasant

01 Jul 2026

Katharine

Because there is really only someone on-site for a few hours a day, it can be a nightmare checking in if they haven't gotten around to setting up your reservation. They depend on a lockbox and giving you an envelope with your key card. They say that you can call a phone number for help but actually that number is only available after about 8 PM or so, which makes it quite difficult to get any help if no one is there. I suspect this might be a particular problem on Mondays.

Also there are no fans and of course, there is no AC. This makes it pretty uncomfortable when it's hot, which I expect it to be more so in the future (weather-wise). things to consider.

Self

6/10

Pleasant

11 May 2026

Michael

Very basic
Inexpensive. You get what you pay for.
No coffee maker.
No toaster in the kitchen.
If you’re on a tight budget then the room will be ok.
2nd “bedroom” is a pullout couch. Do be prepared for that.

Friends_and_family Family

2/10

Poor

18 Apr 2026

Schroeder

The standard of the room met my expectations based on the price and location. But the check in process was unprofessional, and the staff were unfriendly and even aggressive. I have made a complaint. I only stayed here because my usual hotels in Geneva were fully booked. I will never stay at Geneva Residence Hotel again.

Self

10/10

Exceptional

03 Jan 2026

Arkady

My stay was great! Looking forward to staying here on my future Geneva visits.

Business Self

6/10

Pleasant

05 Aug 2025

christopher

Overall a good property with easy access to Geneva. However it is sparsely furnished and minimum equipment.

Leisure Partner

4/10

Poor

16 Jun 2025

Chris

Very easy location to get to/from Geneva, lots of shops nearby for snacks etc and restaurants also. Unfortunately the pillows were stained yellow and dirty under the pillow case, there was ants in the bathroom and the hallways stink badly, it was also very very hot during my stay and there was one ac that was ridiculously weak.

Leisure Partner

10/10

Exceptional

31 May 2025

Anthony

This is a nice place to stay. The train to Geneva is literally right in front of the property.

Business Self

6/10

Pleasant

01 May 2025

Aleena

Property is very basic.stayed with kids. Corridor and rooms are smelly. Smell of smoke is too much.
Shower was broken complained to the reception but they said they can not do anything or they can’t compenaste. So not very helpful. Person on the fone was rude aswell.
Ok for a night or two.

Friends_and_family Family

8/10

Excellent

15 Mar 2025

Verified traveler

Honeymoon getaway

It would have been nice if shower head had holder against the wall, more powerful stove and a lock box.

Ultimately, great location and nice place.

Partner

10/10

Exceptional

05 Jan 2025

Arkady

Good job!

10/10

Exceptional

30 Dec 2024

Arkady

My first choice in Geneva

Business Self

6/10

Pleasant

30 Jun 2024

fahad

Everything was good but internet was not working.

Leisure Family

4/10

Poor

08 Jun 2024

Rohit

The corridor and room had a bad smell.
There were stains on the carpet.

Leisure Family

10/10

Exceptional

29 Mar 2024

Mishayla

Perfect location. Right outside the boarder of France and Switzerland. 30 second walk to the trams which takes you into Geneva Lake town in 10 minutes or smaller town a few stops away. Tram on the opposite side also takes you into France. Restaurants all around within 30 seconds or few mins walk. Property has a fridge and cooking equipment if you want a cheaper night in. Pharmacy nearby, mini grocery store. Safe to walk at night (I got home after 9pm and travelled alone). Lift access and clean hotel. Not the most luxurious but still modern. I will definitely be staying again

Leisure Self

6/10

Pleasant

24 Mar 2024

Sanchia

Apartment itself it lovely and really good value for money. The shower was properly the only downfall, poor shower, no holder and the water flooded.
The people above were super nosey. Recording is closed most of the day. I had an issue with the deposit I paid to Expedia before arriving then hotel charged me for it anyway lots of messing around. Other than that nice apartment. Good location in relation to transport and the area it’s self seemed a little unsafe in the nights

Leisure

2/10

Poor

02 Jan 2024

Sue

Awful - avoid

Was due to stay for 4 nights, but we checked out the morning after our late arrival on the 29th December. The pictures on the website are deceiving. The place is very run down and it much need of repair. Mould in the rooms, very old furniture. Staff were not friendly. When we said we were going, they just shrugged their shoulders, didn’t ask why. So I told them the reasons, but they were not surprised or bothered at all. All they said was that they would not refund us. We are going to persue this though. This property should not be on Hotels.com

Partner

10/10

Exceptional

26 Dec 2023

Eleanor

Great stay

Great location with the tram stop opposite, check in was very easy even though we arrived late. Room was clean, only downside was very thin pillows.

Partner

8/10

Excellent

19 Dec 2023

FILIPE

It’s handy as it has a train/bus stop in front of the hotel, the location is great. Unfortunately WiFi never worked and as I did not have a Swiss/French number I could not make a call - there is only someone at the reception from 8am to 10:30am which isn’t ideal. But for the price we get what we paid for. Overall good but we loads of space for improvement.

10/10

Exceptional

10 Dec 2023

Eliane

Decent

It was pretty good.

Partner

8/10

Excellent

11 Nov 2023

Mahmudu

It was excellent, I enjoyed my stay

Leisure Partner

10/10

Exceptional

09 Oct 2023

tariq

NiCe hotel

Leisure Partner

8/10

Excellent

22 Sep 2023

Johan

Good place, easy to use transportation nearby and ideal to stay for some nights visiting Geneva.

Business Self

6/10

Pleasant

17 Sep 2023

Joanna

We stayed there for a week and got only one towel each for the whole time.

Leisure Family

6/10

Pleasant

22 Aug 2023

jamila

The stay was ok. But the sheets need to be soaked in hot water. I had some bedbugs bites.
Overall, its a good place to stay

Business

8/10

Excellent

10 May 2023

Raphaël

Great location for this aparthotel in front of the tram station.
Best price/location ratio to spend a week working in geneva

6/10

Pleasant

03 Jan 2020

Hemant

Below average

Not a great hotel to stay with family. Not clean.

Friends_and_family Family

10/10

Exceptional

14 Dec 2019

Verified traveler

WONDERFUL PLACE,THANKS LOOKING FORWARD TO COME AND STAY AGAIN

Business Self

10/10

Exceptional

26 Oct 2019

Verified traveler

Clean quiet freindly. I have already recommended to my friends

Leisure Partner

8/10

Excellent

03 Oct 2019

Verified traveler

Basic and nice

Basic.value for money, budget accommodation with easy access to public transportation.

4/10

Poor

02 Oct 2019

Verified traveler

Though the residence had good facilities, when arriving the room was not what I would regard as clean. It was grimy and worn down and lacking attention. When leaving, I left something in the room and when I went back to the reception it was closed and I was unable to find a single person who was a member of staff at the residence. I was unable to call the reception until 4 hours later by which time I was waiting for my flight at the airport. I called the hotel as soon as the reception opened again and the receptionist told me that the hotel staff was unable to locate the toy I had left in the room which was a gift for my niece. I do not understand how they weren’t able to locate my belongings unless nobody went back to clean the room after we left. I was very disappointed in the general standard of the room, the lack of communication to the reception and the lack of staff present on the premises who then claimed I left nothing in the room which in fact was not true.

Leisure Friends

10/10

Exceptional

28 Sep 2019

Verified traveler

OK for a one night stay. Clean and tidy staff helpfull

Leisure Partner

8/10

Excellent

23 Sep 2019

Verified traveler

I loved it was super convenient and for the price range, you get what you pay. The property needs some work, people smokes in the hallway, which is never a good thing. Overall was ok, but need to care a bit more about the details.

Leisure Self

10/10

Exceptional

19 Sep 2019

Arsal

Nice affordable room with great public bus tram

Great area. Right at the 'border' between Geneva and Annemasse. Trams and buses are literally in fromt of hotel that take you to cornavin or Geneva center in 20-25 minutes. Room was clean and also had stove/fridge and basic utensils. Would recommend..

(No iron or.iron board in room though)

Partner

2/10

Poor

17 Sep 2019

Verified traveler

The place was run down and dirty. The socket was hanging off the wall and there was mould on the ceilings.
Its about 45 mins from central Geneva. Don't bother staying here, the check in time is 4pm which is ridiculous for a hotel.

Leisure Self

6/10

Pleasant

10 Aug 2019

Steve

Looks clean and cozy in photos than the actual. Although it was clean enough. Staff was helpful. Good, relation to transpo. Bus is 1 min away. Has 2 choices for network and currency.

Friends_and_family Family

4/10

Poor

05 Aug 2019

Clowson

The staff were very kind. The bathroom was filled with mold and had no vents. There was no central air so windows open would be ok if it wasn't for constant noise and what appeared to be crime outside. The construction prevented us from getting to the parking garage nightly. Location is good for food, grocery etc. I would not however recommend this location due to the activity outside and the poor condition of the facility. Even emergency stair wells had broken lights.

Friends_and_family Partner

8/10

Excellent

24 Jun 2019

Verified traveler

Its good. Clean, and I can cook in my room
Its good. Clean, and I can cook in my room

4/10

Poor

04 Jun 2019

Verified traveler

+ Proximity to the tram to Geneve
- Very old furnirure, very unconformtable sofa, the smell in the apartment

Family

6/10

Pleasant

26 May 2019

Joana

My room was stuffy and seemed to have been used by a smoker though l asked for a non smoking room.

Business

4/10

Poor

22 May 2019

El

The rooms were very tired and in need of repair. Did not feel it was all that secure. One positive is that the bus and tram station into Geneva was right in front of the hotel.

Leisure

6/10

Pleasant

11 May 2019

P

Cheap place but nothing around and super expensive to get to any airport around by taxi

Leisure

2/10

Poor

15 Apr 2019

Santiago

This property requires a major room interior overhaul. I did not find the neighborhood safe and its pretty far from the Center of Geneva so be prepared to walk over 1.5 hours or take bus or tram. The kitchen, plates and utensils we very dirty with grease and the bed is extremely uncomfortable. I will never stay in this place again ad the pictures are not representative of the truth about our apartment there.

Business Family

4/10

Poor

17 Mar 2019

Verified traveler

This property is not how it looks in the photographs , we had two apartments and both of them where old and poorly decorated and they both had broken showers.
The gentleman that was on duty really needs to learn manners and common courtesy we all found him very very rude.
We would DEFINITELY NEVER STAY HERE AGAIN!!

Leisure Family

8/10

Excellent

12 Mar 2019

Verified traveler

Budget but normal place near Geneva.

It was enough for this price.

Family

8/10

Excellent

10 Mar 2019

Fleur

Another stay fr us at Geneva Residence

This is not our first stay at Geneva Residence. My colleagues and I have stayed her before and always during the same period and we have always been satisfied. The staff is nice, especially Jerome who always makes us feel welcome,

4/10

Poor

09 Mar 2019

Verified traveler

WiFi not working at all, no receptionist to help, lobby has no light, floor was wet ewwww...

Friends_and_family Family

10/10

Exceptional

01 Feb 2019

Kerry

This was perfect for our short stay. We actually booked the wrong dates and arrived one week earlier than expected and the lady was able to allow us stay. Absolutely no complaints about this property for a short stay.

Leisure Partner

6/10

Pleasant

03 Nov 2018

Tan

Have own private cooking area and the room is spacious. But the room is dark and gloomy. Need to throw own rubbish at the end of stay. Pretty old and run down, need some refurbishment

10/10

Exceptional

03 Oct 2018

Imran Ali

Best value for money

An amazing place in such an affordable budget

Partner

8/10

Excellent

03 Oct 2018

Verified traveler

Convenient

Clean and good value. The property is not that smart but functional with excellent Internet and transport links

10/10

Exceptional

03 Oct 2018

Donald

Felt a little more like an inmate than guest

There are warning about many things or there will be monetary consequences. You even must take out your own trash or face a 96 euro penalty (how is this amount arrived at, laughable). It is located in an area of much road construction which makes it difficult to access. We parked our car in their garage but they forgot to give us the fob which opens it. Once settled the place was good. Since it is a 2 bedroom suite we could have only gotten one room instead of two. The laptop friendly space which also has the TV located in it has NO LIGHT and the room only has small lights by the beds, not even suitable for reading. Kind of strange set up but adequate. It is located by some nice pizza restaurants which eliminates having to drive in the area and use the garage again at night. It seems most guests were men working on the construction projects in the area so it was kind of a rough crowd but caused no problems and were quiet.

2/10

Poor

17 Sep 2018

Verified traveler

Very bad

On arrival, the reception guy was very rude I have been told I can’t check in before 4pm as the rooms were all full and I can’t even stay at reception. Please my advice NEVER book with them they are bad and the reception guy was unpresentable and acting as if he works in market not hotel very bad customer service( I just left) and didn’t bother to get my money back as they won’t pay it. Honestly avoid this hotel and for Expedia it gives you bad reputation.

8/10

Excellent

25 Aug 2018

Doris

Good experience

Good experience for price. The only thing was bad is the attitude of the man in the counter. Reception is not appropriate because there is not chairs or any thing to seat; when I had to write something on my phone I seated on a chair in the breakfast room and my husband stayed out waiting me. So the man started to speak aloud \"that is just for breakfast, you have to pay\"! bla bla... he was rude and his attitude unexpected. I found it a little bit funny because we just had already breakfast in our room.

2/10

Poor

22 Aug 2018

joe

It's boring to stay in that property

Not satisfied they come to clean the property after 7 days. It was a really bad experience. Reception is not open 24/ 7 we had to face many difficulties cos of that.

4/10

Poor

31 Jul 2018

Keith

Conveniently placed for travel into Geneva

Due to hot weather had to keep all windows open and subsequently it was very noisey.
The furnishings and furniture are a bit tired now.
The staff were very helpful

8/10

Excellent

30 Jul 2018

NAMSEOK

Cheap but nice hotel

I used this hotels several times already. This is one of hotels that I choose to stay whenever I visit there with several reasons. First off, the price is way cheaper than other hotels in Geneva. Secondly, the location is not bad. We can use tram (number 12) to reach Geneva city center very easily and this hotel is so close to the tram terminal station. Even though the tram station is under construction, so we have to walk a little bit more than before. I hope the construction will end soon. Lastly, you can cook yourself. Super markets are near to the hotel and you can buy whatever you want to cook.

8/10

Excellent

09 Jul 2018

Gama

It was very good we enjoyed

Partner

2/10

Poor

03 Jul 2018

Andrea

Horrible. Doesn’t match photo at all

Did not match the photo even closely. The room was in horrible condition. Dirty & everything looked like it was used for 50 years and never cleaned. We left immediately

Partner

6/10

Pleasant

19 Jun 2018

vicky

Sink in the kitchen has no running water. Pots have no lids. But the apartment is big and spacious. Overall it is comfortable and quiet.

6/10

Pleasant

10 Jun 2018

Nitin

Good place next to Geneva. Kitchen was a bit problem to use, but was ok for one night. If you are coming late after 8Pm, please do call them. If you dont have phone, it might be a problem.

4/10

Poor

17 May 2018

Edwin

Service Level Indifference

Reception staff saw us with luggages waiting at 3.40pm ( opening 4.00pm ) at locked front door.
He was having orange juice at the courtyard enjoying the spring sunshine.
Didn't move until 4.00pm.
Least he could do was allow us to put baggage so that we could resume our travel itinerary without having to check in first..
Request to change broken fan ( No aircon in room ) was met with excuses.
Only replaced on 2nd night.
For a service industry, the hotel staff treated us as though we are trampling on their union rights.

8/10

Excellent

25 Dec 2017

Jun-z

The hotel was OK. With a reasonably price, the room is not bad. The location is slightly far from the airport and therefore would need a proper research in order to get to the hotel, if you a new to Geneva.

4/10

Poor

22 Dec 2017

Verified traveler

Hotel was dirty and in bad condition. There was no parking and the spot we did find nearby caused us to get a ticket

6/10

Pleasant

10 Dec 2017

tez

Great proximity to Geneva.

Surrounding area undergoing major road works at the time so a little chaotic outside, but Clean basic room is what you pay for.
No complaints for the price

8/10

Excellent

30 Aug 2017

Umer

hotel is in france not Switzerland

It was okay for the price. Hotel must relax the check in timings

6/10

Pleasant

06 Jul 2017

WP

Late check-in can be stressful

The hotel has very few staff members and reception is only open in the morning, after 8AM, and late afternoon / early evening. I arrived after 8PM, once reception had closed. I received the late check-in instructions by email only once I landed in Geneva. That was a bit stressful! In the end, it was OK. I had a room for the night. My apartment was fairly large but equipment was basic. The area has lots of bars & places to eat so it's fairly noisy until 11PM. Although it's cheap, I don't think I'll be tempted to stay again.

6/10

Pleasant

14 May 2017

Verified traveler

Convenient place to the bus stop and supermarket

It's a convenient location but the check in time is not so friendly!

6/10

Pleasant

22 Mar 2017

Verified traveler

It was good, the size of the rooms and their facilities are very good. The main problem is that the wifi is regularly cut, and they change the towels just weekly, not everyday.

6/10

Pleasant

27 Jan 2017

Verified traveler

In france?

Was surprised to find my cabbie very confused that this hotel was actually in France!
My room was nice, but cleaning started right outside in the morning.
Be prepared that the hotel is not actually that close to the city centre.

2/10

Poor

30 Dec 2016

Andrea

Nothing like the pictures

Upon arriving, our room had no toilet seat. The bed was a sofa bed (I was aware of this when booking), but it was not made into a bed. When I went to the front desk to ask about this, she easily changed us to a different (bigger) room. The second room was dark, very unpleasant, the bathroom had 2 hooks to hang towels and the wall underneath them was black from mold. The door deadlock didn't work. We couldn't get the heater to turn on. Neither room was anything like the pictures on expedia. We got a refund (after about 2 hours on the phone) and booked Hotel Suisse near the main train station...much much better (although 3 times the price). The woman at the front desk was not pleased that we called expedia instead of talking to her, but authorized the refund and gave us back the cash we paid for the hotel tax.

8/10

Excellent

08 Nov 2015

Nazim

Overall good hotel at such price in Geneva

good approachable, nice view, easily accessible by public transport

Family

4/10

Poor

01 Nov 2015

WEI LENG

The only problem with your hotel is there is no counter staff between 11am till 4 pm and 8pm till next morning 8am. This do not occur in any other hotels. If our flight happen not to coordinate with your open time, then we will have to wait till your staff comes. This is very very inconvenient to travelers. Hope you can have counter staffs throughout and improve this particular service to overseas travelers.

4/10

Poor

01 Oct 2015

Priscilla

Location is no good. The apartment smelt badly of smoke although it stated on the ad that it is a non smoking apartment. At night quite noisy with people drinking outside the café. Really not a very good location to stay for traveller visiting Geneva for the first time.

Partner

4/10

Poor

26 Sep 2015

Daniela

i would not recommend it

Very disappointed. The hotel is very shabby. Great location for access to the tram, but in a bad neighbourhood.

Partner

4/10

Poor

18 Jul 2015

Verified traveler

A group of young men congregated in the center court yard being rowdy and loudy. Tried to confront me as I was entering the building, there after I was extra cautious of those around me.

2/10

Poor

11 Jul 2015

george

Shockingly Dredful !!

no air conditioning made my 2 night stay shockingly dredful. Also no staff to assist outside of bussiness hours. The staff who were there in the morning were very unhelpful and more concerned with collecting local taxes.

Web Images of the hotel room and facilities were totally inaccurate and the wifi was terrible

2/10

Poor

22 Jun 2015

James

Total opposite of the pictures

Dodgy neighbourhood, dirty kitchen, scruffy apartment with hole in the sofa. I have never stayed anywhere like this. Got up and out early just to get away.

Family

10/10

Exceptional

17 Jun 2015

Nishu

Vacation

Nothing to complain about, beds were very comfortable. Good transport connection to Geneva city.
Only thing to keep in mind that the reception is open only till 11AM and then from 4pm to 8pm. You should plan your arrival during that time.

Will definitely stay next time!

Partner

4/10

Poor

04 May 2015

Verified traveler

I was trying to save money.

This was a step too far. The place is miles from the Palais des Nations, and in a run down district.

10/10

Exceptional

19 Mar 2015

Verified traveler

Fantastic hotel

This hotel seems like it was recently renovated as the furnishings inside of the apartment were all new. The room had an odd smell, perhaps from the new flooring. We rented an apartment which had a separate bedroom and a huge terrace on the outside. The kitchen was fully equipped including soap and a dish towel. The residence itself was fantastic, but the neighborhood was a bit sketchy with some rowdy boys outside at night who tried to grab at us. The hotel is across the street from the tram line though so it was easy to find and get around.

Family

6/10

Pleasant

10 Nov 2014

Verified traveler

Good but the neighbor was not safe.

Strange guys were around the hotel, particularly at night. They came to me, kicked me, and did not let me enter the hotel. It was dangerous.

6/10

Pleasant

11 Oct 2014

Geoff

Convenient accommodation but in rather dodgy area

Good sized room set up for extended stays. Toilet had no seat \"this is the disabled unit\".

2/10

Poor

19 Jul 2014

Juan Ramazzini

Terrible Hotel

This is the worst hotel that I've ever stayed. The room pictures are completely deceiving. The staff is rude and make you feel unwelcome, specially the maintenance guy. First reception only operates for a few hours so if you arrive outside their working hours you are lost. The bed in my room was broken and the lights didn't work. We had to switch rooms. There's no cleaning but they leave you a nice broom and a mop for you to clean. The dishes don't even touch them because you also have to do the dishes or else they will charge you I think 35 euros. Parking is a yoke. Good if you are driving a bike. Space is minimum. Hotel is located on bad neighborhood. Very noise at night and without A/C. Good place if you escaped from prison. Not a vacation place.

Family

4/10

Poor

21 May 2014

Jen

Dont think I will be repeating.....

Staff was not helpful at all, when I arrived the 3 people in the front were helping out 1 disgruntled customer, so I had to wait 20 minutes to ask where i could park. The hotel in itself is very dingy and musty. On the bright side, there is a little kitchen and a supermarket a block away, so that's convenient, but it's not a good location to visit Geneva. The bed was comfortable and the room was spacious.

Family

6/10

Pleasant

18 May 2014

ES

Good place

As a self catering facility, it is not bad for the price. Internet via WIFI is not always working.

10/10

Exceptional

30 Jan 2014

bez

For the price, fantastic. Close to bus and tram.

Great place to stay. On the main bus route to and from geneva cornavin train station and annemasse station. Bus 61.

8/10

Excellent

20 May 2013

Verified traveler

Pretty and quaint

Dark smoke filled halls in hotel led to a surprising fresh smelling beautiful room. Was glad was with my husband because the halls were very scary. Hotel is right acorss the border- located in the heart of the city- restaurants are walking distance. Hotel doesn't change $ so be sure to do it at your airport of origin.

8/10

Excellent

15 May 2013

Colin

Good low cost alternative

Good solution when attending extended conferences in Geneva and requiring an economical accomodation with self catering. The property is at the end of the tram line just across the road, in France . The border crossing is no problem, as no one is on duty. The room is not luxorious but adequate.There are supermarkets close by in both Geneva and France. Note that shops are shut on Sunday in Geneva but open on Sunday morning in France. Reception is only manned form 0800 to 1200 and 1600 to 2000., so arrange check-in accordingly.

6/10

Pleasant

03 Apr 2013

Chris

Cheaper than staying in Geneva

The hotel is cheap and near the French Swiss border. It overlooks the border crossing and there is a tram within 50 yards of the hotel which goes to the middle of Geneva in about 15 minutes (number 12).
There are some other odd things; you can only check in between 16:00 and 20:00 and you must check out between 08:00 and 12:00 because at all other times the reception desk is closed.
There is a laundrette downstairs in the lower floor of the hotel and if you need a ironing board then there is one at reception.
There are some people there who have been there for months and plan to stay for a few more months.
It can get a little noisy but if you are looking for somewhere to stay which is cheaper than Switzerland then this isn't too bad.

2/10

Poor

19 Mar 2013

J

3 Stars? Not likely!

I have stayed at dozens of hotels in Europe, and hundreds in my life time. This hotel if that is what they want to call it was horrible. The front desk is only open for 6 hours a day. If you need to arrive outside those hours you have to call and arrange it. And, by arrange I mean they will give you a code over the phone to get in the front door, and then they will give you a code to the little safe that has an envelope with your name on it and your key... oh and there will probable be several others keys there to if you don't like your room... maybe check out someone room instead. The room was as clean as a hostel, smelt like a bad Indian restaurant, and you had to clean, tidy, and take out your own trash or pay a 36 euro fee to have them do it for you. Now none of this is know to you because they are smart and do not provide it on Hotels.com. We found this out at 10:45pm after driving for 8 hours in a snow storm. All the other hotels in the area where booked and we had no choice. The only plus side was it had hot water and a mini refrigerator. If I were you... find a hotel that is not this one... 3 Stars? Give them a no star!

Family

6/10

Pleasant

28 Jun 2012

J & Y Anderson

Cheap and Friendly Hotel but a little dirty

This was definetly a cheaper option than staying in Geneva. Switzerland is expensive so saving money anyway you can is a bonus! It's directly outside the tram stop, which happens to be the end of the line, as you're actually staying over the border in France.

Location is perfect, only a 20 minute tram ride into Geneva, a short (200m and 500m) walk to a few grocery shops. Day pass Tram tickets cost about 6 euro each BUT if you're travelling on the weekend the one day pass will cover 2 people travelling together. We found this out by visiting the tourist information bus which was just outside the train station in Geneva itself. They have some great tourist booklets which have very useful info!

The hotel/apartment was really spacious but very dated and is in desperate need of a reno! Air-con would be nice! It was quite dusty when we first arrived and I found a vacuum cleaner in the cupboard so ran it over the floor and wiped some of the furniture we'd be using. I also took the pedestal fan apart and washed it so we could use it, as it was really filthy. The cleaner either hadn't been or is really slack! The bathroom was suprisingly clean though considering the rest of the place was dusty and dirty. Our towels and sheets were also spotless.

Noise was not a problem either, soundproofing is good here and we slept well.

The man in reception was really nice, supplying us with maps and helping to print off some things for us. He also spoke good english so no problems there.

6/10

Pleasant

29 May 2012

Thomas P.

Cheap LternTive to expensive Geneva

The hotel is OK, clean but has seen better days. It situated on the French side of the border and right next to the end stop of tram no. 12 which takes you the the heart of Geneva in 15 minutes. The staff were helpful but the reception is not manned all the time. The security is very good, with coded entry and key card for the apartments. As they are apartments, they are not cleaned during your stay. The area is so, so with some restaurants near by, which are lot cheaper than anything in Geneva proper. Overall rating: 2 - 3

Family

6/10

Pleasant

14 May 2012

S. Kang

Good Price and Close to TRAM station

Good price....Good location (very close to TRAM station). But a little bit noisy neighborhood....Generally, it's not bad...

4/10

Poor

20 Apr 2012

Verified traveler

front desk was open only during certain hours. That was really bad. Wished I'd known.

6/10

Pleasant

20 Mar 2012

Verified traveler

Residence Hotel Geneva

A basic apartment overlooking
The border crossing (on the French side)
The staff were very helpful - but one needs
to make arrangements for a late check-in.

6/10

Pleasant

06 Mar 2012

Verified traveler

Trell from US

This hotel is as cheap as you can find for Geneva. It has a peculiar odor. The service desk closed at 10 and the electricity went off about 3AM - then it got cold. While this sounds awful the quality of hotels in Europe is not as good as the states. You just do not get much of a hotel for your money in europe, especially switzerland. We love Switzerland but next time we will just take a tent.

8/10

Excellent

24 Nov 2011

Inga

The location location location-perfect!

I do not unsderstand people who said in their reviews that the hotel is far or in the middle of nowhere. It could not be futher from the truth. The hotel is budget one so obviuosly people shouldn't expect the posh apartments. Yes, they do not have rooms but rather mini flats with a bedroom, sitting room, mini kitchen and bathroom+toilet. If you are not too picky and trying to save some money this hotel is perfect for you. The best feature of it is the best location ever. It's only about 15 minutes away from centre of Geneva. Just take a tram number 16 and stop at the last stop . It is still a very busy area there with lots of shops,cafes and restaurants. The hotel is in front of the tram stop. The trams run until about 2-3 am so enjoy your night out. Enjoy your stay and take advantage of the best location!

2/10

Poor

29 Jun 2011

Ali

Worse hotel in my life (customer reception & hotwater problem)

If you arrive late you will be in trouble.
The first night there was no water and no hot water.
The second day there was no hot water. I went to the receptionist and I told him that I need to take a shower because I want to attend an important conference, but he was going to give me bottled water. I missed half of my conference that day because the water was connected at about 10:30am.
When I was leaving the hotel, the receptionist was asking me to pay municipal fees that I had paid when I checked in. I could not convince him that I paid to another person who was the receptionist when I checked in.
Lots of bad experiences.
Basically I would never recommend such a hotel with this type of poor customer support services.
I wonder why Expedia has it on their list.

6/10

Pleasant

29 Jun 2011

Ricardo

Good price, but you get what you pay

I had not been notified there was check-in closing time, and I was really lucky I found someone closing the front desk when I arrived. The surrounding has some restaurants, which is good (I recommend the Italian right accross), but some strange guys hanging around a hair saloon and the bar across the entrance are not what you expect to face on a holiday morning.

Partner

4/10

Poor

27 Jun 2011

Verified traveler

Geneva Residence -- close to train but odd recepti

Pro: Clean, nearby train
Cons: Reception closes early -- so we had to hunt down people with cell phones to call the helpline and get access to the residences; WiFi didnt work;