Name: Arcotel Kaiserwasser Vienna
Address: Wagramer Strasse, 8, Vienna, 1220, AT

10/10

Exceptional

11 Jul 2026

Amy

Such a great location, good breakfast and helpful staff.

Self

10/10

Exceptional

13 May 2026

Iris

Everything was excellent. Breakfast selection was great. There was no room service during my stay though.

Business

10/10

Exceptional

05 Jan 2026

Audrey

The rooms are big and clean. The hotel staff was really nice. It is really convenient to be that close to the subway and walking distance from the river

Partner

10/10

Exceptional

28 Dec 2025

Mitsuru

Business area but easy to access areas

Partner

8/10

Excellent

19 Dec 2025

koji

Clean room and many towels. Room temperature is also comfortable.

Business Self

10/10

Exceptional

22 Nov 2025

Pavel

Comfortable mattress and pillows. Very clean bedding and towels. Good location steps from train

Friends_and_family Family

6/10

Pleasant

20 Nov 2025

Ugur

Location is perfect for going to UN Buildings and to U1 metro which is just across the street. The breakfast buffet is perfect with multiple hot and cold items and even sparkling wine is included. However, I wasn't happy with the room, very limited electricity points, the TV didnt have any English channels working and the AC never worked for the 4 nights that I stayed there. Though, the reception is fantastic and I really loved how Muhammed in the reception is always smiling and helpful no matter what. Overall I would definitely stay there again because of the location and the breakfast and the staff, but I wish the rooms could be made functional for the next stay.

Business

10/10

Exceptional

27 Oct 2025

Daniel

Stay was good buffet coule have had more vegan options but still good stay.

8/10

Excellent

31 Aug 2025

Brian

Is good. AC isn’t very cold. Would be nice to have a fridge in the room. Good location on the metro.

10/10

Exceptional

17 Aug 2025

Natalie

The train station is just a few meters away, that was great. The room was comfortable and clean. The breakfast is nice. They have fresh bread, there are lots of options for teas, coffee, juice, and they have lots of fresh fruits, veggies, deli meats, smoked salmon, soups, eggs, bacon...the works.

Just a heads up that the front desk staff was a bit weird about me asking them to clean my room the morning of. Something very unusual for a hotel. They do have a system of requesting it the night before through a QR code. There is no house keeping if you don't request it with the purpose of being \"green.\" I hope this was a one off experience but I had dropped and broke my makeup compact that morning and it made a mess in the bathroom. I was rushing out so I figured I'd go to the front desk and quickly request the cleaning. Both ladies at the front pestered me for the QR code request and insisted I needed to make the request through the QR code 24 hours before. I had to almost argue and explain I needed the cleaning that day. I never thought it would be that difficult to request day-of house keeping at a hotel. Mind you it was 8am and I didn't care if they came at 3pm. They finally agreed and it was done.

Aside from that, everything was great.

Business Self

8/10

Excellent

02 Aug 2025

Vidya

No fridge :(

Business_and_leisure Partner

10/10

Exceptional

14 Apr 2025

Badri

Close to the Vienna International Center

I attended a conference at the VIC which was a stone's throw from this hotel. Comfortable, clean, not so far from the airport and perfect for business and leisure travelers. The room was fairly large and could fit in a young family easily.

Business

8/10

Excellent

03 Mar 2025

Cindy

This review is for ARCOTEL Donauzentrum. Had a booking with Kaiserwasser but they could not accommodate due to a technical error. They were nice enough to transfer the registration to thei other hotel.
Rooms clean. Good bed and shower. Good breakfast. Very close to Metro station. Attached to large shopping center with many food outlets. Airport bus stops right infront of hotel.
Only caution. No regularly manned chech in desk, and elevators don't need a pass key, so anyone off the street can go to the room floors unchecked.
Would stay there again.

Business_and_leisure Self

10/10

Exceptional

18 Dec 2024

LEAH-VI

Accessibility on public transportation

Leisure

8/10

Excellent

06 Dec 2024

Maria

A good place to stay especially if you are working at VIC. Underground station is within 5 minutes walk. Good breakfast. The only negative is that room furniture is not comfortable: bedside table is hard to reach, some hideous corner armchair, no proper desk. Otherwise good.

Business Self

4/10

Poor

02 Dec 2024

Patrick

Rooms were clean and comfortable.

Check in process was the slowest I have ever experienced. Waited 30mins for 4 people ahead on me while checking in and we arrived at 3pm. And that was just to look up details not explain anything about the local area or anything.

Weirc knock on the door from two guys after check in to see if we wanted anything from the minibar when we were relaxing after our trip so it was annoying and breach of privacy: if we wanted we would have told you.

Door into the room had a stuck mechanism and had to be unlocked by staff at 2am.

Leisure Partner

10/10

Exceptional

03 Nov 2024

Nadia

Clean

4/10

Poor

24 Oct 2024

Igor

I have asked for an upgrade of my room, because I am a Gold Member, but they gave me the smallest room on the executive floor and empty room minibar. I complained to another clerk and have received a larger room (quite good one) and filled minibar. However, next day, the minibar has not been refilled. However, I again complained and have received a couple of free drinks. Also, I have left request to prepare my room after 11.30 am, but nothing has happen for two days. I am upset that such simple things have to be done without any complaints from myself!

8/10

Excellent

07 Oct 2024

Alexandre

Good hotel near the UN and a metro station. The breakfast was fine. The restaurant has limited options for dinner. The rooms are relatively large and comfortable. Staff is not particularly welcoming but is overall professional.

Business Self

8/10

Excellent

15 Aug 2024

Hasan

na

6/10

Pleasant

25 Jul 2024

Igor

Almost no Internet in a room! Lower two floors still with paint smell!

Business Partner

10/10

Exceptional

24 Jun 2024

Tawni

Wonderful service

Leisure Friends

10/10

Exceptional

01 Jun 2024

christian

Comfortable, Convenient, Exceptional Service

Value for money. Customer service was exceptional. Many thanks for the exceptional welcome and attentiveness . Kudos to Claudia, Vivian, Rodolfo and Alexis- all gems of the Hotel.

10/10

Exceptional

06 May 2024

jill

Vienna weekend

Great location close to transport links, but near river and greenery. Excellent breakfast buffet, rooms bright and clean, staff helpful and friendly.

Partner

6/10

Pleasant

04 May 2024

Eswarampillai

Need to be technology modernised.

Business

10/10

Exceptional

02 May 2024

RAUL

Perfect location

8/10

Excellent

29 Mar 2024

Nicolas

Decent hotel

Leisure Family

8/10

Excellent

27 Dec 2023

Andrea

Very close to subway red line

Leisure Partner

8/10

Excellent

17 Dec 2023

Dylan

I cozy safe and accessable place

Business Partner

6/10

Pleasant

12 Dec 2023

Mythri

The best thing about this property is its location, if you are going for businness at the VIC. This hotel is literally accross the street from the VIC and U station.

The food was also very good.

The cons were the dated carpeting and attendant stuffy smell. For the same price, I prefer staying at NH Danube City, which is a 3-minute walk from the VIC.

Business Self

10/10

Exceptional

25 Nov 2023

Ross

Very convenient location for anyone wanting to visit the VIC. A variety of transit options are accessible in the area as well and its in a good enough location that Westfield Donau Zentrum can be considered walkable by most people. In terms of food, the hotel restaurant is a bit pricey compared to options outside but the attentive nature, cheer and charm of the hotel staff easily make up for this. I would definitely visit again.

Business_and_leisure Self

10/10

Exceptional

20 Nov 2023

Borislav

I have no complaints. Close to subway station and convenient for visiting Austria centar Vienna which I was visiting and the reason why I chose this hotel. Not the mention great Expidia price.

Leisure Self

10/10

Exceptional

03 Nov 2023

Hamad

Great stay, perfect location and kind staff

I loved my stay in this hotel alot, I went for business and the location is perfect and very close to the subways. Beside the staff are friendly and kind especially Georgina!!! I met her once but she was very welcoming and full of positive energy even though I wasnt in the mood to talk and laugh but because of her I forgot my tiredness and started to smile. The hotel should always hold this kind of staff!

Business

8/10

Excellent

20 Oct 2023

Johann

Very nice hotel for a business trip for your employees. Cost efficient, and very clean, friendly stuff and nice rooms.

Leisure Partner

8/10

Excellent

15 Oct 2023

Jagdeep

Nice quiet hotel, close to the conference centre and the U-bahn station.
The gym was not operational while we were there and that was a major disappointment. The hotel took this for granted and did not make any effort to make amends.

Business_and_leisure Partner

10/10

Exceptional

14 Oct 2023

Talal

One of the best Hotels that you can stay in Vienna. 200M from U1 Metro station and 2 stations by Metro to Westfield big shopping center. Very decent breakfast.

Business_and_leisure Self

8/10

Excellent

05 Oct 2023

Nadarasar

A peaceful setting and not troubled by children. Mainly conference clientele.
Rooms need some attention e.g. power sockets, accessible bath for older people. Limited food in the evenings, especially for vegetarians.

Business_and_leisure Partner

10/10

Exceptional

25 Sep 2023

John Macfarlane

Excellently located for the Vienna International Centre (UN, etc.). The airlines bus from the airport stops right outside. Staff very friendly and helpful. Good breakfast in the restaurant. Evening meals in restaurant or bar are good too. Weiner schnitzel particularly good value. Only negative comment would be that one has to let water in bath/shower run for ages before it becomes hot. Relatively spacious rooms.

Business Self

2/10

Poor

24 Sep 2023

Ahmed

I had 3 pm check-in and I arrived early as 9 am. Reception informed me that they will give me a room as soon as one available, however, they did not even though other people came after me and they checked in. Also, there was an option to pay 50 euro for early check-in but they didn’t mentioned it when I went for the reception couple of times except when it was already 2 pm. I booked a king bed room, however, it was two twin bids attached together and the cover was two twin size covers. I paid almost 300 USD a night for the room, however, there was no water or even a note book in the room, also trash cans were without bags.

Business Self

8/10

Excellent

19 Sep 2023

David

Arcotel

The hotel was 20 mins from the airport by taxi and beside the U-bahn so accessibility was excellent. The staff were friendly and polite. The room was clean and comfortable, but a little bit dated. I would stay here again.

Partner

8/10

Excellent

07 Aug 2023

Zhangeldy

Convenient location and clean space.

Business Self

10/10

Exceptional

20 Jul 2023

Daniel

Highest quality.

Leisure Partner

6/10

Pleasant

25 Jun 2023

ERKAN

Standard, very far from center though underground station is very near. Nothing around the hotel. Only parks. Not so friendly reception staff

Business Partner

4/10

Poor

16 Jun 2023

Verified traveler

Not good

Old rooms, no iron or ironing board, only one ironing room in the whole hotel and the iron was broken.

6/10

Pleasant

04 May 2023

A J

Good location & breakfast; communication need work

I stayed at the hotel both for work and vacation. Prior to my arriving at the hotel, I had contacted them to confirm I could ship some work materials for them to store until I arrived. This was confirmed by the hotel. A few days prior to my arrival, I sent a note to confirm they had received the items, but received no response. On checking in at the hotel, the staff had no knowledge of the materials. The first working day after my arrival (I arrived Friday evening, so the following Monday), I discovered that the materials had been refused by the hotel owing to an unexpected customs' duty that had not been paid. On resolving this matter with the shipping company, and confirming with the hotel they would let me know when the materials had arrived, the materials duly arrived and all was well.
However, prior to my resolving this matter, I sent the hotel a number of emails to ask for an explanation why they did not simply pay the charge on my behalf and charge that to me, or at the very least contact me to explain they had refused to accept the packages. These emails remain unanswered, which is a frustration.
Furthermore, as the Hotels.com booking was separate from the business booking I had made, I had let the reception team know this on check-in and prior to the start of my Hotels.com booking, and yet it still prompted a 20-minute at the hotel while they sorted my room key out, after it had expired. The hotel is overall good, but clearly communication needs to be worked on.

Business Self

6/10

Pleasant

04 May 2023

Pedro

The AC never worked correctly we have to sleep with the windows open, also they say in their web page that they have smart TV's in the rooms, which is not true, also they say that the rooms has coffee machine, they only have an electric kettle, I think is little bit expensive for what it is.

Business Partner

10/10

Exceptional

04 May 2023

Qiuyan

Very nice

Business Partner

8/10

Excellent

02 Mar 2023

Patricia

I found the room I had to be a little dated. Lack of electrical outlets for charging laptop & phone, those that were there were not conveniently placed for practical use. Staff were very helpful. Breakfast really good. Very well located for working at the Austria Center, and train station.

Business Self

8/10

Excellent

26 Feb 2023

jorge

Very good

Business Partner

6/10

Pleasant

14 Dec 2022

Julie

First, they claimed they were overbooked and tried to get me to go to another hotel farther away. Then, there was only 1 towel for 2 people, and had to wait until almost 11pm for bedding, after asking 4 times, and then made the bed myself. By the way, walking through the halls at 11pm at night, I could see that the hotel had a lot of empty rooms as rooms were either marked occupied or vacant.

Leisure Family

4/10

Poor

06 Nov 2022

darko

superior rooms and apartmans are very poor and bed furnised

Business Partner

10/10

Exceptional

31 Oct 2022

alexandra

Lovely hotel! Easy and quick to get into the city center via the U1

Leisure Friends

8/10

Excellent

22 Sep 2022

Ivan

The wifi in the room was very week.

Business

6/10

Pleasant

11 Sep 2022

Irina

The room wasn’t quite clean, the carpeting filthy. Stairs one need to climb unless you arrive on the car: Inconvenient with luggage.

Business_and_leisure Self

10/10

Exceptional

21 Aug 2022

Charles

Clean convent location Safe neighborhood. Very bike friendly. Great food and coffee self serve machines Very nice patio for extending breakfast.

Leisure Family

10/10

Exceptional

07 May 2022

Gayle

Close to the VIC, neighborhood is accessible, transit to the city is great.

Business Self

8/10

Excellent

06 Nov 2021

darko

great location

Business Partner

8/10

Excellent

15 Sep 2020

Matthew

Nice hotel near a train station, clean and spacious rooms and amazing staff. Rooms dont have a coffee machine or any major amenities but bathroom has toiletries, room service operates for limited hours during dinner but all in all a very nice and quiet hotel in a peaceful area.

Leisure Self

10/10

Exceptional

23 Feb 2020

Noor

It was great to stay at this hotel.
The staff was very friendly and helpful
The food was excellent and we had an amazing View from for the sunrise and the river.

Business Partner

10/10

Exceptional

18 Dec 2019

Emil

Close to metro station, clean room and friendly staff excellent Hotel we will came back

Leisure Partner

8/10

Excellent

09 Dec 2019

Verified traveler

Lively and modern. Good size rooms friendly staff.

Business Self

6/10

Pleasant

05 Dec 2019

Verified traveler

The room was very cold. Heating didn't do anything

Leisure Self

8/10

Excellent

25 Nov 2019

Verified traveler

Close to the Austria Center and Ubahn. Good food and nice staff.
Lost power in our room one night.
Fitness center OK but would like a regular onsite massage although they did bring one in for me.

Business Friends

10/10

Exceptional

23 Nov 2019

Simon

Smart and clean hotel right next to the VIC subway

Smart and clean hotel right next to the VIC subway station so good access. Room was nicely decorated with very smart furnishings.

Self

10/10

Exceptional

18 Nov 2019

JOSE ANTHONY

Great service

Right in business area. Stay was perfect

Business

10/10

Exceptional

13 Nov 2019

Verified traveler

The property has a very convenient location, next to the Wein U-Bahn. Additionally, the property is very nice with clean rooms. I recommend this hotel.

Leisure Friends

10/10

Exceptional

27 Oct 2019

Verified traveler

Excellent value in an expensive city. Very good location

10/10

Exceptional

13 Oct 2019

Craig

Great pillows! Also, literally the best continental breakfast I have so far experienced in Europe - and that is saying something!! Super nice hotel and fair prices.

Leisure Partner

6/10

Pleasant

12 Oct 2019

DS

The property is reasonably well located and is just across the street from the subway station. The front desk and housekeeping service, however, was the worst I’ve experiences at any hotel in Europe.

Leisure Friends

2/10

Poor

06 Oct 2019

Verified traveler

Bait and Switch

arrived wet cold night 7 pm to be told no room as overbooked...I had booked online days b4.... so deliberate over book and no advance warning ( they had emailed trying to upsell an upgrade though ), so wait and taxi to their sister hotel a mile further out of town well in boring suburbs away from central Vienna ( why would I want to visit the suburbs? ) So the comparable booking is not comparable ..more e star and basic level..more simple tourist than business standard. . really so nonchalant by this big hotel chain..Dn not trust them

6/10

Pleasant

03 Oct 2019

Leslie

OK

Almost boke my wrist ehen the heavy door closed and squashed it between the cupboard, beware. Checkout queue too long to wait.
Breakfast was good though.

Business

6/10

Pleasant

01 Oct 2019

KM

Staff could have been more helpful or at least pretend, the word dismissive comes to mind.
There’s nothing unique or outstanding about this hotel, the location (proximity to Austria Centre and the underground metro) is what made it a good choice. I would choose different next time still.

Business Self

8/10

Excellent

29 Sep 2019

Verified traveler

Great location for conference I was at.
Also very close to metro for getting around rest of city.

Business

8/10

Excellent

19 Sep 2019

Verified traveler

ike it BUT 😞

Very nice hotel, good location, clean, good breakfast
All was good but
Unfriendly staff though espacially at the reception
Not curteous nor helpful they don’t smile they serve other locals even if you were first waiting they don’t care about clients or their opinion

Self

8/10

Excellent

04 Sep 2019

Verified traveler

I really enjoyed the hotel, but my one issue was with the air conditioning - it just didn't get cool enough, no matter how high I tried to crank the air. Otherwise, it was a very pleasant stay, with a great location.

Business

10/10

Exceptional

01 Sep 2019

Verified traveler

Nice stay while in Vienna. Hotel is well situated close to the Danube river and if riding bikes an excellent path north and south. Hotel staff good and friendly. Very good bar and restaurant. Will return if I get the opportunity.

Leisure Friends

8/10

Excellent

29 Aug 2019

leon

Near conference center not main attractions but subway very close. Good breakfast. Constantly asked us to upgrade at more than 20 Euros a night. Otherwise no complaints.

Partner

10/10

Exceptional

24 Aug 2019

Verified traveler

Location is very good. We can reach central of town easily with subway. Breakfast, service of staffs, room conditions are all enough to satisfied

Friends_and_family Family

4/10

Poor

07 Aug 2019

Verified traveler

Room was very dirty and used. In the bathroom was lots of hair, a wet towel, a used towel. Some bathroom products that don’t belong to hotel. A used coffee mug. And someone key card and holder with their checking and check out info. Very strange. Staff was great to give new towels. Not sure what happened. Could be a freak accident or someone missed cleaning or double checking. Other wise everything else was great.

Leisure Friends

10/10

Exceptional

18 May 2019

Verified traveler

location! location! location!
Metro station and bus stop was in front of the hotel!
Hotel was close to vienna old twon by and Vienna International City! I was able to travel either way with metro U1 line by couple of stops.

Leisure Friends

8/10

Excellent

08 May 2019

Verified traveler

Loved the decor and great location for buses and underground. 15 minutes into the city

Friends_and_family Partner

6/10

Pleasant

29 Apr 2019

Verified traveler

The staff was very helpful and the breakfast was great

Leisure Family

8/10

Excellent

19 Apr 2019

Khalid

Average hotel

The hotel is average as well as breakfast .the house keeping is disaster at hotel needs major improvement .you have to ask about every thing soap shampoo towels even pillows was not available when I checked in .

Friends

10/10

Exceptional

01 Apr 2019

Laila

Good stay

Close to city center and airport.

Family

6/10

Pleasant

30 Mar 2019

Verified traveler

Nice dining room staff. Food was excellent. Excellent staff at the bar.

Business Partner

10/10

Exceptional

25 Mar 2019

Terrence

Great location, great food!

While I was on business, my family came along and they enjoyed their stay. They loved breakfast which probably had something to do with the mimosas. They also visited the lobby bar where everything was excellent. They especially enjoyed the housemade chocolate chip cookies served with hot chocolate or espresso. My wife especially enjoyed the cheese spread!

We also enjoyed the fact that the hotel was very close to the train, shopping mall, city center and the sightseeing tour stops. Nothing was out of the way.

The front desk staff was very helpful and accommodating!

6/10

Pleasant

24 Mar 2019

Angeline

On the second day of my stay, both cups in my room were not cleaned.

10/10

Exceptional

08 Mar 2019

Verified traveler

Very comfortable room and good restaurant and reasonable price

Business Partner

8/10

Excellent

07 Mar 2019

Verified traveler

Been going here for some years. Pleasant staff, good location for U Bahn, food limited but ok, breakfast used to be excellent but on last 2 visits its been a little less good.
No significant gym or swimming pool - although 'wellness' centre was being refreshed during this last visit ( Early March 19).

Business Self

10/10

Exceptional

02 Feb 2019

Verified traveler

Very good services and the staff was very helpful.
Near to city center

Leisure Partner

10/10

Exceptional

31 Jan 2019

Verified traveler

Reasonable price, friendly personal, good location

Business Self

8/10

Excellent

28 Jan 2019

Verified traveler

Good location near the subway and bus stops. Resturant was just ok.

Business Self

10/10

Exceptional

25 Dec 2018

Verified traveler

Great hotel with delicious breakfast and awesome sauna, right across the street from the U.

8/10

Excellent

18 Dec 2018

David

excellent business hotel for VIC area

Had business right across the street at the Vienna International Center (VIC). A little bit away from the city center but right on the U1 line. Hotel is in very good condition, large rooms in excellent conditions. Very good buffet breakfast but long lines to use the coffee machines. Not much in the neighborhood besides the large conferences centers. Good service at the hotel bar at night. Airport bus stops right outside the hotel but only runs once per hour. Overall good choice for business in the area.

6/10

Pleasant

16 Dec 2018

Verified traveler

Executive package is great. Didnt like Room service

Business Friends

6/10

Pleasant

13 Dec 2018

Verified traveler

Out-processing took me 20 minutes due to only one person working at the desk. In addition, they charged me 25 euros more than the offer I received when I checked in !

Business Self

4/10

Poor

10 Dec 2018

Verified traveler

Had to wait an hour and a half for our room to be ready once we got there.
The lady behind the desk (a tall blond lady) showed her contempt for people who had problems by keep rolling her eyes at them there was no, what I would call customer care or putting the customers needs first. Just couldn’t wait to get rid of the person they were talking to.
I asked her for a map of the city she pointed to a tear off pad which had a map on it then the next day I asked another receptionist some directions and she pulled out a proper full information map which was very useful.
The breakfast was not great, not a good choice at all nd many times went to get something to eat and the heated trays ere empty.
The cleaning in there was unbelievably.
I saw an Asian lady who looked as if she had some authority wiping all the bits that people had left on the table from their breakfast on to the floor and just leaving a mess around the table.
I thought she’d be back to clean it up but she didn’t.
Went to the bar and ordered some drinks of a night time and the bar man was extremely offish.
There was never any milk or coffee left in our room in the morning so when we came in of a night time there was nothing to drink so I had to keep going to reception to ask for some.
I’d tell reception how much to bring and when it eventually turned up I had to send the poor girl back for more!
On a good note, the train station was across the road and the public transport was superb, very easy to use.

10/10

Exceptional

03 Dec 2018

Verified traveler

Great location. Next to Subway and only minutes away from downtwon. Size of the room and the variety of the food at breakfast buffet is quite good. I strongly suggest this place for a short escape to Vienna for couples and families with kids.

6/10

Pleasant

02 Dec 2018

Robert

My experience at ARCOTEL

So it was OK but my executive room included in-room mini bar service only updated every 2-3 days, and had only had 2 bottles of beer and juices (no shots or wine). In-room coffee only refreshed every 2-3 days so I had 2 coffees and then none for 2-3 days. They should be clear of their limitations since I paid for an executive room. The room was good and the cleanliness fine. No issues there

8/10

Excellent

18 Nov 2018

Sharon

Good location to the conference centre

Staying for a conference at Vienna Centre. Location was good for the conference centre but there is nothing else around and the area is quite run down. The hotel is ok - check in was smooth although one of the party was given a room with someone else already in it. We had the executive room with breakfast included - the first morning at breakfast one of the party was not able to have breakfast as it was not on the room. It was hassle to get it sorted but was eventually. The bar closes at 11.30 am and does not stay open for residents, and there is nothing else around the hotel. On our final day there was a music event in the foyer of the hotel and all the furniture had been moved. We had nowhere to sit and work. We tried to sit in the bar but they would not allow us as we didn't buy a drink or anything to eat (even though the bar was empty!). We were then put in a corner behind the coat racks for the event taking place. Breakfast is lovely and lots of fresh choice. The hotel is a little tired and could do with a refresh but overall a good stay for a business trip near the conference centre.