Name: Melia Vienna
Address: Donau-City-Strasse, 7, Vienna, 1220, AT

10/10

Exceptional

29 Jul 2026

nobuko

Wonderful staff and excellent restaurants and bar.

10/10

Exceptional

23 Jun 2026

Marco

Sehr freundliches und hilfsbereites Personal an der Rezeption.

Friends_and_family Friends

10/10

Exceptional

18 Jun 2026

Maciej

Highly recommended hotel with great access to city

Business

8/10

Excellent

08 Jun 2026

Thomas

Great hotel. Terrible eggs.

Business

8/10

Excellent

31 May 2026

Turyan

Parking is super frustrating and expensive, hard to find. The property used to be a 5 star place some years ago, but it's a bit run down now. The staff is excellent! Absolutely wonderful. Cleanliness was okay, not 5/5, but 4/5. Don't want to find another empty bottle left by a previous guest in my room in future. Walls should be painted. Breakfast was excellent, too. Thank you guys!

Family

6/10

Pleasant

27 May 2026

Michael

The bathroom door won’t close

10/10

Exceptional

26 May 2026

Osama

Friendly and helpful staff

Family

10/10

Exceptional

16 May 2026

Márcia

O hotel é muito bom, funcionários atenciosos, quarto limpo e espaçosos e roupa de cama impecável. O único detalhe que tenho a pontuar é o chuveiro que estava desregulado.

Friends_and_family Family

10/10

Exceptional

02 May 2026

Keith

The surf was super friendly. The breakfast buffet was very good and they kept the rooms very tidy.

Family_with_children

8/10

Excellent

29 Apr 2026

Granit

Breakfast menu needs to have chicken and beef options.
Room needs new paint and new carpets.

Family_with_children

10/10

Exceptional

21 Apr 2026

Joseph

Great hotel staff are brilliant room just need bit of maintenance as there was patch paint work and stains on carpet apart from that it was brilliant

Friends

10/10

Exceptional

12 Apr 2026

Sabrina Susannah

Amazing room, with very helpful staff

Self

10/10

Exceptional

11 Apr 2026

Clare

Breakfast was nice but the coffee machine wasn't great. Room was great, comfortable and clean, but the fridge door didn't shut properly and the overhead shower clearly needed decalcifying, which suggests that maintenance is lacking.

Self

8/10

Excellent

07 Apr 2026

Ludovic

Ok

Partner

8/10

Excellent

05 Apr 2026

Arbi

Didn’t use the gym.

Family

10/10

Exceptional

05 Apr 2026

Mardik

Didn’t use the gym.

Family_with_children

10/10

Exceptional

31 Mar 2026

James

Friendly front desk staff, nice room, comfortable bed and pillows.

2/10

Poor

23 Mar 2026

Cathy

My recent stay at Meliá Vienna was extremely disappointing and far below what I expect from a five-star hotel.

From the start, there was a complete lack of flexibility and customer care. Despite informing the hotel at check-in that I had to shorten my stay due to a family emergency, my request not to be charged for the last night (out of 5 nights) was refused without consideration.

The room itself had multiple issues: stained carpet, defective window shade, constant noise preventing sleep, and missing basic amenities (no coffee, tea, cups, or even consistent water service). Housekeeping was unreliable, and I often had to request cleaning multiple times.

The most concerning incident happened on my last full day: after requesting room cleaning before leaving, I returned late in the evening to find the room untouched, with a note falsely claiming I had placed a “Do Not Disturb” sign on the door—when no such sign had even been available in my room. This was both unacceptable and deeply concerning.

At one point, I was even asked to manage my own trash and offered bedsheets to make my own bed.

Food service was equally disappointing: restaurant closures several days, long delays, dietary instructions ignored, and clear understaffing.

Overall, the service, responsiveness, and attention to guests were far below expectations. I also left with a very uncomfortable feeling about how I was treated (as a Black woman of African origin), which is deeply concerning.

Self

10/10

Exceptional

28 Feb 2026

David

Brilliant. Everything was perfect

Self

10/10

Exceptional

12 Feb 2026

Brielle

The hotel was very nice and 5 min walk to the train station that takes u to the city center in less than 10 mins

Leisure Partner

10/10

Exceptional

12 Jan 2026

NAIF

Great hotel !

10/10

Exceptional

28 Dec 2025

Daniel

As always a great and pleasant stay

10/10

Exceptional

25 Dec 2025

Elaine

Love it. Worth the Level for peace, quality food and an amazing overnight stay

Leisure Friends

10/10

Exceptional

23 Dec 2025

Keith

Room was great. Clean and spacious.
The staff was amazing. Very friendly and helpful

Partner

10/10

Exceptional

21 Dec 2025

Daniel

.

6/10

Pleasant

19 Dec 2025

Guillermo

We experienced several issues with our initial room. The shower was not functioning properly, and the underfloor heating was also not working. Due to these problems, we were moved to another room. When requesting the room change, we were informed that the amenity kits included with our stay would be provided; however, they were not delivered to our room before we relocated.

Housekeeping service was below expectations. Bed sheets were not changed daily, the tables around the bed were not properly cleaned, and overall cleanliness felt inconsistent. For the price paid, the hotel does not meet the standards one would expect from a Meliá property, and there is significant room for improvement.

That said, the staff were friendly and consistently helpful. Karina, in particular, was excellent, she assisted us with the room change and personally ensured we received the amenities and additional water.

While the hotel offers interesting facilities, the overall experience does not justify a return stay.

Business_and_leisure Partner

10/10

Exceptional

18 Nov 2025

Aleksandrs

Great hotel. They could invest in better gym equipment thought. It has enough space but the equipment sucks

10/10

Exceptional

15 Nov 2025

Carolyn

I enjoyed staying in my very spacious room with views to the Danube. Great amenities and comfort in the room. It’s about 5 mins walk to the closest ubahn station and the UN at Vienna International Centre. The staff were so lovely, friendly and helpful, especially Daniel & Ines.

Business Self

6/10

Pleasant

01 Nov 2025

ELIE

Room view was on the other building. Receptions not friendly.

Leisure Self

2/10

Poor

21 Sep 2025

ALAN

Dogs barking all night

Leisure Family

2/10

Poor

09 Aug 2025

Rita

Be very weary of booking this property. They have a lot of rigid booking policies that work in their favour. If you make a mistake or need to change your booking it is impossible to change without loosing all your money. I made an error on the dates we were coming and the only way to change dates was to cancel the booking (and loose 90% of our money) and make a completely new booking. They only allow booking changes 7 days prior to arrival. We phoned/messaged/emailed within ten minutes of booking the room online and they would do nothing to help us. We spent 4 days going back and forth trying to find a solution...they were very inflexible and their policies just felt like a big money scam. We wanted to keep our booking for two nights just changed the check in by one day. We lost $400 and they would do nothing to help. Just kept referencing their policies. They lack humanity and compassion. Think twice before booking this place!

Leisure Family

4/10

Poor

02 Jul 2025

Arun

Worst experience at this melia vienna hotel.
Staff were very rude.
Our room phone was not working, so difficult to call reception room service.
It wasn't fixed until the day before we left.
We were staying for 5 nights.

Leisure Friends

6/10

Pleasant

11 Jun 2025

Aarati

Reception desk was not friendly to check in even 15 mins early.

Friends_and_family Family

10/10

Exceptional

08 Jun 2025

Konstantin

It was amazing

Self

8/10

Excellent

18 May 2025

Kuljeet

Good hotel

Business_and_leisure Partner

10/10

Exceptional

08 May 2025

Jian Jimmy

Overall is very good!

Leisure Family

10/10

Exceptional

03 May 2025

cyrus

Beautiful hotel

Leisure Self

8/10

Excellent

31 Mar 2025

Paulo

The Hotel was nice and staff were very helpful. Room was too warm, bed could have been more comfortable and the towels were too rough.

Leisure Partner

10/10

Exceptional

29 Mar 2025

Limin

I am very comfortable throughout my stay. I used the gym and the Lounge. It provides a good place to rest

Business

4/10

Poor

15 Mar 2025

Krystel

Very noisy, could hear people opening and closing blinds and doors from within room. TV only had speakers in bathroom. Had to wait long times for lifts to arrive. Staff not overly friendly.

Business Self

10/10

Exceptional

31 Jan 2025

Ana

.

Leisure Family

4/10

Poor

13 Jan 2025

Arezou

Not what I had expected being a give star hotel

Leisure Partner

4/10

Poor

01 Jan 2025

SANDEEP

This hotel is not 5 star. It was well overpriced and does not compare to 4 or 5 star hotels I have stayed at. The food was average and the service was non existent.
I paid almost £100 for a room service meal that was at best cafe standard. Then I asked for some tea bags for the room and the girl in the restaurant area said she would need to speak to her manager as they would need to charge for the tea bags. I only wanted 4 bags from the breakfast dining area. The tea bags were then sent to my room 8 hours later! Severely over priced hotel. I would not recommend it. It is a 3 star at best.

Leisure Partner

2/10

Poor

26 Nov 2024

Aron

Loud ringing in the room all night and also had a bug crawl across the floor, complained about it and they said I could have free breakfast as a resolution…

Business_and_leisure Self

10/10

Exceptional

31 Oct 2024

Christie

.

Business

10/10

Exceptional

20 Oct 2024

Ravindra

Excellent facilities, beautiful views, friendly service

6/10

Pleasant

09 Oct 2024

Lee

We were a level client and was immediately given a room with the view of a building site. No aircon and a broken shower door and no phone working. I was moved to a better room.
Level lounge is excellent but electric plugs not working and no air con. The hotel is roasting.
Overall for a luxury business hotel, it was mid

Business

10/10

Exceptional

20 Sep 2024

Carlos

Everything was perfect

10/10

Exceptional

16 Sep 2024

Chariza

Great hotel

It was great, just that the breakfast was the same all the time

10/10

Exceptional

07 Sep 2024

Svitlana

high quality of services, good breakfast and after lunch snack bar

Leisure Family

10/10

Exceptional

27 Aug 2024

Tera

Excellent!

6/10

Pleasant

25 Aug 2024

Frederic

No character. Slow and unmotivated staff. The rooftop lounge could be made into a nice place. Could be. It has the Charme of a parking garage.

Partner

8/10

Excellent

06 Aug 2024

VILMA

The front desk wasn’t friendly

Leisure Family

6/10

Pleasant

04 Aug 2024

Oscar

The hotel has a lot of facilities that there are not in use that making it boring. Breakfast too expensive. Late check out fee super expensive

Leisure Family

2/10

Poor

03 Aug 2024

Jose

We didn't expect such a bad performance from a Melia 5 stars. When arriving realized that the AC doesn't go down under 21 Celsius and that there was no way to leave the fan on, it worked just in auto. Called the reception and nobody answered so decide to go downstairs. Once I told them, they said that they were taking care of some guest and couldn't answer, also that the maintenance guy left at 6:00 Pm it was 6:05 therefore needed to wait to the next day. Next day we went to Bratislava so when came back was too late to ask but nothing was fixed. 3rd day again went downstairs and they offered me to change our room, the other room was the same, no way to have keep the fan on, crazy. I swept all those 2 nights. So the guy told me he will send me a fan and that last night was \"ok\". The cherry on the cake was when I asked for a late check out and Kristina told me no prob, but when I went to do the check out, there was a line and no way to drop the keys, so when I asked her if I could just leave them, she gave me an attitude and took the keys in a bad manner. Then my daughter said that she was told by her, when we coming back that the late check out is going to be $60, I couldn’t believe it so I called the supervisor, Ahmed from the restaurant since it was the one that shows up and went downstairs with him, and yes she had charged me the $60 per room. Long story short, the lady next to her(looks like the boss) told me to forget it, that they won’t charge me anything.
I really do

Leisure Family

6/10

Pleasant

24 Jul 2024

Satoshi

Have been using this hotel for over a decade. The quality of the services, from check-in to breakfast / bar / lounge, seems deteriorating, unfortunately. There is a lack of ownership and care for the guests. Hope they will be able to improve.

Business_and_leisure Self

2/10

Poor

30 Jun 2024

jamal

AC wasn’t working. And the blinds fell off

Leisure Family_with_children

10/10

Exceptional

24 Jun 2024

Jered R

The Melia is a fine establishment with much to offer its guests. I highly recommend a package with The Level access. The location in Donau City provides a nice reprieve from the business of the inner city. Although there are few points of interest around the hotel, there is easy access to transportation.

Business_and_leisure Partner

2/10

Poor

22 May 2024

Qi

bad service

Business Self

4/10

Poor

12 May 2024

Simrat

Well, nothing like a five star property. Underwhelming experience for the 4 of us...no difference in opinions. The cleaning crew did not clean the room a day before check out. Small rooms, shower area large with black all around...not enough light for a bathroom! We had a hard time getting ready for the day. Will not recommend to anyone or stay here again.

Leisure Family

4/10

Poor

12 May 2024

Gurkiran

Nothing like a five star rating this property displays. It 3 or maybe 3.5 at most. No one came to clean the room on the day before check out.
The rooms are small, shower area is large and wasted. Very dim lights in the bathroom. There was no mirror in the room or the passage. Not a very satisfying experience.

Leisure Family

10/10

Exceptional

28 Apr 2024

eunjoo

Very clean and well facilitated, high ceiling, nice view, large bed, and good room system, large shower/bathroom, well equipped with amenities, breakfast buffet is good.
5 stops to downtown by walking to subway in 5 minute. I will stay in this hotel again.

Leisure Self

10/10

Exceptional

20 Apr 2024

Jet-Chau

Everything is excellent to me. However, it happened once at one during I stayed. That night we all, three, slept very well. Excepted me was suffered for lower bloody oxygen due to the electrical power-off of plug-in since I wore respirator musk. I almost died at that moment. Even, I woke up finally and the risk relief. At the second day’s morning, I did report to your room service who came in to restart the electrical power. It was an bad experience first I met.

Business

4/10

Poor

10 Apr 2024

Matt

The air conditioning was not working and the room and meeting areas were terribly warm. The hotel brought a weak fan but it didn't help, and I slept poorly. I brought up the issue several times and they didn't even offer a meal or a drink as compensation.

Business Self

10/10

Exceptional

05 Apr 2024

Mark

Beautiful hotel that is architecturally stunning and very easy to get to/from the airport.
Beautiful views and great service.
We will definitely return!

Leisure Family

10/10

Exceptional

21 Mar 2024

Kerrie

This hotel has friendly and helpful staff, absolutely stunning views of the city from your room and 57 lounge. Transport links are good and if you enjoy a walk it is a pleasant walk into town on a nice day. Would highly recommend.

Leisure Partner

10/10

Exceptional

23 Jan 2024

Mohammad Rafiq

Excellent, quality rooms and staff, Mohsen was extremely helpful when I needed help, highly recommended, you will have the best view of the city and 57th floor is amazing

Business_and_leisure Friends

10/10

Exceptional

16 Jan 2024

Kingsley

perfect!

Leisure Self

10/10

Exceptional

12 Dec 2023

Hilary

30 th wedding anniversary

What a fabulous hotel. The room was beautiful the only criticism is that we couldn’t get the temperature below 20
The staff were very efficient and friendly . 57 lounge was a great space and we enjoyed pre dinner drinks there.
Breakfast on 57 was a little disappointing service was slow and there was no English breakfast tea
The choice for breakfast we felt was better on the ground floor .

Partner

8/10

Excellent

27 Oct 2023

carlos

thks

very nice hotel, just the junior helpers were not helping much late in the day (I askes for nespresso capsel and they tried to dcape form helping). Other than that, wonderful hotel!

Business

8/10

Excellent

11 Oct 2023

Weiguo

The door cannot close automatically, like other hotels

Business

10/10

Exceptional

04 Oct 2023

sandeep

View and location

Business_and_leisure Self

10/10

Exceptional

02 Oct 2023

Yusuf

The hotel is at a perfect location if you are going to a convention here. But it will take sometime to downtown area for food. Especially if you have jetlag and get hungry in the middle of the night, you will have to take subway to go get some food. Hotel staffs are friendly, helpful and attentive. Tables and night stands are little worn. But the rooms are very clean. Overall, it's not a bad experience.

Business_and_leisure Partner

6/10

Pleasant

19 Sep 2023

Rosemary

Lovely breakfast buffet, wonderful waitresses

Business Family

6/10

Pleasant

27 Aug 2023

Alicia

The staff are very nice - no complaints there. But a room service menu with 4 items, nothing vegetarian, nothing really edible in the building was a let down. Given the hotel is in the CBD, instead of closing their main restaurant on Sunday and Monday they should make it available as there is nothing else nearby. Do not be fooled by Donauinseln either, it’s just tourist crap in hot weather with no aircon and sun beating down. I booked for 4 nights and we left after 2 moving to the Hilton, which is closer to real restaurants and cafes, museums, etc, cheaper, and nicer. We gave them the room back 2 days early and asked if they could please reimburse the 4th night given they had no food we could eat but they refused. They did let us off on mini bar items, which was nice but I would have preferred something for dinner rather than Pringles and sparkling water. In addition, the carpet in the room was old and filthy. It used to be close to shag and now matted down and dirty. Oh and there is no way to watch the TV - from the bed or the couch! And of course no movies or content worth watching!

Leisure Partner

8/10

Excellent

31 Jul 2023

Konstantin

Modern building, close to subway.

Leisure Partner

2/10

Poor

13 Jun 2023

Verified traveler

Loud and horrible staff

I stayed here for a business trip and while the hotel is clean and the rooms are big, I would never recommend staying here. There is a constant \"clanging\" noise, partly from the construction on every side of the building but also the expansion/contraction of the building itself makes a loud bang every few minutes at night. We changed rooms and it was the same noise in the new room on the opposite side of the building as well.

Our neighbors had a party the last two nights we were there until 1 a.m., we asked the front desk 5 times in one night to do something about it and they refused. When we went to the desk in person, they laughed at us for complaining about it - we had a flight to catch at 3 a.m. which was apparently quite funny to them.

Business

4/10

Poor

28 Apr 2023

Verified traveler

Nice hotel more like an office

Stayed in this hotel for a week. The hotel was very clean and comfortable. However, never expect a smile on the staff's face. Overall, it feels more like an office than a hotel.

2/10

Poor

17 Apr 2023

Verified traveler

AVOID THIS HOTEL, not 5 star value

Very bad service and this hotel is far from 5 star.
No restaurant open on Sunday, only room service. Called for a few items to eat just before 8PM after 10:45PM still no food. Called three times and they said it comes in 10 minutes.
Carpet in the room very dirty, full of stains. And this for a relatively new hotel building.

Skip and avoid this place, really not worth the money

4/10

Poor

02 Apr 2023

Verified traveler

Do not stay here

My overall advise is to not stay here. The bed is uncomfortable, the mattresses are covered in unhygienic plastic/rubber wrap, the pillows are ridiculous and the ac blows on your bed so you get sick, shower pressure could be better and the room makes squeaky noises when it is windy outside. I generally avoid Spainish hotel brands and will continue to do so as they are hopeless.

The staff however is amazing (front desk, concierge and waiters)

Such a pitty that the architecture and interior design of the rooms is a display of total incompetence

Business

10/10

Exceptional

12 Mar 2023

Kyle

Stayed here for just a night, but my wife and I loved it! The staff was great and when our check-in wasn’t ready at 3, they gave us a drink voucher. We loved the experience.

Leisure Partner

2/10

Poor

27 Feb 2023

Sorin

Difficult to reach. Expensive versus services offered. I paid for a parking place after paying 400 euro for the room.

Friends_and_family Family

10/10

Exceptional

19 Feb 2023

Ricardo

Staff were very friendly and knowledgeable.

Leisure Family

10/10

Exceptional

01 Oct 2022

Joan

Our room had beautiful views overlooking the Danube and Vienna. Definitely worth the upgraded cost which includes the Level lounge and full breakfast buffet on the 57th floor with stunning views.

Leisure Partner

8/10

Excellent

16 Sep 2022

Grace

Liked the modern decor especially the shower but the carpet was stained and not clean appearing.

Business_and_leisure Friends

10/10

Exceptional

04 Aug 2022

liana

Melia hotel is one of the best I have ever stayed in! We upgraded it to Level. The views were breathtaking! Highly recommend this!

Leisure Partner

10/10

Exceptional

03 Aug 2022

Mahan

Amazing space and very helpful staff

8/10

Excellent

23 Jul 2022

Rohan Asokkumar

Overall good location

Leisure Family

10/10

Exceptional

06 Jul 2022

Satoshi

Morden hotel near the river with gorgeous 360 degree review of Vienna from the top floor restaurant Level 57.

Business Self

8/10

Excellent

06 Jun 2022

Harmeet

Nice

Leisure Family

8/10

Excellent

16 May 2022

GHAITH

Very quiet and comfortable hotel just a few steps away from the subway system

Leisure Self

10/10

Exceptional

13 Apr 2022

Irina

Love everything

Business_and_leisure Partner

8/10

Excellent

19 Mar 2022

parag

Beautiful Hotel

Its a perfect hotel. Just that they need to update temperature setting on lower side. It was felt hot inside the room.

Self

8/10

Excellent

02 Jan 2021

Jozef

The hotel was very nice, very clean. Some reception staff very kind and helpful.

Self

6/10

Pleasant

14 Sep 2020

Tomasz

Not for tourists or families

Really nice hotel with a lovely room view. I'm not sure about covid-19 restrictions, but I think hotel is abusing them a bit: very limited room service menu, no bathroom amenities (except those screwed to the wall in the shower). On the other side, if you go to the level 57 restaurant or lounge you can buy plenty of meals and lovely dishes. Looks like covid-19 doesn't affect level 57. Also please be careful what staff is offering to you... ideally get that on paper because during the checkout they might charge you for things previously offered for free.

Self

2/10

Poor

13 Sep 2020

Verified traveler

Very bad customer service

Terrible experience overall

Business

10/10

Exceptional

08 Feb 2020

Verified traveler

Hotel is nice and comfortable, just still works goes on around... and it was not easy to find the entrance.

Business

8/10

Excellent

28 Jan 2020

Verified traveler

The hotel is lovely but not In the centre. However, it is a quick metro ride into the centre or an easy Uber. Staff were great the whole time, from the concierge to the front desk to the room service guy. The room was lovely and spacious with great amenities and a river view but lacked any feeling to it (a few prints on the walls would help that a lot). Also, huge bed - which was lovely - but a bit bare when it came to how it was dressed and lack cushion volume. Really nothing major though. We upgraded so had the “level” access which gives you free access to a bar and canapés on the 57th floor - well worth it as get to play “cocktail” and the canapés were really good. Room service menu was decent (although not extensive). Would go back as didn’t get to see the fitness area and restaurant properly.

Leisure Partner

10/10

Exceptional

20 Dec 2019

Verified traveler

Best place to stay. It's classy and your stay would be memorable for sure.

Leisure Partner

8/10

Excellent

01 Dec 2019

Verified traveler

Modern rooms, nice views, only problem is the rooms are not sound proofed, could hear the neighbors