Name: Mantra Hervey Bay
Address: Buccaneer Drive, Urangan, 4655, AU

8/10

Excellent

24 Jul 2026

Kevin

The very best thing about this hotel was the staff - very welcoming and friendly. The apartment was OK - relatively comfortable and clean - minor issue with the door to the balcony (fixed when we flagged it). External corridors not great but otherwise pretty good for the money. Great location. Great view from our balcony. Plenty of secure parking. Wi-fi didn’t work across the whole apartment, fine in central areas but very limited in our room (tower1, top floor).

10/10

Exceptional

19 Jul 2026

Sue

Tv a bit old

Family

8/10

Excellent

05 Jul 2026

Anthonya

Was close to the marina and restaurants

Partner

6/10

Pleasant

26 Jun 2026

BRENDAN

rooms need a bit of TLC , not complaining ,though , good location

Partner

8/10

Excellent

24 Jun 2026

KATHY

We stayed at the Mantra for two nights. We found our apartment clean, fresh with sufficient amenities and supplies. The kitchen was very well appointed with microwave, oven, every necessary everyday appliance and serving facilities. The lounge and balcony were pleasant and comfortable, and local news was easily accessible. We found reception staff very ordinary in their approach - for instance, my husband has a condition where extra pillows help alleviate his pain, a staff member told us they couldn't supply more than were in the room on arrival. A sad pity! Also, if a family with children - the bathroom is O.K. with bath and shower, and also washing machine and dryer. However, for an older person the bathroom is a potential disaster area. The shower is not a walk-in, but within the confines of the bath which means to use it one has to be able to negotiate getting into the bath before accessing the shower. There were no non-slip shower mats, or grab rail close to the shower, and was once again impossible for my husband. He went for two days without a shower and I (although I have had 2 knee replacements) had to negotiate a 'steeple chase' to get into the shower, and then no shower mat, or shower grab rail to stop a potential fall. I would advise any older person to check this issue if booking with the Mantra. Overall our stay was pleasant. I think staff could have done better, and any upgrades should review shower access and safety for ALL ages of visitors!

Partner

10/10

Exceptional

21 Jun 2026

Ben

Close to restaurants, but not too much not to like could maybe do with a freshen up the room

Partner

10/10

Exceptional

17 Jun 2026

Allana

Hotel in excellent location check-in and out easy staff very friendly excellent views from verandah great pool no spa pool on property just spa bath in some rooms which we had, not many parking stop couldn't get a securitised park after 4.30 had to park in visitors park or on road

Partner

2/10

Poor

16 Jun 2026

Angela

Emailed request to not put decorative pillows and cushions as I have huge allergies to dust. Ignored my email and even put my clean towels on the decorative blankets

Self

8/10

Excellent

09 Jun 2026

MD NAIMUL

Nice hotel to stay. Beautiful view. I love it.

10/10

Exceptional

08 Jun 2026

Julie

The apartment was easily accessed, safe, clean & well-appointed with great views of Urangan Boat Harbour, Great Sandy Strait, Big Woody Island & Fraser Island. Parking at the complex was secure. Staff were friendly & helpful. Just fabulous!

10/10

Friends

10/10

Exceptional

08 Jun 2026

Jeremy

.

Partner

6/10

Pleasant

07 Jun 2026

Janet

TV remote not working, terrible limited channels available, Wifi not great , light in bathroom not working, no plates, parking close to block limited, no access accept thru carpark gate or reception 😩,

Partner

6/10

Pleasant

04 Jun 2026

Ronnie

Great Balcony views!
Good sized rooms but very little wardrobe space for travelling 1 week or more!
Time for upgrading rooms!
No in-house dining options

Friends

10/10

Exceptional

17 May 2026

Angela

Comfortable stay. Would be good if toothbrush in rooms
As I forgot mine

10/10

Exceptional

12 May 2026

Sara

Great spot with everything you need

Self

10/10

Exceptional

09 May 2026

Simone

Excellent location

Partner

10/10

Exceptional

01 May 2026

Caroline

Ive atayed here a few times and in different rooms . The rooms are fine plus location is great for me .. apparently the property is going to go through an overhaul much needed .

Self

8/10

Excellent

16 Apr 2026

Adrian

Yes, the parking area was secure and easy assessable. Enjoyed the spa bath a lot.

Business

10/10

Exceptional

12 Apr 2026

Sarah

This is a great location with fantastic restaurants and clubs surrounding to make everything easy.

Partner

6/10

Pleasant

11 Apr 2026

Jess

No aircon in bedroom.

Family_with_children

6/10

Pleasant

10 Apr 2026

Samuel

clean room and helpful staff in a hotel in need of an update. Wifi is practically unusable.

Partner

8/10

Excellent

10 Apr 2026

michelle

This a wonderful place to stay, close to marina & restaurants. The only downside is there was no internet on the tv, no streaming. Seems strange in this day & age. But that’s just a little criticism.

Self

8/10

Excellent

07 Apr 2026

Debbie

The pool was pretty cold the pool gate was broken you had to walk right around the front it was very dark walking around there in the night no lights at all

Partner

8/10

Excellent

04 Apr 2026

shane

Very clean and tidy room, bed was not comfortable

Partner

8/10

Excellent

30 Mar 2026

STEVEN

Nice outlook, room was good size. Took points off for ants in the kitchen and light/fan in bedroom not working.

Family

6/10

Pleasant

25 Mar 2026

Kellie

The rooms are very tired (at the the 1 bedroom marina facing apartment I stayed in) and does need an upgrade and they were very noisy I. The morning.
The pool was lovely. Wouldn’t really call it a gym… more like a closet with a walking machine . But with that said was in a great location and was good for the cost

Business

10/10

Exceptional

22 Mar 2026

Ann

Loved the location and amenities. Has the wow factor

Partner

8/10

Excellent

19 Mar 2026

Stephen

Room clean and nest and tidy

10/10

Exceptional

13 Mar 2026

Darren

Wonderful spacious clean room. Great service from staff and a lovely pool with heated water, spa and normal cool water areas.

Partner

6/10

Pleasant

12 Mar 2026

Tibor

Close to restaurants.

Business Self

4/10

Poor

09 Mar 2026

Margaret

Hotel not impressed
Lift not working
Given a room downstairs
Was dark and dingy nothing like photos on website of what we booked
Room with spa
Spa did not work
Not worth the money we paid to stay

Partner

10/10

Exceptional

06 Mar 2026

Susan

Lovely clean and nicely furnished apartment in a beautiful location

Partner

6/10

Pleasant

04 Mar 2026

Pamela

Pool closed. Zero WiFi in our room. Room has not been updated in decades.

Partner

6/10

Pleasant

27 Feb 2026

Robert

Except for the lift not working for our entire stay, we were there for 3 nights and our room was on 3rd floor, stairs open to weather and it was inclement weather. Lift not expected to be working for several weeks.
Staff were friendly and courteous, room was very presentable on arrival !
Pool area could be accessed by walking right around the building as access to the pool of the reception area was unavailable .

Partner

4/10

Poor

27 Feb 2026

PETER

the first problem was the door key cards were programed for the wrong room, then the room had a shower over bath(which was not requested), my wife is 75years old with walking difficulties and recently had a back op.
We requested another room but they said none was available. They sent up a small stool saying it could be used to get into the shower spa bath which was 600mm high, we would not use it as it would be dangerous and leave them liable.
The pool gate was locked because it had a broken latch(they are available from their local Bunnings store, the grounds are in need of maintenance.

Partner

6/10

Pleasant

22 Feb 2026

Tracie

Staff were great and location views fantastic but we had a top floor units that would be great in winter but as the ceiling is concrete to the outside roof area the rooms never cool.down and needs full aircon. Living area did but could not sleep in the bedrooms as the rooms only had fans and it was still 28c at 2 in the morning.

Family

8/10

Excellent

18 Feb 2026

Gina

Elevator was not functional and the pool not available. Good location where we were on that day.

Partner

8/10

Excellent

18 Feb 2026

Doreen

The rooms were clean, the balcony view of the marina was beautiful.
Unfortunately we were there during renovations so getting to the pool was a bit tricky and the lifts were out of order but the staff were on hand to help with luggage if needed.

Partner

4/10

Poor

16 Feb 2026

Alan

Apparently 1 chair for 2 people is enough, electronic door key failure, no lift ,no kitchenette, i think i didn't get the room i was expecting....won't be back

Leisure Partner

8/10

Excellent

16 Feb 2026

Paul

Courteous staff

Friends_and_family Family

2/10

Poor

14 Feb 2026

Kelly

Lifts broken pool entrance door broken and padlock up internal door to walk up stairs were so heavy room was tiny for what you pay it’s very crapy

Leisure Partner

6/10

Pleasant

13 Feb 2026

Karen

Staff were courteous but room is looking old with no modern items such as usb ports. Resort needs an update

Leisure Partner

6/10

Pleasant

12 Feb 2026

Kathryn

Staff very nice

Self

6/10

Pleasant

12 Feb 2026

Julie

Room was very tired and maintenance work was ongoing in hotel which we were not aware of before stay. This impacted lift service and use of the pool. View of marina from room was only thing as expected.

Leisure Partner

8/10

Excellent

20 Jan 2026

Steven

A great location with a good view. Easy options for dinning. Very relaxing. Lovely friendly staff. I will be back.

Leisure Partner

10/10

Exceptional

16 Jan 2026

Trevor

Stayed in 3 bedroom apartment with no view of water, pool was fine.

Friends_and_family Family

10/10

Exceptional

14 Jan 2026

John

Yes all good

10/10

Exceptional

12 Jan 2026

Gillian

Good room with view of harbour from balcony .
All amenities in the room that you need

Partner

10/10

Exceptional

11 Jan 2026

Edward

Good clean comfortable room

Friends_and_family Family

6/10

Pleasant

09 Jan 2026

Katie

Room had an odd smell that was quite strong, staff were nice, and hotel in good location for day time activities. Just a little dated now and not really any food options nearby at all if after 8pm.

Leisure Partner

6/10

Pleasant

09 Jan 2026

Rayna

Good condition, was quite a lot of dust

Leisure Partner

8/10

Excellent

09 Jan 2026

Lindsay

All good

Partner

8/10

Excellent

03 Jan 2026

Leigh

The room was very clean & the staff were very pleasant.

Leisure Self

6/10

Pleasant

01 Jan 2026

Lynn

The room had no drawers to store clothes, no shelves in the wardrobe, not enough hangers, no spare pillows, only two bath towels , shower over the bath which had high sides making it difficult to use. No information in the room

10/10

Exceptional

31 Dec 2025

Ciaran

Xx

8/10

Excellent

27 Dec 2025

les

Excellent view, no breakfast lunch or dinner options as everything in the precint closed for 2 days over the christmas break, nothing within walking distance ( Dissapointing ).Could not get internet to work in room in spite of many attempts and calling reception..

Leisure Partner

10/10

Exceptional

18 Dec 2025

Jock

Good room.good shower. No view

Business

8/10

Excellent

15 Dec 2025

Marion

Clean room
Friendly Staff

Leisure

6/10

Pleasant

09 Dec 2025

Sujata

Short one night stay, gap stopover.
Funny part- the lift wasn't working, God knows for how long, so we had to lug our luggage on the stair case to 4th floor. That's not one pays to find an account in a 4 or 5 star rated hotel.Disappointing.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Michael

Good location and rooms are ok (average). Poor internet connection unfortunately

Self

8/10

Excellent

08 Dec 2025

Duncan

Great stay, would definitely recomend

Leisure Partner

10/10

Exceptional

07 Dec 2025

Jann

Balcony view was great, TV has been upgraded to a smart TV 👏
Walking distance to great restaurants.
Will certainly stay again

Partner

8/10

Excellent

05 Dec 2025

Kevin

Great views from bedroom on 5th floor. But lift wasn’t working and maintenance team were a little inconvenient.

Leisure

6/10

Pleasant

05 Dec 2025

Keith

Basic clean, nice location. Comfortable bed. A few items in disrepair or dated. The one elevator did not work a fan was difficult to get working and one door handle broken.The staff were all friendly and helpful.

Leisure Partner

8/10

Excellent

30 Nov 2025

Lindsay

Friendly staff

Leisure Partner

10/10

Exceptional

28 Nov 2025

Francine

Yes room was to expectations

Partner

6/10

Pleasant

25 Nov 2025

Paul

The Staff were more than helpful, no complaints at all.
The room was a different matter.
*The cupboard handles BOTH came off in your hand when opening the doors.
* There was an Ant problem, to the extent that they were in the bed.
* Although the result of a storm, there was no hot water. This was later fixed.
All in all, an uncomfortable stay.

Leisure Partner

6/10

Pleasant

24 Nov 2025

Mick

Very small room. Upgraded to water view but had cherry picker parked in front

Business Self

10/10

Exceptional

23 Nov 2025

Mark

Great hotel, great staff, great location.

Leisure Self

8/10

Excellent

23 Nov 2025

John

Great apartment for two people, everything you could need. Bathroom/laundry very cramped and shower over bath has safety issues when entering and exiting.
View over marina was a huge plus.

Leisure Partner

6/10

Pleasant

18 Nov 2025

Arthur

passable for one night.

Leisure Partner

6/10

Pleasant

17 Nov 2025

Eva

Lovely view and nice bathroom, bed was comfortable however the noise factor in the surrounding restaurants and cafes was not pleasant later in the evening .
Fan in the room had a mind of its own . Had ant problems .

Leisure Partner

6/10

Pleasant

17 Nov 2025

Mark

Room was fine just disappointed that they hold $200 on your credit card and tell you they will release it back to you within 48 hours we are now at day 8 since we checked out still nothing credited back

Leisure Partner

6/10

Pleasant

09 Nov 2025

Nick

This property and the rooms are looking very tired. The room was clean, quiet and safe location.

Leisure Partner

2/10

Poor

08 Nov 2025

Leanne

On arrival we were given a room situated between a ground floor management unit complete with a bird in a cage (my friend who was with me is asthmatic so this was not ideal) and permanent rental on other side. On the outside deck there was a random broom head on the lawn and view of a brick wall.
When we questioned wifi use of tv with reception we were told to use our own data as wifi not ideal in that part of resort.
The real kicker tho was the fact that an employee of mine knows the manager and we were given a bottle of wine and chocolate to enjoy the dungeon room.
Very sad as many rooms with a view were available but we’re not offered to us ….we would have happily paid extra. Customer service non existent when we mentioned at checkout so unfortunately will never return (we are already planning a return trip to the area) and has tarnished the Mantra reputation for us.

Leisure Friends

10/10

Exceptional

07 Nov 2025

Samuel

Great.

6/10

Pleasant

03 Nov 2025

Royce

Not enough parking for tower 2. Plenty for tower 1
Chased towels to be told rooms are not serviced
daily.... not a backpackers I thought

Leisure Partner

8/10

Excellent

02 Nov 2025

Maida

Looking very tired wifi dreadful.

Leisure Partner

4/10

Poor

27 Oct 2025

leone

Definitely older decor than advertised.
Shower over bath how old is that. Bathroom was terrible with washing machine in it & toilet behind the doorway. It was not advertised like this.
Wouldnt stay at Mantra hervvey bay again.
Wouldnt advise others too either.

10/10

Exceptional

27 Oct 2025

Julie

I liked that the property was walking distance to dining. My negative feedback is TV is very small, unsalf having shower above a bath, getting into and out the shower. View was a massive disappointment but we had a corner room 414, It looked massive on the photos but then it was small and not very good.

Leisure Partner

10/10

Exceptional

19 Oct 2025

Malcolm

Looked really good

Partner

4/10

Poor

16 Oct 2025

Thomas

Very outdated- rusty and old. Amazing views but that’s it for me

6/10

Pleasant

14 Oct 2025

Patrick

We did not get the sleeping arrangements we wanted.
The spa bath did not work.
And being a retired couple stepping into the shower which was situated in the bath was very difficult for us.

Leisure Partner

4/10

Poor

11 Oct 2025

Shannon

For nearly $300 a night I expected more.

8/10

Excellent

10 Oct 2025

Anthony

Tired room with tired beddings, but great location. Due for major refrebrishment.

Leisure Partner

10/10

Exceptional

06 Oct 2025

Marie

Pool out of action! That was very disappointing. Everything else was fabulous! Especial the view and the spa bath… great price

Leisure Partner

6/10

Pleasant

05 Oct 2025

Catherine

Clean room / helpful friendly staff.

Partner

10/10

Exceptional

05 Oct 2025

Julia

Very well located and clean.

Business_and_leisure Self

8/10

Excellent

02 Oct 2025

Allison

Secure parking is an issue during school holidays, staff are lovely, room was a bit dated but comfortable. Would stay again.

Leisure Partner

10/10

Exceptional

02 Oct 2025

Alaine

A+ property! Great staff! Nice restaurant options! Would stay again!

Leisure Partner

8/10

Excellent

30 Sep 2025

Elaine

Great view

Couple of bars/restaurants within walking distance, whale watching trips from the hotel too. Nice walk along the esplanade. Staff very friendly free parking, views over the marina, large rooms with separate living space

Friends_and_family Friends

10/10

Exceptional

28 Sep 2025

Malcolm

The room was very clean and the view was lovely.

Business_and_leisure Family

10/10

Exceptional

24 Sep 2025

Jock

Great location great staff

Business

10/10

Exceptional

20 Sep 2025

Jane

On the marina, great location for whale watching tours. Close to airport

Leisure Partner

8/10

Excellent

18 Sep 2025

liliana

Just across the marina where boat tours depart. Wi-Fi is terrible

8/10

Excellent

18 Sep 2025

Phil

Very convenient. Parking difficult. Faulty sliding door to balcony...wouldn't lock. Wifi poor.

10/10

Exceptional

15 Sep 2025

Debra

It was just perfect, had a lovely view of the Marina and staff were very accommodating to our needs.

Leisure Partner

6/10

Pleasant

15 Sep 2025

Alan

The Unit was clean and the staff friendly, however the unit was dated. It took a long time for the water to become hot, there was no separate shower with a shower in bath which was too big a hurdel for my wife to oivercome. The toilet seat was new but musthave cost a dollar asit was so thin it creaked every time tou moved. The bedside lamps had no switch on them and were plugged in behind the bed,so impossible to use unless you moved the bed.Dont get me started on the slow WiFi and TV.

Leisure Partner

8/10

Excellent

14 Sep 2025

Kristina

Great place to stay right at the marina. Easy walking distance to nearby cafes, restaurants and cruises.

Only downfall was not being able to park on the secured gated carpark due to cleaning machines being stored there which meant parking in public carpark and lugging our belongs to our 3rd floor room

Leisure Partner

6/10

Pleasant

06 Sep 2025

Aydin

Location was great.