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Upper House Hong Kong

Hong Kong · Hong Kong – China

Pacific Place, Queensway, 88View location

9.6/10Excellent480 Reviews
Cleanliness9.8/109.8
Service9.6/109.6
Comfort9.8/109.8
Condition9.6/109.6
Location9.6/109.6
Neighborhood9.6/109.6
Value8.0/108.0
Amenities9.2/109.2
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  • Business hotels
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Upper House Hong Kong

The Upper House, a boutique luxury hotel, enjoys a prime location within Pacific Place on Hong Kong Island. It's within walking distance of Star Street, the Victoria Peak tram station, Lan Kwai Fong, Hollywood Road, the Star Ferry, and the Hong Kong Convention and Exhibition Centre.

The hotel is a 35-minute drive (30 miles) from Hong Kong International Airport. Featuring panoramic harbor and island views, this intimate hotel offers a tranquil escape from the bustling city below. Its contemporary design showcases natural materials, distinctive sculptures, and original artwork, creating a sense of understated residential calm.

The hotel's 117 smoke-free guest rooms and the relaxing Lawn on level 6 further enhance the guest experience. For the hotel's cleanliness policy, please visit the property page on Preferredhotels. com.

Read more about this hotelShow less

With a stay at Upper House Hong Kong, you'll be centrally located in Hong Kong Island, within a 5-minute drive of Soho and Lan Kwai Fong. This luxury hotel is 0.6 mi (1 km) from Victoria Harbour and 1.3 mi (2.1 km) from Hong Kong Convention and Exhibition Centre.

Make yourself at home in one of the 117 guestrooms featuring refrigerators and plasma televisions. Your Select Comfort bed comes with down comforters and Frette Italian sheets. Complimentary wireless internet access is available to keep you connected.

Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include a business center, limo/town car service, and express check-out. Planning an event in Hong Kong Island? This hotel has facilities measuring 1238 square feet (115 square meters), including conference space.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 5:30 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Conde Nast Gold List Year 2020 Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Important information

  • You need to know
    • One child 11 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately HKD 349 for adults and HKD 349 for children
    • Airport shuttle fee: HKD 1450 per vehicle (one-way, maximum occupancy 3)
    • Self parking fee: HKD 800 per day
    • Valet parking fee: HKD 800 per day
    • Rollaway bed fee: HKD 880.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    German

    Korean

    Chinese (Cantonese)

    English

    Chinese (Mandarin)

    Italian

    French

Nearby attractions

Pacific Place 0.1 km / 0.1 mi
Hong Kong Park 0.3 km / 0.2 mi
Hong Kong Academy for Performing Arts 0.7 km / 0.4 mi
Bank of China Tower 0.8 km / 0.5 mi
The Peak Tram 0.9 km / 0.5 mi
Central Harbourfront Event Space 1 km / 0.6 mi
Victoria Harbour 1 km / 0.6 mi
HSBC Hong Kong Headquarter Building 1.1 km / 0.7 mi
Wan Chai Road 1.1 km / 0.7 mi
Hopewell Centre 1.1 km / 0.7 mi
Central Plaza 1.2 km / 0.7 mi
Landmark Shopping Area 1.4 km / 0.9 mi
The Hong Kong Observation Wheel 1.5 km / 0.9 mi
IFC Mall 1.5 km / 0.9 mi
Lan Kwai Fong 1.5 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2009
  • Total number of rooms: 117
  • Number of floors (main building): 1
  • Double rooms: 107
  • Suites: 21
  • hotel
  • American Express
  • JCB
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
Show 44 more facilities & services
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Airport ShuttleExtra charge
  • Room service
  • Laundry service
  • Bicycle hire serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • ShopExtra charge
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage roomExtra charge
  • Clothes dryer
  • Bikes available
  • Café
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Air conditioning in Restaurant
  • Conference room
  • Business centre
  • Audio-visual equipment rentalExtra charge
  • MassageExtra charge
  • Breakfast
  • À la carte lunch
  • À la carte dinner
  • Early Check-inExtra charge
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

AI

All Inclusive

Meals and selected drinks/services may be included.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • SUITE HARBOUR VIEWSUITE • HARBOUR VIEW • 1 Bedroom • 114 m²SUI.HV
    SUITE HARBOUR VIEWPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    114 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    SUITE HARBOUR VIEW

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    114 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.HV

    Room amenities

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE HARBOUR VIEWSUITE • HARBOUR VIEWSUI.HV-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    SUITE HARBOUR VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.HV-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH VIEWSSTUDIO • WITH VIEWSSTU.WV-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    STUDIO WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.WV-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH VIEWSSTUDIO • WITH VIEWS • 1 BedroomSTU.WV-1
    STUDIO WITH VIEWSPhoto unavailable5 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Room size (sqm)
    Show all 12 amenities
    • Wi-fi
    • Bathroom: 1
    • Safe
    • Centrally regulated air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    STUDIO WITH VIEWS

    Room photos

    5 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.WV-1

    Room amenities

    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Minibar
    • Tea and coffee making facilities
    • Room size (sqm)
    • Wi-fi
    • Bathroom: 1
    • Safe
    • Centrally regulated air conditioning

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO CITY VIEWSTUDIO • CITY VIEWSTU.CV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    STUDIO CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.CV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO HARBOUR VIEWSTUDIO • HARBOUR VIEW • 1 BedroomSTU.HV
    STUDIO HARBOUR VIEWPhoto unavailable4 photos

    Room overview

    Smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Desk
    • Electric Kettle: 1
    • Soundproof room
    • Housekeeping
    • Room size (sqm)
    • Slippers
    • Bathrobes
    • Toiletries
    Show all 23 amenities
    • Pay movies
    • Turndown service
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Fridge
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Shower: 1
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    STUDIO HARBOUR VIEW

    Room photos

    4 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.HV

    Room amenities

    • Desk
    • Electric Kettle: 1
    • Soundproof room
    • Housekeeping
    • Room size (sqm)
    • Slippers
    • Bathrobes
    • Toiletries
    • Pay movies
    • Turndown service
    • Wi-fi
    • Safe
    • Individually adjustable air conditioning
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Fridge
    • Minibar
    • TV
    • Direct dial telephone
    • Hairdryer
    • Bathtub: 1
    • Shower: 1
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH DOUBLE BEDSUITE • WITH DOUBLE BEDSUI.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    SUITE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO HARBOUR VIEWSTUDIO • HARBOUR VIEWSTU.HV-2

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    STUDIO HARBOUR VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    HARBOUR VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.HV-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO WITH VIEWSSTUDIO • WITH VIEWS • 1 BedroomSTU.WV
    STUDIO WITH VIEWSPhoto unavailable3 photos

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Hairdryer
    • Safe
    • Wi-fi
    • Bathtub: 1
    • Shower: 1
    • Bathroom: 1
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    Show all 12 amenities
    • Minibar
    • TV
    • Direct dial telephone
    • Room size (sqm)

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Upper House Hong Kong

    STUDIO WITH VIEWS

    Room photos

    3 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    STUDIO
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.WV

    Room amenities

    • Hairdryer
    • Safe
    • Wi-fi
    • Bathtub: 1
    • Shower: 1
    • Bathroom: 1
    • Centrally regulated air conditioning
    • Tea and coffee making facilities
    • Minibar
    • TV
    • Direct dial telephone
    • Room size (sqm)

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Upper House Hong Kong

9.6
Excellent
480 Reviews
Cleanliness
9.8 /10
Service
9.6 /10
Comfort
9.8 /10
Condition
9.6 /10
Location
9.6 /10
Neighborhood
9.6 /10
Value
8.0 /10
Amenities
9.2 /10
100 reviews shown
10/10
Exceptional
03 Jun 2026
Chia-Hsing
Fantastic stay at the Upper House. Vanessa, the guest experience manager, was helpful and really made my experience that much better. Will definitely stay again.
8/10
Excellent
27 May 2026
JIAO YANG
Room was clean , good facilities , but staff is not helpful , did not bring us welcome drink as promised . Lacking Hotel security measure such as key fob ( card ) wasn’t needed when going up to the room floors .
Friends
10/10
Exceptional
02 Jan 2026
Melanie
The hotel and the room were amazing. Absolutely loved it. Clean and comfortable and perfect in every way. Everyone was help and friendly. Underground mall right next door. The hotel restaurant was terrific.
Self
8/10
Excellent
22 Dec 2025
Monita
The house keeping staffs are very helpful and prompt to all my requests.
Leisure Partner
10/10
Exceptional
11 Dec 2025
samir
Sensational facility and unparallel decor with modern, luxurious Japanese like simplicity. No American or European Hotel can match the room size and impeccable amenities. However, what makes it very special is a highly trained and sophisticated staff that anticipates your needs. They are always a step ahead of the guests to make their life simpler.
Leisure
10/10
Exceptional
04 Nov 2025
Rory
Everything was impeccable! The room in particular was spectacular.
Leisure Partner
10/10
Exceptional
27 Sep 2025
shujun
very good service
Leisure Family_with_children
10/10
Exceptional
12 May 2025
Jamie
Lovely Hotel. Thank you to all the friendly and helpful staff!
Leisure Partner
10/10
Exceptional
05 May 2025
David
Wonderful.....
10/10
Exceptional
09 Apr 2025
Verified traveler
Elevators, 3 for a boutique hotel, were a tad slow. Escaltors area from G/F to Elevator Lobby seem too dark.
Partner
10/10
Exceptional
07 Feb 2025
Philippe
Excellent hotel with amazing rooms (and views) in a great location.
Leisure Partner
6/10
Pleasant
23 Jan 2025
Michael Christopher
The room was too dark and there was no lift in the small lobby, making it difficult to carry all the suitcases to the small lobby. This is disappointing for safety reasons. I would not recommend to friends and family.
Leisure Partner
8/10
Excellent
26 Dec 2024
Julia
I will stay here for 6 nights. The hotel is located in Admiralty, very central location.

Pros:
Friendly staff
Great location
Shower pressure
Toilet flush
Drinks and snacks included in room
This hotel has turned down service
This hotel will deliver treats to the room, like warm milk, chocolate and cookies

Cons:
Sofa and bed are really low, only 14 to 15 inches in height. Not suitable for people over 5'5\".
No shower door, water will split
Not enough lighting in the room
Chair too low for the desk
No zoom cosmetic mirror
No scale to weight our luggage
I tripped over twice @ the bathroom steps, not a good design.
Leisure Partner
10/10
Exceptional
10 Nov 2024
Philip
No thanks
10/10
Exceptional
05 Nov 2024
Yann Yunn
Good
Business Partner
10/10
Exceptional
13 Jun 2024
Amir
True luxury experience. The staff is very professional and helpful, and makes the guest feel very welcome from the moment entering the hotel. The room is spacious with very beautiful interior design, excellent amenities, and a great view.
Leisure
10/10
Exceptional
11 Jun 2024
leon
Location central to my needs
Leisure Partner
10/10
Exceptional
17 May 2024
James
Probably the best hotel in Hong Kong in a league of its own
Business_and_leisure Self
10/10
Exceptional
17 May 2024
Michel
Just love it
10/10
Exceptional
16 May 2024
Annette

The very best of the best

I have stayed in lots of amazing hotels over the years mainly through business but this tops it. Gorgeous room, amazing service, restaurant in hotel has incredible food, in room massage and location means you can pretty much walk most places. I loved it. If you get the chance then book it.
Self
10/10
Exceptional
30 Mar 2024
Cicily
A beautiful property and the staff was outstanding
Leisure Friends
10/10
Exceptional
29 Jan 2024
Verified traveler

Another fantastic stay

Another fantastic stay at this fabulous hotel. One of my favourite hotels to visit.
Business
10/10
Exceptional
28 Jan 2024
Wilson Chung-Yin
I am amazed by the excellent customer experience provided during my stay at the upper house. The environment is both luxury and elegant. It is no doubt the premise will be my first choice when I stay in Hong Kong again.
Business_and_leisure Family
10/10
Exceptional
27 Dec 2023
Susan
Our room was beautiful and very comfortable. The views were amazing. Very conveniently located, and the service was impeccable. We will definitely stay here again.
Leisure Family
10/10
Exceptional
13 Dec 2023
Haolan
Despite the small lobby, the room met our expectations with its spaciousness and coziness. The service was truly exceptional, with friendly and accommodating staff.

Unfortunately, my fiancée experienced minor food poisoning during our stay. The staff acted professionally by assisting with calling the ambulance and went above and beyond, providing water and cookies for our ER visit.

The attention to detail throughout our stay was impressive, contributing to an overall splendid experience.

A special shout-out goes to Eddie, the experience manager, whose efforts significantly enhanced our stay and made it thoroughly enjoyable. We appreciate the dedication and care demonstrated by the entire staff and will definitely return when we visit Hong Kong again.
Leisure Partner
10/10
Exceptional
21 Oct 2023
Joanne
Love the property! Would definitely going back.
10/10
Exceptional
24 Feb 2023
Yin Lam
Very cozy
Leisure Partner
8/10
Excellent
14 Feb 2023
Lok Yee
Everything is great, but the bed is not comfy at all…. unexpectedly hard. I would expect a much comfy bed. A normal 5 star hotel is always equipped with a good n comfy bed!
Leisure Partner
10/10
Exceptional
10 Jun 2022
Tsz Ying
One of the best hotels in Hong Kong. Excellent service and room design is amazing (if you value how designer used the space). The breakfast in the morning is also superb.
Leisure Partner
10/10
Exceptional
07 Feb 2022
Chi Lit
Clean and enjoyable place to stay. The bathing facility is superb.
Leisure Partner
10/10
Exceptional
03 Jan 2022
WONG

Excellent

Excellent, nothing to complain
Partner
10/10
Exceptional
31 Aug 2021
Verified traveler

Wonderful Birthday Staycation

It was an amazing experience. I gave my first try on staycation at The Upper House. Felt so warm while receiving sweet plate as my birthday treat. The service is excellent, will definitely choose The Upper House again. :)
Friends_and_family Friends
10/10
Exceptional
05 Aug 2021
Cathy

Best hotel/house in town

Amazing hotel with true space and comfort indeed. Maxibar with Generous snacks and drinks are really incredible for relaxing and enjoyable holidays. Polite staff and excellent service make people feel welcoming all the time.
Friends_and_family Family
10/10
Exceptional
15 Jun 2021
Tsz Hong

Excellent Hotel, Top Three Hotel in Hong Kong

The hotel only has rooms above 38 floor to ensure your view of the mountain/sea, large room compared to other hotels. It is nearly a shopping mall and easy to travel to.
I would say that UPPER HOUSE, ROSEWOOD HOTEL and K11 Artus are three best new hotel in Hong Kong.
Friends_and_family Friends
10/10
Exceptional
24 Nov 2020
Brandon
Celebrating our 5 year anniversary. Room and service is amazing! Will love to come back to celebrate our 10 year anniversary!
Partner
10/10
Exceptional
28 Sep 2020
Annie

Perfect Staycation!

It’s just prefect to stay in Upper House. Service, food, decor all represent its value. Definitely will come back again!
Partner
8/10
Excellent
08 Aug 2020
Verified traveler

Nice staycation

Nice and decent hotel but the service was just mediocre. Breakfast was soso too but the room is spacious and love the bathroom
Partner
10/10
Exceptional
27 Feb 2020
John
The Upper House has several great things that come to mind when staying at the hotel. 1) great attentive friendly staff (Jess Ma and Rhoda Chan were exceptional), unique modern tasteful clean design, great location on HK Island, excellent fit and finish to the rooms and the quality of every little thing seemed effortless but perfect.
Leisure Partner
4/10
Poor
11 Jan 2020
siu wah eddie
Food standard dropped a lot. staff is a bit green on reception. Reservation with hotel.com was disconnected. No record on reservations even with conformation number.

The names reserved on the hotel.com do not show up correctly on the hotel.com confirmation. Which leads to the hotel cannot check me in and could not find the reservation and asked a lot of questions which gave me an impression that I am a low end guest and come for a bargain deal. It is not just the property management but also hotel.com responsible to make sure I am being looked after well. Your company should look into what happen and review yourself instead of just ask me to review the hotel.
Friends_and_family Family
10/10
Exceptional
26 Dec 2019
Brian Scott

An Awesome Stay, So Sad to Leave...

We stayed 4 nights for Christmas, and it was an amazing and pleasurable stay. The hotel staff led by Renee were amazing, and couldn't do enough for us.

The personal touches and attention made our stay memorable and I would definately recommend. We can't wait to return.
Partner
10/10
Exceptional
21 Dec 2019
Timothy

First time

First stay at the Upper House, it was incredible.
Partner
10/10
Exceptional
29 Nov 2019
Hannah

Must stay here

We had the best time at the Upper House. The entire team, especially Patrick, took great care of us. The service was top-notch. The rooms were incredibly spacious, well-designed, and clean.
Friends_and_family Family
10/10
Exceptional
31 Oct 2019
Verified traveler
Overall amazing hotel. Friendly and efficient staff. The room had incredible views. Loved the bathroom
Friends_and_family Family
10/10
Exceptional
03 Sep 2019
Verified traveler
Spaces rooms, great views, quiet and great location
Leisure Partner
10/10
Exceptional
24 Aug 2019
Verified traveler
Probably the best check in experience I've ever had. Definitely one of the best hotels I ever stayed at. Recommended
Business Self
10/10
Exceptional
11 Jul 2019
KitRit
Easily THE best hotel I've ever stayed at. It feels highly customized just for you.
Business Self
10/10
Exceptional
11 Jul 2019
Verified traveler

Pleasant stay in HK

Everything was good. Free drinks and snacks. Very spacious room and great view up at the 47th floor. Just need a scale in the room and a bit more light in the escalator area between ground and first floor to make it perfect.
10/10
Exceptional
08 Jul 2019
Verified traveler
The property is at its finest by the design and its location at Pacific place which you can do shopping and also dining without going anywhere else. My room was the Upper Suite, with a breathtaking view from the living room, bedroom and bathroom. You can't feel more relaxing from just sitting and looking over the bay from your glass panel window.
Leisure Self
10/10
Exceptional
07 May 2019
Sabri

Amazing!!

The staff there were just simply amazing and the place itself has a really great fit out. Bathrooms are amazing, the room service food was absolutely delicious.
Family
8/10
Excellent
03 Mar 2019
Verified traveler
The view of the harbour from my room on 47th floor was stunning. Beautiful and thoughtful in room facilities such as complimentary chocolates, snacks and some beverages from the mini bar, comfortable bed with soft linen and a spacious bathroom and dressing area.
Business_and_leisure Self
10/10
Exceptional
07 Feb 2019
Verified traveler
Upper House agents are a true asset to the company. They go above and beyond.
Leisure Family
10/10
Exceptional
30 Jan 2019
Verified traveler
I enjoyed the property throughly, however the staff was slightly rude and abrupt. It could have just been a bad fish in a big pond. Nonetheless the stay was good!
10/10
Exceptional
28 Dec 2018
Chadwick

Top notch

Excellent experience from start to finish. Proximity to Wan Chai shopping and Bowen Road Fitness Trail were pluses. The views and cocktails from Cafe Gray were memorable!
Partner
10/10
Exceptional
22 Dec 2018
Verified traveler
Nicely done House series, very comfortable and convenient
Partner
10/10
Exceptional
03 Oct 2018
Hoyoon

Amazing stay in HK

Everything was really good.

Thank you
Partner
8/10
Excellent
23 Aug 2018
Verified traveler
Always enjoy staying here, because the bed is comfortable and bathroom is nice. Staff at reception desk need a little work. They aren’t very friendly and giggle with each other in front of guests.
8/10
Excellent
18 Aug 2018
Raymond

Nice Hotel at the heart of HK

The location is perfect with very friendly and helpful staff. Spacious bedroom with various selection of beverages and snacks. The room service menu is weird as it is in the TV, that means when you look at the menu, you cannot watch TV at the same time.
10/10
Exceptional
07 Jul 2018
Annalisa

Great location, wonderful service

Boutique 5 star hotel which provides a personal service to its guests.
6/10
Pleasant
15 Jun 2018
Verified traveler
In room dining sucks. Room layout is a bit strange. The front door is practically next to the bed. Some staff were nice and some were stuck up. The white lady at the entrance ( maybe a duty manager), greets people at random, not everyone. Doesn’t smile. Pretentious hotel, over hyped and overrated. Afternoon tea was so unorganized and chaotic. Wait around forever and have to ask the “lost” servers for menus.
10/10
Exceptional
14 Jun 2018
Verified traveler
Perfect in every way.
8/10
Excellent
11 Jun 2018
Verified traveler
This hotel is discreet and convenient. Rooms are not huge but comfortable and clean. The staff are hit or miss. Some are nice and some are having a bad day. Really expected more 5 star service as this hotel is expensive and rated a top hotel. Maybe next time.
10/10
Exceptional
07 Jun 2018
Verified traveler
Awesome staffs and services
Partner
10/10
Exceptional
14 May 2018
Verified traveler
High expectations were met- from check-in through each interaction. Room was spacious- well appointed- luxurious bathroom. Lives up to it's reputation as a world class hotel.
10/10
Exceptional
14 May 2018
john
Upper House provides the most excellent service. Lewis Jim went way out of his way to make our stay welcome and provided guidance on local excursions. The complimentary car service was a real treat as was the gorgeous room and view.
10/10
Exceptional
03 Apr 2018
Verified traveler
Spacious, modern and clean. Great location. Will stay again.
10/10
Exceptional
24 Mar 2018
Verified traveler

Amazing rooms and great location.

The rooms in this hotel are the best I've experienced anywhere. The design is modern, functional and has every amenity. The views of the harbor are superb. It is probably the best hotel in Hong Kong.
10/10
Exceptional
12 Mar 2018
Verified traveler

The very best in Hong Kong!

TheUpper House excels in every possible way - the staff, the facilities, the location overlooking the Harbor, and especially the arrival process - being met at the gate, sheparded thru C and I, then ordering a light meal to be in the room on arrival!!
It doesn’t get any better than this
Don’t miss it!
10/10
Exceptional
06 Mar 2018
Verified traveler

Clean and Comfortable environment to stay

This is a really nice stay. Got upgraded to the Upper Suite and the environment and service are super good. A little comment would be it is a little bit hard to find the equipment, like wine opener. The breakfast quality can be improved as well. However, it's great that the room already included 800 HKD of meal charge. If I had the chance I would definitely choose this place again.
Partner
10/10
Exceptional
18 Feb 2018
Verified traveler

Best hotel ever!!

Definitely the best hotel ever!!! Staying in this hotel will ruin all other hotel stays. Never have I seen a hotel that has spoiled us from the exchanging of emails even before we arrived til we checked out. Hotel staff even went out of their way to check on us if we got lost or if we’re ok as we went to a place unfamiliar. Staff at Cafe Gray was also super nice, oh and the food was amazing! I want this to be my default hotel in HK!
Partner
8/10
Excellent
29 Jan 2018
Verified traveler

Simply Lovely

The only hotel or \"House\" in Hong Kong that had the largest room size starting from the most basic room category. Stayed at the Upper Suite where every room had a view of the island. Every other aspect of the house were pleasant and delightful.
Such a shame though, that no complimentary champagne/wine/any other alcohol was offered to us for celebrating our Special Occasion at the House. The MaxiBar was free and restocked daily except for wines and champagnes. What the House can do is offer free wines and champagnes in the MaxiBar for a day, or at least have a bottle of champagne served for guests ready in the room.
Pretty shocking also that the roses decoration in the room were not real petals.
Some misunderstandings occurred where I received black tea instead of green tea when I ordered a green tea at the Cafe Gray Deluxe, and every table there by the window was reserved and I was told the guests will be arriving soon but after having dined there for over an hour none showed up. Perhaps it was just me, but one male bartender and one other male waiter seemed cold and \"un-smiling\" while I was there for lunch.
Will definitely be back with my family to stay at \"The House\" again and try its penthouse or suite with harbour view.
Partner
10/10
Exceptional
26 Jan 2018
Jose Paulo
Outstanding service, clean rooms and bathrooms, safe and accessible
Family
10/10
Exceptional
11 Dec 2017
Verified traveler

One of the great hotel experiences in the world.

The hotel itself was wonderfully designed, and the room and views matched the lofty goals set out by the designer, Andre Fu. Definitely a worthwhile experience!
10/10
Exceptional
17 Nov 2017
Verified traveler

Luxury and comfort on the upper scale

Room is spacious with luxurious amenities. Lay-out is well thought out and it is more like a very nice apartment. A very relaxing retreat from a super busy city. We will definitely stay here again.
Partner
10/10
Exceptional
16 Aug 2017
ccjmd

Got it right!

This hotel got the high-end experience right! Very attentive staff. Amazing views. Great interior design. A couple free beers as well as free juices and soft drinks and snacks from the mini (they call int \"maxi\") bar. Good location.
10/10
Exceptional
04 Aug 2017
Nina

Best in HK, one of the best in world

The Upper House is one of the best hotels I have ever stayed at. Beautifully designed, amazing service, great location... This was not my first stay - every time they go above expectation to create a memorable experience. There is no better way to do HK.
Partner
10/10
Exceptional
08 Jun 2017
Inmaculada

Stunning, comfortable, unparalleled service

Beautiful, comfortable, unparalleled service. Our Studio 70 harbor view room was spacious and stunning, with a bathroom I wish I had at my house; wonderful bed and linens; and the service....oh the service was incredible!!! They went out of their way to take care of us, from paying for our taxi upon arrival cause we had local currency yet (which they later charged to our room), to packing for travel a delicate object I purchased, all without asking! Staff was just very attentive. It is also very conveniently located across the street to a subway station.
A few minor downsides in my opinion: it sits on the Hong Kong side, which doesn't have the spectacular view as those hotels that sit on the Kowloon side, although it's not bad either. I was surprised that the tub was not a jacuzzi, just a regular soaker tub, modern looking but not a very comfortable one. Also, being a recently built hotel, I was surprised it lacked convenient outlets to plug in cell phones, which have become sort of the norm in most hotels. All in all, a wonderful experience that I recommend wholeheartedly and look forward to staying there again.
Partner
8/10
Excellent
20 Mar 2017
Verified traveler
Good location,luxury room size and good service! Not much choices for breakfast.
10/10
Exceptional
03 Mar 2017
Alejandro Tani

Amazing hotel in every sense.

Amazing from check in to check out. Decoration is superb, service is AAA+.
10/10
Exceptional
10 Jan 2017
Verified traveler

Great boutique hotel

Great as usual
10/10
Exceptional
10 Dec 2016
Edwin A.

Best location and service

They made a special Gluten Free menu for us!
Partner
8/10
Excellent
07 Dec 2016
lau

Good location.

Nice hotel with good location.
The hotel is next to a shopping mall which is convenient.
10/10
Exceptional
08 Nov 2016
Verified traveler

Excellent luxury hotel

It's a great hotel, and probably the best in HK. However, there still are something that could be improved. First of all, there is no swimming pool in the hotel, which seems unusual for a luxury hotel. Second, I called 'Guest Experience' once, between 8 to 9 AM, no one picked up the phone immediately, it rang like 7~8 times, I almost hang up the phone. Third, you don't need a key card to get to the guest room levels, although it seemed pretty safe for us. And one more thing, I like the canvas tote with the hotel's name on it very much but I couldn't find any place to buy it. There are candles, bracelets and some other stuff near the coffee bar but no canvas tote. But don't get me the wrong way, we enjoyed our stay very much, I just hope one of my favourite hotel could be better and better.
10/10
Exceptional
31 Oct 2016
Michelle

Stylish understated luxury

An impressive but understated hotel. Very stylish and well thought out.
10/10
Exceptional
28 Oct 2016
Verified traveler
I booked the upper suite as my bridal room for my wedding and it was great. The staff served us well and we are happy to receive their welcoming gift. We would definitely love to be back again.
10/10
Exceptional
06 Oct 2016
Paul

Hip, Happening Hotel

Hip, happening place, with great concierge service to connect you to all the great restaurants and fun bars of Hong Kong.
Partner
6/10
Pleasant
25 Sep 2016
A Fish Can Sing
staffs are amateurish, inexperienced and even aloof sometimes.
10/10
Exceptional
21 Sep 2016
travels a lot!

Wow...wonderful hotel!

Probably one of the nicest hotels we've stayed at. (comparing to the Mona Resort in Tasmania). Very well appointed room, luxurious bathroom, comfortably bed and beautiful views. We were in a suite (4609) and we enjoyed a great location in Hong Kong and excellent service at the Upper House!
10/10
Exceptional
31 Jul 2016
Verified traveler

Feel like home

Super big room in high floor with nice view in both bedroom and bathroom. They clean the room everytime we went out. Very comfortable feels like home. The lounge in the top floor is also very nice.
10/10
Exceptional
21 Jul 2016
Verified traveler
Lovely hotel close to an MTR station. Room facilities were amazing.

Staff provided a cake to the room on my birthday.
10/10
Exceptional
20 Jul 2016
Saad

The best in HKG.

This is my second time staying at the upper house.
What makes it my home when I am away from home is the staff.
They always know what you need well before you know you need something.
Bravo.
Also, I was impressed by one of their team members, I believe her name is Audrey.
Audrey, thank you for making my stay at the upper house an exceptional stay.
10/10
Exceptional
11 Jul 2016
Melvyn

Very pleasant surprise

Way better than the larger chain 5 star hotels. Service was perfect, everyone so friendly. Highly recommended
10/10
Exceptional
06 Jul 2016
Liza

Luxury stay

Great stay, although a little pricy....
Partner
10/10
Exceptional
21 Jun 2016
Zhi Hang

Best room, superb view, excellent staff!

We had the best experience while staying with the upper house hotel for the past few nights. They had a crib set up for our baby when we arrived, baby bath tub and full range of baby products for us to use, they even prepared a Phillips steam sanitizer for baby bottles! Receptionist brought us up personally, showed us around the room and all the things that we can use. And the staff are all very friendly, attending to our every needs in the promptest time. Needless to say, the room itself was excellent, view was superb and bed was so soft we fell asleep very easily. They really gave us the feeling of staying in a home away from home. We will definitely recommend this hotel.
Family
10/10
Exceptional
14 Jun 2016
Verified traveler

Hong Kong getaway

Awesome Hotel located in the heart of all the action..very friendly staff make this Hotel a must..We will be back!
Partner
10/10
Exceptional
02 Jun 2016
Saad

Perfect 10 !

From the moment you get to the hotel to the moment you regrettably have to leave, you will be amazed by small things that will make your stay at this hotel and HKG a fabulous stay.
10/10
Exceptional
10 May 2016
Robert

Perfect Perch to Observe Harbour Activities

Wonderful hotel with fabulous harbour views - fantastic room which was very comfy - staff anticipated every need - a real pleasure - possibly better suited for shorter business stays as after 5 days we would have loved a pool, outdoor relaxing space and more in house dinning options ( expect in 5 star) - will definitely be back but 2/3 days max!
Partner
10/10
Exceptional
22 Apr 2016
Mohammed

Great Stay at Upper House

I had a great stay at upper house with smooth check-in in room, friendly staff and cooperative. The room size was excellent with comfort bedding and amenities. The view to the back side was WOW.
Partner
10/10
Exceptional
13 Mar 2016
Norman

A very pleasant experience

The hotel is beautifully appointed with more than ample space in our suite. The hotel is also conveniently located just one metro stop from Tsim Sha Sui and Nathan Road.
The staff are extremely friendly and willing to provide for all of your needs during your stay. I would definitely choose this hotel on any future visit to Hong Kong
Partner
10/10
Exceptional
11 Feb 2016
AlbertJ30

Upper House is simply an \"upper\" stay experience!

Excellent location near Mall and MTR. Very personable staff. Great layout of room and outstanding view of harbor. Our suite (#09) had great view of city and harbor, and gave a spectacular view of firework during Chinese New Year (so we didn't need to go to the Bar Lounge to watch the firework). The restaurant had excellent menu and unique dishes. Truly a very enjoyable stay and experience!
10/10
Exceptional
29 Jan 2016
Christine

Wonderful, personalized service and beautiful faci

Beautiful view from extremely spacious suite--when we arrived, the hotel surprised us with an upgrade. The bathtub even had a wide, direct view of the harbor. Free minibar, nice health club, friendly, very reasonable cost for quality--we also stayed in another top 5-star luxury hotel in Hong Kong, so we had a basis for comparison. Excellent top-floor bar and restaurant. Local, zen flavor with luxury and considerate, personalized, expert service from a staff who showed personal interest. One of our best hotel experiences ever.

Location & surroundings

Upper House Hong Kong
Pacific Place, Queensway, 88, Hong Kong, Hong Kong – China

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Upper House Hong Kong

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