Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

Aruba Surf Resort

Gold Coast - QLD · Australia

20-26 Anne Avenue (Cnr Surf Avenue), 20-26View location

7.8/10Very good525 Reviews
Cleanliness7.8/107.8
Service8.2/108.2
Comfort8.0/108.0
Condition7.6/107.6
Location9.4/109.4
Neighborhood9.0/109.0
Value8.6/108.6
Amenities7.0/107.0
See all ratings
Check availability Pay with crypto or card
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Aruba Surf Resort

Enjoy an array of amenities at Aruba Surf Resort, including an outdoor pool, hot tub, and bicycle rentals. This Broadbeach aparthotel also offers complimentary Wi-Fi, tour/ticket assistance, and barbecue grills. Featured amenities include express check-in/check-out and luggage storage.

A roundtrip airport shuttle is available (surcharge), and self-parking is available onsite (surcharge). Make yourself at home in one of the 30 individually decorated guestrooms, each featuring a kitchenette with a refrigerator and microwave. Relax on your private balcony or patio and enjoy flat-screen cable TV and complimentary Wi-Fi.

Conveniences include a phone, desk, and electric kettle. Aruba Surf Resort is a 5-minute walk from The Star Gold Coast and a 6-minute walk from Pacific Fair Shopping Centre. This aparthotel is 0. 5 miles from the Gold Coast Convention and Exhibition Centre and 2. 4 miles from Cavill Avenue.

The nearest major airport is Coolangatta Airport (OOL), 14. 8 miles away.

Read more about this hotelShow less

With a stay at Aruba Surf Resort in Gold Coast (Broadbeach), you'll be a 5-minute walk from The Star Gold Coast and 6 minutes by foot from Pacific Fair Shopping Centre.

This apartment is 0.5 mi (0.8 km) from Gold Coast Convention and Exhibition Centre and 2.1 mi (3.5 km) from Surfers Paradise Beach. Make yourself at home in one of the 30 individually decorated guestrooms, featuring kitchenettes with refrigerators and microwaves. Rooms have private balconies or patios.

Flat-screen televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Conveniences include phones, as well as desks and electric kettles. Featured amenities include express check-in, express check-out, and luggage storage. A roundtrip airport shuttle is available for a surcharge.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Entertainment
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until 5:00 PM
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

Beach nearby No elevators By ocean Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed

Cleaning and safety

Sanitization
Property uses a professional cleaning service Contactless check-out is available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: AUD 300 per accommodation, per stay
    • Breakage deposit: AUD 300 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 8:00 AM to 10:00 PM.
    • The property is professionally cleaned.
    • Contactless check-out is available.
  • Special Instructions
    The front desk is open during the following times:
    • Monday - Friday: 8:30 AM - 5:00 PM
    If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee of AUD 67.17 (exact amount varies) at check-out. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher, a security system, and window guards
    • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
    • This property is professionally cleaned
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for in-room wireless internet: AUD 15 per stay (rates may vary)
    • Housekeeping is available for an additional fee and varies based on unit size
    • Crib (infant bed) fee: AUD 10 per night
    • Rollaway bed fee: AUD 55 per night
    • Towels fee: AUD 5 per person, per stay (or guests may bring their own)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Chinese (Mandarin)

Nearby attractions

The Oasis 0.4 km / 0.3 mi
The Star Gold Coast 0.4 km / 0.3 mi
Pratten Park 0.4 km / 0.3 mi
Kurrawa Beach 0.5 km / 0.3 mi
Pacific Fair Shopping Centre 0.5 km / 0.3 mi
Dracula's Cabaret 0.6 km / 0.4 mi
Gold Coast Convention and Exhibition Centre 0.8 km / 0.5 mi
Broadbeach Beach 0.9 km / 0.5 mi
Mermaid Beach 0.9 km / 0.6 mi
Broadbeach Bowls Club 1.4 km / 0.9 mi
Putt Putt Golf Mermaid Beach 1.4 km / 0.9 mi
Cascade Gardens 1.7 km / 1.1 mi
Nobby Beach 3 km / 1.8 mi
SkyPoint Observation Deck 3.3 km / 2 mi
Surfers Paradise Beach 3.3 km / 2.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 30
  • hotel
  • Car parkExtra charge
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Secure parking
  • Airport ShuttleExtra charge
  • Bicycle hire service
  • 24-hour securityExtra charge
  • Smoke detector
  • Garden
Show 11 more facilities & services
  • Terrace
  • GymExtra charge
  • Luggage roomExtra charge
  • BBQ facilities
  • Smoking areaExtra charge
  • Hot tubExtra charge
  • Spa treatmentsExtra charge
  • Spa centre
  • Non-smoking establishmentExtra charge
  • Minimum check-in age: 18
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT SUPERIOR QUEEN BEDAPARTMENT • SUPERIOR QUEEN BEDAPT.QN-SU

    Photos are not available for this room type.

    Aruba Surf Resort

    APARTMENT SUPERIOR QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.QN-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN

    Photos are not available for this room type.

    Aruba Surf Resort

    STUDIO QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDROOMRoom • ONE BEDROOMROO.B1

    Photos are not available for this room type.

    Aruba Surf Resort

    Room ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1

    Photos are not available for this room type.

    Aruba Surf Resort

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO STANDARDSTUDIO • STANDARDSTU.ST

    Photos are not available for this room type.

    Aruba Surf Resort

    STUDIO STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT SUPERIOR ONE BEDROOMAPARTMENT • SUPERIOR ONE BEDROOMAPT.B1-SU

    Photos are not available for this room type.

    Aruba Surf Resort

    APARTMENT SUPERIOR ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    SUPERIOR ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • STUDIO DELUXE QUEEN BEDSTUDIO • DELUXE QUEEN BEDSTU.DX-QN

    Photos are not available for this room type.

    Aruba Surf Resort

    STUDIO DELUXE QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    STUDIO
    View / characteristic
    DELUXE QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: STU.DX-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT STANDARDAPARTMENT • STANDARDAPT.ST

    Photos are not available for this room type.

    Aruba Surf Resort

    APARTMENT STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Aruba Surf Resort

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Aruba Surf Resort

7.8
Very good
525 Reviews
Cleanliness
7.8 /10
Service
8.2 /10
Comfort
8.0 /10
Condition
7.6 /10
Location
9.4 /10
Neighborhood
9.0 /10
Value
8.6 /10
Amenities
7.0 /10
100 reviews shown
10/10
Exceptional
10 Jun 2026
Rhod
WS upgraded to a unit in Star Residents, which was very comfortable
Self
8/10
Excellent
21 Mar 2026
mark
Older property but everything you need including washer and drier. Good air con in lounge but only fan in bedroom.
Self
2/10
Poor
17 Feb 2026
Lance
Dirty and poor condition. Not well maintained
Partner
10/10
Exceptional
24 Jan 2026
Stacy
We were able to check in early and Lucky upgraded us to a 1 bedroom self contained unit. It's an older complex but everything was clean, lovely gardens, hot spa and nice pool. Great location only 350m to beach.
10/10
Exceptional
27 Nov 2025
Nina Bettina
Very nice staff
Leisure Self
10/10
Exceptional
24 Nov 2025
Jane
Clean room, friendly helpful staff
Self
10/10
Exceptional
06 Nov 2025
Jake
It was everything I could of asked for it was a perfect stay great people and a great location
10/10
Exceptional
27 Oct 2025
Alex
Was a nice, quiet little surf resort, and I enjoyed my time there.
Leisure Self
8/10
Excellent
20 Oct 2025
Karl
Fantastic everything close by
Leisure Self
10/10
Exceptional
19 Oct 2025
Brian Joseph
Thoroughly enjoyed our stay. Close/walkable to all amenities. Nice accommodation/grounds/pool
Leisure Partner
8/10
Excellent
14 Aug 2025
Karyn
Great location for nearby dining.
Business_and_leisure Partner
6/10
Pleasant
31 May 2025
Hamed

Was nice place
Business Self
8/10
Excellent
22 May 2025
Lynn
Great location.
No lift.
Business Partner
4/10
Poor
26 Apr 2025
ricky
Very dirty room
6/10
Pleasant
21 Jan 2025
William

Handy location

Good location odd not to have sink in kitchen, sorted out tv issue quickly
Self
6/10
Pleasant
28 Oct 2024
Minh Quang

mr

The place a bit unclean carpet is soiled, dirty marks on furniture, not enough cooking utensils, the fox tell is unwatchable or very slow streaming internet.
Partner
10/10
Exceptional
24 Sep 2024
Christian
Great, 4th time I’ve stayed with them which says it all.
Business
6/10
Pleasant
12 Sep 2024
Jodie
The lock to front gate is confusing,late arrival was horrible experience, couldn't unlock the safety bx to get my room key,then had to haul my luggage up 3 flights of stairs, not even tv in bedroom, room very dated and dusty if you moved a piece of furniture..Just found the whole experience a bit annoying.
Business_and_leisure Self
8/10
Excellent
28 Aug 2024
Diane
SAFE AND ALL THINGS ABLE TO WALK TO.
Leisure Partner
2/10
Poor
13 Jul 2024
Peter
Bathroom and kitchen was infested with cockroaches.
Musty smell in room and noisy at night time.
Wouldn’t stay there again.
Business_and_leisure Self
4/10
Poor
24 Jun 2024
JOANNE
cops turned up 4 times in 16 days whilst we were there shower dirty and under bed lolly stuck to carpet and not vacuumed but we just didn't say anything as we don't like to cause friction we just cleaned out shower and cleaned up carpet! we were just sleeping and showering their so wasn't worth the hassle even though we paid good money for it !!!
Leisure Partner
10/10
Exceptional
12 May 2024
Bret
Everything you need. Excellent hosts
10/10
Exceptional
02 May 2024
Bret
Great
2/10
Poor
09 Apr 2024
Matthew
Soon as I arrived in my hotel room it's smelled like poo there was no sink to wash my dishes no washing machine and dryer.
Leisure Self
8/10
Excellent
07 Mar 2024
Shelly
Lovely friendly staff, the room was so clean and the property was so convenient to everything. I would move in if i could.
Leisure Friends
8/10
Excellent
03 Mar 2024
Sue
Shower not very clean, and water temperature changed by itself - sometimes boiling hot !
Overall enjoyed the stay, rooms clean, good views, nice staff :)
Business Self
6/10
Pleasant
20 Feb 2024
Simon
The colour of the pool made the view out the window positively questionable. Looks “Green” and uninviting
Business_and_leisure Self
4/10
Poor
13 Feb 2024
Kylee
Room was extremely old and gross. The carpets were actually horrible with stains everywhere. Will not be staying here again. I honestly excepted the place to be a little nicer for what I paid so I was very disappointed.
Leisure Self
2/10
Poor
20 Jan 2024
Marie-Anne Melissa
Don't waste your money by booking this resort. I don't write bad review but needed to warn people. Holiday got ruin by staying in this place. Mold in bathroom, no aircon just so so bad. Look at review on internet for more info
Leisure Partner
4/10
Poor
03 Jan 2024
Kate
Cockroaches in the room. No milk supplied. It's old and crusty. The shower pressure and water was horrible
8/10
Excellent
01 Dec 2023
David
We had seen some bad reviews about this property, but we booked it because there were very few options for our dates (we hadn't realised we were booking in the middle of Schoolies season till we saw all the schoolies!).

Our apartment was a delight, comfortable and clean, and we loved the ambience of the building and its grounds. Very handy to everything we wanted nearby including cafes, shops and the fabulous Gold Coast tram. We would stay again.

The downside was very poor communications from the management. We emailed before arrival wanting to check on arriving after reception hours (ie, 7pm) but got no response. It was fortunate I phoned, as you need a code to get through the gate and then into a key box, and phoning was the only way we discovered this. They then took two lots of a $A300 bond from my credit card, one the bond they said they would take, the other a second one put through after I emailed them a photo of my credit card and driver's licence, which they asked for in the phone call. I had to ask several times in person at reception and by emails to get that $A600 back which they did, in two separate transactions a couple of days apart. A very odd procedure.

Oh and we couldn't find anything about internet access; there was meant to be a sign of some kind in our apartment. Never mind, I just ran my laptop off my phone hotspot which I often do anyway.

But these issues aside, we really liked the apartment, which was on the ground floor. Very lush area.
Leisure Partner
6/10
Pleasant
05 Nov 2023
Merilyn
The apartment was dated and lacking in the small things like a shelf in the shower to put things on, no spare toilet rolls or hand towels and not enough tea, coffee and milk supplied for 2 people for 4 days. The upside is that it is within walking distance to shops, beach and transport.
Leisure
2/10
Poor
02 Nov 2023
David Thomas
Don’t stay here. Pay extra and stay somewhere decent. The whole place needs a make over and don’t get me started on the condition of the mattress. Old, dirty with springs sticking out everywhere. Really dirty room, the bare minimum of cleaning done. We couldn’t find the tv remote and had the misfortune of pull out the bed to find it. Disgusting to say the least. The carpet on the stairs was filthy, hand rails sticky. Linen and towels the cheapest of quality. The management are making as much money as they can by spending the very least that they have to. 0 out of 10
Leisure Partner
10/10
Exceptional
09 Oct 2023
Gerard
Size of rooms large....bedroom, lounge. Good optioned kitchen .... oven, microwave, dishwasher. Also had washing machine and dryer. No lifts so not good for mobility challenged, however not a problem otherwise. Close to tram line and Pacific Fair. Will stay again.
Business_and_leisure Self
6/10
Pleasant
12 Aug 2023
Janine
It started with reception, intercom broken at entrance,didn't know code had to ring and waited 10 minutes! Shower was mouldy had to ask for it to be cleaned. Wi Fi and Foxtel wasn't up and running until 8th day of a 10th day stay, alerted straight away was told handyman couldn't fix as old unit, but manager fixed it on 8th day, too little too late. Couldn't get discount or go anywhere else as had a policy no refund, we felt trapped. Please do yourself a favour and pay extra to stay at Meriton or Dorsett!

2/10
Poor
02 Aug 2023
Mary
I did not stay at Aruba Surf Resort; they do not respond to communications outside reception hours; I was not provided a key and could not check in. They demanded photo id by email (without explanation) after the refund expiry and left me locked out, unable to contact anyone, looking for alternate accommodation on a weekend afternoon.
Leisure
4/10
Poor
23 May 2023
John
Very average condition
Leisure
2/10
Poor
20 Apr 2023
Anda
The property is run down inside dirty and in need of a good clean.
The room was like living in an ash tray. People smoke on balconies and it wafts straight into the studio. I wish I had stayed somewhere else. Terribly disappointed in the management and their lack of skills in handling an issue. Not good at all.
Business_and_leisure Self
4/10
Poor
14 Mar 2023
Ash
Rooms are old and rundown, good location though
2/10
Poor
13 Mar 2023
Lisa
I booked this unit for myself & my mother who is 66, for a week holiday for her birthday. After walking up 4 flights of stairs she had a fall on the balcony as she walked through the curtains and fell on to the chair and broke it, mind you the chair was old... thankfully she only had a few bruises. The unit was absaloutly disgusting, the washing machine wasn't cleaned at all, had fluff and dirt and mould throughout the unit. The air con didn't work upon arrival, it wasn't stated you had to walk up 4 flights of stairs either. The after hours lady was helpful yet took almost 2 weeks to get a outcome of a refund, which was only givin a credit to stay there again. I have attached photos for a review. I wouldn't recommend staying here!
Business_and_leisure Family
4/10
Poor
27 Nov 2022
Tom
After hours service appalling. Check in very difficult as no intercom to let them know you have arrived. Relied on other guest opening the gae.
4/10
Poor
16 Oct 2022
Scott
Bed was uncomfortable rooms need carpet no hand towels supplied water fountain out the front near bedroom window was left going all night
Leisure Partner
8/10
Excellent
15 Oct 2022
Mark
The property is in a
Great location for everything and the lady at reception when we booked in was very accommodating and friendly

The inside of the apartment is in need of some updating in terms of furniture and equipment provided.

Little things like one roll of toilet paper and one dishwashing tablet provided then your on your own seems a
Bit petty
Leisure Partner
8/10
Excellent
13 Oct 2022
harold
its just what we wanted
Leisure Partner
2/10
Poor
09 Oct 2022
sandra
The room smelt terribly, carpets and curtains were stained and moldy, towels had hair on them and stains, toilet seat had huge cracks full of germs, customer service was shocking. Kids couldnt stop iching themselves all night so we had to leave ASAP in the morning. Definately not a 3 star property as advertised so many OTHER beautiful accommodatation places in broadbeach. Dont waste you money or holiday at this place.
Leisure Family
2/10
Poor
19 Sep 2022
Cindie
I booked this property as I was attending a conference nearby. I was not told about having to check in before 4pm when I booked. After a long day I arrived at my hotel to find we were locked out and nowhere to stay. I rang the \"out of hours\" phone number at least 10 times and left messages and sent multiple emails, STILL have not heard back. AND they kept my money! AVOID THIS RIP OFF HOTEL
Business Family
4/10
Poor
11 Sep 2022
Lynne
Great location
10/10
Exceptional
20 Jul 2022
Alex
Clean rooms, quiet, close to everything, friendly and helpful staff
Business Self
8/10
Excellent
19 Jul 2022
Troy
good
2/10
Poor
06 Jul 2022
Pamela

Give it a miss

The only positive was location. No hot water for morning shower, cockroaches in bathroom & kitchen, no bath mat or hand towel, dirty worn carpets, mouldy dirty curtains. Horrible property, locked up making check in awkward, big sign at the locked front gate saying use the phone on the wall to contact reception - there’s no phone, have to call on your phone. We used nothing in that filthy dump.
Partner
10/10
Exceptional
23 Jun 2022
GiGi
Aruba, Jamaica, oh I wanna take you on a Holiday at Broadbeach! The shopping is the highlight plus there are over 30 restaurants at Broadbeach.
Business_and_leisure Partner
10/10
Exceptional
29 May 2022
Andrew
Great location very roomy
Business Self
8/10
Excellent
15 May 2022
Paul
It just wasn't what I thought it was meant to be
Leisure Self
10/10
Exceptional
07 May 2022
Brian
All ok
Business_and_leisure Self
10/10
Exceptional
02 May 2022
Steven
Well located. Friendly helpful staff.
Leisure Self
2/10
Poor
30 Apr 2022
Verified traveler

Very disappointed

The only positive I can say is the location. Worst customer service I've ever experienced. The apartment was not clean, my impression was that they didn't even clean the room after the last person left. It seems the carpet is has never been cleaned, the walls where dirty, the sofa needs to be replaced, bad smell in the apartment. The apartment was very tired.


The staff in the reception was very rude and the lady in the office yelling at us.

I would not recommend this accommodation!
Friends_and_family Family
2/10
Poor
26 Apr 2022
Michael
The way the place was run, it looked like they were waiting on someone to buy it and build another tower block.
There was limited linen,
No communication there would be no one at reception, even though I was asked to go there the day after I arrived.
The apartment was in need of significant repair.
Leisure Partner
2/10
Poor
18 Apr 2022
Kirsty
Would not recommend this accommodation and will ensure others are warned.
The location was good for our use.
Unfortunately the receptionist was rude, poor communication and negligent in her duty.
No communications mentioned there would not be someone available for check in. We received a text msg referring to out of hours check which we believed did not apply to us as we were checking in during advertised hours. However, on arrival we received a rude phone call demanding my credit card number and would not provide access codes unless given over the phone. Upon arrival receptionist was there and gave us room and gate keys and asked if we needed parking. We advised we did and she directed us to the carpark. No remote was provided nor advice that the gate would be locked after hours and we were unable to exit when needed to meet our booked tour (after travelling from Darwin for the purpose of the event).This meant we had to catch a taxi costing $95 to meet tour. On returning the receptionist was extremely rude and yelling when we questioned the gate being locked and when we pointed out that this was a safety issue as unable to exit. No apology or remorse just a arrogant attitude and dismissed us entirely.
Leisure Friends
2/10
Poor
21 Jan 2022
Zac
Had no one roll of toilet paper and was unclean wouldn’t recommend and not coming back
Business_and_leisure Self
8/10
Excellent
04 Jan 2022
Steven
Nice size room had everything you’d need for a long stay.
Leisure Partner
6/10
Pleasant
29 Dec 2021
Meryl
No blanket for the third person. The footstool/ottoman unsafe. A little small but otherwise quite acceptable
Leisure Family
8/10
Excellent
07 Oct 2021
Antony
Check-in out of hours confusing and unclear; 3rd level room difficult access for older person.
Leisure Self
6/10
Pleasant
10 Jul 2021
Verified traveler
It was unique in the fact that it was not a high rise building. Unfortunately, like many of the older buildings it had lost a bit ots charm.
Leisure Family
8/10
Excellent
07 Jul 2021
Fred
over all, it was ok, a few plumbing problems, requires quite a bit of maintenance, and a few cockroaches running around.
Partner
4/10
Poor
04 Jul 2021
Verified traveler
Great location, good size one bedroom.

Only limited free to air tv stations, Foxtel didn’t work Wi-Fi didn’t work, shower door wouldn’t close .
Pre-authorisation was $100 more than T &C. Office staff were rarely in office.
Leisure Partner
6/10
Pleasant
24 May 2021
Verified traveler
It was in a great position. Property is a bit dated but was pleasant.
Overall enjoyed my break at Aruba Surf.
Leisure Self
10/10
Exceptional
14 May 2021
Verified traveler
Secure parking was nice
8/10
Excellent
03 May 2021
Verified traveler
Close to everything
Leisure Family
4/10
Poor
17 Apr 2021
Verified traveler
Communication was poor, confusion rd deposit bond, was called as I arrived & getting an e-mail as an emergency because I didn’t have enough cash upon my arrival to pay, was told to use my mobile number correctly & was told the one I had given was wrong! I did receive at least 4 calls on the mobile how can my mobile number have been wrong?

The apt was dirty, I showed upon inspection of the room when leaving, dirty oven tray, tissue & more behind the bed on the floor vacuuming has not happened in there for a while, shower air vent covered with fluff, table & balcony floor needing a clean, dust pan & brush covered with hair , this i mentioned to the reception lady twice .

Thank you

Vincent
Leisure Self
2/10
Poor
09 Apr 2021
Verified traveler
After 40 years of global travel, this is by far the worst place I have ever stayed. Dirty, run down and generally disgusting. No lift and 3 floors which is very inconvenient.

The carpets were disgusting, the kitchen was dirty, had to wash all the glasses, plates and bowls before using them. Bathroom had the sink barely hanging on and moved whenever you touched it. The sofa bed is a complete right off, we had to go and buy extra bedding and towels to lie on as the springs were wearing through, it was also covered in sticky food on the one side. Definitely not cleaning to current COVID 19 rules.

PLEASE STAY AWAY DROM THIS PLACE.
Leisure Family
10/10
Exceptional
27 Mar 2021
Verified traveler
Basic but clean and good service. Well located.
Apartment was well equiped with kitchen, laundry, ironing board etc
Business Self
8/10
Excellent
25 Feb 2021
Verified traveler
The property was centrally located to Broadbeach which was good.

Having to carry my suitcase up 6 flights of stairs was not so good.
Business Self
8/10
Excellent
12 Dec 2020
Fitri
The property’s location is nicely situated. The room is quite old, but it is spacious and has a balcony. We had a quite a late check in from last minute booking. But they handled that pretty well.
Leisure Family_with_children
10/10
Exceptional
05 Oct 2020
SammyJ
The room was excellent, air-conditioning and Foxtel, nice balcony to enjoy a drink on. Beds comfy. Staff were excellent and helpful. Pool and spa are a great little area.
Only downside I can think of is the car park, there is not enough parks for the amount of rooms. We often had to park on the street a few streets away which was a little frustrating.
Leisure Partner
2/10
Poor
18 Jun 2020
Rosina
Booked to stay 3 nights.
I left early
Place needs an up date and a good clean
Dirty dishes in the cupboard.
Black hair in the shower.
Crack toilet system and sink
Stove needed a good clean .
Stuff behind the sofa
And it needed to be up dated
I washed the blue blankets before I used them as they were stained.
And the place stunk of cigarettes
Top that off it took5 days to release my deposit
I left on Saturday morning before checking out
Didn't get my $300 dollars till Wednesday night
Leisure Self
8/10
Excellent
04 Apr 2020
Verified traveler
Location is excellent. No elevator can sometimes create a small problem moving heavy cases to third floor.
Pool is good on a very hot day,
Kitchen and bathroom good
Leisure Self
6/10
Pleasant
09 Feb 2020
Verified traveler
The location is excellent.
The tiles around the pool and the entrance are very slippery when wet.
The air conditioning unit in our room was very noisy. Also you cannot sit on the balcony with the air conditioning on.
Our room is in need of updating. The bathroom is tired and the couch has a big split in the seat.
Leisure Partner
8/10
Excellent
08 Feb 2020
Kathleen
We had a very pleasant and comfortable stay for 8 nights. We found the lady on reception friendly and informative. The 1 bedroom apartment had everything we needed and the Washer/Dryer, Foxtel and Speedy Wifi were a bonus. Everything worked well. The gardens are beautiful and well maintained. The Pool & Spa and surrounding area are lovely and clean. The BBQ area is spacious and clean. Liked having a gated secure basement carpark for hire car. Aruba Surf is a peaceful place & we loved sitting out on the balcony listening to the birds chirping. I booked in advance and put in a request for a specific room, the lovely lady was able to give it to me. I'm so grateful it was available! Self-contained apartments suit us, don't have to feel rushed to leave to let cleaners in etc. I was aware to bring own toiletries etc. Can't understand why some people complain about this! We were happy to have a room on ground floor. We are both in our 60's with health issues, so not sure we would have been able to handle more stairs for the higher rooms. Aruba Surf is in an excellent location. If you don't have a car it is so easy to get around. In between 2 shopping centres. The Beach, Tram and Casino within close walking distance. This place is good value and wouldn't hesitate to stay again. Thankyou to the Staff at Aruba Surf! Was sad to leave!
4/10
Poor
02 Feb 2020
Verified traveler
Mould in shower.
Dirty.
Smoke alarm hanging from ceiling.
Good location.
8/10
Excellent
27 Jan 2020
Verified traveler
Excellent location.......5 mins walk to the beach and 5 mins to the town.Staff are very helpful and went out of their way to meet our needs. My wife and I stayed 8 days in a 1 bedroom........while spacious,clean with a nice balcony the rooms are dated and require modernization. Paint was peeling in the bathroom.

Overall got what we paid for so no complaints

Carl Rocha
Leisure Partner
8/10
Excellent
20 Jan 2020
Wayne

Aruba Apartments

A great location very close to South Broadbeach tram stop, Pacific Fair Mall, Oasis mall and a huge well patrolled beach.
Lots of space in the appartment, Good Internet, good TV, great to have laundry facilities including some detergent.
Some signs of age, cracks, broken dishwasher, but most things worked. Could have used some insect spray when I arrived to get rid of a couple of mosquitoes, some of the information may have been out of date.
Nice hosts who were generally helpful and responsive.
Business
4/10
Poor
13 Jan 2020
Tristan

Left wet and tired

Chose to stay here for 1 night as it offered a washing machine and dryer (after a few weeks of traveling). The dryer did not work so we were left with wet clothes. When arriving there was only quarter of a roll of toilet paper and if we wanted more they wanted to charge us. Furthermore the shower was full of black mould and the bed was well and truly past its used by date... I wouldn't recommend staying here!
Partner
6/10
Pleasant
11 Jan 2020
Verified traveler
Location was great however complex very tired
Shower quite noisy and appeared dirty with quite a few Black tufts of hair found in bathroom and bedroom which gave the impression was not cleaned
Toilet roll with 1/4 inch of paper and no spare on arrival
Leisure Partner
6/10
Pleasant
10 Jan 2020
ridda
the property it self was fantastic but the room wasn'y good at all. the floor tiles in the kitchen are cracked. the shower screen is broken and doesn't close properly. no wire screens on either the bedroom window or outside sliding door meant they couldn't be left open on hot nights, ceiling fan in bedroom only had one speed and wasn't located over the bed correctly. room i was rate as poor
Leisure Partner
6/10
Pleasant
03 Jan 2020
Verified traveler
Excellent location with everything close by but property needs updating.
Leisure Family_with_children
8/10
Excellent
11 Dec 2019
Judith
Great location with easy walk to beach, cafes, restaurants and Pacific Fair.
Partner
10/10
Exceptional
02 Dec 2019
Verified traveler
Close to beaches, shopping centres and restaurants
Friends_and_family Partner
10/10
Exceptional
29 Nov 2019
Verified traveler
Great location added bonus the laundry, great value
Friends_and_family Family_with_children
6/10
Pleasant
27 Nov 2019
Verified traveler
Was very central to pacific fair, Dracula's and main motor ways to other places. Was a block off the main road so you don't get the noise and or dust and the pool and spa are great. Deacon at check out is very helpful. Thought i had free internet as was on their website but you have to pay for that. Also have to pay a bond up front when you check in. Has air con and ceiling fans so is good if you don't like the heat and the balcony was nice too.
Leisure Friends
4/10
Poor
19 Nov 2019
Verified traveler
The room smelt bad. Generally felt unclean and grubby. Visibly dirty on the fridge door. He bed was uncomfortable and pillows very flat. They only have us one roll of toilet paper for four days and had to ring to get more. There were three of us guests and only two towels, when I asked for another towel they said there would be a charge for it. You have to clean the place when you leave and remove all the recycling and rubbish yourself. There are signs in the room saying you will be fined if not. Just felt generally uncomfortable in the room. The pool also is way smaller that the picture assumes.
Leisure Family_with_children
6/10
Pleasant
28 Oct 2019
Verified traveler

Elderly Couple

On arrival our room had to be swapped due to a tap leaking into a bathroom cabinet. When the room was swapped we were given a room on the 4th Floor, with no lifts this made the access difficult for 2 over 80 year olds. On departure we had to wait over 20 minutes for someone to check the room which I can guarantee was cleaner when we left.
Partner
8/10
Excellent
06 Oct 2019
Wladyslaw

Nice place to stay.

Nice place, close to beach and shops. Our second visit to that place.
Partner
6/10
Pleasant
02 Oct 2019
Verified traveler
A great location, not great communication or helpfulness from staff
Leisure Friends
8/10
Excellent
13 Sep 2019
Michael
i enjoyed the stay. everything was fine, the shower pressure and temp needs looking at. the picture of the pool is different to the pool at aruba
Leisure Self
4/10
Poor
21 Aug 2019
Verified traveler
Very basic room 22. No light in bedroom for the two weeks we were there. Manager said owner was not prepared to pay for electrician. No dishwasher liquid supplied at all. Property walls and doors in much need of attention. Heated swimming pool NOT heated no one seen using pool in the two weeks we were there . I tried pool once but it was cold. Another resident said it had been like this for the 6 weeks he was there. Kitchen equipment needs updating. Not a very happy stay. Will not be returning.
Family
8/10
Excellent
21 Aug 2019
Verified traveler
I didn't like the stairs to 35B and the bed was a bit harder than I like as well as hard wired sides which make it uncomfortable to sit on and to get in and out of bed.
Friends_and_family Family
8/10
Excellent
11 Aug 2019
Verified traveler
It was close to all the shops. Anything I wanted was in walking distance
Business Self
8/10
Excellent
04 Aug 2019
Melissa

Very lovely

Great place great location only one thing run out of toilet paper no one on office to replace had to by toilet paper
8/10
Excellent
30 Jul 2019
Verified traveler
Like the property's location to the beach, quiet and room was clean and tidy.

Staff were nice, didn't say much.
Business_and_leisure Self
8/10
Excellent
12 Jul 2019
M
The location was great.. but it would have been better with a lower floor as there was no elevator and we had to drag the suitcases up several floors.

the bathroom shower was very basic - not even a soap holder. thus not very comfortable to shower there.. it does not cost much to provide this basic amenity
Leisure Partner

Location & surroundings

Aruba Surf Resort
20-26 Anne Avenue (Cnr Surf Avenue), 20-26, Broadbeach, Australia

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

Aruba Surf Resort

85 hotel photos