Name: Herods Tel Aviv By The Beach
Address: Hayarkon St, 155, Tel Aviv, 63453, IL

6/10

Pleasant

12 Jul 2026

Alan

Breakfast was great. Had some issues with our room that were never addressed. Location was terrific for the family.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Keren

The hotel was in a great location with a beautiful ocean view. The rooms were clean, and the staff was amazing. I really enjoyed my stay and would definitely recommend it.

Self

6/10

Pleasant

18 Jun 2026

Ariel

I chose this hotel from their reviews on Expedia. I didn't really like this hotel , it's pretty old. I don't believe I will come back.

Partner

10/10

Exceptional

09 Jan 2026

Linda

Staff amenities

2/10

Poor

02 Jan 2026

justin

Do not believe the pictures this hotel is falling apart. I have pictures to prove how the gym looks totally different and there is no sauna for guests. Just be wary of them lying over the phone and everything is outdated.

4/10

Poor

17 Aug 2025

Arielle

The bathroom was very dirty and stuffy. The vent was filled with dust that fell on me in the bath. There was absolutely no light in the room.

Leisure Family

2/10

Poor

13 Aug 2025

Zinaida

PLEASE improve! It’s a shame that we had a terrible experience at the hotel. We were greeted by a very unpleasant staff, the rooms are so outdated and have unpleasant smell all over the hotel hallways. Breakfast was great but place was overcrowded. Very disappointed. If you want to enjoy, book another hotel

Leisure Family

10/10

Exceptional

06 May 2025

Isack

Great location, great staff. Very clean. I’ve stayed here many time

10/10

Exceptional

22 Jan 2025

Abraham

Wonderful stay

Wonderful customer service
Front desk people were so friendly and accommodating
They gave me a free upgraded room and when I told them I was there to volunteer to treat soldiers with trauma, they gave me a free dinner! And when I had a minor problem with the room (no heat, stick door to the balcony), engineering was there in 5 minutes. Everyone was SO nice, which was surprising since they were all Israelis!

Self

8/10

Excellent

18 Sep 2024

Jacques

The main problem, NO PARKING

Leisure Family

2/10

Poor

22 Jul 2024

Nechama

This is not a 5 star hotel

We booked this trip with very high expectations. We hardly go away as a couple so wanted a place where we would feel pampered so we picked this place as we saw it has amenities like a spa and sauna.. after paying an exorbitant amount of money for a 5 star hotel we were highly disappointed. Rooms totally outdated, peeling and unkept. Broken doors, cracked walls. Spa is closed (not indicated anywhere on the site) ripped beds and curtains. This is not a 5 star location and not what I paid for. Food is good but had to pay extra for breakfast, dinner we got as compensation.

Partner

8/10

Excellent

21 Jul 2024

Yonatan

Dorit. U r the best..

10/10

Exceptional

11 Oct 2023

Susan

The staff at this hotel is amazing! We were guests while TelAviv was being shelled!! They made sure we were in safe shelter and did a great job of staying calm. The hotel and all the staff were absolutely amazing. Professional, helpful, organized, and outpouring of compassion.

Leisure Family

6/10

Pleasant

26 Aug 2023

Edna

Someone had a key that opened my room. The management fixed it, but it reduced my sense of safety.

This is not a 4 star hotel! Furniture is old. Elevator feels claustrophobic since it is so small.

Leisure Friends

4/10

Poor

17 Aug 2023

alan

Great location

great location, but old rundown hotel.

Business

8/10

Excellent

10 Aug 2023

Diana

First time to visit Israel

Nice location on the Tel Aviv Promenade with easy access to the beach. Good buffet breakfast. Pool decent but small and crowded. Location ideal for walking downtown to shop or eat.

Partner

10/10

Exceptional

13 Jul 2023

Ran

Employees

I liked the employees. Every one was competent. The place was nice. The Buffet was great of course. I liked the salty pool.

Good people.

Partner

6/10

Pleasant

22 Jun 2023

alan

GOOD LOCATION BUT THAT IS IT

Great location with big balcony's ocean view.

Hotel is worn and need a desperate facelift.

Killed 3 bugs in Bathroom

Self

6/10

Pleasant

05 Jun 2023

Nahid

The hotel needs renovation. It has a perfect location on the beach but could look much nicer. The staff is friendly. What I am upset is that after paying in full and I left the hotel, they charged me more money on my credit card which they later said it was mistake and I am still waiting for refund!

Leisure Friends

10/10

Exceptional

03 Jun 2023

deborah

staff very friendly and helpful
breakfast excellent

8/10

Excellent

22 May 2023

Asher

Great location, sea and marina view, excellent breakfast. One drawback, reception people and concierge quite unfriendly.

Partner

8/10

Excellent

28 Apr 2023

Igor

This place is an old hotel and sure it’s required a touch to refresh/renovate the rooms, balconies and bathrooms. I would say the most renovations need to the balconies. Still it has its own charm and once you feel it you’ll fall in love with this place. The bed and pillows were amazing, it was the most comfortable sleep. I really enjoyed breakfasts, and once I’ve tired supper - I was a happy camper. Pool and gym a really deserve to be checked. Promenade in a minute proximity. Restaurants are in a walking distance. Depends on your pace, it’s 45-50 minute of pleasant stroll to Jaffa port to the left and 20-25 minutes to Tel Aviv port. Staff are really friendly and helpful. Will stay there again!

Leisure Self

10/10

Exceptional

22 Apr 2023

Terry

Beach, beach, beach and walking area by the beach.

Leisure Partner

4/10

Poor

20 Mar 2023

milka

Very noisy, dirty stuff not cooperate

Leisure Self

6/10

Pleasant

18 Mar 2023

Kari

noisy hotel.

Business Self

2/10

Poor

06 Mar 2023

Anna

We checked in, to find the roon smelled, was dirty and the toilet was clogged, and there was no air conditioning We contacted the front desk and they said they would send someone up. We waited and called repeatedly for four hours before finally leaving/cancelling.

Business_and_leisure Family_with_children

4/10

Poor

15 Feb 2023

Paul

The property is old and it shows. The wrong was slowly falling apart even for being an upgraded one. The Wi-Fi didn’t work in most of the room and was extremely slow when trying to call family. I would recommend going to somewhere else down the street

Leisure Self

10/10

Exceptional

02 Jan 2023

Barry

Everyone went out of their way to make it a wonderful stay at the hotel.

Friends_and_family Family

10/10

Exceptional

25 Nov 2022

ERIC

Great place to set your feet. Beach front was amazing and staff were friendly.

Leisure

6/10

Pleasant

21 Sep 2022

Deborah

I stayed here in 2019 and I had a much different experience. This time the room was small and dirty. The front desk was rude and preoccupied when checking me in.

Leisure Partner

2/10

Poor

12 Jul 2022

brian

Horrible

The service was horrible, no parking, upgrade to ocean front abs didn't get it, many maintenence requests ignored

Partner

8/10

Excellent

01 May 2022

shely

perfect location nice hotel a little bit dirty

Friends_and_family Friends

6/10

Pleasant

22 Apr 2022

Verified traveler

Check in staff was rude. Was assigned a room that was far from the sea view and they wouldnt move me even after a request. Asked for late check-out as silver member but was flatly refused and rudely. The furnishings in the room are old. Carpet was stained and hallway smelled.

Business

2/10

Poor

30 Mar 2022

Verified traveler

VERY POOR

Upon arrival the lobby looks very nice and inviting. Then you go upstairs to your room and it's a \"bait and switch\".
Things are outdated. The balcony door to my room was broken, it was VERY obvious and nobody made an effort to fix it. The carpets are not clean in the hallways.

Business

6/10

Pleasant

30 Mar 2022

Harjit S.

There was poor maintenance. Peeling paint, rusted hinges in bathroom, cockroaches, leaking toilet. Maintenance person came to fix toilet but it still kept leaking and making periodical flushing noise all night(s).
I have pictures, if you need to share them.

Leisure Family

10/10

Exceptional

22 Mar 2022

Judd

Perfect Location, great value for money compared to other hotels close by. Would certainly stay here next time.

Business Self

8/10

Excellent

18 Mar 2022

Verified traveler

Herods Hotel

If you are looking for a comfortable, mid-range hotel, with easy access to the beach and surrounds, this is ideal. It has an old school feel which suits that generation well, but would be good for budgeting families as well. It is faded in parts; but the staff are good.

Business

6/10

Pleasant

21 Feb 2022

alan

Herods Tel Aviv just ok

Nice hotel but desperately needs renovation

Great staff very helpful

Great location

Room had scratched up Furniture half of the lighting in the room was broken and balcony was covered in rust and bird poop

Self

4/10

Poor

22 Jan 2022

maayan

Hotel location is great!
Very old hotel, I couldn’t lock the balcony door and wind was noisy I had to change room.
When I checked out I found out the price I got in Expedia wasn’t the final and the hotel charge me separately extra $55 for taxes and email me receipt separately which was wired for me because I meant the deal with Expedia and not with the hotel directly.

Business_and_leisure Self

8/10

Excellent

19 Jan 2022

Daniel

The hotel is a bit old like 60s style but it’s cool and perfect for Tel Aviv good service great location parking is expensive 180 per night but after all I lobe Herods hotels

Leisure Self

6/10

Pleasant

21 Nov 2021

Sergey

Disappointed

There is no parking lots, i paid arround 120USD for 2 days parking near the hotel. I booked this hotel because i saw in description that it has parking.

Friends_and_family Family

10/10

Exceptional

10 Nov 2021

Maly

As I walk to the facility I wasn’t so happy with the service BUT
With the help of one of the best manager SHAOOL I have the best service and excellent feeling with the help of sweets helper
Mr Yoosoff floor assistant and NIR and front lobby
This beautiful people change my mind to come back and recommend to the rest of my family and friends

Business_and_leisure Self

4/10

Poor

21 Oct 2021

Yosef

Disappointing

Dirty place, we even saw a rat running in the lobby, expensive parking, loud noise from other guests in the middle of the night

Partner

2/10

Poor

10 Oct 2021

Michael

Outdated and unclean .

Leisure Self

10/10

Exceptional

01 Sep 2021

Shira

The property is beautiful and is situated right on the beach in tel Aviv. The breakfast was gourmet amd divine and the service was amazing! I parked on site which was supposed to cost but the hotel gave it to me complimentary upon checkout. All my needs were met. The hotel management really care for their clients. I will definitely be back!

6/10

Pleasant

30 Aug 2021

Neil

Main problem an alarm going off all night which kept us awake and ruined our stay

Friends_and_family Family

2/10

Poor

27 Aug 2021

Inbal

Never Again

horrible hotel, outdated, old, disgusting, wifi never works in the room, people spit on the breakfast buffet, I will never ever stay in this establishment

Partner

6/10

Pleasant

17 Aug 2021

Miriam

Well located hotel.

Well located hotel with nice breakfast.
There was no room for us to sit by the pool so we went to the beach.
Also when we checked out they don’t have anywhere safe for us to store our luggage!

Friends_and_family Friends

6/10

Pleasant

15 Aug 2021

Anat

שירות מעולה, אוכל טוב, אבל אין חנייה וקיבלנו דוח על חנייה ליד המלון. והבריכה מאוד קטנה והיא של מי ים

Friends_and_family Family

2/10

Poor

17 Jul 2021

Rene

No one mentioned that the hotel under renovation was a noise of works and full of dust. The rooms were not clean hairs in the sink of other guests was shocking, the window is not soundproofed did not sleep all night from the noise outside and in addition guests who turned on a loud speaker from the balcony we could not sleep at all .. vacation was not and rest!

Partner

4/10

Poor

17 Jul 2021

Ayelet

A waste of your money

No parking, under construction so they made a terrible noise from 9 to 17. Of xourse front deak did not mention it in the check in. Tried to call front deak for several times for minutes and minutes.no one bother to answer. MINI BAR empty. Terrible service. SPA charged my cc for reservation, then called to say there is not appointments available, and thaf I will get my money back in two weeks. Will not come back. Nor to the spa.

Partner

4/10

Poor

07 Jul 2021

Michael

Very neglected hotel

Friends_and_family Family

6/10

Pleasant

28 Jun 2021

Zvi

Overpriced

The hotel does not have the capacity to attend the number of guests, not elevators or personal
The parking issue even when paid takes a lot of time
Rooms aren’t made well and not all days
Poor return for a 300usd a night

Self

8/10

Excellent

28 Jun 2021

Verified traveler

I liked the saltwater pool.
I didn't like that they closed the pool 15 minutes early. The trash in my bathroom was not emptied, the used soap from the previous people who were in my room was still in the shower.

Leisure Partner

4/10

Poor

26 Jun 2021

Verified traveler

The hotel is clearly understaffed. Impossible to get an answer to an outside call, inadequate coffee service at breakfast and so on

Self

2/10

Poor

15 Jun 2021

Verified traveler

We had reserved and paid for a deluxe room with two beds and a full sized pull out sofa. The room we were given had two twin beds and no sofa. The hotel staff said it was Expedia's fault and there was nothing the hotel could do about it and they had no other rooms.

In addition to us paying top dollar for a room we did not get, we asked for an extra blanket that was never brought to us. There was only 1 towel in the room - we asked for more but they were never delivered.

The staff was rude, unhelpful and really didn't care if we were happy or not.

We have stayed wat Herods many times but never again!

Leisure Family

8/10

Excellent

26 May 2021

Verified traveler

Very nice staff, great location, love the pool but it closes early (6pm) and so does the access to the beach.

Room needs to be renovated but overall ok ad great view. Elevators are slow and busy.
Breakfast is really good (although inconsistent- some days had more selection and free bubbles and some did not, and had long lines).

I will stay again.

Leisure Partner

10/10

Exceptional

15 May 2021

Nikklaj

Ok

Good

Business

10/10

Exceptional

17 Apr 2021

Maor

חוויה מושלמת, מלון מפנק

Partner

2/10

Poor

06 Mar 2021

Verified traveler

Horrible attitude of staff, the room wasnt clean, I paid more for an ocean view room and I got a room like a wear house. Terrible experience at the Herods. Very disappointing.

Leisure Friends

2/10

Poor

29 Nov 2020

Verified traveler

BEWARE!!! Read carefully before booking this place

I hope I can capture everything with 1500 ch.
I checked in to the hotel at around 9pm. Check in clerk OBNOXIOUS from the get go I was able to tell that they wanted more money for my stay. So it started with “are you an Israeli citizen” and unfortunately I did not have the blue slip they give you at the airport. 17% added. Next: I see you have someone with you the room is only for one person it’s more money for an additional guest. I show her that the when making the reservation even if you put 2 people the price is the same. She calls the manager and of course that doesn’t matter. I asked for a parking spot as it shows as part of the hotel accommodations. Sorry there are no more parking spots you will have to figure out parking on your own I asked if it is ok to leave by the hotel entrance so I can take my stuff up and settle in to my room. I asked for non smoking room the room and entire floor reeked of smoke. I went back down downstairs to complain about the smoke I noticed my car was gone!! With such a pleasant face I was told my car was towed and that it would cost 475 shek plus 250 to have it released. I went back upstairs to try and pinch myself to understand if this is really happening. To top it off I figured I’d go to sleep and deal with the car in the morning I turned on the AC and hot air was coming out I called the front desk they said there might be a technical issue and that they would send someone to have a look. No one came!! Shower head did not work as well

Partner

10/10

Exceptional

23 May 2020

Verified traveler

On the beach, great location, nice lobby, nice view from the room

Leisure Partner

8/10

Excellent

15 Mar 2020

DAVID

Outdated hotel, poor reception, parking problem

Business

10/10

Exceptional

14 Mar 2020

Matan

Overall

The receptionist,azzam,was amazing..
The tub was very small and clearly was out of date.

Partner

10/10

Exceptional

08 Feb 2020

Sheldon

Great location, walking 30, to Yafa and a very good restaurant Manda Ray, best in Tel Aviv

Leisure Family_with_children

10/10

Exceptional

23 Jan 2020

Josh

this is in the Tel Aviv on the water beautiful view love the porch grate food and good service will for sure go back

Leisure Self

10/10

Exceptional

05 Dec 2019

Eric

We liked the hotel services and condition, staff services , location with the sea view and great breakfast.

Friends_and_family Family

8/10

Excellent

20 Oct 2019

Mali

The staff were very nice. Great service overall..
If you have a stroller you don't have access to the board walk and the beach from the hotel directly ... You need to go out and do a small circle ..
Parking space is small so everyone park in the nearby parking but again no direct excess with a stroller so or 10 min circle or up on the stairs and not by a few steps ... This place need to have better exits for wheel chairs and strollers!. Other then that my stay was beautiful !!!!!

Leisure Family

4/10

Poor

04 Sep 2019

Verified traveler

The location is great if you're looking for a beach holiday, however, the hotel itself is rundown and in dire need of refurbishment. There are cracks in the walls, broken tiles, exposed bits of piping and electrical work and the hallways and elevators are dingy at best. I wanted to cry when I first checked into my room, but the lovely breakfast buffet and the proximity to the beach *marginally* made up for a 3-star room at best.

Business_and_leisure Friends

4/10

Poor

23 Aug 2019

Dror

There are there are in a very bad condition and the service are bad

Business Family

4/10

Poor

31 Jul 2019

Verified traveler

The rooms are a bit rundown and could use some updating. The elevators were very slow and almost always full, meaning I had to wait for a long time or take the stairs. I could have gotten over that if there had been good service. The staff working at the front desk and in the bar always seemed annoyed when “helping” me. I don’t think I saw them smile or offer a greeting once. When I went into the spa I was even acknowledged for several minutes while the two staff members were busy looking at their computer - didn’t even look up to say they would help me in a minute. I eventually left without speaking to anyone. I would pay a little extra to stay somewhere nicer, or be sure to ask for a room on a low floor!

Leisure Self

2/10

Poor

09 Jul 2019

Verified traveler

The place Was not clean. Very dirty. The staff said that this is their style.

Leisure Family_with_children

8/10

Excellent

24 Mar 2019

Verified traveler

Staff was eager to please. No saucers for tea cups. Would be nice to have cotton balls for makeup removal. Carpet in hallway in need of cleaning.

Leisure

10/10

Exceptional

22 Mar 2019

moriel

Good

Very good

Partner

6/10

Pleasant

18 Feb 2019

Anthony

Good service but hotel meets u grading

Swimming pool not in use as winter but looked very tatty and unpleasant
Room slightly small
Our room looked out over the side and was not very pleasant

Partner

8/10

Excellent

16 Jan 2019

Verified traveler

Old dated hotel but clean .Very good breackfast. Expensive for that they offer

10/10

Exceptional

27 Dec 2018

Deborah

traveling as single solo woman before meeting my tour group. location location! perfect. delish Israeli breakfasts amazing views

10/10

Exceptional

30 Aug 2018

Verified traveler

Nice hotel close to the beach nice views very good food

10/10

Exceptional

19 Jul 2018

Chris

This was my first time in Israel. First, the hotel is well known. So when you are in a taxi or asking directions, most everyone knew exactly what we were talking about when we said Harods. The hotel is very modern. The lobby area was also cool with AC, which is amazing when it’s 98 and humid. All of the staff we dealt with were always smiling and willing to help us with questions. The room was great too. My worry is always the bed and the pillows. The beds were very good quality, they didn’t creek or have bad springs. They were very soft. The pillows were perfect too. I’ve been to some places around the world where it felt like I was laying on cement with a phone book for a pillow. Heroes was amazing. My only issue was with the restaurant. We had breakfast included with our room. That is highly recommended! It is sooo good! A few nights though we were so tired from touring that we wanted to just eat at the hotel and go to bed. For the dinner since it wasn’t included in our room, it was 280 NIS per person. That’s about $70 USD. That’s insane! The breakfast selection was massive though. They had the usual, fruits, cereal, cheeses. They also had scrambled eggs, a chef making omelettes to order. They had pastas, pizzas, a selection of hummus, pastries. It was so good!

10/10

Exceptional

30 May 2018

Nancy

Excellent hotel. Very good service especially for large hotel in Israel. Very good breakfast.

Partner

4/10

Poor

27 May 2018

yossi

needs upgrade badly very old looking and worried celling so low

8/10

Excellent

24 Apr 2018

Verified traveler

Lovely hotel by the beach with great views and food. Good location for shops, restaurants and transport.

10/10

Exceptional

17 Apr 2018

Verified traveler

Very good hotel, location to sea, shopping, transport, lovely rooms, facilities and dining

2/10

Poor

05 Apr 2018

AC

Bad Experience

crowded, noisy, old. came for 20 hours, charged for 48 hours of parking! lousy and deceitful

6/10

Pleasant

03 Apr 2018

Herbert

Rooms badly need renovation

This hotel is in a word SHABBY.

Partner

6/10

Pleasant

19 Feb 2018

Christopher

Although the hotel lobby is in excellent condition, the rooms have seen better days. For $225 USD a night, I expected more than just a good location. Mold in the bathroom and the shower was poorly constructed (water would get everywhere when you took a shower). In retrospect, I should have stayed across the street at the Leonardo Art for $70 USD less (same ownership). Pretty much the same hotels, minus the ocean view. WIFI was terrible. However, the breakfast was good and the staff provided excellent customer service.

10/10

Exceptional

09 Feb 2018

Manix

Nice hotel on the beach by the marina

Very pleasant stay; very comfortable spacious room with large TV tea coffee and mini bar; loved the Shook ha Carmel Market loads of souvenir stalls jewellery clothes shoes food...

10/10

Exceptional

16 Jan 2018

lilly

Excellent location, excellent services & hygine,

We have stayed many times in this hotel but this time we noticed a great improvement in terms of services, staff politeness ,cleanliness.
The breakfast in this hotel is one of the best in Tel Aviv and it is a great place for families to get together.
We highly recommend Herods

10/10

Exceptional

08 Jan 2018

yisroel

Great location hotel

Great hotel and location

Partner

10/10

Exceptional

06 Jan 2018

Verified traveler

Amazing. Stay here!

Unbelievably excellent service, room, location and staff. Can’t recommend it highly enough. I can’t fault any part of it. Stay here!

8/10

Excellent

02 Nov 2017

Eugene

A Senior Man's View

the stay was great but I will not be able to stay with you next year! We enjoy going to the beach and had to go to the Crown Plaza and Renassance hotels to get out! I don't undwestand why you don't have a door out to the beach area. Your staff were all very polite.

Family

8/10

Excellent

24 Oct 2017

william

Only disappointment was pool closed they said it wasn't the season however nearby hotels pools were open

Family

2/10

Poor

06 Aug 2017

Verified traveler

Dirty hotel dirty rooms\ndirty furniture at loby

Dirty rooms dirty lobby swimming pool not clean lobby not clean

10/10

Exceptional

14 Jul 2017

Paul

Bad reviews are unfair

After I booked I read a number of bad reviews and panicked a bit. As soon as I arrived I realised the bad reviews were completely unfair.
The staff were amazing - nothing was too much trouble.
The breakfast was amazing.
The rooms were clean and well maintained. The pool area isn't well laid out but a clean outdoor poor that's a stone throw from the beach was gold for young kids.

Family

2/10

Poor

11 Jul 2017

Verified traveler

Visitor Beware

Just came off a very disappointing weekend at Herod's. As others have noted, the rooms are in terrible shape, especially on the lower floors. The pool area is way too small for the number of guests that the hotel holds so finding chairs is almost impossible if the hotel is full. While some staff members were very nice, the hotel is very poorly run and communication between staff is terrible. We had to argue that breakfast was included in our reservation and after a half hour argument, we gave up and paid. At checkout they realized that we were right and refunded it. They also messed up our dinner reservation at the hotel. Finally, after paying through Hotels.com, they tried to charge us again for the room until someone more senior at checkout (after 15 minute argument) came around and saw that we were right. It is not just the facilities that need an upgrade. It is management.....

Family

6/10

Pleasant

11 Jul 2017

Jennifer

Herods is close to the beach BUT

Yes the location is great, all hotels on the Hayarkon block are prime locations. However, specifically Herods, at the compromise of cleanliness. Our bathroom smelled and the hotel as a whole was not clean. We stayed there 10 nights and regretted it right away. As it's pricey, I wouldn't recommend it. I'm sure you can find something better for the same cost.

2/10

Poor

03 Jul 2017

Ruben

will never stay at this hotel again

we got the room that was just painted, called front desk, spoke to Saeed and he promissed to do it, and juat simply ignored it. checked in at 8pm, later at night when we came back from the event, spoke to Sandra, have lady, who really wanted to help us, but we didn't want to pack at midnight and change the room. asked for a later check out, was told should not be an issue and we should come in the morning to ask for this exception. When we came, this guy Saeed again gave us an attitude. note to the management, this guy will help you loose more of your future customers. I also own a big company and my receptionist is the face of my company.

4/10

Poor

11 Jun 2017

James

Somewhat shabby place. Good location. Breakfast was charged to me without telling me there was any kind of charge for it.

Family

8/10

Excellent

22 May 2017

Sonia

It was ok. Front desk the first night not to helpful . The people that works at night at the front desk at. Igor time are not nice

2/10

Poor

11 May 2017

susan

The hotel smelled. The pool water smelled like sulfur. I couldn't stay in it as it's a trigger for my asthma. Every day we asked for an extra bar of soap. One for the showe and a separate one for the sink. We never received one. The breakfast was horrible inedible the coffee was lousy. And it cost a fortune. When we left the restaurant our first morning of eating there I told the seating staff how terrible it was. It actually made my husband and I ill for hours. When we went back to the hotel later that day after walking around the city we told a desk person how disappointed we were in the breakfast and she appologized and told us to go eat in the business lounge instead , which we never did, but was gracious now it's time to check out and they charged us 60.09 for the breakfast. I was furious and told them I complained how terrible it was to two separate people and they told me I should have asked for a refund. In the states if you complain about food , the owners or wait staff bend over backwards to make things right. They offer, in the states to fix the issue. Here at heroes they said it was my fault for not asking for a refund. Trrribke business. I would never return