Name: Garner Hotel Frankfurt - Palmengarten
Address: Sophienstrasse. Bockenheim, 40, Frankfurt Am Main, 60487, DE

10/10

Exceptional

19 Jul 2026

Susanne

Primary benefit was quiet ,friendly, inexpensive, not far from restaurants, good room, window we could open a bit for fresh air. Very helpful and friendly front desk.

10/10

Exceptional

18 Jul 2026

Margaret Patricia

Very nice hotel in a residential area of Frankfurt with easy access to public transport trams are outside also underground relatively close to the city and airport.

Staff were friendly and helpful. We didn't take breakfast as we joined our niece who lived nearby but it was a good option.

Partner

10/10

Exceptional

21 May 2026

Joy

Convenient to walk to train station clean grocery store nearby.

Friends

8/10

Excellent

18 May 2026

Duomin

Zahnpasta, Zahnbürste und ähnliche Artikel sollten automatisch im Zimmer bereitgestellt werden, anstatt dass die Gäste lange suchen, feststellen, dass sie nicht vorhanden sind, und sie dann an der Rezeption anfordern müssen.

Self

10/10

Exceptional

18 May 2026

Joy

Great property-loved the area. We had to move to room next door because of plugged shower. Staff at desk very nice and helpful.

Friends

4/10

Poor

16 May 2026

Myriam

Check-in is very very slow. Breakfast price apparently depends on the day.
The hotel itself is quite good and clean.
The breakfast is quite basic but okay.

Business

4/10

Poor

10 Feb 2026

Elizabeth

The room was so noisy that we couldn't sleep at all the first night and we had to work the next day. We requested to be moved and they moved us to the 6th floor which was better but it was not graciously given to us. The room was also so hot and we could not turn off the heat. We couldn't open the window because of the noise and the room was overly hot. There are no phones in the rooms so if you have an issue you must go downstairs to the front desk which s a total pain. We also did not like that out of 3 nights 4 days, we only got clean room and towels twice!!!
The breakfast was decent but we missed it because we did not sleep and ended up sleeping past it.
I would not recommend this hotel.

Business

6/10

Pleasant

17 Jan 2026

mark

Decent room, a little dark and no tea/coffee or bottled water. Couldn’t check in 30 mins early.

It was ok and decent value for the amount I paid with shops you need within 5 mins walk away

Business Self

10/10

Exceptional

23 Dec 2025

joseph

Excellent hotel, very nice room, nice breakfast every morning. Great location, only 1 1/2 blocks from the U Train into the center of the City. The hotel staff was very friendly and helpful. One night we had a problem with the TV, and the hotel manager came up to the room to fix it. This was the best hotel we stayed in our German trip

Business_and_leisure

10/10

Exceptional

08 Dec 2025

RAHAT

Service and breakfast was awesome

10/10

Exceptional

03 Oct 2025

Elaine

Clean

Na

Partner

8/10

Excellent

01 Aug 2026

Judith

Rent og greit rom med

8/10

Excellent

27 Jul 2026

Leslie

Nuestra estancia fue por 11 noches. Es un hotel que tiene mucho potencial y los dueños quizás deberían estar más atentos a los detalles.
La ubicación nos pareció muy buena, porque teníamos que trasladarnos a diferentes partes de Frankfurt. Hay dos súper mercados muy cerca de ahí.
Las habitaciones son amplias y se aprecia que el hotel constantemente es renovado.
El precio bastante accesible.
El personal atento.
El hotel tiene que poner una gran atención a la limpieza. Tuvimos que pedir que aspirar en varias ocasiones. Jamás lo hicieron por debajo de la cama, había una gran acumulación de polvo por debajo de la cama de meses. Eso me daba alergia. Se lo solicitamos a diferente personal del mostrador y también a la persona encargada de el aspirado. Todos nos decían que mandarían a hacerlo, pero jamás sucedió.

También había un desajuste en la regadera que hacía incómodo bañarse. Lo arreglaron el día antes de que dejamos el hotel. Teníamos que pedir que dejaran las toallas completas porque solían olvidar dejarlas. Hay toallas rotas y viejas
También deberían revisar la duración de la estancia de los huéspedes porque el jabón y el shampoo no es lo mismo para dos días que para 12 días. Tuvimos que pedir que lo rellenaran en 3 ocaciones.
Viajo mucho. he podido estar en cadenas de lujo y cadenas hoteleras más sencillas y los detalles son importantes. Se ve el empeño y cuidados de los dueños, pero el personal de limpieza baja su calidad. Solo es poner atención a los detalles.

8/10

Excellent

26 Jul 2026

Dirk

Die Buchung über EXPEDIA war im Hotel nicht bekannt. Der etwas unwilliger Mann an der Rezeption hat es dann aber irgendwie geschafft, meine Buchung zu finden.

10/10

Exceptional

11 Jul 2026

Peter

Alles toll, leckeres Frühstück, alles sauber. Einziger Nachteil, es gibt nur 5 eigene Parkplätze bei 40 Zimmern. Das sollte man vorher wissen, wenn man spät anreist

Friends_and_family Family

4/10

Poor

01 Jul 2026

Roland

Terrible experience due to poor responsiveness and unprepared service staff.

The problems started before we even arrived. I wanted to postpone my reservation by one week, so I contacted the hotel both through the Hotels.com app and via the email address they provided themselves. Unfortunately, I never received a response to either message. As a result, I had to pay for an extra night's stay unnecessarily.

During our stay, the shower hose became detached from the shower head. I reported the issue to the reception, and the staff assured me it would be fixed. However nothing ever was repaired during our stay. We ended up having to improvise and use the broken shower.

Overall, the lack of responsiveness and failure to resolve even a simple maintenance issue made for a very disappointing experience.

8/10

Excellent

28 Jun 2026

Mika

Kävelymatkan päässä metro-ja ratikkapysäkeistä sekä kaupoista. Toimiva ilmastointi.

Self

8/10

Excellent

22 Jun 2026

Øyvind

Good value for money

10/10