Name: nhow Frankfurt
Address: Brüsseler Strasse, 1-3, Frankfurt Am Main, 60327, DE

10/10

Exceptional

09 Jul 2026

Milan

The view was the best!

Partner

6/10

Pleasant

05 Jul 2026

Joanna

Property has an awesome location, close to train, U line, one stop from Frankfurt HBF. Hotel is part of ONE building. Breakfast buffet is expensive, 28 € if you buy it at check in or 31€ if you buy it after. It has everything, huge buffet and fresh. On the top roof they have a night club, nice but the people that go there could be a problem for the hotel customers, crowed elevators, lot of noise. Even though rooms are quite. The view could be splendid. My problem was they gave me room 707 with AC not working properly. It cost me three phone calls and two visits to the reception and of course a huge argumentation with the “supervisor” Fabrizio who thinks that I paid the room to discuss with him if the AC was working or not. He even offered me a fan and he was not sure what was the fan or the AC. He pretended that I open the windows and use a fan. Unaccwptable for that kind of hotel. Greatful to that other employee, part of the recption, that finally asked me if I want another room. I was moved to 1215 and everything was perfect.

Friends

10/10

Exceptional

03 Jul 2026

Vinodhkumar

Clean room, limited amenities in the room though

Self

6/10

Pleasant

27 Jun 2026

Simon

Enttäuschender Kundenservice und ungeklärte Abrechnung

Ich habe in den vergangenen Monaten Aufenthalte im nhow Frankfurt für meine Kollegen gebucht. Aufgrund eines Versehens meinerseits wurden die falschen Daten (Oktober statt Mai) reserviert. Mein Kollege hat den Aufenthalt daher Ende Mai vor Ort selbst mit seiner Kreditkarte bezahlt. Im Hotel wurde ihm zugesichert, dass wir über Expedia eine Rückerstattung für die fehlerhafte Oktober-Buchung erhalten würden.

Die Stornierung über Expedia erfolgte, allerdings verweigert das Hotel nun laut Expedia die Rückerstattung.

Besonders enttäuschend ist die Kommunikation: Telefonisch wird man nur abgewimmelt und auf den E-Mail-Weg verwiesen. Auf mittlerweile drei bis vier E-Mails und nach über einem Monat Wartezeit gibt es keinerlei Reaktion. Auch unsere Bitte um eine ordnungsgemäße Rechnung für die Buchhaltung (da mein Kollege privat in Vorleistung getreten ist) wird konsequent ignoriert.

Fehler können passieren, aber das Ignorieren von Kundenanfragen ist absolut unprofessionell. Wir werden dieses Hotel definitiv nicht mehr buchen.

Business

10/10

Exceptional

06 Jun 2026

Nelli

Everything was fine

Self

8/10

Excellent

02 Jun 2026

Josef

The design of this hotel, is astonishing and their attention to details is above and beyond.
We were disappointed that the roof top bar is closed Sundays and Mondays and we couldn't visit it as it was something that caught our attention when booking.
Highly recommended.

Partner

10/10

Exceptional

23 May 2026

Miriam

Great spot, roof top bar a real bonus. Rooms quirky, spacious and very well equipped.

Partner

10/10

Exceptional

12 May 2026

Christopher

The hotel even looks better than the pictures, excellent hotel, excellent service and excellent stay

Self

10/10

Exceptional

10 May 2026

Alexander

.

Self

10/10

Exceptional

03 May 2026

Kevin

Loved my stay.

Self

10/10

Exceptional

04 Apr 2026

Livia

Excelente

Family_with_children

10/10

Exceptional

31 Mar 2026

Seg

Very clean looking good

Friends

10/10

Exceptional

16 Mar 2026

Gabriel

Very nice hotel!!! Highly recommend

10/10

Exceptional

15 Feb 2026

YESHUA

Great hotel!

Business Self

10/10

Exceptional

13 Feb 2026

Francois

Wonderful welcome

Business

10/10

Exceptional

15 Jan 2026

Steven

Yes

6/10

Pleasant

15 Dec 2025

kelley

The location and room are great, parking is expensive. The elevator is challenging and I really hate it that they decoded our keys while we were still at breakfast!

Partner

10/10

Exceptional

05 Dec 2025

Vai Sio Lydia

My experience at nhow was excellent. Prime location beside the convention centre, in a secure and convenient neighborhood, with great shopping. Just 3 stops to the city centre by train. Staff are all friendly and helpful. The room featured high ceilings and great variety amenites. Gym, Sauna, rooftop bar, amazing breakfast are all completely exceeded my expections.

Leisure Family

10/10

Exceptional

29 Nov 2025

Mariko

Staff was so friendly

10/10

Exceptional

10 Oct 2025

MAJID

Excellent location and services

10/10

Exceptional

09 Oct 2025

Deena

Beautiful hotel and wonderful staff. We usually stay at any Bonvoy hotel and this time we decided to try the nhow. Absolutely loved it, amazing room and very comfortable place that we truly love to visit again.

Business_and_leisure Family

10/10

Exceptional

27 Sep 2025

Arad

Super location, modern, great breakfast and views

Would improve: charging €18 for every hour after check out is excessive .

Some staffers friendly. 1-2 were rude - called me why I haven't checked out at noon although I extended and paid but didn't even apologise

Business

10/10

Exceptional

02 Sep 2025

antonio carlos

Hotel is very clean, design looks amazing and the room has a vintage look. The rooms are quite large and comfortable. And the rooftop is a plus.

10/10

Exceptional

30 Aug 2025

Anabel

I had a great experience in this beautiful stunningly hotel, from the entrance to the room to the rooftop the views!!!! The food!!! How combining is from attractions to see, and the most important you have a mall next to the hotel and I went just to go to the DM store to purchase all my vitamins!! I can’t wait to go back, thank you so much for your amazing service just next time I want to be in a higher floor I’m a New Yorker and I’m used to the heights!!.

Leisure Self

10/10

Exceptional

13 Aug 2025

Yong Jiann

The service quality of the staff was excellent.

Business_and_leisure Friends

10/10

Exceptional

03 Aug 2025

Makeba

I recently stayed at the nhow Frankfurt and had an excellent experience! The room was clean and well-maintained, the bed was soft and comfortable, and the staff were incredibly friendly and accommodating.

One of the highlights was the charming lounge on the upper floor, it was the perfect spot to unwind with a bite and a drink while enjoying the relaxing atmosphere and great music.

The combination of modern comfort, attentive service, and a stylish ambiance made my stay truly enjoyable. I will definitely be returning in the future!

Business_and_leisure Partner

10/10

Exceptional

27 Jul 2025

Verified traveler

The room was on a higher floor, as requested. The breakfast was great, and the bed sheets were very clean and comfortable.

Friends_and_family Family

10/10

Exceptional

16 Jul 2025

Daryn

Excellent hotel!

10/10

Exceptional

09 Jun 2025

Tashi

Amazing Hotel 10/10

Definitely 10/10 hotel was absolutely stunning and beautiful. The VIP lounge was fully stocked at all times and monitored constantly. The deal breaker was the room service robot. Amazing experience. The rooftop bar was coolest I ever seen. The view was stunning. The location was inside a mall with so much food options and high end shopping stores. Staff was super helpful and friendly. Rooms are sound proof so my stay was extremely peaceful. Loved this hotel 5 stars and definitely will be visiting again.

Friends_and_family Family

10/10

Exceptional

21 May 2025

Fauzia

Great Hotel to stay while in Frankfurt for work.

Business Self

10/10

Exceptional

21 Apr 2025

Michelle

Great hotel! Had a mishap with receiving a scam email from the hotel and it was a scam but the hotel offered great customer service by upgrading our room and left us some chocolates. My only complaint is I wasn’t aware of all the closures due to the Easter holiday so some amenities were unavailable. All and all beautiful room and view, great breakfast, nice sky bar, great staff vey helpful and welcoming! Would stay again for sure!

Leisure Partner

4/10

Poor

20 Apr 2025

Anthony

Overall was okay.

Leisure Self

10/10

Exceptional

22 Jan 2025

Francesco

Know shared boss to the airport

Business Partner

4/10

Poor

22 Dec 2024

Verified traveler

Wouldn’t recommend

The rooms were uncomfortable and I believe we were given a smaller room than the one booked. Breakfast buffet was nice though.

Partner

10/10

Exceptional

21 Dec 2024

Joseph Ceasar

Water are only free for 1 day, room service sucks . Phone to the desk from the room , they answer with no manners , call the bar we don’t manage water here As one of the person who answered .

Leisure Friends

10/10

Exceptional

12 Dec 2024

Karen

Room was amazing. Staff very friendly and helpful

Leisure Partner

10/10

Exceptional

11 Dec 2024

Charlotte Ann

Absolutely great hotel. Fabulous rooms with super designs. Amazing buffet breakfast and the staff were delightful and helpful.
Only negative was how hot the entire building seemed to be but once we found the room window opened it was fab. A perfect place to stay to visit the Christmas Markets

Leisure Family

8/10

Excellent

07 Dec 2024

Robin

Centrally located modern hotel

Nice hotel in the center of financial district. Shopping, restaurants and event centers all within walking distance.
Room was nice and clean and big for European room. The bed was firm to hard. Great toiletries and nice big shower. Very modern and great breakfast.

Business

8/10

Excellent

28 Oct 2024

DeJuan

nice hotel

Business_and_leisure Self

10/10

Exceptional

19 Oct 2024

Christine

The hotel is very nice. We can for a concert. Very clean, personal very friendly.

Partner

10/10

Exceptional

30 Sep 2024

James

Great hotel will definitely be going back

Leisure Self

10/10

Exceptional

20 Sep 2024

Pamela

Lovely hotel, beds are very comfortable. The room was spotless, great shower. A little further out from the centre of Frankfurt, but an easy 30 min walk. This is a much quieter area, with many food options round about.

Partner

10/10

Exceptional

13 Sep 2024

Rungtiwa

Super cute hotel! Fitness and sauna is a plus!! Friendly staff and grey atmosphere

Self

10/10

Exceptional

01 Sep 2024

Sarah

Gorgeous design. Amazing staff. Fantastic skybar. Great location. A fantastic stay!

Leisure Self

10/10

Exceptional

10 Aug 2024

Ximena

We stayed at this hotel for four nights. We loved everything about it. The beds were very comfortable, it was very quiet and the decor was amazing. The AC was strong and that is what you need when there was a heat wave in Frankfurt. We were able to check in at 11 AM. The front desk can be a hit or miss. We got friendly people and not so friendly. The hotel is very well located. There is a shopping centre right beside it with a supermarket on it (REWE), a food court and a pharmacy. The subway station is a 3 minutes walk. Only one station away from the main train station in Frankfurt. There are three big restaurants right behind it on Europa-Allee

Leisure Partner

10/10

Exceptional

29 Jul 2024

Leanne

Pretty great!

The hotel was wonderful, in fact probably the best hotel we’ve stopped at in a long time.
The staff were great, the room/air con was great, the shower temperature and pressure were great, and finally the view from the room (10th floor) and roof top bar was truly spectacular.
What more can I say, we loved it!

Partner

10/10

Exceptional

23 Jul 2024

Julie

Awesome Experience at nhow!!

Amazing hotel! Clean, modern 70’s feel. The rooftop bar on floor 47 is a must visit! The VIP lounge is also worth the extra cost!! I would definitely recommend this hotel. Location is also perfect!

Partner

10/10

Exceptional

18 Jul 2024

Gavin

A real winner!

Leisure Family

6/10

Pleasant

14 Jul 2024

Steven

Modern Property

Front desk service bordered on nasty on two occasions. The property itself is in great shape. Very modern...so modern it has a vibe that it is trying toobhard to be modern and trendy. Location is near a large shopping mall and varied restaurant options, but not near the older part of town.

Friends_and_family Family

10/10

Exceptional

07 Jul 2024

Darja

Great modern hotel near main station in Frankfurt with a lovely rooftop bar with amazing views of the city.

Leisure Partner

8/10

Excellent

02 Jul 2024

David

great hotel - fine 47th floor bar with great views

10/10

Exceptional

22 Jun 2024

Rotem

Very modern , clean and accessible hotel

Leisure Friends

8/10

Excellent

22 Jun 2024

SERGEI

Everything

Leisure Friends

10/10

Exceptional

17 Jun 2024

Shahrzad

We had very good experiences there

10/10

Exceptional

06 Jun 2024

Wilhelmina

Awesome experience! Would stay there again!

Leisure Self

8/10

Excellent

19 May 2024

Makeba

The property & customer service was above expectation! The only problem I faced was being double charged at checkout. Although, I paid my reservation in full through Expedia, I was asked to give a card as a guarantee, & it was charged the hotel’s nightly rate in addition to the guarantee amount.

Leisure Partner

10/10

Exceptional

12 May 2024

Brian

Very new

Great hotel, very modern, amazing sky bar.

Friends_and_family Family

10/10

Exceptional

03 May 2024

Anthony

This was our second stay at this hotel and we will definitely be back. Great hotel, very friendly and helpful staff. Highly recommend checking out the rooftop bar

Business

8/10

Excellent

17 Apr 2024

Verified traveler

Really nice hotel but room service is not 24hr

Really nice hotel, cool interior, nice rooftop bar. Worth noting if you arrive late that room service is not 24hr and stops at 10.30pm

Business

10/10

Exceptional

31 Mar 2024

EunSuk

Been staying at nhow Frankfurt 5 days for business trip. The location is safe and close to skyline plaza. All staffs are professional and friendly. I will definitely revisit next time.

Business Self

8/10

Excellent

08 Mar 2024

Chukwuka

Other than this hotel being pricey for one night, overall the hotel was good. I didn't really use the facilities as I would like, and the bar isn't open most of the time, but it was good.

Leisure Friends

10/10

Exceptional

11 Feb 2024

Eduardo

Wry good location on one of the tallest building. It has the highest rooftop bar in Germany.

10/10

Exceptional

05 Feb 2024

Matthew

Great hotel.

10/10

Exceptional

05 Feb 2024

Karen

CLOSE TO THE CONVENTION CENTRE

10/10

Exceptional

31 Jan 2024

Birgit

Close to messe close to shops and restaurants close to train station

10/10

Exceptional

31 Jan 2024

tal

a great hotel

very good hotel. the breakfast is nice and the rooms are great.
close to the mall and the messe.
the gym is to small and not enough equiepment.
the roof bar is very nice

Business

6/10

Pleasant

19 Jan 2024

Mark

air con not working in room took 5 calls to reception to eventually get a heater

Business

10/10

Exceptional

13 Jan 2024

Cristina

Fun place in Frankfurt

The hotel is fun! The decor and the bar on the 47 floor attract a younger crowd. The rooms are impeccable. I was impressed by the choice of colors, bold statements — everything is organic and follows one theme - money! What struck me also wears the high ceiling and tall big windows. It is an excellent hotel - clean, comfortable, quiet in room and with a fun vibe out of it.

Friends_and_family Friends

10/10

Exceptional

27 Dec 2023

karen

Our room is very big and the views provided by th floor to ceiling glass windows were stunning! Our bookings entitled us to the VIP lounge. We were able to access anytime and it has nice snacks and beverages!

Will definitely stay here again if we visit Frankfurt!

The only negative for us is that the bathroom has see through corners and there is a open bathtub outside the toilet which we could not use since we are staying with my adult daughter. For couples on honeymoon will be perfect!

Leisure

10/10

Exceptional

26 Dec 2023

Elyse E

Big room, right next to a mall

Fun hotel. Location not in heart of city but 10 minutes to city center via Uber for under 10 Euro. Had a jr suite and enjoyed VIP 24/7 lounge. Thanks for the rollaway at no charge. Enjoyed being right next to mall with a grocery store.

Friends_and_family Family

10/10

Exceptional

12 Dec 2023

Hsiu Feng

Wonderful staying

Friends_and_family Family

10/10

Exceptional

08 Dec 2023

Melissa

It was amazing and can’t wait to come back at visit. Great service!!

Friends_and_family Family

10/10

Exceptional

08 Dec 2023

Michael

We only stayed 1 night but everything was perfect the reception staff were so helpful ,the breakfast was plentiful and the rooms very comfortable.Would highly recommend this very modern hotel for your stay in Frankfurt Germany.

Partner

10/10

Exceptional

17 Nov 2023

Derek

Amazing hotel

I have stayed in a lot of hotels in major cities around the world. This was a standout as the best ever. The room was spotless - and I mean it looked like I was the first person to ever stay in it. The staff was friendly. The location was amazing. I don't know what else to say except....wow!

Self

10/10

Exceptional

15 Nov 2023

Diane

I had a fantastic experience at this hotel. My room was amazing, the VIP room great, the views from the bar were exceptional and the breakfast perfect. The candy at the front desk was a nice touch too :) All the staff I interacted with were friendly and helpful. I am already looking at staying at their other properties. Thanks so much !

Leisure Self

10/10

Exceptional

13 Nov 2023

Elizabeth

Beautiful rooms and overall great vibes. Will be coming back again if ever in Frankfurt! Thank you.

Leisure Partner

4/10

Poor

06 Nov 2023

Matthew

Very nice and modern looking hotel. Friendly staff. Very clean and unique. Unfortunately the beds were terribly uncomfortable and myself nor my roommate got any sleep at all. The parking situation was a unmitigated disaster as well. We couldn’t get out of the parking garage because the gate wouldn’t open. We had someone who worked at the parking garage come up to our car and start yelling at us as we were attempting to explain our situation. Great hotel staff but Would not be staying here again.

Leisure Friends

6/10

Pleasant

31 Oct 2023

Verified traveler

Seemed like a great hotel but most of the features (bars , cafe , etc) were not open At posted times. Front desk was understaffed. I had VIP access but cafe attendant didn’t have my room number on list and made a scene every time I tried to get in. I’d then go to front desk to clarify (and wait in long line). Bar/cafe in lobby never open the 3 days I was there - had to walk to mall next door to get coffee.

Business

10/10

Exceptional

23 Oct 2023

Olawunmi

I absolutely loved my stay here. As a solo traveler, I felt completely safe. I actually wish I got to stay longer. The whole place just had it’s own unique character. And the breakfast lovely.

Leisure Self

10/10

Exceptional

22 Oct 2023

Deson

Spacious room with high headroom. Breakfast is recommended.

Business_and_leisure Self

6/10

Pleasant

21 Oct 2023

Fraser James

In room safe didn’t work. Bed sheets not changed just bed made - after opting for no room clean for 2 days - had to ask housekeeping to change sheets. VIP lounge food offering same for whole stay - no change! Bar on ground floor not open despite hotel busy - asked to go to sky bar on level 47. Reception and VIP lounge staff friendly

Business Self

10/10

Exceptional

15 Oct 2023

Chung Tao

Fantastic property. In fact it was the best one we have stayed at throughout Europe. Property is clean. Professional. Modern. Rooms are spacious, lots of amenities, modern, and absolutely beautiful. This should’ve been a 5 star hotel. Spend a lil more to get a suite and the vip lounge access. It’s totally worth it.

Business_and_leisure Family

10/10

Exceptional

13 Oct 2023

Emilio

The hotel was very clean and close to the metro, right next to a shopping center and spa. Delicious breakfasts.

10/10

Exceptional

10 Oct 2023

Jefrey

Great staff

10/10

Exceptional

06 Oct 2023

Ken

Great location

Partner

10/10

Exceptional

01 Oct 2023

Amanda

I loved everything about this hotel!! I stayed 8 nights here while receiving medical treatment and I am so glad I did! The rooms are extraordinary, the service incredible, the VIP lounge perfect, the views from the NFT bar are breathtaking and the steam rooms are the best way to relax at the end of the day! I took lots of pictures and shared how amazing this hotel is with my friends and family! Looking forward to staying here the next time I am back in Frankfurt!

Leisure Self

10/10

Exceptional

11 Sep 2023

afik

A very good stay at the hotel, the staff was very kind, clean and well-designed hotel, highly recommend.

Business_and_leisure Friends

10/10

Exceptional

09 Sep 2023

Kry

Relative new hotel nice an clean

10/10

Exceptional

26 Aug 2023

Adriana

Frank and front desk staff were helpful with any questions. Always ready to assist. Thank you!

Leisure

10/10

Exceptional

12 Aug 2023

David

Super modern for cost and location. The rooftop bar is a must, best city view. Highly recommended!!

Leisure Family_with_children

10/10

Exceptional

09 Aug 2023

Jennifer

We loved our stay. A unique, quirky property with high standards but the staff were the deciding factor in giving out 5 stars. Friendly, helpful and efficient.

Leisure Partner

10/10

Exceptional

29 May 2023

Jennifer

Exceptional Hotel!!

I have to go to Frankfurt once a year for work and this is my new home away from home. Wow. The hotel is not only stunning but the customer service is next level. I felt so spoiled by the staff.

Business

10/10

Exceptional

24 Apr 2023

Verified traveler

Highly Recommend

Excellent hotel in great location with close proximity to subway, Hauptbahnhof, and Festhalle Messe Frankfurt. Clean and modern with friendly staff.

Friends_and_family Friends

10/10

Exceptional

08 Apr 2023

Victoria

Clean, Modern Hotel plus Fantastic Location

Room is clean. I love the shower and the decor. Very hip and modern. I loved that there are 6 pillows on the bed. Bed is so comfy. Not too soft, not too hard. It’s just right for me. The only thing that I did not like is the air conditioner/heater. No matter how I adjust it, it ends up too hot or too cold. I love the location of the hotel. there’s a train station just 3-4 min walk away. Very close. And the Skyline shopping mall is besides the hotel. Lots of food choices on the mall. The hotel breakfast is amazing! And the staff during breakfast are so nice and friendly. Better book your hotel with breakfast!

Friends_and_family Family

10/10

Exceptional

20 Mar 2023

Martin

Highly recommended

Staff kindly facilitated us with an early check in. The hotel is conveniently located - walking distance from train station. Close to a decent shopping centre. It is a modern hotel with great views over Frankfurt. Bed was really comfortable. Room had all the necessities, including free bottled water. We went for a drink to the Skybar - would definitely recommend it. I would highly recommend nhow hotel for a stay in Frankfurt. Staff very helpful.

Partner

10/10

Exceptional

25 Feb 2023

Raza

Staff provided early check in and the price was ridiculously good compared to the quality of service we had. Highly recommend!

Leisure Family

10/10

Exceptional

11 Oct 2022

Vladimir

The place is very nice and new. Rooms are very clean.
Staff is the best I have ever seen!

Business_and_leisure Family

10/10

Exceptional

05 Oct 2022

Meshal

Next to the Fair and shopping center
and Mr Frank was very helper at reception

Business Self

4/10

Poor

17 Sep 2022

Mutasem

There is no good internet, room cleaning so lat ( between 16-17 clock) no Exculusive lunches room service is very bad 3 days no body check if the room have water or not , room is very cold you can’t heated

Business_and_leisure Self

8/10

Excellent

18 Jul 2026

Nina

Die Zimmer waren super.
Leider war der Service an der Rezeption enttäuschend. Das Personal wirkte wenig freundlich und wenig herzlich. Als Gast hatte man eher das Gefühl, zu stören, anstatt willkommen zu sein. Gerade der erste Eindruck ist wichtig und hier besteht definitiv Verbesserungspotenzial.

Partner