Manhattan Hotel

FRANKFURT AM MAIN, Düsseldorfer Strasse, 10
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100 reviews shown

8/10

Excellent

31 Mar 2026

James

We found this hotel good value for the money. For the busy location our room on the 11th floor was quiet and we had good nights' sleeps and naps. We had a street view, and it appears that all rooms have one. We liked that there were four elevators and we never waited long. There was some construction going on in the hotel, so there was some off and on noise 7AM-4PM. Staff were friendly and helpful. The room was a bit chilly, and you can not adjust the temperature even within a range-an engineer had to come. We wish an extra blanket had been provided in the closet. The bathroom was well lit to shave and do makeup and, while compact, was well set up. We enjoyed having a tub for a hot bath. Shower supplies and a hair dryer were provided but no hand soap. Storage was good. The closet was adequate and had plenty of hangers plus an iron an ironing board. Two suitcase racks were provided. The dresser had six drawers. There was a desk and a night table with lamps and drawers. Internet was strong. We did not use the TV, but it was a good size. Furniture was old and a bit worn. There is no room service. There are ice machines on every floor, but finding one that was working was a challenge. We had to go up two floors for ice. The lobby is big and has a reasonable amount of seating, and luggage check is available via the doormen for no fee, but tip is expected.

8/10

Excellent

31 Mar 2026

Ninja

Great location

6/10

Pleasant

31 Mar 2026

Carolina

Clean room. Location is great!
AC did not keep the room cool.
Some construction going on at night that kept me awake.

2/10

Poor

31 Mar 2026

Kristin

The room we originally booked was not available when we arrived so we were downgraded to a room with mold, the ceiling in the bathroom was falling in, and was just overall dirty! We booked a premium room with 2 queen beds so our party could stay in the same room. When we arrived we were in 2 separate rooms which was the biggest reason we chose this hotel over many others. We were on the same floor but still wanted the safety of staying with our group. The manager did offer us a room together, but it had double beds and the room was the same condition as the rooms we were already staying in. The room keys had to be reprogrammed after every single exit, the desk clerk was rude when they had to be reprogrammed. We were not the only people that had these issues, every time I went to get a new keycard someone was complaining about the noise or the condition of their room! The only good thing that I have to say about this property is the hat the doorman was excellent! He was the most helpful person there!

Family_with_children

6/10

Pleasant

30 Mar 2026

Grace

Very disappointing

Self

6/10

Pleasant

27 Mar 2026

Kimberly

1. AC Broken
2. The key card did not work, had to go downstairs 3x to get it fixed and the staff had a nonchalant attitude.
3. No outlets in the room, the only available outlet in the room was in bathroom, the 2 outlets in the room was filled with lamps and tv.
4. Smoking hot in room, the air conditioning unit the knobs were broken. Had to use my cellphone to call downstairs and no one at the front desk answered when I called at 11:47pm.
5. Very outdated
Will never stay again.

Friends

6/10

Pleasant

26 Mar 2026

Sarah

This hotel had the makings of a good place but it’s tired looking. It’s pretty run down. The walls are also thin and you can hear everyone. The AC isn’t on half the year so you can’t operate it in your room. The staff was nice but they can only work with what they have. Had high hopes for this hotel but won’t be staying again.

Family_with_children

2/10

Poor

25 Mar 2026

Sumin

My stay was extremely disappointing. The hot water faucet in the room was broken, leaving me with only cold water to wash. The sink was also clogged and drained very slowly. In addition, the bathtub had not been properly cleaned. When I arrived late at night and attempted to shower, I found multiple hairs on both the bottom and sides of the tub, which was very unhygienic and upsetting.

The situation was made worse by loud repair or construction noise from the floor above beginning before 7:00 a.m. There had been no advance notice or apology regarding this disturbance. While the lobby area appeared presentable, the room itself was not maintained to an acceptable standard. I felt so uncomfortable that I checked out as soon as possible.

Self

2/10

Poor

25 Mar 2026

Charles

THIS PROPERTY WAS A MOTEL NOT A HOTEL!
I would not recommend anyone stay here period. No ammenties no AC no ice machine working no restraunt s nothing but old run down rooms .Great location but terrible experience

4/10

Poor

25 Mar 2026

alexander

Room availability changed upon arrival. Front desk staff promises a refund for inconvenience. Later refund denied without explanation. Hotels.com intervened but to no avail. Very disappointed with the hotel management.

Friends_and_family Family

4/10

Poor

23 Mar 2026

Angelina

No ac and yes I opened the window the little crack that it did open. The tv didn’t work and the phone just kept ringing. Went down to the front desk and they told me they were sorry and a big team had arrived and they could be calling the wrong room offered us late checkout but cmon no ac is the worst going to a hotel.

Partner

2/10

Poor

22 Mar 2026

Nazira

Unprofessional front desk

Partner

8/10

Excellent

21 Mar 2026

matthew

Under construction. Front desk staff wasnt very welcoming. I had a water leak in the ceiling that dripped on the bed when i notified the hotel they said, thanks for letting us know.

Self

6/10

Pleasant

19 Mar 2026

Kimberly

It's ok, not great. The renovated rooms are nice and clean, bathroom and shower are nice. They are still renovating so you get woken up at 7AM every morning from construction sounds!!! The air in our room didn't work properly and IT WAS 80° IN OUR ROOM!!!! We tried turn the temperature down to 65 but it just kept blowing hot air!! I called the front desk 2 different times and each time they said they were spending someone, but nobody ever came. I also had to call the front desk 4 times to get them to answer the 2nd time I called. Eventually we just turned it off and cracked the windows and that helped cool off the room. We also requested a refrigerator and microwave and we were told that we didn't have to be in the room to receive them, but of course when we got back to the room that night they were there. I called AGAIN and asked for them. When the man brought them up, he said he came earlier but we weren't there. I told him we were told they would come in the room and just drop it off and we didn't have to be there. He said they can't gonin the room if the do not disturb sign is on the door. I told him there was no sign on the door.

Family

2/10

Poor

19 Mar 2026

elshad

Rooms smell so bad, no hot water, no refrigerator, very bad and uncomfortable bed, no shampoo

Business

10/10

Exceptional

18 Mar 2026

Carol

Internet was okay, nice staff

2/10

Poor

17 Mar 2026

Yamna

The keys never worked

Self

2/10

Poor

17 Mar 2026

Raymond

Property is very outdated. Contrary to the pictures online this property is old, moldy and not clean. The elevators had wires exposed on the interior and exterior. I would not recommend this property to anyone.

4/10

Poor

15 Mar 2026

Alicia

I reserved city view and I was far from seeing “city” as looking out the window, we were surrounded by other buildings that you can see inside.

Bathtub was rusted. And was not properly cleaned as there was hair.

It is not soundproof as you can hear the people in the hall and the next room as if they were inside your room.

All I can say is false advertisement.

Lobby was beautiful but beyond that, not what I was expecting as 1 night was pricey.

Partner

10/10

Exceptional

14 Mar 2026

Gary

Typical NY room. Small and over priced but thats what you get to be in the middle of NYC.

Partner

6/10

Pleasant

14 Mar 2026

JAMIE

They are doing construction and renovation right now. We were woken up early by the construction noises. The hotel is close to all things theater and lots of shopping, restaurants and subway stops.

Family

10/10

Exceptional

14 Mar 2026

Nicholas

The hotel location is amazing. Hotel room comfortable and I had a very good experience there. Highly recommend if you want to go to NYC and you’re on a budget.

Self

4/10

Poor

13 Mar 2026

gary

Property was under repair. Also, TV did not work peoperly and repairman could not repair it. Finally, on a very warm and humid day, hotel \"did not turn on air conditioning\"(?) and the room temperature was very uncomfortable.
Location of hotel next to Winter Garden Theatre was convenient.

Partner

2/10

Poor

13 Mar 2026

Samuel

They never stated that property doesn’t hv AC at all..
It was so hot all through our stay..

Secondly you have to climb more than 100 stairs before getting into your room which wasn’t listed on description..

Am glad we didn’t travel with my aged mom, she wouldn’t have been able to climb.. it’s terrible putting luggage’s on your head just to check in😭😭

Terrible!!!!

Business

8/10

Excellent

10 Mar 2026

Mikhail

The staff were extremely friendly and more than accommodating. The room was very nice, but it seemed like the thermostat didn’t work. It was 80° in our room every minute that we were there, the window was only opened about 2 inches on each side, so none of the hot air from the hotel hallway could escape. There is no air-conditioning so warning about that.

Friends

4/10

Poor

09 Mar 2026

Dmitry

Not at all what it looks like in the the photos! Old stained carpets, non working TV in 3 rooms (that we were moved to), old, saggy mattrasses, dirty stained lamp shades and dripping faucets. One room had entire AC control panel missing from the wall. $79 fees for parking from the site, where it really only $46 with hotel vouchers. Most of the staff is nice enough, but does equal to any type of nice and comfortable stay

Partner

4/10

Poor

07 Mar 2026

Margaret

The only thing in the room that was clean was the bed. I have pictures to show mould in bathroom, dirty bathtub, broken and dirty electrical plugs. AC was not working and no items n or hairdryer in room. We asked for someone to come up and still waiting! We were moved down to 10th floor room. Marginally better but nowhere near to being satisfactory for what I paid. Have come home feeling like I have been scammed!

2/10

Poor

06 Mar 2026

Steffin

Good location but unfortunately that's it. Worst hotel I have stayed in.

They seem to be converting to a new hotel / brand, and in my opinion should rather have closed doors.

No dining / bar options, no room service, old rooms, stripped down elevators. The TV was not working. The blinds were not working (had to sleep with the blinds open), the aircon was stuck at 75 (had to sleep with the windows partially open). Asking management they wrote it down on a piece of paper and says \"maintenance\" will have a look, which never happened.

I booked for 6 nights and left after 3.

Self

8/10

Excellent

02 Mar 2026

Courtney

Staff and location were great however there is no air conditioning- I looked at so many hotels before booking I could have missed that but I thought it said they did have it. The barn door style bathroom door did not close, and the cold knob on the faucet was stripped. I would consider the air conditioning to have only been a minor convenience. Since it was February and not actively snowing or raining, we just left the windows open. I’m sure we would have slept better and more quietly though if we could have closed the windows. I would also not want to stay in July without AC!

Family_with_children

10/10

Exceptional

02 Mar 2026

Nekeri

Very convenient! Clean rooms! Smelled amazing! Staff wondered esp Raquel when checking in she let us know everything surrounding us and how to get there, gave us our WiFi password, and told us we could text if we needed anything from the hotel 24/7 to just reply. I would definitely stay here and refer others here as well

Partner

8/10

Excellent

02 Mar 2026

Neli

The hotel stay was overall average but negatively impacted by several issues. There appear to be two types of rooms: older rooms that are very dated and dark, and renovated rooms on the updated 18th floor. We were initially assigned an older room, which felt worn and lacked brightness. The heating was not functioning properly, likely due to depleted batteries, and despite reporting the issue, it was not resolved. As a result, we were moved to a renovated room; however, the heating was not working there either. Cleanliness was acceptable but not to a high standard, as certain areas could have been better maintained. Ongoing renovation work during the day created significant noise, beginning as early as 7:30 AM. In particular, an important call scheduled between 1:00 and 3:00 PM was disrupted by loud drilling, making it difficult to communicate effectively. The in-room safe was also not operational, which was inconvenient. Although the staff were polite and the location was convenient, these combined issues reduced the overall comfort and value of the stay. Improved maintenance, clearer communication about renovations, and better room checks would significantly enhance the guest experience.

Friends

4/10

Poor

28 Feb 2026

Ashley

Rooms were outdated, there was an odd smell coming from the carpet, no one came to clean our room even though it was requested at the front desk during our 3 day stay. Front desk staff can be a little rude at times.

6/10

Pleasant

27 Feb 2026

Ieysha

The best part about the stay was Maxine at the front desk, we happened to get stuck in New York during the recent blizzard and while guests were out of sorts and days were long, Maxine remained poised and pleasant while other front desk members could not be less interested to help. I also rated 3 stars because it would have been helpful to know at booking that the hotel was under renovations. Otherwise, it was suitable for a stay in the city with no real standouts aside from accessibility and Maxine, thank you Maxine for everything.

Family

2/10

Poor

25 Feb 2026

Miriam

I was very disappointed with my recent stay. We specifically booked a non-smoking room, yet the room smelled heavily of smoke as soon as we walked in. The odor was so strong that we had to open the window just to try to air it out.
The room was extremely outdated and looked nothing like the photos advertised online. Cleanliness was also a major issue. There was dust everywhere, visible mold, and the pillows were dirty and clearly old. It did not feel sanitary or properly maintained.
When I requested extra clean towels, they never arrived. I eventually had to go down to the lobby myself to get them. When I mentioned that I had already requested them earlier, my concern was dismissed rather than handled professionally.
Even Hotels.com customer service attempted to reach out to the property regarding these issues, but their call was reportedly dropped, and no meaningful follow-up occurred.
Overall, this stay was far below expectations. Between the smoke smell, poor cleanliness, outdated condition, and lack of responsive service, it was a very frustrating experience. I hope management takes these concerns seriously and makes improvements for future guests.

Partner

8/10

Excellent

25 Feb 2026

SUZETTE

Good

10/10

Exceptional

24 Feb 2026

Joanne

Very good service.

Self

2/10

Poor

24 Feb 2026

Carol

I was really disappointed with my stay at this hotel, especially since this was our very first time visiting New York and we were hoping for a comfortable, welcoming experience. Unfortunately, from the moment I walked in, the experience felt unwelcoming. The staff who were off to the side when entering the hotel did not acknowledge us at all — no greeting, no “good morning,” nothing. That first impression set the tone for the rest of the stay.

The room had multiple maintenance issues that made it very uncomfortable. The bathroom sink was clogged, and the shower/tub would fill up with water while showering because it would not drain properly. The toilet also did not flush correctly, which is a basic necessity that should never be an issue in a hotel room.

In addition, the bed was extremely hard and uncomfortable. The TV did not work, and neither did the room phone, so there was no easy way to contact the front desk about the problems. There was also no microwave or refrigerator in the room, which was very inconvenient during our stay.

Overall, the room felt poorly maintained and not worth the price. Combined with the lack of basic customer service, this was a very disappointing experience — especially for a first visit to New York. I would not stay here again unless major improvements are made.

Partner

10/10

Exceptional

20 Feb 2026

Dawn

Yes the room and staff were great we didn’t know you had to request refrigerator there wasn’t one in our room but we enjoyed our stay

6/10

Pleasant

20 Feb 2026

Kerri

We arrived at 2pm traveling by train/Subway. Paid the facility fee and checked in our bags. Came back at 4 to check in and room wasn’t ready. Front desk clerk said they were doing work on the building and in addition, this late check in was typical for NYC and her were words were, “oh you haven’t traveled that far, don’t worry.” Finally 4:45 it was ready. I asked her what the policy was for not having the room ready. She said she would refund my $100 facility fee. Got to the room, the rug was filthy, definitely not vacuumed, manager came up and said he would send someone and they did. The renovations, with drills, hammers, etc started very early, and very loud.
At check out I asked for a receipt, told her about the refund. She said they never issued me a refund and didn’t write a note about the late check-in, so it was if it never happened. Gave me a receipt that showed she subtracted the $100, now have to keep an eye on the cc bill because it’s still pending. Local to all travel and food. Beds were comfortable in the premium room.

Family_with_children

4/10

Poor

16 Feb 2026

Claire

The mattresses were thin and sagging. The curtains were dirty. The desk was not sitting flat on the floor and jiggled when I used my computer so I ended up working on the bed. The room was dingy with dingy decor. My room was situated outside of the laundry room which made me feel like I was in the basement. I paid an outrageous amount for a subpar room. The location was great, and the room was clean, but that is where the positive review ends.

Self

8/10

Excellent

12 Feb 2026

Axel

I love the location, everything seem close to us!

Leisure Partner

10/10

Exceptional

09 Feb 2026

Hunter

Great staff great room breakfast was mid

4/10

Poor

08 Feb 2026

Arion

Im only giving this hotel a 2 star for its location. Thats the best thing about it. The rooms were terrible.. the floors in the hallways were terrible just dirty the best thing is the lobby area. There is no amenities … no microwaves in the entire hotel. It was just a place to lay your head. Which worked for a quick 2 night trip. I’ll make sure to believe the reviews next time. The staff was nice though.

Leisure Family

10/10

Exceptional

07 Feb 2026

Daniel

We were upgraded due to renovations on the property. Staff were courteous and pleasant to work with. Would definite return next time.

Leisure Family

10/10

Exceptional

02 Feb 2026

Ricardo

Super clean rooms. Nice and helpful staff. Good continental staff.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

TIAGO

Great Service

8/10

Excellent

28 Jan 2026

Mario

Great

10/10

Exceptional

27 Jan 2026

Joanalice

The staff is amazing! The rooms are spacious and clean! The perfect location to walk to restaurants, stores and transportation! I would definitely recommend staying here during your visit to NYC

Business_and_leisure Partner

8/10

Excellent

27 Jan 2026

Mario

Great

10/10

Exceptional

26 Jan 2026

Elyse

Clean room, nice staff

10/10

Exceptional

26 Jan 2026

Juli

was great

Leisure Friends

6/10

Pleasant

26 Jan 2026

Rufina

This hotel is in need of a total renovation. Lobby area was ok but room was very very dated and not very clean

Leisure Family

8/10

Excellent

20 Jan 2026

Jorge

The breakfast was so limited that it could hardly be called breakfast. The rooms and flats are a little deteriorated. But it is located in a great place. Very central and close to everything. Very friendly staff.

Leisure Family_with_children

2/10

Poor

20 Jan 2026

Vance

This room was horrible! I want to make a complaint. Please assist!

8/10

Excellent

19 Jan 2026

Marlene

They addressed our needs

Leisure Family

4/10

Poor

17 Jan 2026

michael

The people were good, but the room was very sub standard. Other than the maintenance issues, the walls were paper thin and we could hear everything outside our room.

Leisure Family

10/10

Exceptional

17 Jan 2026

Adrian

We really enjoyed our stay. Thank you for being a part of my plans to celebrate my husband's 35th birthday.

10/10

Exceptional

16 Jan 2026

Timothy

Everything stood out, staff, cleanliness, atmosphere, great place to stay can’t wait to go back!!

Leisure Partner

2/10

Poor

16 Jan 2026

Charlene

The place was under renovation and the places us in a room with a ceiling falling.

Business_and_leisure Partner

2/10

Poor

16 Jan 2026

kyra

No AC, it was hot, no working water in the ice machine.

Leisure Friends

2/10

Poor

14 Jan 2026

Islam

The hotel is exploitative and the staff are inflexible. I

Business_and_leisure Self

2/10

Poor

14 Jan 2026

Alejandro

Not well maintained dirty hotel, broken bed, and they were remodeling a room next to ours so they were making a lot of noise early in the morning, and we were not informed about this.

Business_and_leisure Friends

2/10

Poor

12 Jan 2026

Aida

I was moved to the Hyatt Regency as the overbooked, they didnt have breakfast so the Manhattan refunded, hotel was great but had to go and find a place to have breakfast

Friends_and_family Family

2/10

Poor

08 Jan 2026

Yared

Everything

Family

2/10

Poor

06 Jan 2026

April

Room very dirty bed was

2/10

Poor

06 Jan 2026

Thomas

The room was horrific. Dirty. Moved us to an equally poor room, will not recommend or return

Leisure Family_with_children

10/10

Exceptional

05 Jan 2026

Nicholas

Perfect fit for a broadway visit!

Leisure Family

10/10

Exceptional

05 Jan 2026

Joe

Good service

6/10

Pleasant

04 Jan 2026

Jason

The location was good. Easily walkable to everything we wanted to do. The actual hotel was not very good. Our room was 80 degrees when we checked in and the thermostat was set to 65. We called three times for maintenance to come see what was wrong with the system only to be told that the hotel does not have AC in the winter. It only works in the summer they said. So we had to keep the window in the room open to get it down to 72 degrees and were unable to sleep due to the noise outside. This is with two young children.

The keurig machine didn't work in the room, the outlet in the bathroom wasn't functioning, and the overhead light when you enter the room didn't work. We pointed these out to the maintenance worker who said \"he would report it\".

When we checked in were were told we were being \"upgraded to a newly renovated room on the top floor\". This was hardly a newly renovated room. I travel often for business and have never experienced a hotel only having working air conditioning in the summer. The room was legit 80 degrees when we checked in and we got no sleep all weekend.

Leisure Family_with_children

2/10

Poor

04 Jan 2026

Murray

This place is literally a motel 6 ...the rooms are horrible

Leisure Partner

2/10

Poor

03 Jan 2026

Constanza

Room is falling apart, front desk is already overwhelmed by customer complaints for the same, so when talking to front desk you get a nasty response and pretty much blaming hotel.com for not having actual photos, worst expirience ever, hotel is more like a motel and stinks, they change room and it was the same

4/10

Poor

03 Jan 2026

Yvonne

The room was located right next to the elevator. A first No no. The room gave very little efficiencies. No night table on either side of the bed; limited toiletries: ie: no lotion, an almost empty shower gel bottle. The room phone battery was dead, as was the room temperature control panel on the wall. All of this should've been inspected prior to clearing the room for occupancy. And breakfast, absurd. I prepaid for it, thinking i was getting a hot meal. I wouldn't call a bagel, coffee and a fruit a full meal. I was very dissappointed. Additionally, as far as my welcome at check-in, not very thorough in providing any hotel information.

Leisure Partner

4/10

Poor

02 Jan 2026

Marva

The restaurant was closed for construction. There was holes in the walls and the tub had rust in it with the floor of the tub lifted and coming up. They made our reservation a no call no show after our flight was delayed by a day and I had called the hotel to let them know so the room we had was terrible.

Leisure

8/10

Excellent

31 Dec 2025

Concetta

Room was fine...helpful staff ...ESPECIALLY the doormen !!! Very attentive and helpful. Nice grab and go breakfast....good location. Id definitely stay again...👍🗽👍🏙

Leisure Family

2/10

Poor

31 Dec 2025

Stanley

Room was below standard. Not worth the price.

8/10

Excellent

31 Dec 2025

Stephen

Great location.

Leisure Family

6/10

Pleasant

31 Dec 2025

Aaron

Location is very convenient. Staff was very friendly and helpful. Rooms and hallways are very old and run down, but big variations room to room. My first room had the heat full blast (82 degrees) with no way to turn it down. When I asked about it, I was told every other guest in that room prior to me also complained about it…so why are they still using that room before fixing it? Replacement room was better.

Internet also runs so slowly it is not usable for most modern things.

Bed and shower were very good.

Leisure Self

6/10

Pleasant

31 Dec 2025

Shauntay

Hotel was dated

10/10

Exceptional

30 Dec 2025

Luis

Old but clean

Leisure Family_with_children

2/10

Poor

30 Dec 2025

GARY

Well for starters rooms look nothing like web site more like the Brady Bunch🙄 rooms where horrible and would not ever stay at that place agin rude people and just all around dirty place

Business_and_leisure Family

2/10

Poor

29 Dec 2025

Enrique

Booed this place based on the reviews on this website and you guys are full of poop. Disgusting and misleading.

Friends_and_family Family

4/10

Poor

29 Dec 2025

Monica Nicole

Location is great but the property needs a full renovation - which they are currently working on. Rooms and floors that haven’t been renovated definitely show years of wear and tear. Mattresses were horrible. During our stay the elevators broke so only 2 worked causing major backups.

Leisure Family

8/10

Excellent

29 Dec 2025

Bethany

The staff was wonderful. The room was spacious and there was plenty of warm water. However, the room was very outdated and run down. Also, a couch would have been better than the dresser or the desk in that space. The bed was not comfy. However, we did like the location and we enjoyed our stay.

Leisure Family

8/10

Excellent

28 Dec 2025

Melissa

Room was clean. It was warm and they did bring a fan for the room that helped.

2/10

Poor

28 Dec 2025

Brian

No breakfast. Rooms were hot. Walls are paper thin so you hear everything in rooms beside you. Lower floors look NOTHING like the advertised photos. Only positive was proximity to attractions. Overpriced for questionable stay.

Leisure Family_with_children

2/10

Poor

28 Dec 2025

Ranbir

They said the restaurant is getting renovated and just gave us cold bagels and bad coffee. I would like some refund as I had to spend money on getting breakfast from outside every day.

Leisure Partner

6/10

Pleasant

27 Dec 2025

Dolores

The lobby was small. Thought it would have a bar yo enjoy a drink. Old building and old room. Plugs were loose. Great location though.

Leisure Family

8/10

Excellent

26 Dec 2025

Marc

The staff was friendly and very helpful! We enjoyed every interaction with the staff! The bathroom door did not latch shut and was on a wheel system and would open randomly which was awkward at times and no bathroom fan made for a stinky time when any one went.

Family

8/10

Excellent

26 Dec 2025

Roselande

Great location

10/10

Exceptional

25 Dec 2025

DELIA

Bathroom door didn’t close, it was broken

10/10

Exceptional

25 Dec 2025

Suvil

It was good

Business_and_leisure Self

6/10

Pleasant

25 Dec 2025

Christopher

Location is perfect, however hotel is very outdated.

Leisure Family_with_children

8/10

Excellent

25 Dec 2025

Vijaya

Good

Leisure Family

8/10

Excellent

25 Dec 2025

Lynette

8/10

Excellent

24 Dec 2025

Renata

Clean room, friendly staff everyone very happy to assist me and my family from the second we arrive to the last moment at check out and get our car. Also location location location!

Leisure Family

4/10

Poor

24 Dec 2025

Zina

The bathroom not clean and reception very rude. The breakfast we pay for is not real breakfast.

Leisure Family

4/10

Poor

23 Dec 2025

Lanae

The hotel description said air conditioning included but it’s not. After complaining 3x about the 82 degree room we had and what we thought was a broken air conditioner, the hotel engineer came to our room and explained only heaters were in each room, not air conditioning. In fact, the hotel does NOT have air conditioning. He suggested we request a box fan to cool the room down. That took 2 requests. This visit was in December and even with the windows cracked open, it was uncomfortable. In addition, the barn door to our restroom wouldn’t stay closed. Apparently it’s a common problem in the renovated rooms. The hot water was hit or miss too. The last day we ran out of toilet paper so had to go find a maid who quickly gave me a roll. Any time a complaint is given to the front desk, they tell you they’ll send someone to the room to fix it. They never told us there isn’t air conditioning or offered a fan as a solution.

Leisure Family

10/10

Exceptional

23 Dec 2025

Elizabeth

The rooms were nice and clean.

Leisure Family

8/10

Excellent

22 Dec 2025

Lucretia

Clean room but it was old.