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Mercure Hotel Frankfurt City Messe

Frankfurt · Germany

Duesseldorfer Str 20, 20View location

7.6/10Very good559 Reviews
Cleanliness8.2/108.2
Service7.8/107.8
Comfort7.6/107.6
Condition7.6/107.6
Location9.0/109.0
Neighborhood7.2/107.2
Value7.4/107.4
Amenities7.6/107.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Hotel Frankfurt City Messe

The 4-star Mercure Hotel Frankfurt City Messe is an ideal and convenient location for all your activities: You can reach many destinations easily on foot, including the exhibition center and financial district with its world-famous skyscrapers.

For longer journeys, you can take the tram, which stops in front of the hotel. Or you can take the U-Bahn or S-Bahn from the main train station. All 60 rooms are air-conditioned and have free 24-hour WIFI. Park your car in the hotel's secure garage.

Read more about this hotelShow less

Located in Frankfurt (Bahnhofsviertel), Mercure Hotel Frankfurt City Messe is within a 15-minute walk of Frankfurt Trade Fair and Congress Center Messe Frankfurt. This hotel is 0.7 mi (1.1 km) from Alte Oper and 1.3 mi (2 km) from Frankfurt Christmas Market.

Make yourself at home in one of the 60 air-conditioned rooms featuring minibars and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have shower/tub combinations and hair dryers. Conveniences include phones, as well as safes and desks.

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 2.00 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and cash
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 17 per person
    • Self parking fee: EUR 15 per night
    • Pet fee: EUR 15 per pet, per day
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

    Croatian

Nearby attractions

Financial District 0.1 km / 0.1 mi
Kaiserstrasse 0.3 km / 0.2 mi
Kap Europa 0.6 km / 0.4 mi
Skyline Plaza 0.7 km / 0.4 mi
Frankfurt Trade Fair 0.7 km / 0.4 mi
Museumsufer 0.9 km / 0.5 mi
Deutsche Bank Twin Towers 1 km / 0.6 mi
Eurotower 1 km / 0.6 mi
Goethestrasse 1 km / 0.6 mi
Congress Center Messe Frankfurt 1 km / 0.6 mi
Festhalle Frankfurt 1 km / 0.6 mi
Commerzbank Tower 1.1 km / 0.7 mi
Grosse Bockenheimer Strasse 1.1 km / 0.7 mi
Opera Square 1.1 km / 0.7 mi
Alte Oper 1.1 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2017
  • Number of floors (main building): 7
  • Single rooms: 17
  • Double rooms: 43
  • hotel
  • American Express
  • EC
  • JCB
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
Show 37 more facilities & services
  • Visa Electrón
  • EuroCard
  • City centre
  • Bus/Train station
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Room serviceExtra charge
  • Laundry service
  • Medical service
  • 24-hour securityExtra charge
  • Smoke detector
  • Currency exchange facilities
  • Lift access
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Photocopier
  • Business centre
  • FaxExtra charge
  • Spa centreExtra charge
  • Breakfast buffet
  • LGTBIQ friendly
  • Deposit on arrival
  • Non-smoking establishment
  • Single-Use Plastic Free
  • GolfExtra charge
  • Golf practice facilityExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 18 m²SGL.ST
    SINGLE STANDARDPhoto unavailable10 photos

    Mercure Hotel Frankfurt City Messe

    SINGLE STANDARD

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Hairdryer
    • Minibar

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CAPACITY 1TWIN • CAPACITY 1 • 1 Bedroom • 21 m²TWN.C1-1
    TWIN CAPACITY 1Photo unavailable11 photos

    Mercure Hotel Frankfurt City Messe

    TWIN CAPACITY 1

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.C1-1

    Room amenities

    • Minibar
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN ONE BEDTWIN • ONE BEDTWN.1B

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    TWIN ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 18 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable12 photos

    Mercure Hotel Frankfurt City Messe

    DOUBLE STANDARD

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Minibar
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 21 m²TWN.ST
    TWIN STANDARDPhoto unavailable11 photos

    Mercure Hotel Frankfurt City Messe

    TWIN STANDARD

    Room photos

    11 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Minibar
    • Hairdryer

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN WITH DOUBLE BEDTWIN • WITH DOUBLE BEDTWN.DB

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    TWIN WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUM • 1 Bedroom • 18 m²DBL.PI
    DOUBLE PREMIUMPhoto unavailable2 photos

    Mercure Hotel Frankfurt City Messe

    DOUBLE PREMIUM

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Room amenities

    • Hairdryer
    • Minibar

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE INNERDOUBLE • INNERDBL.IN

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    DOUBLE INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Mercure Hotel Frankfurt City Messe

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Hotel Frankfurt City Messe

7.6
Very good
559 Reviews
Cleanliness
8.2 /10
Service
7.8 /10
Comfort
7.6 /10
Condition
7.6 /10
Location
9.0 /10
Neighborhood
7.2 /10
Value
7.4 /10
Amenities
7.6 /10
100 reviews shown
8/10
Excellent
25 Jul 2026
Catherine
Lovely stay at The Mercure Hotel. Special mention to the evening receptionist, absolutely delightful. The room was clean with a very comfy bed. Bathroom a little bit on the small side, but sufficiently adequate for the 3-night stay. Good location, close to station and within walking distance of all main attractions, apart from the botanical gardens, for which taking the underground is advisable.
Slight warning to couples with young children, the hotel is located next to the station, where the usual down on their luck characters can be found. They are harmless but can be an unsuitable sight for young children.
8/10
Excellent
24 Jun 2026
youngil
My room has to use stairs but front staff are good.
6/10
Pleasant
07 Jun 2026
Chanaprom
The hotel is in a great location, which was a major plus. However, my experience was disappointing when the shampoo and body wash dispensers ran empty and were not refilled by housekeeping. When I contacted the front desk, the staff were unable to locate replacement stock or resolve the issue promptly. This lack of coordination and attention to basic guest needs felt unprofessional and detracted from an otherwise convenient stay.
Partner
8/10
Excellent
28 May 2026
Jose Daniel
Muy buena propiedad por el precio. El desayuno bastante completo. Funcional para ir de negocios y sobre todo por tener cerca la Frankfurt Messe,
Self
10/10
Exceptional
14 Feb 2026
Iain
Nice clean room and bathroom.
Good location.
Friendly staff.
Great breakfast
Business
10/10
Exceptional
04 Jan 2026
Karen
Staff were friendly and helpful. Lovely clean and comfortable room.
Friends_and_family Family
10/10
Exceptional
15 Dec 2025
Rune
Great hotel and very central next to main train station . Service is friendly and professional . Great hotel . Would definitely return . There are lot of random people and druggies roaming the streets around the central station at night, but didnt have any issues with them as such. Also the security at the hotel is very good so we felt very safe .
Leisure Friends
10/10
Exceptional
30 Nov 2025
Chanaprom
The staff are very nice
Partner
10/10
Exceptional
26 Oct 2025
rudy
Great hotel, friendly staff
8/10
Excellent
18 Sep 2025
Megan
4-5 stars overall. Clean rooms, very good breakfast, and friendly front desk and breakfast staff. The location is very central and conveniently located to the main station and river. However as other reviewers have commented, there are a lot of drug users hanging around the station and streets. Nevertheless the area did not feel unsafe during daylight hours.
Leisure Partner
10/10
Exceptional
05 Sep 2025
Victoria
Good
10/10
Exceptional
23 Jun 2025
Lou
Exceptionally nice staff. Great location too.
6/10
Pleasant
10 May 2025
Massimo
The neighborhood looks like unsafe, many homeless around, you can’t really go out in the night time
8/10
Excellent
28 Apr 2025
Phil

Comfortable and close to the station.

Comfortable hotel close to the station with a tram stop outside. Quiet rooms. Great service from the friendly staff. Clean modern facilities and the mini bar and coffee machine were welcome additions. I didn’t participate in the breakfast so can’t comment on that. Would definitely book again.
Business
8/10
Excellent
21 Mar 2025
Sarah
The hotel itself is fine. Good location as near the train station and exhibition centre but the area is not great.
Business
8/10
Excellent
22 Jan 2025
Tom
Surrounding area is a little off putting.
8/10
Excellent
28 Oct 2024
Gilbert
This hotel is a bit dated but it is conveniently situated with 5 minutes on foot from Frankfurt Central Station and a tram stop right in front of the hotel. So overall it’s a great value and its location is everything.
Leisure Family
10/10
Exceptional
18 Sep 2024
Sirisin
All good
Leisure
6/10
Pleasant
09 Aug 2024
Jessica
Parking was hard as the parking lot was small and look like it was falling apart. Check in was long as their machines were down.
Leisure Friends
8/10
Excellent
07 Aug 2024
Hilli Hassan
Hard to find a parking. Provided parking is very limited and small with fees.
Business_and_leisure Self
8/10
Excellent
02 Aug 2024
Christopher
Nice budget hotel near the train station but like any other city, not very pleasant area around train stations.
Leisure Friends
6/10
Pleasant
31 Jul 2024
Verified traveler
The photos from the website are misleading, it shows a tall and nice building that confuses people easily and we thought that was the hotel but it’s not.
Partner
8/10
Excellent
26 Jun 2024
Jorge
The hotel property is very nicely kept, clean, and very convenient to the main train station.

The single bed room is small but it has all you need for a couple of nights stay. The bedroom and bathroom were updated, clean and had all I needed for a night.

I would stay in this hotel again for a night or two given the convenience of how close it is to the train station and how clean and modern it is on the inside. The breakfast is also very decent.

As with any other hotel or property in the neighborhood of the main train station, the problem is the rampant and publicly visible drug dealers, drug users, alcoholics, and homeless people that have taken over the streets and sidewalks. There are no problems with this inside the hotels of the area, but it is quite an evident problem once you step out of this or any other hotels in the neighborhood.
Leisure Self
6/10
Pleasant
10 Jun 2024
Sin Huat Dennis
Untidy and carpet seemed very dirty!
The hotel has a tram station right in front and near to the Hauptbahnhof (Main Train station)
Leisure Friends
4/10
Poor
28 May 2024
Hakan

Frankfurt mercure hotel

Here's a structured review based on your feedback:

---

**Review of Mercure Hotel in Frankfurt**

I recently stayed at the Mercure Hotel in Frankfurt and had a mixed experience.

**Location:** The hotel is conveniently located next to the train station, making it easy to get around the city. However, the area around the hotel felt unsafe, with a noticeable presence of addicts and beggars, which was quite unsettling.

**Room Quality:** Unfortunately, the cleanliness of the rooms was lacking. The carpets were particularly dirty, which affected the overall comfort of the stay.

**Service:** The highlight of my stay was the staff at the reception. They were friendly, professional, and very helpful, which was a silver lining in an otherwise disappointing stay.

**Overall Experience:** While the location and staff were positive aspects, the unclean rooms and the unsafe surrounding area significantly detracted from my experience. I hope the management can address these issues for future guests.

---

10/10
Exceptional
31 Jan 2024
Linda

Good Hotel, Good Location.

Good Hotel, Good Location. comfortable and clean hotel at a reasonable price.....
Business
6/10
Pleasant
17 Dec 2023
Alison

Sadly not in a great area and not the best hotel.

Hotel is very close to the train station, which, unfortunately has a number of homeless groups and what appears to be prostitution. There are groups of young men around all day and night.

The room itself was adequate, far too hot (even for winter) and the only way to cool down is to have the window wide open - which means the noise is unbearable (sirens, loud shouting and laughter etc) - even with the windows shut it’s still quite noisy.


There is a kettle in the room but the tea and coffee on offer is not nice. Thankfully there is a McDonald’s and Starbucks at the train station.

We were only staying for the weekend so we managed, but we would not stay here (or this area) again.


It’s not a 4 star hotel at all. But the price was low so should have been warned.
Partner
8/10
Excellent
27 Nov 2023
AMIT
Location is excellent, just next to train station, tram stop just outside the hotel. Because it's centrally located, it comes with its cons, (a) unwanted elements of the society selling drugs, (b) traffic noise.
Hotel is decent, good for few days stopover. Lift is small, it says max 4 person, but you won't take chance with that. Room size was decent, needs a bit of upgradation, specially with carpets. Bed was comfortable, bathroom amenities were great. Mini bar was available at extra cost. Daily housekeeping is available. Water kettle and tea coffee tray in room gives it a big plus.
Leisure Self
6/10
Pleasant
05 Nov 2023
Jezreel Gaius
Front desk personal were not so friendly and warm. Same with the lady in the breakfast area. When we checked in the front desk said parking is free if you're a member, then when we checked out they charged us for parking. Parking is really tight and limited in the basement. Location is conveniently in front of the train station. Its clean for the most part but the carpet smells and is quite old. Breakfast was good actually! Decent place, staff could be friendlier but don't expect much.
Leisure Family
6/10
Pleasant
23 Oct 2023
G
The hotel was great but the location in the city was not.
People selling drugs across the street
A simple walk to the station for food was tense and with unsafe feeling
Partner
8/10
Excellent
15 Oct 2023
Andrei
Hotel is very good for a short stay. We liked its convenient location near highways and central train station. It offers €20 UG parking. However, the parking ramp and spaces inside are too small for large vehicles. We walked 25 minutes to get to the old town, great restaurants in the downtown, Alt Opera or Cathedral. Some streets in directions to river and train station do not appear safe. But we safely walked approximately 15 minutes after 8pm away from the hotel along a large street in a direction to Alt Opera. The downtown attractions are located in additional 10 min walk on a right hand side.
Leisure Partner
6/10
Pleasant
08 Oct 2023
Tracy
The room was more than adequate, staff weren’t as helpful as most we’d encountered on this trip. The biggest problem for us was that within 10 minutes of being outside, we were approached by 3 different aggressive looking men demanding something that we couldn’t understand and wasn’t sure at one point if we were about to be mugged. We might’ve just been unlucky but it put a bit of a cloud over our stay and we were then reluctant to venture out
Leisure Partner
10/10
Exceptional
07 Oct 2023
Kenneth

Overnight stay at the Mercure Frankfurt City Messe

It was an overnight stay whilst travelling from the north to the south of the country. Therefore none of the hotels facilities were used. The room was quiet so a good nights rest. Very close to the railway station.
Self
8/10
Excellent
10 Sep 2023
Yasmin
Hotel is nice but next time i would avoid living near Hbf as its very noisy
6/10
Pleasant
07 Aug 2023
George
The hotel overall was fine and clean. But the location is sits next to can lead you into undesirable area where people who are drunk line the streets and you could feel very vulnerable.
Leisure
8/10
Excellent
11 Jul 2023
Musstanser
Very approachable from the main train station. However, like many other German hotels, the services are basic. Don’t expect too much. Also, don’t ask for the top floor. There is only one elevator.
Business
8/10
Excellent
09 Jul 2023
LOUIS
Close to Frankfurt main train station and its U and S-bahn trains. Area around this station has the poor and homeless. The main street Kaiserplatz leading to the station has many restaurants.
Leisure Self
8/10
Excellent
10 Jan 2023
Mun Yeong
Overall, the hotel is good for the price but being near to the train station has its advantage and bane.
Not the safest place at night as there are strange individuals on both side of the roads along where the hotel is.
We see police arrest almost every night near the hotel.
Day time wise, the location is great!
Friends_and_family Family
8/10
Excellent
03 Jan 2023
Ken
The property was great, the room was super quiet and we were right on the Main Street with a tram stop out front. The building and room was really nice and I’d stay there again because it’s practically across the street from the train station. That said, be advised to not walk down the street behind the hotel, very sketchy people, on drugs it was pretty awful and I’d only stay there again because of how close it is to the train station and it was a good price.
Leisure Partner
8/10
Excellent
22 Nov 2022
fadi
Staff, clean and location
Business_and_leisure Self
2/10
Poor
01 Nov 2022
Guglielmo
I booked room and on arrival was told the hotel was full
Business Self
10/10
Exceptional
24 Sep 2022
Eilis
Great hotel. Fantastic room, good size for two people. Plenty of amenities, coffee maker and tea, bathroom accoutrements, great breakfast buffet.
Leisure Friends
8/10
Excellent
20 Sep 2022
Danny
Ok
Leisure Self
6/10
Pleasant
22 Aug 2022
Verified traveler

Great hotel...BUT...

Hotel itself was great, polite staff, clean and comfortable. Good location across the road from train station.
But there is a big BUT. The area around the hotel is drug addict central. Openly taking hard drugs and the smells that go with it. The area certainly needs cleaning up dramatically before we would stay in this hotel again, which is a shame. Certainly wouldn't recommend a single woman staying here.
Partner
6/10
Pleasant
31 Jul 2022
Michael
Nice staff, but area around the hotel is to be avoided.
Leisure Partner
8/10
Excellent
25 Jul 2022
David

Frankfurt2022Treip

5 minute from the train station, U, S, trams at the front door.
Partner
6/10
Pleasant
29 May 2022
Chantelle

Generally okay

Room was dated, carpet and wall paper was covered with stained. General conditon was okay. Staff were pretty nice and helpful. Not recommended for female stay as the environment can be quite rowdy. However, it was superb convenient.
Partner
8/10
Excellent
07 May 2022
Michael
Hotel conveniently located for the station. Room clean tidy And well appointed. Staff very friendly Andrew helpful.
Leisure Friends
8/10
Excellent
26 Mar 2022
Don

Messy in Messe.

Seedy messy area in Frankfurt drug and red light area but opposite Hbf (main station). Friendly accommodating staff. Small uncomfortable bed situation. Clean bathroom. Coffee machine and pods is a nice touch. Happy overall thanks.
Self
10/10
Exceptional
02 Feb 2022
Anas

Good hotel

Great staff, always helpful,
Good location, 2 minutes walk to train station
Business
8/10
Excellent
14 Dec 2021
Chin Keong

Good hotel but location is not conducive for famil

Good place for a short stay. The hotel maintains standard as a reputable chain hotel. The only issue is the location, though convenient to the transportation hub, there are many dubious people around that make you feel unsafe. There are drugs pushers, beggars etc congregate at the area. If not for the convenience of reaching the train station, I would recommend to stay in the old town instead of this location.
Partner
4/10
Poor
24 Oct 2021
Verified traveler
The picture of the building are not of the hotel. I didn’t look each specific enough and resulted in a far less comfortable standard than what I expected. Staff friendly, but dodgy area and not safest at night
Business
6/10
Pleasant
14 Oct 2021
Michelle

GOOD HOTEL HORRIBLE LOCATION

The hotel is good, price-quality very good. The only REALLY BAD thing is the location, of course it is not the hotel´s fault but the area around the hotel is HORRIBLE lots of suspicious activities, homeless, drugs, etc. Very scary to walk or be outside.
Partner
6/10
Pleasant
18 Sep 2020
Verified traveler

Hotel not bad but won’t stay again

The room is pretty acceptable. Reception staff do what they are there to do. Breakfast staff not very proactive. Breakfast itself is very very simple, food is acceptable but there’s no care - there were expired yoghurts available and empty containers and plates. The area is good during the day but at night you won’t feel safe as you’ll be approached by many drug dealers. Across the street there’sa few restaurants that serve great Middle Eastern food.
Business
8/10
Excellent
05 Jan 2020
Anthony

Close to station

Nice hotel. Nice staff. Close to Frankfurt Main rail station. Sadly lots of low lifes around the hotel and obvious dealing. Police presence was good and saw three groups searched and questioned.
Self
8/10
Excellent
05 Jan 2020
Verified traveler

Excellent Hotel.

Very good Hotel for the price, everything was good. Location is excellent, very close to the train station. What I really didn't like was the area around the Hotel. This is in no way the Hotels fault but I really didn't feel safe walking around this area with my wife.
Partner
2/10
Poor
21 Sep 2019
Ashley
Between the stains all over the room (floors, walls, bathroom...), the ripe in the curtains, the constant sirens wailing, the TINY one person elevator, the location being up the street from a very scary red light district and the breakfast people being rude because I asked for a spoon for my first bad coffee in Germany... it was an absolute horrible experience.
Leisure Partner
10/10
Exceptional
13 Sep 2019
Shakil
Very clean rooms. Nice location. Affordable & nice front desk.
Business
6/10
Pleasant
05 Aug 2019
Verified traveler
I chose the hotel because it was close to the train station. Hotel is decent but rooms are very very small. Cleaning could be improved. Internet connection has many interruptions. For some reason if I kept the windows closed there would be a damp air in the room.
10/10
Exceptional
03 Jul 2019
Mike
No pool or full service dining, but clean and very convenient location. We stayed in three different Mercure properties in Frankfurt (the other 2 in Eschbon) and we liked this one the best. Elevator is very small but that is a fact of life when remodeling an older building not designed from the ground up for elevators.
Business_and_leisure Partner
10/10
Exceptional
26 Jun 2019
Christopher

Nice rooms in extremely convenient location

Excellent option close to central train station and airport links for start or end of a European trip. Convenient connections for city transit and regional tours. Multiple restaurants close by, would definitely stay again with coming in/out of Frankfurt.
Family
8/10
Excellent
24 May 2019
Verified traveler
Location is ideal: 5 mins. walk to Frankfurt Central Station and 15 min. walk to downtown (main shopping district).
Rooms: very quiet hotel; very comfortable bed and pillow; good coffee machine and shower.
Staff: friendly, polite, accommodating and very customer focused. eg. Our flight was at 5.30pm the day of check-out. The hotel kindly let us check out at 1pm instead of 12 noon.
Price: good rate for a 4 star and for such a central location.
I would stay here again and recommend it.
Leisure Friends
10/10
Exceptional
12 Apr 2019
Verified traveler

2 night biz trip

Extremely convenient location. About a min away fr main train station by foot. Room is clean. Very reasonable price.
6/10
Pleasant
18 Feb 2019
Verified traveler

Average business hotel

Convenient location, average breakfast, small room with average noise proof, tiny elevator that can only fit 4 adults. Shower area is tiny, shower head is good, but the water is not very stable.
8/10
Excellent
02 Jan 2019
Anupam
Comfortable bed, close to the train station, good breakfast.
Partner
8/10
Excellent
30 Dec 2018
Verified traveler
Is a small hotel not like in the pictures but is gut
8/10
Excellent
19 Nov 2018
Verified traveler
Great value, decent size room and bathroom, very clean and close to the train station.
Leisure Partner
6/10
Pleasant
17 Nov 2018
Claude A.

All Mercure hotels are not alike

Thought I had booked the Mercure central where. I have stayed before, but made an error in booking and was in Messe. A distance from rail station and area I like to walk around. Hotel not as nice, small single bed, nice bathroom, hard to control heat/Air in room. Staff was friendly and helpful.
8/10
Excellent
10 Oct 2018
Randall

Good for one or two nights

The overall experience was not bad, just didn’t feel 4 star
6/10
Pleasant
25 Jun 2018
akshay

Location very close to hbf

Not the best area to stay, europa alley area is much nicer.
8/10
Excellent
05 Jun 2018
Verified traveler
Car park entry is too narrow for a BMW X5 SUV, in the end we have to park our car in nearby public car park
Family
8/10
Excellent
23 Apr 2018
Jim1982

Ok hotel

Rooms are a bit dated and only a small lift that takes a maximum of 4 people at a time. On checking out was told I still had to pay for the room that I had actually paid though Expedia needed to look though my suitcase for a email I had printed off to prove I had paid
8/10
Excellent
07 Apr 2018
S

Close to Frankfurt Main station

Good hotel for a overnight stay. Close to the station and about 20 on the train from the airport. It is also walking distance to Skyline plaza
6/10
Pleasant
26 Mar 2018
Samanatha

Downtown basic

It was a pretty basic hotel, nothing extra. It was extremely cold in the room and even when I turned the AC off it still stayed freezing cold all night, didn’t make for a goodnight sleep. Also, the shower drain was clogged so the water was covering my whole feet as I was showering.
6/10
Pleasant
05 Mar 2018
Verified traveler
Good situated, cloe to the main station. Bad olour in the room at arrival. Friendly staff, good breakfast.
8/10
Excellent
21 Feb 2018
Daniel

Close to Central Railway Station

Very handy to the Central Railway station, although the nearby area seems to be a haven for vagrants. We were able to check in super early which we were very grateful for, and our room was clean and well appointed. Easy access to public transport and conveniences.
Partner
6/10
Pleasant
13 Jan 2018
Verified traveler

Convenient but tired.

Great position near exhibition, station and some good restaurants. Hotel was tired and needs a refit. Not enough staff on the front desk. I would stay again for convenience.
2/10
Poor
08 Jan 2018
SULIANO
We suppose to book at Mercure Sydney but our booking was wrongly made to Mercure Frankfurt
Family
10/10
Exceptional
04 Jan 2018
Verified traveler

Very cost effetice choice but not fancy

Great hotel - great price and staff were friendly and helpful. Good budget option and the local area wasn't amazing but the transport links to the city was great.
Family
8/10
Excellent
31 Dec 2017
Verified traveler

Great value!

Great location, would stay again. Coffee machine not the easiest to operate and had to go online for instructions! Also the duvet was not big enough to cover the whole bed but otherwise transportation and location are the big pluses.
8/10
Excellent
19 Dec 2017
christian
surprised at no restaurant or food beyond the breakfast service, which was quite good.
8/10
Excellent
15 Nov 2017
Verified traveler

Decent hotel near central train station

Needed a place close to the train station. It was quiet. The staff was helpful and cordial.
8/10
Excellent
04 Nov 2017
Div

Nice hotel...

About 20 min from Frankfurt Airport and 30€ via taxi. Hotel is small but perfect for the tourist. Comfortable beds, pleasant staff, great location. Fantastic Thai restaurant around the corner. Will stay here again.
2/10
Poor
29 Oct 2017
Mark

avoid this hotel

terrible hotel, the room carpet had staines on it, the bathroom door had been repaired badly and looked like it had been broken into
8/10
Excellent
05 Sep 2017
yukiyo

Strongly recommended!

It was very pleasant and convenient to stations/messe/old town etc and we enjoyed our stay very much! We could even enjoy extra exercise after as the lift was not available for maintenance :-)
Partner
10/10
Exceptional
03 Sep 2017
Verified traveler

Excellent hotel at good location

Excellent hotel at very good location. Friendly staff and access to Restaurents and across central station
4/10
Poor
03 Sep 2017
Verified traveler

\"So Sorry\"

Probably wont stay here again. Had to climb five flights of stairs with my luggage due to elevator under maintenance. I can understand emergency maintenance but the sign indicated it would be down for three days. Therefore, it was planned. No advance word of this during booking and of course, no adjustment for the inconvenience - just a \"sorry\". This \"sorry\" customer wont be booking with this company again if that's the way they will treat customers.
10/10
Exceptional
15 Aug 2017
Dean

Great location, mostly great staff.

Great location near the main train station, the food and other businesses near by are what you'd expect near a train station, quick and cheap. Our room was nice and quiet, spacious(for Europe) with a mini fridge and nice bathroom. The staff was so/so, the guy that checked us in was nice, but when we called down later to inquire about the TV, the staff was rude and gave a nonsense answer. The wifi was good, we were able to stream and chat.
Partner
8/10
Excellent
14 Aug 2017
Bradley
Building work is ongoing next door which presumeably caused the crack in the wall of my room. Whilst appreciating the central location, I didn't expect so much noise.
8/10
Excellent
09 Aug 2017
Wayne

Ok for overnighter

Hotel suitable for overnight stay after 13 hr flight.
Next to main railway station, walking distance
Partner
10/10
Exceptional
22 Jun 2017
Verified traveler

Nice hotel in central location

Nice hotel in central location. Very friendly front end staff. Only thing to improve would be the food buffet choices
4/10
Poor
18 Mar 2017
Verified traveler

Mid to low budget facilities for high price

AC noise no cooling. Shower head falling. Very small room. Single channel in English.
2/10
Poor
13 Jan 2017
Parviz
I have already E-mailed you about my experience at this hotel. When I checked in I was told the room is not ready and I should come back later and when I came back I was told they arranged for me to stay at another hotel because the hotel was over booked and they dad to give away my room even though I was already charged for the room.
The room rate at the hotel I was sent to was $70.00 cheaper per night.
I expect to be reimbursed for the difference and in addition to that to be compensated.
8/10
Excellent
23 Dec 2015
Verified traveler

Close to city and comfortable

Everything was great apart from the booked taxis,don't bother make your own way,late on both pickups
6/10
Pleasant
11 Oct 2015
Tallan

Room to hot , on main\nRoad

In general Hotel was ok, unfortunately, air conditioning did not work, room was very warm, opening the windows, helped but because hotel is on main road, the noise from cars and sirens meant you had to close the windows at night.

Hotel lift was tiny, not for the claustrophobic
6/10
Pleasant
07 Sep 2015
Alisha

Close to Train station and city

The hotel was a pleasant stay. The staff were very polite and helpful. The room was small, but comfortable and we didn't really spend much time there anyway. Breakfast was a small style buffet breakfast which we found suited us as some of the eateries in the vicinity didn't really offer much in the way of breakfast. Wifi was reliable and the hotel is close to the main train station and about a 10-15 minute walk to the cbd and shopping area.
The area is pretty safe despite being close to the 'red light district' just obviously use caution like you would in any other city as some streets were a little dodgy. We (2 females) didn't really have any dramas in the way of safety.
8/10
Excellent
05 Aug 2015
Verified traveler

Good hotel

Fair price, nice and clean. Good location.
8/10
Excellent
04 Aug 2015
Verified traveler

Much better than what other people said

The hotel is excellent, it had everything we need except an electric kettle. As it is located in an old area, the surroundings can hardly said to be good. But it is just 2 minutes away from the central station and is easy to be found. Supermarket and tram stop ar nearby. Great!
Partner
8/10
Excellent
11 May 2015
James

good enough

Reasonable for a night. Hbf 5 minute walk. Neighboring area isn't the greatest. Just like any big city.
8/10
Excellent
27 Mar 2015
Verified traveler
Great location. Stayed there for 2 nights, clean room and good service...

Location & surroundings

Mercure Hotel Frankfurt City Messe
Duesseldorfer Str 20, 20, Frankfurt Am Main, Germany

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Mercure Hotel Frankfurt City Messe

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