Name: NH Collection Frankfurt Spin Tower
Address: Güterplatz, 1, Frankfurt Am Main, 60327, DE

6/10

Pleasant

20 Jul 2026

Rasmus

Stayed here two nights.
Positives:
- clean
- app for room service and queries

Negatives:
- charge for \"premium\" wifi, which wasn't even that fast
- a lot of noise from pipes when nearby rooms were using water
- low quality pillows

Self

10/10

Exceptional

15 Jul 2026

Elyssa

Incredible hotel. Beautiful views and rooms all very clean and contemporary style. Breakfast was fabulous as well!

Family_with_children

10/10

Exceptional

11 Jul 2026

salma

Muy moderno, limpio y céntrico. Con vistas an la ciudad. Ideal para tomar el tren o ir al aeropuerto. Con desayuno-buffet espectacular. Volvería

Business Family

10/10

Exceptional

08 Jul 2026

Mark

Great staff and location.

Self

10/10

Exceptional

07 Jul 2026

Andrew

Great hotel. Truly enjoyed our stay.

Partner

10/10

Exceptional

27 Jun 2026

Treena

Large, spacious room - with modern amenities. The hotel staff were helpful and polite. Central location near the train station, which was super convenient

Partner

10/10

Exceptional

14 Jun 2026

Jason

Staff was most helpful. Room was clean

Self

10/10

Exceptional

07 Jun 2026

Francis

Great place and great location. Would stay again if I am in Frankfurt

Family

10/10

Exceptional

05 Jun 2026

Dion

This was my second time staying at the Spin Tower and I will be staying there again when I return to Frankfurt. My room was nice, clean with a great view. The staff was friendly and helpful.

Self

10/10

Exceptional

01 Jun 2026

David

Clean room great hotel A+

10/10

Exceptional

24 May 2026

Michael

Amazing staff, location is great. Walking distance from train station. Very luxurious rooms and amenities. Great breakfast . Highly recommended.

Friends_and_family Family

10/10

Exceptional

17 May 2026

sherri

Loved the location. Can walk to restaurants and the mall is right next door. The hotel is clean and the staff is very accommodating. Breakfast was included and was very good. I would definitely recommend staying there.

Business

8/10

Excellent

15 May 2026

sherri

Staff was helpful. Breakfast was good and the amenities were great. Loved the location.

Business

10/10

Exceptional

11 May 2026

Sharyn

Lovely hotel.
The best breakfast buffet I’ve ever had.
The bed linen was beautiful, the bed and pillows were comfortable.
I would have enjoyed a room with a bath but unfortunately didn’t get it.

Partner

10/10

Exceptional

10 May 2026

Lucianny

Everything was perfect!

Business

10/10

Exceptional

05 May 2026

Chris

Very nice stay. Clean hotel and nice staff

Self

10/10

Exceptional

31 Mar 2026

Sey

Love the serine environment,it’s cool and calm ,and the staff’s beautiful uniform

Friends

6/10

Pleasant

22 Mar 2026

Richelle

Probably best for business-people. Not a go-to for a romantic weekend or unique experience. Totally clean, so I'd say, no news is good news?

Partner

10/10

Exceptional

20 Mar 2026

Jessica

The room was very nice.

Self

8/10

Excellent

15 Feb 2026

Naphine

The room was very clean and it went really well. Can wait to visit again

10/10

Exceptional

19 Jan 2026

Andi

Very good

10/10

Exceptional

07 Jan 2026

Mary

NH Collection was a true find! We were pleasantly surprised by our adjoining family room on the top floor with spectacular views. This hotel seems to cater more toward business and professional travelers, as we noticed very respectable etiquette in the dining and common areas. We noticed limited storage space for clothing, and few outlets for charging devices. The room was spacious and the bed was supremely comfortable. Though the bathroom area was a bit small, the shower was incredible. The location was about a 10 minute walk to the train station, not bad at all. We would come back to this property again!

Leisure Family

2/10

Poor

30 Dec 2025

Krishna

Unfriendly front desk in Frankfurt property. The room is so small the spaces around the bed is so small. Both Nuremberg and Cologne facilities are good

Leisure Family

4/10

Poor

16 Dec 2025

Joslynne

Very poor parking and location. It’s cool looking inside but I would not recommend if you are looking for an efficient location and transition into your stay

Leisure Friends

6/10

Pleasant

09 Dec 2025

Cori

The hotel itself is cute enough with Nespresso machines in the room. I had a corner suite, but it literally looks out onto a construction site. The biggest issue is that the walk from the train station is not through the best area and you have to be on guard. I would not stay here again mainly due to the unsavory location. Staff was nice and the welcome cake fantastic. However, room service left the plates and didn't replace coffee pods in addition to a few other things. I like the NH brand and stayed at a few other NH's during this trip with very favorable reviews. This location just isn't one of them.

Friends_and_family Family

10/10

Exceptional

27 Nov 2025

Cheng Ching Kurt

Nice room, very comfortable

10/10

Exceptional

21 Nov 2025

David

View from 19th floor is impressive, especially with floor to ceiling window.

Business Self

8/10

Excellent

20 Nov 2025

Amy

Hotel was nice and clean. We paid $410 for one night which seems super high. It was in a rougher area of town so we didn’t feel comfortable going out at night. We arrived an hour early and were told that it would coast 60 euro if we wanted an early checkin, and a smaller bed because that’s all that was available. Just seems like a high end hotel would offer complimentary early checkin if there is availability. Overall, nice hotel but wouldn’t stay again due to the cost and location.

Friends_and_family Friends

8/10

Excellent

07 Nov 2025

Sundar

Wonderful view of Frankfurt, clean rooom, great service!

10/10

Exceptional

07 Nov 2025

Jack

Really nice room, friendly reception staff, chatted and said about local restaurants etc. bar on the terrace is a nice vibe. Area around is a bit of a building site at the minute, but good restaurants within walking distance. Also not far from the airport 15-20 min drive. Parking is quite expensive though if bringing a car.

Business Self

8/10

Excellent

06 Nov 2025

Avraham

Very convenient hotel

Business

10/10

Exceptional

24 Oct 2025

Malte

I only stayed for a night, but would stay here again based on my experience. Very modern amenities and everything is clean. The staff was super attentive as well.

Leisure Friends

8/10

Excellent

01 Oct 2025

Diana

Room was amazing, location fantastic. Front desk service was abysmal, had to call multiple times for the same thing. The app the hotel uses doesn’t work and they never actually deliver on the requests put through the app. The level of service you receive depends entirely on who’s working that day.

Partner

10/10

Exceptional

28 Sep 2025

Ayman

Clean room | Staff | Shops nearby

Business

6/10

Pleasant

24 Sep 2025

Peter

Nice modern hotel. Let down badly by restaurant. Only poor buffet on offer, not good. 3rd floor bar was also closed when it should have been open. Not acceptable in a large hotel like this.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Cameron

Great hotel

Business

10/10

Exceptional

18 Sep 2025

Paul Toong Meng

Excellent hotel near Frankfurt HBF.

Spacious room and 10mins walk from Frankfurt HBF station. The area around the hotel is safe and no gathering homeless men.

Self

6/10

Pleasant

17 Sep 2025

ELBA

Basic

Business Self

10/10

Exceptional

14 Sep 2025

Ndidi

Excellent

Self

10/10

Exceptional

05 Sep 2025

Jermaine

Beautiful hotel with the perfect city view!

Leisure Self

10/10

Exceptional

28 Aug 2025

John

Actual sound proof room, so very quiet! Next to major shopping mall and surrounding shops. Amazing skyline view and the breakfast was fantastic!

Leisure Partner

2/10

Poor

27 Aug 2025

Maziar

The AC system was very poor. We booked our room during the summer, and it was always uncomfortably warm. The room, and even the hallway, had a damp, musty smell. The cleanliness was unacceptable — the side tables and the area under the bed were covered in dust and dirt. Even the coffee cups provided in the room were dirty.

10/10

Exceptional

28 Jul 2025

Lily

I enjoyed staying in the hotel. Front desk staff were very friendly and helpful

10/10

Exceptional

27 Jul 2025

Nelly

This stay overall was good, my only issue was breakfast wasn’t included, even though we was marketed it was

8/10

Excellent

18 Jul 2025

Anupam

Nice place

Room was hot during the hot summer days. Fan was blowing, but I couldn't get the temperature lowered or the AC to kick in. Rooms are on the smaller side.

Friends_and_family Family

10/10

Exceptional

17 Jul 2025

Ahmed

Location is very good and the room was very clean.

Business Family_with_children

10/10

Exceptional

13 Jul 2025

Denise

Spacious and clean rooms. Great location

Our stay is great and the rooms are spacious and clean. However, breakfast spread is the same daily and there isn’t much varieties. Location is perfection too as it’s near a mall with many eateries around

Friends_and_family Family

10/10

Exceptional

08 Jul 2025

Natasha

The hotel was amazing clean and very professional

Leisure Partner

10/10

Exceptional

07 Jul 2025

Simon

A well designed modern hotel

Leisure Partner

2/10

Poor

06 Jul 2025

Hyunbin

Terrible rooms

10/10

Exceptional

05 Jul 2025

Marc Oliver

The property was very modern. The room was incredibly spacious. Even though we only got a room on the fourth floor there was still a decent skyline view. The facilities were clean and the staff was delightful at every interaction.

Leisure Partner

8/10

Excellent

23 Jun 2025

Anthony

We arrived early and decided the pay the premium to access the room before 2, it was worth it.
Hotel location is great, with plenty of bars and restaurants within easy walking distance. Definitely a great place to stay in Frankfurt

Partner

10/10

Exceptional

23 Jun 2025

Zhanna

I will recommend this hotel to all my friends and family. Great welcoming, excellent hospitality, delicious fresh breakfast every morning, very romantic dinner atmosphere. Rooms are clean, very comfortable beds and hotel overall smells great.

Leisure Family_with_children

10/10

Exceptional

19 Jun 2025

Sindy

A wonderful hotel with an exceptional team. Including Amin on the front desk and a superb team working in the very busy bar. Especially in the evenings. Will definitely stay here again.

Self

8/10

Excellent

26 May 2025

lydia

Beautiful hotel right next to the shopping mall and the train station. My corner room is very spacious with gorgeous view. Staff from the front desk, restaurant &bar and room cleaning are super nice and helpful! Breakfast buffet is delicious with a lot of varieties. The only reason I gave 4 star instead of 5 star is because of too many constructions around the property. Overall I had a very nice stay. Thank you.

Leisure Self

10/10

Exceptional

24 May 2025

Qiutong

We got a junior suite and it’s better than expected. New hotel. Spacious and very clean. Comfortable bed and relax area.

Leisure Family

8/10

Excellent

15 May 2025

Adam

The hotel is in a busy area. Our room was on the 19th floor. It was tiny but efficient. The climate controls were limited, and I was a bit too warm with the coldest (-3) setting enabled. We're American, so that was not surprising. The staff were all excellent, especially Mohammed at the ground floor bar, and Tim up in the Terrace Bar. Both gave excellent local advice that ended up serving us well. Great job!

Leisure Partner

10/10

Exceptional

07 May 2025

Yao

A good stay

10/10

Exceptional

05 May 2025

Dion

The staff was very courteous, helpful and friendly. The hotel was very clean and modern.

Leisure Self

10/10

Exceptional

28 Apr 2025

CHRISTOPHER

The entirety of the experience was five star. The hotel was clean, good location, good food, with friendly and responsive staff. The gym and sauna were convenient as well as the lobby bar. I highly recommend for anyone travelling to Frankfurt.

Business_and_leisure Self

2/10

Poor

26 Apr 2025

Samantha Olivia

Want ever go back here! Very disappointed

10/10

Exceptional

26 Apr 2025

Karen

This hotel is a convenient walk to the HBF. There is a mall to the side of the hotel and a bakery right behind it. The hotel was so quiet. We never heard anyone else on our floor. The room was smaller than the one we had at the same hotel in Munich, but it was fine. This hotel is a great option if you're staying in Frankfurt and need to be in walking distance to the HBF.

Leisure Family

10/10

Exceptional

23 Apr 2025

Ernesto

costumer services, rooms and location

Leisure Family

4/10

Poor

16 Apr 2025

Zayn

Bad

8/10

Excellent

15 Apr 2025

Ian

S

Chosen chiefly because of its location. The arrival process was pleasant and the staff were friendly. First the good things -
Bed was very comfortable and the bathroom was roomy with a great shower cubicle and shower. Breakfast had plenty of options and was good value. Service was great.

Now the not so good -
I did not like the bare concrete ceiling, columns etc. The air con was poor and centrally controlled with only a 3 degree variance possible. In a corner room with double aspect with full floor to ceiling glass windows, the greenhouse effect was very noticeable and uncomfortable. I had to ask for a fan, which helped a little but not that much. I’d hate to be in this room in the height of summer! The windows could not be opened, which gave even greater reliance upon a satisfactory A/C. The internet speed was very average even having paid the outrageous €10 for the premium service, which was only 5Mb better than the free option. The gym was too small for a hotel of this size. The room desk was too small and had no available power points close by. The narrow layout was not good for me, never mind for 2 people and the wardrobe was too far from the main room. Far too many curtains which didn’t close together properly. Shutters would have been better. No armchair or sofa, even in my ‘superior’ room, which meant I had to lie on the bed or use the small office chair to sit. Needs greater thought to be enjoyable for this price!

Business

4/10

Poor

09 Apr 2025

AMANUEL

Reserved a king size bed and got a two twin size bed room , payment for shared parking lot cash machine location is not clearly marked or confusing.
Staff was unhelpful.

Business Self

8/10

Excellent

02 Apr 2025

Jose

Staff was cordial and service excellent - special thanks to Yanay and Mathias for their wonderful smile and hospitality and hard work at the breakfast room.

Leisure Self

8/10

Excellent

16 Mar 2025

Marley

I had to extend my stay an extra day due to the industrial strikes on airports but the hotel where able to keep me in the same room so minimal moving around. Room was comfortable though a little small and breakfast was very good. Staff were also very nice and helpful to.

I will say however one issue I had was if I needed any amenities, despite using the app no one brought them or alerted me if I need to collect them or not. Additionally when I called to get something I needed I was promised they’d check the bar and get back to me and they never did. This is something the hotel could work on as I shouldn’t have to having to go to front desk every time if you have something to prevent this.
Another point although may be minor is breakfast to the room is select a specific time a bit later so 9:30 and at the time it was say 7:00 that I ordered, every time they’d come early and on occasion I missed them because was getting ready. I also on that same day had someone just open my room with keys. Sticking to the time and also not just entering someone’s room without warning, calling the room would be better.

I did overall have a comfortable stay but these were things that could be improved.

Business_and_leisure Self

10/10

Exceptional

07 Feb 2025

Jinho

Check-in took a while as there was apparentice trying her best to accomodate our request which I greatly appreciate. Rooms are a bit small, but does not cause any inconvenience. Location is optimal; skyline plaza takes 4 mins walking, and there are other dining options near by. Having a bath tub is always great, though you might have to compromise high floors for it. Overall, had great 2-nights stay.

Leisure Family

10/10

Exceptional

26 Jan 2025

Ravi

Excellent property. No European pillows.

Business Partner

2/10

Poor

12 Jan 2025

Shelley

It was dirty , too much dust everywhere. No bathrobe as mentioned in the room. Toilet literally half flushed . I couldn’t sleep my sinuses were triggered , I had so much discomfort. Breakfast also not nice . I think it’s overhyped and overrated . No hate just my personal experience and opinion as someone who is well travelled , for a highly rated hotel it didn’t meet my expectations. Please do better

Leisure Self

10/10

Exceptional

12 Jan 2025

LEUELSEGED

In one word Everything in this hotel is fabulous

Business_and_leisure

8/10

Excellent

01 Jan 2025

Amy

Awesome property in a sketchy area. Scary to walk around at night as a woman.

4/10

Poor

19 Dec 2024

Laura

Poor internet access and lack of service

The internet never worked even after multiple inquiries from front desk staff.

This inhibited our stay.

Friends_and_family Family

10/10

Exceptional

13 Dec 2024

Yao

Best place for business stay.

Business Self

10/10

Exceptional

09 Dec 2024

Cynthia

Clean and quiet room. Excellent breakfast buffet. Easy walk to main train station. Street car stops and restaurants nearby.

Leisure

10/10

Exceptional

28 Nov 2024

Marcos

Happy with price and service

Excellent hotel thank you

Partner

10/10

Exceptional

28 Nov 2024

Tuananh Steven

Gorgeous hotel with great service and views.

10/10

Exceptional

27 Nov 2024

Amit

Convenient location, limited amenities.

8/10

Excellent

10 Nov 2024

TUAN

Nicely located hotel near Skyline Plaza. The only inconvenience was the parking garage. You had to pay daily to exit, and could not be added to your room bill.

Self

2/10

Poor

06 Nov 2024

He

Our room had no ventilation, when asked staff to replace we were told to pay for different room which was unreasonable. The heat and or ac was not working.

Leisure Partner

2/10

Poor

27 Oct 2024

Stanley

Avoid like the plague

10/10

Exceptional

19 Oct 2024

Nurul Sabirah

Nice view

10/10

Exceptional

12 Oct 2024

Sam

The amazing view of the city

Leisure Partner

10/10

Exceptional

10 Oct 2024

Dirk

It was all good

6/10

Pleasant

07 Oct 2024

Mark

The lobby lounge was never open! Even when it was supposed to be, no one seemed to know much about the hours or opening times….. extremely frustrating when I was trying to deal with clients for something as simple as a coffee .

Business_and_leisure Partner

10/10

Exceptional

04 Oct 2024

Khada

Best hotel with a prime location. The front desk staff, especially the person from Morocco, was the best.

10/10

Exceptional

02 Oct 2024

philip

I was pleasently surprised at my room. Very nice.

6/10

Pleasant

01 Oct 2024

Vernon

This was a nice, new and modern hotel. It was located withing walking distance of the main train station, the fairgrounds, a big shopping mall and lots of dining. The rooms and bathrooms were spacious and clean. Bathroom amenities were good. The hotel caters mainly to business people rather than tourist. In most cases this hotel would have deserved at least a four star rating and possibly a 5, however, they had some definite issues with customer service. When we got to our room we found that the TV did not work. We called reception and they sent up a technician. He was unable to make it work and simply left. We had to go down to reception and see about changing rooms, but were told the hotel was full and they wouldn't be able to change us until the next day. To make a long story short, it turns out that the TV problem was hotel-wide. None of the TVs in the hotel were working and it was going to take them several days to fix it. All well and good, but the hotel staff - technicians and reception - seemed to be oblivious of the problem, or simply didn't want to have to deal with it. With a hotel-wide TV problem, reception should have been briefed on the problem and how to deal with it. Guests should have informed of the problem upon arrival instead of going to their rooms and then finding that the TV did not work, etc., etc. In other words, the customer service at the hotel was totally lacking. For a hotel of this category, things like that should not happen.

Leisure Family

10/10

Exceptional

28 Sep 2024

Alfred

My gf and I checked-in for 1 night. Great stay. Property is new, luxurious. I was quite surprised how nice it was. Very close to train station as well.

Leisure Partner

10/10

Exceptional

22 Sep 2024

Ina

Really great hotel, super clean, incredible staff, great location. Close enough to all the activities but far enough from the “not so nice” train station

10/10

Exceptional

21 Sep 2024

Rebecca

Great place to stay that is close to the airport.

Business_and_leisure Self

8/10

Excellent

21 Sep 2024

Cindy

The Spin Tower was a nice place to stay over the night before my flight out. Close to everything and clean.

Business_and_leisure Partner

8/10

Excellent

08 Sep 2024

CRAIG

The hotel was great but we stayed in premium room on 17th floor and the aircon was broken and room was quiet warm

Leisure Partner

10/10

Exceptional

06 Sep 2024

Ying

Great breakfast

Leisure Partner

8/10

Excellent

02 Sep 2024

lucy

The view from the room was amazing. Shower didn't drain and overflowed into the whole bathroom, but things just happen sometimes. It was fixed right away. It did not deter from our stay. We would stay again because the room was so wonderful!

Leisure Partner

10/10

Exceptional

31 Aug 2024

Hamad Adel

Fantastic hotel and staff, but I was hopping to be advised from the beginning that certain of their rooms especially the big ones have issue with the AC.

Leisure Family

10/10

Exceptional

30 Aug 2024

Yue

Room 1026 air conditioner was making noise AFTER it was repaired on August 29. The front desk needs to be more efficient and familiar with the area.

Leisure Self

6/10

Pleasant

29 Aug 2024

Mary Ann

I had to send 3 messages to request for slippers. Room was too dark. The lamp was not workiing, requested tecnical assistance but nobody came. Reserved for a queen bed but beds were 2 double beds.

Partner

10/10

Exceptional

01 Aug 2024

Jack

One of the nicest hotels I’ve stayed in. Perfect, comfy and modern room. Gym and spa facilities great. Good breakfast buffet selection with gluten and Lacoste free options. Friendly staff. Close to Frankfurt station. Amazing views of the city!

Self