Name: IntercityHotel Frankfurt Hauptbahnhof Süd
Address: Mannheimer Strasse 21, 21, Frankfurt, 60329, DE

10/10

Exceptional

02 Aug 2026

Dimetre

Great location, and excellently maintained property. Tip: no laundry service on weekends.

10/10

Exceptional

01 Aug 2026

Ela

Very convenient. Clean room.

8/10

Excellent

01 Aug 2026

Nataliya

Good location to spend a night near the train station

10/10

Exceptional

28 Jul 2026

wayne

Great location excellent staff

8/10

Excellent

26 Jul 2026

Catherine Elva Elizabeth

Excellent location for excursions - not far from the airport and across the street from the main train station. Area is not great. We wanted authentic German food and the places on yelp were closed. Lots of homeless around. No breakfast included and no good spots except within the train station for breakfast. air conditioning is bad. Rooms (we had two - both in lowest setting with windows closed so that they were running) and never got cool. Had to just open the windows at night to get it cool. Don’t pick this place for the air conditioning. It’s clean and beds are good.

10/10

Exceptional

24 Jul 2026

Emile

Excellent, just missing a coffee stand and a microwave.

10/10

Exceptional

21 Jul 2026

Corinna

The hotel was really nice the staff was very friendly and helpful and it was also good location

Partner

10/10

Exceptional

21 Jul 2026

Omar

Great location, good price, everything was clean and organized. No complaints

Self

6/10

Pleasant

19 Jul 2026

Sunder

Very close to the main frankfurt station, makes life easy if in transit, less facilities but clean property, suitable for short stays

Partner

10/10

Exceptional

16 Jul 2026

Jing

The hotel is right next to the central train station. Very convenient and the room is good for its price. It’s a nice place for budget travelers.

Friends

8/10

Excellent

11 Jul 2026

Christiane

Das Frühstück war für den Preis sehr sehr sparsam

10/10

Exceptional

04 Jul 2026

Cheryl Nogal

Literally right across the street from the train station so the location can’t be beat if you’re riding the train.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Edward

Designed for automation, from check -in to check out.
AC didn’t really work, everything else fine.
Great location across from Hbf

Self

10/10

Exceptional

04 Jul 2026

Akil

Great location. Friendly staff .clean room.
I got breakfast at central station (cheaper ).
I definitely will get back in my next trip to frankfurt.

Self

8/10

Excellent

02 Jul 2026

A. Robert

I have stayed at this hotel before since it is conveniently located next to the Central Train Station (Hauptbahnhof). Everything about it is wonderful. The rooms are spacious, quiet (in spite of the outside traffic), clean, up-to-date, etc. But the most memorable thing about this place used to be the breakfast buffet. This time is was on a minimalist scale, and without any great offerings that I would find memorable. When I travel I always try to stay at hotels that have breakfast buffets with great local variety since it might be hard to find any restaurant early in the morning elsewhere. I was disappointed this time. I hope they improve and return to their glory days.

Self

4/10

Poor

01 Jul 2026

Andrew

This was my sixth stay in last three years. I stayed twice over the last two weeks. Each time the TV has terrible reception, choppy and unable to watch this time, especially the World Cup at night. Last stay the AC was poor and made for a sweaty night. Record heat is taxing on systems so figure it is what it is. I like that the hotel is across the street from Hauptebahnof. Rooms are always clean. Check in is smooth. I’ll be back next trip.

6/10

Pleasant

23 Jun 2026

Mohammad

There’s no kettle in the room .. the breakfast hasn’t a lot of options .. very close to the train station

Friends_and_family Family

6/10

Pleasant

21 Jun 2026

Chase

So, first avoid staying near the Hauptbahnhof. Outside of the rail station it smells like rotting meat and there are homeless everywhere and people using drugs.

Aside from that the hotel is okay. I can’t say anything about breakfast as I did not get it there. The room was nice, but only one pillow and one towel for my three night stay. Is there a run on towels in Europe? I don’t get it. Also, the TV did not work, so I couldn’t watch it. The shower also gets water all over the bathroom as it doesn’t drain properly and the glass partition is too short.

Self

10/10

Exceptional

16 Jun 2026

Becky

Great location. Hotel is across the street from a side entrance to the Main Train Station. There is a homeless shelter attached to the train station, but I felt safe. I wouldn't wonder around at night though.

8/10

Excellent

16 Jun 2026

Yun

Close to the train station but the neighborhood is not ideal.

Family

10/10

Exceptional

14 Jun 2026

Joyce

This is a simple but clean and well organized hotel right outside the railroad station. There is even a large neon sign in the station very high up showing the direction. Behind the hotel is the Flix Bus station. The breakfast was expensive and there is no other food service other than breakfast.

Self

10/10

Exceptional

10 Jun 2026

Shane

Close to station

Partner

10/10

Exceptional

09 Jun 2026

Laurentiu

Perfect place for one night stays. Found the breakfast buffet a bit too expensive so I used the burger king from the nearby Hauptbanhof.

Partner

10/10

Exceptional

08 Jun 2026

frank

This hotel is ideally located to the Frankfurt HBF. If you find them right exit in the station you will be 50 m from the front door of the hotel.
The staff who work on the front desk absolutely excellent. They make the stay so much better.

Self

10/10

Exceptional

06 Jun 2026

Amanda

The location was very good for our needs; being close to the train station. We didn't arrive from the airport until after midnight but check-in was easy and the bed was comfortable. It was also easy to get over to the station in the morning to get a train onto our next destination. We'll likely stay there again before we fly home.

Partner

8/10

Excellent

05 Jun 2026

Andrew

It was right across from the train station, very convenient.

Self

10/10

Exceptional

04 Jun 2026

frank

This is one of the best hotels I have stayed at. The staff were excellent and the facilities were superb. The location is excellent right beside the main central station. Who could ask for anything more?

Self

6/10

Pleasant

01 Jun 2026

Michael

Nice modern hotel. Big downpoint: The AC is not efficient at all. You can set it to -3 degrees, which should cool the room down by 3K. Unfortunately \"cooling\" the room down from 30 to 27 does not mean, you can sleep at a decent temperature. So this hotel is a nogo for May-September.

Friends_and_family Friends

6/10

Pleasant

01 Jun 2026

pedro

el aire acondicionado es muy malo

Partner

10/10

Exceptional

31 May 2026

Edulink

This hotel is close to the central station and is excellent.

Friends_and_family Friends

10/10

Exceptional

30 May 2026

Premkumar

Have stayed here twice now. Both times, it was convenient, smooth, and trouble-free. Love the location, for morning flights out of FRA and a nice dive into multi-ethnic downtown eating & people-watching for the night before.

10/10

Exceptional

30 May 2026

Karen

The hotel was very close to the train station, making it easy for day trips and ongoing travel. It was also only a pleasant and easy 20–25-minute walk to the old town for sightseeing the historic city. I was able to bypass lines by checking in at a kiosk, which made it very quick and easy. The breakfast was great and I really appreciated having scrambled eggs after 2 weeks in Turkey. The staff at the front desk was amazing. It was cold and raining and I had a 3-hour delay in train travel after I checked out. The staff welcomed me back to sit in the warm, comfortable lobby until it was closer to my departure time. I had an opportunity to watch them interact with their guests and was very impressed with the customer service orientation of all the staff. All had such a positive attitude and willingness to help!

Self

10/10

Exceptional

29 May 2026

Reginald

Hotel is ideally located, one minute walk from Frankfurt Main HBF train station (SW exit near platform 1B) with main bus station directly behind. Room was well insulated from sound and spacious with lots of places to place belongings. A/C was great, bed very comfortable with overhead rain plus strong hand held shower pressure. Tea pot was provided upon request and Johanna was very pleasant and helpful at front desk. Highly recommend this accommodation for value and convenience

Partner

10/10

Exceptional

26 May 2026

Yenming

Everything is good and convenient, would like to come back!

10/10

Exceptional

24 May 2026

meena

The location was walkable and clean

Family

6/10

Pleasant

20 May 2026

Walter

One of the staff (tell guy) was either super lazy or racist he won’t check us in for over 1 hour just kept pointing us to the machine even he checked in for other people. When it’s passed our check in time another very friendly staff (Asia young lady) saw us waiting around and check us in after she had check in for other few large parties. In general bad area and basic business hotel. They also require you to sign up to there reward program to get free Wi-Fi

10/10

Exceptional

18 May 2026

Makoto

とても良い

10/10

Exceptional

11 May 2026

Harshil

Rooms were clean, staff on front desk very helpful and breakfast was excellent! Hotel is conveniently located opposite the train station.

Friends

10/10

Exceptional

09 May 2026

Catherine

Room was fine and close to station. A/C was hot so we turned it off and the room temp was fine

Partner

10/10

Exceptional

05 May 2026

Yang

breakfast items are fresh and tasty although there could be more selections on table.

6/10

Pleasant

05 May 2026

Judy

Clean room, old thought. Bathrooms need a refurb. Bfast was very ordinary. Better off eating at the railway station. About the only thing it had going for it, is it proximity to the central station. You get what you pay for

Partner

10/10

Exceptional

05 May 2026

Upali

Great place to stay very close to the station. Lots of restaurants are located around this area. Rooms are clean, staff is very friendly and helpful. Highly recommended.

10/10

Exceptional

03 May 2026

Becky

Easy access to Central station. There's an entry door on the side from the train station to hotel. The hotel is just across the street. Homeless people are in the area, but I didn't have an issue.
The staff at the hotel was very helpful. Rooms were clean. Request an inside room if possible. The city view rooms can be noisy.
On some websites, the hotel is listed without the Sud on the end. They are the same hotel I discovered.
I didn't have breakfast.

Self

10/10

Exceptional

25 Apr 2026

Melissa

Clean, safe, executive hotel walking distance from the train station. Perfect place to stop for the night - a delightful oasis in a gritty town- provided all the necessary amenities. Only 20 yards from train station but a world away from the downtown scene inside. Rooms were soundproof and small but well appointed with tea kettle, coffee station, good linens and complimentary coffee, water, bath products etc. Would definitely stay again. Bar onsite in lobby. No food service but dozens of eateries and markets available across the street until very late at night.

8/10

Excellent

22 Apr 2026

Adebowale

1. The duvet was a single, too small for a double bed.
2. Only one pillow was provided.
3. I expected at least an electric kettle in the room.

Self

10/10

Exceptional

20 Apr 2026

Gordon

Good hotel, very

Self

10/10

Exceptional

19 Apr 2026

Beavan

Lovely hotel- so handy for rail travel.

10/10

Exceptional

19 Apr 2026

KATHERINE

Neat and clean rooms. Look new. Very helpful and friendly staff.
But room is hot. Have to open windows.

Family

8/10

Excellent

18 Apr 2026

Anette

Everything was fine but the elevator

Partner

10/10

Exceptional

18 Apr 2026

Young Choon

An excellent location, clean room and attentive staff

8/10

Excellent

16 Apr 2026

Danny

Close to the train station. But noisy at night.

Family

10/10

Exceptional

12 Apr 2026

BLANCH

Very clean room and polite and professional staff!

10/10

Exceptional

09 Apr 2026

Loren

Great hotel, staff, location and price. Who could ask for more?

Self

10/10

Exceptional

09 Apr 2026

Polly

Great hotel, fantastic value for money and close to the train station.

Partner

8/10

Excellent

09 Apr 2026

Tom Frode

nice room. a plus that it had a fridge, as more and more hotels choose to remove this.

Friends_and_family Friends

4/10

Poor

08 Apr 2026

ANTHONY

Minimal amenities. Room very hot and had a smell. Has AC but does not work. Had to open windows for air circulation but ended up having to close them due to noise around the area (very noisy). Area around is shady and did not feel very safe. The only positive thing i can say is that it is very close to Frankfurt main train station and rental car drop off (Sixt) and this is the main, and maybe the only reason we stayed here.

Family

10/10

Exceptional

07 Apr 2026

Seonjae

I wish there were tea bags or instant coffee available in the room

Self

10/10

Exceptional

05 Apr 2026

Mustafa

Clean room and central Location.

Friends_and_family Friends

10/10

Exceptional

03 Apr 2026

Lars

A very convenient stay.

10/10

Exceptional

03 Apr 2026

Lisbeth

Everything was eminent - room, breakfast, staff

Friends_and_family Friends

10/10

Exceptional

01 Apr 2026

Mauricio

S

Family

10/10

Exceptional

27 Mar 2026

Maria Laura

Alles gut!!!

Partner

10/10

Exceptional

23 Mar 2026

June hyung

Sehr angenehm

Self

4/10

Poor

23 Mar 2026

UMIT

Review for IntercityHotel Frankfurt Hauptbahnhof Süd

The bathroom was unacceptable upon arrival — there was excrement in the toilet, human hair on the seat, in the shower, and in the sink, and the bathroom floor was covered in urine splatter. While the bed appeared made, once we opened it we found dirt smudges on the sheets.

We immediately reported this and requested a new room. We were told to wait for a manager, but no one ever followed up. During our five-night stay, we requested cleaning twice and no one came.

We were in Frankfurt for work and did not have the flexibility to relocate, so we ended up purchasing cleaning supplies and cleaning the room ourselves.

We also contacted Expedia for assistance, but were told a move was against policy and were offered only a $50 credit toward future travel.

Overall, this was a very disappointing and unacceptable experience. Avoid this property unless absolutely necessary.

Friends

8/10

Excellent

21 Mar 2026

Asher

The property is great but the area isn’t. It’s convenient for the train station but unsafe to walk around at night or so I was told. It’s apparently in the red light district.

Self

8/10

Excellent

17 Mar 2026

Qiong

Great location to the central station. The staff is very helpful.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Kevin

Friendly staff, very good breakfast and very convenient location next to Hauptbahnhof.

A comfortable bed and quiet room meant I slept very well

Self

10/10

Exceptional

14 Mar 2026

Markus

Excellent hotel right opposite the central train station

8/10

Excellent

06 Mar 2026

Kevin

Great location next to Frankfurt Hauptbanhof. Great breakfast

Self

10/10

Exceptional

03 Mar 2026

Elizabeth

Very clean, bright, and modern. Perfect location for travel as it's 200 metres from the Hauptbahnhof (there's a big sign pointing the way in the train station.) There is construction on the route. There is NO wifi unless you join their rewards program. Automated check in

Self

2/10

Poor

01 Mar 2026

Marc

Man bekommt keine richtige Rechnung. Die Anfrage wird nicht beantwortet. So ist das Hotel für Geschäftsreisen nicht geeignet.

8/10

Excellent

28 Feb 2026

Fernando

Good location. Area around the train station is dirty and doesn’t look nice but hotel offers a clean and safe facility. Bed is comfortable. Standard comfort. Safe box and mini fridge a plus

Self

10/10

Exceptional

25 Feb 2026

Christine

Y

6/10

Pleasant

25 Feb 2026

Valerie

Staff friendliness

4/10

Poor

23 Feb 2026

Tarno

We were explicitly informed by the front desk that a manager would reach out to us to explain the credit card payment discrepancy that occurred during our stay. Although the payment issue was ultimately resolved, no explanation was ever provided.

Despite leaving all contact details prior to our checkout at 5:30 a.m., the manager failed to contact us as promised. This lack of follow-up is disappointing and reflects poorly on your service standards, particularly given that the matter involved a billing issue.

We expect a proper explanation for the discrepancy and an acknowledgment of why the promised communication did not take place. Please address this matter promptly.

Business

8/10

Excellent

17 Feb 2026

So Hea

The staff on the reception was so nice, but the TV in the room didn't work.

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Karen

Staff very courteous and helpful

10/10

Exceptional

15 Feb 2026

Rubie

very convenient, close to train station. reception was very kind and easy for checking in and checkout

Business_and_leisure Self

8/10

Excellent

14 Feb 2026

Joel

Clean and close to central train station/subway/streetcars

Business

10/10

Exceptional

14 Feb 2026

Mila

Staff polite and friendly! Facilities clean

10/10

Exceptional

11 Feb 2026

Alistair

Great room, service and bar

Business

8/10

Excellent

10 Feb 2026

H. Ziya

Very convenient location near the main trainstation, clean and nice room.
Only problem was almost empty liquid soap bottles, but they were changed right after my request. I was also expecting a little bit bigger breakfast; but it was OK in the end.

Business

8/10

Excellent

10 Feb 2026

carl

The girl with the neck tatoo was great!

Business

10/10

Exceptional

25 Jan 2026

Emma

Nice staff, modern, mini-fridge in room, real glasses and right next to the HBF.

Partner

8/10

Excellent

20 Jan 2026

Michael

I don't have a problem with no cleaning each day, but when a specific request like \"more soap\" is made, all of that should be refilled completely.

The \"online\" checkin was not in fact free, though someone at the desk told me it would be. Since I was staying a total of over ten days, it seem that would be a priority booking. In that case, allowing early check in at no cost would be a nice courtesy.

Business

6/10

Pleasant

16 Jan 2026

TAKESHI

the breakfast was not enough

Business

8/10

Excellent

16 Jan 2026

MARIANGELA

Very good

Business

10/10

Exceptional

10 Jan 2026

Thorsten

Clean functional no-nonsense room. Polite and helpful staff. Excellent location right next to the train station.

6/10

Pleasant

05 Jan 2026

Angela

we were told that the room would be cleaned on the 3rd day. We stayed 5 nights. The trash was never collected, and I had to go to the desk to get two towels and a roll of toilet paper.

10/10

Exceptional

27 Dec 2025

KENNETH

The room was clean, the breakfast was good and it was extremely close to the south entrance of the train station

Self

8/10

Excellent

24 Dec 2025

Cornelius

Freundliches Personal.
Zimmer sehr angenehm, auch von der Größe.
Aber unerträglich warm nachts. Klimaanlage funktionierte nicht richtig

Partner

8/10

Excellent

21 Dec 2025

Gabi

/

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Lindsay

It’s a very nice, modern hotel. The staff were very friendly. One thing of note though is that the shower has a clear glass wall with a curtain on the other side (the person in the shower has no control over it being pulled back) which I found to be quite odd. But our room was clean and had the necessary amenities.

Leisure Friends

8/10

Excellent

17 Dec 2025

Walker W.

Nice clean hotel

Leisure Self

10/10

Exceptional

17 Dec 2025

Sylvia

Excellent overall. The only negative was that the room was like a sauna, too warm. Food and service was excellent! I highly recommend this hotel.

6/10

Pleasant

15 Dec 2025

Daniel-Ionut

Roomwas ok, the reception staff needs better customer relation courses

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

Emma

The staff was really nice, the rooms had everything you needed (minus a kettle- but you can get coffee downstairs). The hotel is right next to the train station and there is a huge sign pointing in the direction to walk in the train station (never saw that before :D). Pet friendly and my dog said she enjoyed her stay too.

Friends_and_family Friends

6/10

Pleasant

11 Dec 2025

Mark

No an ideal area aside from being a stones throw away from the train station.

10/10

Exceptional

11 Dec 2025

Gregory

I loved the location (right next to the main train station). Next, the automated check-in was fast and easy … I even was able to check-in early. The hotel was very clean and the room was large. I would absolutely go back for a quick trip to Frankfurt.

Partner

10/10

Exceptional

10 Dec 2025

Nora

Great location. Directly across the street from train station and Underground station. Clean room, very quiet. Staff was very friendly. Great bar area to relax at end of day. Only negative, the room was too hot. I had to leave the window open to cool it off.

Friends_and_family Family