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Grand Hotel Empire Frankfurt

Frankfurt · Germany

Mannheimer Str. 15View location

7.6/10Very good830 Reviews
Cleanliness8.0/108.0
Service7.6/107.6
Comfort8.0/108.0
Condition7.6/107.6
Location8.6/108.6
Neighborhood7.4/107.4
Amenities7.4/107.4
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Grand Hotel Empire Frankfurt

Enjoy recreational amenities such as a sauna and a 24-hour fitness center. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours).

Wrap up your day with a drink at the bar/lounge. Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Make yourself at home in one of the 40 guestrooms featuring minibars and flat-screen televisions.

Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include safes and desks, and housekeeping is provided daily. Distances are displayed to the nearest 0. 1 mile and kilometer. Financial District - 0.

1 km / 0. 1 mi- Kaiserstrasse - 0. 4 km / 0. 2 mi- Museumsufer - 0. 7 km / 0. 4 mi- Eurotower - 1 km / 0. 6 mi- Frankfurt Opera House - 1 km / 0. 6 mi- Kap Europa - 1 km / 0.

Read more about this hotelShow less

6 mi- Nizza - 1 km / 0. 6 mi- Commerzbank Tower - 1 km / 0. 6 mi- Skyline Plaza - 1. 1 km / 0. 7 mi- Staedel Museum - 1. 1 km / 0. 7 mi- Jewish Museum - 1. 1 km / 0.

7 mi- Frankfurt Trade Fair - 1. 2 km / 0. 7 mi- Deutsche Bank Twin Towers - 1. 2 km / 0. 8 mi- Frankfurt Archeologic Museum - 1. 3 km / 0. 8 mi- Goethe Home and Museum - 1. 3 km / 0. 8 mi.

The nearest airports are: Frankfurt Airport (FRA) - 12. 8 km / 7. 9 mi Mainz (QFZ-Mainz Finthen) - 50. 7 km / 31. 5 mi The preferred airport for Grand Hotel Empire Frankfurt is Frankfurt Airport (FRA).

Located in Frankfurt (Innenstadt 1), Grand Hotel Empire Frankfurt is within a 15-minute walk of Skyline Plaza and Frankfurt Trade Fair. This hotel is 3. 4 mi (5. 5 km) from Deutsche Bank Park and 1 mi (1. 6 km) from Alte Oper.

With a stay at Grand Hotel Empire Frankfurt in Frankfurt (Gutleutviertel), you'll be within a 5-minute drive of Alte Oper and Frankfurt Trade Fair. This hotel is 1.3 mi (2.1 km) from Frankfurt Christmas Market and 1.4 mi (2.3 km) from Römerberg.

Make yourself at home in one of the 40 guestrooms featuring minibars and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have bathtubs or showers and complimentary toiletries. Conveniences include phones, as well as safes and desks.

Featured amenities include complimentary wired internet access, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Smoking areas
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until 1:00 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Parking height restrictions apply Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • A tax is imposed by the city: EUR 2.00 per person, per night

    We have included all charges provided to us by the property.

  • You need to know
    • One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
    • Parking height restrictions apply.
  • Special Instructions
    If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • Guests must contact this property in advance to reserve onsite parking
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 22 for children
    • Uncovered self parking fee: EUR 22 per night
    • Housekeeping is available for an additional fee
    • Rollaway bed fee: EUR 40.0 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    English

Nearby attractions

Financial District 0.1 km / 0.1 mi
Kaiserstrasse 0.4 km / 0.2 mi
Museumsufer 0.7 km / 0.4 mi
Eurotower 1 km / 0.6 mi
Frankfurt Opera House 1 km / 0.6 mi
Kap Europa 1 km / 0.6 mi
Nizza 1 km / 0.6 mi
Skyline Plaza 1.1 km / 0.7 mi
Staedel Museum 1.1 km / 0.7 mi
Frankfurt Trade Fair 1.2 km / 0.7 mi
Commerzbank Tower 1.2 km / 0.8 mi
Goethe Home and Museum 1.3 km / 0.8 mi
Main Tower 1.4 km / 0.8 mi
German Film Museum 1.4 km / 0.9 mi
German Architecture Museum 1.4 km / 0.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 40
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wired Internet
  • Wi-fi
  • Laundry service
  • Multilingual staff
  • Hotel safe
  • Lift access
Show 11 more facilities & services
  • Terrace
  • NewspapersExtra charge
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Banquet hall
  • Meeting room
  • Sauna
  • Steam bath
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE TWO BEDSDOUBLE SINGLE USE • TWO BEDSDUS.2B

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    DOUBLE SINGLE USE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE DELUXESINGLE • DELUXESGL.DX

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    SINGLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 5 m²SGL.ST

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CONNECTING ROOMFAMILY ROOM • CONNECTING ROOMFAM.CM

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    FAMILY ROOM CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE ONE BEDDOUBLE SINGLE USE • ONE BEDDUS.1B

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    DOUBLE SINGLE USE ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE WITH DOUBLE BEDDOUBLE SINGLE USE • WITH DOUBLE BEDDUS.DB

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    DOUBLE SINGLE USE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 20 m²DBL.ST

    Photos are not available for this room type.

    Grand Hotel Empire Frankfurt

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Grand Hotel Empire Frankfurt

7.6
Very good
830 Reviews
Cleanliness
8.0 /10
Service
7.6 /10
Comfort
8.0 /10
Condition
7.6 /10
Location
8.6 /10
Neighborhood
7.4 /10
Amenities
7.4 /10
100 reviews shown
8/10
Excellent
17 Jun 2026
Kwok
The hotel is very close to train station. Amenities are OK and sufficient. A variety of hot and cold food for breakfast. Good value for the money.
Family
4/10
Poor
12 Jun 2026
Shane
Only ok, cheaper than what’s around and for a reason. But was fine.
Business
2/10
Poor
24 May 2026
Bjørn
The refrigerator was not working and I needed it critically for medicine. Despite promises to fix it nothing was done. Changing room evening before departure morning did not make sense due to lots of work in closing all work and arranging related papers. Weird arrangement of room (room 417), with desk so close to bed that it was impossible for me to sit and work at desk. Strange arrangement of the shower. Unfriendly staff when problems and errors were mentioned.
Self
8/10
Excellent
05 May 2026
John
It was a nice stay
Family_with_children
8/10
Excellent
02 May 2026
ABELARDO ARCADIO
The room was good and clean. The location was the best. In front of the train station. Close to the attractions and restaurants. I recommend the property.
Self
6/10
Pleasant
16 Jul 2025
Soraya
Staff is nice and friendly, and the location is very convenient. Whether it is really clean... with bedsheets really fresh... not so sure. Soap was missing in both shower and sink area, and they promptly brought me... a half used Nivea Men shower gel bottle, and a small shampoo bottle from a random hotel. Well, all a bit improvised, but the staff was at least trying their best and I don't think it is their fault.
2/10
Poor
16 Jun 2025
Vignesh
I never seen such a worst stay wifi was not working inside the room no mobile signal also when I checked in reception he told here the wifi is working if you want sit in the front sofa and browse it is not my responsibility if wifi is not working and today it is too crowd thats why wifi is not working as such waste resons he gave, to sit in sofa then why did I booked a room? It was very disappointed night for me ever without internet very worst
6/10
Pleasant
09 Mar 2025
Ashley
Handy location right next to the train station, but very seedy area, wouldn’t want to be out after dark. Glad we only had one night here.
Leisure Family
8/10
Excellent
27 Feb 2025
HASSAN
****
2/10
Poor
25 Dec 2024
Victor
Bad conditions
Business Self
6/10
Pleasant
18 Dec 2024
Tien-Te
Room and breakfast both are fine.
Leisure Self
8/10
Excellent
17 Dec 2024
Sabrina
Good location
8/10
Excellent
22 Nov 2024
Yuval
Close but not too close. Frendly team. Good breakfast 🍳. Great value.
Business Self
6/10
Pleasant
09 Oct 2024
Sharam
The hotel receptionist Mr. Hojat was so nice and caring. He provided us with good room and information about good dinning restaurants. Thanks to him.
but the bedding was not good and breakfast very poor.
Business_and_leisure Friends
4/10
Poor
19 Sep 2024
SIDI MOHAMED
Not really clean
Business
10/10
Exceptional
03 Sep 2024
Joelyn
Excellent stay. The room was clean, spacious and comfortable. The area around the hotel is not the best, but similar to any inner city. Highly recommend.
Self
6/10
Pleasant
10 Jul 2024
Armen
A/C did not work properly.
Leisure
4/10
Poor
27 Jun 2024
Alejandro
Staff was rude , room was dirty , definitely not worth what I pay
Leisure Self
10/10
Exceptional
03 Apr 2024
Roger
I was pleasantly surprised by the hotel. It was a great location and short walk to the train station and had a great breakfast
Leisure Family
2/10
Poor
29 Jan 2024
shigenori
Shower head already broken from beginning. Head and hose disconnected.
Face washing water drain, not perfect work.
Business Self
8/10
Excellent
28 Jan 2024
Tesfai
It was ok
6/10
Pleasant
19 Nov 2023
P

Does the job!

Very convenient and perfectly acceptable for an overnight stop between train journeys. Very reasonably priced too. Breakfast included - adequate but rolls/bread were disappointing by German standards.
Self
6/10
Pleasant
28 Sep 2023
Anmar

Doesn’t deserve 4 stars

It’s more like a 3 stars hotel, definitely not 4 stars. Weird smell in the reception, and also in the room. I saw rubbish in my room after I checked in. The key advantage is that it’s just next to the central station, so it’s convenient for travelling.
Self
10/10
Exceptional
23 Sep 2023
Ambuj
Good
Leisure
2/10
Poor
18 Sep 2023
Craig
The lights in my room started flickering and then all the electricity just went out. No one could fix it. No electricity at all for my one night stay. Phone didn’t charge. Straight up 3rd world conditions.

The manager refused to offer a discount or refund
4/10
Poor
07 Aug 2023
Verified traveler

Unsafe Hotel

While the rooms in this hotel were updated and it is in a convenient location, it is unsafe to stay there. We stayed 3 nights. Two of those three nights we had people walk into our rooms at around 2 am. We had to adjoining rooms with one being for my husband and I and the other for my children. First there are no peepholes to see who would be at your door. We had the deadbolts on in both rooms. The first night, a guest walked into my room because they were given a key to our room. It was a mix up and while scary, I understood. When I called the front desk they did apologize for the mistake. The second night someone entered my children's room. They left when she noticed they were there. Like I said the doors were bolted so obviously they do not work. I went down to the lobby the second night after them not answering the phone. I was extremely upset that someone had gotten into my children's room and the women at the desk yelled at me to get out. The male at the desk grabbed me by the arm which was uncalled for. He escorted me upstairs and when he saw my husband was only then apologetic. The elevator has a space where you are supposed to use your key to go up but it works without a key. We had to put furniture in front of our doors after the second intrusion. If you choose to stay here I recommend you do that. There were stains on the curtains and the bathroom walls. There are many other hotels around the train station, I would recommend you choose one of those.
Friends_and_family Family
2/10
Poor
15 Jul 2023
Marina

Dirty facility with no soap, shampoo, other basics

Horrible experience. Very dirty facility especially bathroom and even soap was absent. Horrible service, in the common area there was strong smell of marijuana. Try to avoid this \"4 star\" facility. Staff was rude and useless.
Friends_and_family Friends
4/10
Poor
23 Jun 2023
D

Disappointing

Disappointing.
Positives are the location whhich is very useful. Staff are very friendly.

Hotel is very dated and desperately needs a refurbishment or at the very least to be propely cleaned
Business
8/10
Excellent
23 May 2023
Steve
Good place beside the train station. Most food options were in the train station.
Leisure Family
4/10
Poor
12 May 2023
Verified traveler

Not clean

The cleanliness was disappointing for example the toilet does not look as if it had been cleaned in a good year and there was a thick layer of dust on all the surfaces. Walls are very thin you can hear someone taking a shower or talking in room next to yours. The breakfast was sub par and tasted awful. Overall a disappointing stay and would avoid it again in the future.
Business
10/10
Exceptional
22 Apr 2023
Mark

Excellent One Night Stay

Excellent choice for an ivernight break between cities ar a fantastic price. Rhe room was clean, quiet and i had a great nights sleep followed by an hearty breakfast.
Self
8/10
Excellent
18 Feb 2023
Janet

It was fine

It was satisfactory. I think its seen better days. Check in was shambolic. Hot water broke down for a night but was fixed by second night. Other than that it was fine.
Self
10/10
Exceptional
10 Dec 2022
Manuel
Great location for after arriving at Cairo Airport
Leisure Self
10/10
Exceptional
05 Oct 2022
Boo Tiong
Nice hotel with justification as 4 star
Business
8/10
Excellent
11 Sep 2022
FIRAS
Clean hotel near city center
Friends_and_family Family
10/10
Exceptional
29 Aug 2022
Boris
Convenient for Fair events
Business Self
10/10
Exceptional
08 Aug 2022
Shannon
Had a great stay here. Large, comfortable, quiet room. The gentleman at the front desk was friendly and helpful. The breakfast buffet was good with plenty of options. Walkable to most sights and close to bus/train stations for easy access if you’re on the go. Lots of dining options nearby along Kaiserstraße. The area might seem a bit unsavory to some, but I never felt unsafe walking about. I would stay here again. Good price, quality, and location for ease of getting around.
Leisure Self
10/10
Exceptional
04 Jul 2022
Rachel
This is a great hotel for a good price. The people were friendly and the rooms were good.
Leisure Family
10/10
Exceptional
29 Mar 2022
Eric
Went back several time. Always a first choice in terms or quality/price ratio.
Business Self
8/10
Excellent
16 Dec 2021
Claudia M A.

Ok stay

The location was right next to the train station but the vibe wasn’t too safe. The shower is in the middle room. No walls. It’s ok if you are staying with your partner but not anyone else
10/10
Exceptional
16 Oct 2021
Barbara

We know we will sleep well here!

We enjoy the quality of the bed and the covers. The room is so nice and quiet. It makes you feel there's no one else around. The breakfast is very good, though during covid I think there's a little less selection but it's all good quality. Keep up the good work! 👍
Friends_and_family Family
6/10
Pleasant
12 Feb 2020
Verified traveler
The man at Check-In was great and most of the staff was very friendly and helpful. For some reason the female staff in the restaurants were exceptionally rude and unhelpful. Also, the facilities are nice, but the rooms need to be cleaned and vacuumed between guests and the bedsheets need to be changed. My bedding was clearly used, it was stained and covered with a ton of dark curly hairs and they were not mine. That’s nonnegotiable. You have to wash the bedding between guests. Also, the lock on my door didn’t work and they told me to just not worry about it-which is also not acceptable. These things do need to be fixed and they are an easy fix.
8/10
Excellent
13 Jan 2020
Verified traveler

Great stay!!!!

Stayed for 5 nights, small rooms but i guess thats how it is in europe....the best part is that its very clean, close to messe but not walkable but tram is available for free from front of the hotel....right next to frankfurt main hbf, very convinient if u r flying, take the train to main hbf and its right outside the station....everthing is closeby...included breakfast is great...
Business
10/10
Exceptional
17 Dec 2019
Bill S.

Good sleeping and good fod.

The proximity to the train station was a short 2 minute walk, which was very important. Breakfast was exceptional by German standards. Staff was courteous and helpful. I recommend and would return in the future.
6/10
Pleasant
10 Nov 2019
Marceladegaitan
No me gusto el lobby con olor a comida, no es un hotel de 4 estrellas, no tienen buen servicio,las personas que trabajan alli, pedi un taxi grande y me mandaron afuera buscarlo porque ellos no podian pedirlo, no es un hotel de 4 estrellas no lo recomiendo
Business Family
4/10
Poor
05 Nov 2019
Verified traveler
Extortionate price due to exhibition in the city...very modest hotel in not very nice part of town
Business Self
8/10
Excellent
30 Oct 2019
Verified traveler
The property is very conveniently located. The staff can speak English and the main city (German culture) is only a few blocks away.

The breakfast was great.
Leisure Self
8/10
Excellent
27 Oct 2019
Maria
Receptionists are unwelcoming. They don’t greet.
Self
10/10
Exceptional
25 Oct 2019
W.K.
This single room was perfect. Everything was very clean and quite new. The glass shower inside the room was very interesting. It's quite convenient since you can watch TV while taking a shower... so that was great! However, if you're thinking about saving money and stay in a double room with a co-worker, keep in mind the shower is still in the middle of the room for the double room!

Breakfast buffet was pretty good, which offers a good selection of cold and hot food.

Will definitely come back next yera!
Business Self
8/10
Excellent
18 Oct 2019
Verified traveler
Ok 3/4 star hotel. Perfectly adequate for an overnight business stay.
Business Self
2/10
Poor
11 Oct 2019
Ricardo

Terrible service

Terrible service from the guys at the reception (Indians). No customer service notions at all.
Business
8/10
Excellent
10 Oct 2019
Verified traveler
It is a very nice, well priced hotel adjacent to the main train station.
Leisure Self
4/10
Poor
11 Sep 2019
Verified traveler
BIG roaches in the bed. Nice wake up call at 2am. bring spray with you
Business Self
6/10
Pleasant
03 Sep 2019
Chris

Hotel close to bus and train station

Check in was not welcoming. They will not take card for city tax and wanted it paid in cash at check in. I travel all over the world and stay in hotels 100 days in a year and never was told cash in advance for city tax. The fitness Centre has good equipment but in small room in cellar without ventaltion or air cond so it was unless to have a good workout as you feel like you were in heated box without windows. The most repulsive sight was the balcony / terrace for which you can got outside to enjoy view with your breakfast. The wood flooring was littered with discarded cigarette butts and small pieces of paper. I had to get up and move back inside as I can't not stand the sight of this rubbish whilst eating my food. The location is good but unless management addresses these concerns, I don't think I would return to this property. In fact, I did not, as I returned to Frankfurt 5 days later and choose another hotel even though it was a bit dearer
8/10
Excellent
17 Aug 2019
Verified traveler

Gooe location.

Good place to stay if you plan to use trains, busses, trams, taxis, local tour company for getting around. There are a few more upscale but also more expensive hotels in the same area. Most of the staff are south Asian, polite, and very helpful.
10/10
Exceptional
25 Jul 2019
Byungman

Good hotel

Good
Hotel is near the center station.
Breakfast was good
Self
10/10
Exceptional
21 Jul 2019
Verified traveler
Another pleasant stay at the Grand Empire. Good room with strong shower. Plenty to eat at breakfast from very attentive staff. Helpful at reception. Thanks again.
Leisure Friends
6/10
Pleasant
26 Jun 2019
Verified traveler
Very small room with a very weak air conditioning
Business Friends
2/10
Poor
20 Jun 2019
M
I stayed in your hotel for 4 days and I had a horrible experience. They posted a picture of a different room and they gave me a small one which the shower was in the middle of the room.
Cleaners used old pillow cover sheets to wipe the coffee cops instead of washing them. I asked one cleaner to bring me a new coffee cops but he used an old pillow cover to wipe the old ones. My phone was blocked and I could not call outside.

I had a guest over and the mentally ill receptionist followed her to the elevator and kept calling us in our room. He claimed that because I was having a guest I must paid 30 euros more. I told him that I will come downstairs but your receptionist grabbed my guest and yelled at her and kicked her our out of the hotel. (She could call the police now) After that he mentioned if she had signed in, there would be no problem and still I had to pay 20 more euros. I did not wanted to argue with him as he clearly had a mental illness.

He also deactivated my card twice and this also happen a day before after I eat my breakfast my card was deactivated.
The first day when I wanted to call expedia, my wifi was not working and it took me a long time to call the expedia customer service.
When I was checking out the hotel the cleaners were mocking me and your receptionist refused to give me a receipt. I did not use anything from the mini bar and I hope they are not planning to charge me.
Leisure Self
2/10
Poor
06 Jun 2019
Verified traveler
WORST EXPERIENCE EVER. They charged me for big room but gave me the smallest room with no WiFi their excuse was they were full. There was lot of hair on bed. Area is not safe at all you will see drudged out people all over, staff were very very rude and unprofessional. If you care about your life and health stay away from this place I will not stay at this hotel again even for free.
Leisure Self
10/10
Exceptional
06 Jun 2019
Verified traveler
What’s not to like. Convenient for train station, friendly owner/manager and reception staff, clean well maintained room with good luggage space and separate toilet from shower. I guess some people would not like the glass cube shower in the room, with no privacy, but as a single traveller it was no problem to me. Breakfast is included and amazing: really wide range of tasty hot and cold food, and a nice outdoor terrace if weather permits. And all this for bargain price! Great work people!
Business Self
10/10
Exceptional
21 Apr 2019
Verified traveler

A Good location hotel

If you see the city Frankfurt in a day and transfer to another this is one of the right hotels to stay. Clean, Reasonable price, and good location
6/10
Pleasant
13 Apr 2019
Verified traveler
Hotel in Frankfurt, centrally located next to the Central Station / Hauptbahnhof in Frankfurt.
Business Self
8/10
Excellent
26 Mar 2019
Verified traveler

Great location

Great location in front on main train station and remodeled hotel; breakfast is included. Make sure you have cash to pay for the daily city tax, you can’t pay it with your credit card.
8/10
Excellent
26 Mar 2019
Verified traveler
Clean, convenient, good hotel. I like the location. Right next to train station. Room is clean and glass shower room is nice.
Leisure Self
8/10
Excellent
15 Feb 2019
Verified traveler

Comfortable stay

Very centrally located and very cooperative staff. Breakfast menu needs to change. During our five days’ stay, it was the same menu. That is very boring and repetitive.
2/10
Poor
11 Feb 2019
Verified traveler

Terrible front staff

The room is okay and location is good.
However, the front staff is extremely rude and unprofessional.

They will ask for a credit card and will copy it and document it without permission. I asked for an explanation about that and the staff started to yell at me saying that they will take good care of the copied document, which was obviously not true because they actually showed a different customers credit card copy to me while saying that.
The other customers waiting in line also agreed with my opinion that the service is terrible but they got shouted at too.
I told the old staff with glasses and beard (which was the worst) that this is absolutely unacceptable and I need to write about this and he told me to write whatever I want. It turns out he wasn’t even manager which explains why he was so unprofessional, uneducated and unreasonable.
I usually do not write reviews, but am writing this one so everyone can be aware.

2/10
Poor
11 Feb 2019
Jenn
The staff is less than helpful, and plain rude. The property is filthy and not hygienic.
Business Self
8/10
Excellent
01 Feb 2019
Corby
WiFi is super slow but not bad for the price
10/10
Exceptional
06 Jan 2019
Verified traveler
I have stayed in many hotels in the Bahnhof/station area of Frankfurt and this was easily the best.
Lots of positives: Clean room, comfy bed, string hot stand-along shower, separate toilet room, ironing board, good wifi, downstairs bar, quiet even in a busy but convenient location. Excellent value for money with such a good quality and varied breakfast included.
Only two negatives: The walls might be a bit thin as I could hear the neighbour snoring and then moving around in his room. Also, the safe could not take a 15\" laptop.
Leisure Self
8/10
Excellent
17 Dec 2018
Verified traveler
Good hotel, location is great. Room is clean and breakfast is great. Staff is nice.
10/10
Exceptional
14 Dec 2018
Verified traveler
Only 2 negatives for me was that the breakfast was poor, very dissapointing.

The double bed is two single beds pished together and two single duvet covers which are way too small.
8/10
Excellent
06 Nov 2018
BEHNAM

good for short buisines

There is good for busines clean room and good breakfast
but not good for family or long stay
8/10
Excellent
29 Oct 2018
Kathy
The hotel is across the street from the Central Trail Station. This made for easy access to the train and taxis. The room was odd for American standards but it was great to have two adjoining rooms.
8/10
Excellent
12 Oct 2018
Verified traveler

Good to stay, bad outside

Bad location. Good hotel
10/10
Exceptional
12 Oct 2018
Ying li
very good location, nice breakfast and fittingness room,
Partner
10/10
Exceptional
06 Oct 2018
Arsslan
perfect.
8/10
Excellent
03 Oct 2018
Viktoriya
Very nice and clean hotel with simple but comfortable rooms. The neighborhood is terrible, but if you need to stay close to the central train station in Frankfurt, this hotel is one of the best options.
8/10
Excellent
01 Oct 2018
Ming
The Hotel is only minutes walking from Frankfurt central station, a convenient location for traveling with train, and many sightseeing points in Frankfurt are in walking distance. The breakfast is good too.
2/10
Poor
20 Sep 2018
Maher

Over rated

Worst hotel you might think to stay in, far too over rated, run by owner and his family whom seems have no clue about hotels and hotel management.. the rcepcionest refused to give me an invoice when I checked out, he said in words: get your invoice from hotel.com ..” you were booked through them and you are charged far too much, we can’t issue you an invoice with that amount ..”
2/10
Poor
23 Aug 2018
Verified traveler
The rooms were clean as expected. Trying to rest was a different story. For some reason the doors at this hotel slam harder than any other hotel we have ever stayed in regardless of price or location. We were told that it is a standard housekeeping procedure to slam doors. Hotel doors have the pneumatic arms to help close the doors but at this hotel uses industrial type arms. It was hard for us to gain sleep and in the morning housekeeping duties started early so our sleep was abruptly ended as well. Checked out a night early (originally a 2 night stay) and naturally we were denied a refund. Not going back for sure.
10/10
Exceptional
12 Aug 2018
Verified traveler
Love the place
10/10
Exceptional
30 Jul 2018
Verified traveler
Very nice room, super convenient across from thectrain station. There is a nice street to walk up to the Romer district. The breakfast staff was a little snippy, food was pretty good. Funny shower in the room but private enough for us. Great A/C for hot July night.
Family
10/10
Exceptional
04 Jul 2018
Ragazan

Decent hotel

Customer service can be improved. Decent for a short or long stay.
6/10
Pleasant
25 Jun 2018
Verified traveler
convenient as close to main train station, but too old
8/10
Excellent
21 Jun 2018
Khaled
Nice place, very good situation. 10 Minutes walk from the city center. Very easy access from Airport, just in front from the train station. AC available in the room to compare to the hotels situated next. Very good breakfast and good staff.
Just they need a good machine for coffee in the breakfast area. I will comeback
10/10
Exceptional
08 Jun 2018
LEE

clean and comfort

good location
Partner
10/10
Exceptional
24 May 2018
Satisfied
From the moment you walk into the hotel your greeted . The staffs professional and patient. The room was clean and the linens feels clean and soft . I would stay there again and again.
2/10
Poor
20 May 2018
Lina W.

Was going well...until bedbugs in room

I booked two family suite rooms (basically two sets of rooms with connecting doors) for myself and three other colleagues on a business trip to Frankfurt . I selected this location because of the proximity to the train station (meetings in other cities) as well as to the sights in Frankfurt.

The other key criteria was cleanliness. While I had seen the reviews warning of the sketchiness of the area after dark, we were not overly concerned as we planned to be back in our hotel rooms after supper each night. That said, the descriptions, reviews and amenities provided by the hotel were accurate and we spent the first four nights comfortably in a hotel that was as described. There was free WiFi and as some other reviewers posted, you do have to sign in each say. Some days it was very slow, but was certainly acceptable. The free breakfast provided had more options than anyone expected so that wad a nice surprise. Different types of baked goods, cold cures, cheeses. Staff were polite and accommodating.
However, the last morning as we were getting ready to check out to catch our cab to the airport, my colleague knocked on the connecting door and asked if I could tell her if what she is seeing on her bed was a bedbug. I ran into her room, and sure enough, there was the recognizable Apple seed shaped bug crawling along her bed. I tried to take a picture but it was blurry. She then pointed out another one on the other twin (bed) crawling along. I grabbed a mug as I thought to capture it so we could take it to the lobby. As we tried, it got squished and left a blood blot on the bed.

We went downstairs and when my colleague explained what she had found in the room, the counter staff asked her if she wanted to complain and provided her a business card with contact info.

I can't believe that was the only response. Disappointing...and super gross.....
10/10
Exceptional
18 May 2018
Verified traveler

Great location and breakfast!

Great location. Breakfast exceeded our expectations (think eggs, several types of sausages, baked good, toast, cereal, granola, fruits, juices). Modern rooms.
Partner
8/10
Excellent
08 Mar 2018
MA DEL CARMEN
Good location as it is very close to downtown. But not the best neighborhood due to its proximity with train Station.
The WC needs ventilation.
The shower un the middle of the room is not comfortable.
Breakfast is good.
Overall it is a good place to stay when in Frankfurt.
Family
8/10
Excellent
16 Feb 2018
gavin

Nice hotel in close proximity to main station

Basic amenities but clean and comfortable. 2 stops from Messe from main station across the road.
10/10
Exceptional
06 Jan 2018
Bessie
The place is very clean. The breakfast choices are very limited, but then it comes with the room, so can't complain much. The bed and pillows are comfortable. A short distance to the town square, about 15 min walk. Situated right beside train station. Very convenient. Enjoyed our stay.
Partner
8/10
Excellent
09 Dec 2017
Bruce

Frankfurt

Clean and comfortable, interesting having a shower in the middle of the room. Across the street from train station and short walk to Christmas Market and shopping. Breakfast was very good and good WiFi throughout hotel. Very small reception area so don’t expect to have some place to sit and chat with other guests.
Partner
10/10
Exceptional
03 Dec 2017
Alevtina

1-night stay at this superb hotel

Great value for money, fresh and clean rooms. Location just outside the train station, friendly staff. Breakfast was magnificent with croissants, bacon, scrambled egg, fruit and a lot more. Best option if you want to stay centrally located.

Fitness and sauna option also exists if you are in the mood.
6/10
Pleasant
01 Dec 2017
John

Hotel close to train station but staff is very Rud

I made a reservation to this hotel by mistake(I wanted to be close to the Airport) and within 10 seconds called expedia to cancel the reservation (I am Gold member) the hotel first said that the manager was not there then refused to cancel the reservation. when I called thm, they hangup the phone on me. On the phone are rude in presence they are ok. Breakfast is ok not great.
6/10
Pleasant
27 Nov 2017
Andre

Not a real 4 stars

Very convinient to the train station. Just across the stree. Very good breakfest. Walking distance to all major tourist attractions. Over all a nice stay
4/10
Poor
27 Nov 2017
Verified traveler
The hotel it self was nice, we stayed here for a 19hr layover so we decided to get a hotel. When we got there everything seemed good and quite. Around 7pm we heard a group of men in the hallway having a good time, talking laughing and what not. It sounded like they were having a party/pre-gaming in a room before going out. We are a young couple so it did not bother me at all, we are all about partying and having a good time so we had no problem and bc it was still early. They ended up leaving around 10pm again no problem until they got back around 2-230am not just stomping down the hallway but screaming, talking above one another and one of them kept making what I would say a fucken bird sound. I'm guessing they had more than one room for them bc one of them walked out of the room which they were staying across from us slamming the door shut and walking to another room down the hall banging on that door, came back and started the banging on the room that he had just left. I was hopping it would stop after that, but no it didn't. They came out of the rooms again at 4:45am, on repeat with the stomping, screaming, making a bird sound Again, so after that no I was unable to go back to sleep. This may not be the hotels fault but I also have to say they did nothing to try and make all the other people in the hotel. I mean seriously they could have just gone up and said hey can yall keep it down. So for that reason no I would never stay in this hotel again.
6/10
Pleasant
26 Nov 2017
Verified traveler
The hotel is rated as four star hotel, but it is not in my opinion. Very small lobby, bad internet, poor breakfast, not very good cleanliness.
10/10
Exceptional
25 Nov 2017
moo
The hotel is beautiful and wonderful and close to the train station and the rooms are beautiful and very clean and we enjoyed it and had a lovely night

Location & surroundings

Grand Hotel Empire Frankfurt
Mannheimer Str. 15, Frankfurt, Germany

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Grand Hotel Empire Frankfurt

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