Hamlet Hotels Maidstone

United Kingdom , Maidstone
MAIDSTONE, London Road, Larkfield, 802
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75 reviews shown

10/10

Exceptional

05 Mar 2026

M R

The staff are very friendly welcoming and helpful

Partner

8/10

Excellent

04 Mar 2026

Ian

Lovely old building staff friendly & helpful- room was clean & warm.

Partner

10/10

Exceptional

19 Feb 2026

Richard

Clean room very friendly staff we didnt have breakfast this time.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

James

Whilst the room could have done with a little update - fraying carpets and old furniture being held up with paper underneath the legs - it was an amazing experience. The hotel has an old period charm and sits perfectly in the Ditton Village area. I did not have an opportunity to try the breakfast, but hopefully next time I can.

A really lovely stay and very polite, helpful staff.

Self

10/10

Exceptional

02 Feb 2026

John

Friendly staff. Comfortable rooms and lovely breakfast 😊😊😊

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

John

It was perfect. Everyone was friendly, staff are great. Room was very clean.

Leisure Partner

8/10

Excellent

26 Jan 2026

Peter

Nice place staff really make you welcome

Partner

6/10

Pleasant

04 Jan 2026

Nick

The room was ok you could improve by giving two pillows instead of one this would have made it more comfortable also the room could do with better clean it was ok but had coffee stains on the qall

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Karen

We didn't have the breakfast or use the bar so cannot comment.
The rooms were clean and the staff were friendly and attentive.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Tine

Very helpful staff.

Self

8/10

Excellent

10 Dec 2025

Christopher

Clean room

6/10

Pleasant

06 Dec 2025

Claire

Breakfast was good with plenty of choices. Cooked food xould of bern hotter. Staff polite and helpful

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Jane

The room was clean and comfortable. Staff were really friendly. Fantastic value for money. Carpet in the public area could do with changing.

Partner

2/10

Poor

20 Nov 2025

Adam

I was extremely disappointed with my stay. The room was absolutely filthy — dust everywhere, mould in the bathroom, and even spiders and webs around the windows inside the room. Everything felt neglected and unclean. On top of that, there was a strange, unpleasant smell in the room that made it hard to relax. Definitely not worth the money and I would not recommend staying here.

10/10

Exceptional

20 Nov 2025

Kim

The Reception staff were very welcoming. The room was clean, quiet and comfortable. I slept really well. I woke up early and set off before breakfast, as I had a long drive to Yorkshire.

Self

10/10

Exceptional

16 Nov 2025

Victoria

The staff were very helpful and attentive.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Peter

We have stayed a few times on the last 2 years. The hotel is well worth the money they charge and the staff can't do enough for you.

Partner

8/10

Excellent

09 Nov 2025

Erbay

At reception staff where very help and friendly the room was superb all the things you would need inc tv iron hairdryer however the buffet dinner was ok could have done with bit more variety overall 7/10

Partner

8/10

Excellent

08 Nov 2025

Anthony

Breakfast was good staff where polite and friendly property needs a refurbishment but you can’t complain for the price👍😊

Partner

4/10

Poor

06 Nov 2025

James

Nowhere in room to hang up my suit. Shower tray was cracked, water from shower came out at such a low rate it was almost unusable. Paper was peeling off the wall. Dusty flooring. Wifi did not have a code, therefore unsafe to use. Bed was comfortable, breakfast was good.

Leisure Self

6/10

Pleasant

02 Nov 2025

James

Very dated room. Lots of banging in the night

Business

8/10

Excellent

01 Nov 2025

Charlotte

Welcoming staff. Comfortable room which lacked some facilities such as a fridge. The breakfast looked good although I did not partake in it. Will book again.

Business

8/10

Excellent

30 Oct 2025

M R

The staff are hospitable friendly and very helpful.
The food are a lot better than before. The only down side is there’s no lift but everything else was great.

Partner

6/10

Pleasant

15 Oct 2025

Jason

Dated and tired, in need of a renovation however very spacious rooms. Good selection of tea and coffee in the room. Staff fantastic and very attentive.

Leisure Partner

8/10

Excellent

08 Oct 2025

Jacky

Room was well equipped but tired looking - furnishings seemed to have had their day long ago. Very clean - bathroom spacious. Staff were very helpful and friendly - breakfast very good and unlimited. Area around the hotel didn't hold much interest. I was there for a meeting - hotel was fine overall.

Business Self

8/10

Excellent

05 Oct 2025

Rachel

Location was convenient, rooms were comfortable,

Leisure Partner

6/10

Pleasant

27 Sep 2025

Paul

Roommates and grubby, stains on walls, fro example by bin where tea bags have been thrown in and it has splashed on wall. Obviously been there for a while as there were lots of marks. Stains visible on walls in multiple other places. Main hallway carpets worn, ripped and had extensive old stains. Not a small amount but common.

Breakfast was like warm and on one day bacon was totally cold, not safe to eat. Every morning the coffee jug was empty.

Staff polite and nice always.

Friends_and_family Family

6/10

Pleasant

20 Sep 2025

JoAnne

Found the hotel to be a little run down.

Leisure Partner

8/10

Excellent

07 Sep 2025

Jeannie

I’ve already reviewed this Hotel any comments still stand except for the lady at the front desk was barking commands at me. It had been a long day and I was tired and felt rushed.
It won’t stop me from booking again in December. I might even bark back.

Leisure Family

8/10

Excellent

31 Aug 2025

David

We needed to change our room when we turned up as my granddaughter couldn't walk far and they were able to do this for us , breakfast was lovely

Leisure Family_with_children

2/10

Poor

24 Aug 2025

Mrs

This hotel is tired and needs a renovation to bring it up to a reasonable standard. The staff need training in communication skills. The check-in process is abysmal and the staff seem to find it too much trouble to check whether guests have already checked-in/paid.The evening menu misrepresents what is actually served to paying guests. We could not eat what was served to us and ended up walking out. So very poor!

Leisure Friends

8/10

Excellent

15 Aug 2025

Jeannie

Great value.

The hotel is a bit tired and the upkeep and repairs have been very poor. The staff are wonderful and it’s clean, linen is fresh and food is good. There are no switches or plugs for the lights or phone charger beside the bed so you have to get up to access them.

Friends_and_family Family

8/10

Excellent

12 Aug 2025

Helen

Weekend stay

Travelling with my daughter. Room was good. Shower was poor.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Shirley

Great value for money

Had evening meal and paid extra for full English breakfast. Both were great value for money and well presented. Hotel room had everything needed and we enjoyed a quiet, comfortable night. Staff lovely, helpful and courteous. Wanted to please their guests. Check in was self service but a little difficult due to us having booked though a booking site. Receptionist had to sort out the difficulties. Would prefer a smooth person led check in.Hotel tired in places update in decor needed in public areas but overall good stay and we would return.

Partner

2/10

Poor

27 Jul 2025

Andrew

radiator on in room when outside temp 25 degrees, did swap but room still hot

Partner

10/10

Exceptional

20 Jul 2025

Sarah

Clean and comfortable rooms. The staff were excellent

Leisure Friends

8/10

Excellent

20 Jul 2025

Victor

It is a lovely property staff are excellent. Food could be better. The rooms are comfortable bath room very good but the main room could do with some up dating over all we enjoyed our stay thank you

Leisure Partner

6/10

Pleasant

16 Jul 2025

Josh

Great service from Manjo. Really helpful and very positive guy. Unfortunately the room was dated, warn broken wardobe, little pressure to shower, old carpet, poor iron. Restaurant times really dissapointing evening meals finished far to early breakfast only until 830am. Didnt get either in the end

Business Self

4/10

Poor

10 Jun 2025

Ann-Marie

Not a good experience.Staff overly attentive in an annoying way apart from a 15 year old girl waitress was lovely and only staff member who seemed to know what to do.room was very basic and outdated dirty marks on doors no lock on bathroom door curtains on window badly worn and falling apart beds very uncomfortable . A shame as this hotel used to be outstanding will not be returning

Leisure Family

4/10

Poor

02 Jun 2025

Mrs

Staff didn’t seem to know what they were doing at check-in, so my stay didn’t start well. They are all quite young without much experience in my opinion.
The hotel overall whilst it looked as though it had been recently decorated in the reception, restaurant and bar area, it was a very poor finish.
I paid for a superior double room which was on the 2nd floor, and there are no lifts which isn’t good news if you have heavy luggage. Whilst the reception staff did offer help with my suitcase & bag, anyone who has mobility issues would find 4 staircases challenging to get to the 2nd floor.
The superior room was nothing short of a very basic standard room. The bathroom needed a good clean, and the toilet definitely needed a good bleaching. The plugs for the sink and bath were detached from their chains, and the bath looked dirty, with the anti slip pads grey in colour where they have been there for years.
The carpets in the room were worn and stained.
There was no telephone as advertised on the website, so that needs updating, as does the hotel.
Unfortunately, I booked another non-refundable stay later this year at the same time as my stay last weekend. I wouldn’t recommend this hotel. Had I not already paid, I would be looking to stay elsewhere.

Leisure Friends

10/10

Exceptional

13 May 2025

michael

Staff were very accomodating and friendly. Room is big and warm but a bit dated.
Breakfast was nice. Good stay.

Business

10/10

Exceptional

29 Apr 2025

Callum

Lovely hotel and staff. I spent a few nights in a double room. It was clean, quiet at night and the bed was comfortable. The bar is handy for a Sunday afternoon with a great out door seating area. Breakfast was great too. Lovely and friendly staff. Good all round.

Leisure Self

10/10

Exceptional

28 Apr 2025

Andrew

Everything was nice the food was great. The only downside is the showers lack a little pressure. Would stay again

6/10

Pleasant

19 Apr 2025

Verified traveler

Overall disappointed

Service and staff were very good. Very friendly and went out their way.

Not so good was the condition of rooms and decor etc generally in the hotel, away from the main reception.

Rooms very dated and scruffy. Shower awful. Ventilation in rooms awful - just as well not warmer weather.

For the room rate charged definitely not worth the money. We had 2 rooms for a family of 5.

Try to charge extra for early check in when rooms were clearly ready. I have never come across this before.

A Shame as a lovely hotel from the outside. Lots of potential.

Friends_and_family Family

6/10

Pleasant

18 Apr 2025

Alex

Good value and great breakfast!!!

The breakfast was amazing, on a main road and no air conditioning so windows open all night. Busy busy junction if facing the front.

Good room amenities and the service was excellent, great value all in all.

Partner

4/10

Poor

18 Apr 2025

Ceri

Disappointing hotel

Disappointing - photos on web site lie !! Booked a superior room - that was a joke - if you wanted your room cleaned it was an extra £25 per night !! However you could have clean towels from reception at no extra cost 😂. The restaurant was grim and the food below par / it’s definitely a tradespersons hotel by the amount of white cans in the car park . Our room was very dark, the bathroom needed a deep clean ! You needed to put the shower in for 29 mins before you needed it to get hot water - definitely not staying here again - but the staff were friendly so one positive !

Partner

4/10

Poor

10 Apr 2025

Omar

Bad sleep

Stayed for 1 night, really glad it was only 1 night. The positives, good size carpark and the staff seemed quite attentive.
The negatives, the hotel is really dated, my room was a called the cotrage round the back,the bedroom door opened onto carpark,it was near a smoking shelter by the kitchens and had a parcel drop off and collection by the door, i was disturbed all night,got a terrible nights sleep.the curtains were fitted really badly,couldnt close fully over window, anyone passing my window could have seen in. I got changed in the bathroom. The bedroom area had a lyno on the floor,plastic floor. This place was probably the worst hotel ive stayed in. I will never stay there again.

Business

6/10

Pleasant

30 Mar 2025

Rebecca

Clean warm and breakfast included was nice.
To be clear to anyone staying expedia need to remove swimming pool from the list of facilities as there is no pool, there is a leisure center in the area.

All the staff were friendly and helpful but they did have a food delivery issue so some options were not available.

It was a bit confusing if we could eat in our room or not but eventually we just ate in the bar.

Overall for the good price it has all the things you need, i think expedia needs to make it clearer about the pet friendly rooms.

Leisure Pet

8/10

Excellent

21 Mar 2025

Julian

Had a comfortable four night stay this week. Good value for the money.

Business

10/10

Exceptional

04 Mar 2025

Suzanne

Clean yet basic, staff very kind & when they couldn't give my husband the drink of his choice, they gave me mine on the house! We needed a place to stay for an early start & this was perfect, the breakfast was out even before the 06.30 & it was excellent.

8/10

Excellent

04 Mar 2025

Steve

Good basic stopover.

Basic good value stopover with great breakfast. Ideal for tradesmen or travel to the ferry. 24 HR reception is a huge benefit if your traveling.

Self

10/10

Exceptional

22 Feb 2025

Alan

The Staff were excellent. Helpful whenever they were needed. The Food was really Good too .

8/10

Excellent

02 Feb 2025

Marina

Helpful staff at checkin and at breakfast. Comfy bed. Limited toiletries.

Business_and_leisure Self

6/10

Pleasant

31 Jan 2025

Ian

I stayed here for 2 nights for work. The car park was small to the front of the property but large to the rear. Dependent who you book through, is whether you get breakfast included or not. Only card transactions at premises, no cash. I was in room 118, which was spacious. The decor was tired and the curtains in my room did not shut out all the outside lights. There was a small table and chair in room. The ensuite was okay, with a shower over a bath. You had to push the room to the door shut, the closer did not close it shut. Staff were friendly, breakfast was okay (I only had contiental).

Business

10/10

Exceptional

30 Jan 2025

Paul

Excellent Service and Staff.

I stayed two nights while visiting family and friends.
Great value and included breakfast. The breakfast was buffet styles with full
english as well as toast, pastries, yogurt etc. Fruit juice and hot drinks.
The hot breakfast was overall good with quality bacon, hash browns, eggs, beans and sausages. However the sausages were very cheap and had no taste, avoid them. Everything else was outstanding.
The staff go above and beyond to be helpful and friendly. There is a nice lounge with comfy chairs and open fire.
Rooms are very clean with comfy beds, there are some signs that a bit of redecoration will be needed before long but don’t let you put you off. Nothing broken anywhere. Plenty of free monitored parking.
I will be using this hotel again when I have my regular trips to the area. Much better than the usual travel inn places.
Forgot to mention the restaurant and bar is open each evening as well.

Friends_and_family Family

8/10

Excellent

26 Jan 2025

Lauren

This place was perfect for a quick trip for a wedding. Good location, staff were so helpful and beautiful exterior for the building. One thing I will say is the corridors and rooms were a bit dated and need a revamp, however was really clean.

Leisure Family

2/10

Poor

10 Jan 2025

Tizz

AVOID!!

Booked into the hotel, was a bit of a fuss, having to book yourself in and create your own keycard, long winded

The rooms were vile, never seen anything like it in all my years of staying in hotels. My room had carpet tiles laid (not stuck down properly) on underlay. A total trip hazard and not at all safe. Black mould on tiling in the bathroom, and shower head had never seen Viakal. Was shown another room, a disabled access room, a bed and a TV but no bed side units.

The customer support at the desk was awful, we decided not to stay there after looking at the state of the place based on a overall opinion. Hotel offered no refund or even a partial refund, was quite happy to keep all my money. I was staying here with a friend who also had the same experience :-(

Business

10/10

Exceptional

08 Jan 2025

HELEN

Excellent value

The staff were very friendly and helpful.

Partner

6/10

Pleasant

25 Dec 2024

Sukhninder

Run down room, cob webs everywhere…

Friendly staff btw.

8/10

Excellent

04 Dec 2024

angela

The Staff were polite and very helpful , the Hotel was nice and clean but the rooms were very small and lacked some items such as a bedside table and a full length mirror also the toilet was to near the towel rail .

Leisure Family

6/10

Pleasant

03 Dec 2024

Leigh

Basic but ok.

Shower pressure needs looking at and there was very little water coming out of the sink hot tap. Had to wash hands in the bath. Room basic, but ok for what was paid. Rm 216. Overall fine, very friendly and accommodating staff, except lady cleaning the male toilets, impression she had somewhere better to be,,,,

Business Self

10/10

Exceptional

27 Nov 2024

Francis

From checking in to departing, couldn’t fault, the staff were very helpful and friendly.
The room was fantastic and food was excellent.
The staff couldn’t do enough to ensure my 5 star stay.
Highly recommended.

Business

10/10

Exceptional

25 Nov 2024

Steve

Really enjoyed my stay.
I had a lovely welcome and all staff was very helpful and friendly.
Very good value and plenty of parking

Business

10/10

Exceptional

22 Nov 2024

Verified traveler

Saturday Night Stay

Easy free car parking, friendly reception tea and nice communal bar and lounge area. The room was fairly small but it was clean and comfortable.

Friends_and_family Friends

8/10

Excellent

20 Nov 2024

Martin

Room needed some TLC, shower wasn’t very good but everything else was nice

Leisure Partner

6/10

Pleasant

17 Nov 2024

Verified traveler

The entrance and bar areas looked lovely. The rooms themselves although comfortable were a little jaded . However good value for money.

Self

8/10

Excellent

15 Nov 2024

Vince

Nice staff very helpful, decent place for the money.

Business Self

8/10

Excellent

15 Nov 2024

Colin

Business trip 3 nights.

Great staff and bar / restaurant (Food was great) but the rooms could do with some updating.

Business

2/10

Poor

14 Nov 2024

Francis

Fire alarm disturbance

Greeted by a friendly young lady (great start) lovely evening meal(great)
Down hill from there.i had a really important business meeting on the following day
The fun started late evening when I was awoken by the fire alarm, stood in the freezing car park for 15 minutes this was followed by at least 4 other false alarms ( supposedly caused by someone smoking in their room.I understand from another guest this happened the previous .
The most important thing when staying at a hotel is a good night’s sleep, unfortunately this was not delivered.

Business

8/10

Excellent

28 Oct 2024

Peter

We have stayed there a few times over the last 12 months and really enjoy our stay at the hotel. Lovely room with open fire to sit and enjoy your drinks and the breakfast and food always really good. Booked again in December to stay sat and Sunday.

8/10

Excellent

27 Oct 2024

John

Night away

Nice and cheap room was ok clean and tidy but could do with updating
Bed was to soft could do with replacing the mattress

Partner

10/10

Exceptional

23 Oct 2024

Sean

Stay here all the time, great staff, lovely rooms and good value

Business Self

10/10

Exceptional

14 Oct 2024

david

Nicely priced restaurant. Helpful and friendly staff.

Leisure Self

10/10

Exceptional

13 Oct 2024

Louise

My husband and I stayed overnight for a party and the entire staff were so friendly and helpful. Breakfast was a really good spread of high standard and the room was comfortable - really impressed

Partner

8/10

Excellent

07 Oct 2024

Martyn

Very friendly and informative welcome.

Good breakfast available. Occasionally staff overly attentive.

Plenty of parking facilities.

Partner