The Townhouse Sutton

United Kingdom , Birmingham
SUTTON COLDFIELD , High Street
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75 reviews shown

10/10

Exceptional

14 Mar 2026

Becky

Wonderful stay at the Royal Sutton, beautiful spacious accommodation, delicious breakfast and all the staff are so friendly, hapoy and helpful. Will definitely return.

Partner

4/10

Poor

12 Feb 2026

Dr Richard Baynham

They may have decorated, but wasn’t impressed
Cold bathroom
Bed was comfortable

Business

10/10

Exceptional

31 Dec 2025

Daian

The room was freshly renovated. The beds were huge.

I unfortunately had a sick relative in the hospital nearby. This was a very convenient location to stay. The staff doing late check in were great and they were and have been super compassionate and helpful during and after my stay.

I would highly recommend for location and customer service. I would in particular mention the manager Paoula who was outstanding in the level of customer service she delivered when I had a difficult query.

Leisure Family_with_children

4/10

Poor

06 Dec 2025

Oliver

Cold room due to old windows ubable to close fully and only small heater. The noise from the pub is not a reasonable amount it is excessive, coupled with the noise from outside made it impossible to relax or sleep.

Leisure Self

4/10

Poor

28 Nov 2025

Alicia

The hotel is fine - nothing special but what you'd expect and generally fine. However, there was no wifi and I was told this was an ongoing problem - no solution or compensation offered. I had made it clear on booking that I was travelling for work, but regardless I would have expected wifi in 2025. Disappointing.

Business Self

4/10

Poor

23 Nov 2025

Gary

Stayed on 1st floor on a Saturday night and the noise level was very bad from the bar and customers downstairs until after 3am.. 4 hours without sleep. Breakfast was however great & staff very nice.

Self

6/10

Pleasant

23 Nov 2025

Yaw

Amenities

2/10

Poor

02 Nov 2025

Graham

I have to say that the playing of loud thumping music on the night (Saturday night) of my stay in the bar downstairs until 02:30 in the morning is 100% effective in ensuring no-one staying in a Royal Sutton Hotel room can possibly get any sleep what-so-ever. My naivety in booking a hotel above a disco I suppose but, rest assured, it will never happen again.
I do thing that any advertisements for The Royal Sutton should carry a stark warning that SLEEP INPOSSIBLE BEFORE 02:30 AM is a fact.
You're welcome ......

8/10

Excellent

29 Oct 2025

Julia

Staff helpful and bubbly

8/10

Excellent

17 Oct 2025

Juan

Everything was fine but the noise on friday and saturday night until 2:30 am is TERRIBLE and IMPOSSIBLE to sleep..

Leisure Family

6/10

Pleasant

07 Oct 2025

Andrew

The Royal Sutton is a Hotel/Pub with a large downstairs bar and a stage/dance area. They tend to host events/bands at the weekends whose performances last into the early hours past 2am, so good if you are into that sort of thing but not the place to be if you like an early night and uninterrupted sleep - the noise is extremely loud (I really mean that) and permeates through all bedrooms. To be fair, it does mention the entertainment hours and noise on their website, but just understand that this venue is not intended to be a quiet weekend getaway!

The rooms are fairly average if you are viewing them in comparison to a pub-style B&B, but pricey and a little dilapidated if you are going to compare them to a Hotel chain. They are really in need of a refurbishment; for instance the window frames are original/antiquated, grubby with peeling paint and no double glazing, so if you are near the main road you will hear quite a lot of external noise. The room I stayed in was big enough, but overall it was sparsely finished and couldn't be described as anything other than basic accommodation.

There is quite a bit of parking off the main road to the side and around the back of the hotel. So that shouldn't be a worry if you need to leave your car overnight. Some of the spaces around the back are very tight and unsuitable for large cars, but if you go into the overflow area (down a small ramp) there are plenty more spaces that are less cramped.

Friends_and_family Friends

10/10

Exceptional

06 Oct 2025

James

The location mainly because it was very close to where we were supposed to be over the weekend

Leisure Family

2/10

Poor

28 Sep 2025

David

One of the worst hotels I have ever stayed in. Run down, rooms were very basic, not very clean, clearly not been invested in their upkeep. We had a leak and a broken blind and had to switch rooms. We had three children with us and there was music blasting until 1:30am both nights. The pictures make it look better than it was.

Friends_and_family Family

6/10

Pleasant

27 Sep 2025

Kirt

Heating in room did not work. Carpets didn’t seem clean. There was a blood stain on bed sheets under quilt. Staff was amazing and friendly.

Business

10/10

Exceptional

19 Sep 2025

Steven

Comfortable room and lovely food. Staff were very polite and professional.

Business

4/10

Poor

19 Sep 2025

Tom

Staff great, downstairs areas (bar, restaurant, food, etc) great. Bedrooms were really grim - horrible smell (stale cigarette smoke) and can't open any windows in the bedrooms. Would never book again for that reason which is such a shame as the staff are great

Business Self

4/10

Poor

25 Aug 2025

Paul

Nightclub until 2am

Inital impressions were favourable, easy parking, friendly staff, and a nice room recently refurbished.

First clue we had to the inadequate soundproofing was early evening when there was a live band in the pub below. Every word. every note, could be heard clearly. After the band finished around 9pm the disco started and continued until 2am. Heavy bass beats physically shook the bed and decibel levels averaged 67db and peaked at 91db. Needless to say, not much sleep was had and my tinnitus today is raging. No mention on the hotels.com site or when checking in. Shame that it spoilt what could have been z pleasant stay

Partner

8/10

Excellent

17 Jul 2025

Carol

Ok for a couple of nights, staff were great

Good sized double room with shower/bath, nice and light, found the bed comfortable. hanging space for clothes. Iron and ironing board(though only 2 hangers), tea/coffee/biscuits, hair dryer. Staff helpful and very friendly, free parking, nice selection on breakfast menu. Fresh towels provided on our 2nd day and bed made and tea/coffee refreshed.
Down side was our room faced the road which was very busy and noisy, also very stuffy, though we opened a window second night and actually slept reasonably well despite the noise ( probably because I barely slept the night before). To be fair staff did offer to see if they had another room but we were only there 2 nights in any case. Shower a bit slippery so could probably do with a shower mat and extractor didn't seem to work. TV reception was poor.

Partner

4/10

Poor

06 Jul 2025

Peter

In need of refurbishment.

Whilst the pub and restaurant parts of The Royal have been recently refurbished and are very nice, the same cannot be said for the hotel part. It is very dated, shabby and in desperate need of refurbishment. There are steep narrow stairs up to the accommodation so totally unsuitable for anybody with access needs. The room was clean despite the issues with dated fittings. The door handle was like some kind of Chinese puzzle and generally took about 5mins to lock from either side. In our room, we had 2 very old dirty secondary double glazed windows which would not open at all. The heated towel rail in the bathroom was permanently on and impossible to turn off making the room like a sauna when the bathroom door was open, which may be nice in winter but was intolerable on a hot July night. To make matters worse, they provided a small electric fan which was so noisy as to make it unusable if you were trying to sleep. We stayed there two nights so asked for the fan to be changed and the heated towel rail to be fixed so it could be turned off but neither was done. The other main problem was, even if we had been given a quieter fan, it would have been pointless as the thumping repetitive beats of the night club held in the pub on Friday and Saturday nights went on until 2am were so loud they may have well just set up a speaker right outside our door. The only upside was the staff who were generally friendly and helpful even though they failed to remedy the issues with the room.

Partner

10/10

Exceptional

03 Jul 2025

Esther

Quiet with wonderful staff.
No noise from downstairs. Even had a drink downstairs before retiring for the night

Business Self

6/10

Pleasant

02 Jul 2025

Mahwish

Hotel was very neat and tidy

10/10

Exceptional

27 Jun 2025

Andrew

Perfect for me.

Business

2/10

Poor

22 Jun 2025

Andrea

Sadly uncomfortable.

Unfortunately on a summer day when the temperature outside was high our room had the heated towel rail on full blast, no way of opening windows. The heat in the room was extraordinary and very uncomfortable. I usually find the good in everything but sadly this was poor, as was the state of cleanliness in the bathroom.

Partner

10/10

Exceptional

21 Jan 2025

Norrie

Great location, lovely staff indeed and food was nice

Business

10/10

Exceptional

27 Dec 2024

Dean

2/10

Poor

20 Dec 2024

Victoria

the was a RAVE on downstairs !!!

The stay was awful, didn't sleep at all.
There was a RAVE on until 3am that felt like you where in it in your room.
There was no mention when we booked it that there was music event on down stairs. at the end of the day we booked a room above a pub so under stand noise but not a RAVE until early hours of the morning.
When we checked in they where doing a sound check and we asked what was going on and the girl laughed. When I mentioned that it didnt state an even on booking she said oh its normally only a Friday Saturday but we doing in on Thursday this week. but no apologies or anything.

Business

8/10

Excellent

18 Dec 2024

Peter

Nice comfortable stay

Staff were good

Business

4/10

Poor

08 Dec 2024

Verified traveler

Cracked bathroom sink
High step into bath and no grab rails to support you getting in and out at correct height
No bedside sockets
Positive comfy bed
Too expensive per night for not the best quality standards. Was just convenient for what we needed it for.

Partner

8/10

Excellent

25 Nov 2024

Phyl

Great, helpful staff. Noisy at weekends.

The staff - brilliant. Zoya on reception carried my case up and down stairs. Let me borrow a fan heater. Keiran, the bar manager, sorted my food out with the chef (I have a dairy intolerance). The hotel needs upgrading in certain areas. It is a night spot on Friday and Saturday night, my ear plugs dealt with the music, the revellers leaving unbelievable noise for about 40 minutes 3am to 3.40am. I was warned about the music!!!

Self

8/10

Excellent

21 Nov 2024

Ray

Disappointed with the food menu, lukewarm food. We had terrible trouble with the door lock, even the staff had problems!
The staff were all very friendly and helpful.
We would come back.

Leisure Friends

10/10

Exceptional

20 Nov 2024

Andrew

Good place. Handy for me

Business

6/10

Pleasant

27 Oct 2024

Diane

Friday night was good, Saturday night was unbearably noisy from party revellers and loud music, and cars beeping their horns went on until gone 3 in the morning.

Partner

8/10

Excellent

17 Oct 2024

Peter

Nice location and convenient. Decent VC dining options and room was ok as I paid under £80. However this seemed like a family run hotel and the manager who checked me in was very familiar and called me “mate” on a few occasions and dropped the odd f*#k word into conversations which didn’t offend, but still not professional at checkin desk

Business Self

2/10

Poor

10 Oct 2024

John

unhappy stay

very steep stairs to climb, very noisy through the double glazed windows & a card only payment sorry not a repeat stay for me

Self

6/10

Pleasant

02 Oct 2024

Peter

Average hotel

Reasonable hotel, comfortable,.

Business

10/10

Exceptional

23 Sep 2024

Bharat

Great place to stay. Nice and clean.

Self

6/10

Pleasant

20 Sep 2024

Mohammad

Comfortable but past it's sell by

The staff were great and really friendly. The hotel is clean. It is let down by it's condition, it's severely outdated.

Business

6/10

Pleasant

13 Sep 2024

Peter

Stay was OK. No towels in the room, when I told the receptionist in the morning, she didn't appear to care. Also I asked for an invoice, she gave me one with a figure lower than I had paid? Very odd. There are not many hotels in Sutton Coldfield, so I suppose there's limited choice. I printed a \"real\" invoice from Hotels.com :)

Business

8/10

Excellent

09 Sep 2024

Bilal

Over all is good

8/10

Excellent

04 Sep 2024

Martyn

Nice bar. Very limited food menu. Comfortable room and bath room.

10/10

Exceptional

26 Aug 2024

Stephen

Very pleasantly surprised at everything about this hotel which is not aptly portrayed by the name.

8/10

Excellent

18 Aug 2024

Kristie

Very helpful and friendly staff

The staff were very helpful and friendly. The bed was comfortable. Unfortunately too hot and noisy, as needed the windows open to cool the room a bit. The noise was due to road traffic and it was an unusually hot day

Business

6/10

Pleasant

09 Aug 2024

Claudia

While the staff were pleasant and helpful, the room we were assigned need some TLC, the woodwork around the windows need a good portion of decorating; the shower screen in the bathroom need some rubber, the water keeps seeping out from under the screen wetting up the bathroom floor; because the bath is high to step in, they need a bath rail or handle so that more mature customers can able enter the bath. They could install a small fridge in the room with some water at least; the supposed bedside table where the lamps are not even one plug socket if customer wish to charge their phone, have to go across the room to charge the phones; the room was not smelling fresh upon entering, smells mouldy, but the very helpful receptionist addressed that. If some more attention is given to these rooms then this will be a good place to overnight or for weekend.

8/10

Excellent

08 Aug 2024

RICHARD

Near to the station

4/10

Poor

03 Aug 2024

Fei

Hotel was wonderful until the club picked up at 10:30 and then it was non stop bass through the whole hotel until 3am . Such a shame that better sound proofing hasn’t been put in as the hotel is brilliant other then the noise making it impossible to sleep as my whole room was vibrating

Leisure Self

2/10

Poor

01 Aug 2024

Chun Ngai Alex

Facilities too old

Leisure Family_with_children

10/10

Exceptional

25 Jul 2024

Samuel

Very tidy and clean rooms, lovely food. Nice bar area.

Business

2/10

Poor

24 Jul 2024

Amanda

I’m afraid that it wasn’t the best stay, the first night our room was not only absolutely boiling but we had music pumping till 3am as we were in the worst room close to the music!
We were moved the second night but again unbearably hot and with the windows open you had the traffic, especially police and ambulances going past regularly and people shouting in the street, so we left exhausted.
I can’t fault the staff though they were all very polite, professional and tried to be accommodating

Leisure Partner

6/10

Pleasant

14 Jul 2024

Verified traveler

Dated but functional

Polite and helpful staff, hight street location so lots of road noise and old sash windows which didn't block any noise at all. Clean and functional but dates (no usb connections), all stairs to room so not suitable for anyone with motability considerations. No late food options. Wouldn't stay again.

Self

6/10

Pleasant

23 Jun 2024

CAROL

Spacious twin

Beautiful twin room with lots of room plus spacious bathroom. Was warned about noisy disco. Not too bad. Continental breakfast disappointingly sparce and cost an extra £7. Receptionist was lovely very helpful.

Business

6/10

Pleasant

23 Jun 2024

Denise

Average pub hotel

Booked as attending a funeral disappointing choice of food only served til 9 and bar shuts at 11 service as freindly and helpful breakfast v disappointing for £7 as only had a muffin

Friends_and_family Friends

6/10

Pleasant

21 Jun 2024

Denise

Basic pub hotel beware of nightclub on weekends!

I arranged to stay here as I was attending a funeral and the wake was being held here. Arrived around 7 and asked if I could order food told I could order from the cabin in the garden and it was burgers and dirty fries. Was reassured there were other restaurants down the high street … after a 2 m mile walk into the town not a restaurant to be seen other than McDonald’s and kfc so walked back and eat in a pub a few doors down. Breakfast in the morning for £7 was poor yoghurts juice in a jug croissants in packets and hot water to make tea and coffee if I’d have known I wouldn’t have bothered. Room was quite noisy on the front as it’s a busy main road. My friend arrived late at around 10.15 and we were turfed out of the bar bang on 11 so had to go to our rooms. Overall clean and tidy and the staff were really helpful and friendly . I had a single room and cost was reasonable but my Freind had to pay so much more for a triple room as that’s all they had. Tried to cancel the second night as we found out about the nightclub without success - overall wouldn’t go again.

Friends_and_family Friends

2/10

Poor

25 May 2024

Barbara

Concerns about fire safety.

I have contacted both hotel.com and the fire service about my serious concerns about the morning when I was unable to exit into the reception area as the door was locked and the switch to open it was not working. The phone number to ring, given on an A4 notice in case of emergency, was unmanned. The fire service at least are taking the issue seriously.

Self

2/10

Poor

14 Apr 2024

Philip

Disappointed

Loud music playing until 3.10am. The warning of loud music only in small print lower down on the booking. Would never stay there again. Room in need of decoration asap.

Partner

6/10

Pleasant

30 Mar 2024

Tina

The step to the bathroom. Should have hazard tape on it.no bath mat. Was very slippy. The night club was good.

Leisure Friends

6/10

Pleasant

11 Mar 2024

Verified traveler

Hotel was nice but could not open windows was screwed down,bed wasnt very comfortable and pillows was flat,staff was polite and very helpful,cost of drinks and food was quite expensive too.

Friends_and_family Friends

8/10

Excellent

27 Feb 2024

Ian

It was nice

2/10

Poor

17 Feb 2024

Sarah

Unclean, uncomfortable and loud.

Bathroom was clearly not cleaned properly at all; dry toothpaste in the sink, hairs in the shower and dust everywhere.

Very uncomfortable bed and pillows made it impossible to sleep well, coupled with the loud music from the bar going till 3am, something I did not know about at time of booking. It was noted in my confirmation email only but this info was only given to me after I booked a non refundable rate.

Business

6/10

Pleasant

09 Jan 2024

andie

Quiet when not a nightclub

Not somewhere to stay during a weekend but staff were extremely friendly when approached

Self

10/10

Exceptional

17 Dec 2023

Ian

very nice boutique hotel

Leisure Self

4/10

Poor

26 Nov 2023

Julie

Property was fine, tho before checking out we had been watching 4 in a bed....the icing on the cake was the door handle coming off, meaning a battle to get out of the room. Continental breakfast? I had to ask for hot water for tea as the water in flask was cold, and I needed to search for a member of staff. Just cereal, yoghurt and cake, don't think that is adequate. Oh, and a warning on their website that the venue is a nightclub would have been useful. Not happy about being kept awake until 3pm by pounding music, and being told by a member of staff that we should have read the t's and C's before booking, accompanied by a smirk. Definitely would not recommend.

Leisure Partner

8/10

Excellent

24 Oct 2023

Juan

Great location, very friendly. Nice room but extremely noisy, music very loud until 3 am.. impossible to sleep and rest..

Leisure Family

6/10

Pleasant

22 Oct 2023

PARVEEN

As stated in the description it was very noisy with music from the club and people chatting loudly outside. The heater in the room didn’t work. The knob to turn the shower on was broken. However the room was recent renovated and spacious. The bar area was lovely and staff were helpful

Leisure Partner

2/10

Poor

04 Sep 2023

Ellen

Even after 3pm, very loud. Was not able to get any sleep.

Leisure Friends

10/10

Exceptional

17 Jul 2023

Ffion

FAMILY ROOM

We had originally booked for 2 double beds in one room, when arriving we were in a family room with a double and 2 singles. I had checked with the hotel on the Thursday to ensure we had 2 double beds and all was agreed. The Lady on reception sorted an extra room for us with another double bed, no issues at all. Our shower in the family room had no hot water. When checking out I would’ve explained this issue only the woman on reception Sunday was on the phone. So never had chance. Other than that our room was spacious and modern. Bathroom could’ve been cleaned a little better and the hot towel radiator could’ve worked.

Friends_and_family Friends

10/10

Exceptional

03 Jul 2023

Richard

Good Golfing Hideout

Really enjoyed the stay. The staff were friendly and helpful. Food was good and the rooms were clean.

Business

2/10

Poor

03 Jul 2023

Lauretta Smith

Too noisy

Friends_and_family Friends

6/10

Pleasant

23 Jun 2023

max

this was an 'average' hotel, with limited food options. However, the receptionist - Louise - was a delight and very pleasant and made u feel welcome

Leisure Self

8/10

Excellent

19 Mar 2023

Daniela

The hotel and the area have been decent overall, clean, restaurant facilities. The issue is that there was very loud music at night, Friday and Saturday, until 3 am. Literally hearing the party downstairs and the buzzing.

8/10

Excellent

26 Feb 2023

Ursula May

Problems 1) Couldn't Use Shower, So I didn't get to use Shower at all 😠.

Problems 2) Townhouse Sutton Hotel Beds are too Low to Seat.

Problems 3) The Townhouse Sutton Hotel could do with better Chairs to seat on.

Problems 4) It was cold in my room and No Heating on my family Room

Self

10/10

Exceptional

02 Dec 2022

Steven

Great stay

It was clean room and friendly reception. I spent three nights during week days and the room over night was really quite. A really pleasant stay.

10/10

Exceptional

01 Dec 2022

ROBERT

After reading some reviews and being booked in to stay on a Friday night, I was a little worried. I called up mentioned my slight apprehension and my room was moved to a quieter one on the 2nd floor, no questions asked, no drama at all. There was a very mild sound from downstairs on the night but the reception made it very clear it was a nightclub and would be noisy from the very first moment I arrived in the afternoon. I cannot fault the staff, be that door staff, reception and later on the bar staff. The hotel and whole venue was lovely, full of charm. In fact, the band playing on the night were brilliant and so we made a night of it. I'd stay in the room we had again 202 I think, and on a Friday or Saturday night. I can't wait to come back! This is a night spot (Fri and Sat) and a great one at that. Go with that in mind and you will not be disappointed. Sadly due to an epic hangover, we didn't have breakfast, but the menu looked amazing and I wished we had now!

Leisure Partner

2/10

Poor

10 Oct 2022

Verified traveler

Disappointing

Before I start I would like to say there was a lovely lady that worked at reception (Andreea I believe) who set the room up for our anniversary out of her own pocket, this was the highlight of our stay and we’re very grateful for her generosity. Our overall experience was very disappointing, especially considering we were celebrating our anniversary. To start the first room (116) we were given had stains in the bath, a loose toilet seat, dead flies and a terrible breeze from the windows. We raised awareness of the lack of internet to reception and we still received no working internet for the two nights we stayed. We then got swapped to a different room for the night (202), on first glance this room looked promising, however we first noticed that the window was being held open by a wooden plank, we shut this and discovered that the protection window did not shut fully, the floor was not vacuumed, there were dead leaves and wasps on the floor and windowsill. The shower leaked terribly and flooded the whole floor, the floor remained wet the whole night. In the morning we woke up to find an alive hornet behind the blind above our bed, The following night we got put in room 117, it was horrific, “expect loud music” is an understatement, the whole room shook till early morning. Checked out of the hotel to receive a rude message from the manager regarding my concerns. Would not waste your money here.

Partner

2/10

Poor

18 Sep 2022

CARL

No one was at the desk to check me in,when I arrives, I had to to and find someone. Facility had no wi fi the entire time I was there, the room however clean smelled like a funeral home. I had to frebreeze the carpet and buy air freshener to make things palatable. Ithe rooms pictured on the site wasn’t even close to what I got … very deceptive. The bottom line is you get what you pay for..

Business_and_leisure

8/10

Excellent

21 Aug 2022

Susan

Great staff & room but Too noisy to return!

Lovely helpful staff, Rooms great, nice little continental breakfast but the noise from the club and the road after(Street brawls & people generally hanging around after the club closes) was too much! I even took earplugs with the pre-warning they put on here. I stayed here to be close to a family member in Good Hope Hospital(walking distance 10mins) and was the Townhouse was the best option.

Friends_and_family Family