HomeTowne Studios by Red Roof Houston-NW

United States , Houston - TX
HOUSTON, 5959 Guhn Rd
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100 reviews shown

8/10

Excellent

21 Apr 2026

Latarsha

I didn't like the fact that we were on the second floor and the whole time we was there the elevator didn't work. So if you had laundry or groceries you had to make multiple trips up and down the stairs. they only clean the room once a week and you have to go to the front office to get your new towels and toilet paper.

Family_with_children

8/10

Excellent

15 Apr 2026

Kyra

Can’t complain , besides stoves not working

10/10

Exceptional

14 Apr 2026

Mantsashia

Easy check in

Self

2/10

Poor

15 Mar 2026

Ronda

I have never worked so damn hard on a getaway like I did in Houston and Biloxi. The owners of these properties needs to be ashamed of themselves changing people for the filthy.I had to clean the refrigerator stove,showers,sinks,floors, microwave etc. I was not able to kick my shoes off and relax like most people get to do. I cleaned the whole room until midnight. They made a big deal about checking in 30mins early. But when you walk in the rooms are gross. I felt like I was in a third world country. Windows didn't work. You couldn't see out the windows. Shut the place down. A deposit for what they should have paid me for cleaning the joint. Bad experience wasted my money 💰 🤑

Partner

10/10

Exceptional

12 Mar 2026

Tammy

Great

Self

4/10

Poor

11 Mar 2026

Jasper

Shower was so dirty I didn’t want to take one

10/10

Exceptional

07 Mar 2026

Tammy

Yes

Self

2/10

Poor

02 Mar 2026

Vanessa

A lot of traffic coming and going. Not a safe environment.

4/10

Poor

19 Feb 2026

Huu Do

The shower water was leaking, water dripping very loud all day long .
We are 4 people , they left only 2 big towels and 2 small towels , so we have to share 1 big towel with 2 people, and we have to bring the used towels to the office to exchange for the same amount of used towels each time we need the new clean towels .
We also had 2 small thin soap bars , it was all we had .

6/10

Pleasant

25 Jan 2026

Donna

Room was ok linens very clean, towels very clean. Stove, microwave, refrigerator, working great .electric outlets not good for charging anything falling out the wall actually there was only 2 outlets buzzing didnt sound good dont think it should do that though. The phone was a joke looked like a 1990s office work phone too many buttons period that didnt work and where missing.. no charging cable ,cord for the phone jack found it underneath the bed didnt even work sad

10/10

Exceptional

04 Dec 2025

Tanishala

Great

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

TanishalaN

Staff was amazing

Friends_and_family Family

2/10

Poor

22 Nov 2025

Carolina

Horrible customer service! I decided not to stay there therefore I need a refund.

Self

2/10

Poor

07 Sep 2025

Vernell

Not true to word

Horrible manager asked me about changing rooms because of my complaint. I said no not right now due to being half asleep. Then the next day before i paid for my room around 9 or 10am i asked and was told no you would have to check out then check back in in 4 hours.

Friends_and_family Family

6/10

Pleasant

18 Aug 2025

keith

Its ok but the wifi is terrible very very slow also the key card keeps needing to be charged

Leisure Self

10/10

Exceptional

08 Aug 2025

Narciso

Steph was very nice we had an issue with our key I went to the front desk and the lady took care of it very professionally very quick I really enjoyed my stay there and would definitely recommend y'all guys

Leisure Family

6/10

Pleasant

07 Aug 2025

Jade

It was okay

Business Partner

2/10

Poor

12 Jul 2025

Taryl

This Place is Infested with Roaches, Loud Mildew Smell, Rusting Pipes and Fixtures...

Leisure Self

2/10

Poor

05 Jun 2025

Alicia

Housekeeper comes once a week, expected to use same dirty towels for a whole week, roach and spider infested. Property is just too old and needs repairs. Staff is just there and no real help. Security at night is very rude. Would NEVER GO BACK.

Leisure Family

4/10

Poor

26 Apr 2025

Guillermo

german roaches everywhere. nasty

2/10

Poor

24 Apr 2025

Penny

Every single piece of furniture in the room was either broken, damaged or missing pieces. I can’t believe they actually had the nerve to rent that room to someone. Shameful. The only good thing about the room was that it was clean.
But, it was supposed to be non-smoking and smelled of cigarette smoke and had burns on the nightstand from a cigarette.

Business

8/10

Excellent

19 Apr 2025

Laura

Hairs in the shower.

10/10

Exceptional

29 Mar 2025

Santiago

Excellent

It was wonderful

Business

4/10

Poor

18 Mar 2025

Arin

Smoke 🚬

First and for most important one chain smokers heavy smokers everywhere, they are smoking inside their rooms and outside at the walkways and Surrounding your room , so even if your room says it is None Smoker room it still smells and have a heavy Smoke effect, i couldn't sleep in my room so i checked out the 2nd day , i was feelings sick ! And the management/employees they know about it and Dont do/say anything about it because their long term stay customers are single old Man and women with disabilities heavy Smokers and they stay there they dont have a place to live.

Self

10/10

Exceptional

03 Mar 2025

Delmar

Love the room, clean staff was great. Clean area very quiet.

Leisure Partner

2/10

Poor

14 Jul 2024

Matthew

Place had no power

Self

2/10

Poor

13 Jul 2024

Sandra

No rooms available

2/10

Poor

11 Jul 2024

Ozie

Very poor, I would not recommend to anyone

I was unable to check in, once I arrived the entire place was dark, not one light. I was not able to find the front office. I called and called and got no answer. I don’t understand why a hotel would allow people in a stressful situation like having suffered a traumatic experience to book a room knowing there was no power. I have yet to speak to anyone and no one has offered me a refund for my money.

Partner

2/10

Poor

11 Jul 2024

John

These was no power and no room available. As soon as we arrived, the manager met us outside and sent us home and told to contact Expedia for a refund. She was polite and helpful, but we had driven a long way so it was disappointing to be sent home.

Business_and_leisure Partner

2/10

Poor

11 Jul 2024

Devin

No power

2/10

Poor

10 Jul 2024

ALISON

The property had no power after Hurricane Beryl. The only reason I booked a room was to escape from the blistering Houston heat after our home was also left with no power. I would not have booked this if I had known the place had no power. Obviously, we didn’t stay. I’m awaiting a refund.

Leisure Partner

4/10

Poor

07 Jul 2024

Mark

We went to check in and the office didn't have our reservations. The outside is dirty. The room had bugs and was very outdated.

Leisure Partner

4/10

Poor

01 Jun 2024

Sarah

On my second night there, a transformer had blown so we lost power in our room, no A/C or lights. They refused to refund me for my room and still haven’t refunded me the $50 deposit they took for the room! We left that night as I have a 4 month old and 4 yr old so we couldn’t be without electricity or A/C in this heat! They told me it’s not their fault it’s the cities so they couldn’t refund me, even though I left around 8pm (waited 2 hours to see if the problem was going to be fixed first).

Leisure Family_with_children

2/10

Poor

18 May 2024

Maria

No hot water

No hot water to shower! They send someone and was told its normal for it to be warm but not hot there . I spent 7 nights with cold showers. Changing the room was not going to make a difference because its their building like this .

Self

4/10

Poor

21 Apr 2024

Thompson

Not encouraging, No breakfast as it was stated online, No cleaning if room or change if bed sheet after each day.

Leisure Self

2/10

Poor

24 Mar 2024

Homer

They woke us up and say we have to pay for the room again even thou we paid through travelocity

Business Family

4/10

Poor

12 Feb 2024

Camilo

A/C unit was not working. Felt sketchy and unsafe. Property is old and not well maintained.

Leisure Partner

6/10

Pleasant

22 Jan 2024

Lamariyah

It was ok to just be a couple of nights. Its actually bug free and its better than whats expected

Leisure Family

10/10

Exceptional

02 Jan 2024

Alexus

Good room for cheap prices

Business_and_leisure Friends

10/10

Exceptional

12 Dec 2023

Alexus

It very chill

2/10

Poor

03 Dec 2023

Deannella

No toiletries, no cooking utensils or cook ware, could not get fresh towels, and stairwell smelled like urine.

Leisure Partner

2/10

Poor

26 Nov 2023

Jolia

This property has roaches, and gnats. I got a non smoking room that reeked of cigarettes. Curtains had holes in them as well as the chairs in the room. Paint was peeling off of the walls, cabinets, doors, etc. The only things that were even slightly upgraded were the fridges and microwave, but the environment itself makes you steer clear of even eating or storing food in the room. I didn’t use anything in this room, not even the shower, I barely used the toilet after attempting to hold my bladder . Honestly the whole experience with this property was pure cringe. This place is inhumane

Leisure Self

2/10

Poor

13 Nov 2023

Israel

The Property was very run down. The rooms were very dirty. The door did not even close properly, we were unable to lock the door the entire stay. The bathroom was very dirty and the door in the bathroom would also not close. We went downstairs to the property manager to ask for clean towels And a remote control as there were none in the room and we were only given one towel. We had to wait a long time to even speak to anyOne, finally when someone came to the desk, they were very rude to everyone who was there. Also, If you have any type of allergies, do not stay at this property. As the whole entire property smell like smoke, cigarette smoke and marijuana smoke.

Leisure Partner

2/10

Poor

06 Nov 2023

Larissa

The staff was rude and unprofessional

2/10

Poor

22 Oct 2023

Phan

They have floors but elevator is not working. As pregnant, I had to climb up to 3rd floor. Stairs are very dark without lights. Room is also very dark even with lights. The room door is shaky and doesn’t feel secured/safe even with lock on. Bathroom door couldn’t close properly. It’s supposed to be non-smoking room, it smells very bad inside the room. Blanket has holes on it, not sure if they washed/changed it. Noise canceling is not good either. I can hear people chatting outside, and cars drive by very loud. Will not come back again.

Leisure Family

2/10

Poor

14 Oct 2023

Patrick Dennis

Arrived to check in at property and is run down. Pictures are way outdated of exterior. At check in I was told their washer was broke and our beds had no covers or pillows. I told them to cancel my reservation. Called expedia and had them refund my money. Good thing I prepaid based on other reviews I probably would not have gotten my money back without sueing them. Will never stay at any Red Roof looking at reviews of their other properties. Their 1-800 number was no help at all. Spend a little more and get a room at a better chain.

2/10

Poor

05 Oct 2023

Angel

Very ghetto location! Management is unprofessional

I’m in a wheelchair. Their elevator was broke and they did not have rooms on the first floor. Keep my money and refused to reimburse me due to their lack on adjustments.

Business Partner

2/10

Poor

24 Sep 2023

Sherard

The room was dirty. They used some type of plastic to cover the back of the toilet. The lady at the front desk was very rude. Housekeeping was very rude. The remote didn’t work for the tv. Charged me a deposit and didn’t wanna give me it back when the room was already smelly n dirty. Glad I only needed to store my stuff for a couple days

Leisure Friends

2/10

Poor

16 Sep 2023

Willow

The worst hotel I’ve ever seen. Unhelpful and uncaring staff, drug deals happening right around the corner and the smell coming through the hallways was terrible. Will never go anywhere near this hotel again.

2/10

Poor

12 Sep 2023

Alisa

The young lady at the front desk was nothing short of unprofessional and extremely disrespectful to all not to mention confrontational. Her facial expressions confirms she has some some personal struggles. And one she had some mixed up with another person and caused an entire scene very negative environment. I rarely leave reviews bad ones at that . But this property i would try to avoid moving forward. Thank you 😊

Business

2/10

Poor

08 Sep 2023

Verified traveler

Horrible Experience

My Stay was Horrible. The upkeep was bad as well. The first room that I was given had a bashed in Flat screen tv on the wall. The 2nd room given had absolutely NO CURTAIN at the window. It took almost 30 minutes for the Front Desk clerk to bring one up. The floors were unmopped and the shower was dirty. The sides of the Commode was filthy and the stove didn't work, last but not least the Elevator was Out of Order. I Definitely WOULD NOT recommend this Hotel to stay at.

2/10

Poor

24 Aug 2023

Priscilla

I stayed in room 247 and the ac went out and the pest control was not under control..

Business_and_leisure Family_with_children

2/10

Poor

25 May 2023

Elissa

Lots of questionable activities going on there. The hotel did not look like the pictures at all. It was dirty and smelled bad. No towels or soap provided. Door didn't close properly. Didn't feel safe. I wouldn't recommend anyone to stay there. Terrible experience.

2/10

Poor

02 May 2023

Verified traveler

Dirty hotel

Dirty filthy place

Business

6/10

Pleasant

18 Mar 2023

Jun

Good Price, Safe

Business Self

4/10

Poor

15 Mar 2023

Lisa

The place is old and rundown. It is a more of an apartment complex than a hotel due to long term residents. The room was clean, but the rest of the place was dirty, trash littered the hallways and it smelled of urine. People sat in the stairways smoking and blocking the way. They also required that I pay a $100 deposit in cash even though the room had been reserved and paid for through Expedia.No one was ever at the front desk and the main door to the office was locked. You had to ring a bell in the front and then walk to the side and deal with them through a window.

Leisure Partner

8/10

Excellent

18 Feb 2023

Jose

They don’t return deposit on the same day that you check out

Business_and_leisure Family

2/10

Poor

22 Jan 2023

Shelita

Although it's on camera people were constantly in and out of my room while I was away and while I slept. I woke up to someone here. The lady in the front office who doesn't even work here spit towards people as well. No housekeeping

Friends_and_family Family

10/10

Exceptional

21 Jan 2023

Jameela

Great. Nice and quiet place

2/10

Poor

18 Jan 2023

Verified traveler

There were cockroaches in the kitchen and bathroom, the room smelled musty, the doors and walls had all kinds of dirty stains all over it, and some guys were repairing their car and yelling until 5am. Security did nothing. I was certainly not going to speak to them and put myself in jeopardy. It was like being in the hood. Never again.

6/10

Pleasant

11 Jan 2023

lynette

The manager and front desk employee were great working with us! The roaches were disgusting! Very cramped room

Leisure Family

10/10

Exceptional

10 Jan 2023

Shakira

Loud music&noises from people hanging around all times in night

Pet

6/10

Pleasant

07 Jan 2023

Cynthia

Place smells like mold which is concerning seeing as how many places in the area flooed a while back. No cameras for security and hotel it self is run down with no work elevator. All the staff was nice though. But you get what you pay for and it was cheap.

Self

2/10

Poor

03 Jan 2023

Jakaria

Horrible

Cockroach, stained bedding, possible bed bug, broken sink - horrible experience for the family

Friends_and_family Family

2/10

Poor

23 Dec 2022

Wilda

Dirty and nasty roaches everywhere ugh

Leisure Family_with_children

2/10

Poor

24 Nov 2022

lonzell

Nasty/bugs

It was very nasty bugs on the floor. I only stayed one night. I booked on accident… I wouldn’t stay there for free! And the staff was very rude

Friends_and_family Family

2/10

Poor

22 Nov 2022

David

Didnt stay room had Roaches

Leisure Partner

6/10

Pleasant

30 Jul 2022

Faissal

Staff are nice, cockroaches were found in room. Shower curtain too short water flooded while taking shower. room is too small . Overpriced

Business_and_leisure Self

8/10

Excellent

18 Jul 2022

sonja

That it is was close to shopping and and restaurants

Business_and_leisure

8/10

Excellent

10 Jul 2022

Celia

May not know

The stay was good but you have to leave a deposit of $50 which is returned to you in about a week.

Friends_and_family Family

10/10

Exceptional

30 Jun 2022

Walter

Location

2/10

Poor

15 Jun 2022

Marquise D.

Dirty cockroaches everywhere and horrible customer service. Tried to keep my deposit

Business_and_leisure Self

4/10

Poor

14 Jun 2022

Tiffany

Very unclean and I was not informed prior to the reservation of a deposit. I chose not to even stay. Couldn't imagine what the room looked like. Nothing like the photos from the outside.

Leisure Self

8/10

Excellent

26 May 2022

Jerry

Good

Leisure Self

2/10

Poor

17 May 2022

Iris

Roaches in the room, people hanging outside like it’s a ghetto club, security guard asleep at the entrance way in.

Business Self

8/10

Excellent

14 May 2022

LaTiffany

Area, rude staff. Broken doors

Business_and_leisure Family_with_children

10/10

Exceptional

29 Apr 2022

Sade

The staff here is awesome very helpful

Business_and_leisure Partner

6/10

Pleasant

18 Apr 2022

Tycin

It was ok

10/10

Exceptional

15 Apr 2022

Theresa

Very good staff. One area outside kunda of worried me. Otber than rhat its a great place to stag

Leisure

2/10

Poor

27 Mar 2022

Jovinal

RATCHET, DISGUSTING, AND INFESTED!!! DO NOT STAY

They need an exterminator!!!! The room had so many roaches (dead and alive). The floor wasnt swept, table and comunter not wiped down, and stove didnt work. The desk clerk wanted to give me a key to another room, so i could go cook in there.

Friends_and_family Friends

2/10

Poor

14 Mar 2022

Beatrice

Too much to write promise weekly stay clean once they don’t come untill you make 1000 calls…

2/10

Poor

11 Mar 2022

Abiodun

Lots of roaches and bugs everywhere

Business Self

4/10

Poor

25 Feb 2022

Victor

Unclean location.

The stay at this hotel was interesting. I felt that I was a staying in a ghetto place when I first met the receptionist. She was behind glass window and I was outside. This is probably normal due to Covid. This place does have an elevator, but there's dog pees and trash everywhere. They don't seem to have good cleaning maintenance on their property. Very disgusting. Finally the room they had wasn't well cleaned. It had leftover food and drinks from the last tenant. It's like they gave me a room without doing any cleaning. So wrong. Makes be question whether they even clean anything at all.

Friends_and_family Family

4/10

Poor

19 Feb 2022

Verified traveler

I would pick somewhere else.

The experience at this hotel was horrible. The room had an overall smell, like a mildewy smell. The water wasn't working either it was too hot or wasn't hot enough and the rooms didn't really have a drain. This hotel also had roaches and my husband had to go buy some raid spray to kill them.

Partner

8/10

Excellent

16 Feb 2022

Quinline

The Management Team and Staff are amazing very professional, but the hotel is badly kept not to clean.

Leisure Family

2/10

Poor

20 Dec 2021

Anthony

The room had roaches. Wasn’t clean. Sink had stains. Roaches just came out.

Partner

2/10

Poor

15 Dec 2021

Verified traveler

Will not book again

Refused to stay due to condition

Business

4/10

Poor

06 Dec 2021

Francisco

Rooms where not clean and all infested with roaches

Business

8/10

Excellent

21 Nov 2021

Sara

Staff not very helpful

Leisure Family

2/10

Poor

05 Nov 2021

Peter

Drug dealers running all around the motel

2/10

Poor

02 Nov 2021

Yolanda

The room was filthy. Looks like it has not ever been cleaned properly. There were roaches and tiny blood spots on blankets. I normally do not leave negative reviews, if I do not like something I just won’t return but the filth in this case was especially egregious. Walls, floors, door handles all had obvious stains. It’s just unacceptable for humans to stay there. Very disappointed. Will never return.

Business_and_leisure Self

10/10

Exceptional

30 Sep 2021

Bondretta

Love it

Leisure Family

8/10

Excellent

18 Sep 2021

Bondretta

Lovely place