Name: New Cape Inn
Address: 3 Seng Poh Road, 3, Singapore, SG

6/10

Pleasant

20 Mar 2026

Helen

Room was showing its age especially where the furniture was concerned with dents & discolouration. There were no face or hand towels which meant that the splashes of water around the sink couldn’t be wiped dry by the user & we also had to use tissue papers to dry our hands. (The hotel’s policy was to have the room cleaned only after every 2 days & we checked out then.)
Staff was ok. Location was great with eating places within walking distance.

Partner

4/10

Poor

27 Oct 2025

Rungrat

The place is too old, lobby photo is the tricky part. Furniture in the room peeling, wallpaper on furniture shifted off. Lots of ants in the room, can’t leave food outside. The fridge not working well. Dust on the wall shows sign of never clean for ages. Curtain and carpet stains, quite disgusting the place. Internet very poor. I have no choice to move out. Have to stay til the end of booking. I chose this place because the photo looks like bright room and clean, plus the location is good. Overall, only location is good for me to go to work.

Business

6/10

Pleasant

10 Oct 2025

Yet

Havelock MRT nearby a bonus

Leisure Friends

8/10

Excellent

09 Oct 2025

Julie

Place is desperate for an upgrade
But bed was comfortable and sheets felt fresh and clean. Shower pressure was great
It was great location close to subway station on brown line

Leisure Friends

10/10

Exceptional

01 Aug 2025

Mitoss

Convenient to eat as the property sits right beside with a restaurant.

2/10

Poor

08 Mar 2025

Stalin

No windows for my room. Bed is very older and bad shape. TV is not working. Nobody pick up the phone. Never go to this place.

10/10

Exceptional

26 Feb 2025

MR BRIAN F

Old but comfortable

Partner

2/10

Poor

01 Nov 2024

Davide

This hotel should not be allowed by any agency to work. It should be closed, sanitised and refurbished. We had bugs in bed and around the room, mold on the ceiling, water dripping in a corner, stains on the walls, the carpet supposed to be beige, but it was dark brown and sticky. Disgusting and dangerous.

Business Partner

8/10

Excellent

14 Oct 2024

david

Can’t bring in food for late supper Ants appear from nowhere. Otherwise good for its price range.

2/10

Poor

27 Jun 2024

Ravi

Poor experience. Bathroom door doesn’t lock, shower head falls off literally, water flow was weak and so on

Friends_and_family Family

4/10

Poor

31 May 2024

Guler

Very small dated hotel. Staff not very helpful, had to wait until 3pm after a 13 hour flight to check in. Room was very dirty, dusty and smelled like damp.
Needed a good clean, I stayed there 3 nights, it was near nice food places very reasonable and near most attractions.

Leisure Family

10/10

Exceptional

20 Apr 2024

Emma

Close to subway and bus transport service to all parts of Singapore.

Business_and_leisure

6/10

Pleasant

11 Apr 2024

Angel

Convenient to train station.
Place was run down
Staff were helpful

Leisure Partner

8/10

Excellent

13 Feb 2024

Andrew

Close to the train station. Some nice restaurants close by for either local or western cuisine

Leisure Friends

8/10

Excellent

20 Jan 2024

Angela

Clean & quiet hotel. Very convenient to MRT. Good for stopover.

Leisure Partner

8/10

Excellent

19 Jul 2023

SIN ENG

Frankly the hotel is not impressive but at least it's a decent and clean place to stay-in. The location is good! Staff is helpful too!

8/10

Excellent

15 Jun 2023

Grace

So accessible in regards to transport, food / restaurants. Manager been so accommodating and have granted our request to have our rooms in the same floor (for I have booked 4 rooms all together) but to my surprise we have our rooms next to each other.

Leisure Family

10/10

Exceptional

08 Jun 2023

Jonas

Got everything needed for an affordable stay, close to the MRT, food market and 7 Eleven

Leisure Family

2/10

Poor

05 Jun 2023

Ben

The property is not what it's being advertised. It looks nothing like the picture on the web site. The reception is rundown and the air conditioning unit was dripping water in the lobby. The carpet in the hallway to the room was worn out and have big patch of stain all over. The room is small the carpet is dirty and stained, you can acutely see the dust bunny at the end of the bed. The bathroom is old and the shower has mildew growing on the floor and walls.

In term of house-keeping, we were told that it will be serviced every other day (new green program) which is ok with us as we normally hang our towels and reuse them. however due the the tropical temperature we did take more shower than expected and by the third day we were in need of fresh towels so we place our towels in the bathroom sink indicating that we need fresh towels, house keeping did not get the message or did not care about our request, they simply folded our wet towels and place them on the counter.

Finally, I don't know how does the SG Clean folks certify their properties but how can you certify a property as sanitized when there is mildew growing on the shower wall.

All of this is to say, I would recommend that you stay way from this hotel even though it is in a very nice neighbourhood.

Business_and_leisure Family

8/10

Excellent

28 Mar 2023

Pattarapong

In front of the property is Exit 1 of Havelock train station which is very convenient to travel around. The property condition and room is okay but overall of what I paid for and what I received. I am satisfied and will revisit.

Leisure Friends

2/10

Poor

28 Feb 2023

Yuly

Very dirty bathroom . Not cleaning staff.

Leisure Family

6/10

Pleasant

02 Aug 2022

Lalith

Good friendly service. They put effort into cleaning but not good enough; carpets are dirty, and the shower cubical needs to be cleaned. The management has to set a standard in cleaning along with their brand promise (SG Clean) and monitor the day-end checklist of the cleaners to make proper daily cleaning is to be maintained.

Leisure Partner

10/10

Exceptional

27 Jun 2022

Richard

It’s location is excellent, lot’s of great restaurant around. We roam around late at night at it was safe as well. Great for morning jog. I suggest that they remove the carpet, so that it will be perfect.

Friends_and_family Friends

8/10

Excellent

03 May 2022

Eddie

A very centralised location with an affordable price.

Leisure Family

8/10

Excellent

25 Apr 2022

MENG SEE

There is many restaurant and cafe near the hotel. Easy check in and the room is quite clean. Just a place to sleep and over night.

Leisure Friends

8/10

Excellent

09 Jan 2022

Adrian

Expect basic but area is fantastic

The location is fantastic for dining and transportation. The staff is friendly and the daily housekeeping is good. However, the room is old, and the amenities are basic. Sometimes the towels are ripped. We got it at a unbeatable price and the towels get changed daily.

Friends_and_family Family

10/10

Exceptional

08 Jan 2022

Hafiza

This place is truly a hidden gem in Singapore. Love the peace and tranquil environment. Spacious and clean room. Free breakfast and free parking. Staffs were helpful and friendly.

Leisure Family

8/10

Excellent

29 Dec 2021

Nur Arina

The hotel was affordable and easy to find. Staff were friendly and professional. The rooms were tidy and the amenities were fully functional. All the basics promised were there, so it's worth the price paid. However, the bedsheets and carpets had very clear stains in them so it wasn't super clean. You have to keep relogging into the WiFi too. I didn't mind, so it wasn't that big of a deal. Overall a pleasant stay :)

Leisure Friends

6/10

Pleasant

02 Dec 2021

Didier

gave us a run down room

Business

8/10

Excellent

18 Oct 2021

Michael

It is very close to many amenities particularly for food choices. Very reasonable rates overall for this place.

Business_and_leisure Self

10/10

Exceptional

17 Oct 2021

Thiva

Parking not provide.

Partner

8/10

Excellent

17 Oct 2021

Mitchelle

Its a soft check in there.I like the blanket as it keep me warm.Im ok with the cleanliness and the room size.But wifi is not that blast.I did nit even get the connection and when i booked a room there i chose queen size bed but they gave je double only

Partner

2/10

Poor

01 Feb 2021

Verified traveler

WORSY HOTEL IVE BEEN TO

Worst hotel experience in my life. Hidden unlawful regulations in place to try and earn more money out of the few customers they have. Pictures all fake, rooms look dilapidated, worst selfish condescending service. NEVER BOOK A STAY AT THIS TRASH PLACE PLS!

Friends_and_family Friends

6/10

Pleasant

16 Jan 2021

Loh

Good for short stay only

This was my second stay, the room was much smaller than the room I experienced the first time, and the TV channels were limited, for my first stay, the TV channels had more options which included Chinese movies channels. The room looked old and needed some painting. Guests were only provided with 2 small tubes of 2 in 1 body gel & shanpoo.

Friends_and_family Family

8/10

Excellent

06 Feb 2020

Eveliina

Good value for the money in Singapore

I stayed in New Cape Inn for 5 nights on two separate times. My overall feeling about the hotel is great.

The location was perfect for my needs: there are many buses stopping near, and two MRT stations too. There are also a few nice restaurants, 7eleven and a food court right next to the hotel.

The hotel is good value for the money in Singapore: if you are on a budget, it's a good choice. It is a bit worn out, but the room was spacious and very clean. We did encounter some problems with our first room, but the hotel staff worked them out and we left with a good feeling about the hotel.

Partner

4/10

Poor

17 Oct 2019

Verified traveler

The area around is good, traveling is not very difficult. The hotel is quite old. The room is not clean. The bathroom has leaking flooring all the time.

Leisure Friends

8/10

Excellent

25 Sep 2019

Sarah

Worthwhile

Although the staff member who checked us in was little to no help whatsoever, the room was fine. Decent water pressure in the shower, friendly cleaning staff who happily gave us water each day and clean towels when needed and left us alone. Easy walk to the train station and food options nearby.

Friends

8/10

Excellent

18 Sep 2019

TonyLim

Very convenient location. Quiet and clean hotel. Good for short holidays and also long stay.

Business_and_leisure Family

8/10

Excellent

02 Sep 2019

Lauren

The bed was really big and comfortable. The location was not far from the bus or subway stops which made traveling around the city easier. The room was decent in size and cleanliness, but the bathroom definitely had some mold on the shower curtain. The room smelt really bad and we had to get a machine in to clear out the smell, which we were told was cigarettes. The water pipes made really loud sounds at random times throughout the night. The staff were very helpful and accommodating and went above and beyond to aid us.

Leisure Partner

4/10

Poor

04 Jul 2019

Verified traveler

Run down hotel. Apparently being newly taken over by new management. Upgrade might follow, prices too.

8/10

Excellent

28 Jun 2019

David

Good price - basic hotel - depending what you looking for. Staff friendly and helpful. Everything you need - bed, desk, wifi, and good bar and restaurant within 50 metres. Thank you Navin (hope got spelling write!) - very good for the price - thank you to the staff

8/10

Excellent

02 Jun 2019

Verified traveler

Not many hotels within this price range has a king-sized bed option. They give you 2 types of pillow to choose from - a soft fluffy one and a harder one. Room size and bathroom size is larger than what you’d get in Singapore for this price range.

The only key flaw is the plastic blinds used to cover the glass bathroom isn’t well-maintained - looks rather unsightly and gives off an unhygienic feel.

Leisure Partner

10/10

Exceptional

22 May 2019

Sha

Clean and comfy

Leisure Partner

10/10

Exceptional

07 May 2019

Verified traveler

Room was larger than what you’d normally get in Singapore. King-sized bed was really comfortable, large windows gave the room enough light during the day. Shower area was separated from toilet with a glass partition.

However, air conditioning took a while to cool the room. We were on the 3rd floor but you could hear noises from the highway / streets.

Leisure Partner

6/10

Pleasant

04 May 2019

Verified traveler

Like: Very good air conditioning.
Don't Like: No disposal slipper

Friends_and_family Friends

8/10

Excellent

30 Apr 2019

Billy

Everything was great. WiFi was perfect. Body wash and shampoo should be separated.

Leisure Family

6/10

Pleasant

04 Dec 2018

Loh

A bearable stay

The condition of the room is is old, the window cannot be fully closed, the carpet is old, the aircon dripped water. The plus point is that the room and toilet are spacious and bright, Chinese movies channel is also available. Outside the hotel, there are lots of good food within walking distance. Avoid my room 301, as it is just next to the lift, could be noisy when people talking loudly at lift area.

Family

4/10

Poor

12 Nov 2018

huihua

Good location and rooms are fine.

But the main issue is the hotel staff is very very very rude. I have invited my two guests from Myanmar over to stay here but they were left with bad impression as the staff scolded them.

On monday 12 Nov 2018 at about 5 plus pm, the lady staff on duty was smoking right outside the lobby door with the door open. My guest hates smoke smell and he told her not to smoke there or go further and close the door. Instead of walking further away as per singapore rules on designated smoking areas, she turned around to scold my guest instead. She was very fierce and defensive.

This is totally unacceptable for a service staff.

I shall not add on what we saw when she chased away guests who need help with check ins from the counter as she feels \"pressured\".

The service provided here if i were to rate it, it will be 1/10.

6/10

Pleasant

21 Oct 2018

kwa

No name

Service is good, but the room we check into room 406 got cockcroach, carpet area also dusty, and the bed we lay down have bug we both feeling itches over our body, and we went down to the reception and change our room, feel much comfortable. Overall 3/10

Partner

8/10

Excellent

01 Oct 2018

Verified traveler

Conveniently Located.

No fuss & quick Check-in. Friendly staff.

8/10

Excellent

06 Aug 2018

Brian

Comfortable and good conditions

Hotel is close to eateries and transports which is convenient. It'd be better if the hotel also provides teabags. The bathroom doesn't have soaps which is a bit disappointed. However, the shower room has shower head from the ceiling which is fantastic, in addition to standard wall-mounted taps. Overall the room is of good condition and spacious. I like it.

8/10

Excellent

05 Aug 2018

Chabu

Staff didn't know that I've already pay from credit card.

8/10

Excellent

03 Aug 2018

Louise

Big rooms in a nice neighborhood

I was really happy with the New Cape Inn, it’s not the height of luxury but it had everything I needed. Check out isn’t until 12 which is great because you don’t have to rush, the staff were very friendly and helpful.

4/10

Poor

28 Jul 2018

gene

Wouldn’t use if we had any other choice

Found a roach in our room in the first 10 minutes of the stay. Fixtures and furnishing are dated and not well maintained.

8/10

Excellent

24 Jun 2018

Verified traveler

Affordable room

The room is reasonably priced and spacious. Basic necessities like shower gel & drinking water are also provided.

The room insulation may need improvement as shouting from the corridor can occasionally be heard within the room. There is only a staff at the reception, leading to the slightly longer check-in. Overall experience is still pleasant.

10/10

Exceptional

21 Jun 2018

Pui

Nice stay

Was a clean room with great location, nearby coffee shop , tiong Bahru market & 711.

Family

8/10

Excellent

19 May 2018

Gerrit

Good overnight stay

We only needed an overnight place, to whichbthis was great. The room seems like it had its fair share of travellers and there was no soap in the bathroom to wash hands with. But the people were friendly amd the hotel is fairly central.

Partner

8/10

Excellent

10 May 2018

Adrian

Above expectations!

I requested a quiet room and they delivered, I chose the hotel as location was close to meetings for the week. For a budget hotel this was great value for money and recommend to couples, families and business travelers.
The local area is a little distant from MRT station and found using a short bus ride 2 minutes from the hotel lobby was simple and efficient.
The areas is old residential Singapore, much quieter than newly developed districts and found one or two wonderful little cafes and restaurants.

8/10

Excellent

09 Jan 2018

Christine

Convenience

Offer more discount on the room rate and air ticket

8/10

Excellent

16 Dec 2017

kevin

Spacious and clean rooms compared to other Budget hotels

8/10

Excellent

15 Dec 2017

Low

Item and stay is good but only car parking is too small

Family

8/10

Excellent

07 Dec 2017

Mitch

Nice clean and close to the CBD

Was a great clean small room with good A/C. The bed was comfortable and the room had really good wifi. All in all the room served its purpose. Can’t complain one bit!

8/10

Excellent

18 Nov 2017

Olivia

Very good stay close to a lot of shops to eat
Not that far from the city
Would recommend to stay

Partner

2/10

Poor

22 Sep 2017

adalba1054

Extremely dirty. Really disgusting!! The worst

The shower had mold on the ceiling. The rug had stains (as if it had never been washed). The cups had the coffee stains. The chair had a cigarette burn and the curtain was broken. And all the walls stained everywhere. The location is not the best. The subway is abour 15 minutes walking (1,2 KM). I would never stay or recommend an hotel like this. This hotel does not deserve not even one star.

8/10

Excellent

21 Sep 2017

Kaye

value for your money

New Cape Inn is very accessible to the bus, many near by coffee shops, tiong bahru market/hawker.

Room is well kept and comfortable.

8/10

Excellent

24 Aug 2017

Y L

Couple stay

Comfortable except construction going on

Partner

6/10

Pleasant

05 Aug 2017

maricel

a nice stay

it was a
great stay the staff are nice and pleasant the hotel is clean.all in all we love it

Family

8/10

Excellent

10 Jul 2017

Verified traveler

Hotel with resonable price in Singapore

The price is resonable for hotel in Singapore. Far from MRT station but very near to food cord and 7-eleven.

8/10

Excellent

23 May 2017

Lieza hs

Comfortable, convinience and within walking distance

6/10

Pleasant

17 May 2017

ly

So so..

Bed sheet is not very clean and hotel is far from MRT station

8/10

Excellent

15 May 2017

Lesley

Convenient to all transport, restaurants. Daily room service you had to request it.

Partner

8/10

Excellent

13 May 2017

Christine

Most comfortable beds

Good location, close to things to do. Friendly staff, maybe overly. Best beds (most in Asia are hard).

Family

8/10

Excellent

03 May 2017

Verified traveler

Good

The location is ok, near Outram Park mrt and China Town. The room is bigger than what I expected. However, the wifi is unavailable since 11pm-noon

Family

8/10

Excellent

30 Apr 2017

Verified traveler

Friendly staff, nice hotel. 10 min walk from Outram Park station. Easy walk to 7/11, station, restaurants. busy roads for taxis outside. clean room spasious.

6/10

Pleasant

27 Apr 2017

Verified traveler

'Old' Cape Inn

Location ok and relatively quiet area. Room size ok. Acceptable price for Singapore. Free open parking available (behind building not really nice)But old building and refurbishment is really needed. Experienced cleanliness, maintenance and internet issues although staff helpful (one guy is basically doing/fixing everything over and over again).

Family

2/10

Poor

04 Apr 2017

Rina

black mold and stained linen and towels

air conditioner vent covered in black mold !. two separate ceiling corners in the bathroom covered in black mold! curtains filthy! bed linen yellowed and had brown dried stains on them! bath towels yellowed! its a non-smoking floor yet all we smelled was cigarette smoke, and our room had an ashtray in it! wifi weak.
I paid upfront on Expedia but never heard back from them when I emailed them with my complaint!
this is NOT a 3 star hotel !

8/10

Excellent

01 Apr 2017

Verified traveler

Accomodating staff and close to chinatown

Hotel room is clean and very satisfactory. The receptionist is friendly and very helpful. It is very close to some of the Chinese restaurants i have ever tried.

4/10

Poor

30 Mar 2017

CL

Very run down, poorly managed hotel, not a 3-star

One of the worst hotel experience in Singapore. Not a 3 star as advertised but more like a seedy motel for hook up and one night stand where drunk people check in late in night for a few hours' stay. The price is 3 star though.

The bathroom has big time blotches of mould on shower curtain and the ceiling. Towels feel dirty, the bedding has disgusting stains. The walls are stained with dirt marks and the curtain and windows has so much dust and the carpet is sticky on the feet.

The front desk is run by 2 staff who must be very unhappy about their jobs. They are not rude but was never helpful. When requested to change a rusty kettle an even rustier one is given. They keep calling you early in the morning though, to ask if you need house-keeping on that day because it's not done regularly but sub-contracted out to some part timer on piece work basis. When asked for slippers, USED disposable slippers are given, they have other hotels' name on it and could well be recycled ones!

The hotel was under some renovation work the whole week of my stay, drilling noise starts 9 something every single day.

4/10

Poor

09 Feb 2017

gokul

Nearby to outram mrt.

No WI-FI, we were from India and badly needed to atleast send message, we checked in by 4/5. Even after so many calls we weren't able to get it.

6/10

Pleasant

03 Jan 2017

Marianne

good location but a bit dirty

disappointed with the dirt on the carpet flooring and dusty furniture (cabinet, etc)

Family

6/10

Pleasant

30 Dec 2016

Verified traveler

Budget, wouldn't choose again

Not so friendly/helpful staff. It was raining and there was no undercover infront of hotel when you get off. No bell boys to help with your luggage. Very budget stay.

Family

2/10

Poor

29 Dec 2016

Verified traveler

It's awful!!!

The worst hotel I have ever lived in. The window was locked and no fresh air. The room was not clean at all, there were cockroaches in the bathroom, and there was a footprint on the pillow. It is cheap but also very bad experience! Never come again!

4/10

Poor

26 Dec 2016

Verified traveler

Reasonable price

The hotel quite near to thiong Bharu market, where you can find a lot of food. There is vegetarian store as well. The hotel is not near to the outram mrt as describe. It was around 15-20minutes strolling. The hotel wall have some cracks but still safe. There are no breakfast provided. Basic toiletries were provided but no slippers. I am overall satisfy with the stay with the price.

10/10

Exceptional

23 Dec 2016

shalu

A very comfortable hotel.\nWorth the penny

Good stay and very comfortable-10mins walking from Tiong Bahru plaza.easy check in and nil
Complaints

8/10

Excellent

22 Dec 2016

Verified traveler

The experience is good

It's very convenient location ,there is a bar next to it and also have restaurants around there.and also have the bus stop .

6/10

Pleasant

24 Nov 2016

jeremy

Good location

Need to add more Channel in the room TVs had a wonderful stay at the hotel will be back again

8/10

Excellent

17 Nov 2016

Nana

Good place to stay

Good staff. Quick check in. Two mrt stations nearby tiong bahru and outram park. Nice big room with huge bed. Plenty of storage for clothes. Food court at 200 metres tiong bahru market open whole day. New cape inn is definitely value for money. I had a great stay and cannot fault anything. Stayed with wife and would be back if visiting singapore. Go stay there without hesitation.

6/10

Pleasant

13 Nov 2016

alfred

Spacious and clean with a good desk. Staff was very nice and helpful. Located downtown, about 20 min walk to China town.

6/10

Pleasant

07 Nov 2016

Paul

Comfortable budget no-frills hotel

Comfortable. No breakfast but nearby cafe (Tiong Bahru Bakery) is excellent.

Family

6/10

Pleasant

04 Nov 2016

Soh

Disappointment

Bad staff attitude when we call the reception for the wifi password, rude and loud. And cockroach was running above my head. Air con was too noisy and over powerful

Family

6/10

Pleasant

11 Oct 2016

Roneil

Convenient Hotel

Was out most of the time. Only came home to sleep.

8/10

Excellent

21 Sep 2016

share yan

No bad

Partner

6/10

Pleasant

21 Sep 2016

Tracy Rex

F1 getaway

It was a great place to rest. The air conditioning was great. This is a good place if you will be away the whole time during your holiday.

Family

8/10

Excellent

20 Sep 2016

SUMWAYNEDALE

clean hotel

wifi connection is not good

Family

10/10

Exceptional

09 Sep 2016

Paulus

Very clean. We don't need free breakfast or swimming pool as this will add into the cost. With the current rate, we felt like staying in 4-star hotel.

Family

2/10

Poor

29 Aug 2016

Sujata

STAY AWAY

Very bad hotel for the price I payed. NEVER stay here!!! Blood spot on the pillow. Dirty carpet, I could not walk anywhere in the room without shoes on. Dirty dirty curtains, dust and hair everywhere. Bathroom was ok compared with room but careful with shower hose was broken. Old hotel and when we arrived there room door was open and AC was off. It was so hot when we entered. Took like 45 minutes to cool the room. Be careful with the door, you have to pull it hard if not it would not close. What is anything good about this hotel??? This hotel is rated 3 start. NO WAY!! Terrible stay:( I will never every stay at this hotel. I would chooese Fragrance hotel in Galang overs this hotel lol that bad!! STAY AWAY!!

Family

8/10

Excellent

16 Aug 2016

Ganapathy

Nice hotel well situated.

had a good experience. Staff were helpful. The rooms were as claimed on Line. Location wise quite in the centre. Not very far from the Airport as well.

4/10

Poor

15 Aug 2016

Verified traveler

Very disappointed , limited carpark space, weak wifi, air-con sometime working sometime not working,

Partner

4/10

Poor

10 Aug 2016

Verified traveler

Very dusty smell....

Carpet old and not cleaned well.
Room filled with smell of DUST!