Name: Grand Copthorne Waterfront Hotel Singapore
Address: Havelock Road, 392, Singapore, 169663, SG

Grand Copthorne Waterfront Hotel Singapore

Singapore · Singapore

100 reviews shown

10/10

Exceptional

26 Jul 2026

Dr Faryal

Very Comfortable stay with family of 5 including 1 child.Staff, cleanliness, breakfast were all excellent.There was good indian vegetarian food in breakfast but little options for non vegetarian indian / Pakistani food.

8/10

Excellent

24 Jul 2026

Malcolm

Excellant Breakfast

10/10

Exceptional

23 Jul 2026

Garry

Wonderful hotel with updated rooms and easy access to all we needed to explore in Singapore

10/10

Exceptional

23 Jul 2026

YURI

Excellent hotel and service

6/10

Pleasant

21 Jul 2026

Justine

I liked that it was close to the metro station.
For the price paid, the room was adequate but lacked any personality or nice touches that other hotels provide.

8/10

Excellent

21 Jul 2026

Indhu

Breakfast could have been better

Family_with_children

10/10

Exceptional

18 Jul 2026

Lauchlan

amazing location for food and walking, the hotel and rooms are very nice and well kept and the buffet available is great for all options.

Self

10/10

Exceptional

17 Jul 2026

YUNUS

Lovely hotel. Location is excellent and staff are amazing

Family_with_children

4/10

Poor

17 Jul 2026

Rizwana

We booked via Expedia, we declared our children’s ages as per asterisked mandatory search, but when we got to the hotel they said the children were classed as adults as over age 12. They said they will not be able to honor the booking. I showed them the Expedia search function and how we inputted the info and they recognised it wasn’t our fault. However they then said they couldn’t give us our original room which was a king size and twin overlooking the waterfront and instead put us on to a 6th floor room next to a padel court - no views with a day bed and suggested we bunk one of the kids with us on the adult bed- we declined and so they gave us a foldable bed. The padel courts started from 8am and so it was a constant pinging noise right through to 10pm. There is a clear breakdown between both parties as to what constitutes as adults and children and it was a tense check in. The hotel were very unwelcoming and I would definitely not stay there or recommend them based on service alone. I have no issues declaring the kids as adults if I was aware of the fact that over 12 is considered an adult. However once I input the kids ages into Expedia I would expect that information to come through to the hotel as they are the booking platform. Even though they resolved the issue after a lot of back and forth the staff was rude and left a sour taste. I’m sure as a huge hotel brand they would come across situations like this in order to deal with this with kindness.

Family_with_children

10/10

Exceptional

13 Jul 2026

Biren

We thoroughly enjoyed our 3-night stay at the Grand Copthorne Waterfront Hotel. From the moment we arrived, the staff were incredibly polite, friendly, and always happy to help with any questions we had. Their excellent customer service made us feel very welcome throughout our stay.

The breakfast was another highlight, with a great variety of delicious options to suit everyone in the family. The hotel was comfortable, well-maintained, and provided a great base for exploring Singapore.

We would definitely recommend staying here and would happily return on a future visit.

Family_with_children

8/10

Excellent

12 Jul 2026

Dimitra

Family

2/10

Poor

12 Jul 2026

Joan Antonia

Terrible - wouldn’t go back! 1) Front of desk staff were absolutely terrible and rude, didn’t know how to stay calm and professional during busy check in times - pure chaos. 2) There was hardly ever anyone manning the concierge desk during the day which was very unhelpful for guests - waited 20 minutes once and asked staff for help, who proceeded to tell us it wasn’t their job and walked off. 3) Pillows changed everyday smelt of damp- couldn’t sleep with any pillows throughout my stay, it was sickening. 4) Breakfast was poor and range unsatisfactory. 5) Professionally I found the staff to be poorly trained - bell boys bickering in front of guests over who got paid a tip etc was very unprofessional, and some staff need to be advised to wear deodorant as the body odour was overwhelming. 6) Overall the service was terrible and one of the worst I’ve ever experienced- I will never stay here ever again!

Self

8/10

Excellent

11 Jul 2026

Huy

It was a nice stay and rooms had a great view. Amenities were great but buffet could be a little cheaper

Friends_and_family Family

10/10

Exceptional

09 Jul 2026

Tajinder Singh

The hotel is conveniently situated very near to the Metro( Subway and local bus) location.

Self

8/10

Excellent

05 Jul 2026

Edwin

Accessibility , and rooms are great ! Staff they are not all welcoming . it feels like i am a disturbance to them. Wont recommend for business travelers and solo travelers.

Business Self

8/10

Excellent

04 Jul 2026

Matthias

Friendly staff, good location, amazing breakfast selection. Would have appreciated carpet instead of stone tiles in room, fitness centre not that well equipped, bathroom had zero power outlets. Breakfast was busy at times and felt crowded. Overall a good stay and experience.

10/10

Exceptional

01 Jul 2026

Allen

Excellent staff with great service

Partner

10/10

Exceptional

01 Jul 2026

Ngozi

Everything here is great,
I didn’t eat at the restaurant so can’t comment on food
The rooms are not sound proof

Friends

4/10

Poor

29 Jun 2026

Lina

Buffet restaurant is right in the lobby, unpleasant and overpowering smell of food at check in.
Rolling luggages on carpet is not super fun, specially doing it a few times in a row after a long day of travel after being given the wrong room first.
Cost of breakfast, $33, is a little ridiculous.
The MRT station is a good 5 minute walk, but keep in mind that it still takes at least another 7+ minutes to walk in the station to board the train itself.
Nothing special about the location itself either, wish we would have stayed somewhere else. Room is not big enough to open up 2 luggages on the floor; tight space for sure. Nothing grand about this hotel.
The filtered drinking station in the room was nice to have.
Gym opened 24hr is also a nice thing.

Family

8/10

Excellent

29 Jun 2026

Alan

Self

10/10

Exceptional

29 Jun 2026

IBRAHIM

Excellent stay

Self

2/10

Poor

22 Jun 2026

Maria

No es un hotel 5 estrellas la verdad super decepción que tenga esa puntuación. Para lo que ofrece

10/10

Exceptional

21 Jun 2026

YASUHIKO

The room was more spacious and cleaner than before. Better value for money in the peer group

Business

2/10

Poor

20 Jun 2026

Mark

Didn’t like it.

6/10

Pleasant

20 Jun 2026

Karla

Vincent, the doorman, greeted us with a smile, and was very helpful. Likewise, all the staff was professional and nice, especially Shirley at the front desk.

Partner

8/10

Excellent

18 Jun 2026

Andrea

Great room at a good price with close access to the metro. Can walk in area with food options in abundance. Staff was always very helpful.

Self

8/10

Excellent

15 Jun 2026

Daniel

Good location and very clean room.

Business

8/10

Excellent

14 Jun 2026

DEVI

Clean room, good air conditioning. Location is very central

Family

10/10

Exceptional

11 Jun 2026

Joan

This is a lovely hotel in a great location to walk by the river down to Clarke Quay or jump on the MRT. We had a room overlooking the river. The room was spacious enough, with a Nespresso machine and small fridge we bought milk to keep in. The room had a filtered water tap so we could top up our bottles before we went out each day. The bathroom was fine except the shower curtain didn't keep the water in the shower so the floor got a bit wet and the shower head was a little low for my husband. There was a good selection at breakfast although some of the buffet food was not as warm as we like it. The one thing we didn't enjoy was the coffee and gave that feedback at check-out. We ate at The Riverside Terrace and the food and wine were great. The concierge were very helpful.

Partner

10/10

Exceptional

10 Jun 2026

Julie

overall a great hotel. Staff was helpful. Easy to get to. breakfast buffet was awesome and I would totally recommend the wagu sliders in the lounge bar.

10/10

Exceptional

07 Jun 2026

Rebecca

We stayed at Grand Copthrone for a few days visiting friends. Our room was clean overseeing the Singapore river. The hotel is well located close to the Havelock MRT station, a fantastic way of exploring Singapore. Grand Copthrone is also close to all the restaurants and bar along the river. We crossed the bridge daily to Common Man Coffee daily for the breakfast and fantastic coffee daily. We are pleased with the hotel and will stay there again next time when we visit Singapore.

10/10

Exceptional

06 Jun 2026

Josh

Excellent stay, would happily stay here again. Very good value, facilities - we thought the pool could do with a little extra sunbeds and space.

Partner

8/10

Excellent

04 Jun 2026

Karyn

Our stay did not start off well, but the hotel leaders worked hard to make it right. If we return to Singapore, we would stay with them again.

Family

10/10

Exceptional

01 Jun 2026

Rebecca

Great week-long stay at the Grand Copthorne. The room had a great view and all of the staff were so kind and helpful. We used the car service from the airport and it was excellent - easy to find our driver and a seamless transition to the hotel. The beds/pillows are on the firmer side. We loved the breakfast - so many delicious options! Try to go early in the morning because it gets busy. The location was fantastic - a 5 minute walk to the Havelock metro station, 10 minutes to the Great World metro/mall, and a few minutes to the waterfront area which has so many amazing restaurant options. We would absolutely stay here again!

Partner

6/10

Pleasant

29 May 2026

Michael

The hotel rooms were nice however I was disappointed with how we were seated in the dining area. All on top of each other.
To top it off I have never seen a canteen
Situated in a luxury 5 star reception / lobby before..

5 Star hotel but 1 Star for dining and first impressions.

Partner

10/10

Exceptional

26 May 2026

Nyjah

Amazing property with even more amazing service from the staff! Beautiful hotel.

Self

10/10

Exceptional

25 May 2026

Deborah

The hotel room was perfect and well located

Self

10/10

Exceptional

24 May 2026

Kien

Nice river waterfront hotel close to great shopping, transport and hawker centres

Self

10/10

Exceptional

23 May 2026

Krisna

Very well located

Family_with_children

10/10

Exceptional

22 May 2026

Andrew

Clean, comfortable, spacious room with great view. Conveniently located close to MRT. Amazing breakfast buffet. Highly recommend!

Family

10/10

Exceptional

22 May 2026

Murray

Staff went out of their way during our stay and after check out. A great place to stay and in a lovely position. We will definately be back

Partner

10/10

Exceptional

21 May 2026

Michael

Fantastic hotel located in a quieter part of the city but still incredibly close to the downtown/bay core.

Self

10/10

Exceptional

19 May 2026

Siew Leng

Comes with all the facilities and amenities required for a weekend stay

Partner

10/10

Exceptional

14 May 2026

Kenneth

the breakfast was great to the omelets, the fruit was fresh, and the bakery. The staff were very friendly and helpful for our induvial needs. There is a mall within walking distance of the hotel that my wife and I ate dinner with various restaurants that were reasonable priced.
You have options for traveling, MRT, buses, taxi, and Grab (instead of uber or lift). Grab worked the best for us, as there an option to use a taxi or a standard ride that was comfortable for 2-3 people.

Partner

8/10

Excellent

07 May 2026

Nitesh

Reasonable hotel, located centrally

Friends_and_family Friends

10/10

Exceptional

02 May 2026

Brandon

Everything was exeptiknal

8/10

Excellent

28 Apr 2026

Azim

Great hotel, nice spacious room, amenties as you d expect from a 5 stars.
Slightly disappointed with coffee tray empty on arrival or tv out of order.

Family_with_children

10/10

Exceptional

28 Apr 2026

Manisha

It was a privilege to meet such good staff. As a female solo traveller, I felt the safest in their hotel, their country, n even in the public transport etc. Keep up the good work & next time I will surely book grand copthorne again.

Self

6/10

Pleasant

28 Apr 2026

LUZ

People specially at the reception desk were not nice, not friendly and not willing to help.

Friends

8/10

Excellent

27 Apr 2026

Choi Ying

It is not good for no choice of a la carte instead of only buffet in the hotel restaurant.
It is so sad for the small eater.
The buffet dinner is ordinary and not yummy.
The room is clean but the location is not convenience and need take grab to go.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Chim Aoi

Good location with many places for dining along the river.

Partner

10/10

Exceptional

26 Apr 2026

John

Location and very pleasant bar by the river to relax in at the end of the day!

Friends

10/10

Exceptional

24 Apr 2026

Lance

Great stay for a fair price.

Family

10/10

Exceptional

22 Apr 2026

Alexander

It's very relaxing here and fabulous food . Great breakfasts , amazing evening international buffet

Self

10/10

Exceptional

16 Apr 2026

Maria

This hotel was great. We had a split stay over three weeks and enjoyed it both times. Our room overlooked the riverfront and the view was sensational. The staff were super nice and helpful. The rooms were spacious and the location perfect. The dining options were pricy so we didn't utilize them. The pool is nice but needs an attendant to keep the space cleaner and towels stocked.

The one bad thing was that the decking radiates the heat and burns your feet if you don't wear sandals right up to the pool stairs.

Friends_and_family Family

10/10

Exceptional

16 Apr 2026

John

The hotel is very nice. We had a riverfront room and had a beautiful view of the harborfront and the skyline. The room was spacious and well decorated. The staff were very friendly and helpful.

I would recommend this hotel to others.

Friends_and_family Family

6/10

Pleasant

16 Apr 2026

Mark

Great location, lovely rooms and lobby. Roderick was great when we first got there and the concierges at the front door were very friendly and helpful.
The beds were the most uncomfortable I’ve ever slept in, I honestly felt like I was sleeping on a slab of cement. After my first night I went to reception and asked if house keeping could put a mattress topper on the beds in our room. The man did call house keeping to inquire without success. There was really no solution, which was a shame as we had paid a fairly hefty nightly rate.
In addition the rooms and windows need more sound proofing we could hear everything outside of our room and every morning we were woken early due to construction right outside our window.

Family

8/10

Excellent

14 Apr 2026

Wade

Breakfast was good. Room was clean. Staff are mixed, some were quite good, others seem to not like their job and it shows in their less than desirable interactions with guests.

Family_with_children

10/10

Exceptional

13 Apr 2026

Rhona

Friends

10/10

Exceptional

12 Apr 2026

Jenny

Breakfast was pretty good.
The gym was small but had everything that was needed. The pool was great and particularly the jacuzzi ( the chairs could do with a bit more cleaning)

What stood out most was the help from the concierge and his help in obtaining an MTR ticket and letting us use the pool shower room on the day of our departure. Mustafa was so helpful and one of the best concierge we have come across

Location is super convenient too, being so close to the MTR station and a shopping centre

Family_with_children

8/10

Excellent

07 Apr 2026

Bob

Nice location. Decent size room. Some issues with the tv and shower drain was clogged.

10/10

Exceptional

05 Apr 2026

Lauchlan

fantastic area, amazing service

10/10

Exceptional

04 Apr 2026

Juan Fernando

Nice hotel !

6/10

Pleasant

31 Mar 2026

Ian

Room was ok. Breakfast ok. Building work next door so a lot of noise during daytime. Pool only ok.

Partner

10/10

Exceptional

30 Mar 2026

Timothy

Clean room, attentive housekeeping staff

Partner

10/10

Exceptional

29 Mar 2026

Chad

It was great!

Partner

6/10

Pleasant

29 Mar 2026

ashok

Room size was small and the receptionist a young boy was not cordial.

Business

10/10

Exceptional

22 Mar 2026

Jack

Very nice. Enjoy d our stay and the restaurant was very nice.

Partner

10/10

Exceptional

21 Mar 2026

ann

Spotless room very prompt room service. Concierge staff - Vincent and Adveenth really helpful
Great stay

Partner

6/10

Pleasant

15 Mar 2026

Bonnie

The staff in the executive lounge were very attentive and eager to please especially Sheila and Richelle. Room 2406 has plumbing problems which were reported to the front desk. The problems are a leaky sink and an ill-fitting shower door which allows a lot of water to pool on the floor outside the shower. We also reported a problem with the thermostat which kept shutting off the air conditioning. Our room was well kept and the views from our room and the executive lounge were nothing short of spectacular. The baked sea bass and the baked salmon served in the executive lounge was inedible. Both had a strong odor and strong taste. The fish was definitely not fresh. The salad bar provided at breakfast was excellent and the variety of foods provided at the evening buffet was good.

Family

10/10

Exceptional

10 Mar 2026

Bonnie

Everything was wonderful !

Friends_and_family Friends

10/10

Exceptional

27 Feb 2026

Aron

Great hospitality, clean hotel with nice facilities. Bathroom a little outdated but overall fine

Partner

10/10

Exceptional

27 Feb 2026

Mark

Excellent room . Recently refurbished.Very clean. Most comfortable bed I have ever slept in. All staff were excellent. Great buffet breakfast. Hotel 5 mins walk to MTR. Would definitely stay again.

Partner

10/10

Exceptional

27 Feb 2026

chi pui

Clean and tidy room

Partner

10/10

Exceptional

23 Feb 2026

Ana

Room was spotless, staff very professional.

Partner

10/10

Exceptional

23 Feb 2026

Terence

The staff were ever friendly, polite and helpful - providing assistance without question. The room was spotlessly clean with great facilities and a very comfortable bed. Breakfast was excellent once you worked out just what was available from a vast array of options.

Partner

10/10

Exceptional

23 Feb 2026

Gunther

Met all our expectaions if a quality 5 star property.

10/10

Exceptional

22 Feb 2026

Karna

Breakfast great

Business Self

10/10

Exceptional

21 Feb 2026

STANISLAUS

Being upgraded to a suite, rooms were huge , clean and spacious

Family

10/10

Exceptional

20 Feb 2026

James Wayne

The room was excellent. Clean and comfortable. Check-in was easy. The view was fantastic. The restaurant had breakfast and lunch buffet that was awesome.

Partner

8/10

Excellent

18 Feb 2026

Linda

Great location and very clean. Staff were excellent, but check in was rather slow

Family

10/10

Exceptional

05 Feb 2026

RAMARIS

Somewhat
Ok

8/10

Excellent

04 Feb 2026

Ian

Them staff were always happy to help and hotel was nice and clean

Partner

10/10

Exceptional

04 Feb 2026

Allen Robert

Very nice hotel, good location, friendly staff and very impressive selection for breakfast. Only complaint is the lack of seating that’s available if you have to wait for your airport transfer, other hotels have seating areas.

6/10

Pleasant

03 Feb 2026

Suriya

Too much AI

10/10

Exceptional

02 Feb 2026

Justin

Nice room, great view. Internet was a little spotty which was the only disappointing thing. Not a deal breaker though.

Business Self

8/10

Excellent

29 Jan 2026

Sin-lan S.

Room is clean and it's quiet.

Partner

10/10

Exceptional

26 Jan 2026

jakub

Seamless check in
Clean room
Efficient housekeeping
Great location

10/10

Exceptional

25 Jan 2026

Hadley

Helpful and friendly staff, kindly provided an upgraded room. The king deluxe room was spacious with a nice bathroom, nice shower and bathtub.
The fitness facility (gym) was well equipped and a pleasant space.
Breakfast had good food with many choices, but very crowded (at 9 am) with a cafeteria-like setting. Would stay again, perhaps making it to breakfast earlier!

Business

10/10

Exceptional

20 Jan 2026

Daniel

All was good. We enjoyed our stay very much.

10/10

Exceptional

18 Jan 2026

harold

Wonderful three nights in January. Friendly, helpful staff and a well kept facility.

8/10

Excellent

15 Jan 2026

Diane

Overall a hood experience. Only issue as that our bags were left outside fir 3 hours when Id been advised they would be stored safely until our room was ready.

Leisure Partner

10/10

Exceptional

15 Jan 2026

Manor

Was very nice

Leisure Family

8/10

Excellent

15 Jan 2026

Federico

Excellent, very clean. Staff were very courteous and helpful.. Breakfast food selections were plentiful..

10/10

Exceptional

15 Jan 2026

Zhi Dong

The breakfast menu was fine. I went down for breakfast at 7.30am. Didn’t get a chance to get any omelette or fried eggs as the Q was long. I only get alternative scrambled eggs

Friends_and_family Family

8/10

Excellent

13 Jan 2026

Klaus

Possibility for early check-in, room with river view,

Leisure Partner

10/10

Exceptional

05 Jan 2026

Bruce

The room was spotless, fabulous view of the river and MBS

Partner

10/10

Exceptional

03 Jan 2026

FRANCIS

Very excellent

Leisure Partner

10/10

Exceptional

27 Dec 2025

Sean

Great stay at the hotel. Pool and fitness center were excellent. Room was very nice and clean. Very convenient location for all the main attractions in Singapore.

Leisure

8/10

Excellent

23 Dec 2025

Glenda

All was good.