Name: Robertson Quay
Address: 15 Merbau Road, Singapore, 239032, SG

2/10

Poor

19 Jul 2026

Rizwan

This place is crap and truly disgusting. Shame on Expedia for letting this property be displayed and available for customers to book. Rooms were disgusting, hallways were nasty. We ended up not staying there and loosing our money but that was much better then having my family stay in a filthy hotel.

I would tell everyone not to stay at this property and waste their money. I have pictures of all the rooms they wanted us to stay at. One room even had cigarette smoke.

Family_with_children

4/10

Poor

18 Jul 2026

Kong Seng

Not helpful nor friendly.

Partner

2/10

Poor

05 Jul 2026

Hannah

So not stay at this hotel. My room was unclean - there was hair in the fridge and shortly after I arrived my room was infected with insects - in the bathroom, coming out of the walls, in my luggage and in the bed. I had to check out and pay for another hotel. The Robertson Quay Hotel staff were very unhelpful and refused to refund my booking, even though the room was completely unsanitary. If I could give it less than 1 star I would.

Self

10/10

Exceptional

22 Jun 2026

Samuel

Close to mrt and next to a mall. Highly recommended, serene and at the river promenade...

Self

8/10

Excellent

20 Jun 2026

Manas

Great location right by the river for easy walking and bus / metro less than a 10min walk. Nice hotel for the budget. Rooms were very small, the single beds are tight. But clean, basic, well priced, helpful staff. Overall a good experience, would recommend it.

Business

8/10

Excellent

18 Jun 2026

Aiman

Clean hotel

Family

4/10

Poor

09 Jun 2026

Curtis

In the Robertson Quay Hotel, you get what you pay for. You won’t get help, or service, attentive check in, but it’s in a good location minus the massive construction up the block.

Self

10/10

Exceptional

09 Jun 2026

Daffodale

Ok

10/10

Exceptional

31 May 2026

Andrea

We had a new mattress- it was too hard so by now will be good

Friends

6/10

Pleasant

30 May 2026

Myra

The room was clean and near to mall, mrt and bus stop.

10/10

Exceptional

25 May 2026

Aida

Nice place to stay. Walkable streets to dining and restaurants by the river.

Friends_and_family Family

10/10

Exceptional

15 May 2026

Susanne

Fantastic family-friendly stay!
The hotel was clean, quiet, and in a fantastic location close to everything we needed. While the pool is on the smaller side, it has a great little water slide that the kids absolutely loved. Highly recommend for families looking for a peaceful yet kid-approved place to stay!

2/10

Poor

13 May 2026

Jacqueline Silveira

Terrible staff, zero hospitality and extremely cold. I booked for 2 adults 1 child. The booking showed the same but the staff claimed they had no policy of add on child and had to pay extra for the child. They didn’t allow us to check in and asked us to contact the travel site we booked thru. We were to check out the next day at 12. We came down at 12.18 and they made us pay 25$ more for late check out. Zero information of late check out fee was told to us at check in. This is a cheat and the hotel is not even worth the cost. Cheap hotel demands for cheap staff and policies that steal from clients. Never go here.

Friends_and_family Family

4/10

Poor

12 May 2026

Vijay

The first message you get when you check in is your room is not available, we are giving you another room, you will babe to move to other room tomorrow. This has happened to me atleast 3 times. Internet was terrible this time

Self

6/10

Pleasant

21 Apr 2026

Tai Heng

It took a couple reminders before a flickering light bulb in my room was fixed by the team. Cleanliness could be better, I could see stains on the wall which were not wiped off.

Family

8/10

Excellent

15 Apr 2026

Ezekiel

Clean room, near the metro, near the riverwalk, rooms were quiet enough (small gap under the door and the large open hallway makes it a little loud when other guests are loud.

8/10

Excellent

02 Apr 2026

Catherine

The greatest asset you have to your Property is your front desk start. She was amazing. I cannot remember her name but really looked after us took care of everything and also gave us an upgrade to Santosa Island for a couple of days thank you kindly
He certainly made our trip pleasurable

Friends

8/10

Excellent

02 Apr 2026

Shona

Good location

4/10

Poor

25 Mar 2026

MinHeng

Don't be fooled by the photos. Room size way smaller than photos, lack of services available.

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Janilee

Good Staff, the location is ideal near Fort Canning MRT and River Valley

8/10

Excellent

20 Mar 2026

Aik Meng

Check in staff was friendly. Room was clean, bed is hard and blanket is thin. Disturbed by maid chamber kept knocking at door around 8.30am which was too early.

Partner

10/10

Exceptional

18 Mar 2026

Judith

Lovely hotel, gorgeous pool.
Fantastic views if you are on a higher floor (there are 10).
Fantastic location

Self

8/10

Excellent

17 Mar 2026

Alan

The housekeeping staff do an excellent job.

Partner

10/10

Exceptional

02 Mar 2026

Brian

Room was clean. Friendly staff. A little dated. Convenient walk to Clark Quay restaurants. We also walked to Merlion from here. Rooms are small.

4/10

Poor

23 Feb 2026

Anthony

Small room with small beds. Bathroom is too small . Bed sheets are too old and smell

6/10

Pleasant

21 Feb 2026

Vijay

Air condition was not working. While they gave fan, room was still very hot. They said they can offer another room only next day

10/10

Exceptional

19 Feb 2026

Suzana

Staff were amazing, very helpful, friendly and every request that we had wasn't a problem. Location was perfect close to everything.
Building and room reflects the price. Overall happy.

Partner

2/10

Poor

10 Feb 2026

Vijay Babasaheb

The rooms are not maintained properly. Some of the front office staff are not courteous

Business Self

6/10

Pleasant

05 Feb 2026

madolores

Room not well stocked with bathing/ showering necessities like shampoo, shower gel,hand towel, toilet paper.
Room wasn’t clean and we have to ask for toilet paper and shower supplies even on our 2 nd day.
Staff are friendly, nice and helpful.
Generally speaking room not clean specifically toilet and bathroom.

Leisure

8/10

Excellent

02 Feb 2026

Pauline

Yes room was clean , staff were very professional

Business_and_leisure Self

8/10

Excellent

26 Jan 2026

Ann

Although the room we booked, standard double, showed views from a window the room we were give had plastic covering over them so no views whatsoever. We had to pay 40 dollars more for an upgrade.
The upgrade was exactly the same but with a view.
The room was cleaned daily, the staff courteous.

Partner

2/10

Poor

16 Jan 2026

Darrell

The whole experience staying at Robertson Quay Hotel was terrible. Will never stay or recommend this place. From reception on arrival being so rude to the room so small and the complete hotel dirty and appearance….

Leisure Family

4/10

Poor

07 Jan 2026

Partiben

I was asked to pay additional $35 during check in for my 6 years old daughter to stay. Unfortunately no Extra bed or pillow were given for that after payment even after ask.
Aircond functionality worst, unable to control and it's running too cold all the way.
Pool and surrounding condition bad.

Leisure Family

8/10

Excellent

23 Dec 2025

Thomas

Good location near the major spots in Clarke Quay.

10/10

Exceptional

20 Dec 2025

Cheryl

Room was clean as usual. Internet was intermittent with very weak signal.

Partner

10/10

Exceptional

12 Dec 2025

john

Very close to fort canning mrt station staff were really nice ant the room were ok if on the small size.

Leisure Partner

8/10

Excellent

05 Dec 2025

John

Brilliant all round except for no provision of breakfast

Leisure Partner

2/10

Poor

21 Nov 2025

nina mariana

Bed was hard and you feel the springs, it isnt queen sized like what i paid for. The room is torned out. Water running on the wall. No bidet. The blankets was just 3 layers of cloth put together. No hot water. Toilet was filthy. It wasnt what i expected of a decent room, even. Staffs were smiling but no customer service. The windows arent noise proof so i could hear the construction work all the time. A very very bad experience. Paid for 3 nights and i checked out on the 1st night. Im still waiting for my 2 nights refund..but no reply.

Leisure Family

10/10

Exceptional

06 Nov 2025

Travis

Great river view, convenient location.

Self

4/10

Poor

26 Oct 2025

Carolyn

I do not recommend this property. It is run down, there are stains on the carpet, marks on the wall, the floor creaks and needs repairs, the staff were disinterested on check in, unhelpful when we asked about amenities in the area, the bathroom had mold and the room looked onto a wall. Like literally a wall. They wanted to charge a SG$5 deposit for a second room key. It shouldn’t be featured on Wotif. Other guests we talked to shared the same opinion. It would have been nice back when first built. Suitable for backpackers only.

Leisure Family

8/10

Excellent

16 Oct 2025

Hui Yee

Old hotel

Business_and_leisure Self

4/10

Poor

07 Oct 2025

Adam

It was what it was
Lacked ventilation and the smell of damp and visible signs of mould was a concern
If the Ac in the room was off it just sweated like nothing I’ve ever seen
Extraction system in the bathroom didn’t work
The mould was incredible the only way to remove the sweat was leave ac on which also gave concern to the quality of air it would of been out putting
We left the windows open and just spent as little time in the room as possible
As for the pool area around was clean old but clean the pool was green tint and by end of stay was well green the water that flowed into from a water full feature was bright green just unbelievable
A total revamp needed or at least chlorine
Would never recommend my thoughts would be remove it from your list I f hotels until improvements confirmed
Thanks

Leisure Friends

8/10

Excellent

06 Oct 2025

Carina

Most staff helpful and close to eateries snd shops

Leisure Friends

6/10

Pleasant

25 Sep 2025

ah ming

Great area and restaurants

Leisure Friends

10/10

Exceptional

25 Sep 2025

Peter

Great service. When issues arise, they endeavour to help resolve right away. I am very impressed with them.

4/10

Poor

03 Sep 2025

Ray

The room needs major clean up.

Leisure Family

4/10

Poor

18 Aug 2025

Mi Mi

The building is very old, and the lighting is very dim. The overall vibe was not okay for us. We don’t think we will revisit this hotel again.

Leisure Friends

6/10

Pleasant

03 Aug 2025

Helen

Hotel really needs a refurb. The lobby is unattractive and the rooms are super small. We had 3 of us in our room and we could hardly move.

Leisure Family

8/10

Excellent

18 Jul 2025

Tracy

.

4/10

Poor

05 Jul 2025

Robert

This is not a hotel which Expedia should support

Leisure Family_with_children

6/10

Pleasant

01 Jun 2025

John

No hot water. The staff just looked at me when I asked about this. I was instructed to just let the water run.

Leisure Self

8/10

Excellent

30 May 2025

vikram

Very good location

Business

6/10

Pleasant

29 May 2025

Fraser

Very Tired, marked walls. No ammenities at the hotel. Staff are lovely, My 'Deluxe' room was tiny.

Business Self

6/10

Pleasant

11 May 2025

Klaus

As a returning customer I was disappointed about the property, the room and the room's condition. The location of the hotel is great.

Leisure Friends

2/10

Poor

09 May 2025

Kirsten

Dangerous, miselading and money hungry

The WORST place we have ever stayed. We booked a standard double room with a free infant cot on December 5, 2024. Didn't hear from the hotel until May 5, 2025 asking us to upgrade to a deluxe room because the cot wouldn't fit in the room. When we turned up after a 12 hour flight they tried to charge us for both the room upgrade and a cot surcharge. We went back and forth for hours with their managers. It is not my fault if they were advertising the wrong room and therefore don't feel that I am liable to cover the costs of their false advertising. After 2 hours I asked for a refund, which they refused. The manager argued all sorts of points- that the correct info was on their website (irrelevant), that they had asked hotels.com to take this info down (not the customer's problem) and that a cot was not the same as a crib (???!!!). The best offer that they had after 2 hours was $90sgd for the upgraded room and a free baby cot as well as reduced early check in fees. On hotels.com at the time, the difference between a deluxe and standard room for the 2 nights was less than $20sgd. Our hands were tied unless we wanted to lose all the money we had already paid, after already wasting 2h of our lives after a 12 hour flight.

Here's where it gets worse. After getting to the \"upgraded room\" the cot did not fit, nor did the chair that was in the room. This is a safety hazard and fire risk, as the exit was completely blocked. We didn't feel like risking our lives so we got rid of the cot.

Friends_and_family Family

10/10

Exceptional

06 May 2025

Michael

Enjoyed the stay. Convenient location. Very affordable for Singapore.

Business_and_leisure Family

6/10

Pleasant

06 May 2025

Tambelina

Nothing really

10/10

Exceptional

01 May 2025

Nedy Lynne

Friendly staff

Leisure Family

4/10

Poor

19 Apr 2025

michael

It was decent, we got adjoining rooms but smelled heavily like cigarettes. They relocated us really quick which was great night staff. Rooms are small but we only needed them to sleep. Pretty much on Clarke Quay and can walk to parks and restaurants. The part that i didn't like is i had to call my bank \"international toll free on website\" but upon check out they said it cost $50 singapore dollars. I tried explaining its toll free and showed them but day staff just kept adding numbers on a calculator and saying \"see correct\" we had to leave to the airport and i didnt want to waste my time explaining. Would not stay again or recommend.

Leisure

2/10

Poor

19 Apr 2025

Verified traveler

Pro and cons of the hotel

For its price, it may be reasonable. But the maintenance and service of this place really needs to keep up. There’s no slippers, no robe, and shower gel is a 3-in-1. The mirror has black spots and seems to be worn out. The saving grace is really the location, the shower head that works and the heater.

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Jeremy

This is about the 4th or 5th time I have stayed here. It is close to areas that I like, just a quick hop to Orchard Rd. Great Italian restaurant next door.

Business

2/10

Poor

25 Mar 2025

Maytham

Not a great experience, still cheap. Good location

The hotel is very old looking, the beds aren’t comfortable, the round large hole throughout the centre of the building is creepy looking. The toilet roll holder didn’t work, the bathroom door is strange and connects to the shower door too.
The rooms are tiny and cramped.

Self

8/10

Excellent

18 Mar 2025

BICH PHUONG

The around property is nice view and good location, only the hotel is old, the staff just ok, not friendly.

Leisure Partner

8/10

Excellent

12 Mar 2025

Siew Poh

Next to the river, nice ambience and near to the train station.

8/10

Excellent

09 Mar 2025

Verified traveler

Small room, $25 per hour for early check in, hard bed, but really clean and organized, and pool was great!

Partner

8/10

Excellent

08 Mar 2025

Jason P

Checking in was smooth . Room clean , shower good and strong . Aircon strong too .

Hot water pot and coffee tea basic .

TV don’t waste time nothing much. Rather old .

Room was cleaned everyday .

Nearby amenities 7-11 -UE Square , restaurants .

Lots of cafes and pubs near by .

Will visit again

Business_and_leisure Self

8/10

Excellent

26 Feb 2025

Graham

Good

Nice room and good staff, the lights in bathroom would sometimes not work. Matinence fixed it but the problem returned. Overall good stay

Business

4/10

Poor

24 Feb 2025

MAUNG

I got room at level 9. The room was designed from room to room connector door. The door partation is too thin and unsafe. Also i can hear noise from other room.no privacy. Hotel is unsafe. No security control. Anyone can reach to your room door anytime. Example: grab delivery guy, stranger can reach to your door step without any restriction.

Leisure Family

6/10

Pleasant

24 Feb 2025

MONEIL

Property is centrally located with well known restaurant in the area.

Leisure Family

6/10

Pleasant

23 Feb 2025

Muhammad

No baby facilities available

I searched with filter of baby cot and the hotel came up. I chose it and even remind them that i need a baby cot but when i arrived they Charge me 35 singaporean dollar per night extra and gave me extra bed instead. Apparently they dont even have baby cots.

Self

6/10

Pleasant

16 Feb 2025

Vanessa

The wifi reception was terrible,had it at 2-3 bars and the connection was very intermittent and the spacing and size of the bathroom was quite awkward. There wasn't even a rack to hang out clothes at the back of the bathroom door.
There was a group of girls who woke us up in the middle of the night with so much shouting and loud voices.

Leisure Partner

6/10

Pleasant

12 Feb 2025

Verified traveler

Location and price are the top advantages for short/transit visit to Singapore. 5 mins walk to Fort Canning station, then all the way to the airport (about 45mins). However, it's not suitable for a long holiday trip.

Friends_and_family Family

8/10

Excellent

09 Feb 2025

Bruce

We liked the location of this property, along the Singapore River, very walkable and close to entertainment and transportation.
The property itself is a little out dated and could use modernization, but is clean and staff is friendly.
We recommend this property if you do not want to spend all your vacation dollars on the accommodations.

Leisure Family

8/10

Excellent

06 Feb 2025

Nurliah

We love the view of the river

Leisure

4/10

Poor

30 Jan 2025

Kelly

Extra charge which is not expected

6/10

Pleasant

30 Jan 2025

Jayaram

Decent short term stay

The front desk staff was friendly but some of the other members were not so.

The room was over cramped.. a few less items could have made it more comfortably.

Overall great location and quiet place.. good value for money

Friends_and_family Family

4/10

Poor

30 Jan 2025

Mitchell

Location is excellent and that’s about all I the good I can say about the property. Rooms are very small, not like the pictures show. Beds are awful and hotel will charge you a fee for anything they can ( cribs, early check in, etc) not overly clean place and it’s very outdated. Staff can’t answer anything without manger’s approval. Only stay here for location and if you are single or a couple. No more than 2 nights stay max.

Leisure Family_with_children

8/10

Excellent

28 Jan 2025

Aravinth

Good

Leisure Family

4/10

Poor

28 Jan 2025

Emilie

Great location, close to quay. Room was clean. Staff are not very friendly or helpful. We had no hot water and staff said it was normal because it rained... We had to complain several times before they organised someone to look at it. Managed to get it 'warm' for one night, cold again in the morning. No compensation or different room offered. We would never stay again.

Leisure Family

6/10

Pleasant

24 Jan 2025

Geoffrey

Did not like the ongoing noises during the night (was not people) was banging noises.
Whatever you do if you borrow an iron - dont lose the $10 deposit paperwork because they will not return the $10 even after returning the iron - they stole $10 off me the time before this visit, but i did stay again for convenience.

Business_and_leisure Partner

10/10

Exceptional

22 Jan 2025

Epeli

Nice place

A place I’ve stayed at before I like as it’s easy to get to via public transport from Airport also it’s well connected to walk from Roberson to Clarke quay definitely staying here again

Self

8/10

Excellent

21 Jan 2025

Eli

The room was too cold, and I needed a blanket without being able to control the air-conditioning

Partner

10/10

Exceptional

13 Jan 2025

john

Very close to metro, nice little pool, plenty of places to eat within a short walk. The rooms were small but thats Singapore.

Leisure Partner

8/10

Excellent

07 Jan 2025

KIAN HUNG

overall acceptable.

Self

2/10

Poor

05 Jan 2025

Anisah

Anisah was unable to present during the check in. She from Indonesia can't make it to come. I booked 3 rooms and only get 2 rooms for my relatives to stay.The hotel policy unable to accepted the change of name after lengthy explained to them that I am the one who makes this hotel booking and payment done by me. I insist to get back compensation from them. TQ

Leisure

6/10

Pleasant

04 Jan 2025

Ashwani

The TV was not working. There were flies in the room.

Leisure Friends

2/10

Poor

03 Jan 2025

Graciela

Nothing to like is was a terrible hostel the lied to us about the room I want a refund but expidia didn’t do nothing about it.
This hostel Robertson quay is smelly dirty no lobby no restaurant no bellman very very old hostel.

6/10

Pleasant

27 Nov 2024

JAYCI

No slippers, shampoo and hair conditioner provided

Business_and_leisure Self

6/10

Pleasant

25 Nov 2024

Remco

Need to be fix and up greated lot off furniture damage carpet broken ,also in the pool ladder broken and tiles broke
Internet very bad after complain not fixed locks of every 3 min

Leisure Partner

2/10

Poor

25 Nov 2024

Yasmin

Just awful. The bathrooms smelt so rotten and there was never any hot water. Staff was super rude. Couldn’t wait to check out.

Leisure Family

8/10

Excellent

19 Nov 2024

Iswaran

Good location

Friends_and_family Friends

8/10

Excellent

12 Nov 2024

Jillian

Well priced clean and no frills property , within walking distance of central Singapore and 2 minutes from Clarke quay . Basic but good value . We don’t use pool or gym so can’t comment but generally pleased .

Leisure Partner

6/10

Pleasant

26 Oct 2024

Bernie

Very dirty about pool and toilet there.adverised laundry buy was not self service. Pay as you go rather than add back. Odd unpublished rules about credit card use such as name matching exactly booking name

Business_and_leisure

6/10

Pleasant

18 Oct 2024

Michael

Internet was not stable and the staff could be a bit more friendlier. One more thing is the timing of the check-in it seems they will only allow you to check-in on the dot even if its just a few mins from the time stated. That is the first time I encountered such a policy.

Business_and_leisure Family_with_children

6/10

Pleasant

18 Oct 2024

Martin

This is a hotel for business people on short trips, one person only in my view, you may get a double bed but the rooms are just to small and the bathroom if you can call it that was minuscule, there’s no wardrobe. I guess it’s a place to get your head down if your on a low budget, you wouldn’t want to spend time there

Leisure Friends

6/10

Pleasant

14 Oct 2024

Benjie

I booked expecting i get a good place and views as shown in the picture but when i arrive they put us in a no views room and in the next day which i complain then they put us in the 5th floor and seems okay already but the worst is the internet connection is very terrible. My suggestion double check when you booked to this property.

Leisure

4/10

Poor

05 Oct 2024

Hemmings

Won't go again. Room reminded me of caravan interior - everything VERY compact. Towels thin, sheets thin and looked dirty (washed but with stains), soap holder in shower broken, no soap bar at sink. Bed very hard and had uncomforable sleep. No complimentary water. Air con worked, nice view of swimming pool at nx door hotel, staff okay. Very strict no early check in. Did allow us to put luggage behind a table so we could go out to get food etc.

Leisure Family

6/10

Pleasant

02 Oct 2024

Marlene

I rated average as the beds are like concete hard as a rock. easy to get around walking to dining options

Partner

8/10

Excellent

28 Sep 2024

Erica

Very convenient location and quiet.
Good budget hotel, rooms slightly on the small side but clean.

Leisure Partner

4/10

Poor

06 Sep 2024

Gem

The hotel’s location close to the river offers a nice view, but unfortunately, that’s where the positives end. The rooms are quite dated and not well-maintained. The Wi-Fi is incredibly slow, which was frustrating and made it difficult to stay connected. The 2 towels provided were old, gray and worn out. The hotel simply doesn’t offer good value for the price.

Business_and_leisure Partner