Name: Ji Hotel Orchard Singapore
Address: 11 Penang Lane, Singapore, 238485, SG

10/10

Exceptional

15 Jun 2026

Melinda-Jane

Fabulous location, super friendly staff and I wish I could remember the guy who booked us in as I would give him the biggest shout out for making us feel so welcome!!! 5 out of 5 would stay again no hesitation.

Partner

10/10

Exceptional

03 Jun 2026

Melinda-Jane

Could not fault this place. I booked incorrectly and non refundable and they were kind enough to allow me to cancel and rebook when they didn’t have to.
Upon check in they upgraded our room.
Breakfast consists of a choice of vouchers to have Brekky at local cafes, both traditional and western style. We received a welcome drink on arrival that was not advertised and a small fragrant gift on departure. Staff were friendly and positive, saying hello with a smile each time they saw you. Rooms were clean and whilst small (which we knew when we booked), they were functional and just what we needed to put our heads down after a long day. Will stay again. Location is perfectly close to transport and shops.

Partner

10/10

Exceptional

06 Jan 2026

Po Wa Cally

Friendly staff, clean room and excellent location

Partner

10/10

Exceptional

04 Jan 2026

Espen

Very convenient to shopping and restaurants

Self

10/10

Exceptional

22 Dec 2025

Lai Lum

The hotel is somewhat like a boutique hotel -quaint and small. The reception is just opposite the lift lobby & would need card access to even go to the lift lobby, making it a safe space for solo female travellers.
Room is beautifully decorated with a zen like feel. Clever use of space makes the area much bigger. TV screen is gigantic, with amenities like hotel slippers, toothbrush, comb, shower camp, shampoo & body wash, mini fridge, hair dryer & like the touch screen LED mirror Con is the semi-translucent toilet doors which may be slightly akward if not couples staying. ..and lack of a tea spoon. Otherwise, had a very pleasant stay at this hotel

8/10

Excellent

13 Nov 2025

Helen Huaiyu

Overall was excellent.

But the taxi fee from hotel to airport was very high, much more than we expected. We wished we could know it ahead of time.

Leisure Family

10/10

Exceptional

17 Oct 2025

bernardine

amazing JI HOTEL

we had an amazing stay. the ckeck-in was quick, janet at the reception was very helpful. the location was perfect. close to Singapura Mall, train/subway,bus stops was very near. Lots of restaurants in the area. check-out was just amazing the Manager assisted us in getting a ride. rooms was just the right size for us. bed was comfortable,pillows were great. bathroom was nice. complimentary water was given everyday

Partner

8/10

Excellent

22 Sep 2025

David

Foul smell from bathroom. Kept putting trash bin over vent on floor. But didnt seem to help.

Community iron and iron board. Liked how a steamer was available.

Needed to get coin from front deak for laundry...
Wish it would accepted card.
And they way i could have added time to the dryer without a whole other hour

Business

10/10

Exceptional

22 Sep 2025

Glenn

Thumbs up!

10/10

Exceptional

01 Sep 2025

Rishabh

We stayed at the property for 6 days in August, and it was a great experience. The rooms are a little small, but extremely clean and functional. The hotel is also located in a very central location with a lot of options for food, shopping and transportation. Overall, a great experience, and we cannot wait to come back here again.

Leisure Partner

10/10

Exceptional

07 Aug 2025

Nataliya

Second time and not dissapointed

It was our second time staying at Ji Hotel Singapore. I love this place due to its convenient location, proximity to shopping district and main attractions and at the same time it is far enough from being constantly surrounded by tourists. The staff at the hotel was helpful but not intrusive, we were able to store our luggage before checking in and after checking out. The room was spotless clean and bed exceptionally good. As a bonus, a bar downstairs. Will definitely stay at Ji Hotel during our next visit.

Partner

8/10

Excellent

13 Jul 2025

Verified traveler

Good value for solo and short stay

Great location to shops and multiple MRT. The smallest room is fine for 1 pax for 1 night, maybe 2 as its very functionally laid out so everything you need for a basic stay. Not suitable for many hours of laptop work as no ergonomic chair or work desk. Couch and table fine for short periods or eating.

Self

6/10

Pleasant

02 Apr 2025

Verified traveler

Mange your expectations

Not all staff can speak English. Be sure to have your towels or toilet paper we'll stocked. Housekeeping response to additional toilet paper will take awhile. Day 1 will have 2 rolls, but subsequent days only 1 roll is provided when they clean your room. Toilets also do not have bidet. Requests for late checkout will be difficult due to demand

Friends_and_family Family

8/10

Excellent

29 May 2024

kylie

I really enjoyed the area and the customer service was great the room was very small but it was clean and it was comfortable enough.

Leisure Family

8/10

Excellent

02 May 2024

Willie

Overall, the hotel was not bad. There's no safe and microwave oven in the room and no ice maker.

Partner

8/10

Excellent

02 Apr 2024

Ho Ka Nicole

Nice and clean room. Has everything you need for a short stay. Believe aircon control was broken as couldn’t adjust temperature.

Business_and_leisure Self

8/10

Excellent

30 Mar 2024

Brandon

The location of the hotel, which included tons of buses and the MRT nearby, was excellent. It was a very clean, small-looking room that was comfortable. The strange thing was the bathroom was entirely see-through, and there was no door/separate room for the bathroom and bedroom. Meaning that you could just turn the corner and see someone on the toilet or shower.

The biggest letdown was probably the TV. The size was amazing. However, TV has limited channels and restrictions. No Netflix or anything similar. Just a couple of TV channels. The chrome cast did not work. Apparently, if you have a Samsung phone, you can link it to the TV and use Netflix that way.

Leisure Partner

10/10

Exceptional

26 Feb 2024

John

Very nice stay

Great location, close to Fort Canning Park and Dhoby Ghaut subway station. Nice, clean, modern rooms. If

Self

10/10

Exceptional

24 Feb 2024

Candy

Everything was perfect. I have not 1 bad thing I can say. All staff were amazing. Walking through the Lobby i would be greeted everytime with a happy friendly hello. Even the cleaning and maintenance staff would say hello in passing. Will stay here again on my next trip.

Leisure Self

6/10

Pleasant

15 Feb 2024

Donald

some staff seemed to be not trained for assistance to patrons,

Leisure Family

2/10

Poor

24 Jan 2024

Corina

Depressing

We were shocked when we arrived, the hotel looks nothing like the photos. We paid an extra night (night 1) so that we could book in when our flight arrived at 6am. They didnt seem to get the message until a day later. The rooms are TINY! The bed is up against the wall & there is no coffee or tea in the room. We had to ask for toilet paper. They take a $100 bond - but we couldnt work out what for. This hotel advertises a restaurant from 6am - they DO NOT serve breakfast. They decided to 'update'the TV channels & 24 hours later there was still no signal - I know you dont go to Singapore to sit in the hotel - but come on! If you're paying for it. We were in room 203 at the end of the hall - all night smokers opening and closing the stairwell door so they can smoke - the smell filtered in our room. Cleaning was average at best. The only thing going for this hotel is the location - however, for the price they charge per night you will find better hotels in the area. We booked based on these reviews & did not speak to one person at the hotel that actually liked it - makes me question the authenticity of some reviews. A final viewing of the room is required to get your bond back.. not sure what for, its not like they supply a mini bar.. Our stay here impacted our holiday, we found it so depressing.

Partner

4/10

Poor

15 Dec 2023

FANG-CHIA

床有异味，尤其枕头，有很重的油垢味！盖了一层也遮不住，棉被也有味道！

Friends_and_family Friends

10/10

Exceptional

02 Dec 2023

Emily

High tech, clean, friendly staff and the lobby smells of fragrant tea

Leisure

10/10

Exceptional

13 Nov 2023

QUE

Friendly and helpful staff.

Leisure Partner

10/10

Exceptional

07 Nov 2023

Manik

Good stay

4/10

Poor

24 Oct 2023

Eileen

I love the room and the ambiance. But the staff is not helpful at all.

Leisure Partner

10/10

Exceptional

14 Oct 2023

John

Would benefit by having a top sheet instead of a doona.

Leisure Partner

8/10

Excellent

19 Sep 2023

Phillip

All of the above.
One fall back...Needs softer matresses.

Leisure

8/10

Excellent

13 Sep 2023

Verified traveler

Very Clean, New, Small Room

Very clean hotel. The furniture and equipment are in excellent condition. Very good location near famous shopping malls and 3 metro lines. The only downside is the small size of the room. Also, the doors of the toilet + shower are partially transperant, so take it into consideration when you decide with whom you share the room.

Partner

8/10

Excellent

15 Aug 2023

Jason

Well located property close to MRT and Orchard Road. The hotel rooms amenities were satisfactory although we felt that the cleanliness was a bit lacking. Also there is a recurring banging noise within the walls that is a bit intermittent and appears due to some light sensors which does disrupt sleep every now and then. Hopefully that's something that can be fixed. I also wish that they had more hooks to hang clothes or towels as there were none! Otherwise we had a comfortable stay at Ji Hotel. Comfortable bed and pillows.

Leisure Family

2/10

Poor

02 Aug 2023

David

The windows were blacked out and other guests could be heard in the corridors. Very small rooms. No breakfast offered. I was told to walk across the road to Plaza Singapura! There are much better hotels in Singapore in the same price range. Don’t pick this one. It was clean, and that was the only thing I can say that was positive.

Leisure Partner

10/10

Exceptional

30 Jul 2023

Nataliya

Impressed

This hotel was such a pleasant surprise with everything - location, room size and range of extra-services offered. I was pleasantly impressed with cleaninnes of the room, quality of amenities and even little laundry combined with the gym. Laundry at a reasonable price was especially appreciated

Partner

8/10

Excellent

12 Jul 2023

Verified traveler

Close to Plaza Singapura and MRT

Leisure Family

8/10

Excellent

14 Apr 2023

Alexander

Very near to Fort Canning Park for a healthy walk, near to Plaza Singapura for dining & shopping. So it's covinient 👍
Just prepare a physical credit card for security deposit of S$100.00

Leisure Family

8/10

Excellent

26 Mar 2023

yanqiu

excellent location for everything and extremely professional &helpful staff!

the water quality was a concern during my stay. Could be one-off exception.

Leisure Family

8/10

Excellent

21 Mar 2023

Verified traveler

Clean and Comfortable

This boutique hotel was very clean and comfortable to stay as a solo.
A nice restaurant around the corner and close to MRT and shops.

Business

10/10

Exceptional

06 Dec 2022

Jin Teong

nice stay

The room is stunning and its just 5 minutes walking distance to Dhoby Gaut station, pleasant stay in the room, with the wooden design, although the address mentions Orchard, it is by no means walking distance to Orchard street, but it is still a nice stay overall

Partner

8/10

Excellent

22 May 2022

Cheah Loon

Clean and spacious room. Great location in town.

Leisure Friends

10/10

Exceptional

07 Feb 2022

Nur Arina

Really clean hotel, had an awesome stay. Loved the design of the room and the amenities provided. Location was accessible too!

Leisure Partner

10/10

Exceptional

02 Jan 2022

Elaine Yi Lin

The hotel is conveniently located near the mrt station and easy access to many malls along orchard Road. The room is cozy and I really like the design of the room.

Leisure Partner

10/10

Exceptional

31 Dec 2021

Grace

Location is superb.

Leisure Family

8/10

Excellent

24 Oct 2021

loy

good room and location , but.

Decent and clean room. Convenient location to mrt. eatery nearby as well.

Room wall abit thin? could be better sound proof or insulated?
I could hear the kids running down the walkway at night, and the neighbour doors knocking away. Honestly , it’s abit hard to sleep with the noises outside.

Partner

6/10

Pleasant

21 Feb 2021

Verified traveler

The staff weren’t friendly, was there to celebrate my husband’s birthday but nothing special was prepared. The pillow was so flat that it was hard to have a good sleep. Sound proof was at its worst as you can hear people outside clearly from inside. Toothpaste stains were found on the wall. There was also a light from the aircon wall control that made it hard for ppl to sleep properly cos it’s too bright. Requested for late check out but was rejected. Inflexible.

Leisure Partner

10/10

Exceptional

29 Jan 2021

Verified traveler

Fantastic for the price.

This hotel surpasses my expectation for its price. The room is quite big comparing to other hotels with similar price and such great location. You can easily put two opened large suit case on the floor and still have enough space to walk around. The 65-inch TV is also fascinating also the remote is a little bit buggy.

The only downside may be its soundproofing issue. It's not the wall, but the thin door instead. The environment surrounding is pretty quiet, but the no-soundproofing door might bother you if you are a light sleeper. Luckily, I am a very deep sleeper so this is not an issue to me.

Overall, I definitely recommend it and will personally consider staying here again during my next visit, if the price is still competitive.

Self

10/10

Exceptional

28 Dec 2020

Syafie

Best!

All is good! Better than expected actually! Satisfied customer! 👍

Partner

10/10

Exceptional

20 Dec 2020

Verified traveler

Worth my stay

Room is clean, big tv. Location is good as it is only a few minutes away from Plaza Singapura and Mrt station.

The only downside is the TV signal. It is super unstable and keep disconnecting every few mins. It is kind off annoying.

But as a whole it is an enjoyable stay.

Partner

10/10

Exceptional

23 Mar 2020

Verified traveler

Love the modern look and the facilities in the room.

Leisure Partner

4/10

Poor

02 Mar 2020

Nicholas

Excellent room design and accomodations marred by unprofessional staff. Note that we visited at the end of February 2020 and there's a real Corona virus concern. However, the staff insisted on overly intrusive information with the threat of not allowing you to check-in. Then they harass you with digital thermometers frequently. Even though they only have a vague understanding of their operation and usage. All under the guise of public safety. I have no problem submitting to this kind of check to a trained government or health official, but hotel workers are not trained for and/or qualified for this. They just unduly irritate and detain guests. I will never stay here again. I really like Singapore, but I'll select a hotel with more reasonable staff next time.

Partner

10/10

Exceptional

25 Feb 2020

AhMoi

Excellent service and warm hospitality!

Small and quaint hotel with a staff that goes above and beyond! We stayed a total of four nights - with a couple added unexpectedly - and we would definitely booked there again on our next trip!

Friends_and_family Friends

10/10

Exceptional

25 Feb 2020

Verified traveler

Compact room but well designed and everything you need. Fantastic price for what you get.

Leisure Partner

8/10

Excellent

24 Feb 2020

Verified traveler

The rooms are lovely & the hotel is in a perfect location! Close to Dhoby Ghaut station which has nearly every line you will need! The reception staff were excellent, the was a small mix up with our room which was rectified as soon as it was brought to their attention and also offered a free airport transfer! Room sizes are perfect for 2 people.

Leisure Partner

10/10

Exceptional

19 Feb 2020

Reis

Great comfortable hotel

Our stay at the Ji Hotel was an insight to how Singapore treats it's visitors. Amber and all of the staff at this wonderful hotel are so welcoming and they make sure your stay is top notch.The location is also centralized to many things that visitors would be interested in. I would definitely recommend this hotel.

Friends_and_family Friends

8/10

Excellent

06 Feb 2020

Verified traveler

Located near the eastern end of Orchard Rd. Less than 3 mins walk to MRT. The construction site next door, as shown in Google map, is all built up; just finishing touches. But now there is renovation at the building across the JI Hotel, which didn't create a disturbance to me.

Hotel is new with a modern design concept. With the glass panels of the bathroom, it could be awkward for friends sharing a room.

Friends_and_family Friends

8/10

Excellent

04 Feb 2020

Verified traveler

Great location

Located near the eastern end of Orchard Rd. Less than 3 mins walk to MRT. The construction site next door, as shown in Google map, is all built up; just finishing touches. But now there is renovation at the building across the JI Hotel, which didn't create a disturbance to me.
Hotel is new with a modern design concept. With the glass panels of the bathroom, it could be awkward for non-couples. Water pressure is good. Hand lotion is provided, too.

Self

8/10

Excellent

23 Jan 2020

Verified traveler

good location. clean and modern building. clean and spacious rooms

Friends_and_family Family

10/10

Exceptional

19 Jan 2020

Sam

Simple, clean, helpful receptionist, good location.

Leisure Family

10/10

Exceptional

18 Jan 2020

Verified traveler

Location is outstanding by Bus stop near Metro. Facilities all in excellent condition.

Leisure Friends

8/10

Excellent

13 Jan 2020

Richard

The environment near to shops, restaurants and good bus connections was excellent The clothes washing machines and driers and the gym looked perfectly good although I didn`t use them personally- nor did i sample the restaurant as there was such good choices outside. Initially the room felt small for two but everything worked well and was spotlessly clean. Pity they don`t have twin rooms: only double Queensize. Also no public rooms at all. Overall good value however.

Friends_and_family Partner

10/10

Exceptional

12 Jan 2020

Verified traveler

Location was nice and this place is perfect for budget travelers who do not need amenities.

Leisure Self

8/10

Excellent

07 Jan 2020

Betty

Great location, we were staying for 12 nights and found out that they don’t clean the floor and bathroom and don’t change our bedsheets, the soundproof aren’t that good, we can heard people talking in the hallways and people above us that moved their furniture or luggage, otherwise it is very good.

Friends_and_family Partner

10/10

Exceptional

02 Jan 2020

Verified traveler

Beautiful clean and comfortable rooms. Very modern. Really handy to the MRT and quiet spot. Easy check in/out. Hassle free stay.

Leisure Partner

8/10

Excellent

30 Dec 2019

Verified traveler

Great for a single traveller or those staying for business.

What I found quite odd was that on 2 occasions after a long day out and about in Singapore a few housekeeping issues were noted (i.e. Amenities not replenished, no supply of complimentary water, bed not fixed..) small issues only but after a long day it’s something you don’t want to see in your hotel room.

Leisure Self

8/10

Excellent

27 Dec 2019

Louise

This hotel was great from a location standpoint. It was a five minute walk to Dhoby Ghaut station which was very central. The room was very small but clean and the bed was comfortable. Bathroom was functional and nicely laid out in spite of the small room. Overall perfect for a night or two to explore Singapore.

Partner

10/10

Exceptional

27 Dec 2019

Irene

New & Nice Hotel

Accidentally saw this hotel while browsing for another hotel in orchard. When i read the reviews, I felt like i wanted to try even though it’s 3 stars hotel coz we usually aiming for new hotel. Turned out we like it coz it’s a new, clean, and well located hotel close to Dhoby Ghaut MRT (but if u are traveling with kids like us, grab will be more convenient without not much price difference, especially when the rate is lower).

Amenities, washing machine and all are still very new and in good condition.

Everybody was nice, Checked in & out were fast. Room is quite compact but everything’s ok. No restaurant as it was still 2 months old hotel (they will open on march).

Friends_and_family Family

4/10

Poor

26 Dec 2019

Verified traveler

DIRTY, SERIOUS LEAKAGE, NO TV SIGNAL

Stayed for three nights, the hotel's location is good and that's the only pros. It only looks good from the outside, the facilities does not function properly. BOTH the shower and the sink have leakage and the floor outside the bathroom is flooded with water after each shower. Dust and water stains on their bench near the entrance. Whats worse is that the TV does not function property. It was out of signal EVERY TWO MINUTES and the frontdesk lady said theres a problem with the antennae and it can't be fixed, so you could only MANUALLY RESTART the telly EVERY TWO MINUTES for the rest of your stay. So, if you would like to watch Mission Impossible with your hands on the remote control for two hours AND missing ALL the exciting and important parts, you could give it a try.

Partner

10/10

Exceptional

18 Dec 2019

Aykut

Position is everything to me.

I didn't realise how amazing it was positioned untill i see Doby Ghaut metro station. Which is -in my opinion- the most important and accessible station of Singapore. Also, pretty easy to walk all the way to Orchard Rd. Stayed for 6 days, experience was fine.

Pros: -Good position
-New and easy
-250 meters close to public transport both bus and metro

Cons: - Budget hotel,not very comfy or roomy
-Degraded bathroom glass door was installed upside down so me and my s/o was seeing each other whole time, so, yikes!

Partner

8/10

Excellent

10 Dec 2019

Verified traveler

It was near the MRT station

Friends_and_family Partner

10/10

Exceptional

09 Dec 2019

Verified traveler

This hotel is in a great location, just off Orchard and close to several MRT lines. Hotel was clean and beautiful.

Note: They have washers and dryers but they're coin only. Front desk can exchange notes for coins.

Leisure Partner

10/10

Exceptional

03 Dec 2019

JosieSantos

The property is very new, clean and have everything that you will require in your room. The service is good and the staff are very accommodating. I have returned and recommend this hotel.

Leisure Partner

10/10

Exceptional

27 Nov 2019

KB

The bed was a bit small. The laundry facility was a bit pricey.

Leisure Friends

6/10

Pleasant

25 Nov 2019

Dorothy

The property itself is nicely renovated, all the facilities are nicely done, however, the pipe and the drainage is a problem, the first shower was like flooding, i have short hair, but all the long hair and hair bands come back up from the drainage, and you can see the bandage as well, and it takes about the whole night for all the water went down to the drainage. then of course, it smells. Though the facilities are nicely done, but the wooden floor left with 1/2 of used toothpick and 2 days no cleaning service ppl have pick that up in everyday cleaning. And as the drinking mug, there's red lipstick stain on the cup...Location-wise is quite good, very convenience, however, it give us 2nd thoughts on whether i would go back to stay if i have other better choice.

Leisure Self

6/10

Pleasant

20 Nov 2019

Verified traveler

We like the minimalist style that this hotel has. It’s very clean and neat. The TV was huge which a fantastic plus. However, we booked 3 rooms which have all 3 tv are not working properly. The TV keeps going out of signal every 3-5 minutes or so for roughly 1 minute. This was very inconvenient. One of the rooms we booked the shower drain held up the water when we showered. Hence, we need to stop and start the shower every 2-3 mins. We were also been informed that they need to do the pest control check when we are still in the room that was very strange approach while having guest in the room to conduct such inspection.

Leisure Family

10/10

Exceptional

18 Nov 2019

Kumaar Appan

It was a very good place and superbly located but in the night the passage way light seeps through the door and also the fire alarm lamp inside room. In the night it was too bright to sleep

Business

8/10

Excellent

15 Nov 2019

Verified traveler

Great location; clean; limited amenities

Superb location near Dhoby Ghaut MRT. Great service and clean rooms that are good for the business traveler. But don’t expect great amenities - gym is basically a treadmill and an elliptical, and no pool. They also won’t be able to provide you with bowls and spoons should you require them, so be prepared to walk over to Dhoby Ghaut to pick up any extra stuff (which is barely a 2 minute walk).

Business

8/10

Excellent

14 Nov 2019

Verified traveler

Newly refurbished hotel. Very clean and new. Staff are very friendly and helpful. Very close to Dhoby Ghaut and Plaza Singapura Shopping Centre. Rooms size are average, could be more spacious. The TV tend to turned off itself and restart again. In the corridor, you can hear voices from rooms as you walk past, sound proofing not great. I much prefer if the fridge is colder but I would stay there again if it keep up with the cleanliness. Highly recommended.

Friends_and_family Family