Grand Park City Hall

Singapore , Singapore
SINGAPORE, 10 Coleman Street
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100 reviews shown

10/10

Exceptional

10 May 2026

Tan Boon Jay

All very good

Partner

10/10

Exceptional

07 May 2026

Arit

I have simply loved my stay at the Grand Park City Hall hotel. The room was so spacious, bed comfortable and clean, bathroom a pleasure. 2 sinks, strong shower with steam room facility. Air conditioning worked really well (very grateful since Singapore heat is frightening) and although I did not use the facilities there is free access to the gym, pool and rooftop bar. Location was great for getting around, especially to Clarke Quay Central which is a 10 min walk away. Loved it!

Self

2/10

Poor

06 May 2026

ANYA

Old building without AC

Partner

8/10

Excellent

02 May 2026

Kelly

Well located hotel. Staff are fantastic. They mention about the pillows when you check in that if they’re not what you’re after to phone reception and they’ll organise other ones - but at 11pm at night when you’re in your PJs you’re not really going to do that! Pillows are seriously all like rocks - ended up sleeping on folded towels!

Partner

8/10

Excellent

29 Apr 2026

PANG HSUEN

the quality of breakfast became a little bit worse and the staff was not so friendly...

Business

10/10

Exceptional

26 Apr 2026

Hamid

Every thing

Partner

6/10

Pleasant

25 Apr 2026

Conor

This hotel is showing its age. The lifts are old, there is always a long wait for the lifts, many people frustrated at busy times. The room is fine. Hotel location is excellent. The swimming pool is nice when quiet, it's small. The pool bar is the sadest place I've ever seen, and never attended, it would be better to close it.

Business

10/10

Exceptional

22 Apr 2026

Lydia

Loved the property and staff!! They made sure I was pleased and even had a birthday set up waiting for me. I will definitely be back😍.

Self

10/10

Exceptional

21 Apr 2026

De Quan Alex

Overall, I had a very pleasant stay at the hotel. The room, facilities, and service met expectations, and I was genuinely happy with the experience.

The only minor hiccup was that a prior request I had made was overlooked initially. However, after I went to the front desk to remind them, the staff responded promptly and resolved it efficiently, which I appreciated.

Aside from this small oversight, everything else was smooth and enjoyable. I’ve always had good experiences here and would be more than happy to return again.

Partner

10/10

Exceptional

19 Apr 2026

Michael

Arrived late due to flight delays, so didn't get chance to experience the hotel fully. I can say room was nice, clean, and staff were friendly and pleasant. Id like to come back to try the other facilities

10/10

Exceptional

19 Apr 2026

Kirstin

We stayed 6nights, plenty of options at breakfast, staff were lovely and helpful, pool was lovely, close to numerous shopping and attraction and MRT close

Family_with_children

10/10

Exceptional

19 Apr 2026

Edward

Stayed here with my girlfriend while touring Singapore. Clean and spacious room + friendly staff. Highly recommend.

Partner

10/10

Exceptional

18 Apr 2026

Lars

Very good location and good service.

Partner

8/10

Excellent

15 Apr 2026

Shiyuan

Clean Room

Friends

10/10

Exceptional

12 Apr 2026

roland

Everything was ok

10/10

Exceptional

11 Apr 2026

Mohamed

Second time here and still worth it. Loved the hotel, especially the exceptional service. Exactly what we needed for a proper rest and break. Great staycation overall.

Partner

10/10

Exceptional

11 Apr 2026

Angelo

So central to everything and the hotel is super nice. Thoroughly recommend you stay here.

Family

10/10

Exceptional

08 Apr 2026

Domenico

Excellent and personalized service. Our experience was exceptional!

Partner

10/10

Exceptional

07 Apr 2026

Angelo

Great place to stay... central to everything

Family

10/10

Exceptional

06 Apr 2026

Muhammad Zain

An excellent stay from start to finish — the hotel delivers a high standard of comfort, cleanliness, and professionalism. The staff were consistently welcoming, attentive, and efficient, creating a genuinely pleasant atmosphere throughout. The rooms were well-maintained and thoughtfully presented, ensuring a comfortable and relaxing stay. Breakfast offered a good variety of quality options, catering well to different preferences. Overall, a highly reliable and enjoyable experience that I would confidently recommend.

Self

10/10

Exceptional

06 Apr 2026

Sanja

Great hotel

Partner

10/10

Exceptional

01 Apr 2026

Norman

Breakfast - not applicable.

Partner

8/10

Excellent

28 Mar 2026

Niels

The price of the breakfast was very confusing.
Original informed 38, price at breakfast counter 48 and 2 meters behind 25 at the reception counter.

Friends_and_family Family

10/10

Exceptional

25 Mar 2026

jonathan

Super clean rooms amazing and helpful staff I will definitely stay here again on my next trip!

Business

10/10

Exceptional

23 Mar 2026

Jordain

Clean room, staff were helpful and kind
Great location and would recomend to others

Family_with_children

10/10

Exceptional

21 Mar 2026

Siti Nur Aisyah

perfect for my pre-wedding honeymoon

10/10

Exceptional

21 Mar 2026

Eric

Great staff at Crystal Club! Central location and many places to eat within walking distance.

Business

6/10

Pleasant

19 Mar 2026

JOHN

No lobby, check in on higher level. Room small with little storage. Nice big tv but two English channels. Steak lunch was excellent and only $25 with soup and dessert. Room lighting on the wall far from the bed and one switch for all lights except bathroom. Share tripping hazard at bathroom.

Partner

8/10

Excellent

16 Mar 2026

Susan

Cardin, Diana, Valere at the front desk were wonderful. They helped us with our check in and got everything worked out for us as we had 2 separate bookings.

Breakfast was good. It had the items you would expect.

The pool was very nice.

Partner

8/10

Excellent

15 Mar 2026

julie

Mini frigo à changer,tapis à laver et mettre des cafetières à capsule.Par contre très bon emplacement

Friends_and_family Family

10/10

Exceptional

13 Mar 2026

Michael

Room was clean, and the amenities were easily accessible. The pool was gorgeous and was a good background for some photos.

Partner

10/10

Exceptional

10 Mar 2026

Eric

Well located. Excellent breakfast. People at Check-in were exceptional. Good value option downtown.

Self

8/10

Excellent

07 Mar 2026

Benjamin

Nice enough hotel, gym and pool weren't great and reception very slow but nice room, good location.

Self

10/10

Exceptional

05 Mar 2026

William

Good location. Nice pool. Helpful staff.

Partner

10/10

Exceptional

03 Mar 2026

edward

Staff so helpful. Receptionist on duty Monday 2nd march,
early morning, very helpful getting a room sorted for us
following a long flight.
Thank you to all staff here at Grand Park Central.

Partner

10/10

Exceptional

02 Mar 2026

Caroline

Clean room and above and beyond friendly staff. Great location and nice pool area.

Partner

10/10

Exceptional

26 Feb 2026

Pat

Room was wonderful. The staff was 7 stars…every employee went out of their way to be helpful. Mohammad and the other doormen were incredible. Best stay ever ⭐️⭐️⭐️⭐️⭐️

Friends_and_family Friends

10/10

Exceptional

26 Feb 2026

Marketa

The location of the hotel is perfect. Rooms are decent size, clean and service was also perfect. The pool could have little warmer water.

10/10

Exceptional

23 Feb 2026

Kevin

Great stay, friendly staff and excellent concierge service. Rooms were spacious, clean and comfortable. Lots of food options in the area and walkable to most city neighborhoods and parks.

Friends_and_family Family

8/10

Excellent

18 Feb 2026

Jenny

The room was clean, but not 100% ready to receive guests. Loved the location and overall hotels amenities. The breakfast choices were very good and well prepared.

suggestion is to provide more TV options for guests.

Partner

10/10

Exceptional

18 Feb 2026

Peter

Room was great 👍👍

Self

10/10

Exceptional

18 Feb 2026

Tracy

Clean, large, helpful staff

Friends_and_family Friends

8/10

Excellent

13 Feb 2026

Asser

Staff service is great

Partner

10/10

Exceptional

13 Feb 2026

Steven

Staff were excellent and hospitable

Friends_and_family Family

10/10

Exceptional

09 Feb 2026

Oliver

Great rain shower with pressure! And the room and pool were nice

Business Self

10/10

Exceptional

07 Feb 2026

Rodney James

Good place to stay. Clean and safe. Friendly staff and good location.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Michael

We needed help at check in as very tired after an all night flight. Gladys at the Crystal Club was amazing and made us very happy. She truly makes a difference.

Also amanda and Iman helped us duthroughout our s

Partner

6/10

Pleasant

02 Feb 2026

Niamh

Room was fine but was not serviced each day and we had to ask for towels , toilet paper etc .
Most staff seemed too busy to help or look after us: when we checked in , there was no welcome just admin .
Could be so much better .

Leisure Partner

10/10

Exceptional

01 Feb 2026

Mervyn

Mt husband and I had a wonderful staycation here! We were thoroughly satisfied with the food amd hospitality. Great location for tourists as well.

Partner

10/10

Exceptional

31 Jan 2026

Kwok Chun John

房間舒適整潔。所有員工們都十分客氣，友善和助人為樂的。總的來說，我住得十分滿意。

8/10

Excellent

26 Jan 2026

Gregg

Staff were excellent. From desk to housekeeper.

Partner

10/10

Exceptional

24 Jan 2026

Paul

excellent staff and great location.

Leisure Partner

8/10

Excellent

19 Jan 2026

TIMOTHY

Construction work was ongoing in the building next door from 9 am to 6 pm. it was very loud. At the time of booking, we should have been told. The location was great. The pool was clean and a safe location. The front desk did give us a very late check out that helped us out a lot. We would go back again if the construction is finished.

Leisure Partner

6/10

Pleasant

18 Jan 2026

Timothy

House keeping, concierge, waitress, for breakfast staff good. However Breakfast and dinner meal managers seemed very miserable, not uncurteous but seemed not to be happy in there work.

Leisure Family

10/10

Exceptional

14 Jan 2026

Steven

Excellent lounge included with our room rate so we hardly ate out at all.

Partner

4/10

Poor

12 Jan 2026

Donald

I recently stayed at this hotel for two nights in January 2026 and was left underwhelmed, particularly given the premium rate of approximately $500 per night.
The staff consistently appeared unfriendly and disengaged throughout our stay. No smiles were offered, and all team members seemed visibly fatigued, which contributed to a rather unwelcoming atmosphere from check-in onward.
The most significant issue, however, concerned the room's air conditioning system. While I understand and support the hotel's efforts to adopt environmentally friendly practices, the implementation of motion sensors proved highly problematic. On several occasions, including after brief 15-minute absences, we returned to a noticeably hot and uncomfortable room because the system had deactivated due to no detected movement.
This became particularly intolerable at night. Despite remaining in bed and attempting to sleep, the air conditioning repeatedly switched off because the sensors failed to register minimal motion during rest. The result was a stifling environment that severely disrupted sleep, one of the most uncomfortable nights I have experienced in a hotel. When we raised this with reception staff, the response was one of confusion rather than resolution; the staff member appeared surprised that guests would expect continuous cooling while sleeping, which seemed dismissive of a basic comfort expectation.
At this price level in Singapore, where numerous higher-rated properties offer reliable clima

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Kim

Fantastic stay over Christmas and New Year, the staff are really friendly and helpful, room was clean and comfortable, pool superb and breakfast excellent

Leisure Family_with_children

10/10

Exceptional

11 Jan 2026

Lisa

Hotel is set in a fantastic location. All staff very friendly. The buffet breakfast had a good selection of food. Evening meals fron the hotel were lovely. Swimming pool a nice size & not deep.

8/10

Excellent

11 Jan 2026

cleopatra

Nice location but staff can do better

Leisure Partner

10/10

Exceptional

11 Jan 2026

David

Lovely hotel, really too end room, nice pool and lots of professional touches. Spent 3x for similar elsewhere in the world!

Friends_and_family Family

10/10

Exceptional

09 Jan 2026

Louise Megan

The staff are amazing, very kind & so helpful. I would like to thank each staff member, with special mention to the following: Allysha? (Reception), Ismail, Iwan, Sakthi, Nazri & of course Adam (concierge) these men are so helpful & polite, they remember your room number, organise buckets of ice & help with directions etc. Lastly, the lovely lady that helps at breakfast, organising my cheese omelettes, she was a gem - I wish I knew her name. Until next time, Louise & Paul, Sydney Australia

Leisure Friends

10/10

Exceptional

08 Jan 2026

Andy L

Check in was great

Business

6/10

Pleasant

08 Jan 2026

Ryan Michael

The hotel overall was fine. The only down side and it’s a big one is the rooms don’t have a “true” bar fridge.
For a couple that loves coming back to nice cold drinks in your bar fridge without minibar prices, it was very inconvenient.

Leisure Partner

10/10

Exceptional

08 Jan 2026

KAI YUN KATE

Nil

Leisure Partner

10/10

Exceptional

08 Jan 2026

Taingon

Clean room. Staff helpful

10/10

Exceptional

07 Jan 2026

XUEJUN

Clean room, convenient location

Business_and_leisure Self

8/10

Excellent

06 Jan 2026

Kalpesh

Great, location and awesome hotel staff

Friends_and_family Family

10/10

Exceptional

05 Jan 2026

jason

Yes

Partner

6/10

Pleasant

04 Jan 2026

Naeim

The staff were not very helpful when I tried to adjust my booking dates. The staff said it was the agent’s decision, and the agent said it was up to the hotel. As a result, I ended up paying extra money.

The breakfast quality was average.

There was also some construction happening during my stay, which made the environment quite noisy.

Leisure Family

10/10

Exceptional

02 Jan 2026

Genevieve

The room was presented well. It was clean and staff were friendly amd helpful

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Elizabeth

The room was clean and comfortable. They left us a little honeymoon card and cake which was kind.

Leisure Partner

10/10

Exceptional

30 Dec 2025

CHIONG HIENG

Friendly, Professional and helpful front desk and concierge staffs. Pleasant stay with clean room, good location and services.

Friends_and_family Family

10/10

Exceptional

29 Dec 2025

Geoffrey

Was very nice

Leisure Partner

8/10

Excellent

29 Dec 2025

Steven

Overall a good stay with excellent customer service by those on reception particularly. Thank you!

There were a few points I would suggest improving on to get 5 stars from me 1. Air con was sporadic in places - particularly the gym (the area with the running machines was so hot) and the corners of our bedroom was very hot where no air con reached it. 2. The pool area needs new and more sun loungers. Was hard to find a spot to sunbathe. 3. There were no towel hooks in the room so we felt a need to ask for new towels as it was hard for them to dry (which goes against the eco friendliness points) 4. The lighting in the room was quite harsh and bright and difficult to control

Leisure Partner

10/10

Exceptional

28 Dec 2025

jamie

Exceptionally clean, well appointed room. Pool is wonderful

Leisure Partner

10/10

Exceptional

28 Dec 2025

Gautam

Brilliant stay! Great service and fantastic rooms.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Katherine

The warmth of the staff on arrival and throughout our stay was exceptional. Our family really enjoyed the breakfast buffet which had a wide ranging selection of fresh items which meant everyone had something they were delighted by.

Leisure Family

10/10

Exceptional

24 Dec 2025

Adrian

Excellent location, super quiet but central. Staff were kind and let us check in early after a long flight. This was my second time staying here and already want to go back!

Leisure Family_with_children

10/10

Exceptional

24 Dec 2025

Darren

Friendly staff, perfect central location, very clean and modern room

Leisure Partner

10/10

Exceptional

19 Dec 2025

Mark

Room was spacious and clean. Pillows were a little hard and it took a while for the hot water to come through. Staff were friendly and helpful. Hotel amenities were great and hotel is a great location. Easy access to shopping, dining and all major attractions.

Leisure Partner

10/10

Exceptional

14 Dec 2025

Hasina

The hotel is located in central part and everything was easily accessible train and hop on hop off buses around the city were very conveniently located by the hotel. Taxis were easily available from the hotel

Leisure Partner

10/10

Exceptional

14 Dec 2025

Steinar

Yes

10/10

Exceptional

13 Dec 2025

Mark

Ideal for City Hall metro, and is walking distance to Raffles Place office area

Business Self

10/10

Exceptional

07 Dec 2025

Mikko Paelo

The housekeeping staff were wonderful, always friendly and helpful. Breakfast was delicious with plenty of good options.

Leisure Family

10/10

Exceptional

07 Dec 2025

Arunkumar

Clean room, very helpful staff, very good breakfast, closer to many places in the heart of the city

Leisure

10/10

Exceptional

07 Dec 2025

Christopher

The room was exceptionally well appointed.
The staff were very helpful and I was given a fruit plater when I arrived at the room.

Self

8/10

Excellent

06 Dec 2025

John

Clean room, nice pool area

Self

8/10

Excellent

04 Dec 2025

Nathan

Stylish and comfortable hotel with lovely rooftop pool and a convenient location, walking distance to attractions, shopping, dining and the MRT

Leisure Partner

6/10

Pleasant

01 Dec 2025

Claudine

The design of the room is not good - so small and bathroom doors should have been pocket doors. The bathroom smells like sewer

4/10

Poor

30 Nov 2025

Pauline

The hotel location is central and close to everything. Hotel quite nice and luxurious looking, however, found the bellmen very aggressive. As for the room, the hotel appears to be cutting costs. They do not provide bottled water which is my preference. Instead, they added some type of water filtration system. In addition, they do not provide hand and body lotion which is standard in most hotels. Last but not least, this morning I woke up with a eash on both arms. I have sensitive skin and suspect this is from the laundering process of the bed shèets. Given the cost paid for our one night, I do not feel that we got value for our money.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Philip

Rooms,convenience to transport etc was fantastic.
Breakfast was very good and the table service was terrific.

Leisure Family

8/10

Excellent

26 Nov 2025

Thomas

Room was very nice, steam shower was an added bonus

Business

10/10

Exceptional

25 Nov 2025

Suganya

The place was quiet and worked for our family stay. Convenient to reach to different places

Leisure

6/10

Pleasant

25 Nov 2025

maria tedi

We arrived late after a long trip look

10/10

Exceptional

25 Nov 2025

Suzan

The room was very modern, spotlessly clean and came with all the necessary amenities. However there was no non slip mat for the shower and grab rails in or near the tub would allow older folks to use it!

Friends_and_family Friends

8/10

Excellent

22 Nov 2025

Julie

Clean room, very comfy, good location, great sized bathroom, but did found hotel didn't quite live up to 5 star expectations - queuing at check-in with no one there to greet or provide refreshments after flight, breakfast queue and some disorganisation. Stayed in 4 star previously in singapore a few weeks earlier and that felt more like 5, whereas this was def more like 4 at a max, in some ways a bit below so I was a bit disappointed. Stay was good but wouldn't recommend to friends or family and wouldn't stay again, so not that good.

Leisure Self

6/10

Pleasant

20 Nov 2025

Kwan Ting

I recently stayed at what was advertised as a 5-star hotel and, unfortunately, my experience did not meet those expectations. My partner and I were disappointed with both the cleanliness and the service provided.

Upon our arrival, we appreciated the welcome gesture of fresh fruit. However, our experience quickly took a turn when, during our unpacking, a staff member repeatedly knocked on our door despite us indicating we would answer shortly. This disruption was bothersome but not the main issue.

Later that evening, after a long day, we discovered hair and a brownish stain on the bed sheet when preparing for sleep. This was unacceptable. I attempted to contact Housekeeping and the Front Desk, but to no avail. Eventually, I reached out to Guest Relations, where I found the representative lacking in empathy and only offering a new bed sheet without an apology.

When a staff member finally arrived, he offered me the new sheet to change myself, as he had not been instructed to help further. I expressed my discomfort with the stain, emphasizing that any discoloration, especially brown, is completely unacceptable.

This experience on our first night significantly impacted our stay, and I hope the hotel can address these issues for future guests.

Leisure Partner

10/10

Exceptional

19 Nov 2025

Very comfortable stay.

Breakfast on the 3rd floor was amazing, lots of choice and the team in the Crystal Club were as helpful as ever.

I have stayed a few times and it’s a great location for business and or a holiday.

Rooms are very comfortable. Only downside is the pillows are extremely hard but you can call reception and order a softer pillow, that is delivered promptly.

Gym is quite small, but the pool is huge.

Overall, 10/10 :)

Business

10/10

Exceptional

18 Nov 2025

Robert

The hotel was very clean. The pool area was very nice. The staff were very friendly. Great central location.

Leisure Partner

6/10

Pleasant

17 Nov 2025

Philip

Staff were very good, attentive and courteous. This was the third hotel we stayed at in Singapore during the period. We found that our room at the Grand felt damp. The pillows felt damp and the quilt felt damp. We appreciate the weather in Singapore is humid but this was the only hotel of the three that we had that experience. We are seasoned travelers and work the air conditioning and temperature control where we can. The location is great and service was great. It was the room that was disappointing. Maybe the other rooms are fine but we were disappointed with the room.

Leisure Partner