Name: Mercure Koeln Belfortstrasse
Address: Belfortstrasse, 9, Cologne, 50668, DE

4/10

Poor

23 Jul 2026

Lee

Very disappointing experience – not what I expected from a 4-star hotel

I booked a two-night stay here and, unfortunately, it did not live up to the 4-star experience I was expecting.

The lift was not working during our stay, and the key card access to the adjacent building was faulty, which was inconvenient. The cleanliness of the room was also very disappointing. The bin still had litter in it, the coffee cup had clearly not been properly cleaned from the previous occupant, the coffee machine was dirty, and we even found an empty beer bottle under the bed.

To make matters worse, there was building work taking place next door, with loud noise starting as early as 7:30am. This was particularly frustrating as I had booked this trip to celebrate my son’s birthday, and the experience was far from what I had hoped for.

Even the checkout experience was disappointing. I handed over my key card and there was no interaction whatsoever — not even a simple “thank you”, “goodbye” or a question about how our stay had been. Given the issues we experienced during our stay, I would have expected at least some basic level of customer service or interest in our experience.

Overall, I am really disappointed. When a hotel is advertised as 4-star, I expect a certain standard of cleanliness, facilities and customer service. Unfortunately, this stay fell well short of those expectations, and I certainly did not feel that I received the 4-star experience I had paid for.

10/10

Exceptional

23 Jun 2026

Robaire

Location is amazing and the staff was so nice

Family_with_children

8/10

Excellent

28 Apr 2026

Maya

Good hotel, 20 mins away from city center, quiet neighborhood, staff were friendly. However it is overpriced..

Family

8/10

Excellent

03 Apr 2026

Mama Eva

Staff for breakfast are amazing

4/10

Poor

22 Mar 2026

Brendan Sohrab

Positives: clean and in a quiet area

Negatives: maybe this hotel would have been fine had it not been for a terrible first impression that then meant finding fault with things normally would just have been ignored. On arrival, checked in and told would be staying in the less-than-appealing-looking block the other side of the road (no reception, bar or pool or anything there). Then told am staying in a room on fourth floor and then told the lift is not working. There was no email about this in advance, or message via Expedia. This was not a problem but the fact they had not even bothered to check or update me in advance was lazy practice by Mercure management. The feeling it left me with was that they did not really care about having me as a guest and that feeling persisted the next time I interacted with a member of staff in check-out; who did not even bother to ask me how my stay was. It just gave the impression of a hotel where the culture is one of not really being that bothered at all about customer service.

So I can also say that my room smelt of drains, had to phone for the WiFi password, the bed was uncomfortable, the two pillows provided had the structural integrity of a melting block of ice and ice would have been nice as, inevitably, the air conditioner did not work.

The hotel did offer me a free drink at the bar on arrival because the lift was broken. The bar was unstaffed at that point, so meaningless.

Book elsewhere.

Self

10/10

Exceptional

10 Feb 2026

Joanne

Lovely warm pool, kind and helpful staff.nice and clean room 💓

10/10

Exceptional

23 Nov 2025

Denise

Massive thank you to the man who allowed me to check in super early after my 5:45am flight, and for storing my luggage in your staff office when I went to the spa (you really are an angel). Exceptional breakfast (croissants, breads, jams, hams, cheeses, porridge/muesli, eggs, fruit and so much more).

Lovely spacious room. The bed lights were a little strange - came on sporadically but that was a little blip.

Hotel surroundings is quiet as it's about 15 min walk from Central Cologne station but as a woman, I didn't necessarily feel comfortable walking back to the hotel at night on my own. It was thankfully okay but most likely better in the summer months when it's not dark around 6pm.

Loved the 24/7 bar/shop where you can pay as you go for items. Thank you all, but especially to the young man on the morning shift of 14 Nov and 17 Nov.

Highlight - the spa, and only 4eu!!! Day made!

Leisure Self

8/10

Excellent

20 Oct 2025

Arnold

okay

Partner

10/10

Exceptional

30 Sep 2025

Anthony

Very comfortable and only about 15-20 minutes walk from Köln city centre, so quieter

Leisure Self

10/10

Exceptional

10 Sep 2025

Paul

Football trip

Hotel was a good 15/30 minute walk from the Old Town. Swimming pool was good, but unheard. There was no housekeeping during our three days there but that was not a problem

Partner

8/10

Excellent

26 Aug 2025

Allan

Room was nice, and check in was smooth. I like that filtered water was available with refillable bottles able to be taken to rooms. Breakfast was a little disappointing with the scrambled eggs being overcooked on both days. Overall satisfactory for where i needed to go to during the trip

Leisure Self

10/10

Exceptional

13 Aug 2025

JOHN

Koln stop.

Great breakfast each morning. Our apartment was great.

Partner

6/10

Pleasant

10 Aug 2025

Julian-Christopher

Okay, bisschen staubig, teilweise in die Jahre gekommen, teilweise erneuert.

Leisure Partner

10/10

Exceptional

30 Jul 2025

Helen

Great hotel. Wonderful room with loads of space and very comfortable beds. The breakfast was amazing.

Leisure Family

10/10

Exceptional

06 Jun 2025

Peter

Nice hotel in quiet neighborhood. Convenient for us to visit our daughter who lives nearby. Good value for money.

Leisure Partner

8/10

Excellent

03 Jun 2025

Lori

It was clean and the desk staff were polite and friendly. Would be nice if there was an alternative blanket to the duvet as my husband found the duvet to be too warm.

Leisure Partner

8/10

Excellent

22 Feb 2025

Sara

Overall good experience

8/10

Excellent

09 Jan 2025

Padmanabha

Clean and good size rooms. However they close on the 23rd of Dec after 12 noon so we could not leave our luggage as we had a later train and we were not aware of this. Sumptuous breakfast spread.

Leisure Family

6/10

Pleasant

07 Jan 2025

Ros

The staff was polite.

I booked this hotel because of the spa. The spa wasn’t available. Due to renovation. Therefore the spa should have been removed from the facilities

Partner

10/10

Exceptional

21 Dec 2024

Dee

Parking was 24€ per day and breakfast was also roughly 24€ per person so even though the price for the stay was reasonable, the after costs were relative to a more expensive hotel, closer to the cathedral.

It was a nice hotel though and staff were really nice! We would stay closer to the Cathedral next time because there were more food options closer and walking back was a bit tiring after a long day out. Al

Leisure Family

10/10

Exceptional

15 Dec 2024

Marilyn

Clean, modern, great breakfast!

Great clean, modern hotel. It is a bit off the beaten path, but there's a train station a couple of blocks away that takes you to the Hauptbahnhof, so very convenient. One of the best hotel breakfasts I've had in a long time.

Friends_and_family Friends

10/10

Exceptional

30 Nov 2024

Johannah

Great breakfast options and friendly staff!

Leisure Family_with_children

10/10

Exceptional

16 Nov 2024

Amanda

Clean comfortable and contemporary hotel

A lovely clean and comfortable hotel in a quiet area but still close to the city centre. Staff very friendly and helpful. The room was very comfortable and spotlessly clean. The fridge in the room was useful.

Friends_and_family Family

10/10

Exceptional

12 Oct 2024

Yaruk

Central location
Clean and tidy rooms
Safe and clean neighbourhood
Late night walks around area safe and recommended
Limited breakfast options for vegetarian people. A lot of dairy and meat products and bacon spilling into eggs etc so we were very careful.

Leisure Family_with_children

10/10

Exceptional

03 Oct 2024

Philip

Went to Cologne for Rheinpark parkrun. Perfect location for city centre and both parkruns in Cologne. Would stay again

Leisure Friends

10/10

Exceptional

07 Sep 2024

Paul

Brilliant Stay

This hotel saved our trip to Cologne. After an awful stay elsewhere the night before, we were able to get a late booking.

Our apartment was spacious and cool - in the oppressive heat outside - clean and well equipped with its own small kitchen area and a nice bathroom.

The breakfasts were amazing and the pool was nice to use as well, if a little on the cool side.

Friends_and_family Family

10/10

Exceptional

05 Sep 2024

NICHOLAS

N/A

Leisure Family

10/10

Exceptional

01 Sep 2024

Adrian

Beautiful room and location!

Spacious apartment for our family of 4. One bed with a pull-out couch bed that was already made upon our arrival. Extremely clean and quiet. Walking distance to everything. Loved it!

Friends_and_family Family

10/10

Exceptional

18 Aug 2024

Karen

City break

Great stay. Hotel was walking distance from city but away from hustle and bustle.

Partner

10/10

Exceptional

15 Aug 2024

Golan Security

Nice place near the old town

Leisure Friends

8/10

Excellent

02 Aug 2024

Ryan

Nice location

6/10

Pleasant

01 Aug 2024

Shene

Two different buildings (across the street from each other). Room smelled like manure for some reason. Bathroom small. Small gym. Nice employees.

Business Self

10/10

Exceptional

30 Jul 2024

Alastair Kennedy

Greta location, facilities and staff. Family friendly. We had a great time!

Leisure Family_with_children

8/10

Excellent

22 Jul 2024

Paul

Location was fine for me (10 mins walk to U-Bahn Ebertsstrasse, where there is a street of places to eat, and a supermarket, 15-20 mins walk to Hbf/Dom. You can also walk to Zoo/Flora along the river.
Room was nice, one or two things went wrong (shower sealant, TV not working) which Reception got fixed. Most staff were very friendly and helpful, however, when I needed to get internet access (after my phone broke) to confirm my return flight (it was the day after the computer fallout, so I needed to do this urgently), they wouldn't help. Luckily the very helpful Koeln Tourist Office directed me to an Internet Cafe nearby.
Overall a good stay.

Leisure Self

8/10

Excellent

29 Jun 2024

kim

A fair walk through a busy pub section, but noticed on the morning we could use the underground and avoid the area

Leisure Friends

10/10

Exceptional

13 May 2024

Foster

Everything was walking distance! If not there are two different trains near the hotel!

Leisure Partner

8/10

Excellent

29 Apr 2024

jorge

Is a good hotel for work...

Business Self

8/10

Excellent

28 Apr 2024

James

Very clean. Excellent breakfast. Pool is not family friendly. Suites are remodeled apartments in adjacent building.

Leisure Family_with_children

6/10

Pleasant

26 Apr 2024

Yousef

Elevator not working in annex building. Had to climb the stairs with luggage to 3rd floor.
Poor WiFi connection.
Breakfast is nice.

Friends_and_family Family

2/10

Poor

09 Mar 2024

Muhammad

Garbage service and room, TV did not work, room keys would not work

Leisure Family

8/10

Excellent

05 Feb 2024

Claire

Great hotel

Hotel was within walking distance to most places. Room was spacious, bed was very comfortable. Room temperature was warm but cooled down with air conditioning and opening window. Window had no child lock and opened very wide quite dangerous from the 4th floor. Shower was very nice, hot water and complimentary toiletries. TV mainly all German channels. WiFi quite intermittent Only a coffee machine in room but was provided a kettle as my fiancé only drinks tea. Lift out of order but was offered a lower ground floor room which was nice of them. I managed to make it up the stairs finally!! Staff very attentive and the food was very nice in the restaurant. Would stay there again.

Partner

10/10

Exceptional

19 Dec 2023

Mark

Great hotel

Xmas markets, great location and fantastic rooms, superb choices for breakfast and great staff.

Friends_and_family Family

10/10

Exceptional

05 Dec 2023

Kraythen

The hotel was really well located for what we needed, it was clean and the staff were really helpful. The breakfast was also really nice.

Friends_and_family Family

6/10

Pleasant

28 Nov 2023

Joanne

This property is too far away from bars and restaurants, especially in the winter when long walks in the rain are not pleasant. The bar closes at 11pm and no bar or restaurant on a Sunday. The staff are friendly but never told us of a rail strike as they book us a taxi to the train station! House keeping walked into our room and started routing in the wardrobe looking for the ‘do not service our room’ sign even thought I had opened the door ten minutes earlier and exchanged towels with another member of their team and said no housekeeping today please. She could see we were still in bed but didn’t care. She wanted that sign! On a positive, the beds were the most comfortable hotel beds we ever slept in, just don’t look at the duvets under the covers.

Leisure Partner

8/10

Excellent

19 Sep 2023

Michael

Peaceful location, 15 mins walk from station

Stayed 3 nights, easy check in but rooms not ready till 3pm, cam back for my bag a lot later on. No fridge, no safe and no wifi, without these I would only rate it a 3 star. Very comfy and very clean. 15 mins to the Dom or main station.
Quite peaceful location too and I definitely recommend it.

Self

6/10

Pleasant

20 Aug 2023

Garry

Good area, quiet.
Put into an annex across the road - should be made aware of this before booking.
Air conditioning poor, took whole day to cool room down.
Male receptionist in mornings was very helpful and friendly, unfortunately same can't be said of the female receptionist we encountered in the evenings, uninterested and unfriendly.
Pool/gym needs to be better signposted and explained.
Paid €20 each for breakfast - not the best value for money but adequate.

Leisure

10/10

Exceptional

06 Aug 2023

Ola

Excellent

Excellent, staff were extremely brilliant and helpful.

Friends_and_family Family

8/10

Excellent

28 May 2023

Verified traveler

👍

Clean comfortable good price good location

Friends_and_family Family

8/10

Excellent

16 Jan 2023

Patrick

I actually liked all the staff but I was a bit upset at check out when they tried to make me pay the city tax again. I’d already paid with a different person in cash on check in but this person seems not to have recorded the fact and I had no receipt. It was very embarrassing to have a row with the other receptionist with a large queue of people behind me. I stay in many different hotels in Germany, often in Köln. This is the first time this has happened and to be honest I was made to feel like I was lying. My 9 year old son was next to me and I really don’t need to be undermined in front of him. All staff, including the receptionist I was arguing were nice but I probably won’t stay there again, it’s put me off.

Friends_and_family Family

8/10

Excellent

25 Jul 2022

Benjamin

To hot

Nice hotel. 20 min walk to centre or s couple of stops on yhe underground.

Aircon in room not good enough to cool room in hot weather. Could open windows but then get infested by bugs

Self

8/10

Excellent

27 Apr 2022

Fernandez

Great value for money property. Clean, in a nice neighbourhood and close to parks, dining options and walkable (20 mins) to the city center.

The family room was spacious enough for 2 adults and small kids. Parking available in the hotel for EUR20 per night our there is usually parking on the street for EUR 5 per day. The pool is big enough but could be a bit warmer and lesser chlorine.

Overall a very pleasant stay and recommended.

Leisure Family_with_children

8/10

Excellent

30 Jan 2022

Daniel

Business Cologne

Very good location and great staff very helpful

Self

8/10

Excellent

30 Jan 2022

Daniel

Trip Cologne

Very good location close to the center and commodities

Self

10/10

Exceptional

24 Oct 2021

Verified traveler

Very clean room, great breakfast buffet.

Friends_and_family Family

8/10

Excellent

04 Oct 2021

chris

Generally good.

Well placed to get to the city. Restrictions on bar and restaurant due to covid which spoils the stay and makes making the most of the bar problematic. They dont do double beds, 2 singles pushed together with single duvets which for us isnt what we like at all.
Parking is not free and is expensive at 20 euro a night. If you can park out on the streets nearby, the area seemed secure and safe. Other than that nice clean and quiet hotel which is hard to criticise just let down for us with relatively simple things.
The staff were very helpful and even printed out our covid paperwork etc for.
Masks and proof of double vaccination or negative test is a must on arrival and around the city even to access some shops etc.

Partner

6/10

Pleasant

28 Sep 2021

Maxine

We had to call twice to request and iron, and it still didn't come in time to use it before our meeting. Had to go with a wrinkled shirt.

And not an eco-friendly thing in sight. They did have a shampoo dispenser in the shower, but also had little individual products - what a waste of plastic packaging. And everything else was disposable and single use. Not recommended from that point of view.

Business Partner

4/10

Poor

06 Feb 2020

Philip

Let my mobile phone in my room,tracked it after check out,3 hours later it left the hotel!!,they had tried to find it but apparently couldn’t
Breakfast cold

Business

10/10

Exceptional

08 Dec 2019

Liam

Great stay

Very good. Great hotel, great decor, great beds, great service. Close to center.

Partner

8/10

Excellent

20 Nov 2019

Mary

Nice stay

Had a really nice stay.

Partner

8/10

Excellent

08 Nov 2019

Martin

Good stay!

Decent hotel, good location. Friendly staff!

Business

8/10

Excellent

01 Dec 2018

Michelle

The only problem we had was there wasn't much parking. And we had to park in a nearby garage and pay 20€

Partner

10/10

Exceptional

30 Nov 2018

Verified traveler

Great hotel

It's a great location and service is pretty good.

10/10

Exceptional

04 Oct 2018

Deepak

Great stay at Mercure Belfortstrasse in Cologne

Great stay at Mercure Belfortsfrasse. Comfortable rooms, excellent service, nice breakfast and above all, great location near Eberplatz. I would recommend this for my next stay.

8/10

Excellent

05 Aug 2018

Lalita

We only stayed one night but the staff was very nice. We called for extra towels for our room and they we at our room with fresh towels within a couple of minutes. No long wait like most hotels.

8/10

Excellent

04 Aug 2018

Verified traveler

A good location

Short and nice

8/10

Excellent

20 May 2018

JON

Twilight Zone with no room service

This hotel is rated as a four star. To keep the stars I thought room service had to be offered- not here.
A late return from a concert meant all city restaurants were closed
We tried to order a pizza from room service menu to be told room service is not available and that the menu was two years out of date. We found a request form to fix tbings in the room: this was dated 2017. All very Twilight Zone
Reception staff. Offered no explanation, no service only excuses: saying only one person waon n duty the night before. (In a four-star?)
Breakfast good. Morning staff the highlight; attentive, helpful and pleasant. Maybe they should take a turn on Reception.
Room clean, bed comfortable. No English T.V. Air- con didn't work but you can open the windows.
Good shower; gel / shampoo provided.
Hotel in good location for both river and city centre.residentail area so very quite

Partner

10/10

Exceptional

24 Feb 2018

Simon

Great hotel

Great hotel with friendly staff, good location very quiet area, but only 10 minutes walk to the centre of koln or 10 minutes walk to the zoo.

6/10

Pleasant

04 Dec 2017

Paul

very average hotel

We ordered a double bed, what we got was two single beds pushed together. Bathroom is very small, over all the room was in good condition. Duvet cover had some small tears in it, could do with replacing

Partner

6/10

Pleasant

26 Nov 2017

Wardy

Location not great,

On a whole i wasn't impressed at all, first of all we were placed in the small sister hotel over road (away from the pool, when we had paid for what we though would had been the main hotel)

I requested we said in the main hotel in which we were forced to join their exclusive club in order to do so, when we finally did get into our room it had no heating or hot water, then we requested a room move in which they agreed......again no heating or hot water, apparently they were doing maintenance to we had to have freezing cold showers before going out to dinner.

When booking a double room for our anniversary trip we would expect a double room.... we received 2 single beds pushed together, 2 pillows which your head just sank through to the mattress, and 2 lightweight just quilt covers and when laying near the middle of the bed the 2 separate beds just parted.

The bar area is extremely nicely done, but is very overpriced. We didn't hold much hope for the hotel so we didn't even entertain the pool or spa facilities as we didn't want anymore disappointment.

I would travel to Cologne again most definitely as we plan a trip again next december but i will most definitely be using another hotel and I'm appreciative that i book a deal with expedia travel package rather than wasting money going direct and paying over the odds for a shoddy hotel.

I travel around europe 6-7 times a year following my football team and short breaks and this is one of the worst rooms I've had

6/10

Pleasant

23 Aug 2017

Verified traveler

Super expensive for a very small room.

8/10

Excellent

29 Jul 2017

Chris

Hit and miss staff, cheapskates on the room extras

We stayed for 4 nights.
The appearance, it's a clean, well presented hotel on the inside let down by a tired exterior and weird entrance that is hidden. The room was spacious with good quality bed and bedding but beyond that it's a bit spartan. Although they give you a coffee machine it's a pod affair and they only give you a couple of pods for your whole stay forcing you to buy more. Also it's just as well I drink decaf as there was only one normal coffee pod provided. The standard soap was provided as was the hair / body wash which was fine.

Staff, The cleaning staff were helpful and friendly when we briefly saw them however the reception staff were disinterested, they seemed more bothered about the older couple than us, possibly as we were casually dressed coming off a flight, on check out they were similarly disinterested. Still, they were not rude so that's a bonus over some hotels I've been too. The bar staff were friendly and chatty which was nice and probably the highlight of the hotel.

Facilities, there is a small pool which we looked at but did not end up using as we were out most of the time, this was included in the room price which was nice. There is also a basic gym also included.

Location, probably the weakest point if you are a tourist, there are many closer hotels too the centre, if you need to cross over the river at any point don't stay here too as it's a pain. For businesses however it might be a great bet.

Food, expensoce did not try

8/10

Excellent

26 May 2017

DASh

Reasonable alternative when you pay for your stay

Being spoiled by Sofitel worldwide (business trips), booked this one as the same loyalty scheme. Braced myself for a 4*s experience. When arrived, showed my Platinum Card and was upgraded immediately even without asking. Nice roomy suite (by German standards, that is). Two beds formed a queen bed, coffee maker, basic bathroom. Very clean, and despite the building being somewhat old (80s style), inside the room it feels new and above average for a similar class hotel in Northern Europe. Downstairs, nice swimming pool, sauna, and so on. Breakfast didn't try, as on expensive side (€19). Room Service is OK, the menu is basic, food... not a big fan of the regional dishes, so no surprises here as well. Staff are seriously good, very friendly, resolved my little issues promptly and went that extra mile. Would stay again if in the area and paying from my pocket.

8/10

Excellent

24 Apr 2017

Irene

Quiet, restful ambience

The hotel feels quiet and peaceful. The room and bathroom were pleasing and comfortable. We loved the swimmingpool and sauna. But the breakfast is too expensive, so we had breakfast at the local bakery or cafe.

10/10

Exceptional

19 Mar 2017

Mary

Superb staff. Clean and quiet room. Close to central Cologne.

10/10

Exceptional

13 Jan 2017

Jan

Excellent hotel and location

We had a fabulous stay at this hotel. It's only a short walking distance from the city centre, the cathedral and the train station so is in a good location in a nice peaceful area. Would definitely stay here again.

8/10

Excellent

27 Dec 2016

A

Nice room and easy access to airport

The hotel room was lovely and clean, we stayed in the unmanned building across the road from reception. we took the train from the airport to köln central station and then a taxi to the hotel. Staff were amazing upon arrival as it was 11pm they showed us where we could get something to eat and gave us some maps. The day before our departure we asked reception if there was somewhere we could leave our luggage due to having an evening flight home and they told us it was possible. However come the next day they told us reception was closing and therefore could not leave our luggage anymore which was a slight inconvenience as we couldn't see the last few sights we would have liked to with three suitcases, this was the only bad thing about the trip.

8/10

Excellent

24 Dec 2016

Verified traveler

Nice hotel near the city centre

The room was clean and modern and had everything you might need.

10/10

Exceptional

23 Dec 2016

Verified traveler

Stay was wonderful. Great price for the quality of the room. Extremely comfortable stay

6/10

Pleasant

01 Nov 2016

John C

King size mattress was two twins pushed together.

About the minimum I would stay at. Nice staff. I would pick a more international chain.

10/10

Exceptional

28 May 2016

Andy

Good Hotel

Not the easiest of hotels to find with SatNav and Cologne streets but check-in was quick and efficient. We were upgraded immediately to the main block rather than the seperate block on the other side of the road. Ideal for a stopover and would use the hotel again if we were staying longer. Within easy walking distance of many of the attractions and close to the river for cruises and tours.

8/10

Excellent

24 Mar 2016

Verified traveler

Nice hotel in city centre

Lovely, clean room, great breakfast and overall very nice facilities and conditions.

6/10

Pleasant

14 Mar 2016

Nickolas

Unfortunately, the lift was not working for the 3 days and I was on the 5th floor.

8/10

Excellent

16 Feb 2016

Daniel

Nice hotel, excellent pool

My wife and I stayed two nights here. The room was very comfortable. The neighborhood is nice and quiet and the hotel is only 15-20 minutes walk north of the train station. There is an excellent pool and fitness center at the hotel. The only downside is the hotel is split over two buildings so you may not be staying in the building with the pool. This made accessing the pool during the winter a little unpleasant, but its not a big deal

Partner

6/10

Pleasant

24 Jan 2016

Verified traveler

Decent Enough Hotel in good(ish) location

Checkin was laborious - room was cold and not huge but pleasant enough. The main bug bear was the 2 single beds pushed together - and to make it even worse, they had 2 single duvets - arrrgh!!!.
Surely they must know, that 2 people in a room together sharing a bed, are going to be intimately involved and will want to get under 1 duvet.

The curtain did not also close fully, leaving a gap of about 2 inches - not very much I know but as we were at the front of the hotel, the light from the hotel sign above the entrance became like a fluorescent strip light in the corner of the room. Basically it never got dark even with the curtains fully closed.

Breakfast was fantastic, really huge choice.

Swimming pool is not the most decorious but great for some serious lengths. Sadly for me there was no steam room just a small sauna - I hate saunas.

All in all for a business trip the hotel was more than adequate, but my partner flew in from London to meet me and the single beds pushed together was a constant niggle

The best thing was a local Sicillian restaurant just a (perfectly) short walk from the hotel - called Zippiri - best meal I've eaten in Cologne and truly entertaining/friendly staff.

8/10

Excellent

25 Dec 2015

Eduardo

Excellent hotel with minor flaws

I stayed at this hotel for two nights recently on the fifth floor. It's an excellent choice, pretty much in the city center. Tons of Christmas markets nearby that are within walking distance. Overall rating is four stars at best. The size of the room (single queen size bed) was impressive compared to other hotels in Europe. Even by American standards, the room was pretty big.
Cons:
1. One of the light switches near the bed fell off
2. The wifi is extremely slow. Some areas of the room were dead zones. Can't imagine paying for their advertised \"faster\" wifi.
3. The bed was advertised as a queen sized bed but in fact were two twin sized beds put together. Even the sheets were for twin sized beds. Luckily my girlfriend and I don't really take much bed space together ;)

Pros:
1. Location is excellent. It's close to everything.
2. Very spacious hotel room.
3. Although it's in the city center, the area is rather quiet.
4. The view from the room was amazing. Seriously...the wall facing the street was nearly all window.
5. The breakfast may seem a little expensive but it's well worth it.
6. Last but not least, the staff. Very friendly, courteous, helpful, and beautiful. Service with a smile.

10/10

Exceptional

09 Dec 2015

Derek

Great hotel

Great hotel about 15 mins walk from the Dom. Staff very helpfull & friendly.

Family

8/10

Excellent

06 Dec 2015

Iain

Car Parking and room seating

Staff were helpful overall with the exception of car parking. We obviously arrived at a very busy time with groups leaving and a wedding party. We were given very little help with or where to park or if we could park somewhere else and come in later: which we did. Also unclear whether or not there was a cost for it.

A general criticism which never ceases to amaze me is why one easy chair? (booked a room for 2) and one chair for sitting at table. Everybody who will bring a laptop will be able to use it on their lap!! but sittting watching the tv on a \"formal\" chair is not comfortable. Everywhere does this and everywhere gets itt wrong!!!

8/10

Excellent

18 Oct 2015

SC29745

Nice spot

Checked in & was upgraded immediately. Car parking was inexpensive, lounge, bar area. Pool & sauna was great. I would definitely recommend & stay again

8/10

Excellent

11 Oct 2015

Marie-Christine

Good Hotel near my company's headquarters

Good hotel if you're lucky to be put in the main building. There is an annex across the road but the rooms there are tiny and only small beds. Hotel offers a gym and swimming pool.
Breakfast price is outrageous at 16€. There should be a simpler breakfast priced lower.

6/10

Pleasant

19 Sep 2015

Antonio

Pros and cons.

The hotels comprises 2 buildings, with standard rooms located on an annexing building.

Had to pay extra on check in to be kept in main building (this should be correctly advertised).

Pool was nice, clean and good depth.

Gym is a \"Mini gym\" I would call it a micro gym.
Sauna facility decent with showering and lounge chairs, down side is you have to walk through the gym to get from/to sauna and pool, dripping water on gym floor, this needs looking at from the health and safety risk assessment point of view, wet \"Gym\" floor can be a serious issue.

4/10

Poor

14 Sep 2015

Sihem

Very disappointing for a 4 stars hotel

Hotel had minimum staff after 8pm. The Air Conditioning was broken in our room. We let reception know the first day and nothing was done we had to let them know again the next day and still no help. Not very helpful. The room was not cleaned after our first night. The tea cups were not changed we were left with dirty dishes. Staff not very friendly.

Partner

10/10

Exceptional

15 Aug 2015

Alex

Perfect for a city break.

Of the 6 places we stayed during our holiday, this is undoubtedly the most perfect. The welcome staff very friendly, helpful and most courteous. The room clean and spacious and relaxing with comfortable chairs and beds.
I would recommend the hotel to anyone.

Partner

8/10

Excellent

11 Aug 2015

Verified traveler

Pleasant Stay and friendly staff

i stayed two nights and overall liked it
the location was fine and the room was good.
What i didn't like is that when booking a room on Expedia wasn't enough to be in main building but on another building near by and I was forced to pay extra in order to be in main building.. The only reason i knew about the possibility is because i read the bad reviews online... I think there should be clarification of what room in what building you are booking... The other thing is that the AC in the room isn't strong enough and have to be replaced. Even maintenance told me its just old and best that it can do. Unfortunately its not enough

10/10

Exceptional

10 Aug 2015

Gareth

2 night stay for Gamescom 2015

Stayed in the main building and I understand that this is the one with refurbished rooms.

English-speaking staff were very pleasant and helpful, booking me taxis to Gamescom and local restaurants multiple times.

My 4th floor room was clean and had modern fittings and gadgets. Coffee-pod type machine, fridge with mini bar, a few snacks, flatscreen TV, nice bath/shower-room.
It was a hot few days and the air-con worked flawlessly, keeping me cool and comfortable in my sleep.

Breakfast was very very good - a wide selection of continental foods, cooked breakfast (sausage, eggs, mushrooms, bacon, etc). They even had a waffle iron.
Bar was good but you cannot drink outside too late due to the hotel being in a residential area, you can however move indoors and continue to drink.

I did not use the pool/sauna facilities so cannot comment on these.

Overall, I was very impressed with this hotel and I would stay again.

4/10

Poor

07 May 2015

Verified traveler

mouse

mouse in the restaurant, very old

8/10

Excellent

12 Apr 2015

Mark

Vacation

The hotel room is definitely good: clean, very comfortable bed, etc. However, it is overpriced specially when they only let you check in at 3:00pm. I'm Accor gold member and bought ibis business card but apparently it does not matter at all.
The neighborhood is nice but a bit far from city center, however , metro station is within 5 min walk
The main problem for me was the check in time, too late!!!

Partner

8/10

Excellent

18 Nov 2014

Verified traveler

A Good Place

A really good hotel. In a good location easy to get everywhere. Very clean with good facilties.

Family

10/10

Exceptional

26 Sep 2014

Opi

lovely place to stay

very pleasant hotel, incredibly welcoming staff, clean tidy rooms & well priced

6/10

Pleasant

01 Jun 2014

Claire

Additional building

We booked this hotel when my parents came to stay. On arrival we were told that they were not staying in the main hotel but a building down the road!
The room was clean but there were no tea or coffee making facilities which was not ideal after a day exploring the city.

6/10

Pleasant

11 May 2014

Ian

Park inn Koln

Thought I had booked into hotel actually put me up in apartment block across the street no tea or coffee facilities, room clean and comfortable customer service poor as told your staying in large brown building across the street and dismissed expect a little more at £168 per night !!