Name: Sura Hagia Sophia
Address: Alemdar Mah. Ticarethane Sk., 10, Istanbul, 34122, TR

Sura Hagia Sophia

Istanbul · Turkey

Alemdar Mah. Ticarethane Sk., 10View location

100 reviews shown

6/10

Pleasant

16 Jul 2026

Jasmira

I booked this hotel because I was expecting a relaxing spa experience. While the hotel does have a spa, when I visited it felt extremely busy and more like a public facility rather than a peaceful hotel amenity. For the price, I honestly don’t feel it offers anything better than many hotels without a spa. It feels like you are paying extra for something that you could likely find elsewhere at a much lower cost.
I did not end up using the spa because of this, and overall I found the hotel to be overpriced for what it offers. Rooms are nothing special the whole hotel is just ok. I spent over 1000$ fir 6 days, definitely not worth it. The staff was pleasant, but I did not feel they went the extra mile to make the experience special, which is something I have experienced at many smaller hotels.
One example was when I paid 600 lira to have three postcards mailed. It has now been a month and a half, and they still have not arrived. I have no way of knowing what happened, but it was very disappointing and made me question the level of service.
I would not recommend this hotel unless the price was under $100 per night. Unfortunately, I would not stay here again. Every stay is a learning experience, and this one helped me understand what I value more when choosing a hotel.

Self

10/10

Exceptional

16 Jul 2026

Great hotel if you want to be close to Blue Mosque, Hagia Sophia, Palace, Grand Bazaar, etc. Difficult to drive to by car, but once you arrive, valet will take care of your vehicle for you . A/C was great. Walking distance to everything. Would highly recommend.

Friends_and_family Family

8/10

Excellent

15 Jul 2026

Mark Jonathan

Great hotel, fantastic location. Comfy bed and very quiet room. Excellent welcome, lots of info about the local area provided.

Family

10/10

Exceptional

08 Jul 2026

David Case

Amazing location

Partner

10/10

Exceptional

02 Jul 2026

MARIA CRISTIANA

O CAFÉ DA MANHÃ CONTINUA MUITO BOM

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

JIKON

Breakfast was good. Room was very large and clean.

Business

10/10

Exceptional

14 Jun 2026

Alec

Nicely centrally located proper tilt, very clean, comfortable and the staff was friendly and helpful. They assisted us in coordinating some tours and their breakfast and dinner was good.

Family

6/10

Pleasant

08 Jun 2026

Doris

Overall, we enjoyed our stay in Istanbul and the hotel’s location was excellent. However, our experience with the tea shop located inside the hotel was extremely disappointing.

We purchased several tea products from the shop inside the hotel and later realized that the prices were extraordinarily high. The very next morning, I returned to the shop hoping to return part or all of the unused products, which were still in the same condition as when purchased. I was given a firm and immediate “no” without any effort to discuss a solution.

I then attempted to speak with the hotel manager on three separate occasions. Each time I was told the manager was unavailable. I left messages and my contact information requesting a call back, but I never received any response.

What disappointed me most was not only the amount of money spent, but the complete lack of follow-up and customer service. While I understand that the shop may have its own policies, I expected at least a conversation or acknowledgment from hotel management, especially since the shop is located within the hotel.

My advice to future guests is to carefully ask for a detailed breakdown of prices before making any purchase from the tea shop.

Turkey was a wonderful destination, and we truly enjoyed our trip, but this experience left a negative impression that could have been handled much more professionally.

Family

10/10

Exceptional

01 Jun 2026

Gavin Wasiim

The room had a spectacular view and without doubt, the best hotel in the area. Very accessible to all the sights near by. Clean bathroom and drinking water bottles and Coffee sachets added every day. Great stay.
Thank you!

Family_with_children

10/10

Exceptional

31 May 2026

Sunil

Great staff and place

Family_with_children

10/10

Exceptional

30 May 2026

saleh

Great hotel, staff and location!

Family_with_children

2/10

Poor

24 May 2026

Samson

Not worth it. The lack of staff communication and constant dropping of call when they hear an English caller on the phone was very irritating. I had to bed them not to hang off because I need something done on my room.

Self

10/10

Exceptional

23 May 2026

Perry

Front Office Manager Uger Keles and his crew Fren and Nadir were especially helpful and friendly.

Partner

6/10

Pleasant

22 May 2026

Tamara

The room was good, but the hotel is old

Friends

10/10

Exceptional

08 May 2026

SAMRAN ATTIQUE

Always Memorable experience to stay with Sura Hagia Sophia

Partner

8/10

Excellent

07 May 2026

SUN

Location for old historical sites, kindness of staffs, breakfast, providing hamam were so area.
Room was clean but small than my expectations and a little bit bad odor in bathroom.
Because of the staffs kindness, I may be back this hotel if I visit Istanbul again.

No parking place was difficulf for the self driving guests.
The road arounded hotel was heavy traffic for old city aera.

Family

10/10

Exceptional

05 May 2026

Rashmi

Clean and comfortable room.

Friends

10/10

Exceptional

03 May 2026

Nadia

We stayed in late January earlier this year and the hotel was just perfect. Located close to all the major sites, everything was in walking distance including a plethora of restaurants. The hotel itself was welcoming with complimentary treats in the room which was a pleasant surprise and overall staff were helpful. Breakfast was brilliant, offering a wide selection and staff were attentive including Rehmatullah who took his time every morning to check in with us, absolutely lovely gentleman. Can't fault our stay and am looking to book my second stay with them!

Friends

10/10

Exceptional

01 May 2026

Ahmed

Great staff, hotel location is ideal for people wanting to walk everywhere, free car parking which is very hard to find.

Partner

10/10

Exceptional

29 Apr 2026

Philip

Partner

6/10

Pleasant

18 Apr 2026

Aida

We would advise you to clean, dust, and air out the room more often.

Friends_and_family Family

10/10

Exceptional

15 Apr 2026

Syed Shoeb

Good breakfast, good hotel service and great great location (very close to Hagia Sophia mosque and Blue mosque).

Partner

10/10

Exceptional

07 Apr 2026

Ebrahim

Great location, good breakfast, helpful staff, rooms are clean but dated.

Found the bath/shower difficult to get in and out of, it needs a grab bar. 3 of the Bathroom is walls are mirrors. Found this a bit strsnge.

Corridor decor gives off death star vibes but sensor lights illuminate well once you start walking

Partner

8/10

Excellent

03 Apr 2026

Nasra

The staff at reception were lovey and accommodating, they even allowed me to borrow an umbrella about was raining one of the days. We also had an upgrade on our room which was lovely and we had the view of the Blue Mosque.

The downside I would say was the breakfast, we paid for one of the mornings and we didn’t get a good service. The food was not very warm and the staff weren’t helpful.

I would however definitely recommend this hotel due to how close it is to everything, and the reception staff weren’t helpful really lovely

Family

2/10

Poor

31 Mar 2026

sungho

Always delayed response for important requests.

10/10

Exceptional

26 Mar 2026

Ali Salman

Good

2/10

Poor

25 Mar 2026

Kaitlin

My stay was decent until I

10/10

Exceptional

22 Mar 2026

Sayed

Wi-fi, staff, clean room

Family_with_children

10/10

Exceptional

22 Mar 2026

Mohammad

Had a very memorable stay.

10/10

Exceptional

14 Mar 2026

Carmen

El hotel es excelente. La ubicación espectacular, cerca de todos los lugares importante del círculo histórico. Nos encantó! Super recomendado.

Family

2/10

Poor

01 Mar 2026

Shabana

We stayed as a family and were disappointed with several aspects of the hotel. The room was dirty, the bathroom was grimy, and the furnishings were stained. When we complained on the first night, we were told no alternative rooms were available. The staff were not particularly friendly, and the overall atmosphere felt off. Only after Expedia intervened were we moved to another room. Overall, the experience was unsatisfactory, and I would not book here again.

6/10

Pleasant

17 Feb 2026

Uma

Very busy hotel, room was a pent house room but didn't have a flat roof and that was bothering. Breakfast time was super crowded.

Partner

10/10

Exceptional

12 Feb 2026

Inderjeet

I stayed in this hotel for 4 nights from Feb 8. It was a wonderful hotel with clean amenities and very close to HAIGIA Sophia, Blue mosque, Spice Bazar Grand Bazar Cruise Pier etc. Me and my wife used to go out even in midnight and it’s completely safe.
Sultanahmet tramway is hardy 30 metres from hotel. They have an amazing Buffet Breakfast and you will be greeted with charming faces especially wants to thanks Zeco for his attention towards your breakfast requirement. At the end I wants to thanks everyone for making our vacation amazing. Shoutout to Zeco and all his breakfast team and the whole staff from front desk to house keeping.

Partner

6/10

Pleasant

06 Feb 2026

michael

Mirrow bathroom doors strange and easy to walk into... with king side bed can not put night stand on either side . Great location

Leisure Partner

2/10

Poor

03 Feb 2026

Sabrina

Room was ok cleaned, staff was attentive however we had repeatedly ask for room service then our laundry was not able to done. And the Turkish delight shop inside the hotel is a totally fraud, I thought I was buying a 1 ML oil however he charged me 11 ML and didn’t disclose the charge before tapping my card. I went the next day to speak to the manager and he went through video and had no answer why he can’t hear him say the total to me. He said he can’t refund and now I am stuck with a bill of 265.00 usd. I have been staying at this hotel for 4 years but this year was a disappointment from that Turkish store felt like I was scammed.

Leisure Friends

10/10

Exceptional

02 Feb 2026

ALINA

The staff was so amazing! I felt like home. That's why 5 stars.
The Gym is very well equipped but needs to be maintained more often, the Smith machine was rusty.
The spa was good, but sauna wasn't hot. I had to ask every time to adjust the temperature.
Room was good, but a dresser or a closet would be nice. They cleaned the room every day.
Again, very attentive staff! I enjoyed my stay despite minor issues.

Friends_and_family Family

6/10

Pleasant

29 Jan 2026

John

Room was fine. Staff were friendly and very helpful. Showed did not work. Not at all. Turning the faucet handles did nothing. Still no water. That was frustrating. But the staff did their best.

Business

10/10

Exceptional

26 Jan 2026

Ritu

Amazing service staff really good. Very helpful. Will go back

Leisure Friends

10/10

Exceptional

26 Jan 2026

Carmen

It was a pleasure to be in Sura Hagia Sofía They are most than EXELENT

Leisure Self

10/10

Exceptional

22 Jan 2026

Sameer

Fantastic location

4/10

Poor

17 Jan 2026

Irfan

We stayed in room 2007 and the guest downstairs smoked in the middle of the night with the horrid smell coming into our room. Hotel is stingy with tea bags and coffee (2 per day for two guests). They won't even lend you a glass or a bowl or spoons, apparently against hotel policy. Basically they want you to eat their breakfast for €20 or have a meal in a restaurant.

Location is good but that's just about it.

Leisure Partner

10/10

Exceptional

13 Jan 2026

burhan

Clean room. Staff very kind. Breakfast was amazing

Leisure Family_with_children

10/10

Exceptional

08 Jan 2026

RACHITEANU

Very kind stuff!

Leisure Family

10/10

Exceptional

08 Jan 2026

YASMINE

Aynura

10/10

Exceptional

05 Jan 2026

Lisbeth G

Clean room , great location

Leisure Friends

4/10

Poor

29 Dec 2025

Murat

8/10

Excellent

25 Dec 2025

Ninggang

A standard room is so small, especially the bathroom is so tiny. I am unable to pretend it is a 5 star hotel. Valet parking staff is not always on duty.

Leisure

10/10

Exceptional

24 Dec 2025

Amit

Great location, some of the rooms did not have the best views - but alright . Great staff and food

10/10

Exceptional

21 Dec 2025

Mohammed Azimul

Great

10/10

Exceptional

18 Dec 2025

Adnan

Thank you Aynura guest relation and reception Nadir and ugur

10/10

Exceptional

09 Dec 2025

Sehar Aliya

We got a free upgrade on our room staff were lovely, rooms were spacious and clean. Breakfast had so much to choose from it was my birthday whilst I was in Istanbul and they made it very very special. I didn’t get the name or everyone but Ekrem was very helpful.

Leisure Family

10/10

Exceptional

09 Dec 2025

Mehwish

Thank you Aynura from guest relation

Leisure Family

10/10

Exceptional

08 Dec 2025

Abdulhfiz

It was a wonderful experience; the room was clean and the staff were fantastic.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Mina

Room was clean

Leisure Family

10/10

Exceptional

29 Nov 2025

JAMES

What a great hotel we thoroughly enjoyed. It actually came back to stay an extra day.

10/10

Exceptional

29 Nov 2025

JAMES

What a great hotel the service was great. The rooms were great and you can literally walk within a few hundred yards and be to 50 restaurants easily. Less than a half a mile walk to almost all the attractions. We will be back.

Partner

10/10

Exceptional

27 Nov 2025

Enes

Sezgin and Yasin were very professional and attentive at breakfast. Aynura from guest relations was also very helpful during our stay. Initially booked for Sura hotel, had access at sura design hotel for breakfast also.

Leisure Family

10/10

Exceptional

22 Nov 2025

Lehla

The guest relations, reception team and housekeeping are 2nd to none. They were very welcoming, helpful and make sure that your stay is perfect. Special thanks to Hikmet and Samet who came to my rescue when I needed help and they really are a credit to the hotel. The hotel is in a great location, great facilities and and a short walk (few minutes) to Hagia Sophie, the Blue Mosque and Basilica Cistern

10/10

Exceptional

22 Nov 2025

Youguang

Aynura from guest relations dept is very friendly and professional.

10/10

Exceptional

15 Nov 2025

Aleem

Excellent service
Clean room
Excellent location

Partner

10/10

Exceptional

13 Nov 2025

Yohalis Del Carmen

Beautiful hotel, very safe and everybody is very friendly

Leisure Self

8/10

Excellent

13 Nov 2025

Joanna Lynn

There was no breakfast menu.

10/10

Exceptional

12 Nov 2025

Dana

Perfect location

Leisure Friends

8/10

Excellent

09 Nov 2025

Mathieu

Clean room and amenities.

10/10

Exceptional

08 Nov 2025

Muhammad

The staff was were courteous

10/10

Exceptional

05 Nov 2025

Djhoanna

very friendly and helpful staff

Friends_and_family Family

8/10

Excellent

03 Nov 2025

Abishai

Great Hotel to stay it if you are planning on seeing Hagia Sophia, Blue Mosque and surrounding sites. Staff was very helpful and the room was spotless upon arrival. Would highly recommend if you are having a short stay.

Due to the room size, I would not recommend staying for an extended duration but other than that it was excellent.

Leisure Partner

8/10

Excellent

02 Nov 2025

Meena

I had a wonderful stay.
I want to give a special thanks to the bellman Acuman, who went out of his way to always make is feel comfortable and helped with bag ect.

The one concerning thing is if you can do some stairs then ask the hotel of the main floor elevator is fixed. Over the week I was there, they kept saying it was getting fixed but it never got fixed. So you have to do one flight of stairs to get to lobby.

Great location and as a result many of the surrounding streets are closed during day. Hotel is a golf cart that can help pick you up from down the hill when you arrive. They don’t tell you that but the service is there.

Lots of stuff to do within walking distance such as the blue and Sophia mosque. Lots of food options (all Turkish).

Overall, great stay

6/10

Pleasant

28 Oct 2025

ashwini

It isn’t 5 star for sure

Leisure Friends

10/10

Exceptional

27 Oct 2025

Simone

The agent and staff were very helpful.

Leisure Family

8/10

Excellent

27 Oct 2025

Haiming

Lots of eateries and shops

Leisure Family

6/10

Pleasant

19 Oct 2025

Leeza

Pro: location is great. Walking distance from the train, Grand Bazzar

10/10

Exceptional

14 Oct 2025

Pia

Great location, this hotel is within walking distance from Sultanahmet Square where Hagia Sophia and the Blue Mosque are located. The Big Bus departs from this square as well, as everything seems to start from this location. The staff and premises were fantastic, and there are restaurants everywhere around the hotel. It is a great hotel to stay at, especially if it is someone's first time in this Magnificent city of Istanbul.

Leisure Partner

6/10

Pleasant

06 Oct 2025

Irram

needs updating

Leisure Partner

10/10

Exceptional

01 Oct 2025

Olga

A great place to stay. My 3rd time in Istanbul and i will definitley come back to Sura again. A beautiful courtyard makes this place rather special. Specious rooms, well equiped gym (although a proper spinning bike would have been a good addition), nice breakfast with a wide choice of food for any taste. But especially i would like to mention the service. It was impacable. Any request was dealt with promptly with politness and profesionalism and a big smile. What not to like.

Leisure Family

10/10

Exceptional

30 Sep 2025

Pia

The hotel is perfectly set within 5 minutes from Hagia Sophia, and the Blue Mosque. Plenty of restaurants around the property, as well as activities (e.g. Hop on/Hop off bus). It’s near Sultanahmet Square, about 10 minutes from the Grand Bazaar. The property itself is very cute and has a feeling of an art piece of some sort. Staff are helpful, friendly, eager to help. I would recommend this property.

Leisure Partner

6/10

Pleasant

28 Sep 2025

Nabil

My stay was going so well up until my last night when I booked a spa treatment for my mother. I trusted they would take care of my mother after her treatment getting her safely back into her room. Instead they left her on the lobby couch where I found her sleeping. The level of neglect they showed my mother after reassuring me they would get her safely into her room was disappointing. I wouldn’t recommend the Harmony Spa in this hotel. One incident ruin a great vacation.

Leisure Family

10/10

Exceptional

27 Sep 2025

nelson

Nfduh

Leisure

10/10

Exceptional

26 Sep 2025

Shamrez

Sura Hotel review

Sura hotel was amazing! The hotel was so homely & comfortable. It was so clean, modern, high quality hotel. The hotel management & staff were so friendly, lovely & helpful. They really looked after us, like we were family! The standout people at the hotel were:
Hassan the manager was terrific, he sorted out minor issues for us with a click of his finger! Mohammed nadeer & uurgh were a great management team. Mohammed Ali Abbasi at the food service & bar was absolutely amazing! He & his colleagues Yasin & Barut really served us with a 5 star service at all times. Professional polite & extemely caring people. Yusuf at the reception was so helpful at all times, always smiling and welcoming with the most lovely greetings at all
Times. He was very attentive & helpful.
I highly recommend this hotel. The management team & staff really look after you. As a bonus, the hotel is located in the best possible place, near all the main attractions & transport links. Making your stay 10/10.

Big shoutout to Hassan, Mohammed Nadeer, Urrgh, Abdul Kadar, Yasin, Barut & especially Yusuf & Mohammed Ali Abbasi who really made our stay absolutely amazing. We will definitely be visiting again thanks to the love, care & professionalism of the staff at the Sura Hotel!

Partner

10/10

Exceptional

23 Sep 2025

Syeda Saira

Very friendly amazing staff, clean room, walkable to all attractions!

Leisure Self

10/10

Exceptional

22 Sep 2025

Abid

All staff members are very good friendly 👍

8/10

Excellent

20 Sep 2025

Justine

Very well placed, comfortable and friendly. I liked having an outside pool in a mid city location.

10/10

Exceptional

18 Sep 2025

Onésimo

Very Good

10/10

Exceptional

11 Sep 2025

Hena

Really beautiful location and views from hotel, staff at hotel are really nice but some dont know english and that causes issues in communication

Leisure Family_with_children

10/10

Exceptional

09 Sep 2025

Farida

Nice and pleasant

Leisure Family

10/10

Exceptional

08 Sep 2025

Adnan

Great service, very nice behaviour of staff, it was very nice experience in sura Hagia

Leisure Partner

10/10

Exceptional

01 Sep 2025

Robin Renee

Terrific hotel! Beautiful rooms and pool! Very close many attractions and an abundance of food options availible. I found the staff to be super helpful and I will definitely return to this hotel in the future.

Leisure Self

8/10

Excellent

01 Sep 2025

Masa

Great location,5-star, fridge issue

The location was fantastic, terrace is lovely with authentic old style touch.
While most of the rooms do not offer a view, we often spend our time outdoors. The staff members are noce, and the breakfast is quite enjoyable. However, my primary concern revolves around the room's refrigerator, which, despite appearing to function, failed to cool properly. This resulted in the spoilage of my travel provisions, necessitating their disposal. Unfortunately, this matter seems to have been overlooked.

Friends_and_family Family

10/10

Exceptional

31 Aug 2025

Jahanara

Family-friendly,walking distance to Hagia Sophia and Blue Mosque,shops nearby

Leisure Family

8/10

Excellent

31 Aug 2025

Nico

Location and Spa

Leisure Partner

8/10

Excellent

31 Aug 2025

Nico

Location and Spa

Leisure Partner

10/10

Exceptional

27 Aug 2025

Zara

Staff don’t do when they say they will do over all it’s been a good experience

10/10

Exceptional

23 Aug 2025

Tina

We loved our stay at this property. Reviews had me worried but we ended up staying in 2 nights as part of a tour then 2 nights in a family garden suite. All the rooms were great, we loved the patio of the garden suite that also had 2 bedrooms, 2 bathrooms and a living room. The hotel was in a super convenient area, walkable to all major attractions. The staff went out of their way to accommodate guests and the breakfast had tonnes of options. A great hotel in Istanbul.

Leisure Family

8/10

Excellent

23 Aug 2025

LUIS

Location is great. The hotel is not maintained things in room were broken. The hotel is clean and comfortable

Leisure Family

8/10

Excellent

22 Aug 2025

Samira

The location is good but the surrounding shops are extremely pricy. The property itself is good, clean, and has a very nice outdoor seating area. The staff are friendly.

8/10

Excellent

17 Aug 2025

Irum

I really loved the location & the staff. The only thing I did not like was the comforters were dirty with stains on them. Even though housekeeping would come daily the stains were still there meaning they did not change them. 😞however our trip was fabulous & I would stay there again just pls for future plz change the bedding. Thx

Leisure Family

8/10

Excellent

16 Aug 2025

Muhammad Rubel Ahmed

10/10

Exceptional

16 Aug 2025

Muhammad Nasir fayyaz

Amazing hotel
I recommend hotel

8/10

Excellent