Name: Hotel Casa Tortuga Tulum Cenotes Park Inclusive
Address: Carretera Federal Km 239 Ejido Jacinto Pat, Tulum, MX

8/10

Excellent

01 Jun 2026

Adina

Very nice and accommodating reception staff. Rooms are comfortable and clean. Nice to be so close to the Santa with the Tours included.

8/10

Excellent

30 Mar 2026

Rosa

No. We don't have time

Family

8/10

Excellent

10 Mar 2026

Thomas

Room for improvement- we liked it but 1) coffee maker but no coffee in the room, 2) balcony sliding door didn’t lock, 3) nozzle on faucet missing and faucet loose, 4) wi-fi needed to be reset twice, 5) wooden chair needed felt pads (terrible and unnecessary noise when moving the chair), 6) bathroom area needs wall hooks. Simple fixes would make it soo much better. Otherwise it was a good deal and we LOVED the cenotes, price was included.

2/10

Poor

03 Mar 2026

Aleksandr

I'd like to write a positive review, but I'm disappointed. I'm a travel agent, and I was fooled by the pretty photos and good reviews. If my clients had stayed at this resort, I'd have had to immediately find them a new place at my own expense. The only positive is that there are cenotes on the resort grounds, and if you're staying at this hotel, you don't have to pay extra to visit and swim in them, as well as a small zip line and kayaks. Buses and cars with tourists who pay for these activities arrive at the hotel territory every day. On the negative side: We arrived at almost 11 p.m., when everything was closed, it was dark and a bit scary, and we were met by a man who didn’t speak English. But he took us to our building, where we rented two rooms. When I inspected the room in the morning, I was very disappointed. There was no microwave in either room, only one room had a coffee maker, but I was shocked by the state of the refrigerator and the sink with faucet in the kitchen, dishwasher sponge. The bathroom had the same faucet, and the towels were old and stained. It smelled like an old, musty room that hadn't been lived in for a long time and hadn't been maintained. The second issue was the pool: it's never been cleaned, and no one ever swims there. The pool is beautiful and large, but it's covered in leaves and insects, and there are a lot of trees all around. No one maintains it, and it feels like the resort has been completely abandoned. There's still som

Family_with_children

8/10

Excellent

10 Feb 2026

Desidério Fertuzinhos

La habitación muy confortante, lo único que recomendaría sería un microondas, fuera de eso, estuvo muy tranquilo. Los cenotes espectaculares, muy lindos, incluyendo a los guías que fueron muy amables.
Como recomendación diría lo de los restaurantes que cierran muy temprano, deberían dedicar uno al hotel que cierre un poco más trade.

Leisure Family

10/10

Exceptional

15 Jan 2026

Katharine

gracias.

10/10

Exceptional

15 Jan 2026

Katharine

gracias.

10/10

Exceptional

01 Jan 2026

Katie

New and spacious 2 bedroom condo. Peaceful in the jungle with a beautiful huge pool. Staff was friendly and flexible. We really enjoyed our stay! The included access to cenotes and zipline and kyacking was fantastic.

Friends_and_family Family

8/10

Excellent

18 Dec 2025

Samantha

I would recommend it for a few nights only. Food options are limited but having free access to the 4 cenotes, zip lining and other features made it amazing and a great value. Would appreciate longer hours for the cafeteria. Good prices and excellent staff.

Leisure Friends

2/10

Poor

10 Dec 2025

emma

Cenotes aren’t natural. There are no places to have dinner. Staff and personnel are unwilling to accommodate the customers. Overall very disappointed in how they handled things that were out of my control.

2/10

Poor

17 Oct 2025

Ashley

The room was not clean. When we got there we noticed the sheets and towels had stains. They didn’t replace our towels. The pool was very dirty. We could not swim in it for our entire stay (5 nights). There were lots of misquotes inside our room. It was hard to keep them out. We had trouble locking our door. We had to jingle the handle to turn the key and lock it. There was no safe to keep our personal belongings. We had a hard time reaching the front desk. Had to call our own taxi almost every day. The property had one cafe that sold breakfast, lunch and dinner but limited hours and it was not included in our stay. The cenote park was nice and the activities (cenote tour, ziplining and kayaking) were included in our stay. You do have to pay for the locker and the taco bar and atv’s. It’s about a 5 minute walk from the hotel to the park. No need for a taxi. The property itself seemed pretty safe. There were armed guards at the gate after 5 pm every night.

Leisure Partner

2/10

Poor

18 Aug 2025

Sunil

Please don’t book this hotel I have the hotel but when I go to the room back door doesn’t lock I mention to the office the says 15 minutes he fixed after 10 minutes later he says I can’t fixed I ask him refund he don’t want to do that and he told me upgrade better room extra money he charged me $75 and I go the another room . The bedroom window is not lock night time nobody on the office you can’t contact them and very scary I left the hotel and call taxi and and I left the room I wasted my money time he should refund horrible place Expedia and other booking services please remove from website to this hotel

Leisure

8/10

Excellent

10 Aug 2025

Lizbeth Cortes

Our stay at Hotel Casa Tortuga was wonderful. The staff was kind and it's a clean place.

Leisure Family

10/10

Exceptional

18 Jul 2025

Gicel

This place was 10/10 for us! My family and I were excited about this vacation and to be honest, this place exceeded our expectations. It was affordable, and all of the staff were very nice people! I'd definitely recommend going. We will definitely be back!

Family

2/10

Poor

15 Jul 2025

Kendra

Beautiful Concept but Not Ready for Guests

We really wanted to love Hotel Casa Tortuga—but our experience was disappointing. Our taxi driver had trouble finding it and had to stop to ask for directions. When we arrived, reception was closed. We had to call a number posted outside and wait while getting eaten alive by mosquitoes.

When someone finally arrived, he didn’t speak English, though he did call someone who could help over the phone, which we appreciated. He took us to our room, which was unbearably hot. We turned on the AC and went to grab dinner. We were told the restaurant around the corner served until 7, but when we arrived at 6:35, they said the kitchen was already closed.

We returned to a still hot room—hungry, sweating, and covered in mosquito bites. At that point, we decided to find another place to stay. Thankfully, the English speaker was responsive via WhatsApp and helped us get a taxi.

We didn’t even mind losing the money on the hotel and taxi—we were just relieved to leave. With better communication and guest care, this place could be a great stay. But for now, it’s not a place I’d recommend.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2025

Roberto

Amazing

Leisure Partner

10/10

Exceptional

07 Jun 2025

Phillip

The room we had was great! It was super big and very clean. The beds were very comfortable. The location is very close to Xel-Ha and just a short drive to Tulum.

Friends_and_family Family

10/10

Exceptional

30 May 2025

Julieta

Beautiful, new hotel, tucked in back of Cenotes Park, which visit is included with stay. Marvelous experience. Beautiful pool, very quiet. Near Tulum and many other cenotes and Mayan sites.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2025

Cesar

Beautiful property, great pool, and walkable to the cenotes entrance that was included in your stay. We will absolutely stay there again and very much recommend to everyone to stay there very much.

Leisure Partner

6/10

Pleasant

05 Jul 2024

Monica

Restaurant closed at 5pm, nothing else in area. The Baalman Restaurant requires reservation. Went to sleep hungry , when we were back from their atv tour the stores were closed. We didnt have a rental or transportation.

Leisure Family

10/10

Exceptional

03 Mar 2024

Kevin

The hotel room included free access to Cenotes Park and was very accessible to Xel-Ha and Tulum. Staff was very helpful. The room was large and clean. We enjoyed our stay.

10/10

Exceptional

13 Jul 2023

Ericka

Beautiful place and the rooms are amazing!

Leisure Family_with_children

10/10

Exceptional

21 Mar 2022

Silvia

I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.

Leisure Friends

8/10

Excellent

26 Feb 2022

Brad A

Read the fine print!

Hidden costs, final price was much more than advertised.

The rest of the stay was great, loved the cenote experience!

Partner

4/10

Poor

13 Jul 2021

Verified traveler

Even though I reserved and paid on Expedia they didn’t validate it and had to pay again . The worker was very disorganized. Location is nice so it was a bit disappointing.

Leisure Family

10/10

Exceptional

19 Feb 2021

Verified traveler

Absolutely amazing i spent the extra 400 peseos got a suite right in front of the pool! Had dinner on the balcony.. mosquitos had dinner as well but was still amazing. You get a free entrance to cenote tortuga we took n ice chest some beer and bought a pizza up there great day i cant describe how beautiful it waz not to crowded either . Theres a restaurant and a store onsite its a litle expensive but it to be expected we went to the oxxo or the supermarket in tulum 20 minutos to get 50cent tacos then took them back fire 🔥 fire 🔥 (means amazing) expect to spend the whole day there they have a lazy river tour ..im NOT a tour guy i like drinking beer n maken my own way but this tour is cool 😎 next time ill bring a floating ice chest..also for the teenagers it has platforms to jump off into the cenote ,nothing crazy mom the worrier ..tallest 1 is like 10 feet and they make you where a life jacket

Leisure Partner

8/10

Excellent

06 Jan 2021

Liping

tay if you like the cenote

We booked it because of its location, which turned out to be the best feature of it. The ground is nicely maintained. We participated the tour. The water in cenote is pristine with many fishes. Staying in hotel saved us 50%, about $10 person each for the tour. The tour guide is just so-so, all we got from him is “put your shoes in this basket; you have 15 min in this cenote”. The next morning we got to the cenote early and enjoyed it all by ourselves for about 1 hour. It is surreally beautiful.

The basic quadruple room has two double beds and a kitchenette. AC was fine. Wifi was on during day time but not working in the evening—I think too many people tried to use it in the evening There are dinnerware but almost no pots and certainly no cutting knife and the stove cannot be light up so do not plan cooking there. Toilet was clogged each every time (we did not out the tissue in). We used the plunge but in the morning even plunge did not work. We used the one in reception.

Friends_and_family Family

6/10

Pleasant

13 Jan 2020

Verified traveler

-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night.
—The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town.
-You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.

Leisure Partner

10/10

Exceptional

17 Mar 2026

Ruben

Tiendas cerca esta como a 15 minutos adentro del parque ay algunos restaurantes no comimos ahi

Family

8/10

Excellent

03 Feb 2026

Sophie

Emplacement magnifique, visite des cenotes! Tyroliennes, kayaks…magiques!

Leisure Partner

2/10

Poor

03 Jan 2026

Johan

The hotel does NOT have 2 restaurants and a bar/lounge. After 17.00 when the Cenote park closes there is no food or drinks available anywhere near, and the cafe next to the hotel opens at 10.00 so breakfast was not an option. The park was a 3 hour event so would recommend others to go by car/taxi/collectivo and stay at a hotel somewhere else.

Partner

8/10

Excellent

29 Dec 2025

Angel

Si

Friends_and_family Family

10/10

Exceptional

13 Dec 2025

valeria de la

Todo bien solo falta un restaurante o algo para poder desayunar en el sitio

10/10

Exceptional

27 Oct 2025

Jesús roberto

Excelente habitación

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Ana Itzel

Muy bonito

10/10

Exceptional

27 Aug 2025

Francisco

Muy buena la experience

10/10

Exceptional

25 Aug 2025

LeChat

Leí diferentes opiniones,pero en lo personal el hotel fue bueno, no es muy moderno,pero para mi fue muy comodo junto con su alberca. Pero los cenotes me encantaron,ignoro porque dicen que parece un balneario, será por la cantidad de gente que va, pero tienen mucho personal que esta cuidando los cenotes y eso me gusta. Lo que pueden hacer es llegar desde que abren y disfrutar desde temprano.

10/10

Exceptional

15 Aug 2025

dolores

Un lugar fantástico,,volvería a hospedarme ahí está a unos kilómetro de Tulum,personal amable muy buen servicio

Leisure Family

8/10

Excellent

26 Jul 2025

LUZ ELENA

El Sky no estaba pagado jejeje y la regadera no dispensaba el agua caliente constantemente solo duraba intérnalos de 2 a 3 minutos todo lo demás recorrido en cenotes 10 de 10 guías el agua etc, muy espectacular los señores y cuevas subterráneas.

10/10

Exceptional

16 Jul 2025

ROBERTO VALENCIA

EL SERVICIO Y LA SEGURIDAD DEL LUGAR, AMABLES Y ATENTOS.

Leisure Partner

10/10

Exceptional

11 Jul 2025

Karina Yadira

Excelente

Leisure Family

10/10

Exceptional

23 May 2025

José Antonio

Hermoso departamento y súper limpio sin duda volvería ahí solo como recomendación pondría parrillas para poder cocinar.
La alberca increíble me encantó.

Leisure Family

10/10

Exceptional

23 May 2025

MARICRUZ

Excepcional, maravilloso lugar, súper atentos todos. Limpieza, servicio, atención excelente!

Business Self

10/10

Exceptional

14 May 2025

Jose luis Jacinto

Excelente, ampliamente recomendable
El lugar es el indicado si buscas privacidad, sin ruidos solo naturaleza !
Los cenotes que tienen dentro del parque están hermosos y la ventaja de ser huésped es el poder visitarlos y nadar las veces que quieras sin cobro por la entrada

10/10

Exceptional

19 Jul 2024

Sheila

Excelente lugar, lleno de naturaleza y paz.

Leisure Partner

10/10

Exceptional

08 Jun 2024

Katya

Très bonne surprise

Hôtel absolument fantastique . Un accès privilège au cenote le matin pour les clients de l’hôtel .. une vraie pépite avec très bon rapport qualité prix . Personnel gentil et dispo .

Partner

8/10

Excellent

13 Mar 2024

Oury Dal

Entrée pour les cenotes inclu dans le prix. Très abordable. Le cenote club est très tranquille la semaine mais doit être très très bien le week-end car le set-up est incroyable pour faire la fête.

10/10

Exceptional

30 Dec 2023

norma

Es la mejor experiencia cuando voy a tulum regresaria siempre

Leisure Family

6/10

Pleasant

01 Nov 2023

Diana

Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama.
Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.

Leisure Family

10/10

Exceptional

05 Aug 2023

Eduardo Jorge

Magnífica opción de hospedaje en Tulum

Hotel muy cómodo, tranquilo y seguro dentro del centro turístico Cenote Tortuga. Excelentes habitaciones e instalaciones dentro de un ambiente natural a pocos kilómetros de Tulum. Nos dieron acceso gratuito al cenotre Tres Zapotes, que es espectacular. Muy recomendable.

Partner