Andreas Tulum

Mexico , Riviera Maya / Playa del Carmen
tulum, Av. Ruinas De Tamul Esquina Calle Zazilha
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50 reviews shown

10/10

Exceptional

28 Feb 2022

Marysol

The place is old but very clean and next to the Tulum Ruins, They have a restaurant/ bar and mini store.They also have bikes that you can use during your stay

Leisure

10/10

Exceptional

08 Feb 2022

john

all good. no issues. checked in after 10pm. staff was accommodating…

Leisure Self

2/10

Poor

17 Feb 2019

Tyan

Really poor hotel that does not honour booking

Worst experience. Booked two nights at a discount given online by hotels.com and after arriving at the hotel. They did not want to honour the deal and cancelled my booking. However, it was not reflected on my booking that it was cancelled.

Called booking.com and they did not offer help. Sent me back to the same hotel expecting me to pay the original high price. Lady at the counter was super unhelpful and gave no assistance. Very very poor

Partner

2/10

Poor

02 Jan 2019

Verified traveler

Probably the worst hotel I have ever stayed at. Beds uncomfortable. No holder for toilet paper. Large step up and down to get into bathroom. Unattractive room. Expedia rated it as a 3. I would rate it a .3. The toilet wouldn’t flush. It is across the street from ruins and the staff was fine. But would definitely not recommend it.

6/10

Pleasant

27 Jun 2018

Verified traveler

Andreas Tulum June 2018

We have stayed at Andrea's three times before this trip, so you know we have had good experiences in the past. This trip was a little worse than normal. We had no hot water, and almost no water pressure, for the four days we were there. We like to ride our bikes to the beach early in the morning (around 8 a.m.) but on this trip we had to turn our keys in to the desk every night between 7 and 9 p.m. so employees could ride them home from work. They often did not return to work the next morning until after 9 a.m. so no early rides to the beach. There were approximately 15 bicycles parked at the bike racks but there we no keys for most of them, or they were broke down with flat tires or something else. For the time we were there only two bikes were operating and available to use. Wi-Fi was a bit weak in the room but we have Mexico coverage on our own plan so just used our phone as a Personal Hotspot. But as always, the coffee was great, food was OK, and the location is about as good as it gets for us.

Partner

6/10

Pleasant

25 Feb 2018

Verified traveler

The location is excellent, however the rooms are basic and we didn't have hot water in room 1. It's an easy walk from the hotel to the ruins of Tulum. At night all the shops close, so to get anything you have to buy from Andrés or go into central Tulum. The hotel is close to a few cenotes which is good. Expect to be woken up around 7am as the area prepares for tours by playing music and loud noises.

Partner

10/10

Exceptional

02 Feb 2018

Verified traveler

Hotel was good.
Great location infront of the archeological area of tulum.
Had to stay an extra night and the second rooms was good as well.

8/10

Excellent

07 Dec 2017

Gage

Close to ruins!

Enjoyed my stay!

Family

6/10

Pleasant

16 May 2017

Wai Yin

Good location

Rooms are small and basic but given the location just next to the entrance of Tulum Mayan ruins which makes it a good deal

Family

8/10

Excellent

28 Mar 2017

Verified traveler

The electric went out the first night for several hours but was fixed pretty quickly. The safe in my first room didn't work, so they switched my rooms & the TV was tiny (but I didn't use it). The shower flooded the bathroom floor, after mentioning to management, they seemed to have unblocked the drain enough by the next day. The bicycles are a bit old. First ones tires went flat, second, the chain kept falling off & they required me to leave driving license in exchange ( even though they had all my card info from check in). House cleaning were great, always clean towels for me & the staff very nice ~ overall a good stay, although a little off the beaten path.

10/10

Exceptional

19 Mar 2017

David

Great coffee. Good location. Room was quiet and air conditioning almost silent. Would definitely stay again.

Partner

2/10

Poor

15 Mar 2017

Loud and depressingly dark

The room I stayed in got zero light, which is the opposite of what you want when you're visiting paradise. It smelled like mildew and sewage in the room despite visually appearing clean. They would start blasting music around 8am right outside the door. With walls so thin it sounded like there was a speaker inside the room. Half of the staff I interacted with was pleasant, and the other half extremely rude. It was so inexpensive though, 207$ for 6 nights, so I guess you get what you pay for. I spent as little time as possible in the room but after being in the sun all day it was rough not to come back and take a little nap between daytime activities and going out at night. I loved Tulum, I will absolutely be back, it was magical. However, I won't ever stay in this hotel again.

4/10

Poor

06 Feb 2017

Verified traveler

Staff were very rude & unhelpful.

Staff were rude & unhelpful. The room was clean enough however sheets didn't feel fully clean & water in the shower didn't go to hot, only luke warm.
If the staff had been friendly & helpful I would have overlooked the no hot water & medium clean sheets.
Just seemed they were only interested in money & no service.

8/10

Excellent

25 Jan 2017

Verified traveler

Good value and location for Talum.

The accommodations are basic/comfortable with not many frills, but the staff is friendly, we felt safe, and they serve a nice breakfast for a reasonable price. Access to the central Talum for dining (short cab ride), and the beaches is very good. It is right across the street from the Talum ruins entrance so it is quite convenient if are doing a ruins tour. Best to bring cash (Pesos) since they do not accept credit cards. You can not pre-pay your hotel through Expedia - only reserve. We enjoyed our one night stay.

2/10

Poor

22 Jan 2017

Verified traveler

Stay away from this hotel

The place is in need of a complete rehab. There was a bad smell in the stairwell as well as the bathroom. Also, they have a very bad customer service. It is inexpensive but not worth it.

8/10

Excellent

19 Jan 2017

Fantastic if you're not a spoiled white bi***

Very charming hotel for those comfortable with modest accommodations. We very much enjoyed our stay, especially because of the very friendly staff. Location was fantastic! Just a five minute bike ride from the Tulum ruins and 10 minutes from the incredible Tulum beach. The hotel provided us with free bicycles.

8/10

Excellent

31 Dec 2016

Verified traveler

Good location

Good location for short stay in Tulum, great value and clean rooms.

8/10

Excellent

29 Sep 2016

Michael

Convenient access to Tulum ruins.

Close to the Tulum, far from everything else. Nice restaurant with expensive food. Overall better than expected for a Mexican budget hotel.

6/10

Pleasant

30 Jul 2016

Verified traveler

good price for good location

Good location, walking distance to attractions

Partner

6/10

Pleasant

25 Feb 2016

Verified traveler

OK STAY

We were ok with the hotel and room we had for the price we paid. We were upset when we arrived and told cash and No Credit Card as we were not aware of this! We were in Tulum to see the ruins and beach and this hotel is the Closest one to the ruins so was very convenient and also to the beach area .
Hotel was good.

Partner

4/10

Poor

27 Jan 2016

Juliana

Worth not more than 40$

Horrible service and also staff pretends that they don't speak or understand English: for about 10 minutes was trying to explain that I need a cup of hot water for tea , the man kept on speaking Spanish to me and had that \"I don't unsdeesrand \" look on his face. Never got that cup of hot water. But the next day the same man understood me perfectly in seconds...
Very lazy staff.
No blow drier in bathroom

2/10

Poor

09 Nov 2015

Iain

Don't do it.

I don't like leaving bad reviews, because of the effect they can have on the livelyhood of families, but there isn't anything else to say about this hotel.

The location is super close to the Tulum Mayan ruins which are amazing. But everything else is a negative.

The hotel staff seem to have a certain fed up, jaded attitude towards hospitality, though not explicitly rude, they are far from accomodating.

On arrival we were prompted to pay cash like a lot of the other negative reviewers here, but it was made very clear on a large poster at reception that no credit card billing occurred, this was fine.

Once in our rooms, after days of hot travel I decided to shower and shave but there was no running water in our room. We asked reception and they told us to wait an hour. We did and then had only dribbles of cold water from the taps.

The air conditioner was very loud and sleeping in the dense heat without it running was a better trade off.

The food was quite strange at the hotel restaurant but I highly recommend the Mexican Restaurant directly over the road.

All in all I would go for this room unless you are paying less than $15USD a night and can weather all of the aforementioned unpleasantries.

2/10

Poor

12 Apr 2015

Verified traveler

DO NOT BOOK THIS HOTEL

I was afraid and uncomfortable. Do not stay here. #bedbugs

6/10

Pleasant

09 Mar 2015

Katka

Average hotel, good location

We stayed in this hotel for three nights. It is average hotel with quite small rooms (dark painting makes it looks even smaller than it really is), but ok for few nights. It is in good location - walking distance to ruins and beach - that is pretty good. To the centre of Tulum it is a bit longer walk (but we had a car, so no problem). It is quite hot place - in most of Yucatan peninsula we didn' t have to use a/c, here it was a must. We noticed that rooms in first floor doesn't have real useful windows. Therefore I recommend rooms in higher floors with balcony. View from balcony is not much nice, but at least it is some fresh air :-)
But be aware of prices of food and drinks in the hotel - since it is very close to ruins and next to the parking lot, everything is twice or even three times more expensive :-) Chedraui is not far, so better shop there :-)

2/10

Poor

02 Mar 2015

Verified traveler

Thumbs way down

How is this 3 stars? FILTHY. UGLY. Terrible condition. Wifi codes didn't work. They demanded cash payment even though I showed them my hotels.com confirmation showing I already paid.

2/10

Poor

28 Feb 2015

Franz

So expensive!

A really expensive experience ! More expensive than what you expect in USA for this amount. We paid 20 dollars for a breakfast and we only have 2 slices of bread...
The room was just ok like a typical motel.

6/10

Pleasant

20 Feb 2015

Terra

great spot. not the greatest hotel

great location near the ruins. Nothing spectcular about the hotel. My room smelled heavy of chemical cleaners.. almost unbearable. Had to fan out the room. Otherwise decent enough for the price.

Partner

6/10

Pleasant

12 Feb 2015

Verified traveler

The proprietor was very patient and helpful. Just a straight forward hotel that was great just for the night.

2/10

Poor

06 Jan 2015

Stafford

DO NOT STAY AT THIS HOTEL

It's simple: DO NOT STAY AT THIS HOTEL. We were initially worried by the bad reviews, but it was new years eve, and there was nothing available. When we got there, the staff bordered on aggressive, the prices for food and water were obnoxious (a bottle of water and 2 bananas cost us about $7), the location is terrible.

Partner

4/10

Poor

18 Sep 2014

Vikas

Avoid this hotel if you can !!

Although this hotel is just walking distance from Tulum Ruins, I would still recommend to avoid it as the rooms are very hot and the bed is highly uncomfortable , you wont get the good night sleep. Look for another hotel.

6/10

Pleasant

29 Aug 2014

Verified traveler

mexican peso cash only

deposit did not apply and needed to pay cash.We had to call Expedia Mexico and USA to verify that credit card was not charged .

2/10

Poor

12 Sep 2019

Verified traveler

Pésima atención de la Gerente del hotel. De servicio NO TIENEN NADA

10/10

Exceptional

22 Jun 2019

Verified traveler

Muy buena ubicacion y el diseño del lugar. Llegas facil a cualquier lado

Leisure Friends

8/10

Excellent

10 Jun 2019

Verified traveler

Cuando vine la primera ves la recepcionista me dio un precio mayor al que ofrecían en innternet, pero una perdona ajena al hotel me indicó que si hago la reservación en línea era más económico.

Business

8/10

Excellent

31 Mar 2019

Ruben

Todo bien.

Bien, realmente estuve de paso, llegue, dormí y al otro día seguí viaje.

Partner

2/10

Poor

16 Mar 2019

Stefy

Positif: très près des ruines de Tulum.
Négatif: travaux de construction et cafard dans la chambre.

Leisure Family

8/10

Excellent

14 Mar 2019

Anna

Perfekt läge

Bra läge. Några minuters promenad till Mayatempel och strand.
Trevlig och hjälpsam personal. Spanska att föredra, knagglig engelska men det funkar.
Nära busshållplats.
Kaffe ingår.
Frukost finns att köpa, snacks, dricka också.
Bättre att bo här än i Tulum stad. Att åka dit för att äta på kvällen kostar ca 20-25 pesos.

Friends

8/10

Excellent

13 Mar 2019

Anna

Bra läge

Bra hotellrum till bra pris.
Nära busstationen.
Vi ankom med buss från Playa del Carmen och hade 2 min promenad till hotellet.
Gott kaffe ingick. Sitt i skugga under tak eller inte.
Lite liv och trafik på gatan utanför men inget som störde oss.
Möjlighet att köpa smg, snacks, dryck och annat.
Daglig städning. Nya handdukar varje dag.
Trevlig promenad till stranden, på vägen dit möte med leguan och andra ödlor, fåglar.
Långsam promenad tar en kvart.
Mayatempel 10 min bort.
Trevlig personal.

Friends

4/10

Poor

29 Jan 2019

Rolex

Es verdad que está justo en la entrada de las ruinas, llegamos 1:30pm y no nos aceptaron hasta las 3pm que es el check in, así lo dice en la reservación, pero generalmente en otros lugares hasta te guardan las maletas y ahí ni el intento hicieron, cuando hice el registro, me dieron habitación de PB cuando yo había reservado y pagado en piso superior y con balcón, pudimos prescindir de eso, me quisieron volver a cobrar lo que ya había pagado vía web, no había agua caliente y el clima estaba muy frío para soportar el agua helada, la caja del wc no se llenaba pues la llave de paso estaba cerrada y rota, con la mano no se podía abrir, mucho ruido por la noche para poder descansar a gusto. Que bueno que solo reservé por una noche.

8/10

Excellent

12 Jan 2019

Hyung Su

유적지 바로 앞에 위치해 좋습니다.

Family

6/10

Pleasant

26 Nov 2018

Salvador

Muy practico para estar en las ruinas de la Riviera

10/10

Exceptional

09 Nov 2018

laura

Excelente estadia

El Hotel en general es bonito, pero la habitación esta lindisima, la cama super comoda, las almohadas de lujo, solo el detalle de la regadera que no salia bien el agua, ya que era un pequeño chorrito pero todo lo demas excelente, el personal amable y atento. lo recomiendo ampliamente, mas porque esta en la entrada a la Z.A. de Tulum

Partner

4/10

Poor

04 Nov 2018

Elvira

Tenia entendido que ya estaba pagado me aparecio un descuento de esa cantidad en mi tarjeta y en el hotel me dijeron que tenia qur volver a pagar. Yo maque antes preguntando

6/10

Pleasant

02 Oct 2018

Lorena

El hotel deja mucho que desear, aun que ofrecen el servicio de agua caliente y fría, no es verdad, el servicio de regaderas pésimo, el servicio de restaurante muy caro, es increíble los precios, pague $180.00 por tres refrescos y unas papas grandes, la comida muy cara y termine mejor esperar a comer mas tarde, si así se tiene en mente promover el turismo local, mejor que ni lo hagan.

2/10

Poor

05 Aug 2018

Rafa

Hotel sucio

Hotel sucio y con mal servicio,

6/10

Pleasant

18 Jun 2018

RODOLFO

bien ubicado

La ubicación buena para una noche nadamas porque hay muchos moscos y la habitación es muy pequeña, buen precio.

Family

8/10

Excellent

02 Apr 2018

rony de jesus

Para pasar la noche esta muy bien

Family

6/10

Pleasant

25 Mar 2018

Ana Galaxia

Las habitaciones no tienen botella de agua y aunque en el restaurante del hotel tienen refrigeradores, los dejan cerrados con candado y el que atiende no tiene la llave! No hay cerca ninguna tienda.

8/10

Excellent

16 Mar 2018

Verified traveler

Hotel agradable

Buena ubicación, perfecto para descansar una o dos noches, malísimo el servicio de restaurante.

2/10

Poor

11 Mar 2018

Eduardo

Malísimo

Personal muy grosero y prepotente. Pésimo servicio