Name: Playa Esperanza Hotel Tulum
Address: Carretera Tulum, Boca Paila Km 2.5, Tulum, MX

10/10

Exceptional

17 Jun 2026

Angela

Lovely setting!

Partner

8/10

Excellent

17 May 2026

Kelsie

The staff were very nice and charismatic. There were not a lot of people there which was nice in our opinion. Right in the beach. Beach chairs/beds and a pool right outside. We had our own little patio. There was a little thing of water next the stairs to the patio- I thought it was a bird bath- partner let me know it’s to wash the sand off your feet- simple but I really appreciated it. We always seen somebody cleaning in the distance. It’s walkable. It’s in a sort of gated part of Tulum. There’s restaurants within that space though. Parking was okay. There was a nice man in the parking lot who ushered us in (made it easier cause it was tight) and offered to help us with our bags. :)

Partner

10/10

Exceptional

15 Apr 2026

mary

The restaurant on site is excellent. They close at 6, so mostly breakfast, lunch or early dinner.

The beach bungalows are lovely and rustic. Try to get one with air conditioning. Not all have it.

You’re right on the soft sand beach with jungle behind the hotel. Walking distance to other wonderful hotels for food/drinks. The staff could not be nicer.

10/10

Exceptional

13 Apr 2026

Matt

Food and drinks and service were great. A perfect location on the beach.

Partner

10/10

Exceptional

03 Apr 2026

Sebastian

Location and great chill vibe. If you’re looking for a place with no crowds and loud music, this is your place! You can just relax on a beautiful beach or by the pool and order something from their fantastic menu. Very friendly staff and great experience! Thank you!

Family_with_children

10/10

Exceptional

02 Apr 2026

Beebe

Best place on earth!!!

Self

10/10

Exceptional

02 Apr 2026

Beebe

Beautiful!

10/10

Exceptional

02 Apr 2026

Beebe

Amazing!!

Self

10/10

Exceptional

23 Mar 2026

Vernon

Bueno playA

8/10

Excellent

23 Mar 2026

maureen

We loved the pool, the sun sets and our ocean looking cabin.
If all you want is relaxation - this is a place for you 💯.
We would have loved a TV in the room especially with kids but there was none.
Transportation from the hotel to other areas was quite expensive and also you needed to pay for passes when you get into the park even though you have a reservation.
They explained that because it’s a national park.
The restaurant closes early too.
Staff are very friendly and helpful - a shout out to Philip the receptionist and Eburm - not sure of the spelling.

Family_with_children

10/10

Exceptional

15 Mar 2026

ANA

Excellent finding! I had never been and I will definitely come back!
It’s all you want from a natural resort but very well done: good room, big bed with net, beautiful big private outdoor shower, lovely beachfront, very clean and friendly staff.

Self

4/10

Poor

28 Feb 2026

Frank

Room needed renovation on basics. Windows didn’t stay closed. They even had to work in the roof one of the days. Also the cooler situation to be eco friendly, while still using so much plastic (straws, wrapped in plastic too) Felt a bit of a scam. I checked out earlier

10/10

Exceptional

28 Feb 2026

Catherine

This place is special. Very calm and quiet and the staff are extremely attentive and very friendly. The property is beautiful and the hotel strikes the perfect balance of spotlessly clean without taking you out of the jungle. If you are looking for a quiet place to immerse in nature, this is the one.

Self

8/10

Excellent

25 Feb 2026

Milan

Our stay was okay, but the complex — and especially our cabin — was too rustic, with no TV or refrigerator. The room was also very small and definitely needs some renovation.

The location is unbeatable 5*

Partner

8/10

Excellent

23 Feb 2026

Sharon

The staff were excellent…
Went days without shoes, wonderful location however you need a vehicle if you want to explore. Lots of parking.

Partner

10/10

Exceptional

19 Feb 2026

Ferry

Great place and everyday I was able to see a sunrise. Highly recommended. Thanks Monica!

Partner

10/10

Exceptional

15 Feb 2026

Harry

Beautiful view, convenient beach access, friendly staff, and nice room.

Leisure Partner

8/10

Excellent

13 Feb 2026

Melanie

Yes the room was very clean and comfortable and the staff were very attentive and friendly. The location was intimate and the beach was great. They could invest in more bicycles for rent. They only had 6. Nevertheless, we really enjoyed our stay!

Leisure Partner

10/10

Exceptional

12 Feb 2026

al

great spot, the view is spectacular

Leisure Partner

10/10

Exceptional

11 Feb 2026

andres

I would definitely recommend this place to someone. Very clean and beautiful and location was awesome wonderful experience.

8/10

Excellent

27 Jan 2026

Jeffrey

It was glamping at its best! I felt like I was on Gilligan’s Island, or in an episode of the Flintstones!

Leisure

10/10

Exceptional

27 Jan 2026

Andrea

A friend of mine and I each got a room here. The rooms were so cool and the beach access is world class. The service is a little short of 2-3 star given that my shower water was not hot, but I sort of didn’t care until the last day when I just wanted a hot shower. The beach is gorgeous, the people working there are super sweet. There was a very nice woman who helped us get a super last min cab out of town and she was super helpful at the desk when our booked shuttle no showed. We took the bus instead which was great and only $20 to Cancun!! We knew about the bus because we may have taken it down but booked a private shuttle instead. The hotel is right next to several beach clubs and inside the park is great you can get the shuttles to the ruins which were so cool. The park offers a lot but you do have to pay to be there daily and strict guards treat it like you are doing something wrong to be there. It’s not very hospitable to have all your stuff searched to find nothing. And they are not nice or welcome you. Quite the opposite. That said-People at the resort were efficient and they work hard. I loved the little pool and the towels. The cabanas on the beach. Super amazing. Gorgeous. I liked a lot of the little beach resorts at the park tho. It’s a very beautiful and special beach area.

Leisure

10/10

Exceptional

18 Jan 2026

Anastasiia

Everything was amazing ☺️

Leisure Family

10/10

Exceptional

11 Jan 2026

Anastasiia

Everything is amazing!

Leisure Partner

10/10

Exceptional

30 Dec 2025

Samantha

Everything was good and you can hear the waves from the ocean

Leisure Partner

2/10

Poor

16 Dec 2025

Sandy

The room was not what it appears in the pic and no AC. Had to pay for the park everyday when it should be one time deal during your stay. Very inconvenient

10/10

Exceptional

12 Dec 2025

Beatriz

This experience was great !! I got more than what I bargain for , very attentive staff that are willing to serve you and guide you in the right direction .Room was clean and maintained everyday of my stay , beach front did not disappointed.

Leisure Self

4/10

Poor

12 Dec 2025

Elyashiv

The place doesn't fit the description on Expedia. We had NO WIFI at the room the whole stay, AC works only during the day, Water undrinkble. Toilet in the room has no door. No beach towels. Fits more a definition of a Glaming place, not hotel. There is additional charge for entry to the \"Reservation\" entry every day!

Leisure Partner

10/10

Exceptional

07 Dec 2025

JASON

All of it

Leisure

10/10

Exceptional

07 Dec 2025

Joanna

Lovely bungalows right on the beautiful white sand beach. I received an upgrade from a partial sea view room to a full sea view suite on arrival, which was a nice surprise!

Bungalows were clean, facilities were good, staff were helpful and friendly. All in all a relaxing few days!

Leisure Self

10/10

Exceptional

03 Dec 2025

Beebe

Everything was excellent

Leisure Self

10/10

Exceptional

01 Dec 2025

Christopher

Clean room and had an amazing view

10/10

Exceptional

24 Nov 2025

Donna

Staff was great! The accommodations were spot on!

Leisure Partner

10/10

Exceptional

21 Nov 2025

Christina

It was all great

Friends_and_family Friends

10/10

Exceptional

13 Nov 2025

Blanca

Loved it , very close to the ruins, very calm , and all the staff very nice , can't wait to go back!!!!

Leisure Self

10/10

Exceptional

12 Nov 2025

Lucie

Perfection. Paradise on Earth.

Leisure Self

10/10

Exceptional

12 Nov 2025

Lucie

Un endroit unique sur terre où vous serez reçus divinement : plage avec océan turquoise, personnel attentionné, installations rustiques design, raffinées et totalement intégrées à ce parc naturel. On y entend la mer, on y ressent le vent salé, on y est en harmonie avec les éléments. Un paradis terrestre.

Leisure Self

10/10

Exceptional

09 Nov 2025

Lucie

This is the closet you can get to paradise. Fancy subtil rustic designer cananas by the sea. No other noise than waves, ocean wind and the perfect clean turquoise clear water.The staff give an excellent vibe to this five star eco resort. A divine place to be.

10/10

Exceptional

30 Oct 2025

Tania Gabriela Equihua

Staff was extremely helpful and attentive

Leisure Partner

6/10

Pleasant

28 Oct 2025

Aqeela

Great spot right on the beach. You wake up to the waves, the location couldn’t be better.

But comfort isn’t the focus here. It’s very rustic, barely staffed, rooms feel old, our door had a gap, and mosquitos roam free. The place has charm but it’s tired.

Staff were hit or miss. We met one super nice guy and one who couldn’t care less.

Food at the restaurant wasn’t good. Plenty of better options nearby.

Come for the view, not the comfort.

10/10

Exceptional

24 Oct 2025

ulises

Excelente

Leisure Partner

10/10

Exceptional

30 Sep 2025

Dustin

Mario was the most helpful receptionist, all of the staff here had really good energy and were really positive and helpful!!!

Leisure Partner

10/10

Exceptional

25 Sep 2025

Habiel

Great view

8/10

Excellent

24 Sep 2025

Kim

Loved the rustic feel of this propety. Was kept clean and look was very refreshing . Lock on our door didn’t work and could not used water a bit earlier in the morning . Other than that …it isn’t it is Very different start and I would recommend to anyone looking for something a bit different . Don’t go if you expect all the amenities right when you want them . We did love our stay here Staff was wonderful to

Leisure Partner

10/10

Exceptional

11 Sep 2025

Mary

Wonderful place to Stay. We will definitely come back. Staffs are very nice. Beach view from the room was great.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Benjamin

This is not a typical hotel experience. First you are on the beach there are no concrete walkways around the property its all sand to stay with the natural part of being in the national park. Its very quiet and relaxed atmosphere.

Things to note:

You do have to pay a small fee to enter the national park that fee is not part of the booking fee. I think it was 120 pesos aday

The hotel is nothooked he power grid so they run off a generator. It shuts off for an hour every day. Which means the wifi also goes off.

Not all the rooms have ac. The ones that do only run from 6pm to 830ish am. They turn off and on by themselves. The rooms are all different and are separate little casitas essentially. They do not have tvs.

There is a restuarant/ bar on site but its only open from around 10am to 530pm. The good news is there is a really good restaurant/ bar called cinco one place over walking on the beach thats open till 10pm.

There are carts that will take you around the national park to the different sites. This is included in the park fee.

Short walk down the beach is a few different snorkeling places. We haggled the price and got a private boat for about $30 usd for 2 ppl.

The staff is all very nice and the rooms were clean. And of the exterior parts are worn but it's on the beach so to be expected. The pool is really for relaxing not going to be doing laps in it.

Overall nice but dont expect the typical hotel style. But for a relaxing get away its a good place.

Leisure Partner

8/10

Excellent

22 Jul 2025

Maika

Beautiful hotel, away from all the touristy craziness on the Tulum coast line even though there were many other smaller/ eco-conscious hotels nearby.

Staffs working at the property were all working so hard, I was impressed with the level of effort each of them put in to keep the property beautiful for the guests. I saw that they were actually paying close attention on the Turtle nests on the beach, taking pictures and keeping track of the nest conditions etc in early mornings before many guests wake up.

While we absolutely loved our stay at this hotel and would come back in the future, I have to note that the pictures

10/10

Exceptional

16 Jun 2025

Azzy

The staff was extremely accommodating and happy to do so, I had a wonderful time at their bar and beautiful hotel area

10/10

Exceptional

13 Jun 2025

Xiomara

Beautiful and quiet

Leisure Family

10/10

Exceptional

14 May 2025

Jorge

Excellent

8/10

Excellent

13 May 2025

Jim

Beautiful Beach, Great staff and Decent Rooms

First of all, the beach at the property is amazing. That was the main reason we chose the hotel. Additionally the staff that provided breakfasts, coffee and drinks were wonderful. The office staff too. The hotel is VERY bare minimum. The rooms are very small with a comfortable bed covered in mosquito netting. We would have liked an additional chair (there was one) or a sofa so we could relax in our room. The bathroom was minimalist to say the least. We did enjoy hot water in the shower and plenty of water pressure. The lights strained and flickered during the day, but we were out mostly, so no big deal. It would have been nice to have daily or every other day towel changes and bedding changes. Due to the humidity, the towels never dried. The worst thing we experienced was infant mice dropping onto the mosquito net the first night!!!!! That and a variety of insects in the room, including cockroaches as well as a couple of scorpions. We stayed 8 nights which was too long. I'd say this is an excellent place to relax for 3 or 4 nights. Finally, the entrance fees to the park....and hotel are crazy expensive. It would be nice if the hotel worked out a deal with the park to discount them.

Partner

10/10

Exceptional

07 May 2025

Zachary

I liked it

Leisure Partner

8/10

Excellent

23 Apr 2025

Mary C

Omg the STAFF!! I mean just NICE GOOD humans. It was so pleasant being there I almost forgot real life stuff. Here are my mistakes and how the hotel went out of their way to help me:
My flight was rerouted, so in WhatsApp, Raquel immediately took the initiative to change transportation FOR ME. Saved me so much stress and money because I was in the air to a different airport. I needed medical attention and immediately, Satu and Raquel got a Doctor to the property fast. (PS if you have to do this, plan to pay at least US$500).
Everyone felt safe and comfortable. Ivan called me by name. Friendly. Kind. Down-to-earth. My kind of place.

Things that are NOT the hotel’s fault if you can’t read. But we don’t know what we don’t know.

The place is rustic AF. AMAZING but rustic.
If it bothers you, if an ant crawls over your toe while you’re taking a poop or a chameleon maybe runs through your cabin, this is not the place for you.

Get cash and some food BEFORE going through the national protected entryway.
No ATM & Esperanza’s kitchen is closed by 5:30. Bring a good water bottle cause you’re pumping your own here. And you won’t know until you go through the national forest entryway the first time...they take all plastic (water too). You’ll be charged $40 to get in and out ONCE a day. Wear the brown bracelet!!

I brought a USB cable for my phone, but not a brick. The electricity in the cabins is very Slight so prepare at home.

Leisure

10/10

Exceptional

22 Apr 2025

Tamara

Excellent and quiet - rustic and authentic! The perfect place to a relaxing and true Mexican vibe!

The views are gorgeous!

Leisure

8/10

Excellent

20 Apr 2025

Maud

Close to beach A+

Great hotel. Close to beach

6/10

Pleasant

02 Apr 2025

Nicole

Expedia must have had the wrong image for this booking (I booked a cabin with a centered bed looking out to the ocean). Upon arrival I was offered a cabin behind the reception desk/next to the restaurant. The staff offered me a room with a sea view but it was again, very much not what I thought I was getting. I am only in town a few days and this truly broke my spirit a bit. I also didn’t realize upon booking that the hotel was in the reserve which requires a $25 usd fee to enter. This was my first time using Expedia for a booking and I don’t think I ever will again. The staff was sweet, though the one receptionist was clearly annoyed with me, but he did try and be helpful. If you’re booking also keep in mind that checkin is at 3pm & the bar/restaurant closes at 5pm.

6/10

Pleasant

25 Mar 2025

Florentino

The property is average, they shutdown the electricity twice day for a few minutes, at night some bugs get it to the room, they promise to bring sodas and ice to the room, but if you do no ask for them, they do not provide these, the hotel is located in the Jaguar park, if you go out of the area, you have to pay 3 dollar per person/day to re enter to the hotel/park, very bureaucratic process.

Leisure Partner

10/10

Exceptional

22 Feb 2025

Jose Arias

Solid

Leisure Partner

6/10

Pleasant

14 Feb 2025

Daniela

The area is lovely. The beach is wonderful. The room was a bit depressing for me and didn’t have AC. If I had a room with AC I would have stayed but unfortunately had to leave early. The staff is very nice.

Leisure Self

10/10

Exceptional

08 Feb 2025

Alexandra

Exactly the hotel we needed

My husband and I had such a unique and wonderful experience here. Yes, our room had no TV or AC, yet it was exactly what we needed - pure peace and relaxation. We booked the ground floor sea front room so we had the beach just steps away. The sound of the waves were soothing and waking up to the sunrise right in front of your room was priceless. We didn't wear shoes once while there since there are a bunch of restaurants within walking distance on the beach side - so we had no need to leave the hotel. We were even able to walk to the Tulum ruins from the beach.

Partner

8/10

Excellent

29 Jan 2025

Serena

Being charged $20 to enter the national park for an over $200 a night reservation seems silly. Property is rustic and charming if you love outdoor showers and the sort, ocean front is amazing. Staff we very helpful. Surprised that at this price point hot water was only available during certain hours.

10/10

Exceptional

05 Jan 2025

Marwa

Very glad we chose this spot, it was a beautiful location, the staff was friendly and the beach was right outside our room.

Leisure Partner

10/10

Exceptional

02 Jan 2025

Nelson

Amazing place

Leisure Self

6/10

Pleasant

02 Jan 2025

Ari

Room was very basic, with mosquito net that had gaps, and whose rigging divided the room in such a way that it was a hazard. Door didn't lock well, and windows didn't open well. Outdoor bathroom not my taste.

Leisure Partner

10/10

Exceptional

30 Dec 2024

Jenna

Very unique relaxed placed right on the beach. The restaurant attached was excellent and staff was awesome.

Leisure

10/10

Exceptional

23 Dec 2024

Alberto

Amazing experience. Will return again, hopefully soon. The staff were extremely helpful and friendly. Armen (Alberto) the front desk concierge, let me borrow his personal scooter to drop a friend off - talk about going above and beyond. The place is a paradise. Only thing is many restaurants and bars close early in this area.

Leisure Self

10/10

Exceptional

21 Dec 2024

Aleks

The location of the property was excellent. The beaches were well taken care of. The staff was very friendly.

Leisure Partner

10/10

Exceptional

15 Dec 2024

Bonnie

Great hotel right on the beach beautiful sunrise!! Kept our luggage for the day great service

Self

10/10

Exceptional

30 Nov 2024

Roland

Just returned from staying at Playa Esperanza Hotel in Tulum and felt like we stayed in paradise. It was truly beautiful and could not be happier. The first night our bungalow was probably 50 feet from the ocean. However the ceiling was a bit low for me ( I’m 6ft 2”) so switched to another equally gorgeous bungalow our remaining time there. Daniel and his staff were extremely kind and attentive. If you love nature and the sounds of waves and birds to fall asleep at night, this is the spot for you. Also the ocean was incredibly beautiful and warm to swim in. Can’t wait to return!

Leisure Partner

10/10

Exceptional

27 Nov 2024

Deany

Staff is excellent. Felt very welcome

Leisure Self

4/10

Poor

17 Nov 2024

kris

A 2-3 star hotel. As basic as it gets - but wonderful to be right on the beach!

Business_and_leisure Self

10/10

Exceptional

17 Nov 2024

Francisco

What was unique to me about the property was that it is just steps away from the beach. Staying here is a unique experience but you got to be ready to he minimalist room. Which is fine because the main attraction is the beach. Staff and services were 20/10 super friendly staff.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Chevon

Daniel and the staff at Playa esperanza was excellent, over and beyond comfortable stay. Being amongst nature and the beach is few steps away. I recommend this hotel to everyone.

Leisure Partner

10/10

Exceptional

05 Sep 2024

Nithya

Playa Esperanza have my Heart. It is a beautiful place located in the jungle and beach and it was very quiet and loved every minute staying in the nature. Host were too friendly, kind, helpful and very understanding. I highly recommend this place to get away from all your worries and enjoy your stay with nature.

Leisure Friends

4/10

Poor

15 Aug 2024

Ebony

No electricity

Due to the Hurricane, we had to change hotels for the first night. We were told they would be closed on the first day but would accommodate the remainder of our trip. When we arrived, they were still without power. No one notified of this inconvenience. They offered to let us stay, but without electricity. Which meant it would be extremely hot, an abundance of mosquitos and no open restaurants. We had to scramble to find and book another hotel at the last minute. This inconvenience was not reimbursed (taxi, additional hotel, etc.). The lady at Esperanza was very apolegetic and really wanted us to stay, but the conditions were not suitable.

Partner