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Kai Tulum Hotel
Riviera Maya / Playa del Carmen · Mexico
Avenida Boca Paila, Km.0.5View location
9.0/10Excellent197 Reviews
Cleanliness9.4/10 9.4
Service9.0/10 9.0
Comfort9.2/10 9.2
Condition9.2/10 9.2
Neighborhood9.0/10 9.0
Amenities8.6/10 8.6
See all ratingsPhotos are not available for this hotel yet.
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Kai Tulum Hotel
There are a total of 16 rooms on the premises.
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Located in Tulum (Zona Hotelera), Kai Tulum is steps from Playa Paraiso and a 2-minute drive from Tulum Mayan Ruins. This beach hotel is 2.7 mi (4.3 km) from Tulum Beach and 5.7 mi (9.2 km) from Sian Ka'an Biosphere Reserve.
Make yourself at home in one of the 11 air-conditioned rooms featuring minibars. Your bed comes with down comforters and Egyptian cotton sheets. Rooms have private furnished balconies or patios. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Spa
Entertainment
Non-smoking
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
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Property Alerts
The listed mandatory additional fee comprises the park entry fee for non-resident guests. The fee for guests who are residents of Mexico is MXN 255 per person, per day. Fees are collected at park entrance.
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You need to know
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
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Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 9:00 AM - 8:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools. Guests are not permitted to bring any PET or PETE (polyethylene terephthalate) products to the property. Examples include soft drink and water bottles, some juice and liquor bottles, and plastic packaging for food. This property is located within Jaguar Park and guests are required to pay a daily park entrance fee. The park entry fee for guests who are residents of Mexico is MXN 255 per person, per day. The listed mandatory additional fee comprises the park entry fee for non-resident guests. Fees are collected at park entrance. Guests will receive wristbands upon payment. Guests are required to wear the wristbands for the duration of their stay.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Fee for cooked-to-order breakfast: approximately MXN 10 to 30 for adults, and MXN 10 to 30 for children
- Airport shuttle fee: MXN 2900 per vehicle (one-way, maximum occupancy 4)
- Rollaway bed fee: MXN 425.0 per night
- Facilities fee: MXN 3.5 per accommodation, per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
Portuguese
English
Italian
French
Spanish
Nearby attractions
Jaguar Park
0.1 km / 0.1 mi
Playa Paraiso
0.1 km / 0.1 mi
Las Palmas Public Beach
0.6 km / 0.4 mi
Tulum Mayan Ruins
1.4 km / 0.9 mi
Playa Ruinas
1.5 km / 0.9 mi
Temple of the Frescoes
1.6 km / 1 mi
Temple of the Descending God
1.7 km / 1.1 mi
Casa del Cenote
1.8 km / 1.1 mi
Tulum Tower
2.1 km / 1.3 mi
Jaguar Viewpoint Tulum
2.2 km / 1.4 mi
Tulum National Park
2.2 km / 1.4 mi
Acceso al Parque Jaguar
2.3 km / 1.4 mi
Área de Protección de Flora y Fauna Jaguar
3.1 km / 1.9 mi
Regional Museum of the Eastern Coast
3.3 km / 2.1 mi
SFER IK
3.9 km / 2.4 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 16
- Double rooms: 3
- Suites: 5
- Bungalows: 8
- hotel
- American Express
- MasterCard
- Visa
- Check-in hour
- Check-out hour
- Sustainable building
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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SINGLE DELUXE GARDEN VIEWSINGLE • DELUXE GARDEN VIEW • 1 BedroomSGL.DX-GV
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- DELUXE GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityKai Tulum Hotel
SINGLE DELUXE GARDEN VIEW
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–1 • Adults: max. 1 • Children: max. 0
- Bedrooms
- 1
- Room type
- SINGLE
- View / characteristic
- DELUXE GARDEN VIEW
Adult and child limits apply within the room's total guest limit.
Room code: SGL.DX-GV
No detailed facility list available for this room.
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Kai Tulum Hotel
75
reviews shown
Keith
Absolutely serene, peaceful little cabin…
Such a wonderful experience.
Such a wonderful experience.
Manuel
Muy buen hotel, excelente ubicación
Jamine
Rude morning waiter at breakfast. He said there was no menu and told us there was omelettes only and no price. When we were shocked to find out the total, he demanded a 15-20 percent tip. The rooms were nice but not as expected. We booked a partial ocean view and had no view at all of the ocean
Chirag
No 24 hour shuttle as advertised. Instead get charged double the going rate for airport transfers. No front of staff available after 5pm which is extremely unhelpful and only person on site after this time cannot understand English nor speak it.
Mary
Loved the room, staff was friendly and beach was gorgeous
Shariane
I had a solo beach birthday trip at Kai and it was such a wonderful experience. The beach bungalow is beautiful and I booked the beach front option which was amazing. The service was great and I really enjoyed my meals at the nearby beach restaurant. Highly recommended!
Sheila
Beautiful rooms, beautiful property with kind staff, especially Dennis. Gorgeous, but the hotel’s amenities i found were significantly pricier than surrounding hotels, for example a bike rentak here would by $850 mxd conpared to next door where it was $350, their restaurant was gorgeous and loved the food quality, but again significantly higher prices than neighboring spots. I loved my stay here, and loved the convenience- please beware before booking there’s a $450 mxd one time fee to enter the national park and then a daily $120 something fee, which is pretty annoying but part of thr deal for this whole area.
Samuel
I love how this location is very private. It has its private entrance to the jaguar park area. You also have access to golf carts that take you around the area where you can visit the light house, the Mayan ruins and other beaches like Santa Fe. We had the ocean front villa #1. Right in front the beach and near their restaurant Bokoba. Staff was extremely friendly. The waiter Jose went above and beyond for us. He brought us breakfast to our patio a few times. Was very attentive to our needs whether we were in our room. The pool or the beach.
Sonata
Very nice, clean boutique hotel. It felt very quiet—almost like we were the only guests staying there, which made for a peaceful, if somewhat slow, atmosphere. The staff was friendly and easily accessible throughout our stay.
A couple of small surprises: they didn’t have a regular cappuccino or Corona beer available. That said, the food was excellent—definitely a step above the neighboring hotels. Overall, a pleasant stay with great service and quality dining. Would recommend it for my family and friends.
A couple of small surprises: they didn’t have a regular cappuccino or Corona beer available. That said, the food was excellent—definitely a step above the neighboring hotels. Overall, a pleasant stay with great service and quality dining. Would recommend it for my family and friends.
Olga
Loved it
Karen
I Loved the cottages! They were very comfortable! We had everything we needed, and the extra items for the beach were appreciated (after-Sun lotion and bug spray)!
We rented an electric bike to take to a Cenote, and back to Tulum for shopping and lunch … that was so much fun! The only thing was the beach restaurant was very expensive … BUT … the food was great! It truly was a good stay.
We rented an electric bike to take to a Cenote, and back to Tulum for shopping and lunch … that was so much fun! The only thing was the beach restaurant was very expensive … BUT … the food was great! It truly was a good stay.
John
We love Kai Tulum. The staff is always amazing and super friendly. The suites are so perfect- it’s like your own little oceanside cottage. Location inside the National Park is ideal for safety. Only negative this trip was the amount of seaweed but that is outside the control of any hotel. We can’t wait to return in the future.
Jerzy
Amazing Property:-) Felt much better than actually being at home. Also very clean and peaceful ☺️. No words to describe. This is not my first time there and will always look 👀 forward to returning there Jurek
GUSTAVO
Dusty allergy
We have a nice stay at Kai Hotel. Good place to stay, but we have lots o Dust allergy. After frist night we woke-up and I don’t know why we have many allergy. Another night and same lots of allergy. We decided to look where is coming this allergy and BIG Surprise on top of closest lotsssss of Dust. OMG we don’t know when it was the last time that place was clean. Very bad the hotel is nice but now we taking pilules for allergy. Look the photos that we made.
Luke
Simply amazing!!!
Nichol
Two things stand out: 1, Romana, the yoga instructor and sound healer, is amazing. I took Yin/Tibetan sound bowls, slow flow, and abs/glutes and each session was amazing. She gives you all of herself, and her physical and spiritual approach is amazing. You do not come across people with her special energetic qualities often. On top of this, the yoga and massage hut is intimate, beautiful and magic. The other thing I loved was the rooms - comfy beds, great little decks, indoor and outdoor showers. I loved the feeling of the rooms. The food is very good too though the music can be a bit counter to the peaceful vibe. - it is nice that this resort and Ikal are right next to each other, to compliment each other.
Eduardo
Staff was great, but I wish we got more information about Tulum of what to do and where to go. Other than that everything was great
David
The government started a new program to limit plastic- cans etc.. so on the road to the hotel everyone was stopped by the military and car screened. Massive backups- also we had water bottles and beer for our trip removed from our car.
Brian
What a gem! The location is great and if you like the eco-friendly bohemian vibe, you'll love this place. Plus the property is literally on yhe beach. Can't beat this deal.
Would definitely stay again!
Would definitely stay again!
Claire
Beautiful location and accommodation but the breakfast service let it down.
Stacy K
Staying within the national park was neat, but you could not bring even a water bottle to the resort. Federal police check your car and trunk every time you travel from town to the resort. The property is beautiful and well kept but the tourist boats are everywhere on the beach in front of the hotel.
John
Great peaceful spot in Tulum
We loved Kai. It was a perfect option for my husband and I. I loved the privacy of the individual rooms. And it was a great spot right by the beach. It felt safe, comfortable, beautiful and peaceful/quiet. We ate in the restaurant one night of our stay and the food was good. We would definitely return to stay there again if we are back in Tulum.
Gursharan
Beautiful and amazing!
Anne
Overall we had a great stay except paying everyday per head at the entrance of the resort even your a guest. The boats coming in and out scared me getting hit while swimming on the beach and the smell of the gas also bothers me
GIORGIO
The team was very helpful.
Hector
El hotel está muy bonito y limpio. Muy cerca de las Ruinas de tulum. Los precios de la comida y bebidas está un poco elevados comparados con otros destinos turísticos pero igual que todo Tulúm.
El único pero en mi opinión es la playa. Tenía algo de sargazo y unas lanchas estacionadas en la playa que dañaban la hermosa vista al mar que tiene el hotel.
Se los recomiendo. Volvería a hospedarme ahí.
Lo que más disfrutamos fue andar en bicicleta en toda la zona arqueológica.
Nota: El hotel está en retirado de la zona hotelera donde están los restaurantes y beach clubs famosos.
Esperen gastar $600 pesos de ida a los restaurantes y $700/$800 para regresar a tu hotel.
El único pero en mi opinión es la playa. Tenía algo de sargazo y unas lanchas estacionadas en la playa que dañaban la hermosa vista al mar que tiene el hotel.
Se los recomiendo. Volvería a hospedarme ahí.
Lo que más disfrutamos fue andar en bicicleta en toda la zona arqueológica.
Nota: El hotel está en retirado de la zona hotelera donde están los restaurantes y beach clubs famosos.
Esperen gastar $600 pesos de ida a los restaurantes y $700/$800 para regresar a tu hotel.
Afia
The property is right on the beach and in close proximity to a handful of other hotels. My room was extremely clean and housekeeping came everyday. The restaurant had a very good, but small menu. All staff were kind and helpful. The property itself was the perfect calm, quiet getaway.
YURIDIA
Nice and clean looking place to stay.
Zebang
The room is good
Roy
The location is beautiful!!! The room is also great, perfect get away for a relaxing time. The food and drink were all delicious. The staff was king and helpful, and attentive. The ruins are a short walk, and you are surrounded by nature, no stores no cars, just NATURE!
Michael
I loved the way the lobby smelled, everything was really nice and enjoyed our stay.
Katie
The staff was friendly and welcoming! They made the stay enjoyable! Every morning Rigo or Andres took care of us at breakfast and made us smile and provided excellent service! We always saw people cleaning and our rooms were ammaculate and cleaned every day. We loved our resort and definitely want to return! (Also the drinks were amazing - get the hibiscus drink on the beach!)
PAOLA
The concept of the Bungalows was very unique, and love how close we were to the main attractions in Tulum and the ocean. The staff was very professional, friendly and accommodating. I would highly recommend it to my friends and stay there again!
Ashley
Coolest location ever. I will probably stay here from now on when visiting tulum. It was perfect
Van
Nice and relaxing getaway! Room and the area were absolutely beautiful! Would definitely recommend!
Brian
will be back
Deepinder
The resort is quiet, clean and a great place to relax. We really loved the hotel but it fell short in service and amenities.
PROS:
-Very clean
-Quiet and relaxing atmosphere
-Tasty food and drinks
-Decorated room for wifes birthday
CONS:
-At check in the front desk walked us to our suite, when we got there, someones empty drink cups were left on our patio set, to my surprise staff member just left them there, nobody collected them until the next day.
-Very poor wifi.
-First 24 hours our hot water did not work
-Front desk is supposed to be open until 11pm but good luck finding someone to help you after 9pm.
-Restaurant closes at 10:00pm but stops serving at 9:30pm even though the hotel claims they serve until 10:00pm.
-No phone or tv in the room
-Since there is no phone to call the front desk, they ask you to use whatsapp to communicate with the hotel, sometimes we did not receive a response for as long as 10 hours.
-Restaurant service slow
-Hotel offers complimentary coffee delivered to room in morning at requested time. Consistently delivered at wrong time by over 40 mins.
-One night we were heading out to dinner and discovered their maintenance person who was varnishing the fence in the parking lot had dripped varnish all over our rental vehicle. When I brought it to his attention, no apology was offered, he just handed me wet rag to clean it. I am lucky I got there while it was wet.
-Our patio daybed is covered in palm tree debris every morning, nobody cleans it.
PROS:
-Very clean
-Quiet and relaxing atmosphere
-Tasty food and drinks
-Decorated room for wifes birthday
CONS:
-At check in the front desk walked us to our suite, when we got there, someones empty drink cups were left on our patio set, to my surprise staff member just left them there, nobody collected them until the next day.
-Very poor wifi.
-First 24 hours our hot water did not work
-Front desk is supposed to be open until 11pm but good luck finding someone to help you after 9pm.
-Restaurant closes at 10:00pm but stops serving at 9:30pm even though the hotel claims they serve until 10:00pm.
-No phone or tv in the room
-Since there is no phone to call the front desk, they ask you to use whatsapp to communicate with the hotel, sometimes we did not receive a response for as long as 10 hours.
-Restaurant service slow
-Hotel offers complimentary coffee delivered to room in morning at requested time. Consistently delivered at wrong time by over 40 mins.
-One night we were heading out to dinner and discovered their maintenance person who was varnishing the fence in the parking lot had dripped varnish all over our rental vehicle. When I brought it to his attention, no apology was offered, he just handed me wet rag to clean it. I am lucky I got there while it was wet.
-Our patio daybed is covered in palm tree debris every morning, nobody cleans it.
Alberto
Top Notch place!!
Katelyn
Rent a vehicle of staying at this property
Maxime
Amazing stay!
Anna
Lovely little property with easy beach access (2 mins or less from all rooms).
Safe, clean, quiet and friendly staff (Freddy and his colleagues took care of us).
Would recommend for those wanting to unwind.
Safe, clean, quiet and friendly staff (Freddy and his colleagues took care of us).
Would recommend for those wanting to unwind.
Joseph
This property is in a national park, and you are required to pay entry fee plus subject to inspection from national guards. Very uncomfortable. Plus we didn’t get our free bottle of wine
luis javier
Ok
Omar
Clean property
Good room services
Transportation is very expensive and you have to pay for entering the park everyday
Good room services
Transportation is very expensive and you have to pay for entering the park everyday
Kelly
Kai is stunning! This is a this is a great hotel, if you would like a peaceful place to rest and reflect, swim and enjoy the Playa Paraiso. This is not the right hotel if you want to go to different bars and restaurants every night. You can take a cab into town, but it is not that close and not worth it in my opinion. We enjoyed our stay at Kai so much, especially the beautiful room. Their bungalows are as beautiful as the pictures show. The restaurant is slightly overpriced as far as food, but their two for one margaritas can’t be beat. The massage therapist at Kai is excellent, and will give you a great price if you can pay in pesos. Having pesos would have been the only improvement on my stay as I found it a little tricky at times to use a card. Kai is next-door to IKAL Hotel and IKAL’s restaurant is so good and very affordable. Our room was quiet and safe, and we felt so well cared for. They have filtered water in every room so you don’t have to worry about finding bottled water, which can be a big stress at times in Mexico.
I would come back here in instant! What a beautiful place.
I would come back here in instant! What a beautiful place.
Conrado
The Hotel is very nice and charmin, very clean and countable, also very close to the beach, it is nice place to stay
Drew
Great place
Place was amazing, Staff was great. Didn't really have hot water for showers, but it was nice enough outside that it wasn't a huge deal.
Julie
My stay here was perfection!! We had basically our own bungalow on the beach with our own patio area. The staff left coffee at our door daily and were very accommodating. Security was tight upon entering so we felt very safe. Can’t beat the price for a 10 second walk to the ocean. We’d definitely come back!
Manuel
They charged us just to enter the hotel. No lights in walk paths. The hotel even rents you the bike when they should be free. No close transportation
orlando
Kai was amazing great service and comfort and amazingly close to the Maya Ruins and turtle sanctuary tours. I highly recommend it.
Charles
What a great place! Thank you so much!
Nathan
All around excellent stay! Thanks, Andy!
My wife and I had a wonderful time at Kai Tulum! I'd like to give a big shout out to Andy at the restaurant for being so friendly, attentive, and just all around helpful. Besides excellent service in the restaurant, Andy gave us good advice for local activities. As for the rest of the stay, our room was so comfortable and so close to the shore! The hotel was beautiful whether seen from the shore, the garden, or the cabin. I loved the beach club and would return in a heartbeat! I couldn't believe it when I went swimming and looked up the shore to see the ruins. What an amazing view! The restaurant was excellent and always delicious. Abram and Jeff were also great at the restaurant.
Aishwarya Rao
The communication regarding the entrance to the property was bad. I was not informed until I messaged the hotel. Every time we needed to enter the hotel, there was security which bothered us to buy tickets. The hotel couldn't arrange anything for us when we complained.
Other than that, the stay was nice and peaceful. The restaurant at the hotel had very few options. The hotel is located far away from all local restaurants, so it was inconvenient given how the exit and entrance was. There was also some construction work happening which was noisy
Other than that, the stay was nice and peaceful. The restaurant at the hotel had very few options. The hotel is located far away from all local restaurants, so it was inconvenient given how the exit and entrance was. There was also some construction work happening which was noisy
Guillermo
Loved the single units. Was a nice change from the big chain hotels where you get just a room. This hotel felt like we had our own place on the beach. The staff was very friendly and helpful. They have Taxis right there to take you anywhere. Would strongly recommend staying here.
Eric
NICE ROOMS, GREAT VIEW
I stayed at Kai Tulum for a brief 4 day stay and overall the stay was good. The hotel is terrible with communication, i had a few questions i had before we travelled to Mexico and their whatsapp account were never replied to my questions, their hotel phone never answered any of my calls, i finally received an email on the morning of my flight which was not very convenient.
The road leading to the hotel was closed due to construction and a back winding dirt road had to be used, It was inconvenient.
The check-in was simple, the hotel provided free parking for guests. The ocean view was partially blocked by the restaurant but regardless it was a phenomenal view every morning. It actually did an accurate job of representing the room and the beach distance from the room. It was ocean view and a wonderful beach style cabin/room. The bed faced the view and the shower was very nice. The grounds are nice and very tropical feel wherever you are on the hotel grounds. The pool area is small but the hotel only has about 16 rooms. The beach has plenty of seating with a great view. The restaurant was over-priced in my opinion and better meals were had at different locations. The restaurant does have a clean modern look but there was no attempts to have live music or any type of bar area to make it inviting. The beach sand everywhere got a little old because it was very dusty and got everywhere but that isn't the hotels fault. The hotel needed to do a better clean up the sargasso seaweed
The road leading to the hotel was closed due to construction and a back winding dirt road had to be used, It was inconvenient.
The check-in was simple, the hotel provided free parking for guests. The ocean view was partially blocked by the restaurant but regardless it was a phenomenal view every morning. It actually did an accurate job of representing the room and the beach distance from the room. It was ocean view and a wonderful beach style cabin/room. The bed faced the view and the shower was very nice. The grounds are nice and very tropical feel wherever you are on the hotel grounds. The pool area is small but the hotel only has about 16 rooms. The beach has plenty of seating with a great view. The restaurant was over-priced in my opinion and better meals were had at different locations. The restaurant does have a clean modern look but there was no attempts to have live music or any type of bar area to make it inviting. The beach sand everywhere got a little old because it was very dusty and got everywhere but that isn't the hotels fault. The hotel needed to do a better clean up the sargasso seaweed
Atusa
The staff was amazing. They reached out before our arrival to setup transportation and see if we need anything :) great recommendations while we were there. The location was great. So close to beach, nice room, always finding beach chairs, can go on walks on the beach which is public in Tulum. You can walk to the Tulum ruins. You can rent bikes from the hotel to go on a bike ride. I just wished I could make coffee in the room since I like it hot and earlier than 8am when they bring it to your deck. We had a fabulous time. Small hotel, no extra fees like some big resorts, great service, walkable to other restaurants on the beach. They also cleaned the washed up plants coming from the sea every morning, to my surprise some hotels didn't! but they did it every morning though the beach is public :)
Claudio
Quiet Escape in Tulum
Stayed at the Kai Tulum for 4 nights/3 days. The hotel property is really gorgeous: the bungalows are all set behind the hotel restaurant and beachfront. The rooms/bungalows are really lovely:very calming colors (some may find dull or boring) though perhaps some may find the spacing between bungalows a bit close. The bungalow I had was very comfortable: spacious deck with outdoor shower, very comfortable bed, nice very clean bathroom and shower area. The whole area was very relaxing and chill: we managed to visit hotels in the main hotel zone towards the south and the vibe at the Kai was so much more chill and relaxed. The hotel staff was very helpful and kind, though there were some minor service hiccups that were unfortunate (issues with the included breakfast, timing of the morning coffee/tea sevice) but nothing major.
Overall a lovely stay, I would definitely stay again!
Overall a lovely stay, I would definitely stay again!
Dawn M
A Holiday Inn AirPort Express has better amenities. This hotel didn’t provide a pen, a usb outlet, a warm blanket, a telephone, a concierge, no management were present for the first 3 days, food was inedible at dinner and we had to pay $100 per day in taxis due to the lack of dinner options. None were within walking distance. Very poor communication from staff due to language disparity which would have been fine if we were expecting a mom and pop place. This place charged luxury prices and was a total joke.
Amy
Kai Tulum was absolutely gorgeous. The staff was super friendly and helpful. My room was perfect for my daughter and I. I liked that we had bathrobes but would have been better if they were softer and more plush. We only had dinner there one night as there weren't that many options. The plate of pasta that we had was delicious but small. I highly recommend Kai Tulum!
Peter
Very nice bungalows and property. Everything was in great shape, friendly staff, set on a beautiful beach.
PRASHANT
It was quite, and peaceful. had a great time with a toddler
yazmin
Paradise!
Genevieve
Great part of Tulum beach!
cesar
This is a great property. Rooms are spacious and full of light. Staff was also really helpful and friendly.
Diane
The property was beautiful, restful and unique. The only negative was the natural occurrence of the red seaweed washing up on shore. The water was beautifully clear and warm. Would love a repeat stay!
Ben
Great hotel, although execution sometimes missing
The cabins are clean and spacious, and nicely appointed.
The chilled out vibe of the cabins contrasts a little with the beach club atmosphere of the restaurant and bar. Food good but not outstanding. Our cabin was at the rear of the property and basically had unusable wi-fi.
Beach loungers had good availability and well spaced out, with different options for seeking shade
Staff available via whatsapp rather than front desk; worked very well
The chilled out vibe of the cabins contrasts a little with the beach club atmosphere of the restaurant and bar. Food good but not outstanding. Our cabin was at the rear of the property and basically had unusable wi-fi.
Beach loungers had good availability and well spaced out, with different options for seeking shade
Staff available via whatsapp rather than front desk; worked very well
KELLY
The room was wonderful, much better than I expected. The location is perfect. Right on the beach and just a short walk away from the Tulum Ruins. The water was so nice and we enjoyed swimming.
Food options: there is the hotel restaurant and the hotel restaurant next door. We had a car so we were able to drive into town. (I recommend going to Antojitos La Chiapaneca and getting the tacos al pastor.) Otherwise you can rent a bike or get a taxi.
There was no coffee available until 7 or 7:30. I wish that coffee could have been available earlier.
We drove and were very happy with the very large, private, and guarded parking lot.
We were so happy! Worth the price.
Food options: there is the hotel restaurant and the hotel restaurant next door. We had a car so we were able to drive into town. (I recommend going to Antojitos La Chiapaneca and getting the tacos al pastor.) Otherwise you can rent a bike or get a taxi.
There was no coffee available until 7 or 7:30. I wish that coffee could have been available earlier.
We drove and were very happy with the very large, private, and guarded parking lot.
We were so happy! Worth the price.
Jose Manuel
The huts were clean and beautiful. Perfect view of the ocean and close to places to eat.
Diana
Beautiful room, and a great location
Alexander
Amazing and great place . 👍
genevieve rose
Beautiful cabanas, quiet and natural atmosphere, wonderful staff, excellent food.
Visit Kai Tulum if you want a vacation that is relaxing and away from the crowds. The cabanas are beautifully constructed of natural materials, in shade of sand and white washed wood. Gorgeous palm trees snd the ocean at your feet. But most importantly the staff are gracious, friendly, helpful and professional.
I would go back as soon as possible!
Visit Kai Tulum if you want a vacation that is relaxing and away from the crowds. The cabanas are beautifully constructed of natural materials, in shade of sand and white washed wood. Gorgeous palm trees snd the ocean at your feet. But most importantly the staff are gracious, friendly, helpful and professional.
I would go back as soon as possible!
Verified traveler
This hotel was amazing! We spent 6 days there last week and it was incredible! Right on the beach, but not too busy at all. Our bungalow was so cute and clean. Air conditioning worked great and we had no issues with bugs and other critters in our bungalow. Not safety concerns at all. Lock box in room that worked great and there is security on site. Anna and Monica that work reception were so kind and helpful with our needs. I would recommend Kai Tulum to anyone! We are already dying to go back!
Verified traveler
The staff was so friendly and went above and beyond to make sure we had the best vacation. They went out of their way to get a cake to make my birthday special. The resort was quiet, beautiful, excellent food, and staff. I will definitely be back.
Verified traveler
This property was horrible there was no reception , seaweeds piled up everywhere that smelled awful. The food was gross. There was big roaches in the room. No access to anything close by , we felt stranded. We left the next morning and we weren’t able to get a refund. Our lock box was broken. We didn’t feel safe at all.
Verified traveler
The hotel overall was nice until Monday morning when there was construction going on, on top of my room. No one told me about it when I checked in. I wish they would have said something instead of me finding out on my own. I had a garden view room. The restaurant service was great but the construction ruined my stay.
Also the hotel is secluded from all the restaurants and shops. You have to take a taxi to get to that part of Tulum. If you’re looking to relax and be away from everything then Kai is the place to be except for the construction.
Also the hotel is secluded from all the restaurants and shops. You have to take a taxi to get to that part of Tulum. If you’re looking to relax and be away from everything then Kai is the place to be except for the construction.
Location & surroundings
Kai Tulum Hotel
Avenida Boca Paila, Km.0.5, Tulum, Mexico
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