Ikal Hotel Tulum

Mexico , Riviera Maya / Playa del Carmen
Tulum, Carretera Tulum-Boca Paila Km 3
Show on Google | Website | Map

100 reviews shown

4/10

Poor

07 May 2026

RICHARD

The air conditioning system seemed incapable of cooling the room to a comfortable temperature.
The room was dimly lit and extra caution was required to avoid injurious contact with low ceilings and floor out croppings.

Partner

10/10

Exceptional

03 May 2026

Nina

It was the most amazing vacation time of my life and this resort deserves all the credit for . It is an amazing place in a paradise. Close proximity to the tulum mayan ruins. Place have peace and serenity that anyone looking for a relaxing stay can dream about. Rooms are so unique and give you a feeling of being part of the jungle. Menu offer private personal polls with outdoor showers and watch towers. Incredible design of the whole property allows you to completely unwind, to soak in the sun and to feel that you are a part of natural habitat. The ability to see wildlife and be so close to it makes you appreciate the beauty of Tulum. This is truly a magical place. Food is incredible, stuff very kind and helpful with you in mind providing anything that your heart desires. I am so grateful to everyone you guys have made my week vacation so memorable . I highly reccomend this little place of heaven .

Partner

10/10

Exceptional

30 Apr 2026

Kelly

I was blown away with our stay in a treehouse suite. The structure is so unique, the views are amazing and having an outdoor yet enclosed shower is spiritual. I thought this resort would be more eco-friendly, in the sense, AC, electricity and water would be limited, however we still had all the comforts with the best experience. Thank you Ikal. The day beds on the beach, the pool, volleyball court and kids jungle gym were great additions. I didn't partake in the free yoga but looked expertly practiced and peaceful. Highly recommend to anyone looking for a unique experience along the beach of Tulum.

Partner

10/10

Exceptional

29 Apr 2026

Victor La

This was not only our first vacation together, it was our Anniversary vacation. We had the best time. We love animals and wildlife. Waking up to the the beautiful park views and the sounds of birds were exactly what we were looking for. The staff was extremely attentive and going in and out of the park was easy to plan our activities. We will be coming back.

10/10

Exceptional

11 Apr 2026

Alejandro

No Service on beach beds.

Family_with_children

10/10

Exceptional

06 Apr 2026

Rachel

Beautiful room with jungle vibe and outdoor bathroom. Loved it! Less than 60 seconds to get to the beach.

Partner

10/10

Exceptional

31 Mar 2026

Satbir K

Good experience, would go again!

8/10

Excellent

27 Mar 2026

Belinda

It was a nice stay in the off season - I really enjoyed this property but I do think the restaurant has gone down in service a bit.

Friends

10/10

Exceptional

17 Mar 2026

Zachery Dean

The hotel was amazing. Wish the seaweed was picked up off the beach so we could enjoy it. That time of year I suppose.

Partner

10/10

Exceptional

05 Feb 2026

Priscilla

This was the most fun and unique hotel I’ve ever stayed in! The beds are really comfortable, the staff is so kind and helpful, and the location is soo gorgeous. I was a bit curious about how going outside in a private courtyard to the bathroom would work, but it was totally fine. Do remember to use bug spray.

Friends_and_family Family

4/10

Poor

10 Jan 2026

Elmer

Hotel is cute atmosphere is amazing. The views are spectacular food is overpriced. Taxis are super overpriced. They never stay consistent in their pricing. Overall Tulum is way too expensive.

Leisure Partner

8/10

Excellent

23 Dec 2025

Boranny

Our stay was good overall. We loved our treehouse suite but had intermittent issues with the water. We had no water for a day during out our 3 night stay. The issue resolved that evening but the water temperature and pressure was inconsistent for the entire duration of our stay.

Partner

10/10

Exceptional

10 Dec 2025

Syeda Amana

I had the most relaxing stay at IKAL. i booked a trip to celebrate my birthday month. The hotel concierge was super helpful in booking my private airport pick up and drop off. Everything was super smooth.
I booked the maya plunge and it was stunning. The room and property were well kept. The food was delicious and staff super friendly. The wellness programs were included with my stay and were super therepeutic. I booked a private tour to visit the ruins, cenote and ven a la luz. The hotel arranged a private tour guide Nelson who was amazing. Words can't describe how beautiful this sanctuary is. So close to the ruins and surrounded by the sea and jungle. I will surely be back again!!! Mucho gracias Ikal!!!

Leisure Self

10/10

Exceptional

08 Dec 2025

Christopher Burton

Amazing stay for nature lovers! It’s absolutley beautiful here the staff and very kind and helpful! They have so many unique private accommodations that all have their own charm! They have a variety of activities for their guest such as yoga, healing ceremonies, sound bath ect… The hotel is family friendly as well. Tulum is very expensive, so be prepared to pay more for everything in général in comparaison to other places Mexico but Ikal still deserves 5 stars because the higher cost applies to all of Tulum. We had the best time and enjoyed this breathtaking hotel, we are already planning to go back!

10/10

Exceptional

05 Dec 2025

Jesus

Enjoyed my stay at Ikal! The area is very private and clean. Great place to stay if you’re wanting to relax and enjoy nature.

10/10

Exceptional

03 Dec 2025

Jessenia

I loved everything! Staff is amazing and always willing to help!

Leisure Partner

8/10

Excellent

29 Nov 2025

Leeza

I love staying at this hotel! It is in the jungle and on the beach with no "boom-boom" music blasting, just the sounds of nature and the waves crashing on the shore. The staff are super friendly and accommodating. The yoga classes in the yoga shala are top-notch!

Friends_and_family Friends

10/10

Exceptional

03 Nov 2025

Clint

The staff was great!! Very friendly and helpful. We stayed in a treehouse. It was an excellent choice. The views were unique, room was clean. The beach club is also really fun and inviting. Good food too. Can’t wait to go back.

2/10

Poor

31 Oct 2025

Yahya

This my second time in my entire life to write a review. This place was the worst place I’ve ever stayed in. the pictures and description on Expedia don’t match the room. We were given a room with an outdoor shower and a bathroom and there was three men who were in our backyard right before my wife was about to take a shower When I brought this up to the management. They dismissed me and told me that they don’t know who those men were after three hours they found out that it was maintenance, but I we never got a heads up. The pool was not working. The shower is weak. The tent that we stayed in was not clean. Our bed was right under the ac unit. Due to condensation we were not able to sleep bc the ac unit kept dripping on our bed. Huge privacy concern…. Huge safety concerns….. bad customer service….. stay away

Leisure Partner

6/10

Pleasant

29 Oct 2025

Cindy

Certainly a glamping experience. However not the safest steps in property and “room” quite slippery with little support. They have glass shampoo bottles and conditioners which is understandable however again not the safest one of them broke right on my foot on the outdoor shower. Beautiful overall. The mosquitos will eat you up make sure you bring bug spray. Quite pricey but the view is remarkable and the experience is worth it. Glad we did it but I wouldn’t return in the future. It’s a one and done experience

Partner

10/10

Exceptional

08 Oct 2025

Rosalin Marie Sanchez

Beautiful, perfect for disconnecting, clean, the staff was very attentive, just bring strong mosquito repellent. The national park was beautiful, easy to go around with the shuttles, restaurant was good but expensive. Overall great experience.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Emilee

My stay at Ikal was phenomenal. I was looking for an opportunity to enjoy a wellness experience and they delivered. The room was just as advertised and they had a wonderful schedule of activities. The location in the national park gave us access to several beach clubs and restaurants along the beach so I could really explore the area.

The staff was amazing, super communicative and accommodated our needs/addressed any questions.

Would definitely return during peak season or visit their sister property on my next trip.

Leisure Friends

10/10

Exceptional

14 Sep 2025

Ademir

Awesome place to have an excellent time to chill out

Leisure Partner

10/10

Exceptional

10 Sep 2025

Justin Ross

Amazing experience

Leisure Partner

10/10

Exceptional

29 Aug 2025

Krystina

Love the tree house, beautiful experience.

10/10

Exceptional

24 Aug 2025

Tamara

This is a VERY unique property and you can expect to have a totally iconic experience here. It’s not for everyone, but I loved it! You definitely need a love of nature! The rooms are cabins of all sort with outdoor private POOLS, bathrooms, sinks and toilets fenced in their own private spaces with trees, sand and sun! The cabins are air conditioned! You can leave your cabin ‘area’ and walk down to the beach to find loungers and an open air restaurant and bar. There are open-air trams that are free to ride that run outside the hotel to take you to other parts of the park for sight seeing too.

Leisure Family

10/10

Exceptional

03 Aug 2025

Claudia

A beautiful place with all the comfort you need inside a national park. On walk distance from Tulum’s archeological site. I highly recommend it.

Leisure Friends

10/10

Exceptional

22 Jun 2025

Carmen Luisa

Beautiful experience

Leisure Partner

10/10

Exceptional

05 Jun 2025

Lidya

An amazing experience,loved it and will be returning soon.

Leisure Partner

8/10

Excellent

18 Apr 2025

Marley

The location was great! The coffees are seven dollars apiece

Friends_and_family Family

10/10

Exceptional

08 Apr 2025

Olha

Excellent experience, just be prepare for the mosquitos.)

10/10

Exceptional

03 Apr 2025

AnMari

Incredible place, paradise on earth. Blown away.

Leisure Self

10/10

Exceptional

01 Apr 2025

alexander

Awesome hidden place

Leisure Friends

10/10

Exceptional

01 Apr 2025

Novina

This was honestly the best hotel stay. I originally booked for 2 nights but tried to add one night but i made a mistake. The staff really tried to fix everything ahead of us getting there. Even though they are booked they moved around the rooms so we could stay in the same room. Their service is excellent. But i have to say i admire the cleaning staff the most. The property was right on the beach i had to walk through sand to step into my garden suite. Tried as i might but i kept getting sand all over the room. Everyday i come back after the room cleaning all the sand is gone in the room!! I know it must be very difficult to do so kudo to the staff. Also our pool in the garden is cleaned everyday perfectly! We enjoyed the mayan ritual offered by the hotel. If there's a minor complaint the shower pressure can be better. Otherwise we loved it and we hope we can come can soon!

Leisure Partner

10/10

Exceptional

18 Mar 2025

Nenita

Everything! Love our treehouse hitel with a plunge pool and the accessibility to the beach and restaurants. But most of all, the staff from the check in, to the porters, restaurant w I rlers, and housekeeping. Would definitely come bavk.

Leisure Friends

8/10

Excellent

17 Mar 2025

Claudio

El lugar es excelente y la experiencia tambien lo unico que no quedamos conforme fue que lo que uno escoje de cuarto online no es lo q te dan cuando llegas y tampoco la opcion a elejir si no lo q ellos tengan a su disponibilidad lo que no entiendo es porque no te lo dicen de antes de llegar el cuarto q nos toco no tenia nada igual a las fotos que muestra en la pagina de expedia,el lugar es muy lindo pero mejor antes de llegar para no tener sorpresas como yo mejor pregunten al hotel que room les van a dar porque cuando fui a reclamar a front desk me dijeron que es asi,te dan lo que tengan a disponibilidad y si no te gusta es lo que hay no te dan una solucion o opcion despues que ya pagastes

Leisure Partner

8/10

Excellent

05 Mar 2025

Marcela

This entire property is dreamy! We stayed at the glamping cabins and it was an amazing experience. The only think I wish the cabin had was a mirror. Also the food service was often pretty to slow but other than that we really enjoyed our stay!

Leisure Friends

6/10

Pleasant

01 Mar 2025

Kevin

Check-n process was overly complicated with having to use WhatsApp and barcode reader. It was the longest che h-in process i gave ever experienced. The staff were very helpful but it took way too long for a siple process

Leisure Partner

10/10

Exceptional

19 Feb 2025

Jolanta

Amazing stay in Ikal, Tulum

We have spend 6 nights in the tree house room there and still regret we did not book longer stay in this beautiful place. Amazing eco friendly hotel in the middle of a jungle, just right on the beach. Located in the Jaguar park, with shittle services across the park which allows as well explore the location at ease and your own pace. Loved the atmosphere, the design, service was very good- staff friendly and helpful, food delicious a bit pricey but keeping in mind Tulum prices, it was ok. Morning joga with the view to the beach was amazing. And the Margaritas there were the best and we tried them in many places. Would definately come back here.

Friends_and_family Family

10/10

Exceptional

14 Feb 2025

Rebecca

I stayed at two resorts in Tulum and I made the decision to return to Ikal. Absolutely stunning beach. Beautiful rooms. Falling asleep to the sound of the ocean crashing is incredibly luxurious. Great food. Friendly staff. The location is unmatched.

Leisure Self

8/10

Excellent

09 Feb 2025

Tailisa

the property is stunning the service is just so so so slow everytime i ordered something it took 20-30 mins to come out offer food reached me way quicker than a bottle of water :/ other than slow service everything is incredible i would come back for sure.

Leisure Friends

10/10

Exceptional

12 Jan 2025

Roisin

Great stay at Ikal Tulum! We had a treehouse with a private plunge pool which was lovely, the bed was huge and design of the bedroom was awesome. The bathroom is outside, and we were a little worried about privacy when showering etc as we could see our neighbours on their balcony, but this is the design of the room. We did a complimentary kundalini yoga session during our stay which was very peaceful. There is a restaurant on site which is quite expensive, but in line with every other beachfront hotel - around $290 for a cocktail and $390 for a burger etc. The breakfast was amazing though!
Overall the facilities are really great, with a wonderful stretch of pure white sand just moments from the hotel - we would definitely return!

Leisure Partner

10/10

Exceptional

03 Jan 2025

Nan

Beautiful place and beach.

10/10

Exceptional

23 Dec 2024

Andres E

Todo muy hermoso muy bonito lugar, tienen que seguir dando mantenimiento y no dejar que las cosas se deterioren para que siga siendo un lugar hermoso un poco de empeño en el mantenimiento y remplazo de cosas deterioradas sería una buena área de oportunidad para seguir mejorando

Leisure Family

10/10

Exceptional

19 Dec 2024

Alena

Everything was excellent, from communication before arrival, check-in, everyday assistance, check- out. Highly recommend!

Business_and_leisure Friends

10/10

Exceptional

21 Oct 2024

Marisol

Amazing

Many activities on site and delicious food

Friends_and_family Friends

10/10

Exceptional

08 Oct 2024

Hanan

Very beautiful property

Leisure Partner

10/10

Exceptional

08 Oct 2024

Hanan

Very beautiful property

Leisure Partner

10/10

Exceptional

08 Oct 2024

Monica

Excelente servicio, bonito y limpio.

Leisure Partner

10/10

Exceptional

13 Sep 2024

Thomas

Beach front serenity

Overall the place was beautiful and great. The entire staff was wonderful and so genuinely nice.
If you love the outdoors and the beach it's perfect. Except for your room and the office, everything is outdoors and open air. If you are rhe kind of person who needs carpeting, AC and hates bugs this is not the place for you. The room did have AC but the ocean breeze was wonderful

Self

10/10

Exceptional

09 Sep 2024

ZINA

This is a great place for clamping. We loved the experience. The only negative is the guacamole at the restaurant on site… I don’t know how is it possible to get a bad one in Mexico but they managed it. All we got was mashed up avocado with diced tomatoes on top. No seasoning, no onion, no garlic, no cilantro… Do not order it there. Try one of the other restaurants on the beach.

Leisure Partner

10/10

Exceptional

23 Aug 2024

Stephen

All Natural..

Business_and_leisure Partner

10/10

Exceptional

23 Aug 2024

Damien

Amazing place with all the amenities we wanted. We stayed at a number of hotels and resorts during our 10 days in the Yucatan. Ikal was by far our favorite.

8/10

Excellent

29 Jul 2024

Jeanette

The A/C units are not suffient size to cool the bungalows.

Leisure

6/10

Pleasant

02 Jul 2024

Maria Elena

Property concept is great, very green, spiritual. However, service was disappointing they could definitely use some training. Housekeeping seemed unable to comply to a simple request of not having still water outside the door due to mosquitoes. They also seemed unable to provide adequate towels. At the restaurant service was always slow even when only a few tables were busy and I often got served good/drinks in broken glasses/plates. That’s could pass in a taco place on the road but they are charging NYC prices for food and drinks so I’d expect a better service than that.

Leisure Self

10/10

Exceptional

01 Jul 2024

ROBERTO

If u are looking for quiet, this is your hotel…great staff… great location…

Leisure Partner

4/10

Poor

14 Jun 2024

Raul Eduardo

Our room had a leak, WiFi connection was poor. Definitely not a hotel for everyone. Do your research before booking.

Partner

8/10

Excellent

09 Jun 2024

Denisse

I just love Ikal

Leisure Partner

10/10

Exceptional

28 May 2024

Karen

Hotel Ikal was the absolute definition of vacation. The vibes, energy and atmosphere are the ideal combo to relax and take in the beauty if the Mexican Caribbean Sea. Everywhere you look is a postal card/kodak moment. The staff and crew are amazing! We will definetly be returning to IKAL!

Leisure Partner

10/10

Exceptional

22 May 2024

Dylan

One of the most exotic and romantic places I have ever stayed. Highly recommend the tree house

10/10

Exceptional

20 May 2024

dunia

La chicas de la recepción son increíble te tratan muy bien y los camareros el chico de Argentina porque el Mexicano no fue amable y la comida no fue gran cosa y un poco caro para la calidad pero el lugar es bello y se siente como en el paraíso
Gracias por todo

Leisure

10/10

Exceptional

01 Apr 2024

Krisztina

We didnt get an upgrade becasue the hotel was fully booked, but we got another amenity instead, which was a great counter offer. The staff was very friendly and helpful.
The only thing we were not happy with was the restaurant. There are far better restaurants for dinner in the city which are cheaper and have in our opinion better food. Other than that everything lovely! :) Thanks for making our stay great!

Leisure

10/10

Exceptional

08 Mar 2024

Brianna

We enjoyed every aspect of this Hotel. From the super friendly staff to the delicious food at the restaurant, everything surpassed our expectations. The intimate and private bungalows were just what we needed, and the staff kept them clean & stocked for us during our stay. They have bikes and scooters for rent, and we made the 15 minutes trek into town almost everyday. The town itself was so tourist friendly, everywhere we went we felt a sense of safety and that was huge to us. The hotel staff made it really easy to relax and just enjoy the sunshine, I could not recommend this hotel more! Such a unique experience, you will not regret it!

Leisure Partner

10/10

Exceptional

23 Feb 2024

My Chi

Love it

Partner

10/10

Exceptional

14 Feb 2024

David

Friendly and relaxed atmosphere and staff. The property was well kept even though you felt tucked into nature.

Leisure Partner

10/10

Exceptional

13 Feb 2024

Meagan

Excellent stay. Staff is friendly and very helpful.

Leisure Partner

10/10

Exceptional

13 Feb 2024

Kevin

Very private and the staff was extremely friendly and kind. Helped us with the best recommendations and we’re available to ask questions anytime.

Leisure Partner

4/10

Poor

11 Feb 2024

Cameron

For starters, if you’re looking for rustic, this is a good choice. It’s IN nature however, for thousands of dollars spent, I think it’s fair to give an accurate description.
The walls of the shacks are not walls. There are screens that are put in place to keep wildlife out however, they are not actually attached in most places. There were several places in our bathroom and main room that were open gaps that allowed bugs in. The power went out several times throughout our stay and NOWHERE does the “resort” tell you about the daily entrance fee per person that you have to pay to reenter the hotel area since it is now INSIDE the national park. There was also NO mention of there not being a hotel/lobby phone to reach in case of issues — instead you are required to download WhatsAPP to communicate with the hotel staff if needed. It was pretty hard getting in and out to go anywhere as there is only one road in and out with heavy traffic. There are also many places where trash is just piled up. Lastly, although the atmosphere is pretty, the restaurant is NOT accommodating and will not substitute/change menu items at all even with dietary concerns/allergies. In my opinion, NOT worth the amount that we spent.

2/10

Poor

31 Jan 2024

Lindsey

Our taxi driver tried for 40 minutes to get near to the Hotel, but was unable to do so. The instructions provided by the hotel did not work because there were no guards at the gate to allow us into the area. We had to walk 30 minutes with our luggage through the jungle to get there. All of this made us miss plans we had made and paid for. When we arrived and explained the situation to the staff, they did not have any empathy and just said, well we can't do anything about the government, it's not our fault. I am disabled. If I had any clue from the hotel's description that the area was inaccessible, I would not have booked the hotel. I thought I was booking a 4 star beach resort experience and what we got was a 1 star camping experience. The room was full of mosquitoes. The path to the separated bathroom was treacherous as my partner fell off the steep stepping stones on a night trip to the bathroom and injured his ankle and hip. The amenities they stated they had were not present and again when I asked for a hair dryer, I got nothing but bad attitude from the staff... "There's too many people staying here so there's not enough [x,y,z] for you." "I know you asked for this 3 days ahead of your stay and we told you we had it for you, but now we don't. It's not my fault, too bad." After the first night, we decided to book another hotel somewhere else because it was miserable and inaccessable. We told the staff about this and checked out, and they still charged us for entire stay.

Leisure Partner

10/10

Exceptional

18 Jan 2024

Haylie

Why haven’t you booked yet?

This hotel is amazing. We stayed in a jungle garden suite and were so happy with the cabin, bed, and outdoor bath. You’re outside but the space feels incredibly quiet and private. There’s a beautiful beach and beach club, the restaurant was delicious and we ate many meals there. You’re also just a beach walk away from Kugure and Mezzanine (other great restaurants) and as a pregnant person I was so happy with the non alcohol drinks at the restaurant and matcha mama.
Go with an open mind and you will be super satisfied with the natural environment and grounds!

Leisure Partner

2/10

Poor

28 Dec 2023

Marielou

J'ai payé une chambre à près de 400$ de la nuit. Nous avins dû payer pour entrer dans la zone de l'hôtel, payer pour avoir des chaises à la plage. Pas de chaises sur les balcons faut s'asseoir par terre. Et le pire pas d'eau chaude pour se laver malgré les nombreuses plaintes. Personne n'est venu réparer. Aucune compensation, ni de changement de chambre. Le service un gros zéro.

Leisure Friends

4/10

Poor

17 Dec 2023

Nick

Great property on the beach but really poor service. Had to wait in the lobby for check in for over an hour as they forgot about us... this ultimately made us miss our activities we had planned. additionally we tried to rent a scooter but it was covered in bird poop, Spiders and the helmets were damp and smelled extremely bad. Upsetting as the beach and property were nice but the experience left a lot to be desired.

Leisure Partner

10/10

Exceptional

12 Dec 2023

Erasto

The property was great and peacefull and quiet nice to relax and unwind from the normal routine

Leisure Partner

10/10

Exceptional

08 Dec 2023

Elizabeth

Highly recommend

The people were absolutely amazing and helped me when I got food poisoning. And the restaurant was very good as well. Would recommend to anyone :)

Self

10/10

Exceptional

17 Sep 2023

Ismael

Great place

Leisure Family

8/10

Excellent

17 Sep 2023

Verified traveler

Beautiful Property in a Bad Location

Property is beautiful and serene. Family friendly, but good for couples as well. Hotel is right on the beach, had yoga events, live music, and a Matcha Mama right on site. The property is located in the Archeological Zone, which means that each guest will need to pay a nominal one time fee to access the hotel area ($4). More importantly, as of September 2023, the entire Zone is under construction and there is only one way in and one way out. The detour makes getting to the hotel more expensive by taxi and is a hassle because it takes an extra 15-20 minutes to circle around the zone. If you enjoy talking to the National Guard in a foreign country every single time you go back to your room to show your room key and prove you are staying there, this is the place for you. The staff is not very attentive, so you will need to repeat yourself and requests multiple times to get a response. The check-out process is a pain in the neck and takes some time. It's a good place if you are going to spend a few days on the property and never leave. Otherwise, its a $20-40USD cab into town or the Tulum Beach strip plus a border check by armed guards.

Partner

4/10

Poor

14 Aug 2023

Jesus

Front desk ladies were nice. In the middle of night our power went off, extremely hot, AC turned off texted their Whats App never heard from them even the next day. Server was really rude completely ignored us even after asking him a second time for our order. Another server ended up completing our order. Food was not good not many options. We got the plunge pool suit, bookings show pool private but its shared.

Leisure Partner

10/10

Exceptional

04 Aug 2023

Nancy Ximena

What an amazing and beautiful resort!

Leisure Family_with_children

10/10

Exceptional

17 May 2023

Ryan

A special and beautifully curated experience. The creative architecture incorporated with natural beauty & ambiance radiate authenticity. No detail overlooked from incredible bites, cocktails, and conscious community. The most thoughtful and welcoming staff. Offers something for all and sure to make a lasting memory.

Business_and_leisure Partner

10/10

Exceptional

10 Apr 2023

Brian

A truly magical place. All of the staff and teachers were amazing!

Leisure Friends

10/10

Exceptional

24 Feb 2023

Iryna

We had the most memorable and relaxing stay. This is the place to unwind, do yoga, meditate, and become a part of indigenous culture. This sanctuary has a spirit of a Mother Earth and a Mayan attitude.

Mama Matcha on the grounds is a big bonus. Boho vibes at the bar with live bossa nova? Yes, please! After a day at the beach to come to your cutest bungalow and plunge in your own pool - yes, please. Aurelio at the restaurant and Tina at the front desk - made my stay easy and welcoming. I am so coming back! Much love, Ikal

Leisure Friends

10/10

Exceptional

24 Feb 2023

Brooke

What a magical and unique place! Loved it!

Leisure Friends

10/10

Exceptional

13 Feb 2023

mitchell

Best hotel iv ever stayed at. Felt so tropical and in nature

Leisure Partner

8/10

Excellent

02 Feb 2023

zarrish

1) con- can’t get in touch with property despite them using a WhatsApp and a number that I called multiple times to update about change in our time of arrival (this was stressful since the desk is not open 24 hrs)
2) con- even though it is advertised everywhere on Expedia that this is VIP access property- reason I booked it. They said they had no idea what that even means
3) Pro- staff was friendly and the manager and security were beyond amazing.
4) I would rate it as glamping not hotel experience. You will hear the neighbors and there will be critters in your outdoor washroom. I got my foot tangled in the thread ‘door’ of the toilet and fell.
5) the beach club was great but beyond that limited food options.
6) rent a car - this area is not very walkable… although there were plenty of people walking

Business_and_leisure

10/10

Exceptional

02 Dec 2022

gautham

Amazing experience. Beach club was the place to go.

Leisure Family

2/10

Poor

02 Nov 2022

Zahir

A great project with very poor management where profit is put before customer service. If your holiday goes smooth you probably won’t find any issues. I guarantee you though you’ll have something going wrong and that’s when you’ll realise that the troubleshooting is very poor. From water drainage issues in the shower / bath / toilet (in two different rooms) to electricity going off every night of our stay. Generators weren’t working all the time and there’s no management in the evenings or weekends. There’s no privacy in the toilet or the bath in the regular rooms. Unless you go for a treehouse or above. The water in the bath doesn’t drain well. Picture attached was 10mins after a 5 mins shower where the bath was still blocked with water.

Leisure Friends

4/10

Poor

31 Oct 2022

zahir

Great project - poor management

A great project with very poor management where profit is put before loss. If your holiday goes smooth you probably won’t find any issues. I guarantee you though you’ll have something going wrong and that’s when you’ll realise that the troubleshooting is very poor. From water drainage issues in the shower / bath / toilet (in two different rooms) to electricity going off every night of our stay. Generators weren’t working all the time and the no
Management in the evenings or weekends. There’s no privacy in the toilet or the bath in the regular rooms. Unless you go for a treehouse or above. The water in the bath doesn’t drain well . Picture attached attached was 10mins after a 5 mins shower.

Friends_and_family Friends

10/10

Exceptional

29 Sep 2022

Elizabeth

We had a private room right in front of the beach with our own little pool. It was absolutely breath taking. The architecture is beautiful. It’s all VERY outdoors. So there is a lot of sand, bugs, mosquitoes, there was a small crab in our bathroom where the plants were. So it’s not going to be the cleanest if that’s what you are looking for. Our pillows and bedding were a little stained but nothing major def a little sus tho. There was some minor privacy issues where some maintenance man I’m assuming it was kept walking past our bedroom window to a generator which was not cool because what if we were changing or something…there’s also construction next door to us I think so it was loud during the day. The staff was very friendly. There’s only one restaurant, but food and drinks we had were so good. Matcha mama is there which is also a must. If you walk down the beach there was another restaurant. The ruins are super close. Great location. Beautiful and very chill for relaxing.

Leisure Partner

6/10

Pleasant

24 Sep 2022

Alfonso

The facilities are amazing. The location is great.
A couple of areas to improve on:
Train staff.
Two (tall and slim) guys at the restaurant were constantly using their smart phone. It seemed we had to wait for them to finish their busy online activity rather than them being on top of serving clients.
When we arrived at the property, one of the receptionists told us when we had made our reservation. We replied we had done it 3 to 4 hours before hand. She said, oh well! That is why I do not have your reservation. She said well, let me see if I have any room available. I understand staff is foreign and not qualified but it just made me feel so not welcome.
We asked for an iron that never arrived.
When leaving, my friend and I said to both girls in the front desk, thank you for everything have a good day. Only one of them replied.
The place is amazing, I think staff can be invited to complement that same experience.

Leisure Friends

8/10

Excellent

22 Sep 2022

Shellie

Sophia, one of the receptionist, was amazing and made our stay wonderful! The only downside is the hotel is pretty far away from everything and the restaurant is super over priced.

Leisure Friends

6/10

Pleasant

19 Aug 2022

Sheana

The room was beautiful. The view was amazing. Had my own private pool but my area was not very private. My neighbors constantly walked by my room and always had to take a peek. I either had to close my curtains for privacy and lose my view, or keep my curtains open and deal with the constant stares. The room was like glamping very outdoorsy. Even with all the doors closed you were still exposed to all the outdoor elements. The worst was the bugs. There were lots of bugs. They were even in my bed. If you're susceptible to mosquitos you won't like it here. And to top it off on my last day I found a water bug in my bathroom. Oh and the place is literally on the beach so sand is everywhere.

Leisure Partner

10/10

Exceptional

06 Aug 2022

Mark

The way the villas are arranged at Ikal is just amazing. The outdoor garden space, showers, and bathrooms are so refreshing. It's like you're glamping but with all the necessary amenities. It is something I have never experienced before. The property also had scooters and bikes onsite for rent. The restaurant provided breakfast, lunch, and dinner. The staff was very helpful when it came to questions, recommendations, and help with anything in general. They were easy to contact by Whatsapp and by going to the front office. The staff did everything necessary to accommodate my needs and requests during my stay. Niki helped us with most of our requests and he was excellent! He was always patient with us and provided excellent customer service! I can't say thanks enough.

Leisure Partner

2/10

Poor

03 Aug 2022

Kayla Chrisny

AVOID! This was by far the worst experience ever. The staff is extremely rude and not accommodating. The AC doesn't work and we had dead bugs on our bed. We were originally suppose to stay from Sunday- Friday but, decided to head back home on Tuesday. Power went out Tuesday morning around 4am and there wasn't any staff available to assist us since staff leaves at 9:00pm and returns the next morning at 7:00am. We were left with no power and no communication with anyone. When staff finally arrived they apologized for the power outage. They did not make any accommodations and refused to give us a refund. The beach is dirty and consists of motorized boats. This place is nothing like the photos. Please don't be fooled like we were. Please save your money and save yourself the headache. Do not book! I have never left a negative review on anything . I do not want someone going through the same experience we had.

Partner

10/10

Exceptional

18 Jun 2022

Tiki

Beautiful property, best in tulum

Leisure Partner

10/10

Exceptional

16 Apr 2022

Patrice

My husband and I really enjoyed Ikal!! Hotel was beautiful and well kept and staff was very friendly and helpful! Definitely recommend renting a car. There are a few restaurants within walking distance but if you want to venture to the main parts of Tulum then I recommend a car! Taxi's are pricey. About $25 one way to the main strip of Tulum where all the boutique and beach clubs are.

Leisure Partner

8/10

Excellent

11 Apr 2022

Hetalben

like the concept of the property! Yoga session was really amazing! Food was okay ! Shots were really good !

Leisure Partner

6/10

Pleasant

14 Mar 2022

Alejandro

Stayed in cabin #9, there were

Partner

10/10

Exceptional

01 Mar 2022

Cameron

This place is pretty unique. It has a very bohemian vibe to it. We stayed in a private villa right on the water which came with a bathroom. IT was amazing. The staff were very friendly. The food was ok, but the drinks were good. From what I hear this is the more quiet part of Tulum with the best beaches. Would absolutely stay there again.

Leisure Partner

10/10

Exceptional

24 Feb 2022

Hector Von

Awesome place the people there were super helpful and nice always going out of their way special our bartender Nestor was awesome making sure we always had our drinks and recommended great food and drinks

Leisure Partner

10/10

Exceptional

22 Feb 2022

Marc

Highly Recommend. I am going back FOR SURE

Out of this world. On the beach. Eco-friendly. Very chilled. Great bar and restaurant. Simply unbelievable setting. Just WOW

Self