Wakax Hacienda - Cenote & Boutique Hotel

Mexico , Riviera Maya / Playa del Carmen
Tulum, 239 Carr. Cancun - Tulum
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20 reviews shown

10/10

Exceptional

25 Apr 2026

Megan

Very clean, great food, wonderful to have access to pools, kayaks, and tours right from within the property.

Family_with_children

10/10

Exceptional

20 Apr 2026

Catharine

Excellent and relaxing break. Thank you. David was particularly helpful. We loved the staff, the lagoon, the cenotes, the food, the colectivos and the Akumel beach.

Partner

10/10

Exceptional

20 Jan 2026

Cindy

The hacienda was beautiful, with its own cenote and underground river. Tours by David were amazing on site, and his advice for activities, restaurants etc. really enhanced our stay.
The restaurant food was excellent - we had breakfast included and also ate one lunch and 2 dinners during our 5 night stay.

Leisure Partner

10/10

Exceptional

08 Dec 2025

Christine

Incredible jungle oasis! Cannot be beat!

Partner

10/10

Exceptional

21 May 2025

Sarah

This is easily one of the best experiences I have had at a hotel. The owners and staff are the kindest people and made our stay one of the most memorable and special trips for our family. We can’t recommend going here enough! We will be back. Quiet, Clean, adventures in nature, bike trails, food and yoga were all amazing!

Leisure Family

10/10

Exceptional

09 Apr 2024

David

Take the tours they offer! Educational, beautiful and fun! One of the most beautiful places I’ve stayed. Breathtaking property, comfortable, clean room, excellent food, (a little pricey but as expected when paying the gringa tax ;) Will return.

Leisure Partner

10/10

Exceptional

23 Jan 2024

Clarissa

Excellent service, friendly staff

Leisure Family

8/10

Excellent

17 Jan 2024

Lakeisha

The property is amazing. If you are looking for a place to retreat and step away from the busy world, then this is the place.

Leisure Friends

10/10

Exceptional

07 Jan 2024

Kortney

This is a beautiful place and I feel so lucky to have found it and cant wait to come back!

Leisure Self

10/10

Exceptional

25 Jun 2023

Divya Dianne

Recharge your batteries. Absolutely perfect balance of calm quiet and activity. This space has breathtaking natural environment. Gives you space to breathe and relax, but also give opportunities to relax and engage your mind in natural activities Absolutely beautiful

Leisure Partner

10/10

Exceptional

17 Jun 2023

Mervyn

This was a really nice tranquil part of our time in Mexico.
We found no need to leave Hacienda Wakax for the four days we were there.
The activities and dining was all we wanted.
In particular the hours spent in and around the Cenotes was great.
Totally recommend this resort.

Leisure Partner

10/10

Exceptional

21 May 2023

Joseph

Quiet palace

Really beautiful buildings and surround nature. Great place to stay if there’s seaweed on the beaches (you’re quite far from the beach). Actually very easy to get around using collectivos, you can get a lift to the front gate by the staff. Way cheaper than taxis. Very quiet and the owner’s vision is great.

Partner

4/10

Poor

13 Mar 2023

SABRINA

The photographs are beautiful, and the reviews were so great - I was looking forward to this. But it was very disappointing. While the property is indeed beautiful, the constant asking for tips from staff made the stay uncomfortable and unpleasant. There is one dining option where the food is very very average, and overpriced, the service extremely slow and the moment your bill arrives, the waiter makes it a point to tell you that tip is not included, and tell you how to add it. Every. Single. Time. It is oppressive. The tour guide on the property was great. and we enjoyed the excursions, but it was clear that even he was waiting for a tip, even tho activities are included. It was just too much, especially given that this place is insanely expensive. (Water is free in the room but costs $7 USD at the cafe. Sometimes, our items weren't on the bill, so we were told to just give cash for the missing items). The area by the lake, near the cafe, is absolutely lovely but there was rock music playing there all the time. So it was not peaceful, even tho it so easily could be. And this is not a party place. Beware that the only way you can leave the place (if you dont have a vehicle) is to have them call a cab. At the minimum you will pay $35 USD for one way. Even for a five minute drive. I love Mexico, but so unhappy with this stay. PS: Beaches of Tulum are overrun with seaweed

Leisure Family

4/10

Poor

17 Feb 2023

Donna

Poor service, poor communication, main pool closed during our entire 5 night stay, one restaurant only with limited (and expensive) food choices, private terrace was not private, costly to take taxis to other restaurants. We felt trapped. For $600 CAD a night, this was a huge disappointment.

Leisure Partner

10/10

Exceptional

29 Jan 2023

Donald

This hotel is spread out over a large area, making it feel spacious. The paths to the rooms and buildings wind through the jungle and along the edges of a lake and some cenotes. There are places to sit and contemplate, several pools, bicycles you can borrow and lovely open air dining.

Leisure Partner

10/10

Exceptional

17 Jan 2023

Gina Lee

Gorgeous property. Special thanks to Ivan, Miguel, Luis, and Armando
!

Leisure Partner

10/10

Exceptional

04 Jan 2023

Aliaa

Amazing

For anyone who wants to see Quintana Roo without the typical Tulum/holiday party vibe-this is the place for you! Our trip was mainly to see center Yucatán (Valladolid/Merida…etc) but we also wanted to check out Quintana Roo/Riviera Maya without staying in the typical beach party loud music resorts. If that is what you are looking for then Wakax Hacienda is THE place to go. It turned out to be a magical spot to spend a few days-that we can say it became a highlight of our trip. We even added an extra night and could easily have spent more time.

Friends_and_family Family

10/10

Exceptional

23 Dec 2022

Peter

Incredibly beautiful and unique. The property is just outstanding and the staff are amazing. I loved the included tour options and Gonzalo is a great tour guide. Swimming/paddleboarding/kayaking in the lagoon was incredibly beautiful and just stunning. You can also go on an amazing underground river tour right there on the property in one of the most incredible cave systems on the planet. I love this place

10/10

Exceptional

07 Dec 2022

Andria

We were really excited for our stay at Wakax but little did we know the full scope of how incredible this peace of paradise really is. We stepped into another world. It’s like nothing we ever experienced before.. the peace and tranquility, the wild and magical nature and wildlife, the adventures, the people and top of the line service..
It was so nice to have some alone time away from the crowds here and just enjoy nature.
We got the best service from Armando and Luis in the restaurant. We had the most epic adventures with Gonzo in the underground river and Mayan Village. Gonzo is easily one of the coolest people- super knowledgeable of the land, animals and people… power up! 🤘
Our room was super comfortable and nothing beats the pure bliss of floating in the lagoon in the evening watching the bats above you and seeing the stars shine so bright. 💓
We really can’t wait to come back, we would totally get married here too! Haha
Thank you for the most magical time! We will see you soon Wakax! ❤️🙏☮️🌿

Leisure Partner

10/10

Exceptional

01 Dec 2022

natalie

So beautiful and peaceful

Leisure Family