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Hotel Hacienda Dos Ojos
Riviera Maya / Playa del Carmen · Mexico
Carretera Federal Cancun Tulum Km 245 Lote 858 Z12View location
8.8/10Excellent112 Reviews
Cleanliness9.0/10 9.0
Service9.2/10 9.2
Comfort8.6/10 8.6
Condition8.8/10 8.8
Neighborhood10.0/10 10.0
Amenities9.0/10 9.0
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Hacienda Dos Ojos
With a stay at Hotel Hacienda Dos Ojos in Tulum, you'll be within a 10-minute drive of Xel-Há Park and Soliman Bay. This hotel is 6. 4 mi (10. 4 km) from Tulum National Park and 8. 2 mi (13. 1 km) from Akumal Beach.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this hotel include complimentary wireless Internet access, tour/ticket assistance, and a picnic area. The front desk is staffed during limited hours.
Free self parking is available onsite. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary continental breakfast is served daily from 7:30 AM to 10:30 AM.
Make yourself at home in one of the 10 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless Internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
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With a stay at Hotel Hacienda Dos Ojos in Tulum, you'll be a 5-minute drive from Xel-Há Park and 9 minutes from Tulum National Park. This hotel is 9 mi (14.5 km) from Tulum Mayan Ruins and 9.2 mi (14.7 km) from Akumal Beach.
Make yourself at home in one of the 10 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include safes and coffee/tea makers, and housekeeping is provided daily.
Featured amenities include luggage storage and a safe deposit box at the front desk. Free self parking is available onsite.
Popular amenities
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Check-in and check-out
Check-in from
3:00 PM
Check-in until
10:00 PM
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Noise-free rooms not guaranteed
Professional property host/manager
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-out is available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 8:00 AM to 8:00 PM.
- Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-out is available.
-
Special Instructions
The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher and a first aid kit
-
Minimal age
18
-
Optional fees
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Xcacel Beach
0.3 km / 0.2 mi
Xel-Há Park
2.2 km / 1.3 mi
Dos Ojos Cenote
2.9 km / 1.8 mi
Xcacelito Beach
3.2 km / 2 mi
Pet Cemetery Cenote
3.4 km / 2.1 mi
LabnaHa Ecopark Adventures
4.1 km / 2.5 mi
Xcacel-Xcacelito Sanctuary
4.3 km / 2.7 mi
Maya Adrenaline
4.5 km / 2.8 mi
Cenotes Labnaha
4.6 km / 2.9 mi
Soliman Bay
5 km / 3.1 mi
Cenote Tortugas
5 km / 3.1 mi
Yax-Muul
5 km / 3.1 mi
Cenotes Sac Actun
6.2 km / 3.9 mi
Jaguar Park
10 km / 6.2 mi
Tulum National Park
10 km / 6.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 10
- hotel
- Wi-fi
- Garden
- Terrace
- Luggage room
- Restaurant
- Indoor freshwater pool: 1
- Outdoor freshwater pool: 1
- Breakfast
- Picnic
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
No room details available for this hotel.
Guest reviews
What other guests saying about Hotel Hacienda Dos Ojos
50
reviews shown
S
Didnt know we were coming
This was a bizzare stay. Firstly we cpuldnt find the place, it was dark and aĺl thr buildings had their shutters down. You drive past and do not see the sign because it says Hotel Boutique. And in much dmaller letters, the actual name of the hotel. We called and it was apparent that they had no idea of our booking and closed because they had no other bookings. So the manager drove almost an hour to open up. We waited patiently outside. He was very nice but admitted he hadnt looked at hotels.com reservations. He gave us water and soft drinks. The room was clean and basic but thats all we wanted. If you book here, make sure you have confirmation from the hotel
Reed
6 Stars of Absolute Excellence. Gracias la familia.
Terry
Good value in tulum
In outrageously expensive Tulum, this hotel offers some relief. But whatever it was missing in location, it made up for in personalized service. I had excellent dinners here as well as made to order breakfast. It’s a family owned and operated business. It was like being a guest in somebody’s home. I was given the possibility of rides to archeological sites and ultimately to the Tren Maya station.
Verified traveler
Average
Service is good. Location is good but no obvious sign so easy to pass by, especially at evening. No water heater but when asked they are happy to deliver hot water in bottle.
Maren
Super close to Xel-Ha, very convenient for staying at while visiting this park. Staff was helpful and friendly.
ivonne
Great staff, they really took care of us!
Ann
The property is away from the downtown Tulum fray. It is frequented by local workers using the highway. The local taxi collectives go by very often and it's easy and cheap to get around without a car.
Rosie
Cute place, clean, has the local charm. Best part is the friendliness of the staff and accommodating helpfulness. The shower was the best after a long day, great water pressure and hot water! Also, no shampoo or toiletries like other hotels usually have, but when I asked they provided us with some.
Judit
We stayed only 2 nights at this hotel, & our stay was wonderful, it is located on the main road Tulum center is only 15 minutes down the road, Tulum ruins site and public beaches are also about 15 minutes right before entering the city center of Tulum, it is also surrounded by several cenotes and at least 3 beaches within 10 minutes of a drive. The breakfast included a selection of 5 dishes with the chilaquiles being our favorite as it was a generous portion. The staff was incredibly kind and helpful. The hotel has a pool with a couple of picnic style tables perfect for an after beach cool off. The room we stayed in was the master bedroom and we loved how big it was. The pictures do no justice to the room, it truly was beautiful. We will definitely be staying here again in our next Tulum trip.
Kaixin
good
Joseph
Check in is at 4pm. I arrived at 6pm and had to wait 30 minutes for the room cleaning. No towels in the room. The booking included breakfast. However, I departed at 7:30am and the restaurant and office were closed. No breakfast. I would not stay here again.
Kit
Like:
Staff very friendly, room kept clean, cozy feeling
Disappointing:
Poor wifi in room, TV no wifi capability, no table and chair in room, dim lighting, unable to use ceiling fan and light independently.
Overall: You get what you pay for. I still appreciate the service. Daniel was great, very nice. The place and the rooms can use some upkeep. This hotel is in the middle of a highway. Having your own transportation is very helpful. Otherwise, you would need to learn the local transportation or depend on taxi or some other transportation method. There are tons of activities around but you just need to be able to get there.
Many people compliant about noise. It's true, a bit noisy but didn't bother us.
Staff very friendly, room kept clean, cozy feeling
Disappointing:
Poor wifi in room, TV no wifi capability, no table and chair in room, dim lighting, unable to use ceiling fan and light independently.
Overall: You get what you pay for. I still appreciate the service. Daniel was great, very nice. The place and the rooms can use some upkeep. This hotel is in the middle of a highway. Having your own transportation is very helpful. Otherwise, you would need to learn the local transportation or depend on taxi or some other transportation method. There are tons of activities around but you just need to be able to get there.
Many people compliant about noise. It's true, a bit noisy but didn't bother us.
Milton
Great little hotel. Nice location. Has a connected restaurant where they cooked breakfast each day. It's a basic hotel, nothing fancy. Great staff. Very friendly and helpful. Only downside is that it's right off the main road (also a plus as it's easy to get around). You can hear the road noise. It didn't bother us, was like white noise. But if you want it super quiet, this isn't the place. Otherwise it's great for a clean, safe place to sleep after a day of adventures.
Sandra
Convenient location, close to Xel Ha for a fun visit. Nicely decorated rooms with local color, opening to a grassy area with a small swimming pool and ample seating. Delicious breakfasts cooked to order in the hotel restaurant. Excellent value. Traffic hum from highway audible but didn't keep us awake.
jacob
Matteo Danny and their crew were very nice and accommodating. Even dealt with our lateness and all the shenanigans we conducted!
Diana
Excellent service! Great friendly people
Virginia
The property is in good shape. The pictures make it look like an open motel. It is not. The entire property is behind locked gates so we felt very secure. The only issue was there was not enough water pressure at 10 pm to fill the in room tub. Taking a shower the pressure was good. Just don’t plan on using the jacuzzi tub. The bed was comfortable. The towels were mismatched and could use an upgrade. There were no face towels or cups in the room. Overall for the price pleasantly surprised!
Adriana
Very comfortable had free breakfast
Food was good
Very helpful
Food was good
Very helpful
Diana
PROS
Gorgeous property
Very affordable!
Convenient; Not too far from downtown Tulum (20 minutes by car)- drove there every day for food and shopping
Free, easy self-parking
Felt safe
Free wi-fi
Quiet and clean hotel; Very comfortable
Very friendly staff
Very pretty bedroom and bathroom
Spacious shower and vanity
Delicious made-to-order breakfast included! (choice of chilaquiles, eggs w/ beans & toast, pancakes w/ fruit, yogurt granola fruit, coffee, orange juice)
Plenty of drawers and hangers for clothes
CONS
No Kleenex
Only shampoo available
Only 2 towels and 1 hand towel; Had to ask for towels every day for water activities (beach, cenote, pool)
No safe, even though listed in description
No iron or ironing board; had to ask for iron
Dresser drawers almost fall out
Humid- doors and windows don't provide good insulation
Street noise loud at night
No free coffee or tea in the room
Dim lighting in bathroom
Gorgeous property
Very affordable!
Convenient; Not too far from downtown Tulum (20 minutes by car)- drove there every day for food and shopping
Free, easy self-parking
Felt safe
Free wi-fi
Quiet and clean hotel; Very comfortable
Very friendly staff
Very pretty bedroom and bathroom
Spacious shower and vanity
Delicious made-to-order breakfast included! (choice of chilaquiles, eggs w/ beans & toast, pancakes w/ fruit, yogurt granola fruit, coffee, orange juice)
Plenty of drawers and hangers for clothes
CONS
No Kleenex
Only shampoo available
Only 2 towels and 1 hand towel; Had to ask for towels every day for water activities (beach, cenote, pool)
No safe, even though listed in description
No iron or ironing board; had to ask for iron
Dresser drawers almost fall out
Humid- doors and windows don't provide good insulation
Street noise loud at night
No free coffee or tea in the room
Dim lighting in bathroom
ning
A nice place to stay
This is a nice small motel 11 km from Tulum and a few cenotes next door. We spent 3 nights there and we were pleased to wake up every morning to the chirpings of grackles and see clean room after walking around all day sweating like pigs. It has a restaurant which serves breakfast next to lobby. Everyone was nice with innocent smiles and friendly gestures to break our language barriers.
Juan Josue
Hacienda Dos Ojos is located right on the highway, quite properly located for a Tulum visit or the xcaret group parks. While a bit on the high end, it's a nice rustic type that I quite appreciate. Bonus--- THE STAFF IS AWESOME
martha patricia
BEautiful
Verified traveler
Very friendly, helpful staff- Hotel Hacienda Dos Ojos was a wonderful place to stay. I would stay there again.
Verified traveler
The bedroom and bathroom were very clean and neat. They had a hair dryer that I could use without the power going off (It happened to me at a different hotel). They had a nice pool and the place is just big enough to have a family reunion with no one else there. The receptionist Maricarmen is the best! She made sure we had everything we needed. She arranged transportation for us to Xelha Waterpark that by the way is at a walking distance (about 10 minutes one way). They have a small restaurant. Alberto and the other guy (can't remember his name) cooked some delicious shrimp empanadas and served yummy mango and pineapple drinks. The breakfast (one item) is included with the room price. Their meals prices are very reasonable. They also called and arranged transportation for us to Cancun international airport.
There is only one thing that I didn't like and it's location, there's nothing around it, no business, no other restaurants. But on the other hand Xelha Water Park is near by. We enjoyed a short stay with them. Coming from Cancun they are located on the right on the main highway (Four lane) and coming from Tulum they're on the left but either way you have to go to \"U turn\" to access the hotel entrance.
There is only one thing that I didn't like and it's location, there's nothing around it, no business, no other restaurants. But on the other hand Xelha Water Park is near by. We enjoyed a short stay with them. Coming from Cancun they are located on the right on the main highway (Four lane) and coming from Tulum they're on the left but either way you have to go to \"U turn\" to access the hotel entrance.
Verified traveler
The place is great but the location is next to a roadway so you will hear traffic noise 25/7.
Verified traveler
This is great hotel, highly recommend to stay. And free breakfast will do your day
Brandon L
LOVELY PLACE
I stayed a few days, booked 2 rooms. For my family. The We all loved the place. The service was great, clean place, always arrived with our bed neatly made. breakfast was delicious, waiters were so friendly and accommodating. parking was free, workers all helpful and informative. also the place was close to everything. Would recommend the place for anyone!!
Verified traveler
I spent just a night here because I was traveling between Tulum and Playa Del Carmen. I had wanted to visit Xel-Ha and the Dos Ojos Cenotes. I loved the fact that both were walking distance from the hotel (very safe walk as well). Granted the hotel is a bit in the middle of nowhere just on the side of the highway, but that doesn’t take away from it. The rooms look modern and have all the standard conveniences you could need. The staff was very friendly and helpful. I especially enjoyed the restaurant. The staff there was excellent as well. We had some friendly conversation during my meals there (don’t forget that the made-to-order breakfast at the restaurant is usually included with the rate). All in all, it’s a great safe stopover hotel to see the local attractions. Stay here if you’re interested in visiting them!
Verified traveler
This hotel is a nice bang for your buck. But we are disappointed by two things. One the bed was very hard, too firm really. And we picked this place because of the bath tub, but the hot water didn't work. So we couldn't use the tub. Wifi worked great in the office/resturant area, but barely worked in the rooms. Staff was friendly enough, and the place is really cute. We would have loved it if the bed and bath/shower worked.
Verified traveler
this spot is absolutely amazing, once you step foot inside the hotel you will feel like home, the team is welcoming and has such a good energy, the rooms are great, the hotel itself is spotless, great food, super host.
I will definitely be back!!!
I will definitely be back!!!
MIHIR
Good hotel
Loved staying here
Omar Enrique
Super cute
We loved it. This is a great little place to stay the night before or after Xel Ha. It’s 3 min away. It’s also on the property next to Dos Ojos Cenote and park.
This is a much better idea than driving all the way back to PDC or Cancun after the park. It’s also much closer than Tulum.
The owners and staff are super friendly and helpful. The place is cute and the food is delicious
This is a much better idea than driving all the way back to PDC or Cancun after the park. It’s also much closer than Tulum.
The owners and staff are super friendly and helpful. The place is cute and the food is delicious
Pavel
If you want to feel home, this is the place!!!! Everything was exceptionally good. The rooms, restaurant, cleanliness, internet, location. Owners on site make you feel home!!! Breakfast was included and it was exactly what is you need. This is my place for this area.
Jessica
Great service.. and people always have with clean rooms and friendly service.
Boris
Excellent customer service and host. Big clean room and nice areas to relax (at the pool or at the upstairs lounge). Excellent included breakfast. Walking distance to cenote Dos Ojos and Archaeological site Xel-Ha.
Verified traveler
Beautiful small property for stay, secluded nice roof hanging out area.
Jorge
Literalmente a 5 minutos caminando de la entrada a los cenotes Dos Ojos, el lugar completamente nuevo, con muchas comodidades y como son pocos cuartos se siente muy personal el trato. Desayuno muy rico y staff muy atento. RECOMENDADO!
Pamela
This place was a dream come true! It was a hide away in plane sight. I felt very safe staying in this place! The owners were so friendly and took great care of us. The breakfast was the best ever, made to our liking. This place was definitely a 5 Star location, cleanliness, friendly and any other work you would like to add. Many thanks for putting it on Expedia. We would stay there again!
Adam
This place has the potential of being a decent and cheap road side hostel \"just before\" Tulum.
The owner goes out of her way to totally help you out, and the home cooked breakfast doesn't get any more authentic Mexican. Location is going to take 10 years to really be a part of something, but if they keep up the hard work, this place charm will resonate!
If you are looking for a cheap night super close to Tulum and not wanting to spend the high $$$ then I suggest you give it a night and see. Not many places this nice for $100CAD in the high season!
FYI, they are working on the hot shower thing..
Also note if you can't sleep around road noise, then this place may not work as it's close to the highway. Security is decent for it being in the middle of nowhere, I felt safe leaving my car there overnight.
The owner goes out of her way to totally help you out, and the home cooked breakfast doesn't get any more authentic Mexican. Location is going to take 10 years to really be a part of something, but if they keep up the hard work, this place charm will resonate!
If you are looking for a cheap night super close to Tulum and not wanting to spend the high $$$ then I suggest you give it a night and see. Not many places this nice for $100CAD in the high season!
FYI, they are working on the hot shower thing..
Also note if you can't sleep around road noise, then this place may not work as it's close to the highway. Security is decent for it being in the middle of nowhere, I felt safe leaving my car there overnight.
Maritza
Nada de lo descrito en el perfil de expedia es cierto (solo la ubicación). El lugar está sucio y descuidado, no se hizo limpieza por parte del personal ni un solo día, no hay restaurante, parece un sitio abandonado.
luis enrique
El hotel lo están remodelando muy bien en las instalaciones, aunque le faltan muchos detalles que estoy seguro los irán arreglando, el encargado muy amable, solo lo que no nos gustó que el día que llegamos en la noche algunos trabajadores se pusieron a tomar bebidas alcohólicas en el patio y se escuchaba toda la noche el ruido, terminaron como a las 4 de la mañana y no nos dejaron dormir. Eso fue lo único que no nos gustó de esa noche. Por eso las 4 estrellas, sino hubieran tenido 5. Pero como digo, están comenzando seguro irán mejorando
Daniela
Mala experiencia
La diferencia de precio de la aplicación y la que tiene el hotel directamente es exagerada.
La ubicación es terrible porque se escuchan los autos que pasan por la carretera todo el tiempo.
Las camas son demasiado duras con las sábanas de pésima calidad y viejas.
La ubicación es terrible porque se escuchan los autos que pasan por la carretera todo el tiempo.
Las camas son demasiado duras con las sábanas de pésima calidad y viejas.
Farid
Bluffe...
Séjour bizarre, sauf aucune bouteille d'eau durant notre séjour, alors que les autorités sanitaires interdisent l'eau du robinet. Pas de kit de toilette dans les chambres, pas de cintres pour pendre les vêtements , petit déjeuner monotone en variété, 2 jours de coupure internet. Enfin, éviter cet établissement j'ai l'habitude des hôtels chaque année durant deux mois. A éviter...
Francisco Cuauhtemoc
Excelente lugar recomendable
Maria
Todo muy bonito
Daniel
Muy recomendable
Todo nos fue increíble, es un hotel que está muy muy cerca de xel-ha y Tulum.
Tiene una alberca bastante agradable y muy tranquilo el lugar.
La atención y servicio es impecable
Tiene una alberca bastante agradable y muy tranquilo el lugar.
La atención y servicio es impecable
Hidalgo Horacio
Ustedes al igual que esos mugroso hotel son sinverguenzas pues nos cobraron y no usamos ese hotel sucio. Jamas volvere a utilizar sus servicios, pues llamos para cancelar la reservacion y nos dijeron que si y luego como ladrones que son lo cobraron
Roberto
El personal muy atento, la propiedad agradable y las habitaciones en buen estado y de agradables dimensiones; los alimentos sabrosos y el almuerzo incluido bueno -a secas- solo el restaurant tiene goteras y el ruido es constante por la cercanía a la carretera -considérenlo por si es de importancia- Muy buena relación costo beneficio.
Gracias por la atención de Daniel y su excelente recomendación del Cenote Taak Bi Ha.
Gracias por la atención de Daniel y su excelente recomendación del Cenote Taak Bi Ha.
Ana Ruth
Fuimos al triatlón de xelha así que la ubicación estaba increíble además de que tienda muuuy cerca varios cenotes preciosos y la
Zona arqueológica de Tulum muy cerca también
Al
Hotel le falta un poco de mantenimiento y se agradecería un poco Más amplia la carta del
Restaurante pero si está rica la Comida y bien servida
La atención es excelente, José fue quien nos atendió la mayor parte del tiempo y fue súper amable, muy atento y educado, nos ayudaron en cositas que nos faltaron en nuestro viaje y siempre fueron muy amables todos. Increíble servicio por
Parte de José
Zona arqueológica de Tulum muy cerca también
Al
Hotel le falta un poco de mantenimiento y se agradecería un poco Más amplia la carta del
Restaurante pero si está rica la Comida y bien servida
La atención es excelente, José fue quien nos atendió la mayor parte del tiempo y fue súper amable, muy atento y educado, nos ayudaron en cositas que nos faltaron en nuestro viaje y siempre fueron muy amables todos. Increíble servicio por
Parte de José
Rodolfo
Excelente lugar, los desayunos sencillos pero muy ricos (lo recomiendo sin duda)
Location & surroundings
Hotel Hacienda Dos Ojos
Carretera Federal Cancun Tulum Km 245 Lote 858 Z12, Tulum, Mexico
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Hotel Hacienda Dos Ojos
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