Name: Dreams Tulum Resort & SPA All Inclusive
Address: Carretera Chetumal -PTO. Juarez Km 236.7 No. 1, Tulum, 77780, MX

Dreams Tulum Resort & SPA All Inclusive

Riviera Maya / Playa del Carmen · Mexico

Carretera Chetumal -PTO. Juarez Km 236.7 No. 1View location

100 reviews shown

10/10

Exceptional

18 Jul 2026

Donald

We went here to celebrate a family members anniversary this past Valentine’s Day weekend. What a great experience this was! From the moment we checked in and were offered fresh cold cocktails to all the points in between. The staff and their attentiveness was amazing. The food was great, the bars were great, the activities were fun, and the location was beautiful. Definitely a great vacation at a great price and we would definitely visit here again. Forgot to mention everything was included… yes everything.

Family

10/10

Exceptional

13 Jul 2026

Mayra Lizeth

This resort was beautiful, clean, and well maintained. The staff was incredibly friendly and helpful throughout our stay. Jose, who was our waiter on several occasions, always provided warm, attentive, and exceptional service that made our dining experiences even more enjoyable.

The food was delicious, and our favorite dining experience was at the Hibachi restaurant. The chef was entertaining, engaging, and made the meal a lot of fun for both the adults and the kids.

There are just a few things I hope the resort considers improving in the future. The Kids Club family time is scheduled from 12:30 p.m. to 2:30 p.m., which is the hottest part of the day. It might be more enjoyable for families if it were offered earlier in the morning or later in the afternoon. The buffet also closes from 11:30 a.m. to 12:30 p.m. while transitioning between menus, which isn't ideal for families with younger children who may need to eat during that time. Lastly, the rooms felt a bit warm during the hottest part of the day, even with the thermostat set to 23°C.

Overall, our family had a wonderful vacation. Despite these minor issues, we truly enjoyed our stay and would definitely return.

Family_with_children

10/10

Exceptional

11 Jul 2026

Alison

Wonderful staff! We loved the restaurants. The wait staff is so friendly and fun. We were lucky enough to have Carlos as our waiter for 3 consecutive nights. Laura in concierge services was fenomenal. The entertainment crew put together lots of fun activities and music/dance each night. We had a great vacation

Partner

4/10

Poor

06 Jul 2026

Rajendra

Im surprised when i got there, the whole place smeels like sewer. My husband was showering and the water turn off. The food wasn't great, I got a stomach bug. In the room everything looks old, not sure if it's racoon or what type of animal but our friends left there balcony door open and it came in empty out a makeup and left. I feel its a big resort, ample space and they can do alot better, especialy start by renovating, go and taste all the chefs food, make changes, improve, improve, improve until things change. For the money spent there you are better off in another dreams resort or go to cancun instead. 40 of us was there and non of us will ever go back to this one.

Family_with_children

4/10

Poor

02 Jul 2026

Joe

There were a lot of construction going on so most of the restaurants were closed when we got there and they combine one restaurant for the buffet and a dinner. They open it for other restaurants which was horrible. The beach was disgusting with the seaweed we could not go on the beach we could not get in the sea in the water.

Family_with_children

6/10

Pleasant

30 Jun 2026

Sahodrie

Seaweed at the beach and it smells

Family_with_children

10/10

Exceptional

28 Jun 2026

Johan

Everything was god

Family_with_children

6/10

Pleasant

25 Jun 2026

Paul

Lots of construction going on on. Jackhammers at breakfast. Paint fumes coming through AC from room next door on last night. Many resultants closed on different nights, hard to keep track of what’s available. And pushy pressure to sit through presentation for silly Hyatt travelers club that was super annoying but at least led to nice credit to spend on tour. Otherwise gorgeous place with lovely staff and fees for a family vacation.

Family_with_children

10/10

Exceptional

23 Jun 2026

Lucinda

Wonderful experience!

Partner

10/10

Exceptional

23 Jun 2026

David

Many staff only did the bare minimum. Rowdy guests were allowed to annoy other peaceful guests. The enthusiasm and energy was lacking. Food left much to be desired. Most concierge and excursions staff were passive in their approach to offerings.

Family

4/10

Poor

22 Jun 2026

Olayinka

Our recent stay at Dreams Tulum was extremely disappointing. The biggest issue was that we were never informed prior to arrival that significant renovations were taking place throughout the resort. Had we known, we would have reconsidered our booking or chosen another destination. Guests deserve transparency when construction may impact their vacation experience.The renovations resulted in limited restaurant availability and reduced dining options. We specifically chose this trip to celebrate a special occasion and looked forward to enjoying the resort's restaurants. Several options were unavailable, and we were unable to enjoy the special celebration meal we had planned. This was particularly frustrating because dining was one of the main reasons we selected this resort.
Additionally, there were few gluten free food choices which made finding suitable meals often difficult and adding unecessary stress to what was supposed to be a relaxing vacation.
One of our rooms also had multiple maintenance issues. When we addressed our concerns to the hotel's attention, the response from management was disappointing. The compensation offered was minimal and did not adequately reflect the inconvenience we experienced. More concerning was the attitude of the management team, who acted like we were asking for a favor rather than being proactive with a fair resolution to legitimate concerns.
This experience fell short of expectations and hope there is improvement in the future.

Family_with_children

4/10

Poor

20 Jun 2026

Suzannah Marie

We knew after booking about the “under construction “ which we thought was about the swim up rooms. But we are on vacation and wanted to make the most of it. However, the vacation vibes were ruined due to the LOUD construction scene which was heavily consisted of jackhammer and concrete dust flying everywhere. The food is mediocre. The only place about this resort is the staff.

Family_with_children

10/10

Exceptional

16 Jun 2026

Efrain

Rooms were amazing, staff was amazing and helpful, food was good, however, there weren’t too many options on their buffet style. The hotel supposedly offered kayaking, however, this was not true. Other than that, the stay was nice.

Partner

6/10

Pleasant

13 Jun 2026

Francine

The service was amazing; however most restaurants were closed and the beaches were covered in mounds of seaweed. As such, we couldn’t enjoy the beaches or the ocean. Some of this was seasonal, but we were never notified of the limitations and reduced amenities. We couldn’t even book many of the excursions due to the seaweed and oceans. Additionally, several areas and amenities were under construction with no notification.

Partner

8/10

Excellent

10 Jun 2026

Marc Cortez

👍

Partner

10/10

Exceptional

08 Jun 2026

Heather

The resort was amazing. Right on the beach. Easy to coordinate taxis into town.
Only thing was we were not made aware of any events happening on certain nights or what restaurants were open which nights

Friends_and_family Friends

10/10

Exceptional

06 Jun 2026

Manuel De la

We’ve been to several spots in Mexico and other resorts but to be honest Dreams Tulum is our home. As soon as you walk in, everyone greets you, everyone smiles, and everyone steps a side to make sure your are okay. Dreams Tulum reminds me of a small town in the middle of the jungle, a small town that everyone knows your name. Only ding in the beach and need to figure out the best time to come, but on a clear day you can actually walk out (chest high at least 50 yards), another disclaimer they are renovating right now since Hyatt bought the chain. I know they’re might be other resorts but to be honest this place has taken my heart away

Self

6/10

Pleasant

03 Jun 2026

Ysmael

Excellent staff, attention and service. The beach is unusable, closed everyday, because of the Sargaso (algae).

Partner

10/10

Exceptional

28 May 2026

CONCEICAO CASSOLI

Everything is great!

Partner

10/10

Exceptional

26 May 2026

Randall Harvey

Staff was friendly and excellent. Food was very good. Service was top notch.

Partner

8/10

Excellent

26 May 2026

Kyle

spa and service were great

Self

10/10

Exceptional

23 May 2026

Abel

Very Very Friendly Staff! Rooms and All inclusive were Great! Splash Zone for kids was Great for our 2 Year old

Family_with_children

10/10

Exceptional

22 May 2026

Davon

Beautiful property but it needs to have way more things to do on the property it’s super boring I’m so sorry but if u have shows or pool party’s and activities it’ll bring more ppl to the property

Partner

10/10

Exceptional

20 May 2026

Philip Robert

All staff friendly and helpful

8/10

Excellent

30 Apr 2026

Ashleigh

We had a lovely stay at Dreams. The beds were super comfortable, it was quiet and the staff were really helpful.

Partner

2/10

Poor

27 Apr 2026

Tony

Our experience at Dreams Resort Tulum was extremely disappointing. At checkout, the resort added a $200 charge for what they claimed were “bodily fluids” on the sheets, when in reality, it was simply makeup. When we questioned the charge, we were threatened with involving the authorities if we didn’t pay.

We were traveling with a large group, and several of us were hit with the same $200 fee for various questionable reasons, which felt unfair and excessive.

To make matters worse, from the very first day, we received early morning calls (as early as 8:00 AM) pressuring us to attend a timeshare presentation. The constant sales pitches followed us throughout the resort and made it difficult to relax and enjoy our vacation.

Unfortunately, this experience left a very negative impression, and we will not be returning.

Friends

2/10

Poor

25 Apr 2026

Dang Anh Huy

I would not come back to this resort.
Food:
- buffet has repeat food and nothing was really good. All dishes are just so so. The taste is plain ….half of the buffet are steamed, fried or grilled vegetables. The juice seemed like it was mixed with water. The fruit quality is bad most of the time, and there are not a lot of options.
- Drink: you can feel they are using cheap ingredients
- restaurants: french restaurant closes every other day. Italian restaurant showed it was opened on Thursday but when we came, they said it was closed. Seaside grill restaurant closes on weekends and Monday. Only Asian restaurants opens whole week but sushi restaurant doesn’t have a lot of seat, and one of asian restaurants charges extra $20.
Rooms: old but clean however, resort was having construction next to my friend room in the middle of the week but did not inform them in advance. The sound was loud and from 9-5, when my friend asked they said there were no room to change and ask if my friend would like to change hotel.
The resort kept sending us VIP package but honestly it sounds like scam.

Friends

10/10

Exceptional

23 Apr 2026

Christie

Edgar and Andrea all the staff are great Portofino had the best food seaside grill worst food. The cabana concierge was very good just wish the ocean had less Algea

Family_with_children

10/10

Exceptional

22 Apr 2026

Jerry

Everything was good. The service was excellent. We were a little disappointed with all the seaweed and algae. By all in all the trip was very I relaxing which our intent!

10/10

Exceptional

20 Apr 2026

John

The Dreams Tulum and Spa was a wonderful place to celebrate my wife’s 66th birthday weekend. The staff went above and beyond to make this a very special extended weekend trip on multiple occasions. Don’t DREAM about it, just do it.
4.5 for sure.

Partner

6/10

Pleasant

18 Apr 2026

JASMINE

Bed was uncomfortable- doesn’t look like what I saw on the website!

Family

10/10

Exceptional

18 Apr 2026

Alberto

Wonderful room on the renovated area (preferred club), Alejandra, Laura with the Preferred Club concierge they were amazing and so attentive. At the Preferred beach club Santino and Benito were absolutely the best!

Family_with_children

4/10

Poor

10 Apr 2026

Diego F.

Las habitaciones no están listas a tiempo. Te la entregan hasta 1 hora y media después. Ir a cualquiera de sus restaurantes es un desastre. No tienen un sistema o plataforma automatizado, todo lo hacen manual. La hostes es la que te lleva a la mesa y deja desatendida la recepción de los restaurantes. Pésima coordinación en restaurantes. La comida estuvo bien, pero las porciones son muy pequeñas, parece que es un menú de degustación. No regresaría.

Family_with_children

10/10

Exceptional

09 Apr 2026

JAMES

Excelente volveremos

8/10

Excellent

09 Apr 2026

Julian

Every thing was great

10/10

Exceptional

06 Apr 2026

Jovanna Guardado

Everything was great

Family_with_children

10/10

Exceptional

31 Mar 2026

Teresa

I've been to different resorts internationally.And this one was very impressive.I couldn't come up with anything to complain about 😉

10/10

Exceptional

30 Mar 2026

Rodrigo Miravete

Yes

Partner

8/10

Excellent

25 Mar 2026

DeAndre

Everything was nice. Arrived at night around 9pm. They welcomed us home, and gathered the is the luggage. Off we went on resort cart. Beautiful lit pathway, line with palm trees. Welcome, sash on the door. checked in with preferred club members and the festivities began. Served premium drinks. The next 3 days were wonderful, the all inclusive package was definitely a deal. Food was pretty good.Room was very nice. Dual balconies, by the pool, an our ocean view. Staff was very nice. Rooms were kept very clean. We recommend the excursion package to the cenotos and snorkeling

6/10

Pleasant

21 Mar 2026

Christopher

This resort is very average and not as good as the dreams in Punta Cana.
- it’s old and dated
- the restaurants aren’t very good and they’re often closed
- rooms need an update
- the biggest complaint is that there’s two pools and one of them is used all day as a party. Constant music, people drinking in the pool all day (and never getting out to go to the washroom),
- there are limited lounge chairs and they’re always “reserved by 7:00 am.
- lastly and not someting the resort can manage but there’s a huge sargasm problem rendering tue beach and ocean a smelly mess.

Family_with_children

10/10

Exceptional

21 Mar 2026

Emma

The stay was amazing! The staff was so friendly, Rodrigo at the front desk was so accommodating and helped us with everything! I will say that if you are in your 20s, there’s not that many things to do. It’s mostly catered to older people and children and the beach has a lot of seaweed with trash, not able to swim that much but the staff and the food and everybody was so sweet I would come back just for that!

10/10

Exceptional

20 Mar 2026

Paul

What a great resort!

My family and I had an amazing time.

Family_with_children

2/10

Poor

20 Mar 2026

Cassra

Horrible resort

Self

10/10

Exceptional

12 Mar 2026

Tolbert

Jan was the best. He made sure he told me everything I needed to know about my stay. Including any extra things from Expedia. And Edgar was also great as a host and made our dinner for my sister personable and it made her feel special on her birthday. Thank you Jan. Thank you staff. Me, my sister, my brother in law, and my nephew enjoyed it all

Family_with_children

10/10

Exceptional

11 Mar 2026

Matthew

Amazing entertainment and staff as always. Constantly working their hardest to maintain a clean and fun environment for everyone.

Partner

4/10

Poor

08 Mar 2026

Becky

The room was not good. I upgraded to a priority swim out and the lock on the conjoined room was broken the screen on the sliding door was ripped the safe was broken. And the worst part was no bar service for the swim out and the closest bar was at the other end of the property so having the swim out room was not worth it if you're planning on drinking. The food was not that good and the only thing the minny bar had was soda and water. I would not go back and wouldn't recommend. For this being a Hyatt property for me it was disappointing as I have always had better from their property's and paying to be a priority member I was disappointed as I just did not get that.

Family

10/10

Exceptional

05 Mar 2026

Lediola

Staff was amazing

Partner

10/10

Exceptional

04 Mar 2026

Lisa

The resort is beautiful, and hospitality was top notch. I would go again and recommend it to anyone.

Friends

10/10

Exceptional

03 Mar 2026

Patricia

Our room was always clean. The staff thought out the property was very nice and helpful. The ocean views were beautiful. Best place we had stayed at.

10/10

Exceptional

27 Feb 2026

ginger

This is our 4th and best time at Dreams Tulum. The preferred club was well worth every penny. Manuel was incredible from the check in where we were whisked into a private lounge where we could eat and drink while checking in, no waiting. We wanted a quieter room and were able to move even thought the hotel was sold out, thank you Manuel and Victoria. Everything stood out, but Geyslor at the beach preferred club is very special, personable, warm and professional. We got a bed on the beach one of the days and enjoyed relaxing and being taken care of by staff. Even though the club was sold out there was no waiting, enough chairs and didn't feel crowded at pools or beach. I had teenagers with me and they enjoyed their time as much as we did. Also visited a couple cenotes and Tulum city which is 15 minutes away. Enjoy!

Family_with_children

8/10

Excellent

22 Feb 2026

Gail

Friendly staff.

Friends

8/10

Excellent

21 Feb 2026

Jenny

The staff was amazing!

10/10

Exceptional

21 Feb 2026

Carol

We had a fabulous time celebrating my 60th with my best friend at Tulum! Erik, Danny, and all the entertainers were so much fun! The food and drinks were great and we paid extra for Hibachi which I highly recommend. Everyone was so happy and very polite. All the workers worked hard to make our experience a memoriable one. CHEERS to TULUM!

Friends

10/10

Exceptional

20 Feb 2026

Ian

Everything was as expected.

Partner

10/10

Exceptional

20 Feb 2026

Alicia

This is our second time to this resort and loved it again. We did have a leak in our room but they fixed right away. I did hear that they are starting renovations in April which will be good since some of it is a little run down. Food is amazing and staff are very friendly.

Friends

10/10

Exceptional

18 Feb 2026

Carmen

Form the moment we arrived we were greeted with chilled Champagne at the door at that moment I knew that we were in the right place, and I wasn’t disappointed everything in this resort was by far exceeded what I expected the cleanliness the attention given to every guest, the entertainment offered at the resort till the last day it never changed. It was a beautiful experience. It was my first time visiting Tulum and I was not disappointed at the very least.

Friends

10/10

Exceptional

17 Feb 2026

Lisa Diane

The staff were amazing here and they accommodated all my requests so quickly.

Friends

8/10

Excellent

15 Feb 2026

Deirdre

The room was clean and the staff was very welcoming.

Business_and_leisure Self

10/10

Exceptional

15 Feb 2026

Lia

Staff are lovely, nice and helpful. The grounds are immaculate and beautiful.

Leisure Friends

6/10

Pleasant

14 Feb 2026

Raji

While our room got upgraded with a pool - it was much smaller than the original room we booked; with two kids we would had preferred more space over the private pool as it was so cold. Food was ok - Mexican restaurant was decent. This is an older hotel so you have to expect that the rooms and their conditions are older as well

Leisure Family_with_children

10/10

Exceptional

13 Feb 2026

Israel

The number one thing that stood out to my Wife and I was the customer service. The staff was actually happy to have us and you could feel it. The food and drinks were good too. The scenery/ aesthetics was absolutely beautiful which prompted us to do a great photo shoot with Enersto and was so good!! The photos turned out amazing!! Thank you to Isabella (Front desk), Juan (Bailsman), Erick (Spanish class), Benito (drink waiter on the beach). And of the housekeepers and plenty of other nice staff that we didn't quite catch your name but we felt your positive energy. The beach was beautiful and not much seaweed at all and they cleaned it daily! This was a Valentine trip for my Wife and I and you all exceeded our expectations. Gracias!!

Leisure Partner

8/10

Excellent

12 Feb 2026

Thomas Edward

We enjoyed several things with our stay - the staff was always friendly and eager to help. Our room was CLEAN and the grounds were nicely kept. We enjoyed several of the evening events. The restaurants were great and the food was delicious. Keep in mind, if you have an early excursion, before breakfast, you can order room service the night before and it will be delivered ON TIME and made to perfection!!! We did not take any children, so I dont know abt those amenities. One thing to note, during our check in, were weren't explained / advised as to what our package included. This was frustrating as we did not know we had access to other parts of the resort. Overall, a solid 4 on the rating.

Leisure Partner

10/10

Exceptional

10 Feb 2026

Aaron Joshua

Amazing staff everyone was so friendly I’d love to go back

Leisure Family

10/10

Exceptional

10 Feb 2026

Ramachandra

Room was spotless.staff was very helpfull.
I had lot of trouble to locate rooms given their room number. I strongly suggest to set up indicators to locate rooms given the room#.

6/10

Pleasant

03 Feb 2026

Donna Phyllis

The staff was nice. Just was a hierarchy system. That was very noticeable

Leisure Family

10/10

Exceptional

01 Feb 2026

JAYSON R ST

Nice older resort.

8/10

Excellent

27 Jan 2026

Leslie

The property was clean and beautiful. Food excellent, but what stood out most for us was the incredible customer service Rodrigo at the front desk provided. It was my birthday, and he made it extremely special, from offering upgrades for a beachfront room, along with other niceties. He was simply amazing. Entertainment was also good.

Leisure Partner

8/10

Excellent

20 Jan 2026

francesco

Breakfast was basic with not a lot of variety. The resort was nice spacious. The deluxe room was a little outdated and close to pools and ocean but very close to the nightly music parties and very loud otherwise a good stay

Leisure Family

8/10

Excellent

18 Jan 2026

Derek

Great staff

Leisure Family

10/10

Exceptional

13 Jan 2026

Tyree

Overall great experience

Leisure Partner

10/10

Exceptional

08 Jan 2026

Francisco

Everything was good at this resort food personal the people in the lobby restaurants bars etc it was amazing

Leisure Family

6/10

Pleasant

02 Jan 2026

Catherine Lynn

The room was ok but it had six flights of stairs no elevators the food is very institutional no flavor and everything was cold even the hot food the beach had sargassum very bad for our first 4 days then it was better but the smell was awful.The staff at this hotel are very good but they cant make up for the bad food and beach we up graded to preferred guest the only thing good about that was closer room to the beach it is an absolute waste of money to upgrade! We spent New Years Eve here and unless you spent hundreds extra for the special dinner they did nothing for you for new years we wont go back very disappointing

Leisure Partner

10/10

Exceptional

02 Jan 2026

Greg

Good app

Business_and_leisure Family

6/10

Pleasant

01 Jan 2026

Wayne

The room was in serious need of updating. The toilet paper holder was falling off of the wall. The mirror had large black streaks down it where the plating came off the back. The toilet would run constantly unless you lifted the lid and made sure that the flappervalve was in place. The lobby had a chair with the fabric hanging down below off the bottom. However, the staff was nice at the hotel. The buffet was not near as good as other all inclusive that I have stayed at. It is good that it has the location that it does or it would not be worth staying there.

Leisure Family

2/10

Poor

31 Dec 2025

Timothy

Room was dirty. The food was really, really bad. I would not recommend this price to others.

10/10

Exceptional

26 Dec 2025

Christine Joy

I had an amazing time at Dreams Tulum Resort — the property is beautiful, the vibe is relaxing, and the staff made my stay really special. The rooms and grounds were gorgeous, and I truly enjoyed the overall experience.

If I had one small piece of feedback, I’d recommend choosing the restaurants over the buffet — the restaurant food was definitely better in quality and flavor. Other than that, everything about my stay was wonderful, and I’d absolutely come back and recommend it to others.

Leisure Self

10/10

Exceptional

23 Dec 2025

Josue

There was one time the world cafe took a long time to seat me, when the restaurant wasn’t full and I didn’t have much time. That was my only complaint thus far, other than that, maybe more cabs should be available to get from the beach to the gym.

Leisure Self

10/10

Exceptional

16 Dec 2025

James

Room was great, very clean. Staff was amazing!

Leisure Partner

10/10

Exceptional

12 Dec 2025

Larry Walter

Friendly workers, and a lot of them

6/10

Pleasant

10 Dec 2025

Janyah

Great place overall. Food 8.5/10 if that food wasn’t too good. Rooms were okay clean but something sure enough bit us up in that bed.

Leisure Friends

10/10

Exceptional

09 Dec 2025

Fritzgerald

Property was really nice and plenty if parking space.

Leisure Friends

10/10

Exceptional

08 Dec 2025

Denise

Rooms were clean, a little dated. Restaurants were good & staff at these restaurants were great. However our experience with the staff in the world cafe was hit & miss. The preferred club staff on the beach were amazing — saturnino, Marcos, Laura, Salvador, Guadalupe, all the staff were fabulous

Leisure Partner

10/10

Exceptional

06 Dec 2025

Spencer

Clean room good food staff was great

Leisure Partner

10/10

Exceptional

30 Nov 2025

Shavonte

I had an amazing stay! The staff was very pleasant, friendly and showed you a great time. 100000/10 highly recommend. Very beautiful, private beach, nice, clean, spacious rooms. Food was delicious:)

Leisure Partner

8/10

Excellent

27 Nov 2025

Paula Monica

The resort in general is great. The only negative issue I noticed is that for those who smoke there are only two places no very convenient. One is next to the lobby and the second one is behind the buffet restaurant and the security personnel are always asking guests to only smoke in those places. For people who smoke would be very nice to have more places close to the beach and close to the bars. Smokers are heavily discriminated. That is my opinion

8/10

Excellent

26 Nov 2025

Carlos

The beach is great and the hotel is wonderful, Staff and amenities are high end

Leisure Partner

10/10

Exceptional

26 Nov 2025

Connie

The options for dining and entertainment were excellent. The staff are very friendly and ready to help with anything. There are good options for excursions but you don’t need to leave the resort to have a great time.

Partner

10/10

Exceptional

25 Nov 2025

Ivone

The room was great, spacious and clean, bed very comfortable! All the staff was very friendly and helpful. The resort in general was amazing!

Friends_and_family Family

6/10

Pleasant

24 Nov 2025

brack alan

Dated, food can use work, our bed in 3119 needs to be replaced

Partner

10/10

Exceptional

24 Nov 2025

Alexandria

Great staff Clean resort Good food

Leisure Family

10/10

Exceptional

23 Nov 2025

Griselda

Rooms were spotless staff were ALL friendly and eager to help in any way. All very welcoming and super polite. Good was amazing and delicious. Loved our stay

Leisure Friends

6/10

Pleasant

22 Nov 2025

Sandra

The place is beautiful, the staff is great but the rooms need work. Bathroom and shower doors don’t close properly. At night I can hear my neighbors entire conversation. And I don’t know what would posses a company to reuse old chips at a Buffett but it really ruined breakfast for me. I really like chilaquiles, tried a couple times in case it was a one off. Nope. Gross tasting chips that have been clearly reused day after day. I am all for not wasting food if it’s still good. The food was over all mediocre. In a place like Mexico where food is so delicious and affordable I would not do an all inclusive again. The best food we had the whole trip was on our day trip to Chichen Itza and the Senote. Then at the airport when we were leaving. Although a truly beautiful location as a Mexican/American I would not go back. This place gave slight cruise vibes where they are often trying to upsell you. Not a fan.

4/10

Poor

21 Nov 2025

Lindsay

We upgraded to a room with a swim out pool and our whole room smelled like milldew and all our belongings smell as well. We were disappointed in the food. The best meal we had was the club sandwich from room service.

Leisure Partner

4/10

Poor

21 Nov 2025

Joseph

The thing i didn't like the most was they put me in a room with a dysfunctional jacuzzi, why would you put someone in a room that pays good money for something that doesn't work and try to downgrade me to something smaller??? That doesn't even make sense, before you put someone in any of these rooms, you have to make sure everything is functional...But that wasn't professional in my book

Leisure Self

8/10

Excellent

17 Nov 2025

Valentina

Staff is great, friendly! Amenities are nice, food is good and coffee but most of the specialty restaurants are closed. There are few wedding a day so if you are not a part of a Wedding party it could be overwhelming.

Leisure Friends

8/10

Excellent

14 Nov 2025

NIKIA

The room service and the spa were absolutely wonderful.

Leisure Self

6/10

Pleasant

13 Nov 2025

Petar

The hotel and rooms were dated, you can tell it's an older resort. The pool tiles and concrete were either breaking off or peeling. The main pool was also a little dirty. The resort could use a refresh. The food at the Buffet for Breakfast, lunch and dinner was repetitive every day, and would probably give it a 6.5/10 for the selection and quality. Staff were nice overall, but some try to take advantage and sell you overpriced premium liquor.. But I guess that's Mexico overall..

Leisure Family_with_children

10/10

Exceptional

08 Nov 2025

Pamela

This was our first visit to Tulum and we will definitely be back! The service at this resort was 5 star (especially Alfonzo at the preferred beach), rooms beautiful and well cared for, the food/drinks were fantastic along with prompt room service on any request. We loved how secluded this resort was with miles of beaches to explore. We look forward to bringing our kids with us next trip!!!

Leisure Partner

10/10

Exceptional

07 Nov 2025

Valentina

Staff is extremely nice, gardens are beautifully maintained. Cocktails are great, food is very good.

Leisure Friends

10/10

Exceptional

03 Nov 2025

Sharlonda

Enjoyed everything about my trip