VR CLUB TULUM RIVIERA

10/10

Exceptional

17 Jun 2026

Melissa

I loved everything about VR club tulum. The staff was very welcoming and kind and polite. Pools are great. The beach had seaweed, but that’s out of any humans control—Mother Nature! The only thing is that the shower water doesn’t get very hot but it’s still warm. Also, it was my birthday and my dads and they gave a cute cake with a cute decoration on the bed. I can’t wait to go back!!!

Family

10/10

Exceptional

01 May 2026

Alena

The food was great

2/10

Poor

18 Apr 2026

Emerick

Perfect property for peace and tranquility.

Self

10/10

Exceptional

09 Apr 2026

Valeriia

Hotel is new and perfect. Far from the city,like oasis in the middle of desert. I pretty much liked that vibe to be far. Gladly we rented a car. We only signed for breakfast pack which was amazing. Coffee was really bad but that's in almost all Mexico. Everything else was very thoughtful.

Didn't like the rule of not permitted walking barefoot in the dining area which is kinda stupid, because beach is 2 metres away and everyone there is barefoot. And also why would I not want to walk barefoot on my vacation near the beach and on perfectly temperatured surface?

Lovely view from the window. You are living basically on the beach. Just loved that. Was sad to leave the place

Friends

2/10

Poor

24 Mar 2026

Varan

Too rools

10/10

Exceptional

01 Mar 2026

Terry

Rooms, meals, and staff were great. Early morning coffee service would be so nice.

Partner

6/10

Pleasant

20 Feb 2026

Abelino

I would fairly say this is a 3 star hotel and for that they delivered. 4 star no. All 3 pools were green with algae, and the jacuzzi was cold. They did a good job of cleaning the sargasso and making a usable space in the ocean. But bring water shoes. They did not stock my room with coffee pot. I had to ask for the bedding that was missing for the other beds, as well as for beach towels everyday. The regular buffet is 3 star. The other 2 restaurants never had reservations available so we had to eat the dry mediocre food from the regular buffet each day. The power kept going out for an entire day. No one took our luggage to our room. When we asked for a receipt at checkout, we couldn’t get that either, had to take a picture of the computer screen. The room was very clean, views amazing. No kayaks or other aquatic equipment available. The staff were all nice.

Family_with_children

10/10

Exceptional

14 Feb 2026

Wendy

VR Club was a beautiful place to spend 2 weeks!
Our room was excellent… just what we were looking for, steps from one of the pools and only a few more steps to the ocean!
I loved the sunrises every morning!
The staff were excellent, very kind and helpful! The buffet was amazing and lots of exciting dishes to choose from!
Everything was clean and well cared for and we would recommend this place to anyone!
The only thing I may add is that we found the majority of guests were French speaking therefore meeting new friends was difficult if you didn’t speak a 2nd language!
Thanks again for a great relaxing and welcoming holiday to Tulum.

10/10

Exceptional

15 Jan 2026

Nguyen Thien Phuoc

We had a great stay here. Super friendly staff, professional, attentive, everything is clean and spotless. The FREE buffet breakfast is really decent and has a wide range of food. You can easily find American breakfast or Mexican style chilaquiles with eggs cooked to order. Bed is not really comfortable and we asked for some blankets but it is not a big problem. Parking is spacious. Beautiful beach view, walk straight to the beach in 1 min, Live music on certain night. We rented a car and took 15 mins every time we wanted to go to Avenida Tulum which is a busy street with shops, restaurants, pharmacies, etc. 10 mins from Xel-ha is a plus! Hand down best experience!

Leisure Family

10/10

Exceptional

08 Jan 2026

Andrew

not luxurious but very nice place to be and a great staff

Partner

10/10

Exceptional

18 Dec 2025

Uriel

The mirror had a few black spots but the balcony view was unbeatable

Leisure Partner

10/10

Exceptional

21 Jul 2025

DAVID

Excelente

4/10

Poor

19 Jun 2025

Brittney

Not clean smelled like urine , stains on flooring , ride employees and harassment

Self

10/10

Exceptional

11 Jun 2025

Marta

I like easy going atmosphere, friendly staff, good food

Leisure Family

8/10

Excellent

13 May 2025

salvador

No night life no store on property to buy sunscreen 30 dollars to taxi to town had a good time just not convenient

Leisure Partner

6/10

Pleasant

13 May 2025

Glen

Restful spot

Our room was nicely cleaned every day. The restaurant, grounds and pool were nicely maintained, except for the beach. The sandy area by the pool was raked but in \"seaweed season\" expect a large zone of seaweed to get through in order to get to the ocean. There wasn't the ever present loud music to deal with making the pool visits peaceful. There weren't a lot of other guests at this time so we always had chairs for the pool or beach. Waitstaff present at pool. If the power goes out you will not have a/c or water until it is restored. The room a/c was weak and then it died. We ended up moving late one night to another room that also had weak a/c. Screens on the doors and ceiling fans would be a nice add on. Meals seemed expensive at the resort but they were in town as well. We opted for the room/breakfast deal. Meals are a typical buffet. But there are other restaurants on site. Check for hours. Staff was very friendly and helpful. Tour companies onsite. Get a rental car. It's worth it if you like to get out and see things on your own. Taxis and buses are available at the security gate or on call. The ruins are great in Tulum and Chichen Itza is only a 2 hour drive away if you are into that sort of thing. From the highway in it is not paved. Expect a few bumps. You can visit several places with this resort as a base camp. This might be a nice family place. I would actually stay here again if we were to return to Tulum.

Partner

8/10

Excellent

06 May 2025

Justin

Good hotel on the beach

Great beach front hotel. Staff were friendly and tasty breakfast options which rotated most days. We were disappointed that some of the kayaking, tennis lessons and the gym wasn’t available as described. In part due to a hurricane. The hotel could have done with a better welcome tour or welcome / information pack as we had to ask the front desk a lot of questions. But the lady on reception was great and very helpful. (Five stars for her)

Friends_and_family Friends

10/10

Exceptional

26 Apr 2025

Bo

quite and lovely

6/10

Pleasant

05 Apr 2025

E

Nice enough - front desk staff aren’t very helpful. They will also add money onto taxi costs so watch out.
However the dining room and bar staff are lovely and very helpful.
There are better options around but it ticks a box

Leisure Self

6/10

Pleasant

19 Mar 2025

Denise

The resort itself was above average for the price. It was nice that it was quiet and on the beach. The seaweed was a constant issue, and although the staff attempted to keep it to a minimum, it did continue to be a problem. I didn't read anywhere in the reviews prior to book that they didn't want you to flush toilet paper, which honestly doesn't sit well with me. There were two restaurants and the buffet on the premises. We only went to the italian restaurant and the buffet. The italian restaurant was good. The buffet breakfast had a number of options including omelets made to order and was included with your stay. We did try the buffet for dinner on two nights which was an extra cost of $64 canadian per person, which seemed a bit expensive to me as the food was nothing to be overwhelmed with. I am thankful we had rented a car. The parking was free. The resort was about 15 minutes by car into downtown Tulum. It would have been expensive to pay for cabs each time we wanted to go into town.

Leisure Partner

4/10

Poor

05 Mar 2025

Melissa

Beach was beautiful. Dresser in room was broken. Could not put toilet paper in toilet, had to put it in a trash can- entire resort is like this. Food was fair at buffet,had food poisoning last night of stay and only ate at resort. Drinks were fair at bar. More mixer than alcohol. Staff was very friendly and helpful. I would give it a 6 out of 10. If u r looking for beautiful beach, this is it. If u r looking for hotel with nice amenities, not the place for you.

Leisure Friends

10/10

Exceptional

27 Dec 2024

Jack

We loved our time at VR Club! The resort is quiet and small and has a very family atmosphere. The staff is attentive to all needs and strives for excellence in every area. Food was delicious, room cleaning was excellent, all services were fantastic! Will definitely return!

Leisure Partner

10/10

Exceptional

09 Dec 2024

Russ

In my opinion this is definitely the best place to stay and a great value for the money. It is absolutely beautiful, the food and drinks are great, and the staff are the best of anywhere I've ever stayed before! I'll be back :)

Leisure Self

8/10

Excellent

30 Nov 2024

GULSAH

They can improve food! But rest is good. Staff were amazing

Leisure Partner

10/10

Exceptional

20 Nov 2024

Alvaro

Estuvimos en el Hotel por 3 dias i todo estuvo super bien. Nuestro cuarto a unos pasos de la playa, bien traquilo. Todo el personal super amable a todo, Carlos, Eliseo i Manuel nos trataron como reyes, cena en el VIP (roof top). Lo unico malo fue que un dia completo, estuvieron grabando un show Frances, i nos anduvieron moviendo de un lado a otro para que pudieran aser las grabaciones, sin aber comunicado a los que nos estavamos hospedando en el Hotel, pero de ahi en fuera todo estuvo super bien. Esperamos volver i estar por mas dias.

Leisure Partner

10/10

Exceptional

11 Nov 2024

Lakshmi

We enjoyed our stay at VR club, the staff was very helpful and courteous. The evening music was very good. The location is beautiful, peaceful and serene. Hope the entrance road is paved soon!

Leisure Friends

8/10

Excellent

09 Nov 2024

Kalpathi

At night the room felt cold and there were no blankets. We came as a group and everyone had the same complaint.

Other than that the stay was really enjoyable.

Leisure Partner

8/10

Excellent

03 Nov 2024

Krishnamurthy

Very nice beach front property with very helpful staff.

Leisure Family

2/10

Poor

20 Sep 2024

Crystal

My initial reservation was at this hotel. However upon arrival everything was so pretty and all, but the AC in there rooms was not cold at all. They offered to move us rooms but the other room was hot as well. asked for a fan and they were unable to provide us with one. Then said (we can buy one, but you will have to pay for it).. Reached out to our booking site and they where able to us hotels immediately.

2/10

Poor

31 Aug 2024

Tiana

My sister and I were able to have an all-inclusive vacation. It must be mentioned that the personnel was incredibly kind and well-kept. Regretfully, the cuisine was really underwhelming considering the extremely limited options. It was really disappointing. You really don't get to sample any of the Mexican cuisine, which is really disappointing. I was always simply asking taxes to take me to restaurants where the food was better and actually tasted good.

Leisure Family

4/10

Poor

26 Aug 2024

José Luis

For the price I paid I was expecting something better for example the overall property is ald and outdated…and tio rustic …but to my like not very good taste….there were many ants … coffee maker provided but not a cup to make a cup of coffer (should have two cups for two hosts) … the room was very smelling old and bad odors, drainage at shower was slow.. towels for were old and seems like they bought at the thrifty store diferent colors .. there was no diferent towels for the shower and the swimming pool.. the drinks were not as good As I have tried at other resorts, the glasses in which they served the drinks were very poor quality, swimming pool is old and only for little kids…food was good and plenty, but servers at the restaurant overwhelmed us when we were eating.. there is no need to ask too many times for many of them how were we doing.. The overall experience was not Good .. I wouldn’t recommend this place to none if my friends

Leisure Partner

10/10

Exceptional

18 Aug 2024

Shalom

Beautiful place, the staff show us the turtles that were born going in the water. Awesome experience. Beautiful view to the beach. Love it.

Leisure Family

8/10

Excellent

26 Jul 2024

Ariana

The staff was amazing! Everyone was very kind and welcoming. Enjoyed the private beach and easy parking. Definitely recommend have a vehicle as the is a bit more secluded.

Leisure Partner

10/10

Exceptional

25 Jul 2024

Jasmely

Really bad pot holes on the way to the hotel
However the stay was really nice and the staff was really helpful I loved it.

Business_and_leisure Friends

2/10

Poor

23 Jul 2024

Tiffany

Let’s start off with the main road getting into the hotel . You would need an ATV our transportation was a van like vehicle and was driving 2 mph. It was a bumpy holy road. All dirt / mud. Then the check was so spooky and empty the front desk had two ppl to check you in dressed in regular clothes, the male had on a raggedy dirty white plain t shirt that was stretched by the neck line. No music it was completely empty. The same person who checked us in was the same person who brought us and our luggage to the room. The room was full of ants Ac did not work and the hot water takes about 5 min to come on. From walking from the lobby to the room we seen about 5 people max. We check out aboutb15 min after check in. There was no way my husband and i were staying there. Ended up rebooking another hotel 2 mins away and that was a hotel. This hotel was horrible I’m assuming due to the price you get what you paid for. Good luck to future ppl to book this hotel.

Leisure Family

6/10

Pleasant

22 Jul 2024

ELIZABETH

Aerial View Very Misleading

Overall a nice hotel. Decent food and friendly staff. Drinks were weak and only Dos Equis beer that wasn’t cold.
DO NOT rely on the hotel images here! The buildings in the entire bottom have of the aerial view are abandoned, with broken windows and the pool hasn’t been operational in years. ONLY 2 POOLS HERE.

Partner

2/10

Poor

10 Jul 2024

Victoria

I loved the workers they tried their best to make things good for with what they had. I know there was a hurricane but they were taking their good old time cleaning things up Zi had to use a bucket to flush the toilet there wasn't any water to wash hands or take a shower. I could not get in my room unless I found some worker to open it. Once things got a small bit better nothing to do . This was boring no kayaks no boats nothing not a party to me. I did get some free meals after we asked for thrm to recompensate for the lack of amenities. I will not recommend to anyone. Our friends room was rained in and this was after the hurricane. Will I be able to get a refund?

Leisure Partner

10/10

Exceptional

04 Jul 2024

Mira

Great staff!

Everything was great but the staff was exceptionally friendly

Friends_and_family Friends

10/10

Exceptional

24 Jun 2024

Mira

Great staff!

Everything was great but the staff was exceptionally friendly

Friends_and_family Friends

8/10

Excellent

17 Jun 2024

Naomi

This laid back beachfront hotel is quiet, chilled out and friendly. The sea view rooms are excellent - we had a superb view of beach and ocean. The food is fantastic - lots of variety and great value for money. It is the quiet season and the hotel made en effort for evening entertainment with outside singers and entertainers performing in the evenings. All the team are genuine, welcoming and really looked after us. We had a rental car and its good location to get to all the sights. It’s be hard to be here for a week without a car as there isn’t anything close by.

A few improvements could be:

- Gym Kit: Replace gym equipment on beachfront. It’s a great feature we used five times but the equipment is broken and missing weights.

- Communication: There was a tropical storm, the power was off for half a day, there was damage to our room and we weren’t kept up to date on what was happening. We understand this happens, it’s Mexico and the season but a heads up would have helped.

Leisure Partner

10/10

Exceptional

02 Jun 2024

Oscar

Todo estuvo excelente, es un muy buen lugar, si bien nosotros estuvimos porque hicimos ahí la pedida de mano (con un proveedor externo) y eso hace que la atención esté por arriba del promedio, el lugar es muy bueno, tiene todo, el pan del desayuno es delicioso, la atención se todo el personal es excelente, la playa es tranquila (porque Tulum), así que sí, muy bueno todo, súper recomendado. Gracias a todo el staff <3

10/10

Exceptional

25 May 2024

Jacqueline

The staff was super friendly, and the place was so clean and outstanding

4/10

Poor

14 Apr 2024

Michael

BThe good, beautiful views and location on the beach. The bad hardest bed couldnt sleep on and no hot water. Hotel lost power had to check out before my stay was over and get another hotel.

Leisure Partner

10/10

Exceptional

04 Apr 2024

Mari

We loved the private each and no crowds. The service was outstanding. Get the all
Inclusive. I’ll stay again next year. Recommend this to all my family and friends.

Business_and_leisure

10/10

Exceptional

22 Mar 2024

Jennifer Marie

The staff was very kind, cheerful and helpful. At the reception desk, at the meals and even those working housekeeping, the service was outstanding. I truly hope they get compensated for their hard work and loving welcome towards your guests.

Leisure Family

10/10

Exceptional

28 Feb 2024

Garrett

Could not have asked for a more perfect destination. The open concept front desk/lounge/bar/dinning has amazing air flow and beautiful views in every direction. The food was always good and the staff were very friendly and always helpful. I would very much like to come back soon.

Leisure Partner

10/10

Exceptional

04 Jul 2026

LIAN

Excepcional experiência. O hotel é melhor na realidade do que nas fotos. Estrutura ótima e muito bem cuidada. Equipe atenciosa, cordial e prestativa. Tudo feito com muita competência e cuidado. Parabéns ao manager Antônio e toda a equipe do hotel, especialmente aos garçons Eliseo e Fernando. Lugar especial para descansar e curtir a Riviera Maya.

Partner

10/10

Exceptional

30 Jun 2026

Anthony

We had a great time at VR Tulum. The staff and food was great. We also got to see Turtles lay eggs 2 of the nights that we were there right on the beach outside of our door. My family and I had a great time!

Family_with_children

10/10

Exceptional

25 May 2026

Lilia

Excelente trato del personal, las instalaciones muy limpias y la comida deliciosa. Muy buena experiencia

Family

10/10

Exceptional

06 May 2026

Gustavo

Un lugar cálido que te hacen sentir como en casa. Gracias a todos por las atenciones recibidas.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Cin

Difícil acceso si no llegas en auto, el hotel no te ofrece transporte. El desayuno bufet es repetitivo y no hay variedad. Me cobraron más del impuesto municipal que el señalado en la app. Es un hotel que se encuentra en territorio mexicano; sin embargo, está pensado únicamente para los extranjeros, principalmente franceses e italianos.

Family

8/10

Excellent

22 Feb 2026

Anne

Hôtel bien situé et calme -Le personnel est gentil et efficace. Buffets variés bons et copieux chambre sur la plage très agréable et pratique mais pas assez de rangements pour vêtements et salle de bien mal aménagée . La baie vitrée pas assez hermétique siffle beaucoup lorsqu’il y a du vent .

Friends_and_family Friends

2/10

Poor

16 Jan 2026

Daniel

Unfreundliches Personal, sehr laut, keine Erholung

10/10

Exceptional

14 Nov 2025

LORENA MENDEZ

Excelente el
Personal

8/10

Excellent

04 Nov 2025

Carlos

El personal y la limpieza impecables

Partner

8/10

Excellent

15 Oct 2025

MARIA ISABEL

El personal se esfuerza al máximo para que los huéspedes disfruten y estén incómodos, la propiedad se ve apenas en remodelación y Tulum sigue sufriendo por los muy altos costos de los taxistas.
Mención especial al gerente y el personal de cocina❤️

Leisure Partner

10/10

Exceptional

31 Aug 2025

Miguel Alejandro

El primer día un ligero inconveniente por falta de meseros y comunicación, expuse mi desacuerdo en recepción, y de ahí en adelante todo cambió y el servicio fue excepcional. Gracias a la Directora del complejo por darnos varios detalles en la habitación, los cuales nos encantaron a mi pareja y a mi. Mil gracias

Leisure Partner

8/10

Excellent

24 Aug 2025

Stefano

Il villaggio è molto bello, in ristrutturazione.
Eravamo veramente in pochi, visto che ad agosto a tulum c’è il sargasso sulla spiaggia.
Ci saremmo aspettati di essere coinvolti un po’ di più da parte del personale, con qualche attività per Farci passare la delusione di vedere un mare impraticabile

Leisure Family

10/10

Exceptional

31 Jul 2025

Rebeca

Todo excelente

8/10

Excellent

16 Jul 2025

ANA MARIA MENDOZA

En todo momento el personal del hotel estuvo al pendiente de nuestra estancia. Limpieza, atencion y comida muy bien

Leisure Family

6/10

Pleasant

13 Jun 2025

Marcus

Buena

Partner

8/10

Excellent

09 Jun 2025

Michel

Hôtel à taille humaine loin des gros complexes, personnel agréable, buffet très bon et varié , jolies chambres vue mer, belle plage

Friends_and_family Family

10/10

Exceptional

30 May 2025

Karla Matilde

Excelentes instalaciones y servicio

Leisure Family

10/10

Exceptional

25 May 2025

Ivan

Excelente lugar para descansar, todo en perfectas condiciones y muy amables en el servicio.

10/10

Exceptional

24 May 2025

Ana Lucía

Es muy muy bonito y tranquilo, las fotos no muestran lo verdaderamente bonito que es este hotel

Leisure Self

10/10

Exceptional

19 May 2025

JESUS

Muy tranquilo

Muy cómodo para descansar lo recomiendo

Partner

10/10

Exceptional

09 May 2025

Ricardo

Excelente servicio muchas felicidades a Josue que es el encargado del restaurante! muy amable y todos en general muy buenos anfitriones

Friends_and_family Family

10/10

Exceptional

09 May 2025

Patrizia

Un bel resort…molto tranquillo la miglior spiaggia di Tulum…guardandoci attorno era il top , 3 piscine e tranquillità letti comodi , forse un appunto gli ombrelloni mancanti che valorizzano il resort con la qualità che lo rende eccellente
Ci ritorneremo sicuramente e poi i messicani sono simpatici e molto socievoli…se hai dei problemi cercano di aiutarti a risolverli
Un caro saluto a tutti Patrizia e Giorgio

6/10

Pleasant

20 Apr 2025

Alena

Der VR Club verfügt über eine schöne Hotelanlage die gepflegt ist, allerdings etwas in die Jahre gekommen ist. Wir empfanden das Personal als sehr unaufmerksam - leere Gläser wurden nicht aus den Zimmern entfernt, der Fußboden des Zimmers nicht gefelgt. Wir hatten noch den Sand der Vormieter im Zimmer. Die Poolhandtücher waren alle schmutzig. Wir hatten für einen Tag das All-Inclusive Paket dazu gebucht - bereits am Vormittag gab es kein Flaschen-Wasser mehr. Einer der Gründe weshalb wir uns für All-Inclusive entschieden hatten; denn es gibt weder einen Supermarkt noch kleinen Shop in der Nähe bei dem man hätte Wasser kaufen können. Wir würden nicht nochmal ins VR Club fahren.

Leisure Friends

10/10

Exceptional

14 Apr 2025

Christina

Traumhaft schönes Hotel in ruhiger Umgebung. Pool ist direkt am Meer und man hat einen wunderschönen Blick. Mietwagen von Vorteil, Tulum ist zu Fuß nicht erreichbar, es stehen aber immer Taxis vorm Hotel. Frühstück war perfekt, es gab eine riesen Auswahl, sowohl süß als auch deftig. Das Personal war stets zuvorkommend und hilfsbereit.

Leisure Partner

10/10

Exceptional

11 Apr 2025

miguel

Muy bien servicio y atención por parte del staff. Las comidas son bufet, muy bueno, sabroso. La playa está hermosa. Muy recomendable!

Leisure Family

8/10

Excellent

09 Apr 2025

Birgit

Sehr ruhig gelegene Hotelanlage mit privatem Strandbereich. Sehr sauber und das Personal unglaublich freundlich und zuvorkommend.
Animation und die Touren waren für das französische Klientel ausgelegt, aber auf Nachfrage wurde man mit einbezogen.
Wir hatten nur Übernachtung mit Frühstück gebucht und dank unseres Mietwagens konnten wir abends immer günstig auswärts essen. Taxis stehen vor dem Hotel bereit.
Frühstück mit frischem Obst, auch mexikanischem Essen, ansonsten viel Teilchen mit Blätterteig und recht wenig Abwechslung.

Leisure Family

8/10

Excellent

08 Apr 2025

Verified traveler

En bra vistelse

Vi hade en bra vistelse men tyvärr var det mycket blåsigt och mycket tång. Gick inte att bada i havet. Personalen var trevlig. Maten och drycken var bra. Rummet var slitet men funktionellt.

Partner

8/10

Excellent

24 Mar 2025

Luis Enrique

El colchón no me gustó mucho fuera de lo demás todo muy bien

10/10

Exceptional

21 Mar 2025

Lucia Margarita Vilet

Todo muy bien